Intelius.com

? We are in receipt of the consumer complaint filed by Mr [redacted] in connection with Intelius’ Premier Membership ? Intelius provides clear disclosures within the report purchase process of the Premier membership offer.? Below, I have outlined the process and various places in which Intelius notified Mr [redacted] of the membership offer and details? On December 23, 2016, Mr [redacted] purchased a 50% discounted Premier membership in the amount of $Mr [redacted] was notified of this offer when he selected his report and again on the payment information pageAdditionally, he was required to manually select a checkbox on the payment information page before he could complete his report purchase that specifically notified him of the offer and the membership terms, including that his credit or debit card would be charged $each monthMr [redacted] was presented with language in the same checkbox that by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the initial offer page and the purchase page is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ?" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after his report purchase, Mr [redacted] would have received a receipt confirmation email sent to the email address associated with his Intelius accountThis email contained the amount Mr [redacted] paid for his report and the Intelius Premier membership terms and conditions and instructions on how to cancel his membership ? According to our records, Mr [redacted] contacted us February 11, regarding his membershipHowever, the email address he provided, [redacted] @gmail.com, is associated to an account that hasn’t been active since August 6, 2016.? After reviewing, the full correspondence, I was able to locate a secondary account using the ID transaction Mr [redacted] provided in a later correspondence.? This account is located under the email address [redacted] @yahoo.com ? Per the Terms of Service, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided Mr [redacted] with a refund of his last four month’s membership fees in the total amount of $(x $19.95) on March 28, and removed him from the Premier Membership programMr [redacted] should note these refunds on his account within the next days depending on his financial institution’s billing cycle and internal refund policyWe are unable to provide Mr [redacted] with any additional refunds ? This information should successfully resolve Mr***'s complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint Number:? [redacted] Consumer Name: [redacted] ? We are in receipt of the consumer complaint filed by Mr [redacted] in connection with his dissatisfaction with the information received on the Statewide Criminal Search Report he ordered on June 16, ? Intelius is an online public information websiteThe information we provide is gathered from public records and publicly available information via local, state, federal and other agenciesThis data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sourcesHowever, it is important to note that not all states or every county within each state provides digital access to its records and therefore some records may be incomplete ? The report Mr [redacted] purchased included current and former address and relative information and one criminal record for the individual he searchedIntelius does not collect, query, share or otherwise provide social security numbers in our reports or search parameters ? Per the Terms of Service that Mr [redacted] agreed to upon ordering his search, Intelius has a no refund policyHowever, as a matter of customer courtesy, I have provided a free complimentary statewide search report to Mr [redacted] ’s Intelius accountHe can find this search credit when he logs into his Intelius account and clicks on the hamburger icon (the box with three lines in the upper right of the webpage) under the Menu sectionThis free search will expire on August 12, ? This information should successfully resolve Mr [redacted] ’s complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated The Intelius Premier Plus 7-Day Pass was canceled on 3/3/and the charge of $for the 7-Day Pass was never charged There was no additional information available for the Assisted Phone Search Report and the charge of $was refunded on 3/4/ The refund will appear on Mr [redacted] statement in one of the next two billing cycles, depending on the closing date No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint#: [redacted] Consumer: [redacted] ? Thank you for bringing this to our attentionAfter one of our representatives contacted Ms [redacted] regarding these charges, we were able to locate the account that used Ms***’s credit card informationAfter reviewing the charges, we refunded Ms ***’s card in the amount of $Ms [redacted] should see this refund on her account within the next 5-days depending on her financial institution’s billing cycle and internal refund policies ? We take matters of this nature very seriouslyIf Ms [redacted] hasn’t already done so, we highly recommend that she contact her financial institution and local authorities to report these unauthorized charges to her accountIntelius would be happy to provide assistance in the event either agency contacts us in regard to any ongoing investigation ? Thank you for bringing this to our attention and we hope that we have resolved this matter in a prompt and satisfactory manner ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com ?

Intelius’s policy is to use all applicable means to deliver the information service to our customers.? The information we provide is gathered from selected public records and other sources.? Local, state, and federal agencies make updates to public records.? The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes.? This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.We want Mr [redacted] to be fully satisfied with his purchase from Intelius.? Since he was not completely satisfied with the Phone Report, we have processed a refund of $to his account on 8/21/2015.? Additionally, we have also refunded $for the Online Voucher for Phone Report.? This refund ($& $2.48) will appear on his statement in one of the next two billing cycles depending on the closing.? Again, all charges have been refunded.We sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius’s policy is to use all applicable means to deliver the information service to our customers The information we provide is gathered from selected public records and other sources Local, state, and federal agencies make updates to public records The information can come from sources such as: marketing surveys, land deeds, catalog purchases, voter registrations, lawsuit filings, court records, magazine subscriptions, and address changes This data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.We want Mr [redacted] to be fully satisfied with his purchase from Intelius Since he was not completely satisfied with the People Search Plus Report and the Current Phone and Address Check, we have processed a refund of $and $to his account on 11/17/ This refund will appear on his statement in one of the next two billing cycles depending on the closingWe sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated? Using the information Mr [redacted] provided, we were able to locate an account for him which was in his name.? Mr [redacted] was only charged $for the Intelius Premier Plus 7-Day Pass and $for the People Search Report.? The Intelius Premier Plus Membership was canceled on 2/13/and a refund for $was issued on 3/1/2016.? Additionally, we refunded the charge of $for the People Search Report on 3/1/2016.? The refund will appear on Mr [redacted] ’s statement ($& $0.95) in one of the next two billing cycles, depending on the closing date.? Again, all charges have been refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint # [redacted] Consumer Name: [redacted] ? We are in receipt of the complaint filed by Ms [redacted] in connection with her trial membership on the Intelius website ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Ms [redacted] of the membership offer and details? On October 26, 2017, Ms [redacted] purchased a discounted Phone Search Report in the amount of $.95, which included a 7-day trial membership of the Premier Plus membershipMs [redacted] was notified of this offer and trial membership when she selected her report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit or debit card would be charged $(plus applicable taxes) if she did not cancel her 7-day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsMs [redacted] was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the standard purchase page is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ?" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after her report purchase, Ms [redacted] would have received a receipt confirmation email sent to the email address associated with her Intelius accountThis email contained the amount Ms [redacted] paid for her report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel her trial membership ? According to our records, Ms [redacted] did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about her membership prior to the expiration of her trial membershipAs a result, her PayPal account was charged $on November 3, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase? Per the Terms of Service, Intelius has a no refund policy, however as a matter of customer courtesy, I have provided Ms [redacted] with a refund in the amount of $and removed her from the Intelius Premier Plus membership program on November 6, Ms [redacted] should note this refund in her PayPal account within the next to days, depending on PayPal’s internal refund policies ? This information should successfully resolve Ms [redacted] ’ complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @Intelius.com? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

thank you it is impossible to cancel on your website Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint# [redacted] Consumer name: [redacted] We are in receipt of the consumer complaint filed by Mr [redacted] in connection with Intelius’ pricing structure Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website Each offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membership If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days If the user does not cancel within the initial seven days, their credit card will be charged a monthly fee of $for a Premier Plus membership Per the Terms Service Mr [redacted] agreed to upon the completion of his report purchase, Intelius has a no refund policy However, as a matter of customer courtesy, I have provided a refund for the last membership fees for a total of $and confirmed Mr [redacted] removal from the Premier Plus membership program Mr [redacted] should note this refund on his credit card within the next to days, depending on his financial institution’s refund policies This should resolve Mr [redacted] ’ complaint If you have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] www.intelius.com / [redacted] Style Definitions */

Complaint # [redacted] Consumer Name: [redacted] ? We are in receipt of the complaint filed by Ms [redacted] regarding her claim that Intelius enrolled her into a paid membership program and charged her membership fees without her permission ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Ms [redacted] of the membership offer and details? On December 4, 2017, Ms [redacted] purchased a discounted People Search Report in the amount of $(and an areport for current phone and address information for an additional $1.95), which included a 7-day trial membership of the Premier Plus membershipMs [redacted] was notified of this offer and trial membership when she selected her report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit or debit card would be charged $(plus applicable taxes) if she did not cancel her 7-day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsMs [redacted] was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each)A copy of the standard purchase process with the areas in which Ms [redacted] was notified of this trial offer is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ?" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after her report purchase, Ms [redacted] would have received a receipt confirmation email sent to the email address associated with her Intelius accountThis email contained the amount Ms [redacted] paid for her report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel her trial membership ? According to our records, Ms [redacted] has cancelled her trial membership and removed herself from the monthly Intelius Premier Membership subscriptionAs such, her credit card will only be charged the $for her People Search Report and the $trial offer price per the terms she agreed to when she made her initial purchase ? This information should successfully resolve Ms [redacted] 's complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individualsWe would be more than happy to remove Ms [redacted] information, but we are unable to locate any information for her on our website In order to locate Ms [redacted] information, we ask that she provide the URL where it appears on our website Once we have located her information, we will be able to remove it.We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Ms [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the Opt Out procedure is temporary.? Intelius is constantly updating their database with new public records.? It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request.? While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request? We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint # [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms [redacted] Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agencies.? For additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy ? Per Ms [redacted] ’s request, we have removed her information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporary.? Intelius is constantly updating its database with new public records.? It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out request.? While we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.? ? Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals ? This information should successfully resolve Ms [redacted] ’s complaint.? Should your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

? Complaint: [redacted] I am rejecting this response because: MY ISSUE WAS NOT THAT I DIDN'T UNDERSTAND THE CONTRACTMY ISSUE WAS THAT I EFFECTIVELY CANCELLED MY SUBSCRIPTION TO THE PRODUCT AND THEN ONE MONTH LATER WAS BILLED AGAIN ON MY CREDIT CARDSO THEIR RESPONSE TO THIS PARTICULAR CLAIM, WAS NOT SUFFICIENT, BUT I did see that my credit card account was creditedSo I will accept THAT response along with them cancelling the subscription effective immediatelyNot sure why they are not noting here that they finally cancelled my subscription and refunded my credit cardboth things that they did 5/4/16.Sincerely, [redacted]

Complaint# [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms [redacted] in connection with Intelius’ Premiere Plus Membership ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website Each offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $going forward ? The terms and conditions of the Intelius Premier Plus promotional offer, including the billing details, are presented multiple times during the purchase processOnce a user selects a specific price point, the billing details are shown in the order summary, which is viewable on each page of the checkout processOn the final page of the checkout process, the billing details of the promotional offer are presented again and the user must affirmatively check a box next to these details in order to complete the purchaseIf the billing details are not accepted, the promotional offer is removed and the cost of the report will return to its full standard priceAdditionally, after a purchase is completed with the promotional offer, the customer will receive a pand a welcome email for Intelius Premier Plus, which reiterates the billing details? ? Per the Terms Service Ms [redacted] agreed to during her report purchase, Intelius has a no refund policyHowever, as a matter of customer courtesy, a customer care agent provided Ms [redacted] with a refund of $on January 6, and removed Ms [redacted] from the Premier Plus membership program per her requestI provided Ms [redacted] with additional refund of two monthly membership fees in the amount of $39.90as an additional courtesy, however, we are unable to provide Ms [redacted] with any additional refunds ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Mr [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the Opt Out procedure is temporary Intelius is constantly updating their database with new public records It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated? The Intelius Premier Plus 7-Day Pass was canceled on 2/5/2016.? The pending charge of $was canceled on 2/15/2016.? Additionally, we want Ms [redacted] to be fully satisfied with her purchase from Intelius.? Since she was not completely satisfied with the Assisted Phone Search Report, we have processed a refund of $to her account on 2/15/2016.? This will reflect on Ms [redacted] ’s statement in one of the next two billing cycles, depending on the closing date.? Again, all charges have been canceled or refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint Number: [redacted] Consumer Name: [redacted] ? We are in receipt of the consumer complaint filed by Mr [redacted] in connection with his dissatisfaction with a Background Report he ordered on March 22, on the Intelius website ? Intelius is an online public information website The information we provide is gathered from public records and publicly available information via local, state, federal and other agenciesThis data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sourcesHowever, it is important to note that not all states or every county within each state provides digital access to its records and therefore some records may be incomplete ? The report that Mr [redacted] purchased included his search subject’s contact, information, including address, email and phone records, family members, employment and educational historyIn addition, a Background report will provide criminal, civil and marital history, if the information is available from the state in which the individual resides or if the individual has this information to report ? The Terms of Service which Mr [redacted] agreed to when he purchased his report specifically states that all report purchases are non-refundable and that users “should not assume that the data available through these Services include a complete or accurate history of any person's criminal or civil background or other informationThe data contained in the databases used by the Services have been compiled from publicly available information (such as from court records, phone directories, social networks, business websites, and other public sources) and other proprietary sources for the specific purposes of locating individuals and/or providing general background information about individualsWE HAVE NOT VERIFIED THE DATA OR INFORMATION AVAILABLE THROUGH THE SERVICES AND DO NOT WARRANT ITS ACCURACY, LEGITIMACY, TIMELINESS, LEGALITY OR COMPLETENESSANY DATA OR INFORMATION PURCHASED FROM US VIA THE SERVICES IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR IMPLIED WARRANTIES OF MERCHANTABILITY OR NON-INFRINGEMENT.” ? Per Mr***’s request, I have cancelled his Intelius account ? This information should successfully resolve Mr***’s complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com ?

Complaint # [redacted] Consumer: [redacted] ? We are in receipt of the complaint by Ms [redacted] ? One of our customer service representatives contacted Ms [redacted] using the phone number listed in the complaintIt appears that the account and credit card referenced in Ms [redacted] ’s complaint is not registered to her but a family memberPer our Privacy Policy, we can only speak to the account holder listed on the user record ? The customer service representative provided Ms [redacted] with his direct line so that the account holder could call and speak to the representative regarding the account ? Until the account holder returns the call, we are unable to provide any additional assistance to Ms [redacted] and consider this complaint resolvedIn the meantime, should your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com