Interface Network

The [redacted] family did attend a free
evaluation meeting with one of our Development Directors on March 17, 2014 at
our [redacted] location. During the meeting, **. [redacted] was presented with the
option to purchase a photo-shoot package for her daughter. The packages
discussed with clients...

contain the use of a professional photographer, make-up
artist, hair stylist, wardrobe specialist and studio time. The packages
discussed are always optional. **. [redacted] decided to purchase a 3 outfit, 48
image photo-shoot packages for her daughter for $1,175. The photo-shoot was
scheduled to be completed March 22, 2014. **.
[redacted] decided to cancel and sent in a certified letter within the allotted
cancellation period. 100% of our clients who do correctly follow the refund
policy will receive a full refund as promised. The payment **. [redacted] made in
the form of a personal check did not clear due to having a stop payment issued
by her, which means we did not receive any payment from her towards the
photo-shoot package she intended to purchase.InterFACE
did not submit a complaint against **. [redacted] to a collecting agency and
neither are we harassing them regarding this matter. These claims are
absolutely false. Once a check bounces for whatever reason, the client is
contacted advising them of the incident. If they wish to continue, another form
of payment is collected, and if not we honor their wish. We advise **. [redacted]
to contact her financial institute regarding this matter. They would be able to
help her better since InterFACE, at this point, did not collect any funds which
resulted in us not owing her a refund.  Our Client Services Department is open
seven days a week for our clients’ convenience, and they can speak with us
about any further concerns at any point that they wish. We are available to
answer any questions that they may have regarding InterFACE or the services we
provide. We are sorry **. [redacted] decided not to move forward with our services
at this time, but strongly urge her to reach out to us if she decides to
reconsider her cancellation in the future.Respectfully submitted,

See Attachment

The [redacted] family did attend a free
evaluation meeting with one of our Development Directors on January 6, 2014 at
our [redacted] location. During the meeting, **. [redacted] was presented with the
option to purchase a photo-shoot package for his daughters. The packages
discussed with...

clients contain the use of a professional photographer, make-up
artist/hair stylist/wardrobe specialist and studio time. The packages discussed
are always optional. **. [redacted] decided to purchase two 2 outfit, 48 image
photo-shoot packages for her daughters at a promotional value of $1,190. The
photo-shoot was scheduled to be completed January 10, 2014. The
[redacted] family decided to cancel and sent in a certified letter within the
allotted cancellation period. 100% of our clients who do correctly follow the
refund policy will receive a full refund as promised. We have expedited a
refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We
apologize for any inconvenience the delay may have caused the [redacted]
family.  We have, unfortunately, encountered significant clerical errors during
recent employee turnover in our accounting department and are working in good
faith to rectify them expeditiously. Our Client Services Department is open
seven days a week for our clients’ convenience, and they can speak with us
about any further concerns at any point that they wish. We are available to
answer any questions that they may have regarding InterFACE or the services we
provide. We are sorry the [redacted] family decided not to move forward with our
services at this time, but strongly urge them to reach out to us if they decide
to reconsider their cancellation in the future.
Respectfully submitted,

This is in response to the complaint submitted by [redacted].  The [redacted] family did attend a free evaluation meeting with one of our Development Directors on January 5, 2014 at our Gaithersburg location. During the meeting, [redacted] was presented with the option to...

purchase a photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot packages for her daughter at a promotional value of $595. The photo-shoot was scheduled to be completed January 19, 2014. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#2476) for the full amount to be sent to [redacted]. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family.  We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Annette G[redacted]Client Services

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on December 17, 2013 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for his daughter. The packages discussed with clients contain...

the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 3 outfit, 48 image
photo-shoot package for his daughter for $1,075. The photo-shoot was scheduled to be completed December 21, 2013.
The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family.
Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.
Respectfully submitted,

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on January 27, 2014 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients...

contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 1 outfit, 48 image photo-shoot packages for her daughter at a promotional value of $595. The photo-shoot was scheduled to be completed February 1, 2014.The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

**. [redacted] did attend a free evaluation meeting with one of our Development Directors on December 12, 2013 at our
[redacted] location.  During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for herself.  The packages discussed with clients...

contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time.  The packages discussed are always optional.  **. [redacted] decided to purchase a 4 outfit, 96 image photo-shoot package for $ 1,645.  The photo-shoot was scheduled to be completed December 14, 2013.
In her complaint, **. [redacted] complains not having to be able to reach Client Services to speak to someone about her refund.  She also accuses InterFACE of possibly blocking her phone number so she wouldn’t be able to reach us.  That is absolutely untrue.  We would not go out of our way to block a number so they wouldn’t be able to reach us. 
She may just have been calling during high call volume hours.
**. [redacted] decided to cancel the photo-shoot package and sent in a certified letter within the allotted cancellation period.  100% of our clients who do correctly follow the refund policy will receive a full refund as promised.  We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted].  We apologize for any inconvenience the delay may have caused her.
Our Client Services Department is open seven days a week for our clients’ convenience and **. [redacted] can speak with us
about any further concerns at any point that she wishes at ###-###-####. We are available to answer any questions that he may have regarding InterFACE or the services we provide. We are sorry that **. [redacted] decided not to move forward with
our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.
Respectfully submitted,

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on February 2, 2014 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for his daughter. The packages discussed with clients...

contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 3 outfit, 96 image photo-shoot packages for his daughter at a promotional value of $1,075. The photo-shoot was scheduled to be completed February 15, 2014. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited the process of **. [redacted]'s refund check for the full amount of $500 to be sent to him. We apologize for any inconvenience the delay may have caused **. [redacted]. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and experienced a merchant switch, but we are working in good faith to rectify them expeditiously.
Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry The [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,Annette G[redacted] Client Services

This is in response to the complaint submitted by **. [redacted]. The [redacted] family did attend a free evaluation meeting with one of our Development Directors on April 21, 2014 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase...

a photo-shoot package for his son. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot packages for his son at a promotional value of $600. The photo-shoot was scheduled to be completed May 8, 2014. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family.  We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider theircancellation in the future.Respectfully submitted,[redacted]Client Services

**. [redacted] did attend a free evaluation meeting with one of our Development Directors on December 29, 2013 at our [redacted] location. During the meeting, **. [redacted] was presented with the option to purchase a photo-shoot package for her daughter. The packages discussed with clients contain the...

use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packagesdiscussed are always optional. **. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot packages for her daughter at a promotional value of $500. The photo-shoot was scheduled to be completed January 26, 2014. **. [redacted] decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused **. [redacted].  We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services weprovide. We are sorry **. [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.Respectfully submitted,

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on February 16, 2014 at our [redacted] location.  During the meeting, [redacted]. [redacted]was presented with the option to purchase photo-shoot packages for her three children.  [redacted]. [redacted] decided...

to purchase an Elite photo-shoot package for her children at a promotional value of $4,500.  The package [redacted]. [redacted] chose contains the use of a make-up artist, hair stylist/wardrobe specialist, studio time and professional photographer with unlimited photos.  The elite package purchased does provide personal and private use of our studio.  All The packages discussed are always optional.   It was the [redacted] decision to purchase the elite package.  The photo-shoot was scheduled to be completed February 17, 2014. The cancellation policy is not only verbalized in the initial meeting, but is also outlined, highlighted, and bolded in the agreement. Our cancellation policy clearly states, any requestfor cancellation must be in writing and must be received or postmarked within three (3) days of the execution of the agreement. This request must be sent via certified mail return receipt requested. If the request complies with our cancellation policy, a refund will be provided within thirty (30) days in the form of a company check. Furthermore, InterFACE requires that each and every client initial next to the cancellation policy in order to ensure that they understand the procedure necessary for them to receive a refund. The service date is written in the agreement, agreed upon by, both, the Development Director and the clients.  We have a very flexible schedule that is available for the clients.  The scheduled time and date also requires initials to make sure clients fully understand when they are supposed to come in next.  In this case, the service date and time was initialed by [redacted]. [redacted].  Despite everything, the [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period.  100% of our clients who do correctly follow the refund policy will receive a full refund as promised.  It does take thirty (30) days before the refund check is been sent out, according to the Professional Services Agreement.  We advise the [redacted] family to bear with us while the refund process is in progress.  Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishes.  We areavailable to answer any questions that she may have regarding InterFACE or the services we provide.  We are sorry that the [redacted] family decided not to move forward with ourservices at this time, but strongly urge them to reach out to us if they decided to reconsider their cancellation in the future. Respectfully submitted,

This is in response to the reply submitted by **. [redacted]. **. [redacted]’s complaint is regarding the three (3) day cancellation policy which is instated in the Photo-shoot Agreement.  Clients are advised of the cancellation policy during the meeting and are asked to initial the policy on the agreement acknowledging it.  The three day cancellation policy is in place because that is the legal cancellation policy in most states.  In fact, some states only require a 48-hour notice of cancellation, but we have extended that time frame for our clients’ convenience.  Furthermore, the day of a client’s first evaluation is not considered their first day.  Their three days start from the following day and, if the last day of the cancellation period falls on a holiday we give our clients one day grace period.  InterFACE also requests that our clients send their cancellation letters via certified mail in order to ensure that both the client and our company are protected by the postal service.  If the letter is lost in the mail, the client can easily provide us with the tracking number so we can proceed with the refund process. The cancellation policy is easy to follow and most of our clients, who followed the cancellation policy with the intent of cancelling properly, received their refunds.  **. [redacted] claims that in order for him to cancel he would need to take a day off from work to make it to the post-office.  That is the first time we have come across that complaint.  We only require our clients to postmark the cancellation letter within three days; we do not require them to specifically get that done through the post office.  Our clients can get the letter postmarked through any postal service.  At this time, **. [redacted] did not follow the cancellation policy, which he initialed acknowledging he understood; hence, no refund is due.  We encourage **. [redacted] to contact our Client Services Department and speak with the representative he has been in contact with so, we can move forward with the photo-shoot for his daughters. Respectfully submitted, [redacted]Client Services

This is in response to the complaint submitted by **. [redacted]. The [redacted] family did attend a free evaluation meeting with one of our Development Directors on September 2, 2014 at our [redacted] location. During the meeting, **. [redacted] was presented with...

the option to purchase a photo-shoot package for his daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. **. [redacted] decided to purchase a 2 outfit, 48 image photo-shoot packages for his daughter at a promotional value of $595. The photo-shoot was scheduled to be completed September 8, 2014. The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to **. [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family.  We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. Our Client Services Department is open seven days a week for our clients’ convenience, and they can speak with us about any further concerns at any point that they wish. We are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,[redacted]Client Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
My complain is regarding the 3 day cancellation policy.  It is set so it will be hard for consumers to cancel once we signed up.  To cancel, a consumer need to take at least a day off at work by going to postal service and have the written cancellation letter certified.  Why does it have to be written, don't they use internet now?When we signed up, we were very convinced that this is what we want for our children to have something they can try and experience.  I didn't have any doubt about it until I saw an article 5 days after we signed up.  Can they give me a valid reason about the 3 day cancellation, why is it set that way?  Is this something that a consumer is protected for or is this for InterFace's benefit?  To schedule an appointment, there are no equipment that they need to be purchase since this is a studio.  They are not going to purchase the costume since they are asking us to bring our own costume.  This is not perishable item that we could not return once we purchase.  I asked to cancel the appointment almost 3 weeks ahead.  Can Interface please explain why the 3 day cancellation is in place?
Regards,
[redacted]

The [redacted] family did attend a free evaluation meeting with one of our Development Directors on December 17, 2013 at our [redacted]
location.  During the meeting, [redacted] was presented with the option to purchase a photo-shoot package for her son.  The packages discussed with...

clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time.  The packages discussed are always optional.  **. & [redacted] decided to purchase a 1 outfit, 48 image photo-shoot package for their
son for $775.  The photo-shoot was scheduled to be completed December 21, 2013.
[redacted] decided to cancel and sent in a certified letter within the allotted cancellation period.  100% of our clients who do correctly follow the refund policy will receive a full refund as promised.  We have expedited a refund check (# [redacted]) for the full amount to be sent to [redacted]. Swain.  We apologize for any inconvenience the delay may have caused her.  We have, unfortunately, encountered significant
clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously. 
Our Client Services Department is open seven days a week for our clients’ convenience, and she can speak with us about any further concerns at any point that she wishes.  We are available to answer any questions that she may have regarding InterFACE or the services we provide.  We are sorry that [redacted] decided not to move forward with our services at this time, but strongly urge her to reach out to us if she decides to reconsider her cancellation in the future.
Respectfully submitted,

[redacted]
Aug 7
to me 
Good Morning [redacted],
Hope all is well.
I am following up on my complaint in regards to my refund from Interface. I have been waiting for over 3 months from them to receive my refund. I have rejected there responses with my comments added on the Revdex.com site under my account. I have not received an email from the last response that was rejected which was at least 3 weeks ago.
I would like for this to be solved abruptly. May you please give me a call so that we can discuss this further.
I can be reached at ###-###-####.
Thank you
[redacted]

This is in response to the complaint submitted by [redacted].As mentioned earlier, process of the refund check (#[redacted]) was expedited. Every single issue was addressed in the previous complaint, as well as the fact that we had, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and were working in good faith to rectify them expeditiously. We apologize if the delay caused [redacted] any inconvenience but the refund check will be mailed out shortly. A specific date is not provided simply because we do not have control of the mail and how long it would take for mail to arrive.We appreciate [redacted]’s apology and do understand he meant no harm. We are working diligently to expedite the process of his refund check. Once the check is ready to be mailed out, he will be contacted by our Client Services Department. Our Client Services Department is experienced in assisting clients with any and every concern they may have and is available seven days a week.Respectfully submitted, Annette G[redacted]Client Services

This is in response to the complaint submitted by [redacted].The [redacted] family did attend a free evaluation meeting with one of our Development Directors on April 21, 2014 at our [redacted] location. During the meeting, [redacted] was presented with the option to purchase a...

photo-shoot package for her daughter. The packages discussed with clients contain the use of a professional photographer, make-up artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always optional. [redacted] decided to purchase a 4 outfit, 96 image photo-shoot package for her daughter for $1,495.The photo-shoot was scheduled to be completed May 2, 2014.The [redacted] family decided to cancel and sent in a certified letter within the allotted cancellation period. 100% of our clients who do correctly follow the refund policy will receive a full refund as promised. We have expedited a refund check (#[redacted]) for the full amount to be sent to [redacted]. We apologize for any inconvenience the delay may have caused the [redacted] family. We have, unfortunately, encountered significant clerical errors during recent employee turnover in our accounting department and are working in good faith to rectify them expeditiously.Our Client Services Department is open seven days a week for our clients' convenience, and they can speak with us about any further concerns at any point that they wish. We;are available to answer any questions that they may have regarding InterFACE or the services we provide. We are sorry the [redacted] family decided not to move forward with our services at this time, but strongly urge them to reach out to us if they decide to reconsider their cancellation in the future.Respectfully submitted,

[redacted] did attend a free evaluation
meeting with one of our Development Directors on April 8, 2014 at our
[redacted] location. During the meeting, [redacted] was presented with the
option to purchase a photo-shoot package for himself. The packages discussed
with clients contain the use...

of a professional photographer, make-up artist,
hair stylist, wardrobe specialist and studio time. The packages discussed are
always optional. [redacted] decided to purchase a 3 outfit, 48 image
photo-shoot packages at a promotional value of $1,000. The photo-shoot was
scheduled to be completed April 26, 2014. [redacted] decided to cancel and sent in a certified letter within the allotted
cancellation period. 100% of our clients who do correctly follow the refund
policy will receive a full refund as promised. We have expedited the process of
refund check (#[redacted]) for the full amount to be sent to [redacted]. We apologize
for any inconvenience the delay may have caused [redacted] but being
disrespectful to the Client Services representatives every time he calls is
does not help the process. We have,
unfortunately, encountered significant clerical errors during recent employee
turnover in our accounting department and are working in good faith to rectify
them expeditiously. Our Client Services
Department is open seven days a week for our clients’ convenience, and they can
speak with us about any further concerns at any point that they wish. We are
available to answer any questions that they may have regarding InterFACE or the
services we

Complaint No: [redacted]
 
 
 


[redacted]














tome




 
 Hello [redacted],
 
I spoke with you this afternoon in reference to the above closed case. As I stated, my mistake was in accepting the response to the letter from Joseph Arena of InterFACE, LLC. I should have rejected it. 
 
It appears that the letter is in the same vein as all the previous responses I have received from the company in the instances that I have called and spoken with someone. Apparently a check has been cut but somehow never makes its way to the consumer. The client services representatives are constantly confirming your information (client name, address, number etc) then putting you on hold and coming back to say that the check has been cut and that they will 'shoot' accounting an email to have it sent out to you. It is impossible to be transferred to someone in accounting or even a supervisor.
 I have recently done some research on the internet and on Revdex.com website and discovered that many people are in this exact position as I am with respect to InterFACE and this particular problem. Even when it appears the case was resolved (on Revdex.com), it actually was not because the complaints were acknowledged but they never actually received refunds. I saw such cases. My information again is: Client name: [redacted] (Parent: [redacted])Amount: $100.00 In my opinion this is a company that may need to be highlighted on a show such as 20/20 on TV or some other such show, complaining isn't enough - the public should be warned. It operates like a scam operation and is fraudulent. If one follows all the requirements of a cancellation then they should be reimbursed. It appears that most people complaining have followed such a requirement and yet people are owed amounts such $775.00 and other such high amounts. I appreciate your looking into this case again. Sincerely,