Online site & call center site shows completely different payoff/payment information
I checked my online account to see what the payoff amount would be prior to taking a loan out & was given an amount that DID NOT include the interestI called to confirm this amount & see why the amounts were different & was told that their online site doesn't include interestThis is completely advertisement to their customers as we look at this & the statements that we receive in the mail to make arrangements to pay or payoff our loansThe website & the call center should have the same information on both sites as to cause little to no confusion to those wanting to pay off their loans earlyI will NEVER finance with this company EVER again & STRONGLY advise anyone seeking finance options to avoid using this company EVER
I recieved a non suddicant funds fee from my bank due to exeters faultYou can leave a message at the main officw but no one returns calls
I had an NSF free due to an error on my part when I made my exeter paymentI called exeter the representative rold me to make a new payment wgich I didThe second payment went through with succesI was not told that the fist payment wou
D be submitted againThis is not my faultI was told to reprocess the paymentYou can only leave a message for the main office they never call back? The overseas operators in Jamaica cannot help at all?
Have not received a Paid in full letter or release of lien for a loan that has been paid off since 07/02/
Paid off my loan with Exeter Finance in July 2015, was told then that I would receive a paid in full letter and release of lien would be sent I have made numerous call and repeatedly told that this will be faxed and mailed as of August 22, I have still not been able to obtain the paid in full letter and/or lien release This has also not been provided to the DMV Customer service states that they will submit it again and then nothing comes Call again, nothing comes Etc etc What does one have to do to get a release of Lien from this company
Since my husband lost his job I have requested numerous time to try to reduce our payments They are not willing and rude
trying reduce payment and they are rude and unwilling to work with us We spoke to someone about a voluntary repossession and they were going to email me a sign to form To this date, I have not received it and no one has contact usThey will not leave message as I don't answer my phone at work
This company is extremely crookedI am curious how much they have paid the Revdex.com to keep that rating with negative complaintsMost regarding collection tactics and billing issuesI had an issue where I made a payment and was told no late feeHowever they charged oneI also had an agreement no calls to my numbers yet, they call me and have a guy be a complete rude *** on the phone with meI do know the laws regarding the F.D.C.P.Asec .This was a violation in my call where they were collecting and I also received no Mini-Miranda form the gentleman attempting to collect on my phone which is a do not call number and that was verified by their customer service that the info is DNCYet they are above our agreement and the law
This company is fraudulently refusing to report my payment history to the credit bureau
I found out on Saturday September 22, that I have been made payments on my vehicle loan and none of the have been reported to the credit burauThis company has excepted a letter from someone in Dallas Texas that I do not know and has no authorization to my account telling them not to report my paymentsThis company never contacted me but followed the directions written by a person other than myselfI have contacted the company and spoke with several different people and no one that I have spoken with is able to fix this fraudulent issueI have even sent them a letter by email requesting the payments be reportedI have not been able to find a solution with them and they just continue to make excuses for the problem instead of looking for a solution
Exeter finance is reporting me on all credit reporting agencies wrongfullyI am paying my deferred payments now beginning in September
I paid my maturity payment for August 14th on 09/13/by money gramI received 30+ plus calls within days that a payments were not madeThat I was over days lateI was mistreated and talked down to and yelled atIt took one agent name Felicia that realized that my payments were being applied towards my fees instead of principalWells Fargo even sent a letter to Exeter Finance showing that two payments were made for Exeter FinanceI was under the impression with Felecia that my payments have been changed and added towards my principal: June, July and August,I gave the agent my cell number to contact me to contact me to make my payments (deferred) to go towards my principal with her.She made me feel at easeI was worried that my truck would be repo'd after yearsWell after my discussion with Felicia, I received more calls
Bought Mini financed via Exeter Granted day deferment in May, once paperwork was turned inI did as muchthey took my car
I purchased my dream car a Mini Cooper Convertible via Carmax in Irvine, CA early I put down a lot of money and obtained a loan thru Exeter FinanceThe monthly payment was quite a bit, but I was assured from sales man that I could get my credit in a better place and refinanceThat was a lie, Exeter does not refinance They do, however, offer defermentsI fell onto hard times, my dad made a car payment for me in April, but didn't pay the entire amount dueSo in May I called Exeter, realising I was behindI initially intended to split the amount owed over week - fridays in a rowI made a paymentThe customer rep was nice and heard my issue out, then offered and told I qualified for a deferment of days But I had to get my payments up to dateSO I made payment #Following that I was told I had to pay the late
Attempting to pay remaining balance of total loss vehicle and correct credit
I have tried calling several times to fix this issueOn September 19, I was involved in a "No-Fault" accident causing my car to be totaledI hired an attorney who advised they would be handling everything from insurance companies, hospitals, and car financeI received notice of late payment on my accountI then contact the attorneys to notify them that the insurance has yet to payMy insurance company then sent a $12,*** check to ExeterRemaining balance on the lien was $1,I have now been hit repeatedly on my credit report for late payments, and derogatory remarksI have been on hold now for minutes attempting to speak to "the correct" department about how to resolve this issue, how to pay, how to fix the repeated negative remarksI am trying everything I can to make this situation right and pay, however, they are making this extremely difficultI am not a bad customer who does not pay,
I have contacted Customer Service and spoke with several different reps & Managers requesting to waive late fees & changing of my payment due date
I have contacted customer service so many timesI have ask them why was I approved when they sent me a letter on 5/19/that they where unable to approve meI have also asked them if they could they waiver my late fees so I can catch up with the payment due to the fact that my disability check arrives on the 3rd of each monthEverything I have said and asked for is on recordingNumerous times spoke with a Manager requesting to have my due date changed to the same date my disability check is deposited so I won't have late fees & one Manager told a customer service rep that when I paid the past due amount that all late fees would be waived I have proof of all papers and will be glad to discuss in full detail over the phone
I am being over charged $a payment when I was advised by customer service I would not have to pay again until Dec pls see below
I am sending this complaint because customer service is refusing to help me with this matterI am on Social security Disability with heart condition, osteoarthritis & taking care of my 11yo son and I cannot continue to go on like this, paying out money to Exeter Finance with I have other important bills to payI received my Sonata 12/2016, by FebI found myself falling behind on my payments due to an unexpected moveI called & spoke with Exeter customer service to see of they could set my payments on the 3rd of each month when I get my checks, after getting the run around I finally was told I couldn't until I paid off the balanceI understood that and I worked hard at getting it caught upuntil on 10/2017, my car got reposed, I had to immediately come up with $1,433.23-to get my car backthat caused me to forgo paying my rent & electri
Exeter failed to issue a credit of $for product cancellation
Exeter finance was issued a product cancellation request on 08/27/from CarMax in the amount of $for a LoJack system that I never had installed on the vehicle I purchased on 06/28/from the dearlership Per CarMax a letter would be sent to my loan holder Exeter to have the product credited ($599.00) I called Exeter the 1st week of September regarding the process of this request They advised that they had yet to receive the document and check back againI called again on 9/25/and spoke with a manager regarding the product credit request I was advised by the manager that I'd have to send a letter in addition to the one CarMax sent regarding the product credit of $for a manager to review and processI sent said letter on 09/25/and was advised it was received on 09/30/and is being processed for review My fiance' and I called again on 10/26/when had yet to hear anything (call, lett
Wrongfully reposessed my car from repair shop before repairs were done for alleged "abandonment"and auctioned the car off
My car was hit in december outside of my house.The other persons insurance was willing to give me what my car was worth which was not enough to pay off my car note or help me into getting another car.I asked exeter if it was okay to have the car fixed instead stating times on the phone that it would have a rebuilt title.These calls are recorded and thats why I said this.This supervisor stated it was ok to do that and to have the insurance check sent to me instead of them.I had the car into the shop by january and it was going to be $72-to repair.Got a receipt stating this and how long it would take.Repair shop kept stating every time I called that it would be another "couple of weeks".That turned into months and when I called to check up the mechanic said my car had been reposessed.I was not notified by either party of this.Exeter claims he contact
Inadequate customer service regarding sending me my account payoff letterRequests go unfulfilled with no additional options or resolutions offered
I called Exeter a couple days after trading in the car they were financing and requested information about getting my payoff letter so that I could get a refund on my warranty (this is going to take an additional 1-months so time is of the essence)I was told that there was a processing time of ten days to "ensure that the account payoff is valid"This is a very long time when they've been paid already but I gave them the benefit of the doubtWhen I called in I was verified under my new address so I had no inclination that there would be an issueI gave a fax number to send the letter to so I would get it sooner and they told me that would take 24-hours (after the ten days previously mentioned)After ten days had passed I checked the fax within the 24-hour span and nothing had been receivedI called again and was told that
This is by FAR the WORST company with which I've ever dealt When I purchased my vehicle in December of 2016, both my credit and my husband's credit were not great We settled for a loan with Exeter because we needed a vehicle despite many warnings that this company is horrible In January of 2018, I made my monthly payment early online Apparently, Exeter wiped the payment out of their system I had no idea that this happened UNTIL I paid my February payment (again, it was early) I gave them the benefit of the doubt and paid both January and February online Within a couple of weeks, I received a letter that our vehicle would be repossessed due to lack of payment I called Exeter, and they claimed to never have received a payment for January or February Not only did that further KILL my credit and my husband's credit, but we also received a late fee for over $ I made my payment for March a few days ago and realized today that it had been wiped out AGAIN I am in the process of trying to get it paid so I am not charged yet another late fee from them This company really seems like a scam to me They are in the business of preying on folks that have subpar credit by offering rates that are entirely too high, and then they pile enormous late fees on top of that I will NEVER do business with them again
I did not authorize anyone employed by your company to make an inquiry and view my credit report You have violated the Fair Credit Reporting Act
While checking my personal credit report, which I acquired from Experian, Equifax, Transunion, I noticed an inquiry made by your company
I did not authorize anyone employed by your company to make an inquiry and view my credit report You have violated the Fair Credit Reporting Act Section 1681b(c) You are not legally entitled to make the inquiry This is a serious breach of my privacy rights
I request that you either mail me a copy of my signed authorization form that gave you the right to view my credit within five (5) business days so that I can verify its validity Mail it to the address listed above
Verification: Your claim must be verified to prove the validity, by presenting the alleged obligation under oath or notary seal, and signed by an Officer of CPS, under penalty of perjury as to accord with impartiality hon
Asking for paperwork for entire account from opening until now
I am asking for FCRA section 623, 604, 605, and proof of compliance as well as all documents for accountAll original paperwork from the beginning of this account until now
My car has been paid off since November 15, I haven't received my title !
Paid my car off in nice November per the payoff from the customer service agent! Called them to give them my new address and they stated I still had a balance of $or so dollars the agent explained it was a error on their part I called today to check my status again and still stating I have a balance ! They supervisor said the other agent gave me wrong info! No one has called and told me anything! I want my title!
Claiming I'm months behind but they never have there information correctThen make pay twice in a month on loan and only count it as one payment
On Wednesday at midnight my car was towed because they said I either no payment or something elseThey didn't explain, they also didn't car about the finance company's car because they towed it illegally and on its front wheelsThe car is a rear wheel drive and the one of the guys was in the driver seat while the other person towed the carI have had the car towed twice and It should always go on a flat bed truck
I have vehicle loan with Exeter and twice I have canceled payments yet they withdrew the payment still when they knew my payoff was overnighted
I called Exeter Finance on July 6th advising them we were refinancing the loan and to cancel the payment I had scheduled for 7/9/ I was told the payment would be canceled and I had until July 12th before anything would negatively impact my credit On 7/9/I overnighted the payoff amount for the loan; however, on the same day Exeter did not cancel the payment as previously advised and withdrew funds anyway in the amount of $ I called immediately when I saw this occur but was advised they could not do anything and it would take them days to return my money even though this was their error for not canceling it I then had to contact my bank and put a stop payment on the funds
Online site & call center site shows completely different payoff/payment information
I checked my online account to see what the payoff amount would be prior to taking a loan out & was given an amount that DID NOT include the interestI called to confirm this amount & see why the amounts were different & was told that their online site doesn't include interestThis is completely advertisement to their customers as we look at this & the statements that we receive in the mail to make arrangements to pay or payoff our loansThe website & the call center should have the same information on both sites as to cause little to no confusion to those wanting to pay off their loans earlyI will NEVER finance with this company EVER again & STRONGLY advise anyone seeking finance options to avoid using this company EVER
I recieved a non suddicant funds fee from my bank due to exeters faultYou can leave a message at the main officw but no one returns calls
I had an NSF free due to an error on my part when I made my exeter paymentI called exeter the representative rold me to make a new payment wgich I didThe second payment went through with succesI was not told that the fist payment wou
D be submitted againThis is not my faultI was told to reprocess the paymentYou can only leave a message for the main office they never call back? The overseas operators in Jamaica cannot help at all?
Have not received a Paid in full letter or release of lien for a loan that has been paid off since 07/02/
Paid off my loan with Exeter Finance in July 2015, was told then that I would receive a paid in full letter and release of lien would be sent I have made numerous call and repeatedly told that this will be faxed and mailed as of August 22, I have still not been able to obtain the paid in full letter and/or lien release This has also not been provided to the DMV Customer service states that they will submit it again and then nothing comes Call again, nothing comes Etc etc What does one have to do to get a release of Lien from this company
Since my husband lost his job I have requested numerous time to try to reduce our payments They are not willing and rude
trying reduce payment and they are rude and unwilling to work with us We spoke to someone about a voluntary repossession and they were going to email me a sign to form To this date, I have not received it and no one has contact usThey will not leave message as I don't answer my phone at work
This company is extremely crookedI am curious how much they have paid the Revdex.com to keep that rating with negative complaintsMost regarding collection tactics and billing issuesI had an issue where I made a payment and was told no late feeHowever they charged oneI also had an agreement no calls to my numbers yet, they call me and have a guy be a complete rude *** on the phone with meI do know the laws regarding the F.D.C.P.Asec .This was a violation in my call where they were collecting and I also received no Mini-Miranda form the gentleman attempting to collect on my phone which is a do not call number and that was verified by their customer service that the info is DNCYet they are above our agreement and the law
This company is fraudulently refusing to report my payment history to the credit bureau
I found out on Saturday September 22, that I have been made payments on my vehicle loan and none of the have been reported to the credit burauThis company has excepted a letter from someone in Dallas Texas that I do not know and has no authorization to my account telling them not to report my paymentsThis company never contacted me but followed the directions written by a person other than myselfI have contacted the company and spoke with several different people and no one that I have spoken with is able to fix this fraudulent issueI have even sent them a letter by email requesting the payments be reportedI have not been able to find a solution with them and they just continue to make excuses for the problem instead of looking for a solution
Exeter finance is reporting me on all credit reporting agencies wrongfullyI am paying my deferred payments now beginning in September
I paid my maturity payment for August 14th on 09/13/by money gramI received 30+ plus calls within days that a payments were not madeThat I was over days lateI was mistreated and talked down to and yelled atIt took one agent name Felicia that realized that my payments were being applied towards my fees instead of principalWells Fargo even sent a letter to Exeter Finance showing that two payments were made for Exeter FinanceI was under the impression with Felecia that my payments have been changed and added towards my principal: June, July and August,I gave the agent my cell number to contact me to contact me to make my payments (deferred) to go towards my principal with her.She made me feel at easeI was worried that my truck would be repo'd after yearsWell after my discussion with Felicia, I received more calls
Bought Mini financed via Exeter Granted day deferment in May, once paperwork was turned inI did as muchthey took my car
I purchased my dream car a Mini Cooper Convertible via Carmax in Irvine, CA early I put down a lot of money and obtained a loan thru Exeter FinanceThe monthly payment was quite a bit, but I was assured from sales man that I could get my credit in a better place and refinanceThat was a lie, Exeter does not refinance They do, however, offer defermentsI fell onto hard times, my dad made a car payment for me in April, but didn't pay the entire amount dueSo in May I called Exeter, realising I was behindI initially intended to split the amount owed over week - fridays in a rowI made a paymentThe customer rep was nice and heard my issue out, then offered and told I qualified for a deferment of days But I had to get my payments up to dateSO I made payment #Following that I was told I had to pay the late
Attempting to pay remaining balance of total loss vehicle and correct credit
I have tried calling several times to fix this issueOn September 19, I was involved in a "No-Fault" accident causing my car to be totaledI hired an attorney who advised they would be handling everything from insurance companies, hospitals, and car financeI received notice of late payment on my accountI then contact the attorneys to notify them that the insurance has yet to payMy insurance company then sent a $12,*** check to ExeterRemaining balance on the lien was $1,I have now been hit repeatedly on my credit report for late payments, and derogatory remarksI have been on hold now for minutes attempting to speak to "the correct" department about how to resolve this issue, how to pay, how to fix the repeated negative remarksI am trying everything I can to make this situation right and pay, however, they are making this extremely difficultI am not a bad customer who does not pay,
I have contacted Customer Service and spoke with several different reps & Managers requesting to waive late fees & changing of my payment due date
I have contacted customer service so many timesI have ask them why was I approved when they sent me a letter on 5/19/that they where unable to approve meI have also asked them if they could they waiver my late fees so I can catch up with the payment due to the fact that my disability check arrives on the 3rd of each monthEverything I have said and asked for is on recordingNumerous times spoke with a Manager requesting to have my due date changed to the same date my disability check is deposited so I won't have late fees & one Manager told a customer service rep that when I paid the past due amount that all late fees would be waived I have proof of all papers and will be glad to discuss in full detail over the phone
I am being over charged $a payment when I was advised by customer service I would not have to pay again until Dec pls see below
I am sending this complaint because customer service is refusing to help me with this matterI am on Social security Disability with heart condition, osteoarthritis & taking care of my 11yo son and I cannot continue to go on like this, paying out money to Exeter Finance with I have other important bills to payI received my Sonata 12/2016, by FebI found myself falling behind on my payments due to an unexpected moveI called & spoke with Exeter customer service to see of they could set my payments on the 3rd of each month when I get my checks, after getting the run around I finally was told I couldn't until I paid off the balanceI understood that and I worked hard at getting it caught upuntil on 10/2017, my car got reposed, I had to immediately come up with $1,433.23-to get my car backthat caused me to forgo paying my rent & electri
Exeter failed to issue a credit of $for product cancellation
Exeter finance was issued a product cancellation request on 08/27/from CarMax in the amount of $for a LoJack system that I never had installed on the vehicle I purchased on 06/28/from the dearlership Per CarMax a letter would be sent to my loan holder Exeter to have the product credited ($599.00) I called Exeter the 1st week of September regarding the process of this request They advised that they had yet to receive the document and check back againI called again on 9/25/and spoke with a manager regarding the product credit request I was advised by the manager that I'd have to send a letter in addition to the one CarMax sent regarding the product credit of $for a manager to review and processI sent said letter on 09/25/and was advised it was received on 09/30/and is being processed for review My fiance' and I called again on 10/26/when had yet to hear anything (call, lett
Wrongfully reposessed my car from repair shop before repairs were done for alleged "abandonment"and auctioned the car off
My car was hit in december outside of my house.The other persons insurance was willing to give me what my car was worth which was not enough to pay off my car note or help me into getting another car.I asked exeter if it was okay to have the car fixed instead stating times on the phone that it would have a rebuilt title.These calls are recorded and thats why I said this.This supervisor stated it was ok to do that and to have the insurance check sent to me instead of them.I had the car into the shop by january and it was going to be $72-to repair.Got a receipt stating this and how long it would take.Repair shop kept stating every time I called that it would be another "couple of weeks".That turned into months and when I called to check up the mechanic said my car had been reposessed.I was not notified by either party of this.Exeter claims he contact
Inadequate customer service regarding sending me my account payoff letterRequests go unfulfilled with no additional options or resolutions offered
I called Exeter a couple days after trading in the car they were financing and requested information about getting my payoff letter so that I could get a refund on my warranty (this is going to take an additional 1-months so time is of the essence)I was told that there was a processing time of ten days to "ensure that the account payoff is valid"This is a very long time when they've been paid already but I gave them the benefit of the doubtWhen I called in I was verified under my new address so I had no inclination that there would be an issueI gave a fax number to send the letter to so I would get it sooner and they told me that would take 24-hours (after the ten days previously mentioned)After ten days had passed I checked the fax within the 24-hour span and nothing had been receivedI called again and was told that
This is by FAR the WORST company with which I've ever dealt When I purchased my vehicle in December of 2016, both my credit and my husband's credit were not great We settled for a loan with Exeter because we needed a vehicle despite many warnings that this company is horrible In January of 2018, I made my monthly payment early online Apparently, Exeter wiped the payment out of their system I had no idea that this happened UNTIL I paid my February payment (again, it was early) I gave them the benefit of the doubt and paid both January and February online Within a couple of weeks, I received a letter that our vehicle would be repossessed due to lack of payment I called Exeter, and they claimed to never have received a payment for January or February Not only did that further KILL my credit and my husband's credit, but we also received a late fee for over $ I made my payment for March a few days ago and realized today that it had been wiped out AGAIN I am in the process of trying to get it paid so I am not charged yet another late fee from them This company really seems like a scam to me They are in the business of preying on folks that have subpar credit by offering rates that are entirely too high, and then they pile enormous late fees on top of that I will NEVER do business with them again
I did not authorize anyone employed by your company to make an inquiry and view my credit report You have violated the Fair Credit Reporting Act
While checking my personal credit report, which I acquired from Experian, Equifax, Transunion, I noticed an inquiry made by your company
I did not authorize anyone employed by your company to make an inquiry and view my credit report You have violated the Fair Credit Reporting Act Section 1681b(c) You are not legally entitled to make the inquiry This is a serious breach of my privacy rights
I request that you either mail me a copy of my signed authorization form that gave you the right to view my credit within five (5) business days so that I can verify its validity Mail it to the address listed above
Verification: Your claim must be verified to prove the validity, by presenting the alleged obligation under oath or notary seal, and signed by an Officer of CPS, under penalty of perjury as to accord with impartiality hon
Asking for paperwork for entire account from opening until now
I am asking for FCRA section 623, 604, 605, and proof of compliance as well as all documents for accountAll original paperwork from the beginning of this account until now
My car has been paid off since November 15, I haven't received my title !
Paid my car off in nice November per the payoff from the customer service agent! Called them to give them my new address and they stated I still had a balance of $or so dollars the agent explained it was a error on their part I called today to check my status again and still stating I have a balance ! They supervisor said the other agent gave me wrong info! No one has called and told me anything! I want my title!
Claiming I'm months behind but they never have there information correctThen make pay twice in a month on loan and only count it as one payment
On Wednesday at midnight my car was towed because they said I either no payment or something elseThey didn't explain, they also didn't car about the finance company's car because they towed it illegally and on its front wheelsThe car is a rear wheel drive and the one of the guys was in the driver seat while the other person towed the carI have had the car towed twice and It should always go on a flat bed truck
I have vehicle loan with Exeter and twice I have canceled payments yet they withdrew the payment still when they knew my payoff was overnighted
I called Exeter Finance on July 6th advising them we were refinancing the loan and to cancel the payment I had scheduled for 7/9/ I was told the payment would be canceled and I had until July 12th before anything would negatively impact my credit On 7/9/I overnighted the payoff amount for the loan; however, on the same day Exeter did not cancel the payment as previously advised and withdrew funds anyway in the amount of $ I called immediately when I saw this occur but was advised they could not do anything and it would take them days to return my money even though this was their error for not canceling it I then had to contact my bank and put a stop payment on the funds