Infinity Incentive Group, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Mary G***

Thank you for bringing this to our attention.We have found the issue with your deposits The customer support side shows that your deposits have been and were issued The problem is that all deposits were issued at one time generating separate checks This triggered a
fraud alert in our system since its not allowed to generate more than one check per day on any customer to prevent system fraud This jammed up the accounting process while at the same time presenting the customer support team the information that the checks had been sent.We sincerely apologize This issue has been over-ridden to get this expedited You should have the total of your refund of $in hand by no later than 8/28/ If you have not received them at that time, please call us at ###-###-####

Please note, your refund check has manually been cut and will be sent out in tomorrows mail 8/23/ As per the previous communication, it should be in hand before and by no later than 9/5/ As far as being a member or owner, we are not the company you did business with We are a 3rd party travel company that provided the incentive and are not a timeshare or club.If you have not received your $refund by the date listed above, please contact us immediately at ***

Thank you for your communication Check number *** *or $was picked up on Monday 1/11/ As in the previous communication, if you have not received it by 1/28/2016, please let us know by calling *** Outside of that, we can only allow the check to be delivered at this point

Please note, your refund check has manually been cut and will be sent out in tomorrows mail 8/23/ As per the previous communication, it should be in hand before and by no later than 9/5/ As far as being a member or owner, we are not the company you did business with We are a 3rd party travel company that provided the incentive and are not a timeshare or clubIf you have not received your $refund by the date listed above, please contact us immediately at ***

This is exactly what
was told to me by Debbie @ IIG Promotions before, that the $check was sent on Friday 06/03/that I should have the check in 7-days, just waitdays passed, no check, the *** phone number couldn't get thru, their voice recording message "unable to take calls under special circumstances and will be back on line in 1-hrs" for the last days.Until I will receive my $cash back per *** Bank, this is an issue.Now they are given a new date by June 28, 2016, if not call their phone # again but their phone can't get thru.How many disputes do I have to file before I can see my money back, they don't keep their promise so far and it has been for months since March 16,

Thank you for bringing this to our attention. We note that a check (check number ***) was posted for the $on Jan 25th Please call us at *** if you have not received it by Feb 5th. We apologize for this issue

Thank you for bringing this to our attention.We show that this was cut but admin could not verify that it was sent We are expediting this asap and it should be in your hand by no later than Dec 29th (should be sooner, but holiday mail is constantly inconsistent) If you have not
received it by this date, please call us at ***We apologize for the issue

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11128914, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
I am a little leery as these are the same words I have been told since September and I have been persistent in following their
guidelines I truly hope they follow thru this time and I can be done with this issue Thank you for your assistance
Regards,
*** ***

Thank you for bringing this to our attention. We noted about your travel that your first request was for Napa CA during Christmas which is outside of the terms, we tried contacting you for your April Trip and did not get response to multiple emails sent and were put on hold As for your
last request of Memorial Day in Boise, again due to Major holiday, it was outside of the terms.We are manually cutting your check for your deposit You should have it in hand by no later than 4/6/and should have it before then If you have not received it by this date, please call us at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do agree that we paid for the actual trip, but it was based on pretensesFor example we were advised that the deposit that we made would be used towards the cost of the cruise so when we agreed to the amount it was due to the fact that we assumed that the $total we were quoted was not including the actual depositWhich would have meant we were actually paying $306, which would have made the cruise cost $per person which was actually less than the $per person that we believed the cost was going to beAfter I discovered I was credited for the whole balance this is when we began to question the prices and methods the company tookI have contacted customer service on several occasions to no availI agree they did did provide us with the terms and conditions of the trip, but then have advised us we violated the terms and conditions and after many attempts to figure out what we did wrong and asking specifically what terms and conditions we violated no one can provide a clear answerThe repeated response is that we selected to upgrade the room to an "Inside Cabin"I have attached a copy of the original registration and Inside cabin is not even a choice for selection we chose no upgradeSo it seems that we are left feeling deceived and like we did something wrong, but no one can provide what we did.
Regards,
*** ***

Thank you for letting us know about this matter.We have reviewed the source of this issue and want to apologize for the delay Your refund should be in your hand before August 11th If for any reason it is not, please let us know at that time by calling ###-###-#### The best time
to call is in the afternoon or at the later part of the week.We also apologize for the telephony issue we had this past Friday It is the only outage we had while updating our system, but it was out the entire day

Thank you for bringing this to our attention. We note that your deposit of $was returned on 12/8/(check number *** If you have not received it by 12/28/2015, please contact us at ***The address we sent this to is:*** *** 1*** *** *** *** * **
***
If this address is not correct, please contact us immediately so we can address by calling ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for bringing this to our attention We apologize for this issueWe are resending your refund to:
Hoover Rd, Apt 3,
Warren, MI In the even you have not received this by 2/15/2016, please contact us at 866-877- If the
address above is incorrect, please contact us immediately as we will sent the new check out in tomorrows mail pickup.
Hoover RdApt3Warren, MI Hoover RdApt3Warren, MI Hoover RdApt3Warren, MI

Thank you for bringing this to our attention.We have manually cut your check for your refund of $ This should be in hand by no later than If you have not received it by this date, please call us at ###-###-####

Thank you for bringing this to our attention.We apologize The agent was correct in telling you the refund went out on August 28th However, we see this is not cashed We will cut a new check by Friday for your refund Please check the following information to be sure we have
the correct data:Mailing address is:*** *** **
*** ** ***If this is incorrect or you have received your check by Friday, please call us at *** Otherwise we will stop payment and resend new check

Thank you for bringing this to our attention.We did process and send a check out at the end of June We note the check has not been cashed We will manually cut a check to go out tomorrow 9/8/and put a stop on the current check.*** *** *** *** ** *** ** ***
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*** ** *** If there is an issue with the address above, please call us at *** before 2pm Eastern/ 11am Pacific Time, so we can update the address correctly before sending out if this is not correct.You should have in hand before and by no later than 9/23/ If you have not received your $refund by this date, please let us know by calling *** please

It all started in September with this companyMy parents signed up with a company called *** *** (which is another story) and after purchasing a membership they gave them a paper to get a free trip*So my dad who doesn't like to travel told me to take his spotSo I choose a trip (days nights, flights included) for my mom and I to travel to VegasSent them a cashiers check for $and choose datesSo the first date wasn't available, and they forgot to contact me for the second date, then the third date was in a "peak time" and was regular priceFinally the lady told me to avoid holidays by at least weeks before or after and you have to start the trip between Monday- WednesdayI can't tell you how many dates I choose before getting that informationFinally, it's March 2016, and a date has finally been selected and I was told to send like $a person for my mom and meSo remember it's been almost years so I'm happy to get the emailI told my mom and she's happy toSo I'm reviewing the itinerary which was taking spirit airline and getting a hotel on the strip, seems goodBut then I go ahead and price the trip myself and will you believe that the price for the same to people was half the price of what IIG was going to charge meThey are a rip off! This is when I came to my complete senses and I call them and request a refundThe same lady who always answers the phone says ok, I'll send you the refund email and you have to write a letterThe letter they sent tries to get you to get a gift card or some other bologna but I scrolled past it and sent in my letter on March 9, By June, I hadn't h and a respons, so I called and she tells me that they received my letter, but for some reason they haven't sent it because they were changing offices blah blahSo she escalated itI call back the next week and the phone systems are unavailable for the whole weekSo I try the ne t week and the same bullThe accounting office hasn't sent my check, but they will process it on MondaySo time passes now we're in JulyI call back to check on it and my check is said to have been sent outSince June, so I should be receiving itThen I'm told to call back in August if I still didn't get itSo August 15th comes and I call back, and now I'm tired of being nice and patientSilly me rightSo I tell the lady that I've been trying to get my refund since March and this is annoyingShe like I'm sorry and it could've gotten lost in the mail, but we will send another checkSo today is August 30, and after months I have my measly dollars backI'm sure most people would have given up, but I think that's what they want you to do so they can keep your moneySo rule #1, avoid this company!!! Rule #2, if you've already sent a deposit, just call right now and get it backIt may take months, but be persistent!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11128914, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I am a little leery as these are the same words I have been told since September and I have been persistent in following theirguidelines I truly hope they follow thru this time and I can be done with this issue Thank you for your assistance
Regards,
*** ***