Integrated Construction & Sitework LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I had asked for a refund around the third week of this so called day period sent the item back.(I did not know at the time) But Two days before it was to run out she sent me an e-mail stating that they have corrected the problem and she was absolutely sure it would work! ....Which it did not!....Now giving me store credit is the same as ripping me offits a specialized form of merchandiseIts not like its a target or Wal martI don't see what the big deal is I send it back you give me a refund nobody loses anything In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

But it was not returned for a refund until after days (using the tracking number that you originally provided to us)It was shippped back out via [redacted] [redacted]

I'm sorry if there was any miscommunication on our part, but [redacted] Next Day Air is unfortunately only next business day- there is a Saturday delivery option that is both very expensive and (in my option) quite unreliable so we usually do not offer itPlease see the list of [redacted] Services at: [redacted]

You stated several times over recorded phone calls (the latest about an hour ago) that the problem was not the PCM- it was the wiring harnessThe computer was returned within the time frame for a refund and it was refunded minus the programming and restocking fee which were agreed to when you signed the warrantyYou were never told $fee to recheck (we do not offer any services for $5)- it was $for programmingWe had to test the unit, program it, and ship it out to you all of which involves time and labor (remember that we do have to pay our employees)Unfortunately, we are unable to pay for a customer's misdiagnosisMost companies that perform these services refuse to give any kind of refund at all

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved - once the $store credit is made available Sincerely, [redacted]

We are still waiting on the customer to return the item to usAs soon as we get it back and confirm that the unit communicates we can issue a refund

Item was delivered June ***, via [redacted] Priority mail tracking number [redacted] Please let me know if there's anything else that I can do to help

"I don't know what they had to do to get it working, but the part was supposed to be in working condition when it arrived."All we had to do was the instructions included in the part to complete the Passkey III relearnIf there was anything wrong with this part, wouldn't it have shown up onboard our vehicle? The warranty (which you have repeatedly acknowledged reading and signing) states there is only one replacement before there will be no more replacementsAccording to the warranty, we are unable to process a refundIf you would like, I can process the $as a store credit as the cash refund period has been exhausted

Before customer filed this dispute, they requested that we sent the unit back to them for their dealership to take a look at itAt no cost to customer, we sent it back via [redacted] Next Day Air [redacted] shipping [redacted] If the customer wishes, they can send the unit back for a refundPlease let me know if there's anything else that I Can do to help

As requested by the customer we are sending a return label and will begin work on a replacementPlease let me know if there's anything else that I can do to help

Good afternoon, As I said, we were not able to recreate the problem with the voltage regulator on this unit but we did process a full refund for the customer as a courtesyPlease let me know if there is anything else that I can do to help

Good afternoon, The warranty is also clearly stated on the listing that you purchased the item from (please see here [redacted] )You did not request a return until after the item had shipped (requested 417)As a company, we have labor in testing the units, programming the units, and shipping them out- which is why we charge fees based on a cancellation due to "buyer's remorse" returnsYou stated in an email that you purchased this for your father-in-law who had also purchased another module from another companyPlease let me know if my explanation has helped

We were notified by the mediation department of the customer's bank on the same day that this complaint was filedWe are still waiting on their decisionWe explained that as we were unable to recreate the customer's complaints we issued a refund minus the programming and restocking fees (as agreed to with the customer at time of purchase)

The ignition coil assemblies fail on this vehicle constantly, both causing an engine skip (more often known as a misfire) and causing damage to the PCM itselfPlease see Ford's Technical Service Bulletin (TSB) here [redacted] Until all ignition coil assemblies and spark plugs are replaced with an updated part from Motorcraft, the vehicle will not run correctlyWe have a Ford Escape here for the sole purpose of testing these units before and after shipmentIf there is any hint of a misfire, we do not ship the unit until it is rebuilt and retestedAfter the customer said they were unable to get the vehicle to run correctly (which was the exact same issue as before because the ignition coils/spark plugs were not replaced according to the TSB), we got the unit back here and tested it- there was absolutely no misfire! I even went to the further step of trying the PCM programmed to both the customer's vehicle identification number and the VIN of the vehicle we keep here- neither had misfiresWe issued a refund minus the programming and restocking fees and our shipping out to the customerAs a courtesy, we did not charge the customer for the pair of preprogrammed keys that were kept and not returned to us- usually a 90-100$ feeAll of these fees are documented in the warranty signed by the customer at the time of purchase which I can provide as proofPlease let me know if there's anything else that I can do to help

We sent an updated part number that is fully compatible to the customer's needs- this was explained several times over the phoneWe offered to help the locksmith (since some of them do not have the necessary equipment needed) but this was rejectedCustomer returned the unit more than days from date of purchaseCustomer requested the unit be sent back to him (which it was, via [redacted] tracking number [redacted] )At that point, customer threatened to mail a bomb to our location, forcing us to report customer to local police departmentWe are currently waiting on a police report to be mailed or faxed to us from the Nassau County Police DepartmentI do not feel comfortable speaking to this customer any longer as he has made threats against employees here

I'm sorry but this is not at all trueYou asked if we totally disable the security system which we do not doWe program these units to your VIN (vehicle information number)Your vehicle from the factory has Jeep/Chrysler's Sentry Key Immobilizer Module (SKIM)You stated that you have a problem with your SKIM systemIf the PCM/ECM does not receive the correct data from the SKIM system, the vehicle will not startThe problem with your SKIM system has to be repaired before replacing the PCM/ECM will help You can verify that your vehicle has SKIM by contacting your local dealer and asking if the vehicle was sold with sales code GXXAlternatively, you can check [redacted] and go to the equipment tab to see the Sentry Key system is present on this vinUnder the terms of the warranty, you still have time to return this for a partial refundPlease let me know if you would like to send it back

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: that's just great -a lifetime warranty on a part that doesn't work properly and almost got us injured or worsewhen I sent it back they "checked" it and found nothing wrong (how convienent !) I sent it out for a second opinion just to prove to them it was not my imagination so if they won't own up to their mistake so be itI know that I will never purchase from them or any other company like them, that I can assure youbut they need to reimburse me the purchase price and shipping for this partit seems only right ! [redacted]

We will send a return authorization form for the customer to send the item back to us

"I'm sorry for the inconvenience but the part was delivered to us with water damage and both interior and exterior damage to the unit itselfAs stated in the warranty, the part must be returned in original condition for the customer to receive a warranty replacement or refundUnfortunately, as this wasn't the case, we are unable to exchange the unit or issue a refund" Please let me know if there's anything else that I can do to help

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]