Intelius.com

Intelius’s policy is to use all applicable means to deliver the information service to our customers. The information we provide is gathered from selected public records and other sources. Local, state, and federal agencies make updates to public records. The information can come
from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes. This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.We want Mr*** to be fully satisfied with his purchase from Intelius. Since he was not completely satisfied with the Background Report and Public Records Report, we have processed a refund totaling $to his account on 4/1/2016. Additionally, we refunded a charge of $for the Intelius Premier 7-Day Pass on the same day. This refund ($49.95, $0.95, $7.95) will appear on his statement in one of the next two billing cycles depending on the closing. Again, all charges have been refunded and no future membership charges will occurThe Intelius Premier 7-Day Pass can be canceled within the Intelius Premier Membership dashboard, by email, or by phone. We have verified there have been no recent issues with our Customer Care contact number. The Customer Care contact number and hours of operation can be found under the “Contact Us” link on Intelius.com. We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

I'm in agreement with the complaint resolution, and thanks intelius for removing the URL information Thanks Revdex.com for helping to resolve issues like those, you are the people's sword
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint #: *** Consumer: *** *** We are in receipt of the consumer complaint filed by Mr***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesPublic
records are available from the official public records custodian or repository to anyone who requests themIn addition to public records, personal information may be publicly or commercially availablePublicly available information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles and content from blogs or social networking sitesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy While not required to do so, we do, as a courtesy, accept requests from individuals to opt out their personal information from our databases once they have verified their identity, usually with a government issued form of identification, such as a driver’s license Per Mr***’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request. Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint # *** Consumer: *** *** We are in receipt of the additional information provided by Ms*** in connection with a background report she conducted on March 6, on the Intelius website Intelius’ policy is to use all applicable means to deliver the information services ordered by its customers. The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources. Due to the nature of public records, however, Intelius cannot warrant the information provided is always current, complete, or accurate. Additionally, a notice regarding the limitations of criminal and civil search results is provided to users within the items noted as potentially available in a background report prior to user’s purchase of the report Per the Terms of Service Ms*** agreed to upon the completion of her purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, a customer care representative provided Ms*** with a partial refund of $on March 7, Ms*** should note this refund on her account within the next to days depending on her financial institution’s billing cycle and internal refund policy This information should successfully resolve Ms***’s complaint and Intelius now considers this matter closed Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint: ***I am rejecting this response because: I never signed up for their serviceSo, I have asked them for a copy of where I signed up and they declinedI used their service ONE TIME ON A PROMO FOR CENTS. Sincerely,*** ***

Complaint number: *** Consumer name: *** *** We are in receipt of the consumer complaint filed by Ms***I have found two accounts associated with Ms***, one using a Hotmail email address that was last used in and the AOL address provided in this complaint which
was last used in Neither account contained an order for a recent Background Report If she can either provide me with an email address that she used when purchasing this report or the first six and last four digits of the credit/debit card and billing zip code, we should be able to identify this transaction in our billing systemsShe can either respond directly through the Revdex.com complaint resolution process or she can email me directly at [email protected] I look forward to receiving the additional information from Ms*** Sincerely, Tara McG*** SrIP & Marketing Compliance Manager www.intelius.com

Intelius solely collects and compiles the public records and publicly available information. Local, state, and federal agencies make updates to public records. The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit
filings, court records, magazine subscriptions, and address changes.We have removed the requested information from the Intelius database, as well as affiliated sites.We recommend *** *** review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Generally, we do require an individual’s identity to be verified prior to processing an opt-out. To do this, we request that proof of identity be submitted along with the removal request. Proof of identity can be a state issued ID card or driver's license. When uploading, faxing, or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out. However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database. If an individual does not feel comfortable faxing us their driver’s license or other state issued identification; they can send a notarized statement of their identity.Additionally, it is important to remember that the Opt Out procedure is temporary. Intelius is constantly updating their database with new public records. It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request. While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint Number: *** Consumer Name: *** *** We are in receipt of the consumer complaint filed by Mr*** in connection with his dissatisfaction with the Nationwide Criminal Search Report he ordered on May 25, on the USSearch.com website USSearch.com is
an online public information websiteThe information we provide is gathered from public records and publicly available information via local, state, federal and other agenciesThis data is compiled into a comprehensive public record search that USSearch.com maintains with active updates from its sourcesHowever, it is important to note that not all states or every county within each state provides digital access to its records and therefore some records may be incomplete The Terms of Service which Mr*** agreed to when he purchased his report specifically states that all report purchases are non-refundable and that users “should not assume that the data available through these Services include a complete or accurate history of any person's criminal or civil background or other informationThe data contained in the databases used by the Services have been compiled from publicly available information (such as from court records, phone directories, social networks, business websites, and other public sources) and other proprietary sources for the specific purposes of locating individuals and/or providing general background information about individualsWE HAVE NOT VERIFIED THE DATA OR INFORMATION AVAILABLE THROUGH THE SERVICES AND DO NOT WARRANT ITS ACCURACY, LEGITIMACY, TIMELINESS, LEGALITY OR COMPLETENESSANY DATA OR INFORMATION PURCHASED FROM US VIA THE SERVICES IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR NON-INFRINGEMENT.” Additionally, the report that Mr*** purchased in the amount of $specifically stated the types of information that would be included in the report, if it was availableA copy of the offer is attached for your review This information should successfully resolve Mr***’ complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.USSearch.com.com

Callers requesting to have their call escalated further after being transferred to a Customer Relations Supervisor cannot be transferred to someone since there is no one else available to take their call. Our Customer Relations Supervisors are capable of resolving a wide range of issues.
In the event that a call needs to be escalated further, a request for a call back can be submitted by a Customer Relations Supervisor and someone will get in touch with the caller at a time that is convenient for them.After reviewing Mr***’s account we discovered a charge back was issued against Intelius by his financial institution. On 4/13/2006, we were alerted to a charge back in the amount of $for a Complete Background Report. To prevent charge backs from occurring, we disallow purchases on accounts which we have received charge backs for. As a courtesy, we have restored Mr***’s account with the ability to complete purchases again.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint: ***I am rejecting this response because: it is unreasonable for a business to say "we've resolved your problem for now" and then explain that that very same problem will be reinstated in an unknown period in the future The business has in effect blamed another system for its own behaviors If a business is unable to control it's websites content, even after a customer has very reasonably complied with all requests for personal identification, then that business should be held accountable These are very shady business practices and if a business is shady in one part of its dealings, it will often be shady in another I've worked with numerous company's to remove my information for my safety and they quickly complied with no trouble at all, the company is the giving me terrible trouble with the process and the only one telling me that they will reinstate my info Shame on them and those that write up their terms of service!Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Dear Revdex.com
They are still putting my first, middle, last name, age, siblings, and residences and personal info on google and on there data baseI want this personal identity removed its been longer than hoursthey also have places that I have workedTHis is still happening and it is July 10, They have failed to remove the advertisements with my name and personal informationThey have provided no proof that they gave google to take this advertisement of theirs down form Intellius off of their websiteThe advertisements are still up and it has been longer than hours
*** * *** - Intelius
*** *** *** *** *** *** *** *** ** *** ** *** *** ** *** ** *** ** *** *** *** *** ** *** *** *** *** *** *** *** Sincerely,*** ***

Complaint# ***
Consumer: *** ***
We are in receipt of the consumer complaint filed by Ms*** in connection with Intelius’ Premiere Plus Membership
Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach
offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $going forward
The terms and conditions of the Intelius Premier Plus promotional offer, including the billing details, are presented multiple times during the purchase processOnce a user selects a specific price point, the billing details are shown in the order summary, which is viewable on each page of the checkout processOn the final page of the checkout process, the billing details of the promotional offer are presented again and the user must affirmatively check a box next to these details in order to complete the purchaseIf the billing details are not accepted, the promotional offer is removed and the cost of the report will return to its full standard priceAdditionally, after a purchase is completed with the promotional offer, the customer will receive a pand a welcome email for Intelius Premier Plus, which reiterates the billing details
Per the Terms Service Ms*** agreed to during her report purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, a customer care agent provided Ms*** with a refund of $on December 30, and removed Ms*** from the Premier Plus membership program per her requestWe are unable to provide Ms*** with any additional refunds
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
www.intelius.com

Complaint number: *** Consumer name: *** *** We are in receipt of the Revdex.com Complaint filed by Mr*** regarding his claim that his credit card information was used to fraudulently purchase an Intelius Premier Membership Unfortunately, Mr*** has
failed to provide sufficient information in the complaint in order to locate the transactionIf he can provide either the first six or the last four digits of the credit/debit card and confirm the billing zip code, we should be able to identify the transaction in our billing systemsHe can either respond directly through the Revdex.com complaint resolution process or he can email me directly at [email protected] I look forward to receiving the additional information from Mr*** Sincerely, Tara M*** SrIP & Marketing Compliance Manager www.intelius.com

Complaint# ***
Consumer: *** ***
We are in receipt of the consumer complaint filed by Mr*** in connection with Intelius’ Premiere Plus Membership
Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius
website. Each offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membership. If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $going forward
The terms and conditions of the Intelius Premier Plus promotional offer, including the billing details, are presented multiple times during the purchase processOnce a user selects a specific price point, the billing details are shown in the order summary, which is viewable on each page of the checkout processOn the final page of the checkout process, the billing details of the promotional offer are presented again and the user must affirmatively check a box next to these details in order to complete the purchaseIf the billing details are not accepted, the promotional offer is removed and the cost of the report will return to its full priceAdditionally, after a purchase is completed with the promotional offer, the customer will receive a pand a welcome email for Intelius Premier Plus, which reiterates the billing details
Per the Terms Service Mr*** agreed to during his report purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, a customer care agent provided Mr*** with a refund of $on December 8, and removed Mr*** from the Premier Plus membership program per his requestWe are unable to provide Mr*** with any additional refunds
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
www.intelius.com

Complaint # ***
Consumer: *** ***
We are in receipt of the consumer complaint filed by Mr*** in connection with the reverse phone search he conducted on January 17, on the Intelius website
Intelius’ policy is to use all applicable means to deliver the
information services ordered by its customers. The information provided is gathered from selected public records and other publicly available informationThe data is compiled into a comprehensive database record that Intelius maintains with active updates from its sources. Due to the nature of public records, however, Intelius cannot warrant the information provided is always current, complete, or accurate.
Per the Terms of Service Mr*** agreed to upon the completion of his purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a full refund of the cost of the report to Mr***’s credit card on January 27, Mr*** should note this refund on his account within the next to days depending on his financial institution’s billing cycle and internal refund policy
This information should successfully resolve Mr***’s complaintShould your office or Mr*** have any questions or need additional information, please feel free to contact me at [email protected]
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
www.intelius.com

Complaint# ***
Consumer: *** ***
We are in receipt of the consumer complaint filed by Ms*** in connection with Intelius’ Premiere Plus Membership
Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach
offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward
The terms and conditions of the Intelius Premier Plus promotional offer, including the billing details, are presented multiple times during the purchase processOnce a user selects a specific price point, the billing details are shown in the order summary, which is viewable on each page of the checkout processOn the final page of the checkout process, the billing details of the promotional offer are presented again and the user must affirmatively check a box next to these details in order to complete the purchaseIf the billing details are not accepted, the promotional offer is removed and the cost of the report will return to its full standard priceAdditionally, after a purchase is completed with the promotional offer, the customer will receive a pand a welcome email for Intelius Premier Plus, which reiterates the billing details
According to our records, Ms*** purchased reports on the Intelius website on July 12, Ms*** did not cancel the Premier Plus trial membership prior to July 19, and, as a result, her credit card was charged $(plus applicable taxes) on July 19, and every month thereafter in accordance with the disclosure and the Terms of Services Ms*** agreed to during her initial purchase
According to the Intelius Terms Service, Intelius has a no refund policyHowever, as a matter of customer courtesy, a customer care agent provided Ms*** with a refund of months of membership fees on January 14, in the total amount of $and removed Ms*** from the Premier Plus membership program per her requestWe are unable to provide Ms*** with any additional refunds
Sincerely,
Tara M***
SrIP & Marketing Compliance Manager
www.intelius.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership. When a customer
selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing. By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated. The Intelius Premier Plus 7-Day Pass provides reports which can include name, age, aliases, address history, phone numbers, email addresses, and relatives. When the Background Report search credit which was provided with the Intelius Premier Plus 7-Day Pass was consumed, the membership immediately charged the monthly cost for the membership. Before the search credit was consumed, Mr*** would have received a prompt confirming the use of the search credit and the charge which he would receiveThe Intelius Premier Plus Membership was canceled on 3/28/2016. The charge of $was refunded on 4/1/2016. This refund will appear on Mr***’s statement in one of the next two billing cycles, depending on the closing date. No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint No.:
***
Consumer Name: *** ***
We are in receipt of the consumer complaint filed by Ms*** in connection with Intelius’ pricing structure
Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website. Each offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membership. If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first daysAccording to our records, Ms*** did not remove herself from the membership program and her credit card was charged $on October 28,
Per the Terms Service Ms*** agreed to upon the completion of her report purchase, Intelius has a no refund policy. However, as a matter of customer courtesy an Intelius customer care agent removed Ms*** from the Premier Plus membership program and provided her a refund of $on October 30, 2016. Ms*** should note this refund on her credit card within the next to days, depending on her financial institution’s refund policies
This should resolve Ms***’s complaint. If you have any questions or need additional information, please feel free to contact me at [email protected].
Sincerely,
Tara M***
www.intelius.com