Integrated Construction & Sitework LLC

We do have a 1-business day handing/testing time before shipmentItem was delivered next day after shipmentHowever, the unit was returned to us with broken warranty sealsAs stated on the invoice and on the item itself, no refund/store credit will be issued if these seals are broken or removed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

I'm sorry for that delay but it does look like the return was delivered via [redacted] Priority mail [redacted]

I'm sorry but it seems there was some miscommunicationThis is the exact same issue that the unit was replaced for- a short in the vehicle's wiring harness damaged the circuit boardThis was verified upon return to usAs a one-time courtesy, we did issue a full refund but would recommend repairing the damage in the wiring harness before installing another unit or the same problem will occur with a 3rd PCMPlease let me know if there is anything else that I can do to help

If you would like, I can send you the original unit that you purchasedPaypal already decided that there will be no refund as they have decided that it was not returned in the original condition that it was sentPlease let me know if there's anything else that I can do to help

I'm sorry but we would only be able to issue a refund after days from purchase (item was purchased back in November)If you would still like to return the unit, we can issue the store credit as discussed earlierI do apologize for the shipping mixup, but it looks like we were able to get it forwarded to you and the unit is currently in Texas and should be delivered soon via [redacted] tracking number [redacted] **Please let me know if there's anything else that I can do to help

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I called Flagship One in I was informed by [redacted] that they aren't going to resolve this issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Please see warranty information on the purchase here: [redacted] In addition to agreeing to the policy when purchasing, the customer electronically signed warranty and documentation agreeing to the 30-day return policyCustomer states on this complaint that the item was sent back months after purchaseThe store credit has already been applied to the customer's account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We are concerned as no timeline is given nor does it reference a refund of our moneyWe want a refund, they can send return label and we will return the partWe will NOT close this case until our money is refundedWe have heard this song and dance beforeWe have no faith in this company doing anything they say In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I apologize, that is 100% my faultWe'll send out a check today via [redacted] with a tracking number so that you can follow its processTracking number is: [redacted]

Good morning, I would just like to correct what the customer saysWe shipped out a unit after programming it to the customer's VIN and vehicle infoIt was returned to us non-communicatingAfter explaining that there may be something wrong on the vehicle (difficult to determine as we are not present at the vehicle)We agreed to send a replacement after explaining to the customer that according to the warranty (the same warranty that the customer agreed was signed on this complaint), that the warranty was exhaustedAs stated in the warranty, a replacement unit exhausts the warrantyCustomer did send the unit back to us and we tested it onboard our tester CTS in order to determine if there was a problem with the unitWe were able to get the keys programmed to this PCM and have the engine run for an hour with no trouble codes presentPlease let me know if there's anything else that we can do to help

I'm sorry for the inconveniencePlease give us a call and we will help resolve!

After filing this complaint, customer requested a replacement which was sent out via [redacted] tracking number: [redacted] It should arrive by this weekend

I'm so sorry for the inconvenienceThere is a handling time after purchase but it was overnighted as soon as our testing and programming process was completedWe have sent over return information but as of yet have not received a return from the customerPlease let me know when the unit is shipped back so that I can keep an eye out for it

Buyer has requested a return through [redacted] and they are mediating the matterPlease let us know if there's anything else that I can do to help!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It was Memorial weekendI put the wrong dateThis does not change the facts that the company somewhere down the line changed the vin # and took too long to process the order! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company has not supplied me with a paid mailing label and not supplying me with proof that a FULL refund will be given without any fees taken outDefrauding a customer is not good business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: When I called to purchase the unit I was very specific that my son could not afford the cost of the dealership reprogramming the unit to work in his vehicle (estimated by a Jeep dealership to be hundred or more dollars) They assured me they could program it to avoid the dealerships services I did not misunderstand what they said, they are trying to cover up what they said they could do Since the time of this purchase I have learned from close friends of ours who work in the automotive industry that companies like Flagship are not supposed to be selling units to avoid the dealership services for vehicle security systemsIt is my understanding now that their is a Federal law prohibiting them from doing it We know the immobilizer (SKIM) works perfectly in my son's vehicle and did when he installed the PCM purchased from Flagship (that failed to allow the vehicle to start) as he simply repaired some damaged solder in his old PCM when the one we purchased from Flagship did not work and the vehicle was able to start Based on all of this and the facts surrounding their failure to provide a copy of the written warranty with shocking terms which would leave them with a unit to re-sell and me with a fraction of what I paid, it is not unreasonable for me to expect a full refund I am willing to return this unit if they mail me a fully posted and paid for shipping label (with tracking) when the refund is completed I would not trust them to refund me if they received the unit first [redacted]

Good afternoon,We did not get the information for the return until recently- certainly not since april ***! We have just wrapped up programming the replacement and should be shipping it out Monday via [redacted] tracking number [redacted]