Infinity Incentive Group, Inc.

Please note, your refund check has manually been cut and will be sent out in tomorrows mail 8/23/ As per the previous communication, it should be in hand before and by no later than 9/5/ As far as being a member or owner, we are not the company you did business with We are a 3rd party travel company that provided the incentive and are not a timeshare or club.If you have not received your $refund by the date listed above, please contact us immediately at ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Mary G***

Thank you for bringing this to our attention.We have found the issue with your deposits The customer support side shows that your deposits have been and were issued The problem is that all deposits were issued at one time generating separate checks This triggered a
fraud alert in our system since its not allowed to generate more than one check per day on any customer to prevent system fraud This jammed up the accounting process while at the same time presenting the customer support team the information that the checks had been sent.We sincerely apologize This issue has been over-ridden to get this expedited You should have the total of your refund of $in hand by no later than 8/28/ If you have not received them at that time, please call us at ###-###-####

Thank you for your communication Check number *** *or $was picked up on Monday 1/11/ As in the previous communication, if you have not received it by 1/28/2016, please let us know by calling *** Outside of that, we can only allow the check to be delivered at this point

Thank you for bringing this to our attention.We show that this was cut but admin could not verify that it was sent We are expediting this asap and it should be in your hand by no later than Dec 29th (should be sooner, but holiday mail is constantly inconsistent) If you have not
received it by this date, please call us at ***We apologize for the issue

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11128914, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
I am a little leery as these are the same words I have been told since September and I have been persistent in following their
guidelines I truly hope they follow thru this time and I can be done with this issue Thank you for your assistance
Regards,
*** ***

Please note, your refund check has manually been cut and will be sent out in tomorrows mail 8/23/ As per the previous communication, it should be in hand before and by no later than 9/5/ As far as being a member or owner, we are not the company you did business with We are a 3rd party travel company that provided the incentive and are not a timeshare or clubIf you have not received your $refund by the date listed above, please contact us immediately at ***

Thank you for bringing this to our attention. We noted about your travel that your first request was for Napa CA during Christmas which is outside of the terms, we tried contacting you for your April Trip and did not get response to multiple emails sent and were put on hold As for your
last request of Memorial Day in Boise, again due to Major holiday, it was outside of the terms.We are manually cutting your check for your deposit You should have it in hand by no later than 4/6/and should have it before then If you have not received it by this date, please call us at ***

Thank you for bringing this to our attention. We note that a check (check number ***) was posted for the $on Jan 25th Please call us at *** if you have not received it by Feb 5th. We apologize for this issue

This is exactly what
was told to me by Debbie @ IIG Promotions before, that the $check was sent on Friday 06/03/that I should have the check in 7-days, just waitdays passed, no check, the *** phone number couldn't get thru, their voice recording message "unable to take calls under special circumstances and will be back on line in 1-hrs" for the last days.Until I will receive my $cash back per *** Bank, this is an issue.Now they are given a new date by June 28, 2016, if not call their phone # again but their phone can't get thru.How many disputes do I have to file before I can see my money back, they don't keep their promise so far and it has been for months since March 16,

Thank you for letting us know about this matter.We have reviewed the source of this issue and want to apologize for the delay Your refund should be in your hand before August 11th If for any reason it is not, please let us know at that time by calling ###-###-#### The best time
to call is in the afternoon or at the later part of the week.We also apologize for the telephony issue we had this past Friday It is the only outage we had while updating our system, but it was out the entire day

Thank you for bringing this to our attention.We have manually cut your check for your refund of $ This should be in hand by no later than If you have not received it by this date, please call us at ###-###-####

Thank you for bringing this to our attention. We note that your deposit of $was returned on 12/8/(check number *** If you have not received it by 12/28/2015, please contact us at ***The address we sent this to is:*** *** 1*** *** *** *** * **
***
If this address is not correct, please contact us immediately so we can address by calling ***

Thank you for bringing this to our attention We apologize for this issueWe are resending your refund to:
Hoover Rd, Apt 3,
Warren, MI In the even you have not received this by 2/15/2016, please contact us at 866-877- If the
address above is incorrect, please contact us immediately as we will sent the new check out in tomorrows mail pickup.
Hoover RdApt3Warren, MI Hoover RdApt3Warren, MI Hoover RdApt3Warren, MI

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do agree that we paid for the actual trip, but it was based on pretensesFor example we were advised that the deposit that we made would be used towards the cost of the cruise so when we agreed to the amount it was due to the fact that we assumed that the $total we were quoted was not including the actual depositWhich would have meant we were actually paying $306, which would have made the cruise cost $per person which was actually less than the $per person that we believed the cost was going to beAfter I discovered I was credited for the whole balance this is when we began to question the prices and methods the company tookI have contacted customer service on several occasions to no availI agree they did did provide us with the terms and conditions of the trip, but then have advised us we violated the terms and conditions and after many attempts to figure out what we did wrong and asking specifically what terms and conditions we violated no one can provide a clear answerThe repeated response is that we selected to upgrade the room to an "Inside Cabin"I have attached a copy of the original registration and Inside cabin is not even a choice for selection we chose no upgradeSo it seems that we are left feeling deceived and like we did something wrong, but no one can provide what we did.
Regards,
*** ***

Thank you for bringing this to our attention.We apologize The agent was correct in telling you the refund went out on August 28th However, we see this is not cashed We will cut a new check by Friday for your refund Please check the following information to be sure we have
the correct data:Mailing address is:*** *** **
*** ** ***If this is incorrect or you have received your check by Friday, please call us at *** Otherwise we will stop payment and resend new check

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11128914, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I am a little leery as these are the same words I have been told since September and I have been persistent in following theirguidelines I truly hope they follow thru this time and I can be done with this issue Thank you for your assistance
Regards,
*** ***

Thank you for bringing this to our attention.We did process and send a check out at the end of June We note the check has not been cashed We will manually cut a check to go out tomorrow 9/8/and put a stop on the current check.*** *** *** *** ** *** ** ***
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*** *** ***
*** ** *** If there is an issue with the address above, please call us at *** before 2pm Eastern/ 11am Pacific Time, so we can update the address correctly before sending out if this is not correct.You should have in hand before and by no later than 9/23/ If you have not received your $refund by this date, please let us know by calling *** please

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear *** ***,
Thank you for your diligence in this matter
I am responding to *** *** response to my complaintOur certificate expired on April 26, as noted in his responseHe confirmed that I contacted Infinity on March 11, allowing them more than weeks to provide the transportation requestedI am sure a company of their magnitude and size could of made two seats on a plane prior to April 26th availableI suspect this action would have taken special handling but could of taken place had Infinity Travel been willing to accommodate their offer and provide a customers a positive experience by honoring this request
As I have previously offered, I am available today, tomorrow, anytime for travelAll I would require is the date and time to arrive at the airport no less than hours prior to travelingThe local airports in my vicinity are: *** *** *** and *** *** ***Our dream destinations are: *** *** *** *** *** *** or *** ***
I hope Infinity Travel is willing to send us on the vacation promised
Thank you for for assistance
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