Intelius.com

Intelius collects and compiles public records and publicly available information for the purpose of locating individuals and providing general background information. Intelius is not a Consumer Reporting Agency (CRA) as defined by the Fair Credit Reporting Act (FCRA)The products and services
provided by Intelius should not be used to make decisions about employment, credit, tenant screening, or any related purpose covered by the FCRA.I recommend Mr*** view the Intelius Terms and Conditions for more clarification at http://www.intelius.com/useragreement.phpAs requested, we refunded the total amount of $for the Background Report and the Federal and Nationwide County Criminal Check to Mr*** account on 2/4/2016. This refund ($& $19.95) will appear on his statement in one of the next two billing cycles depending on the closing.We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated The Intelius Premier Plus 7-Day Pass was canceled on 3/3/and the charge of $for the 7-Day Pass was never charged. There was no additional information available for the Assisted Phone Search Report and the charge of $was refunded on 3/4/2016. The refund will appear on Mr*** statement in one of the next two billing cycles, depending on the closing date. No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

managing personal information through the Intelius opt-out service is just one step in eliminating its availability. There are many other sites that may provide similar information found on our site. Public records sites, search engines, social networking sites and other online co*panies
provide different levels of information about individualsWe would be more than happy to remove their information from our database; however, we are unable to locate any listings with the information which has been provided. To remove their information, we need their first and last name and the URL where their information can be found on our website. Additionally, it would be helpful to have their date of birth or age and a list of any cities and states listed for them on our website. Once we have located their information, we can remove it.We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint # *** Consumer: *** *** We are in receipt of the consumer complaint filed by Mr***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor additional
information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per Mr***’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Mr*** may temporarily still see his name listed within search engine resultsIf this occurs, it means that while Mr***’s information was still in our systems, search engines crawled and indexed the public results pages of the Intelius websiteThe search engine will need to re-index these webpages and update the information they have cachedSearch engines frequently update this information, however, when and how often these pages are re-indexed is beyond our control and is based on each search engine’s internal policies and algorithms Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Mr***’s complaint. Should your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Hello! I have resolved the problem with Intelius and I have already been reimbursed by my bank. Thank you for all of your help You really solve problems fast! Regards, *** ***

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide
different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Mr*** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint # *** Consumer: *** *** We are in receipt of the consumer complaint filed by Mr*** in connection with a Background Report he conducted on the Intelius website on September 1, Intelius customers are presented with a two-tier pricing structure when
purchasing reports on the Intelius websiteEach offer includes the standard full one-time purchase price ($49.95) and a second discounted report price ($39.95) plus a one-week trial of the Intelius Premier Plus membershipAccording to our records, Mr*** purchased the standard, one-time payment report option in the amount of $ Additionally, certain records, such as criminal, marriage, divorce, etcmay not be available in all states and countiesThe data contained in Intelius’ databases have been compiled from publicly available information (such as from court records, phone directories, social networks, business websites, and other public sources) and other proprietary sources for the specific purposes of locating individuals and/or providing general background information about individualsIntelius has not verified the data or information available through our services and we do not warrant its accuracy, legitimacy, legality or completenessAny data or information purchased from Intelius is provided “as is” without warranty and all report purchases are non-refundable I have attached the offer, disclaimers, and purchase pages for your reviewI have removed Mr***’s Intelius account per his request This information should successfully resolve Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the Terms of Service of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the Terms of Service of the promotional offer.The Intelius Premier Plus Membership will only charge $(plus applicable tax) if it is canceled within the first seven days of activation and the included Background Report voucher is unused. Otherwise, the customer is charged $(plus applicable tax) for every month it is active.On June 23, 2017, Ms*** accepted the promotional offer in the amount of $and the Intelius Premier Plus 7-Day Pass was activated According to our records, the Intelius Premier Plus Membership was canceled within the initial seven days and was only charged $for the 7-Day Pass. Per our Terms of Service, which Ms*** agreed to upon the completion of her purchase, Intelius has a no refund policy.Since Ms*** canceled her Intelius Premier Plus Membership, no subscription charges are currently associated with her Intelius account and no further membership charges will occur unless Ms*** proactively signs up for a subscription membership plan sometime in the future.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint # *** Consumer: *** *** We are in receipt of the consumer complaint filed by *** *** in connection with the two reverse phone searches she conducted on May 31, on the Intelius website Intelius’ policy is to use all applicable means to deliver
the information services ordered by its customers. The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources. Due to the nature of public records, however, Intelius cannot warrant the information provided is always current, complete, or accurate. Per the Terms of Service *** *** agreed to upon the completion of his purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, a customer care agent provided a refund for both of the searches *** *** conducted on the Intelius website in the amount of $($+ $2.48)These refunds were processed on June 1, Additionally, the agent also provided *** *** with a complimentary People Search ReportA screen shot showing the refunds and complimentary report to her account is attached for your review This information should successfully resolve *** *** complaintShould your office or *** *** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ** ***

Complaint No.: *** Consumer Name: *** *** We are in receipt of the consumer complaint filed by Mr*** in connection with inability to access his paid membership benefits and cancel his paid membership subscription According to our records, Mr*** has two
separate accounts: The paid account referenced in Mr***’s complaint is with our website USSearch.com. This account was created on May 29, under User ID# ***On October 1, 2016, Mr*** purchased a USSearch OmniSearch monthly membership in the amount of $per month on his Visa card ending in ***On July 6, 2017, per his request, a customer care agent provided a refund of Mr***’s last membership fees for a total of $and removed him from the paid membership program Mr*** also has a free account on the Intelius website. This account was created on July 30, under User ID# ***This account has never been enrolled in an Intelius Premier membership program and the only purchases tied to this account are one-off, individual report purchases utilizing a Visa card ending in ***The last purchase made on this account was for a social media report made on November 28, Based on his login records, it appears that Mr*** logged into his free Intelius account on July 5, and his last login on the USSearch.com site was on May 29, Since Mr***’s paid account is on the USSearch.com site, he would have been prompted to purchase either a one-off report or a membership subscription if he attempted to use his USSearch paid membership benefits on the Intelius website In addition to our contact information appearing on Mr***’s monthly Visa statement, the phone number to contact USSearch is listed on the upper right-hand corner of the USSearch.com homepageThe Intelius website has a contact us link in the persistent footer that links to a page where the user can email us as well as providing a toll-free number for phone assistance. The Help section on the Intelius website also provides a toll-free number on the main page of the FAQ section This information should successfully resolve Mr***’s complaintIf you or Mr*** have any additional questions, please feel free to contact me at [email protected] Sincerely, Tara M*** PeopleConnect, Inc

Complaint #*** Consumer: *** ** *** We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesPublic
records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license Per Ms***’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.Intelius does not currently offer a free trial for the Intelius Premier Plus Membership. In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated. When the Background Report search credit which was provided with the Intelius Premier Plus 7-Day Pass was consumed, the membership immediately charged the monthly cost for the membership. Before the search credit was consumed, Ms*** would have received a prompt confirming the use of the search credit and the charge which she would receiveThe Intelius Premier Plus Membership was canceled on 2/14/2016. The charge of $was refunded on 3/8/2016. This refund will appear on Ms*** statement in one of the next two billing cycles, depending on the closing date. No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint # ***
Consumer: *** ***
We are in receipt of the consumer complaint filed by Mr***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies.
For additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at ***
Per Mr***’ request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporary. Intelius is constantly updating its database with new public records. It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request. While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.
Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals
This information should successfully resolve Mr***’ complaint. Should your office or Mr*** have any questions or need additional information, please feel free to contact me at ***
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
www.intelius.com

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated As requested, the Intelius Premier Plus 7-Day Pass was canceled on 12/27/along with the pending charge of $8.71. Additionally, we want Ms*** to be fully satisfied with her purchase from Intelius. Since she was not completely satisfied with the People Search Report, we processed a refund of $to her account on the same day This will reflect on Ms***’s statement ($8.71, $3.23) in one of the next two billing cycles, depending on the closing date. No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated As requested, the Intelius Premier Plus Membership was canceled on 12/23/along with the pending charge of $32.53. This will reflect on Ms*** statement in one of the next two billing cycles, depending on the closing date. No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

*** *** filed a consumer complaint with the Washington State Attorney General's office regarding this matter. I have provided our response to that office here for your reviewPlease note that *** *** received a refund of $on or about September 11, This should resolve ***
***'s issue. If you need additional information, please feel free to contact me at [email protected] Sincerely, Tara M***PeopleConnect, Inc.www.intelius.com

Complaint# *** Consumer: *** *** We are in receipt of the consumer complaint filed by Ms*** in connection with her experience on the Intelius website According to our records, Ms*** created an account on the Intelius website on June 5, Ms*** provided
payment information when she created her website, however, she did not make a purchase on the website nor has Intelius charged her credit card for any purchase or membership feeThere is no fee for simply creating an Intelius accountA copy of her membership record is attached for your review If Ms*** would like to make a purchase in the future, she will be presented with a two-tier pricing structureEach report type includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership, they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward This information should successfully resolve Ms***’s complaintShould your office or Ms*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. The billing details are reiterated on each page during the purchase process. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated As requested, the Intelius Premier Plus Membership was canceled on 12/27/2016. As stated within the Terms and Conditions which Ms*** agreed to during her report purchase, Intelius has a no refund policy. However, as a matter of courtesy I have refunded the last four charges of $for the Intelius Premier Plus Membership. The refund will appear on Ms***’s statement ($29.95x4) in one of the next two billing cycles, depending on the closing date. No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience