Intelius.com

? Complaint: [redacted] I am rejecting this response because your info is far worse than other sitesNothing else in my Google results is anywhere near as violatingYou provide my street address for all to see (poorly censored and still obvious), and I cannot unlist myself without sending you a BIRTH CERTIFICATEYou'll excuse me if I do not trust you with that info since you are a huge scamNow you even admit unlisting me is not permanentI have every intention of reporting you to the FTC or whatever federal branch needs to be notified as soon as I have the time.Sincerely, [redacted]

We are in receipt of the consumer complaint filed by Mr [redacted] Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy Per Mr [redacted] ’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request Mr [redacted] may temporarily still see his name listed within search engine resultsIf this occurs, it means that while Mr [redacted] ’s information was still in our systems, search engines crawled and indexed the public results pages of the Intelius websiteThe search engine will need to re-index these webpages and update the information they have cachedSearch engines frequently update this information, however, when and how often these pages are re-indexed is beyond our control and is based on each search engine’s internal policies and algorithms Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals This information should successfully resolve Mr [redacted] ’s complaint Should your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint# [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Mr [redacted] in connection with Intelius’ Premier Plus Membership ? Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membershipIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel, the member is enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward ? Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offer.? Below, I have outlined the process and various places in which Intelius notified Mr [redacted] of the membership offer and details? On November 25, 2017, Mr [redacted] purchased a discounted People Search Report in the amount of $(plus applicable taxes), which included a 7-day trial membership of the Premier Plus membershipMr [redacted] was notified of this offer and trial membership when he selected his report type and again on the payment information pageAdditionally, he was required to manually select a checkbox on the payment information page before he could complete his report purchase that specifically notified him of the offer and the membership terms, including that his credit or debit card would be charged $(plus applicable taxes) if he did not cancel his day trial membership, a phone number to cancel his membership, that his membership benefits would continue through the last month for which he paid and that there are no refunds or partial month creditsMr [redacted] was presented with language in the same checkbox that by clicking the button to purchase, he agreed to the Terms of Service and Privacy Policy with hyperlinks to eachA representative copy of this purchase page is attached for your review ? The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: ? “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: ? ·? ? ? ? ? ? ? ? Intelius.com ?" cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445-? Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” ? Shortly after his report purchase, Mr [redacted] would have received a receipt confirmation email sent to the email address associated with his Intelius accountThis email contained the amount Mr [redacted] paid for his report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel his trial membership ? According to our records, Mr [redacted] did not opt out of the Intelius Premier Plus membership or contact the Intelius Customer Care team about his membership prior to the expiration of his trial membershipAs a result, his credit or debit card was charged $on December 3, in accordance with the disclosures and the Terms of Service that he agreed to during his initial purchase? Per the Terms of Service, Intelius has a no refund policy, however as a courtesy, an Intelius customer care representative who spoke to Mr [redacted] via telephone on December 7, granted Mr [redacted] a refund of his membership fee in the amount of $and removed him from the membership programMr [redacted] should note this refund on his account within the next to days, depending on his financial institution’s billing cycle and internal refund policy ? This information should successfully resolve Mr [redacted] 's complaintShould your office or Mr [redacted] have any questions or need additional information, please feel free to contact me at [email protected]? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Intelius is not currently offering gift cards for purchase, however, we would be happy to add search credits which match the value of his gift cards to his account.? We ask that Mr [redacted] respond with the type of report he would like to receive.? Once we receive his response, we will add the search creditAdditionally, with the information which has been provided to us, we were able to locate an account for Mr [redacted] .? We have confirmed that no purchases have been placed on his account.We appreciate your cooperation in resolving this issue and apologize for any inconvenience

? RE: ID [redacted] -Intelius has been resolvedIntelius credited al the money back into my checking account Thank you for your help on this matter ? Sincerely, ? [redacted]

Intelius’s policy is to use all applicable means to deliver its information services to its customers The information we provide is gathered from selected sources of public records and publicly available information The data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources Due to the nature of public records, Intelius cannot warrant the information provided is current, complete, or accurateWe want Ms [redacted] to be fully satisfied with her purchase from Intelius Since she was not completely satisfied with the Nationwide Criminal Check, we canceled the charge of $on 11/18/ This will reflect on her statement in one of the next two billing cycles depending on the closingWe sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing The billing details are reiterated on each page during the purchase process By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated As requested, the Intelius Premier Plus Membership was canceled on 12/27/ As stated within the Terms and Conditions which Ms [redacted] agreed to during her report purchase, Intelius has a no refund policy However, as a matter of courtesy I have refunded the last four charges of $for the Intelius Premier Plus Membership The refund will appear on Ms***’s statement ($29.95x4) in one of the next two billing cycles, depending on the closing date No future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint: [redacted] I am rejecting this response because: I emailed the company back yesterdayi have given the credit card information to several managers that I talked toI emailed the last four numbers of my husbands credit card I CANNOT give a zip code because whoever set up this account did not use my zip code!? Sincerely,I have yet to hear from the company.? [redacted]

Complaint No.: [redacted] Consumer Name: [redacted] ? We are in receipt of the consumer complaint filed by Ms [redacted] in connection with Intelius’ pricing structure ? Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? Each offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membership.? If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first daysAccording to our records, Ms [redacted] did not remove herself from the membership program and her credit card was charged $on October 28, ? Per the Terms Service Ms [redacted] agreed to upon the completion of her report purchase, Intelius has a no refund policy.? However, as a matter of customer courtesy an Intelius customer care agent removed Ms [redacted] from the Premier Plus membership program and provided her a refund of $on October 30, 2016.? Ms [redacted] should note this refund on her credit card within the next to days, depending on her financial institution’s refund policies ? This should resolve Ms***’s complaint.? If you have any questions or need additional information, please feel free to contact me at [email protected].? ? Sincerely, ? Tara M [redacted] www.intelius.com

Previously purchased reports on Intelius can be viewed by selecting “My Reports”, which is viewable in the upper right corner of the website after signing into an account After purchasing a report, it will be available for daysSince Mr [redacted] was not able to view his People Search Report, we have canceled charges in the total amount of $on 1/28/ This will reflect on his statement ($& $1.97) in one of the next two billing cycles depending on the closing Again, all charges on the account have been canceled.Additionally, if Mr [redacted] would like assistance with purchasing and/or viewing a report, we urge him to contact our Customer Care TOLL FREE at (888) 445- We are open from 5:00am to 6:00pm PST Monday through Friday and Saturday and Sunday from 6:00am to 4:00pm PSTWe sincerely appreciate your cooperation in resolving this matter and apologize for any inconvenience

Intelius’s policy is to use all applicable means to deliver the information services to its customers.? The information we provide is gathered from selected public records and other sources.? The data is compiled into a comprehensive public record search that Intelius maintains with active updates from its sources.? Due to the nature of public records, Intelius cannot warrant the information provided is current, complete, or accurate.? Since Ms [redacted] was not completely satisfied with the People Search Report, we processed a refund of $back to her account on 7/11/2016.Additionally, Intelius customers are presented with a two tier pricing structure when purchasing reports on the Intelius website.? They have the option of paying the full price, or a discounted promotional price which includes a 7-Day Pass of the Intelius Premier Plus Membership.? When a customer selects the promotional price, they are presented the benefits of the membership and the terms and conditions of the offer, including billing.? By choosing to proceed with the purchase at the promotional price, the customer agrees to the terms and conditions of the promotional offer.In this case, the promotional offer was accepted and the Intelius Premier Plus 7-Day Pass was activated? As requested, the Intelius Premier Plus Membership was canceled on 7/13/and a refund was issued for the total amount of $59.90.? An additional refund of $was issued for the Current Phone and Address Check aon 7/15/2016.? The additional refund will appear on Ms [redacted] ’s statement in one of the next two billing cycles, depending on the closing date.? Again, all charges have been refunded and no future membership charges will occur.We appreciate your cooperation in resolving this matter and apologize for any inconvenience

Complaint # [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms [redacted] Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at http://www.peopleconnect.us/privacy? Per Ms [redacted] ’s request, we have removed his information from the Intelius database, as well as our affiliated websitesHowever, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsAt some point in the future, an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request or the member can utilize the automated online opt out process and select the records they would like to remove at https://www.intelius.com/optout ? This information should successfully resolve Ms [redacted] ’s complaint.? Should your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Hello! ? I have resolved the problem with Intelius and I have already been reimbursed by my bank.? ? Thank you for all of your help? You really solve problems fast! ? Regards, ? [redacted]

Complaint# [redacted] Consumer name: [redacted] We are in receipt of the consumer complaint filed by Mr [redacted] in connection with Intelius’ pricing structure Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius website Each offer includes a discounted report price plus a one-week trial of the Intelius Premier Plus membership If the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the trial membershipIf the user does not cancel within the initial seven days, their credit card will be charged a monthly fee of $for a Premier Plus membership Per the Terms Service, which Mr [redacted] agreed to upon the completion of his report purchase on February 15, 2017, Intelius has a no refund policyHowever, as a matter of customer courtesy, an Intelius customer care representative removed Mr [redacted] from the Premier Plus membership on February 15, and suspended the $trial membership fee once Mr [redacted] contacted them via phone to request his removal from the membership programCurrently, Mr [redacted] is not enrolled in any membership programs nor are any impending membership fees associated with his Intelius account This should resolve Mr***’s complaint If you have any questions or need additional information, please feel free to contact me at [email protected] Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Managing personal information through the Lookup Anyone opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites, and other online companies provide different levels of information about individualsWe have removed the requested information from the Lookup Anyone database, as well as affiliated sites.We recommend Ms [redacted] review our privacy policy located on the Lookup Anyone website at https://www.lookupanyone.com/privacy.phpAdditionally, it is important to remember that the Opt Out procedure is temporary Lookup Anyone is constantly updating their database with new public records It is possible that an individual may need to resubmit an Opt Out request for any new records that may have been added to our database since their last Opt Out request While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience

Complaint# [redacted] Consumer name: [redacted] We are in receipt of the complaint filed by Ms [redacted] regarding her claim that Intelius enrolled her into a paid membership program and charged her membership fees without her permission Intelius customers are presented with a two-tier pricing structure when purchasing reports on the Intelius websiteEach offer includes the standard one-time purchase price and a second discounted report price plus a one-week trial of the Intelius Premier Plus membership with one background report search voucherIf the user elects to continue with their selected report type but does not wish to continue the Premier Plus membership and has not yet used their background check voucher, they are instructed to cancel the Premier Plus membership within the first days and they will only be charged $for the Premier Plus trial membershipHowever, if the user does not cancel within the stated time frame or if the user uses the background report voucher within the initial days, they are enrolled in the Premier Plus membership and their credit card will be charged a monthly fee of $(plus applicable taxes) going forward Intelius provides clear disclosures within the report purchase process of the Premier Plus membership offerBelow, I have outlined the process and various places in which Intelius notified Ms [redacted] of the membership offer and details On February 20, 2017, Ms [redacted] purchased a discounted membership in the amount of $.95, which included a 7-day trial membership of the Premier Plus membershipMs [redacted] was notified of this offer and trial membership when she selected her report type and again on the payment information pageAdditionally, she was required to manually select a checkbox on the payment information page before she could complete her report purchase that specifically notified her of the offer and the membership terms, including that her credit or debit card would be charged $(plus applicable taxes) if she did not cancel her day trial membership, a phone number to cancel her membership, that her membership benefits would continue through the last month for which she paid and that there are no refunds or partial month creditsMs [redacted] was presented with language in the same checkbox that by clicking the button to purchase, she agreed to the Terms of Service and Privacy Policy (with hyperlinks to each) The “Automatic Renewal Program” section located under the “Paid Services” portion of the Terms of Service states: “Upon your acceptance of an offer for the purchase of any subscription-based Paid Services, you will be enrolled in our automatic renewal program to help ensure that there is no interruption in your access to such Paid ServicesUnder this program, you authorize us to automatically renew your subscription at the end of the term of the subscription you purchased, and each subsequent term, for the same term length of the subscription you initially purchased (unless otherwise stated in the offer you accepted)Unless you change your renewal status as described below, at the time of each such renewal you authorize us to charge your designated Payment Method at the then-current, non-promotional price (unless otherwise stated in the offer you accepted) for the renewal of your subscriptionIf you no longer want to be enrolled in our automatic renewal program, you can change your renewal status at any time by completing the following steps: Intelius.com – cancelling your membership on the My Account portion of the Intelius.com Website or by calling (888) 445- Please note that completing these steps will only stop future automatic renewals of your subscription and will not impact any automatic renewals that occurred prior to the date that you completed these steps.” Shortly after her report purchase, Ms [redacted] would have received a receipt confirmation email sent to the email address associated with her Intelius accountThis email contained the amount Ms [redacted] paid for her report and the Intelius Premier Plus membership terms and conditions and instructions on how to cancel her trial membership According to our records, in addition to her initial search, Ms [redacted] also utilized the background report voucher, which automatically enrolled her in the Premier Plus membership programAs a result, her credit or debit card was charged $on February 20, in accordance with the disclosures and the Terms of Service that she agreed to during her initial purchase Per the Terms of Service, Intelius has a no refund policy, however as a matter of customer courtesy, an Intelius customer care representative provided Ms [redacted] with a refund on February 25, in the amount of $Ms [redacted] should note this refund on her account within the next to days, depending on her financial institution’s billing cycle and internal refund policies This information should successfully resolve Ms [redacted] 's complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [redacted] @Intelius.com Sincerely, Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint# [redacted] Consumer: [redacted] ? We are in receipt of the additional correspondence from Ms [redacted] ? As stated in our earlier response, we did not find any evidence of fraud in our internal investigationThe refunds that were provided to Mr [redacted] ’s card were a courtesy which we were not obligated to provide and no additional refunds will be issued? Intelius is willing to provide assistance in the event a law enforcement agency contacts us in regards to an ongoing investigationHowever, until such time, Intelius now considers this matter closed ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

Complaint: [redacted] I am rejecting this response because:? This is the response from the customer service, which I totally disagree.? Sincerely, [redacted] ***

Complaint # [redacted] Consumer: [redacted] ? We are in receipt of the consumer complaint filed by Ms [redacted] Intelius is an online public information website which collects and compiles public records and publicly available information via local, state, federal and other agenciesFor additional information regarding how we collect and share an individual’s information we recommend viewing our Privacy Policy located at https://www.intelius.com/privacy ? Intelius has a self-service opt-out procedure in which users: ? 1.? ? ? ? ? Enter their information in a form to search for their name 2.? ? ? ? ? Select their listing from the list of results 3.? ? ? ? ? Enter a valid email address 4.? ? ? ? ? Check their email and click on the link Intelius sends them ? Intelius will then provide them a reference number and will send them a confirmation email when the removal has been completedValid requests are typically completed within hours ? Ms [redacted] ’s submitted her initial automated request on January 26, 2018, her information was removed from the Intelius database, as well as our affiliated websites no later than January 29, ? Ms [redacted] may still see her name appearing within Google search results pages for a period of timeIf this occurs, it means that while Ms [redacted] ’s information was still in our systems, Google indexed the public results pages of the Intelius websiteIn order for this specific search string to be removed, Google will need to re-index these webpages and update the information they have cachedWhen and how often these pages are re-indexed is beyond our control and is based on Google’s internal policies and algorithmsHowever, Ms [redacted] should note, that none of her information appears in any of the Intelius search resultsI have attached a screen shot from a Google search query to an Intelius page that indicates that we do not have any information on ***? [redacted] in our databases ? Additionally, it is important to remember that the procedure to opt out is temporaryIntelius is constantly updating its database with new public recordsIt is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to its database since their last opt out requestWhile we are unable to anticipate how, when, or even if information will reappear on our sites, we will be more than happy to remove an individual’s information upon request.? ? Additionally, managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individuals ? This information should successfully resolve Ms [redacted] ’s complaintShould your office or Ms [redacted] have any questions or need additional information, please feel free to contact me at [email protected] ? Sincerely, ? Tara M [redacted] SrIP & Marketing Compliance Manager www.intelius.com

In the event that an online opt out request cannot be submitted, Intelius offers other methods to submit the removal request All of the methods Intelius accepts for removing information can be found at http://www.intelius.com/privacy.php under the “How to Remove your Information from the Intelius Public Records Databases” section of the Privacy Policy.Managing personal information through the Intelius opt-out service is just one step in eliminating its availabilityThere are many other sites that may provide similar information found on our sitePublic records sites, search engines, social networking sites and other online companies provide different levels of information about individualsWe have removed the requested information from the Intelius database, as well as affiliated sites.We recommend Mr [redacted] review our privacy policy located on the Intelius website at https://www.intelius.com/privacy.php.Additionally, it is important to remember that the procedure to opt out is temporary Intelius is constantly updating their database with new public records It is possible that an individual may need to resubmit a request to opt out for any new records that may have been added to our database since their last opt out request While we are unable to anticipate how, when, or if information will reappear on our site, we will be more than happy to remove an individual’s information upon request We appreciate your cooperation in resolving this issue and apologize for any inconvenience