Inter-Tec

This customer contacted our Support team about a compromised Social Club account. Since the time of this complaint the issue was resolvedThe report should be closed in favor of the CompanyThis is out final comment

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedIt was originally pursued through their support channels with my problem merely dismissedIt was only after approaching the Revdex.com that I received assistance.
Sincerely,
*** ***

The customer is asking the Company to perform a special service which it clearly discloses to consumers is not available on its advertising and packagingThis complaint is not an appropriate one for the Revdex.com and we request that the complaint be closed and resolved in favor of the Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Rockstar Games has now permanently banned me from GTA Online without a legitimate reason, and with no hope of appeal:***Fortunately I was banned while live streaming to *** to provide proof that I am being banned without legitimate reasonUnfortunately my ISP decided to do maintenance in the middle of the stream, and so I was disconnected from Twitch twice while streamingThe interruptions were short, but they did split the video into parts.In these videos I use a tool called "MultiHasher" to get SHA-hashes of all of the files in the Grand Theft Auto V folder to verify that they have not been tampered with, I used Process Explorer to show all running processes on the system so that it could be verified that no known cheat programs were running, I saved all of the data in files that are linked to in the video descriptions, and live on the stream I uploaded those files to VirusTotal to show the MD5, SHA-1, SHA-256, etchashes of the files to provide proof that I did not tamper with themThose videos can be found at the following links:***
***
***Theoretically those same videos will be live on YouTube at the following links, once they are done being exported from Twitch:***
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***The YouTube channel is as follows, in case the videos don't go online as expected and need to be exported again:***I do not accept Rockstar Games' claim that I am cheating, as I have never used any mods or cheats in GTA OnlineI maintain that they are banning me for having purchased a Megaladon Shark Cash Card from Steam, and they are simply refusing to review my case or admit that there is a flaw in their systemI will not be satisfied until I get a refund for all of the money that I have paid for GTA Online, for myself and for my friends (as shown in the last few minutes of the third video).
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In the emails I quite clearly stated what I wanted to do
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The Revdex.com contacted me to let me know the complaint has been received and forwarded to the businessI would also like to add that the account I have with them in the video game in online mode, my character is now missing $12,000,in game money that I have paid forSo not only did they lock my account but they also stole moneyI don't believe this is how paying customers should be treatedI also noticed how they took their time to unlock my account as they just waited for the day ban to run out and then notified me on the ticket I submitted (REQUEST #***) saying it has been lifted after a day banThey also have not told me how this has happened other than its an automatic trackerSo basically it has a potential of creating a back door to my computer which is unacceptable for security reasons
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Our Support team is working with the customer to help optimize performanceWe are also currently looking into a small number of reports about minor performance issues and future updates should help resolve any residual problemsThe game is not unplayable as the customer claims and the complaint
should be resolved in favor of the Company

We reviewed the customer's account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and end user licenseThe customer was temporarily suspended, but has been warned that a permanent ban from online play may result if these actions
are repeatedThe customer's suspension will expireThis complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

This is a Support issue and should be handled through Support channelsWe have reached out to this customer for more information, and the customer should work with Support on this issueThis complaint should be closed and resolved in favor of the Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I later found it was not the softwareIt was a huge knick in the disc that caused it to keep spinningI thought it was dowloading and it got over heated and friedAnd software can fry your systemPeople hack people's computers and attach viruses that cause hardware failure and that is software so shut the fk up if you don't know what you are talking aboutYour disc had a psychical issueYou can replace my Xbox or face a lawsuit for more than the Xbox is worth
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We reviewed the customer’s account previously and confirmed that his account was appropriately disciplined for cheatingWe do not provide exact details as it would make it easier for cheaters to abuse our system. The customer’s ban has expired and this “complaint” is essentially a request for informationWe will not provide further information and this complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

The ability to transfer a character across platforms is a one-time optionWe cannot accommodate this customer's request and have not done so for other customers as claimedThis complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

The customer is complaining that he has to be online to play the first person Story Mode, but that is not actually a requirement of the gameHe is experiencing a technical problem that can and should be addressed through our Customer Support systemWe have reached out to the customer through our
Support system to gather information about the customer's account so that we can look into this issueThis issue can be handled through our Support system if the customer responds to the ticket we openedThis complaint should be resolved and closed in favor of the Company

The customer has not responded to our Support team’s trouble shooting suggestionsWe reached out again on 10/** but the customer has not respondedThis complaint should be closed and resolved in favor of the CompanyThis is our last comment on this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This company seems to be taking this as a jokeThey are very aware of the problems with their gameYes the multiplayer is assessable but all sessions are infectedThe multiplayer sessions are not up and running without problemsAll sessions are lagging, unable to see most or none of the other playersThe sessions are full of problems! I got on the game prior to responding and no it is not working as it is suppose too
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This issue was handled via our Support system The customer was provided troubleshooting steps but never replied to the Support ticket This case should be resolved and closed in favor of the Company

When we reached out to the customer, we asked for the specific error message that they were receivingThe customer stated that they did not remember the error message and that they are playing a different gameWithout precise information about what is happening, we are not able to provide troubleshootingThis complaint should be closed and resolved in favor of the CompanyThis is our final comment on this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that Imy complaint has NOT been resolved because:
I was GIVEN this money by Modders/Hackers, and they refuse to accept they're wrongIf any modding was done it was in *** ***.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***