Infinity Incentive Group, Inc.

It all started in September with this companyMy parents signed up with a company called *** *** (which is another story) and after purchasing a membership they gave them a paper to get a free trip*So my dad who doesn't like to travel told me to take his spotSo I choose a trip (days nights, flights included) for my mom and I to travel to VegasSent them a cashiers check for $and choose datesSo the first date wasn't available, and they forgot to contact me for the second date, then the third date was in a "peak time" and was regular priceFinally the lady told me to avoid holidays by at least weeks before or after and you have to start the trip between Monday- WednesdayI can't tell you how many dates I choose before getting that informationFinally, it's March 2016, and a date has finally been selected and I was told to send like $a person for my mom and meSo remember it's been almost years so I'm happy to get the emailI told my mom and she's happy toSo I'm reviewing the itinerary which was taking spirit airline and getting a hotel on the strip, seems goodBut then I go ahead and price the trip myself and will you believe that the price for the same to people was half the price of what IIG was going to charge meThey are a rip off! This is when I came to my complete senses and I call them and request a refundThe same lady who always answers the phone says ok, I'll send you the refund email and you have to write a letterThe letter they sent tries to get you to get a gift card or some other bologna but I scrolled past it and sent in my letter on March 9, By June, I hadn't h and a respons, so I called and she tells me that they received my letter, but for some reason they haven't sent it because they were changing offices blah blahSo she escalated itI call back the next week and the phone systems are unavailable for the whole weekSo I try the ne t week and the same bullThe accounting office hasn't sent my check, but they will process it on MondaySo time passes now we're in JulyI call back to check on it and my check is said to have been sent outSince June, so I should be receiving itThen I'm told to call back in August if I still didn't get itSo August 15th comes and I call back, and now I'm tired of being nice and patientSilly me rightSo I tell the lady that I've been trying to get my refund since March and this is annoyingShe like I'm sorry and it could've gotten lost in the mail, but we will send another checkSo today is August 30, and after months I have my measly dollars backI'm sure most people would have given up, but I think that's what they want you to do so they can keep your moneySo rule #1, avoid this company!!! Rule #2, if you've already sent a deposit, just call right now and get it backIt may take months, but be persistent!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved However, they have told me or times before that the "check was in the mail" when it actually was not, so I reserve the right to re-open this case if I do not receive a check within business days
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for bringing this to our attention We reviewed the account and several calls In this, we have submitted Debbie to have updated training, however we can also see where the communication was not quite possible as indicated in your comments Also, we noted that of the $
requested, It shows as the cashier check was returned Since we cant verify due to the holiday, we are expediting your refund for all products You should have your $refund in hand by no later than 1/5/ Most likely much sooner, however we extend to allow for post service overflow from holidays and time for the check to be cashed for verification purposes.If you have not received your refund by this date, please contact us at ***

ID#***To Whom It May Concern,We are in receipt of the above referenced complaint about Mr***’s refund requestWe appreciate your assistance in bringing our customer’s concern to our attentionWe are please to inform you this matter has been resolvedHis refund
of $was sent back in March (please reference check #***).We apologize for any inconvenience that this matter may have caused himIf we may be of further assistance to him regarding this matter, he may contact us by calling the Customer Service Department at ***We are available Monday through Friday 8:a.mto 4:p.mMountain Standard Time.Sincerely,*** ***Customer Relations Manager

Thank you for bringing this to our attention.We have expedited your refund and you should have it in hand by or before August 12th If you have not received it by then, please call us at ###-###-#### The best time to call is in the afternoon or toward the end of the week where call
times will be lower

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My registration was sent in on timeI do believe it was in their possession on the 16th and they didn't sort their mailI also believe I am being scammed like many others that are writing reviews about this companyI seriously question how they can offer these deals and stay in businessThe answer is that they use tactics to pull people in and then dump on them with some technicalityI wish to pursue this matter and have them investigated
Regards,
*** ***

Thank you for bringing this to our attention.First, we appologize The agents only see that the checks have processed and with the new system, there were a few hick-ups Regardless, we are aware that this has become a problem Your checks were delayed even after processing due to a
fraud review where more than one check is sent at the same time to any single address However, it was mailed out and you should have it in hand by no later than August, 28th for all Deposits.The address we have on file is:*** *** ***
*** ** ***If this address is not correct or you have not received your deposit by the 28th, please let us know by calling ###-###-####

We are in receipt of the above referenced complaint by *** ***We appreciate your assistance in bringing her concern to our attention. The reason why we request dates us due to the fact that not all first requests can be made We would love to *** travel
with us, but at her request here we are expediting her refund of $plus $in deposits she has made for her travel If she has not received them by August 8th, 2014; she can call our office at *** to verify sent funds.Sincerely,
*** ***Customer Relations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We appreciate your position.Check number *** was picked up by the post office today as mentioned it would be You should have this in hand before the 28th, we just provide more room due to the potential of delays in mail throughout the country If for any reason it has not be delived to you by the 28th, please contact us at ***

Thank you for bringing this to our attention. We apologize for the issue Your refund was processed on the 16th of January We sent it to:* *** *** *** ** ***If this address is incorrect, please contact us at *** by Noon Eastern Monday (2/8/2016), otherwise,
we are resending your refund and it should be in hand by no later than 2/17/

Date: March 11, 2015Revdex.comRe: ID# ***To Whom It May Concern,We are in receipt of the above referenced complaint by *** **We do not advertise our promotional offersWe do not want to mislead or misrepresent our products so we do state in
the documentation provided to each customer, that no one should rely upon the representations of anyone outside our organization as to the specifics of our offersWe are a third party company, completely separate from the company that presented to *** **The company presented a free CERTIFICATEThe offer itself is not free, but since you attended their seminar they gave you a “free” certificateWe are diligent in providing full and complete Terms and Conditions at several touch points so that consumers can make well informed, educated decisions about participating in our exciting offersPer Terms and Conditions we outline the fees and requirementsOur certificates are time sensitiveWe invite customers to call in with any questionsOur offers, like any other promotional offers, come with restrictions and must be adhered to in order to take advantage of the promotionBeing a third party company we only receive a certain amount of allotmentWhen customers choose to go outside the Terms and Conditions it may result in their chosen date not being usedWe have had several correspondences with *** ** since DecemberWithin those correspondences we have told him exactly how our program works and how the Terms should be followedWe have sent him travel quotes, to which he has denied them*** *** certificate expiration is June 3, He has had months to come up with dates, which he has and we have sent him quotes for those dates and he has declined them*** ** has had more than enough time and information to decide if he would like to travel with us or not*** ** is currently active in our system and we are waiting for a response to yet another quoteIf *** ** would like a refund of his refundable $deposit, we will be more than happy to do so.We apologize for any inconvenience that this matter may have caused *** **If we may be of further assistance to him regarding this matter, he may contact us by calling the Customer Service Department at ***We are available Monday through Friday 8:a.mto 4:p.mMountain Standard Time.Sincerely,*** ***Customer Relations Manager

As in previous statement, your check (check number ***) was sent out on the 1/25/ Based on the fact that this is being received today 1/10/2016, we are looking at if the check has been cashed If not, we will submit a stop check and resendThe address this was sent to is:
*** *** ***
*** *** ** ***
Please validate this information is correct while we validate the check is not cashed please

Thank you for bringing this to our attention.Your refunds have been expedited and you should receive them in hand by no later than 2/3/ If you have not received it by this date, please contact us at *** We apologize we were not able to travel you and wish you happy travels
in the future

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Kara G***

Thank you for bringing this to our attention.  We apologize for this issue.We are resending your refund to: 28046 Hoover Rd, Apt 3, Warren, MI 48093In the even you have not received this by 2/15/2016, please contact us at 866-877-8050.  If the address above is incorrect, please...

contact us immediately as we will sent the new check out in tomorrows mail pickup.    28046 Hoover Rd. Apt. 3Warren, MI 4809328046 Hoover Rd. Apt. 3Warren, MI 4809328046 Hoover Rd. Apt. 3Warren, MI 48093

Thank you for bringing this to our attention.The accounting department has processed your check.  You should have it in hand before and by no later than 8/28/2015.  If you have not received it by this date, please call us at ###-###-####.  We apologize for the delay.

We have reviewed Mr. [redacted]'s account and we sent out his $50 refund on February 24th. Apparently Mr. [redacted] never received it and we have verified the check was not cashed. We have since stopped payment on the original check and reissued another check for $50 on March 7th, 2017. We are sorry...

for any inconvenience that Mr [redacted] may experienced.  Thank you, Alex C[redacted]Customer Relations Manager[redacted]