Infinity Incentive Group, Inc.

As in previous statement, your check (check number [redacted]) was sent out on the 1/25/2016.  Based on the fact that this is being received today 1/10/2016, we are looking at if the check has been cashed.  If not, we will submit a stop check and resend.The address this was sent to is:[redacted]Please validate this information is correct while we validate the check is not cashed please.

Thank you for bringing this to our attention. We note that your refund of $100 (check number [redacted] was sent out on 12/15/2015 and should be in hand by no later than 12/28/2015.  If it is not received by this date, please contact us at [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please provide additional explanations to your response since I have not heard from Mary yet. Forgive me for using the word “free”. As I indicated in my initial Revdex.com contact I am aware that we are responsible for all “government taxes, carrier/supplier imposed fees, service fees and any upgrades selected”. The vacation itself aside from those items would have had no additional costs, however per your customer service rep and your email quote offer we are being provided a cost that is actually a “discounted rate”. Nowhere in the contract could I find this option. Also, when I called prior to even choosing the 3 destination options, I specifically asked if the Poconos had any additional restrictions since I am very aware of the nature of this area; I was assured there were none. I think most people would look at reduced allotments as something that would have been customer service friendly to have disclosed with that question, not to mention the only non-peak time in October is actually eliminated.
You have stated that your reduced allotments are already filled so please explain why you even offered it to me.
Your offer included the [redacted] and Suites as a second hotel for our requested dates. This hotel is an independently owned, 20 room motel. The contract states “Hotel accommodations are at one of hundreds of nationally known hotels in our system such as [redacted] and their hotel affiliates.” This is definitely not a nationally known hotel.
I do feel taken advantage of, that the rules are fluid. Yes I am aware that you “have the right to add, delete or substitute travel dates, itinerary, hotel and/or destinations”. So I understand you can easily alter offers but providing misleading information when specifically asked is different. You mention that we have 2 other options, yes this is true, however our initial date choices would have been different if the true nature of this offer had been disclosed originally. Also, if the terms had indicated this was to be for a discounted rate we would never have chosen this promotion to begin with. In good faith we expected the terms of the contract and its implied expectations to have been fulfilled.
Regards,
[redacted]

Thank you for your response.We are refunding your deposit.  You should have your $100.00 refund in hand by 9.11.2015.  If you have not received it by that date, please contact us at ###-###-####.Also, we need to point out that we did not market to you.  We are a third party travel...

fulfillment company.  We have not ever and will not ever market anything of ours as Free.  In the event the company you recieved our promotional offer from did, we would greatly appreciate a copy of any documentation that offers anything "Free".  Our fax number is [redacted].

Thank you for bringing this to our attention.We are manually cutting your refund check and mailing it to:[redacted]You should have this in hand by no later than 4/18/2016 and should arrive before this date.  If you have not received your refund by this date, please...

call us at [redacted].

Thank you for bringing this to our attention.We are canceling the check that had been previously sent.  We are reissuing.  Please confirm the address we have on file is correct:
[redacted]If this is not correct, please let us know as soon as possible....

 Otherwise you should have this check in hand by 8/31/2015.  Please call us at ###-###-#### if the address needs updated or you have not received this check again by the date provided.

The check they supposedly sent on 3/27/17 hasn't been cashed because I have never received it.  I will not accept response until I have received my $100 refund.  Perhaps they shall check the address they are sending to, the correct address is [redacted]Thank you,[redacted]

We received Kara G[redacted] request for a refund on July 5th, 2017. Our policy for refunds is 6 to 8 weeks for processing. We will have her refund expedited as a courtesy and she should receive her refund within 7 to 10 days.  Thank you. Alex C[redacted]

Thank you for bringing this to our attention.Your refund has already been processed.  You should have your refund in hand by no later than 9.25.2015.  If by this time you have not received your refund, please call us at [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

You are correct in that we have signed documents concerning the terms and conditions.  In this is the acknowledgement of availability as well as notes to being outside of the terms and conditions.  Regardless, again, as per the terms and conditions you have agreed to in writing (where there is no reference to "free" or "complementary" or any such reference while addressing the costs), since your request for refund has been received and processing, we are no longer responsible for providing travel for you.Anywhere there is a reference to providing you with travel at no cost or any sort of indication is what we would appreciate you providing.  We know our documentation does not, its the marketing company we are concerned with in this case.As in the previous response, your refund should be in hand by no later than 2/16/2016.  If you have not received it by this date, please contact us at [redacted]

Thank you for bringing this to our attention.We have found the issue with your deposits.  The customer support side shows that your deposits have been and were issued.  The problem is that all 3 deposits were issued at one time generating 3 separate checks.  This triggered a fraud...

alert in our system since its not allowed to generate more than one check per day on any customer to prevent system fraud.  This jammed up the accounting process while at the same time presenting the customer support team the information that the checks had been sent.We sincerely apologize.  This issue has been over-ridden to get this expedited.  You should have the total of your refund of $250.00 in hand by no later than 8/28/2015.  If you have not received them at that time, please call us at ###-###-####.

I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for bringing this to our attention.Your refund of $50 is being manually cut today.  We know it will not be picked up until Monday 3/21.  As such, you should have this in hand by no later than 3/31 and should have it sooner.  Please let us know if you have not received it by...

3/31 by calling [redacted].We do apologize for the issue and are reviewing the calls.  We wanted to respond to this as soon as possible.

Thank you for bringing this to our attention.In looking at the account, we do not see a formal written request for your deposit.  We will make your Revdex.com request that formal request in writing.  Please note per your terms, that your deposit may take 6-8 weeks for processing.  You should...

have in hand by the end of October.  If you have any issues or have not received your deposit by this time, please call us at ###-###-####.

Thank you for bringing this to our attention.We have manually cut your check today and will go out in the mail tomorrow 3/17/2016.  You should have your refund in hand by no later than 3/28/2016, but should have sooner.  We apologize for this issue.

Thank you for bringing this to our attention. Your refund check has been manually cut and will be mailed to:[redacted]
[redacted]It will be sent out tomorrow 3/9/2016 in the afternoon.  If the address is incorrect, please let us know by no later than 12 noon Az Mountain...

time.  You should have this refund in hand by no later than 3/25/2016 and should have it much sooner.  If the address needs correcting or you have not received your check by the date mentioned, please call us at [redacted]

[redacted]  [redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for bringing this to our attention. We apologize for the issue with the refund.  You should have this in hand by no later than 2/16/2016.  If you have not received it by this date (should be sooner), please call us at [redacted]Also, in reading you complaint, we note that...

you were under the impression that your airline tickets would be free.  We are a third party provider of travel fulfillment.  If you have any documentation from the company that provided the travel certs to you that indicate our products as free, we would greatly appreciate your sending a copy via fax to [redacted]  We work very hard to make sure that our products are presented correctly as we travel thousands of couples every year and have done so for the last 12+ years.  We know we cant make everyone happy, but we do not tolerate misrepresentation.  Your assistance with this would be appreciated.