Inflection

Initial Business Response / [redacted] (1000, 8, 2014/12/22) */ Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and electronic correspondenceWe have canceled the customer's memberships to PeopleSmart and IdentitySmartWe will not attempt to charge the customer's credit card again If there is any other way we can assist the customer, she is welcomed to contact us at her earliest convenience at X-XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2015/04/17) */ Thank you for contacting PeopleSmartCustomer service is our top priority and we are happy to address any issuesOnce a report is processed it remains available to you for yearReports can be accessed by logging into your account on our web siteA customer lwill continue to function even if the membership has been canceledOnce logged in the customer can click on their name in the upper right hand corner and select the My Account optionThere just click on Order History to view any reportsThe customer will see a list of all the reports purchased and can click on the report type link to view the reportWe have checked the account and it appears the reports are still available If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/10/06) */ Thank you for contacting PeopleSmart.comCustomer service is our top priority and we are more than happy to resolve this issueUnfortunately, with the information provided we're unable to identify the account We understand the customer's concerns about providing us personal informationFor security reasons, we have to be able to verify pieces of information on the account to gain accessThe information provided in this correspondence has provided us enough information to identify the account and terminate the membershipWe have also issued refunds of $for the August and September charges Although the service was started 7/14/14, as outlined in our Terms of Use we're unable to refund charges more than days old If you are not satisfied with your purchase of PeopleSmart Premium Content, you may be given Credits for future purchases of Premium ContentYou may also request a refund by emailing [redacted] @peoplesmart.com or by calling X-XXX-XXX-XXXXAll refunds will be made to your original method of payment for the transactionAll sales are final after days If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) Services were never asked for this companyMuch less monthly services Again, when we called for a refund, they were unable to communicate with us because they refused to continue the call without us giving our FULL credit card numberAs per their representative, THE FULL NAME and LAST OF THE CREDIT CARD, along with the numbers in statement were not sufficientSince we never requested services from them and are not interested either, we will not provide such informationThank you Final Business Response / [redacted] (4000, 9, 2014/10/17) */ Thank you for contacting PeopleSmart.comWe believe we have adequately addressed the customer's concerns for this inquiry We apologize for any misunderstanding by the customer regarding the security measures necessary to verify an accountPeopleSmart does not store full credit card numbers for privacy reasons, and would never ask for such information as verification The membership located using the information in this complaint has been cancelled and the customer has been refunded up to days per our terms of use If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/04/16) */ Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 03/26/The customer's original purchase was for a free background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were chargedOut of courtesy, we had processed the remaining of $for the full amount of $We had also previously processed a refund for $on 04/10/when we were contacted by the customerIf there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/04/12) */ Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 03/27/The customer's original purchase was for a 7-day free IdentitySmart trial on PeopleSmart, which is the reason they were charged $Out of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/04/15) */ Thank you for contacting InflectionWe take privacy concerns very seriously which is why we have an Opt-Out process built into our websiteWe have removed this individual's information from the search results on our websiteThe customer will need to delete the Internet browser's cookies and cache to make sure that stored information on the computer is not loaded when they return to the siteIf the customer has any further questions, we can be reached at X-XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/09/16) */ Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 12/1/The customer's original purchase was for a $Phone report which included a single report on the individual they searched for and 7-day free trials on PeopleSmart and IdenitySmart We apologize but as outlined in our Terms of Use we're unable to refund charges more than days old If you are not satisfied with your purchase of PeopleSmart Premium Content, you may be given Credits for future purchases of Premium ContentYou may also request a refund by emailing [redacted] @peoplesmart.com or by calling X-XXX-XXX-XXXXAll refunds will be made to your original method of payment for the transactionAll sales are final after days If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) One attempt was made to cancel the service, which was believed to have been successfulBut the deviant nature of the hook and sinker system PeopleSmart employs to "maintain" its "customer base" hinges on quiet low level recurring charges on the customer's credit card and a sneaky way to not cancel the entire "membership" after the trial period is over, merely parts of itThere is zero evidence that the "customer" who was hooked this way ever used the "membership", which further supports this claimant's position that she meant to have the "service" cancelled immediately after the one unsuccessful attempt to "locate" a person was madeThis complaint was lodged to warn other unsuspecting "trial members" that "membership" status will "accidentally" carry on long after the "trial member" thinks they've "cancelled" on what follows the "trial"Claimant recognizes that PeopleSmart is refusing to issue a refund for a service it offers but was not asked to performClaimant believes that this represents a form of malpractice Final Business Response / [redacted] (4000, 9, 2014/09/25) */ Thank you for contacting PeopleSmart.comWe believe we have adequately addressed the customer's concerns for this inquiry We apologize that we could not come to a mutual conclusion with the customer on this issueWe have issued refunds up to the maximum of days which is double of what our Terms of Use state and is the maximum our company allows If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX Final Consumer Response / [redacted] (2000, 11, 2014/10/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) Gratitude to the Revdex.com bureau for addressing this complaint, however "small" the grievance may be, it was/is important to us that there be a place where people can expresse their positive or negative experiences with local businessesIn this case, and in our eyes, Peoplesmart remains a greasy parasite which attaches itself to the underbelly of its subjects for however long the ride lastsRefunds ought to be "true" refunds, and the fact that the company continues to [redacted] foot around the "refund" issue by invoking an arbitrarily set statute of limitation illustrates the point perfectly

Initial Business Response / [redacted] (1000, 5, 2015/03/19) */ Thank you for contacting PeopleSmart. Customer service is our top priority. We apologize that the report did not include the information the customer had been expecting. In an effort to reconcile this matter and satisfy the customer's... request, the customer's refund has been processed for the 3/19/15 charge in the amount of $29.95 for receipt number XXXXXXXXX. This refund will process through our order processing system immediately. In addition we have processed 4 refunds in the amount of $19.95 each, totaling $79.80 on 3/16/15. Typically we only refund up to 60 days, however we have refunded up to 120 days. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/03/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is just another internet company that tries deceptive methods to sell a customer a self renewing contract without their knowledge. While they have offered an amount of money as a refund, it is nowhere near what I have paid in the past year. Therefore they still stand to make money and will continue these practices. They told me it is not their "policy" to refund anything over 120 days. Very profitable policy. I have not accessed the site for any other "searches" since my initial search, as I was believing that I had no further access. Further, the site was not able to provide even the most basic of information on this individual. They showed he had a fishing license, but no law license, no criminal charge and the subsequent censure by the Michigan Bar. All of the information was a matter of public record, yet not provided by the company. These kinds of companies thrive because they lock people in and turn incredible profits. I only want the 11 months refunded and am happy to pay for what I ordered, 1 month of PeopleSmart. Final Business Response / [redacted] (4000, 9, 2015/03/30) */ Thank you for contacting PeopleSmart.com. We believe we have adequately addressed the customer's concerns for this inquiry. Our terms are laid out clearly on our website including the explanation of memberships being on auto renewal. This is also clearly stated at the bottom of the purchase confirmation. The customer has been refunded all charges up to 120 days which is double the 60 days that is stated in our terms of use. If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX. Final Consumer Response / [redacted] (4200, 11, 2015/04/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) PeopleSmart offers partial refunds citing "company policy". It can easily afford partial refunds after hiding charges in unclear language and webiste layout. I personally have a policy to pay for what I purchased, but not be a victim of deception. Additionally, the product (public information) was a completely empty promise. Easily available information was not provided in the report. Also, even with being charged for 8 months of "service", they had to take steps to let me access the original report that showed the subject had a fishing license, but not the criminal charges against him. This company's real policy is to extract automatic charges from as many customers as possible and provide the minimal effort and hide behind disclaimers.

Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 4/7/The customer's original purchase was for our Monthly Unlimited Work + Phone Search Access membership which had a day free trial period on PeopleSmart.comIn an effort to reconcile this matter and satisfy the customer's request, a refund has been processed for the 4/15/charge in the amount of $for receipt number XXXXXXXXXIf there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) The business is willing to give refund to me

Initial Business Response / [redacted] (1000, 5, 2014/11/10) */ Thank you for contacting PeopleVerified.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence including the confirmation email that the customer received on 10/10/ On 10/10/the customer purchased a background report for $along with a 7-day trial period to PeopleVerified anda 7-day trial to IdentitySmartThe purchases were itemized on the checkout screen prior to paymentThe trials were not cancelled which led to monthly memberships for both PeopleVerified and IdentitySmart We were contacted on 11/7/and both memberships were cancelled per the customer's requestIf there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/12/26) */ Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 5/5/The customer's original purchase was for a $basic public records report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmartThe customer's has already contacted PayPal and requested charge backs that were done for two refunds of $when they were contacted on 12/21/ We apologize but as outlined in our Terms of Use we're unable to refund charges more than days old If you are not satisfied with your purchase of PeopleSmart Premium Content, you may be given Credits for future purchases of Premium ContentYou may also request a refund by emailing [redacted] @peoplesmart.com or by calling X-XXX-XXX-XXXXAll refunds will be made to your original method of payment for the transactionAll sales are final after days If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/10/13) */ Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 4/18/The customer's original purchase was for a $Contact Information report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart In researching the request we've found the customer was charged on 4/25/and the 25th of each month there after until the membership was cancelled 9/26/We apologize but as outlined in our Terms of Use we're unable to refund charges more than days old If you are not satisfied with your purchase of PeopleSmart Premium Content, you may be given Credits for future purchases of Premium ContentYou may also request a refund by emailing [redacted] @peoplesmart.com or by calling X-XXX-XXX-XXXXAll refunds will be made to your original method of payment for the transactionAll sales are final after days If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2015/08/19) */ Thank you for contacting PeopleSmartCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 10/13/We apologize for any inconvenience this situation may have caused and we have addressed the lack of service you experiencedThe customer's original purchase was for Monthly Unlimited Search Access Membership on PeopleSmartIn an attempt to maintain excellent customer service and reconcile this matter, we processed a full refund totaling $for all of the chargesThe refunds will process through our system immediately individuallyHowever, your financial institution may require up to days of additional processing time before they are reflected in your account balanceIf there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/05/02) */ Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence we send to our customersWe apologize, but with the information provided we're unable to identify the accountWe will need some additional details to be able to locate the customer's accountThe e-mail address provided did not help locate the accountOnce we are able to locate the customer's account in our system we will get right back to you regarding the inquiryThey are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The count was with PeopleSmart and the e-mail address is [redacted] @yahoo.comThe account should be under [redacted] or B E [redacted] Please try again to locate the account Final Business Response / [redacted] (4000, 9, 2014/05/14) */ Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 04/29/The customer's original purchase was for a $Unlimited Phone + Work + Contact + Criminal Search Access membership which included a single report on the individual they searched for, which is the reason they were chargedOut of courtesy, we had already processed a full refund once they contacted our service center directly on 04/30/If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/03/08) */ Thank you for your responseWe respect privacyThat is why we have an Opt-Out process built into our websiteAs a courtesy, we have removed this individual's information from the search results on our websiteThey will need to delete their Internet browser's cookies and cache to make sure that they do not see stored information when they return to our websiteIf they have any further questions or concerns, they may contact us at X-XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2015/12/11) */ Thank you for contacting PeopleSmart. Customer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer... received on 7/9/2013. The customer's original purchase was for a public records report for $0.95. We were offering the report at the discounted price with enrollment in a 7 day free trial of an unlimited search membership. We state on the website and in the email confirmation that the trial must be canceled within the 7 days or it will go into a monthly billing cycle. In addition, we print our phone number on the credit card statement every month. Had we been contacted sooner, we would have been able to prevent further billing. In an effort to reconcile this matter and satisfy the customer's request, we issued four refunds for $19.95 for all charges which had occurred in the 120 days prior to canceling. In our Terms of Use, we do state that all sales are final after 60 days, but we extended our policy in this case. If there is any other way we can assist the customer, we can be reached at X-XXX-XXX-XXXX. Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I made an HONEST MISTAKE and NEVER USED THE SERVICE BEYOND THE FIRST TIME. The right moral thing to do is to REFUND THE MONEY. By NOT DOING SO, this company is CLEARLY COMMUNICATING A MESSAGE to FUTURE CUSTOMERS: "WE CARE MORE ABOUT THE MONEY WE MAKE THAN THE SATISFACTION OF OUR CUSTOMERS." This conclusion is a simple one to draw because of the following: #1. They REFUSE TO RETURN THE MONEY TO A CUSTOMER THAT NEVER USED THE SERVICE BEYOND THE ONE HE PAID FOR. #2. They ARE WILLING TO RISK HAVING A PERMANENT COMPLAINT POSTED ON THE BBB WEB SITE STATING A CUSTOMER IS CLEARLY DISSATISFIED WITH THEIR SERVICE. #3. They ARE WILLING TO RISK THE LOSS OF FAR MORE REVENUE THAN WAS LOST WITH ONE CUSTOMER BECAUSE THEIR FOCUS IS ON MONEY, NOT CUSTOMER SATISFACTION. Consumers are extremely savvy and they know that there are dozens of web sites that can help them obtain the personal background information they desire. Many turn to the BBB for guidance as to which web site to use. When they see my complaint, they will use another site. As a result, the company I used will lose far more revenue than I am asking for. I am also offering the company the equivalent of $1,000 worth of advertising on my web site if they refund the money. The choice is up to the company: do WHAT'S RIGHT or FAIL TO DO SO and receive a BAD REPUTATION and LOSS OF REVENUE as a result. Best Regards, [redacted] Final Business Response / [redacted] (4000, 9, 2015/12/15) */ Thank you for contacting PeopleSmart. We have reviewed the customer's reply, and unfortunately, we are unable to refund any further. Our terms on our website for refunds state we can go back 60 days. Our maximum (which is not stated on the website), is 120 days. The phone agents the customer spoke with on 8/28/2015, refunded 4 charges of $19.95 (May-August charges). Once again, this is a self-service website. After any purchase, there is an email confirmation sent to the customer stating what they are enrolled in, and our phone number is located on our customer's bank statement next to the charge each month. The customer is welcome to call us with any further questions at XXX-XXX-XXXX.

Initial Business Response / [redacted] (1000, 5, 2014/05/07) */ Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 04/30/The customer's original purchase was for a $Phone report which included a single report on the individual they searched for, which is the reason they were chargedWe offer an online proicess to automaticlly refund nto found resultsOut of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2015/02/02) */ Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 9/25/The customer's original purchase was for a day free trial which included a free report on the individual searchedWe do not show that there had been a request to cancel the free trial, so it went into a monthly billing cycle on 10/3/In an attempt to maintain excellent customer service and reconcile this matter, we have issued two additional refunds of $for all charges that occurred within the last daysIn our terms of use, we state that all sales are final after days, so we do not typically refund beyond that time frameHowever, we have made an exception in this caseIf there is any other way we can assist the customer, she is welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2015/01/13) */ Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 10/9/The customer's original purchase was for a Free Background report which included a single report on the individual they searched for and a PeopleSmart Search Access membershipIn an attempt to maintain excellent customer service and reconcile this matter, the customer's refund request has been processed for receipt number XXXXXXXXX for three refunds in the amount of $each totaling $If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/02/23) */
Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the
customer received on 2/7/The customer's original purchase was for our Unlimited Work + Phone Search Access membership and a $Phone Report on PeopleSmart.comThe Search Access membership had a day free trial period that ended on 2/13/and began billing its monthly fee of $per monthA copy of the original purchase confirmation has been sent to the customers email address on fileThe customer's financial institution had already processed a refund of $for the 2/15/charges on 2/22/If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX