Intelius.com

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Mr*** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.We have verified that there have been no recent issues with the fax number Mr*** attempted to submit his Opt Out request to. We do accept Opt Out requests by mail or through our online form. All of our submission methods can be found on our Help page at http://www.intelius.com/help.phpAdditionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint: ***I am rejecting this response because the mere fact that the company almost fell over backwards to refund the money taken from my account and the responses provided by Teddy that I shared in my previous communication clearly show that a major portion of their business model is to get people on the monthly installment w/ no intention of selling additional services.Sincerely,*** ***

Complaint: ***
I am rejecting this response because I did call them and cancel on the same day I tried the service (which doesn't even provide what they claim)I never had any intention of keeping a long term subscription which is why I cancelled the same day..so I wouldn't forget and have this happenThey told me over the phone it was cancelledThey never followed up with an email to confirm thisIn fact, when I asked for an email the second time I called, they refused to send oneThis is blatant thievery and I see several hundred complaints against them, stating the same issue.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** The Company never contacted me. I have called them numerous times and they continue to pass me around and claim they can't handle this. They should not take 30-days to refund that money. It can be done in hours. This company has out of negative reviews and you continue to provide them with a A rating. That is fraud. They fraudulently charged me and they do not respond to any requests to speak with people from any department. No contacts by the company despite them committing to repsond within hours (now at as I write this message). The money should be refunded immediately and I expect a call from someone in the Seattle/Bellevue office within hours of this message. I can be reached at ***

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Membership. When a customer selects the
promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier 7-Day Pass was activated As requested, the Intelius Premier Membership was canceled on 11/17/and a refund was issued for $19.95. On 11/18/2016, an additional refund of $for the Intelius Premier Membership was issued. The refund will appear on Mr***’s statement ($19.95x2) in one of the next two billing cycles, depending on the closing date. Again, all membership charges have been refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated The Intelius Premier Plus Membership was canceled on 2/9/and the charge of $was never charged. * *** will only be charged $for the People Search Report. No future membership charges will occur.Intelius keeps all customers’ billing information secured and encrypted. The billing information cannot be seen in the system, it is truncated for security. Unfortunately, account and billing information cannot be removed.* *** account has been disabled. This means that their account can no longer be accessed by logging in. Additionally, * *** has been removed from our newslettersWe appreciate your cooperation in resolving this matter and apologize for any inconvenience

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Mr*** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Generally, we do require an individual’s identity to be verified prior to processing a request to opt out. To do this, we request that proof of identity be submitted along with the removal request. Proof of identity can be a state issued ID card or driver's license. When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out. However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database. If an individual does not feel comfortable faxing us their driver’s license or other state issued identification, they can send a notarized statement of their identity.Additionally, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint # *** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor additional
information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per Ms***’ request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Ms*** may still initially notice her name appearing within Google search resultsIf this occurs, it means that while Ms***’ information was still in our systems, Google indexed the public results pages of the Intelius websiteIn order for this listing to be removed, Google will need to re-index these webpages and update the information they have cachedWhen and how often these pages are re-indexed is beyond our control and is based on Google’s internal policies and algorithmsHowever, Ms*** should note, that none of her information appears in any Intelius search results Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms***’ complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Intelius’s policy is to use all applicable means to deliver the information service to our customers. The information we provide is gathered from selected public records and other sources. Local, state, and federal agencies make updates to public records. The information can come
from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes. This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.We want *** *** to be fully satisfied with their purchase from Intelius. Since *** *** was not completely satisfied with the Background Report and On-Site County Courthouse Criminal Record Search, we canceled the charges of $and $on 4/21/2016. Additionally, the Intelius Premier Plus Membership was canceled on 4/21/along with the pending charge of $This will reflect on their statement in one of the next two billing cycles depending on the closing. Again, all charges have been canceled and no future membership charges will occurWe sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Mr*** Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other
agenciesIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesCommercial records consist of information that is maintained by enterprises and is available for purchase, such as marketing and telemarketing lists, phone connect and disconnect information, and business profile dataFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per Mr***’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Mr***’s complaint. Should your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint: ***I am rejecting this response because: I never signed up for their serviceSo, I have asked them for a copy of where I signed up and they declinedI used their service ONE TIME ON A PROMO FOR CENTS. Sincerely,*** ***

We are more than willing to help with Mr***’s Intelius account; however, we are unable to locate an account in our system using the information provided to us. In order for us to locate an account, we need to be provided with at least one of the following:-An alternative email address
that may have been used to create the account-The name of which the account is under-The Order Number provided for a purchased productWe ask that Mr*** reply with any of the requested information. Once we receive the information, we will be able to investigate this matter further We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint: ***
I am rejecting this response because: I already gave that information to you guys on my last phone call and they still would not take it from meI will give it a try thoughThe email would have been ***, the last digits of the cc card used was *** and there was not purchase order number at allWhy is this process of cancelling something so hardBob was told in January that it would be cancelled and refunded by someone at your companyI do appreciate any help that you can do
Sincerely,
*** ***

Complaint # ***
Consumer: *** ***
We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies.
For additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy
Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating its database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.
Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals
This information should successfully resolve Ms***’s complaint. Should your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected]
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
www.intelius.com

Complaint # ***
Consumer: *** ***
We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies.
For additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy
Per Ms*** request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating its database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.
Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals
This information should successfully resolve Ms*** complaint. Should your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected]
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
www.intelius.com

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Mr*** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Generally, we do require an individual’s identity to be verified prior to processing an opt-out. To do this, we request that proof of identity be submitted along with the removal request. Proof of identity can be a state issued ID card or driver's license. When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out. However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database. If an individual does not feel comfortable faxing us their driver’s license or other state issued identification; they can send a notarized statement of their identity.Additionally, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating its database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request If Mr*** has any addition questions about opting out, he can contact Customer Care toll free at (888) 445-2727. Customer Care is open from 5:00am to 6:00pm PST Monday through Friday and Saturday and Sunday from 6:00am to 4:00pm PST.We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesPublic
records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Ms*** may still initially notice her name appearing within search engine resultsIf this occurs, it means that while Ms***’s information was still in our systems, search engines indexed the public results pages of the Intelius websiteIn order for this listing to be removed, individual search engines will need to re-index these webpages and update the information they have cachedWhen and how often these pages are re-indexed is beyond our control and is based on each search engines’ internal policies and algorithmsHowever, Ms*** should note, that none of her information appears in any Intelius search results Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint Number: ***
Consumer Name: *** ***
We are in receipt of the consumer complaint filed by Mr*** in connection with a report he performed on the Intelius website on July 6,
Intelius is an online public information website which collects and
compiles public records and publicly available information via local, state, federal and other agenciesAccording to our records, Mr*** performed a basic background search for an individual and received a results search page that indicated our database had found a relative or an alias of the individual Mr*** originally searched. Once Mr*** was presented this page, he had the option to order the report or perform another search
Since Mr*** was enrolled in the Intelius Premier Plus membership at that time, this search was included in his monthly membership fee and he was not charged for any additional fees related to this specific search
This information should successfully resolve Mr***’s complaint. If you or Mr*** have any additional questions or concerns, please feel free to contact me at [email protected]
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
Intelius, Inc
www.intelius.com

Complaint # ***
Consumer: *** ***
We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other
agencies. For additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy
Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating its database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.
Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals
This information should successfully resolve Ms***’s complaint. Should your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected]
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
www.intelius.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meSincerely, *** ***