Intelius.com

Complaint: ***
I am rejecting this response because: Please adviseAm still unable to login and retrieve messages, please send to me via regular emailThank you. There is an important remaining detail that Intelius has failed to remedy. It is extremely hurtful and intentionally emotionally painful that Intelius has continuously failed to remove my name, *** ***, from the text description of the *** *** *** *** who became my ex-husband's second wife. How would you feel if this happened to you? INTELIUS CONTINUOUS PROBLEM If you *** "*** *** Intelius", in the beginning of the results, my name appears in the text for "*** ***" as her relativeNow, I've told Intelius and complained numerous times, *** *** IS NOT MY RELATIVESHE IS THE *** *** *** *** OF MY EX, NOW HIS SECOND WIFE. PLEASE IMMEDIATELY REMOVE MY NAME FROM THE INTRO TEXT UNDER *** ***. I'VE BEEN ASKING THIS FOR THREE MONTHS NOWIT SHOULD HAVE BEEN TAKEN CARE OF INSTANTLY BY INTELIUS. INTELIUS APPEARS TO BE INTENTIONALLY DOING THIS AS RETALIATION AGAINST ME FOR COMPLAINING ABOUT INTELIUS FAILING TO CORRECT ERRONEOUS INFO AND OPT OUT. ***, please get to the bottom of this. Thanks so much! *** ***Retired Senior Citizen YOU NEED TO CORRECT WITH *** YOU PUT IT OUT THERE

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meBut the company should disclosed in their web ad about the physical count, meaning it would take two or three weeks instead of to daysTransparency is always important in every businessI am glad I received my refund, and I got it because the Revdex.comThanks!!Sincerely, *** ***

Intelius has not experienced any issues recently with processing transactions. In order to best help Mr***, he should contact our Customer Care by phone so we can research his issue further. Reports can only be purchased through our website and we do not take payment
information by phone. He may contact us toll free at (888) 445-2727. We are open from 5:00am to 6:00pm PST Monday through Friday and Saturday and Sunday from 6:00am to 4:00pm PST.The email form on our Contact Us page is not currently functioning. We are working to make the email form functional again. It will be restored soon.We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated Through this promotion, regardless if a customer keeps the membership active for seven days or an entire month, the first charge is charged on the seventh day. If a customer decides to keep the membership active for consecutive months, then the customer is billed the same day each month in accordance with the original enrollment date. Since Mr*** did not cancel the Intelius Premier Plus Membership within one month from the original enrollment date, he was billed for a second month.The Intelius Premier Plus Membership was canceled on 1/31/and a refund was issued for $on 2/4/2016. The refund will appear on Mr*** statement in one of the next two billing cycles, depending on the closing date. No future membership charges will occurIf Mr*** has any billing questions in the future, he may contact our Customer Care TOLL FREE at (888) 445-2727. We are open from 5:00am to 6:00pm PST Monday through Friday and Saturday and Sunday from 6:00am to 4:00pm PST. We’ll be happy to answer his questions when he calls.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint: ***I am rejecting this response because: Intelius has my mother's and father's address, phone number, and relatives listed on their website without her approvalMy parents are elderly, and fraudsters and scam artists approach them regularlySo my mother, *** ***, would like her name, address, and associated relatives removed from the Intelius website, and my father, *** ***, would like the same*** *** Intelius offers an opt-out feature, but it involves sending them a photocopy of your driver's licenseMy mother is not going to send a photocopy of her license to a company that posted her personal information publicly without her permissionI agreeFor all we know, they'll simply sell her driver's license info, too
My mother and I would like Intelius to remove her information from the Intellius websiteHer name is *** ***, and the link is below: *** My father would like Intellius to remove his information from the Intelius websiteHis name is *** *** and the link is below: *** They'd like Intelius to do this without them having to give Intelius copies of their drivers licenses.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Managing personal information through the US Search opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe have removed the requested information from the US Search database, as well as affiliated sites.We recommend Ms*** review our privacy policy located on the US Search website at https://www.ussearch.com/about/privacyGoogle.com is not our website so we have no direct control over the information appearing in their search results. We submitted a removal request to Google.com on Ms***’s behalf and the removal is currently reflecting on their website.Additionally, it is important to remember that the procedure to opt out is temporary. US Search is constantly updating their database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint #: *** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms*** in connection with a Background Report she ordered on March 13, on the Intelius website Prior to purchasing her report, Ms*** was specifically notified
what information would be provided if it was availableIntelius’ policy is to use all applicable means to deliver the information services ordered by its customers. The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources. Due to the nature of public records, however, Intelius cannot warrant the information provided is always current, complete, or accurate. Per the Terms of Service Ms*** agreed to upon the completion of her purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, an Intelius agent provided her a partial refund in the amount of $on March 14, and I have refunded Ms*** the remaining $on March 20, Ms*** should note this refund on her PayPal account within the next - days depending on PayPal’s internal refund policy This information should successfully resolve MsParis’ complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer. Intelius does not currently offer a 7-day free trial of the Intelius Premier Plus Membership.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated As requested, the Intelius Premier Plus 7-Day Pass was canceled on 1/13/and the charge of $was never charged. No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint #***
Consumer: *** ***
We are in receipt of Ms***’ rebuttal response
Public records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sites
While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license
What this means is that your name as it appears in a particular record and the associated identifying information such as your address and phone number will be suppressed if you requestHowever, please note that any time your identifying information appears in a public record or in a publicly or commercially available manner, in a way that is different from the particular record you opted out, it may again appear in our databases
For example, if your address or area code changes, your new information -- including other associated identifying information may again appear unless you opt out the new recordSimilarly, if the way in which your name or address appears in a record differs from a record you opted out (e.g., "*** ***" instead of "*** ***," or "*** *** *** **" instead of "*** *** ***"), we may include the differing record
In addition to Intelius, there are many other companies offering public records search services, and your request that we opt out your information from our databases will not prevent your information from appearing on these other services
This information should successfully resolve Ms***’ complaint and Intelius now considers this matter closed
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
www.intelius.com

Complaint # *** Consumer: *** *** We are in receipt of the consumer complaint filed by Mr*** in connection with a background report and a federal and nationwide criminal report he conducted on March 3, on the Intelius website Intelius’ policy is to use all
applicable means to deliver the information services ordered by its customers. The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources. Due to the nature of public records, however, Intelius cannot warrant the information provided is always current, complete, or accurate. Per the Terms of Service Mr*** agreed to upon the completion of his purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a full refund of the cost of the reports to Mr***’s credit card on March 6, in the amount of $($for the background report and $for the federal and nationwide report)Mr*** should note this refund on his account within the next to days depending on his financial institution’s billing cycle and internal refund policy This information should successfully resolve Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint # *** Consumer Name: *** *** We are in receipt of the complaint filed by Ms*** regarding her claim that she cancelled her trial membership, however Intelius charged her a $fee anyway Intelius customers are presented with a two-tier pricing
structure when purchasing reports on the Intelius websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer. Below, I have outlined the process and various places in which Intelius notified Ms*** of the membership offer and details On May 16, 2018, Ms*** purchased a discounted Phone Report in the amount of $.95, which included a 7-day trial membership of the Premier Plus membershipMs*** was notified of this offer and trial membership when she selected her report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that if she cancelled her trial membership within the first days her credit card would be charged an additional $Ms*** was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A representative copy of the standard purchase page is attached for your review Shortly after her report purchase, Ms*** would have received a Welcome Email sent to the email address associated with her Intelius accountThis email contained the amount Ms*** paid for her report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel her trial membership According to our records, Ms*** cancelled her trial membership and removed herself from the monthly Intelius Premier Membership subscriptionAs such, her credit card was charged $for her Phone Report and $per the terms she agreed to when she made her initial purchase Per Ms***’s request, I have disabled her account This information should resolve Ms***'s complaint Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, Ms*** should note that Intelius does not own or operate the White Pages websiteShe will need to contact that website directly to request they remove her information Additionally, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** *** ** * *** *** *** www.intelius.com

We were able to locate Mr***’s account with the information which was provided to us. According to our records, we don’t show a prior cancellation request for his Intelius Premier Membership. As requested, we canceled the Intelius Premier Membership on 12/10/along with the
pending charge of $19.95. Additionally, we refunded the remaining membership charges which are a total of $239.40. This will reflect on Mr***’s statement ($19.95x13) in one of the next two billing cycles, depending on the closing date. Again, all membership charges have been refunded or canceled and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint # *** Consumer: *** *** We are in receipt of the consumer complaint filed by Mr*** Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies
In addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesCommercial records consist of information that is maintained by enterprises and is available for purchase, such as marketing and telemarketing lists, phone connect and disconnect information, and business profile dataFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per Mr***’ request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon requestInformation sent to us in order to verify identification, such as a driver’s license or passport information, etcis used only to process opt-out requests and is shredded after its immediate use Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Mr***’ complaint. Should your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint: ***
I am rejecting this response because: I have not authorized any business with Intelius, no matter what findings they say we're found since I have no further need to communicate with this company, the customer loses all the time no matter what Thank you Revdex.com for your help in this matter, even though I lost my money.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
1) look at this deceptive wording:
Order Summary
ORDER SUMMARY
Hide Cart
People Search Report $
Intelius Premier Plus Try Intelius Premier Plus, and if you cancel within days and have not yet used a background check voucher, you pay only $Otherwise, pay $29.95/month and you will receive one background check voucher for each monthTax added where applicable
Tax $
TODAY'S TOTAL $
TODAY'S TOTAL $
You Save $
Savings include Intelius Premier Plus Offer discount
Your card statement will show these line items
INO*INTELIUS.COM/RT
$
INO*INTELIUS.COM/RT
(Intelius Premier Plus)
NOTE: Your card statement will show these line items
Notice that Intelius does not put the $in the "card statement" aboveNor does it put that where it claims the cost is only centsThis is obvious manipution for which there have been previous compliants (that I believe I saw) with the Revdex.comIF the charge stated:
cents for the search
$for a monthly charge
...I never would have agreed to that priceFurthermore,.the monthly charge doesn't even state it ends in a year..it is each month until forever! I did not get a bill from Intelius for the Premier Plus ..they went directly to my credit card company which notified me
If the Revdex.com does not consider this deceptive I would like to know what they consider deceptive
2) I was searching for a phone number for someoneInteligius provided me three non-working numbers then claim they are not responsible for the accuracy of the numbers they provideSo they provided me useless information, sort of like giving me a belt that was cut in twoEssential, they did not provide the service requested, which is to provide a working phone number for my search
3) They lieI notice in their response they said they would cease charges on 6/29/Yet I just received notice from them that they would cease charges 7/10/Is that because they hope to sneak in another charge instead of clearing my account today?
I ask that the Revdex.com look at their website and note the numerous deceptionsNotice that you don't even really have a choice as all searches lead to the monthly chargeThey claim that it is a special, but note there is no end date to the special pricingI beg the Revdex.com to analyze their deceptive practicesThe only reason they are ceasing to charge my account is because my credit card called me and notified me of the charge and I am taking actionThey are not objecting because they provided what was requested (a valid phone number) or that they distinctly (as opposed to deceptively) listed their added charges and do not want my Revdex.com complaint on file
*** ***
INO*INTELIUS.COM/RT
$
INO*INTELIUS.COM/RT
(Intelius Premier PlusSincerely,*** *** ***

Complaint number: *** Consumer name: *** *** We are in receipt of the Revdex.com Complaint filed by Ms*** regarding her claim that her husband’s credit card information was used to purchase an Intelius Premier Membership Unfortunately, Ms*** has
failed to provide sufficient information in the complaint in order to locate the transactionIf she can provide either the first six and the last four digits of the credit/debit card and confirm the billing zip code associated with the credit card, we should be able to identify the transaction in our billing systemsShe can either respond directly through the Revdex.com complaint resolution process or she can email me directly at [email protected] I look forward to receiving the additional information from Ms*** Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint #*** Consumer: *** *** We are in receipt of the consumer complaint filed by Mr***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor
additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per Mr***’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request or the member can utilize the automated online opt out process and select the records they would like to remove at https://www.intelius.com/optout Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Mr***’s complaint. Should your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint # ***Consumer: *** ***We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy. Per Ms***’s request, her information was removed from the Intelius database, as well as our affiliated websites in December The link provided in Ms***’s complaint is a generic search link generated through users searching on the Intelius website for the names and places listed in the search string or through a Google search queryIf Ms*** is still seeing her name appearing within Google search results pages, it means that while Ms***’s information was still in our systems, Google indexed the public results pages of the Intelius websiteUnfortunately, we do not have the ability to remove this information from Google’s search results. In order for this specific search string to be removed, Google will need to re-index these webpages and update the information they have cachedWhen and how often these pages are re-indexed is beyond our control and is based on Google’s internal policies and algorithmsHowever, Ms*** should note, that none of her information appears in any of the Intelius search results. Additionally, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals. This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected]. Sincerely, Tara M***SrIP & Marketing Compliance Managerwww.intelius.com