Intelius.com

? Complaint Number:? [redacted] Consumer Name: [redacted] ? We are in receipt of the Mr [redacted] ’s rebuttal complaint ? As stated in our earlier response, the information Intelius provides is gathered from public records and publicly available information via local, state, federal and other agenciesThis data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sourcesHowever, it is important to note that not all states or every county within each state provides digital access to its records and therefore some records may be incomplete ? Individuals can certainly try to find this information on the internet on their own, however, Intelius gathers information that is made publicly available in one comprehensive placeWe do not warrant, however, that all of our information is current or up to date due to the reporting provided by individual states and/or counties? Section of the Terms of Service, under subsection CAdditional Restrictions (http://www.peopleconnect.us/terms#p-4), which Mr [redacted] expressly agreed to when he purchased his report, states in full: ? When using the Intelius or US Search Services, you should not assume that the data available through these Services include a complete or accurate representation of a person’s criminal or civil judgment background or other informationCertain records, such as criminal, marriage, divorce, etcmay not be available in all states and countiesThe data contained in the databases used by the Services have been compiled from publicly available information (such as from court records, phone directories, social networks, business websites, and other public sources) and other proprietary sources for the specific purposes of locating individuals and/or providing general background information about individualsOur technology can also analyze public data to reveal possible relationships, even when official records aren’t availableWE HAVE NOT VERIFIED THE DATA OR INFORMATION AVAILABLE THROUGH THE SERVICES AND DO NOT WARRANT ITS ACCURACY, LEGITIMACY, TIMELINESS, LEGALITY OR COMPLETENESSANY DATA OR INFORMATION PURCHASED FROM US VIA THE SERVICES IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR NON-INFRINGEMENT? Lastly, I have attached the purchase flow Mr [redacted] would have experienced when he purchased his report showing the two-tier pricing, the disclaimers that state not all information may be available, and the checkout pages associated with each type of product offering and their related purchase termsI have also attached Mr [redacted] ’s membership record that indicates he purchased a one-time only report and not a discounted 7-day trial for the Premier Plus membership product ? Intelius now considers this matter closed ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com ? ? ? ?

? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I believe the Revdex.com should review the business's website that states it is rated A+ by the Revdex.com, whereas your rating for this business is only A Sincerely, [redacted]

Intelius solely collects and compiles the public records and publicly available information Local, state, and federal agencies make updates to public records The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.We have removed the requested information from the Intelius database, as well as affiliated sites.Again, we recommend Mr [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint # [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Mr [redacted] Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? Per Mr [redacted] ’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request or the member can utilize the automated online opt out process and select the records they would like to remove at https://www.intelius.com/optout ? Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals ? This information should successfully resolve Mr [redacted] ’s complaint.? Should your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, pending receipt of the refund.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I do not believe this was all made perfectly clear, I was under the impression I was paying $for specific information pertaining to ONE personI believe this language is buried in so much information that I did not understand that I was signing up to pay $a month EVERY month moving forwardFurthermore I would never have agreed to the terms much less to be automatically renewed every yearIf I had not caught this when I did I would have continued to be billed for years to come under the automatic renewalOnce again I will point out that this service was NEVER used beyond the first date in May of The simple fact that the service was never ever used beyond that point speaks volumes that I never even realized I had this service or used itAs I stated earlier, my husband paid the monthly bill and did not pay close enough attention thinking it was the billing for our number connected to our businessBelieve me I will never ever agree to anything that has to be cancelled in order to stop being billedI think companies that sign you up for repeated billing count on the fact that people do not know what they have signed up forI would seriously like to know how many people have been scammed into paying for this service without realizing itIn response to the fact the company stated I disconnected the call before it was finished when I called them is also untrueI am the one who was disconnected from the callI did not hang up, I called back directly and spoke to a different personI called back a third time and talked to yet another person.? I feel like I have been scammed Sincerely, [redacted]

Managing personal information through the US Search opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individualsWe have removed the requested information from the US Search database, as well as affiliated sites.We recommend Mr [redacted] review our privacy policy located on the US Search website at https://privacylock.ussearch.com/about/privacyGenerally, we do require an individual’s identity to be verified prior to processing an opt-out.? ? To do this, we request that proof of identity be submitted along with the removal request.? Proof of identity can be a state issued ID card or driver's license.? When faxing or mailing a copy of a driver's license, we require that the photo and the driver's license number be crossed out.? However, we do need to see the name, address, and date of birth to ensure that all information is removed from our database.? If an individual does not feel comfortable faxing us their driver’s license or other state issued identification, they can send a notarized statement of their identity.Additionally, it is important to remember that the Opt Out procedure is temporary.? US Search is constantly updating their database with new public records.? It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.? While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request? We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated? As requested, the Intelius Premier Plus Membership was canceled on 5/3/and a refund was issued for $29.95.? In addition to that, a refund totaling $was issued on 5/4/2016.? The refund will appear on Ms [redacted] statement ($29.95x4) in one of the next two billing cycles, depending on the closing date.? No future membership charges will occurWe appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint # [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms***Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? Typically, we require the person whose information is listed to make the request to opt out, however, per Ms***’s request, we have removed the confusing information from the Intelius database, as well as our affiliated websitesIt is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.? ? This information should successfully resolve Ms***’s complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint: [redacted] I am rejecting this response because like I have stated before I went to the bank so they could cancel my card and shred it since I did not make this purchaseI have explained this to the multiple representatives that I have spoke to including the Supervisor Damian that I was transferred tooI asked how it's possible that they were able to refund of the charges and not the restI received the same response that they would investigate it and when I asked how long this investigation would take I would receive the same response with an apology and that they did not how long it would take Sincerely, [redacted]

Consumer Complaint: [redacted] Consumer: [redacted] ? We are in receipt of the above referenced complaint filed by Mr [redacted] ? in connection with the email subscriptions he receives from Intelius as part of his membership with the Intelius service? ? The “Communications From Us” section of the Privacy Policy, which Mr [redacted] ? agreed to when he completed his registration on the Intelius website, describes the types of emails Intelius members will receive and how they can change their email preferences on the websiteSpecifically, it says ? “As a user of the Services, you will receive our customary business communications (e.g., emails, push notifications or other communications facilitating, completing or confirming your registration, upgrade or other transaction, providing you notice of new or updated products or features, alerting you to member-to-member communications or other member activity relating to your membership, or other administrative messages)We may also send certain "welcome" messages that are informational and provide useful details about your account or product usage instructions when you sign up for an account or begin using a particular serviceIn addition, upon registration you may be automatically enrolled in one or more of our regularly recurring email subscription programsYou may also choose to participate in other email subscription programs that we may make available to youWe also may send you communications regarding special offers or other promotional material for our products or Services or those of our affiliated companies or advertisersWe may send all of these communications to the primary email address that you provide to us, any secondary email address that you may have provided to us if we have determined that your primary email address appears to no longer be valid or otherwise functioning properly, or any email address that we receive as described in Section 1(b) or 1(l)We may also send these communications to your inbox on the Services, if applicableWhile we reserve the right to send you our customary business communications, "welcome" messages and other transactional emails without offering you the opportunity to opt out of receiving them, we do provide you with the opportunity to select whether or not you wish to continue to receive our subscription-based or commercial emailsEach subscription-based email communication from us contains instructions on how you can remove yourself from the mailing list for that specific email subscription program, and each commercial email contains instructions on how you can opt out of receiving further commercial emails from usYou can also update your email preferences by logging onto the account or similar section of the applicable ServicePlease keep in mind that any changes that you make to your email preferences may take up to ten (10) business days to process and that each subscription-based email and all commercial emails have their own separate opt-out processesIf you have questions about changing your email preferences, please contact the Customer Support team of the applicable Service.” Per an email request received on March 21, from Mr [redacted] , an Intellius Customer Care Representative updated his email status and removed him from the Intelius Newsletter mailing list ? This information should successfully resolve Mr [redacted] ’s complaintShould your office or Mr [redacted] ? have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Intelius keeps all customers billing information secured and encrypted The billing information is unable to be seen in the system, it is truncated for security Unfortunately, the billing information is unable to be removed Mr***’s account has been disabled This means that his account can no longer be accessed by logging in.We appreciate your cooperation is resolving this issue and apologize for any inconvenience

Complaint: [redacted] I am rejecting this response because: The message under the terms and and agreement is very misleadingI was under the impression that if I cancel my membership before the first week that I would not be charged the I want to make sure that in the future this company does not go in my account and get money off of my card.? Sincerely, [redacted] ***

? Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for resolving this matter promptly and courteouslyI am currently awaiting the specified refund.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The solution they specified is temporary They should no long list my number unless they ask for my permission, otherwise they can be charging they customers for incorrect information, that they do not verify In my opinion that constitutes fraud.Sincerely, [redacted]

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Ms [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the Opt Out procedure is temporary Intelius is constantly updating their database with new public records It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated? As requested, the Intelius Premier Plus Membership was canceled on 8/29/and the pending charge of $was canceled on 8/30/2015.? Additionally, the remaining charge of $was refunded on 8/31/2015.? This will reflect on MrPallansch’s statement in one of the next two billing cycles, depending on the closing date.? Again, all membership charges have been canceled or refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint # [redacted] Consumer:? [redacted] ? We are in receipt of the consumer complaint filed by Ms [redacted] in connection with Intelius’ Premiere Plus Trial Membership ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard full one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offerBelow, I have outlined the process and various places in which Intelius notified Ms [redacted] of the membership offer and details? On February 11, 2018, Ms [redacted] purchased a discounted reverse phone search in the amount of $.95, which included a 7-day trial membership of the Premier Plus membershipMs [redacted] was notified of this offer and trial membership when she selected her report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit, debit or PayPal account would be charged $if she did not cancel her 7-day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsMs [redacted] was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each) ? Intelius’ policy is to use all applicable means to deliver the information services ordered by its customers.? The information provided is gathered from selected public records and other publicly available informationHowever, there are times when instant results for phone numbers cannot be completedWhen this occurs, Intelius offers its Assisted Phone Search, generally an extra apaid service, for freeIn the event, we are still unable to provide any data, we provide a refund to the user for the cost of the reverse look up search ? I have reviewed the report Ms [redacted] requested and it appears that the information provided was incompleteAs such, I have provided her a refund of her initial $report charge and the 7-day trial fee of $for a total refund of $Ms [redacted] should note this refund on her credit card within the next 30-days depending on her financial institution’s billing cycle and internal refund policies ? This information should successfully resolve Ms***’s complaintIf you or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com ?

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated Through this promotion, regardless if a customer keeps the membership active for seven days or an entire month, the first charge is charged on the seventh day If a customer decides to keep the membership active for consecutive months, then the customer is billed the same day each month in accordance with the original enrollment date Since Mr [redacted] did not cancel the Intelius Premier Plus Membership within one month from the original enrollment date, he was billed for a second month.The Intelius Premier Plus Membership was canceled on 1/31/and a refund was issued for $on 2/4/ The refund will appear on Mr [redacted] statement in one of the next two billing cycles, depending on the closing date No future membership charges will occurIf Mr [redacted] has any billing questions in the future, he may contact our Customer Care TOLL FREE at (888) 445- We are open from 5:00am to 6:00pm PST Monday through Friday and Saturday and Sunday from 6:00am to 4:00pm PST We’ll be happy to answer his questions when he calls.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius’s policy is to use all applicable means to deliver the information services to its customers.? The information we provide is gathered from selected public records and other sources.? The data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.? Due to the nature of public records, Intelius cannot warrant the information provided is current, complete, or accurateWe want Ms [redacted] to be fully satisfied with her purchase from Intelius.? Since she was not completely satisfied with the Background Report, we canceled the pending charge of $on 6/28/2016.? This will reflect on her statement in one of the next two billing cycles depending on the closing.? Again, all charges on the account have been canceled.We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience