Inflection

Initial Business Response / [redacted] (1000, 5, 2014/12/02) */ Thank you for contacting EmailFinder.comCustomer Service is our top priority and we are more than happy to assist in finding a resolution for this issueHowever the customer complaint references Intelius and a monthly membership EmailFinder.com has no association with Intelius, which is a completely separate company that performs a service similar to oursIn addition, the customer does not have a monthly membership with our service The customer did purchase an annual search access membership with EmailFinder.com on 10/17/which is still active and will automatically renew on an annual basis until cancelled per our terms of useAlso purchased on that date was a Contact Report for $which was a onetime charge If there is any way we are able to assist the customer with the EmailFinder.com account they have with us, please have them contact us at XXX-XXX-XXXXThe customer should contact Intelius directly for any issues they have with the purchase made with their company

Initial Business Response / [redacted] (1000, 5, 2015/01/07) */ Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and electronic correspondenceWe have processed the membership cancellations and issued four refunds in the amounts of $each totaling $On 3/11/our site was visited and our PeopleSmart Unlimited Work + Contact Search Access Membership and our IdentitySmart Memberships were purchased along with a free background report After reviewing this account we see the customer has already called our Member Services Center, and spoke with a service agent who promptly refunded the charges to them on 11/28/We have an "All sales are final after days" policy per our terms of service; however, we have gone back days in this case If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Peoplesmart has failed to provide proof that two memberships existed under my name based upon the documentation they sent to me last monthI requested information from Peoplesmart as proof of purchases from my computer to their system and as stated before, they sent me information pertaining to a person named "***"Although they have partially refunded me, they still owe me $because they are unable to provide the proof as requestedPlease ask them why they are unable to provide proof of purchases from my computer to their system? This is the answer I am presently seeking? Thank you Final Business Response / [redacted] (4000, 12, 2015/02/25) */ Thank you for contacting PeopleSmart.comWe believe we have adequately addressed the customer's concerns for this inquiry All charges up to days have been refunded to the customer and copies of all purchase confirmations sent to the customer as well If there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX Final Consumer Response / [redacted] (4200, 14, 2015/02/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business has failed to send me the definitive documentation as requestedThe information I received does not support their claim because it has [redacted] name on it, not mineThe business fraudulently obtained money from me and I want all future customers to beware of this business; perhaps, this can be viewed as a means of helping others Thank you for your time and attention to this matter

Initial Business Response / [redacted] (1000, 5, 2015/03/13) */ For case XXXXXXXX, the customer is requesting a refund of $The refund was issued on 3/6/when the emailed us directly asking for a refund

Initial Business Response / [redacted] (1000, 10, 2014/08/29) */ Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 7/24/The customer's original purchase was for a $Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmartIn an attempt to maintain excellent customer service and reconcile this matter, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 13, 2014/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 8, 2014/06/07) */ Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 5/07/The customer's original purchase was for a $Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were chargedOut of courtesy, we had processed the remaining of $for the full amount of $If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 10, 2014/06/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have now refunded in full - I shouldn't have had to go to the extreme of contacting the Revdex.com for good customer serviceIt appears they are only going to give good service if they are "caught."

Initial Business Response / [redacted] (1000, 5, 2016/01/08) */ Thank you for contacting PeopleSmartThe customer had first visited our site on 4/16/and a purchase was made for a seven day free trial of a monthly membershipWe were contacted by phone on 4/20/at which time the customer was offered another membership for $per monthThis offer was accepted and the monthly membership fee was successfully processed for six monthsHowever, starting on 11/20/2015, we were not able to successfully process the monthly membership feeIn situations like this, email notifications are sent to the customerThere was a situation with the customer's account, though, which prevented these messages from being sentOne of the services that we provide on our website is to allow customers to send emails through the site to individualsIf multiple emails sent are bounced by the recipients, the system automatically blocks sending and receiving of emails on an account When we cannot process payment, the membership is put into an inactive state until payment is receivedWe did attempt to bill the card seven times between 11/20/and 1/1/before the system canceled the membership for recurring declineDuring this time period, the customer logged into her account numerous timesWe were never contacted that there was a problem with her service until 1/4/after the membership had been canceledWe do not have a way to reinstate a membership once it has been canceledWhen the customer contacted us by phone on 1/4/2016, we offered her our lowest price membership available over the phone at this timeWe apologize for any inconvenience this may have causedIf we can assist the customer further, we can be reached at X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) It is correct, I did not see any emails from them to notify me as I stated to them on the phone after I realized I tried to use their website 'assuming' I was still a member paying their monthly fee of $that I told them what happened to my card as I had someone hacking it and had to change to a new cardIf this company had on their application when applying would ask for people's phone number as I mentioned to them and they thought was a good idea which I would have common sense thought of that before people applying, would make senseCan't always trust electronic devicesAlso, I asked to be charged same on the new card of $4.95, not their lowest price, WHICH was NOT mentioned the price is $I said forget it just because I did NOT get their notification on the email and they said they attempted numerous times to get a hold of me via 'email only,' that why pay same service for higher if I can still get that $I was validated that if my card did not change on me that it would still been $till this day and now their IT cannot change itI called up 2-times to get this resolved to the corporate to speak to the head manager and they still can't help me so why are they saying they will be of assist customer any further if IT cannot change it back to $instead of $7.95? They know that themselves when it wasn't my fault on my card problem in the beginning? Final Business Response / [redacted] (4000, 9, 2016/01/19) */ We apologize for the inconvenience for the customer, but our Internet Technical team will not be able to reinstate the customer's canceled membershipThe manager with whom the customer spoke did offer the customer a few other options beyond the $7.95/momembership which the customer declinedWe would be happy to discuss these other options again with the customer to find a resolution to the problemWe have noted in the customer's account that if she calls, she will be transferred to a lead agent or supervisor to revisit these other optionsThe phone number is X-XXX-XXX-XXXX Final Consumer Response / [redacted] (4200, 11, 2016/01/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I just called to see what other options if $can still be in affect another way and still I get the same answer your company can't help me with thisYou should know that is what I have been asking all along where I am wasting more time with your company to resolve this....pretty sad and misleading

Initial Business Response / [redacted] (1000, 5, 2016/01/18) */ Thank you for contacting PeopleSmartWe believe we have adequately addressed the customer's concerns for this inquiry We are a self-service websiteThe initial purchase started on 12/23/11, and was a Contact Information Report for the discounted price of $This discounted-priced report was the option that was chosenThis option came bundled with a 7-day free trial on an Unlimited Search MembershipThe terms have to be agreed upon at checkout in order for the order to go throughThe terms state that if the trial membership is not canceled within the 7-day free trial period, there will be a charge of $on the eighth day, and then every year thereafter until canceled by customer After an order is placed, the customer immediately gets an email confirming what was purchasedEvery year before the membership renews, there is an email sent out a month prior reminding them that the yearly charge will be taken out of their account We have our terms, as well as phone number located on our websiteOur phone number is also on bank statements next to our chargesPhone agents are able to cancel for customer, if customer calls and asks This membership has been charging every year since 12/30/11, and there has never been a contact to customer service until 1/12/On this date, an agent was able to refund the chargeWe stop payment once customer cancels membershipIt is not in our policy to refund prior to cancellation If there is any other way we can assist the customer, they are welcome to contact us at their earliest convenience at XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/08/25) */ Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 08/22/The customer's original purchase was for a $6-month membership on PeopleSmartIn an attempt to maintain excellent customer service and reconcile this matter we had already processed a full refund once they contacted our service center directly on 08/22/If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/08/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2014/05/29) */ Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 01/16/The customer's original purchase was for a $Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart and IdentitySmart, which is the reason they were chargedOut of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $and $If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/12/18) */ Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 12/07/The customer's original purchase was for a $contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmartIn an attempt to maintain excellent customer service and reconcile this matter we had already processed a full refund once they contacted our service center directly on 12/16/If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/05/07) */ Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 04/25/The customer's original purchase was for a $Reverse Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were chargedOut of courtesy, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept their response because they did not refund anything I had to put a stop payment on the in order to stop itI also had to get paypal to get rid of the billing agreement they set up in my paypal account they didn't do anythingI hope I never hear from them againYou can close this case as I did get my money back but not because they gave it back! Final Business Response / [redacted] (4000, 9, 2014/05/15) */ Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 04/25/The customer's original purchase was for a $reverse Phone report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were chargedOut of courtesy, PayPal had already a refund of $once they contacted them directly on 05/07/If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX Final Consumer Response / [redacted] (2000, 11, 2014/05/21) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 8, 2015/03/19) */ Thank you for contacting PeopleSmartThe customer's original purchase was for a Monthly Unlimited Search membership for $19.95/mo on 6/1/The membership renewed on a monthly basis until canceled as stated in the terms of use and on the purchase confirmation sent to the email address on recordIn an effort to reconcile this matter and satisfy the customer's request, we have already processed refunds on 3/2/as they contacted our service center directlyTypically we only refund upto days, however we have refunded up to daysIf there is any other way we can assist the customer, they are welcomed to contact us at their earliest convenience at XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/10/10) */ Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 8/16/The customer's original purchase was for a free background report report which included a single report on the individual they searched for and a PeopleSmarts Unlimited Phone + Work + Contact + Criminal Search Access membershipThe membership was cancelled 8/16/per the customer's request and a refund of $was issued for the 8/16/charge per their phone call to our Member Services Center on 9/2/ If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/10/29) */

Initial Business Response / [redacted] (1000, 5, 2014/08/25) */ Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 04/19/The customer's original purchase was for a FREE background report which included a monthly search membership and a 7-day free trial for an IdentitySmart membershipWe provided three different methods to cancel a membership including: calling us directly, emailing us at [redacted] @peoplesmart.com, or by using the contact form on the websiteNeither the trial nor the membership was cancelled until 08/21/2014, when the customer visited our website, signed into their account, and cancelled the memberships themselvesThis cancellation will prevent any future billingAs a courtesy, we also issued two refunds in the amounts of $for the most recent charges If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/02/26) */ Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 02/21/The customer's original purchase was for a $Phone report which included a single report on the phone number they searched for and a 7-day free trial on PeopleSmart, which is the reason they were chargedOut of courtesy, we had already processed a full refund once they contacted our service center directly on 02/21/If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/03/14) */ Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 05/27/The customer's original purchase was for a $Background report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart and IdentitySmart, which is the reason they were chargedThe IdentitySmart was cancelled, per the confirmation that was included but the PeopleSmart was notOut of courtesy, we had already processed a refund of $for the past months once they contacted our service center directly on 03/08/If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/08/05) */ Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 07/27/The customer's original purchase was for a Free Background Report which included a single report on the individual they searched for and a 7-day free trial for People Smart's Unlimited Phone + Work + Contact + Criminal membershipThe customer contacted us on 7/30/and the membership was cancelledThe membership was not cancelled within the 7-Day trial so the customer was billed for the first month at $

Initial Business Response / [redacted] (1000, 5, 2014/02/13) */ Thank you for contacting PeopleSmart.com about your PayPal transaction We have reviewed our records, and it looks as though the transaction in question has been disputed and that the funds for your order were reclaimed by PayPal on 02/11/Regrettably, once these funds are reclaimed we are unable to issue a refund-the funds for your order are no longer in our possession You may wish to contact PayPal with any other questions you have concerning their dispute process or the handling of your request We can be reached at XXX-XXX-XXXX if there are any further questions

Initial Business Response / [redacted] (1000, 5, 2014/08/07) */ Thank you for contacting PeopleSmart.comCustomer service is our top priority and we do our best to ensure that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 04/01/The customer's original purchase was for a $Contact information report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmartIn an attempt to maintain excellent customer service and reconcile this matter, the customer's refund request has been processed for receipt number XXXXXXXXX for the amount of $If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX

Initial Business Response / [redacted] (1000, 5, 2014/06/25) */ Thank you for contacting PeopleSmart.comCustomer service is our utmost priority and we are very diligent in ensuring that our terms are laid out clearly on our website and all electronic correspondence, including the confirmation email the customer received on 4/8/The customer's original purchase was for a $Contact report which included a single report on the individual they searched for and a 7-day free trial on PeopleSmart, which is the reason they were chargedOut of courtesy, we had already processed a partial refund once they contacted our service center directly on 06/21/for $On 6/22/we issued the remaining amount of $If there is any other way we can assist them, they are welcomed to contact us at their earliest convenience at X-XXX-XXX-XXXX