Intelius.com

Intelius’s policy is to use all applicable means to deliver the information services to its customers. On-Site County Courthouse Criminal Record Searches are conducted at the physical court house location. Our network of court researchers will conduct a search for criminal records as
quickly as possible; however, processing times may vary by county and state. Delays in delivering the results may be caused by individual court schedules, holidays, and operations. Most results are delivered within 2- business days, but this is not guaranteed. A customer is informed of possible delays with delivering results for an On-Site County Courthouse Criminal Record Search before and after it is purchased.We want Mr*** to be fully satisfied with his purchase from Intelius. Since he was not completely satisfied with the On-Site County Courthouse Criminal Record Search, we have processed a refund of $to his account on 9/10/2016. This refund will appear on his statement in one of the next two billing cycles, depending on the closingWe sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint: ***
I am rejecting this response because:On September 3, we received a written confirmation stating we would not be billed anymore, on October 8th we received a written email stating we would not be billed anymore. We were billed on November 9th and also for October. The November 9th charge is attached along with the emails from the vendor confirming receipt that we cancelling
Sincerely,
*** ***

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated The Intelius Premier Plus Membership was canceled on 8/30/and a refund was issued for $on 9/2/2016. The refund will appear on Mr***’s statement in one of the next two billing cycles, depending on the closing date. No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor additional
information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Typically, we require the person whose information is listed to make the request to opt out, however, per Ms***’s request, we have removed the confusing information from the Intelius database, as well as our affiliated websitesIt is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint# *** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms*** in connection with her experience on the Intelius website Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website
Each offer includes the standard full one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward According to our records, Ms*** contacted the Intelius Customer Care team on September 13, regarding her trial membershipPer Ms***’s request, the agent removed Ms*** from the trial membership program and waived the $trial membership feeSince Ms*** was removed from the Intelius Premier Plus plan prior to the assessment of her initial membership fee of $29.95, which would have occurred on September 20, 2017, there have been no other charges, other than the initial $for the report Ms*** purchased on September 12, 2017, charged to her account This information should successfully resolve Ms***'s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at ***@intelius.com Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

As requested, the Public Records Membership was canceled on 08/25/and a refund was issued for $19.95. The refund will appear on Mr*** statement in one of the next two billing cycles, depending on the closing date. Mr*** will only be billed $for the first month of
the Public Records Membership. There will be no future membership charges.Additionally, a confirmation was sent to the email on Mr*** account to verify that his membership was canceled and that a refund was issued, which included both of the confirmation numbers which were provided to him during the phone conversation when the membership was canceled.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you
Sincerely, *** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Intelius’s policy is to use all applicable means to deliver the information services to its customers. The information we provide is gathered from selected public records and other sources. The data is compiled into a comprehensive public record search that Intelius maintains with active
updates from its sources. Due to the nature of public records, Intelius cannot warrant the information provided is current, complete, or accurate. Since Ms*** was not completely satisfied with the People Search Report, we processed a refund of $back to her account on 7/11/2016.Additionally, Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated As requested, the Intelius Premier Plus Membership was canceled on 7/13/and a refund was issued for the total amount of $59.90. An additional refund of $was issued for the Current Phone and Address Check aon 7/15/2016. The additional refund will appear on Ms***’s statement in one of the next two billing cycles, depending on the closing date. Again, all charges have been refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Managing personal information through the Intelius opt out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Mr*** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.We have not experienced any issues recently with our online opt out form; however, for convenience we offer several methods to submit an opt out request. All submission methods can be found at http://www.intelius.com/help.phpAdditionally, it is important to remember that the opt out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an opt out request for any new records that may have been added to our database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. We have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Ms*** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php. We offer several methods to submit a request to opt out and accept various forms of identification. Additionally, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated As requested, the Intelius Premier Plus 7-Day Pass was canceled on 11/5/and the charge of $was not charged. Only a charge of $will be charged for the People Search Report. No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Mr*** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating its database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint: ***
I am rejecting this response because: they still have not removed the listingThe company is holding his personal data as ransom by only agreeing to remove it if he is willing to provide them with additional personal information without knowing what they will do with it (former addresses, middle name, etc)These are predatory business practices and Intelius and PeopleConnect need to be exposed to the public for these shady dealingsIf left unresolved I will also file a FBI ICcomplaint.
Sincerely,
*** ***

We are in receipt of the consumer complaint filed by Ms***.While we do our best to provide the most up to date and accurate information available, it is important to remember that Intelius solely collects and compiles public records and publicly available information. This means that the
information is not verified and could allow for some inaccurate reporting. This may explain some of the inconsistencies Ms*** noticed while utilizing the service.I have reviewed the account associated with the information Ms*** provided and have found an active Intelius Premier Monthly Mobile membership billed through ***. If Ms*** would like to cancel her membership, she will need to contact *** directly with any cancellation or refund requests by visiting https://support.apple.com/en-us/HT202039.We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint # ***
Consumer: *** ***
We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other
agencies. For additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy
Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating its database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.
Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals
This information should successfully resolve Ms***’s complaint. Should your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected]
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
www.intelius.com

Revdex.com:Since the company will issue a refund of the $charged to my account, I accept their response regarding complaint ID ***, and find that this resolution is satisfactory to meHowever, I would like to point out that, in their response, the company is basically saying that they do not sell products for the advertised price of $.95. Apparently by agreeing to this $purchase, you are also (unknowingly) agreeing to a promotional purchase/subscription and you cannot proceed with your $.95 purchase without (unknowingly) agreeing to the expanded and unwanted purchase. Not a good way to do business and I see that the company was sued over this practice and the settlement required them to make the additional required purchase more obvious. I can attest to the fact that it is not obvious--I never would have purchased a phone number for $+ $(or + $which is what I was charged) if I had realized the true purchase price. Directory assistance through the phone company would have been free!Sincerely, *** ***

Complaint: ***
I am rejecting this response because:I completely disagreeI've had to uncheck default checked boxes before with Intelius and did not catch it this timeMany other people online disagree as wellSincerely,
*** ***

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. If Ms*** is still seeing her name appearing within Google search results pages, it means that while Ms***’s information was still in our systems, Google indexed the public results pages of the Intelius websiteUnfortunately, we do not have the ability to remove this information from Google’s search resultsIn order for this specific search string to be removed, Google will need to re-index these webpages and update the information they have cachedWhen and how often these pages are re-indexed is beyond our control and is based on Google’s internal policies and algorithmsHowever, Ms*** should note, that none of her information appears in any of the Intelius search results Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Intelius solely collects and compiles the public records and publicly available information. Local, state, and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit
filings, court records, magazine subscriptions, and address changes.We would be happy to remove Ms***’s information from our database; however, we were unable to locate her information in our database. In order to remove her information, we ask that she reply with the URL where she sees the information appearing on our website. Additionally, it would be helpful if she provided the cities and states which appear next to her name. Once she has provided this information, we will be able to investigate the matter further.We appreciate your cooperation in resolving this issue and apologize for any inconvenience