Interface Network

This is in response to the complaint submitted by [redacted].As mentioned earlier, process of the refund check (#[redacted]) was expedited. Every single issue was addressed in the previous complaint, as well as the fact that we had, unfortunately, encountered significant...

clerical errors during recent employee turnover in our accounting department and were working in good faith to rectify them expeditiously. We apologize if the delay caused [redacted] any inconvenience but the refund check will be received by him shortly. A specific date is not provided simply because we do not have control of the mail and how long it would take for mail to arrive.Our Client Services Department is experienced in assisting clients with any and every concern they may have and is available seven days a week.Respectfully submitted, Annette G[redacted]Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
As of this morning 7/21/2014, the company has still not mailed my refund check.  I called and spoke with client services who said they would email the managers to expedite the refund, which is the same line I've been fed for over a month.  Last time I called I was told the check would be sent within 7 business days which has long passed.  Today I'm told that they have no idea when it we would be sent and she has no clue why I was told 7 days last time.  This is unacceptable, the company is not abiding by the contract that they wrote themselves. I want a check issued IMMEDIATELY.  This refund is overdue by over a month now and it seems they are making no effort to remedy the situation.   All they do is present another excuse as to why they are in breach of contract.  I want a check issued, mailed, and a tracking number sent to me immediately.  
Regards,
[redacted]

This is in response to the complaint submitted by **. [redacted].
**. [redacted] did attend a free evaluation meeting with one of our Development Directors on November 30, 2013 at our
[redacted] location. During the meeting, **. [redacted] was presented with the option to...

purchase a photo-shoot package for her daughter.  The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 1 outfit, 48 image photo-shoot for her daughter at a promotional value of $595. The photo-shoot was scheduled to be completed on December 13, 2013.
**. [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused her.
Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishes. We are available to answer any questions that she may have regarding InterFACE or the services we provide.
We are sorry that **. [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.
Respectfully submitted,

This is in response to the reply submitted by **. [redacted]. As mentioned earlier, process of the refund check (#[redacted]) was expedited.  We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. We apologize if the delay caused him any inconvenience but the refund check will be mailed out. Our Client Services Department is also available seven days a week to answer any questions he may have. Respectfully submitted, [redacted]Client Services

[redacted] did attend a free evaluation meeting with one of our Development Directors on April 19, 2014 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her children. The packages discussed with clients contain the...

use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 3 outfit, 48 image photo-shoot package and a 4 outfit, 96 image photoshoot package for her children at a promotional value of $1,700 total. The photo-shoot was scheduled to be completed April 27, 2014.[redacted] decided to cancel and sent in a certified fetter within the aflotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted] & [redacted]) for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused her. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry [redacted] decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Annette G Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: the  InterFace customer service representative said that the company would expedite the processing of the check the first time I spoke with the representative.  The last time I spoke with them, which was documented in my complaint, they said that the check was being expedited, which was at least a month ago.  I asked for a specific timeline as to when I could expect to recieve a check, but the customer service representative would not provide a timeline.  Since InterFace is giving you the same standard response they gave me, now at least a month ago, I am rejecting their response because I don't believe they are being truthful. 
Regards,
[redacted]

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on January 11, 2014 atour [redacted] location. During the meeting, [redacted] was presented with the option to purchase a  photo-shoot package for her daughter. The packages discussed with...

clients contain the use of a professional  photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 3 outfit, 96 image photo-shoot packages for her daughter for $1,495. The photo-shoot was scheduled to be completed January 18, 2014. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family.  We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with usabout any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with ourservices at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future. Respectfully submitted,

This is in response to the complaint submitted by Ms. Rhonda Frazier.As mentioned earlier, process of the refund checks was expedited. Every single issue was addressed in the previous complaint, as well as the fact that we had, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and were working in good faith to rectify them expeditiously. We apologize if the delay caused [redacted] any inconvenience but the refund check will be mailed out shortly. A specific date is not provided simply because we do not have control of the mail and how long it would take for mail to arrive.After receiving [redacted]’s complaint and concern, we have started an extensive investigation against the alleged employee who contacted [redacted] with the utterly false information. What was told to [redacted] is absolutely false. We are hoping to find who contacted [redacted], so we can take appropriate steps regarding that current and/or ex-employee. Once the check is ready to be mailed out, she will be contacted by our Client Services Department. Our Client Services Department is experienced in assisting clients with any and every concern they may have and is available seven days a week.Respectfully submitted, Annette G[redacted]Client Services

This is in response to the complaint submitted by [redacted].[redacted]’s refund for the amount she paid was not denied, and neither are we refusing to refund the amount owed. Every single issue was addressed in the previousresponses and the reason for the delayed was explained. This response comes directly for the VP of Client Services’ office, so for [redacted] to claim shewas not approached by a manager to assist her in this matter is without merit. We believe we have addressed all of [redacted]’s concerns. [redacted] will receive her refund shortly. Respectfully submitted, Annette G[redacted]Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
 It has been a week since the response was sent by InterFace and my "expedited" check still has not been received.  The company's accounting department is open M-F 9 AM to 4PM however when I phone, none of the Customer Service agents will allow me to be transferred to them or to a manager to follow up on the issuance of my refund - now 4 months overdue!
Additionally this seems to be an on-going issue with this company as the response looked like a form letter...with another client's name used that was not changed by the issuing agent.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: first of all, although the reason for me not getting my refund back within the original 30 days is due to your accounting department's turnover issues it is still unaccesptable and highly unprofessional to even think let alone understand why it should take over 4 months for this issue to still be left unresolved.
  My response will remain the same, in a rejection stance, until I get my refund back.  I will only accept once I get my refund back.Regards,[redacted]

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on December 28, 2013 at our [redacted] location.  During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her daughter.  The packages discussed...

with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time.  The packages discussed are always optional.  **. [redacted] decided to
purchase a 1 outfit, 48 image photo-shoot package at a promotional value of $595.  The photo-shoot was scheduled to
be completed January 4, 2014.
The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period.  100% of our clients who do correctly follow the refund policy will receive a full refund as promised.  We have expedited a refund check (#[redacted]) for the
full amount to be sent to **. [redacted].  We apologize for any inconvenience the delay may have caused the [redacted] family.
Our Client Services Department is open seven days a week for our clients’ convenience and **. [redacted] can speak
with us about any further concerns at any point that she wishes. We are available to answer any questions that he may have regarding InterFACE or the services we provide. We are sorry that the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.
Respectfully submitted,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on January 27, 2014 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for his son. The packages discussed with clients...

contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot packages for his son at a promotional value of $595. The photo-shoot was scheduled to be completed February 1, 2014.The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Joseph A[redacted] Client Services

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on May 18, 2014 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients...

contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 4 outfit, 96 image photo-shoot packages for her daughter at a promotional value of $1,300. The photo-shoot was scheduled to be completed May 23, 2014.The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited the process of her refund check for the full amount to be sent. We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.
Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Annette G[redacted] Client Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

**. [redacted] did attend a free evaluation meeting with one of our Development Directors on November 20, 2013 at our [redacted]
location.  During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for himself.  The packages discussed with clients...

contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time.  The packages discussed are always optional.  **. [redacted] decided to purchase a 4 outfit, 96 image photo-shoot for himself for a
promotional rate of $1,645.  The photo-shoot was scheduled to be completed December 8, 2013.
**. [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period.  100% of our clients who do correctly follow the refund policy will receive a full refund as promised.  We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted].  We apologize for any inconvenience the delay may have caused him.
Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish.  We are available to answer any questions that they may have regarding InterFACE or the
services we provide.  We are sorry that **. [redacted] decided not to move forward with our services at this time, but strongly urge him to reach out to us if he decides to reconsider his cancellation in the future.
Respectfully submitted,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I have not received my refund from Interface till date, the agreement I had with Interface states that Interface will refund me within 30 days of receiving my cancellation request. It is over 150 days now since they received my cancellation request.
The response I got through Revdex.com is the exact response I get when I call their customer care, they have not kept to their words.
The only thing I can accept from Interface is the refund of my $500.
Regards,
[redacted]

The [redacted]
family did attend a free evaluation meeting with one of our Development
Directors on January 9, 2014 at our [redacted] location. During the meeting,
[redacted]....

[redacted] was presented with the option to purchase a photo-shoot package
for her son. The packages discussed with clients contain the use of a
professional photographer, make-up artist/ hair stylist/ wardrobe specialist
and studio time. The packages discussed are always optional. [redacted]. [redacted]
decided to purchase a 3 outfit, 48 image photo-shoot package at a promotional
value of $895. The photo-shoot was scheduled to be completed on March 9, 2014.
The [redacted]
family did attend and complete the photo-shoot. The full staff was hired and
paid for their time and expertise in order to complete the photo-shoot. Our
stylists are world class creative professionals who are experienced in working
with models and preparing them for photo-shoots. It is in ours as well as our
clients’ best interest to provide only the very best of service. They then
proceeded to meet with a Marketing Director on March 16, 2014, and decided to
purchase a two year marketing membership for $1,000. As soon as [redacted]. [redacted]
decided on moving forward with the marketing, InterFACE immediately began
working on preparing his photographs. This consists of sending out the
photographs to be edited and professionally airbrushed to touch up any flaws.
We then proceed to print the composite cards and headshots to be sent to
industry professionals. When we use the term “industry professionals” we are
referring to the talent management companies, casting directors and talent
agents we have built relationships with.
InterFACE does
not and cannot promise any level of success in this industry. This is because
we do not dictate which of our clients the industry professionals we are
promoting them to decide to represent or partner with. We do not provide or
promise jobs. We simply provide a service to our clients through which they
will be visible to the more than 250 industry professionals searching for
talent. InterFACE feels that as long as the client has realistic goals and
expectations, they can be successful through our marketing efforts. In fact,
more than 80% of our clients receive at least one industry professional
request, which is an extremely high success rate in such a competitive
industry. However, no guarantee was made by any member of the InterFACE staff that
s/he would be selected to be a model or spokesman for any company. It is
further ensured that each and every client understand this since it is
reiterated verbally in the evaluation meeting and also outlined in the
Professional Services Agreement that [redacted]. [redacted] signed.[redacted]. [redacted] in her complaint claims that her son has not received any calls for
opportunities yet. We want to make it clear to [redacted].
[redacted] that **. [redacted]’ profile was activated on April 7, 2014 which is when a username and
password was given to **. [redacted] to access the profile as well. The profile
has only been activated for mere thirty (30) days as of now, while we have a
little less than two years left to market and promote [redacted]. [redacted]’ son. We believe that is more than enough time for us to
promote [redacted]. [redacted]’ son and avail opportunities for him as long as they have
realistic goals and expectations.
In the time that **. [redacted] has been marketed, he’s
been marketed to numerous industry professionals. This has resulted in 5 submissions
(requests for his composite card from an agency or talent company). Although
there was no promise of success, there is activity on his account. A sample of
the activity on **. [redacted]’ account can be provided that will clearly
show that we have actively marketed him. We still have
sufficient amount of time left to market **. [redacted] and
will continue to do so.
We do not understand
why [redacted]. [redacted] is asking for a refund for the services
provided.  We provided her son with the
same marketing efforts that have led to success for many, many other
clients.  We understand it may be
disappointing when certain levels of success are not achieved, or not achieved
as expeditiously as he/she may have hoped; however, every service contracted
was rendered and every promise made, fulfilled.
We strongly urge [redacted]. [redacted] to contact our Client Services department, which is open seven days a week for
our clients’ convenience, so that we may be able to clarify any misconceptions
that she has of InterFACE or the services that we provide.  Client Services’ hours of operation are
Monday through Friday 9 a.m. to 8 p.m. and on weekends from 9 a.m. to 5 p.m.
Since services were rendered for the photo-shoot and marketing membership, and
finances were expended on behalf the [redacted]
family, no
refund is due.
Respectfully
submitted,.

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on December 7, 2013 at our [redacted] location.  During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her son.  The packages discussed with...

clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time.  The packages discussed are always optional.  **. [redacted] decided to purchase a 3 outfit, 48 image photo-shoot for her son at a promotional value of $775.  The photo-shoot was scheduled to be completed December 8, 2013.
The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period.  100% of our clients who do correctly follow the refund policy will
receive a full refund as promised.  We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted].  We apologize for any inconvenience the delay may have caused the [redacted] family.
Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish.  We are
available to answer any questions that they may have regarding InterFACE or the services we provide.  We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.
Respectfully submitted,