Intelius.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me only if the business will remove my personal information within hours from the date of their responseI would also like to receive a reference number and confirmation email, as they have indicated they can send, once the removal has been completed.
Sincerely,
*** ***

Complaint # *** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms*** in connection with a Nationwide Criminal Report she conducted on the Intelius website on September 9, Intelius customers are presented with a two-tier pricing
structure when purchasing reports on the Intelius websiteEach offer includes the standard full one-time purchase price ($49.95) and a second discounted report price ($39.95) plus a one-week trial of the Intelius Premier Plus membershipAccording to our records, Ms*** purchased the standard, one-time payment report option in the amount of $ As outlined in the Terms of Service and noted in the Disclaimer on the report selection page, certain records, such as criminal, marriage, divorce, etcmay not be available in all states and countiesThe data contained in Intelius’ databases have been compiled from publicly available information (such as from court records, phone directories, social networks, business websites, and other public sources) and other proprietary sources for the specific purposes of locating individuals and/or providing general background information about individualsIntelius has not verified the data or information available through our services and we do not warrant its accuracy, legitimacy, legality or completenessAny data or information purchased from Intelius is provided “as is” without warranty and all report purchases are non-refundable I have attached the offer, disclaimers, and purchase pages Ms*** was presented when she purchased her report This information should successfully resolve Ms***’s complaint Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint Number: *** Consumer Name: *** *** We are in receipt of the consumer complaint filed by Mr*** in connection with his dissatisfaction with a report he purchased on the Intelius website Intelius’ policy is to use all applicable means to deliver the
information ordered by its customers. The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources. According to our records, Mr*** purchased a Background Report on April 11, in the amount of $At the time Mr*** purchased his report, he also ordered an additional Federal and Nationwide Criminal Report in the amount of $According to a review of Mr***’s report, his report stated that the subject of his search did not have any marriage or divorce records and that no criminal records were located on the individual specified in the report. Per the Terms of Service that Mr*** agreed to upon ordering his search, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a refund to Mr*** for the Criminal Report in the amount of $Mr*** should note this refund on his account within the next days depending on his financial institution’s billing cycle and internal refund policies This information should successfully resolve Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Intelius collects and compiles public records and publicly available information for the purpose of locating individuals and providing general background information. Intelius is not a Consumer Reporting Agency (CRA) as defined by the Fair Credit Reporting Act (FCRA)The products and services
provided by Intelius should not be used to make decisions about employment, credit, tenant screening, or any related purpose covered by the FCRA.I recommend Mr*** view the Intelius Terms and Conditions for more clarification at http://www.intelius.com/useragreement.phpAs requested, we refunded the total amount of $for the Background Report and the Federal and Nationwide County Criminal Check to Mr*** account on 2/4/2016. This refund ($& $19.95) will appear on his statement in one of the next two billing cycles depending on the closing.We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint # ***
Consumer: *** ***
We are in receipt of the consumer complaint filed by Mr***Per Mr***’s request, we have removed his financial information from the Intelius database. Mr***’s still has an account at Intelius, however, there isn’t any credit card
information tied to this account
This information should successfully resolve Mr***’s complaint. Should your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected]
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
www.intelius.com

Complaint: ***
I am rejecting this response because:the online service is a scamWhy tell the customer we only charge cents to search for a week? It should have stated it’s first week then whatever the price wasIt’s a very misleading organizationAgain I cancelled actually less then an hour afterStill feel if I canceled so fast it should have been cancelled that day not cancel after 7days I don’t feel they are a good reliable source to find information
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:it was correct for Intelius to not charge me for things I did not agree to due to the fraudulent and misleading manner in which it sets up it's website.Intelius still has my personal information and VISA card information. I will takes legal action if Intelius charges me in the future. This business continues to mislead people to go to their website today and onward. I spoke to two other people that were tricked the same way I was. So, yes it is proper for Intelius to not charge me for other than just the $look-up, but this business still continues to run a fraudulent website in my opinion
Sincerely,
*** ***

We are in receipt of the consumer complaint filed by *** ***.When searching for Ms***’s information, we were unable to locate any listings for her. For us to remove her information, we will need additional information. Providing the specific URL where the information appears on our
website is very helpful. In addition to her first name, last name, and middle initial, her date of birth/age and the cities and states listed next to her name would help in locating the information she wants removed. To provide us this information, we recommend Ms*** reply to this complaint.We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint #: *** Consumer: *** *** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies
Public records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint #*** Consumer: *** *** We are in receipt of the additional information provided by Ms*** in connection with a background report she conducted on June 14, on the Intelius website Intelius’ policy is to use all applicable means to deliver the information
services ordered by its customers. The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources. Due to the nature of public records, however, Intelius cannot warrant the information provided is always current, complete, or accurate. Additionally, a notice regarding the limitations of criminal and civil search results is provided to users within the items noted as potentially available in a background report prior to user’s purchase of the report Per the Terms of Service Ms*** agreed to upon the completion of her purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, a customer care representative provided Ms*** with a partial refund of $towards the cost of her background report as well as removed her from the Intelius Premier Plus membership plan and refunded her membership fee of $on June 15, Ms*** should note this refund on her account within the next to days depending on her financial institution’s billing cycle and internal refund policy This information should successfully resolve Ms***’s complaint Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint: ***
I am rejecting this response because: it is very misleadingI truly thought it was a $charge
Sincerely,
*** ***

Complaint # *** Consumer: *** ** We are in receipt of the consumer complaint filed by Ms** in connection with the phone search she conducted on the morning of May 25, on the Intelius website According to our records, Ms** performed her initial search at 4:am
for $Her credit card was declined and she was notified that she should try a different credit card and resubmit the transact. Ms** attempted to complete her transaction four additional times within the next several minutes using the same credit card, all of which were declined. A copy of her membership record is attached for your review Since Intelius was unable to complete her transaction or failure to pay funds, there are no charges to Ms**’s credit cardPer her request, I have removed her membership from the Intelius website This information should successfully resolve Ms**’s complaintShould your office or Ms** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint Number: *** Consumer Name: *** *** We are in receipt of the consumer complaint filed by Mr*** in connection with his dissatisfaction with a Background Report he ordered on September 22, on the Intelius website Intelius is an online public
information websiteThe information we provide is gathered from public records and publicly available information via local, state, federal and other agenciesThis data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sourcesHowever, it is important to note that not all states or every county within each state provides digital access to its records and therefore some records may be incomplete The report that Mr*** purchased included his search subject’s contact, information, including address, email and phone records, family members, employment and educational historyIn addition, a Background report will provide criminal, civil and marital history, if the information is available from the state in which the individual resides or if the individual has this information to report The Terms of Service which Mr*** agreed to when he purchased his report specifically states that all report purchases are non-refundable and that users “should not assume that the data available through these Services include a complete or accurate history of any person's criminal or civil background or other informationThe data contained in the databases used by the Services have been compiled from publicly available information (such as from court records, phone directories, social networks, business websites, and other public sources) and other proprietary sources for the specific purposes of locating individuals and/or providing general background information about individualsWE HAVE NOT VERIFIED THE DATA OR INFORMATION AVAILABLE THROUGH THE SERVICES AND DO NOT WARRANT ITS ACCURACY, LEGITIMACY, TIMELINESS, LEGALITY OR COMPLETENESSANY DATA OR INFORMATION PURCHASED FROM US VIA THE SERVICES IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR NON-INFRINGEMENT.” Additionally, Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forwardOur records indicate that Mr*** purchased the regular stand-alone purchase in the amount of $and was not enrolled in the free trial or the Premier Plus membership program This information should successfully resolve Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint: ***I am rejecting this response because:I agreed to the one time only $price, not a $charge and a recurring monthly chargeSincerely,*** ***

Complaint: ***
I am rejecting this response because: Their set up was not clear to me as a customer However, I am done with this complaint and simply will not use Intelius again!
Sincerely,
*** ***

Complaint #***
Consumer: *** ***
We are in receipt of the consumer complaint filed by Mr***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies. For
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy
Per Mr***’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating its database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.
Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals
This information should successfully resolve Mr***’s complaint. Should your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected]
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
www.intelius.com

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend *** * *** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. When Ms*** purchased the People Search Report on 12/7/2016, she was offered an option to pay the full price of $or the discounted promotional price of $which
included a 7-Day Pass of the Intelius Premier Plus Membership.When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. As described in the billing details, if the Intelius Premier Plus Membership is canceled within the first seven days and the included background check voucher is not used, the customer will only pay $7.95. Otherwise, the customer is charged $for a full month which will reoccur each month until the membership is canceled. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer. In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated.According to our records, the Intelius Premier Plus Membership was cancelled on 12/15/when Ms*** signed into her account online and used the cancellation option in the account settings. Before the Intelius Premier Plus Membership was cancelled on 12/15/2016, the Intelius Premier Plus 7-Day Pass expired and Ms*** was charged $for a full month. We do not have a record of a cancellation request for the Intelius Premier Plus Membership prior to the charge of $Intelius has a no-refund policy in regards to its membership charges. However, after Ms*** contacted Customer Care requesting a refund, an exception was made on 12/19/and the charge of $for the Intelius Premier Plus Membership was refunded. The refund will appear on Ms***’s statement in one of the next two billing cycles, depending on the closing date. Ms*** will only be charged $for the People Search Report. No future membership charges will occurWe appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Ms*** may still initially notice her name appearing within Google search resultsIf this occurs, it means that while Ms***’s information was still in our systems, Google indexed the public results pages of the Intelius websiteIn order for this listing to be removed, Google will need to re-index these webpages and update the information they have cachedWhen and how often these pages are re-indexed is beyond our control and is based on Google’s internal policies and algorithmsHowever, Ms*** should note, that none of her information appears in any Intelius search results Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com