The worst customer service, interest rates that they know you can't affordContracts that they will Not renegotiateThey would rather you file for bankruptcy and auction the car than work with you on your terms of the contractI'vePaid percent on my loan with a deposit down on a fifteen thousand dollar used car I've paid over 21/yearsI've since filed bk I will have to give the car backThey will not budge on renegotiating the rate being told no they don't do thatI have option so all my hard work and payments are free money to then and they get the car back with an extra to go with all the interest which ate up anything I paid for 21/years
To Whom it *** concern
On 04/25/I *** *** phoned Exeter Finance to inform them I was no longer Working at Vanderbilt, and was unable to pay for the Nissan Altima that I would be surrendering it to themThe person on the line asked me questions about where the Automobile will be and where to find the keys I was told someone will be getting InTouch with me in a couple of days no one didSo, I called back again on 04/28/I was told the paper work that person I talked did not fill out the paper work correctly, so again I gave all information I was asked to, and again was told someone will call me in the next two day to pick the car upAgain no one called no one came to pick the car up, so I called again, on 05/05/and wouldn?t you know was told the same thingI see this company as being incompetent, and the employees very poorly trainedExeter Finance is a very bad business and have very poor custom skills as of 05/06/no one has gotten in touch with me
Issue with unauthorized payment on account
I spoke with a representative a month ago about possibly pushing my payment back due to me not have the funds right away to pay the amount ($427.66) and on 5/18/an unauthorized payment of was processed and caused my bank account to go into the negative amountI am now suffering from this due to the unauthorized payment taken from my accountI am very displeased with this organization
Hello,
I filed a loan extension agreement/ deferred payment agreement plan with this companyI was told my the rep that once this was filled out that I would not have a payment for months and once I make my car loan payment in the 3rd amount it would be the amountI was called by a rep months later when it was time to make my payment and I was advised that the amount due was MORE than my car loan amountThey do state at the beginning of each call that each call is recorded so I asked for my call to be reviewed because the amount that this company was asking for was not what was told to me by THEIR repI was told that a supervisor would call me back and to this date no supervisor has called me, no follow up, nothing
Product_Or_Service: Aug
Account_Number: XXXXXXX
Inaccurate Credit Reporting/Exeter Mistake not fixed
I currently have an auto loan, XXXXXXXXXXXXXXXXXI am writing you today to ask for your help with two situationsOne was my fault and one was notI'll begin with the one that was technically my fault since I had entrusted my wife at the time to pay my car noteI currently serve in the Army and in October 2014, I came home from deploymentI began taking control of my bills that my now ex-wife had been overseeing in my absenceI was informed by a representative at Exeter that I was days behind on my loanI made a payment arrangement that I could afford and followed through on my arrangement as promised, but unfortunately I could only pay $more than my payment which made me technically days late for November 2014, December 2014, and January Now to the part I feel is not my fault, the first part of February I called Exeter and asked what my options were to possibly defer my paymentsAt this time Exeter
Late payments from credit report
The account is no longer active and has been closed but is showing late paymentsThose late payments are affecting me from making financial decisions such as purchasing a home
THIS FINANCE COMPANY IS A COMPLETE RIP OF! I'VE HAD AN ACCOUNT WITH THESE MONSTERS FOR THE PAST YEARS!!!! AND I'VE BEEN RIPPED OFF FROM WHAT THEY CLAIM LATE PAYMENTS AND INTEREST!! I WILL NEVER DEAL WITH THIS SPECIFIC COMPANY AGAIN!! I'VE HAD TO CALL IN TONS OF TIMES ASKING TO SPEAK WITH A MANAGER DUE TO THE BALANCE OF MY LOAN!!! EVEN BEING REIMBURSED AT ONE POINT BECAUSE THEY CHARGED MY ACCOUNT LATE FEES AND THEY WERE'NT SUPPOSED TO!!! OUT OF ALL THE YEARS OF PAYING BILLS I'VE NEVER RAN ACROSS A COMPANY THIS AWFUL!!! I HAVE LESS THAN MONTHS TO PAY OFF MY LOAN AND THEY'RE LETTING ME WALK AWAY A DISSATISFIED CUSTOMER!!!!!!! BAD FOR BUSINESS OH AND BY THE WAY THIS COMPANY OPERATES JUST AS ONE OF THOSE PAYDAY LOANS DISGUSTING BUSINESSES!!!!
I was in the process of changing financial institutions (banks)i had setup a payment with the new bank and the old bank already had an account open with the same info concerning exeter financeon the 1st of September the old bank sent out a payment to exeterwhen I found out this had happened I contacted the new bank and explained what had happened, a rep from central operations suggested we wait to see if the payment had went out and they could try and stop it.I in the meantime contacted exeter finance and informed one of customer service agents that two payments were sent out to them and there was only that they need to keep the other was sent out in by accidenti spoke to two reps from exeter on the same day, one around 8am on the 5th of september and the other around 2pmthe first rep asked what my call was in reference to,I did not want to tell him so I asked for a manager or supervisorhe asked me if I would tell him some of what it was in reference toi asked if he could
I have been paying on this loan for over years & over $33,on a 16,loan that matures 3/15/& they say I still owe $10,
My account #XXXXXXX I purchased this car in & have paid over on this loan every month I have requested numerous times for a detailed reports showing how my payments r distributed which they refuse to give me Now they say it will be the loan matures on 3/15/& they can not tell me where the $33,I've paid on the car went or why it's showing I still owe 10,I received a letter telling me my loan matures 3/15/& as of 3/16/it will go into repo status I have my bank statements & credit report to show my payment history & their only response is I've been late a few times I've asked to speak w a supervisor & repossession & both refuse my call
I was told I was receiving a refundStill waiting for my refund
I was told I would be refunded for my car payments that were submitted from a third party companyThe payments Exeter received were not posted in my account profileI could not get a solid answer from anybody about what was going on with my refundTalked to a supervisor and he wasn't helpful either, he just connected my call to the accountant and didn't explain my issue to herI was originally told it would take 7-business days to be refunded to my accountThen on another day I was told it would take days to receive my refund by mail, but it should be here any day because my days was almost upI explained the importance that I refinanced my car and needed that refund ASAPMy car payment is NOW already lateNow I'm told it will be in my mail by October 28thMy car payment was due 10/18/and they were more than aware of thatThey were not concerned nor did they actually careNobody will answer my e
Overpayment on payoff refund
Yes my issue is with Exeter finance I refinanced my truck with another entity and a payment of was sent to them from my new lien holder it was received on August 9th then deposited on August 10th and I got a letter from them on August 18th saying paid in fullNow the problem is I only owed which is a difference of that is owed to meSo I call and ask when am I going to receive the money owed to me and there response is to until account is fully closedNow I want to say this is not good business practices there is no reason for them to hold this moneyLet me say this when my payment is due they get paid but now they owe me and want to make excuse and say it is there policyBut I called a few times before this to ask when I am going to get the check other reps said to days??? Lastly I want my money now no excuses I need it!!!!!!!!
I totaled my car back on may 25,My insurance sent them the check in the beginning of JuneThe recieved the check in the middle of June
I am writing this complaint because I was misinformed by a total loss rep from exeterMy insurance company paid out $12,I had a reminder balance of $I was told by the total loss representative that since I live in New York State that remainder balance would get waived once they received reimbursement from the factory warranty and that I dont have to make any more car paymentsI called on many occassions asking if they received the reimbursement for the extended warranty they told me they have not received the paymentDuring this time I was still getting billed for a carpaymentExeter report to the credit bureau that I was days late on my carpaymentI contacted exeter on the matterAnd they told me I was still responsible for the car payments until they received the check for the extended warranty reimbursementI expla
This company financed a car for meI paid it off months ago and have not received the lean release yetAm not able to drive the car because cannot get tags without the lean releaseIs very upsetting
Made an overpayment of $which was confirmed cashed by ExeterExeter says they can't find it
On 05/25/Exeter cashed a payment received from Autopay Plus for $The third party (Autopay Plus) confirmed this to meWhen I called Exeter they said they don't have this informationI have the check number, a fax statement, and an email provided by the third party confirming they sent the check, Exeter received it and cashed itYet when speaking with both a phone representative and his manager, they both deny that payment was ever receivedI've been a loyal customer for over years and never had an issue with them receiving money from me, but when they owe me money they suddenly can't find the check they cashedThis is gross misconduct on part of ExeterThey obviously have sub-par record keeping or they are intentionally trying to make it extremely difficult for me to receive the over payment they owe meI was told that anything under $would only take 7-busin
I was misinformed by Exeter Finance agent back in December of Because of this misinformation and has caused my credit to drop a 100+ points
Exeter Finance admitted that I was given the wrong information by a new agent for the company back in DecemberI have called twice a month ever since then to try and get them to update all of my information to reflect on my credit reportI made a payment in June of and then a consecutive payment also in June of for June and July and August and September we're supposed to be put to the end of the loanThey did move the last two payments to the end of the loan however *** me and days past due on my credit so if you look at my report since I bought the car there were no problems everything was paid on time once I started getting the wrong information from Exeter I started to fall behind doing everything that I could to get the payments paid which I did every monthI have asked for an investigation to be done by their credi
Exeter finance is reporting me on all credit reporting agencies wrongfullyI am paying my deferred payments now beginning in September
I paid my maturity payment for August 14th on 09/13/by money gramI received 30+ plus calls within days that a payments were not madeThat I was over days lateI was mistreated and talked down to and yelled atIt took one agent name Felicia that realized that my payments were being applied towards my fees instead of principalWells Fargo even sent a letter to Exeter Finance showing that two payments were made for Exeter FinanceI was under the impression with Felecia that my payments have been changed and added towards my principal: June, July and August,I gave the agent my cell number to contact me to contact me to make my payments (deferred) to go towards my principal with her.She made me feel at easeI was worried that my truck would be repo'd after yearsWell after my discussion with Felicia, I received more calls
I extended loan and was told it would take care of the late payments so they would not reflect late or negatively on my report
In October 2015, I was hurt was injured while on military status I was placed out of work indefinitelyIn December I called Exeter to find out about making some arrangements as I knew I was not going have income for some time, I was trying to be proactive and get things in order, I was told then because my loan was under year there were no options for me to extend or refinance Later in after having surgery and many complications, I fell behind on my payments I reached out to Exeter once again and explained the situation, they offered to extend the contract placing the late payments on the end of the loan to bring me current after I made a payment I did this and mailed the docs back to them I didn;t see any changes In Sep/Oct I reached out to Exeter again to find they did not receive the first contract I resubmitted and I was again
Failure to report consumer sale activity to credit bureau companies
I purchased a motor vehicle on 5/whereby my credit was run as a hard inquiry by Exeter Finance CorpMonths later I realized that all my previous payment history have never been reported per my credit reportsIn addition to the payment history, the auto loan borrowed from this company does not reflect in any of my credit records or historyI have contacted this company numerous times, but no action has been takenThe company itself has a record of the number of times I have called as per their customer agents' notes evidenced by talking to different agents on each occasionThe agents have also reported to me that the company reports every days to the credit bureau companies (Transunion and Experian)I have been making $every month, above my minimum payment and on timeI assumed this loan in order to improve my credit score, but my efforts are just pushed to the wall by wrongful and advertiseme
I am owed a refund, I paid off my loan, I have been getting the run around with customer serviceEvery one tells me differently about my refund
The loaned was paid in full and Exeter Finance received their check of $17,on 8/11/as per the car dealership that paid the loan offI received a letter from Exeter Finance on a letter head on August 26, 2016, the letter was congratulating me on paying off the loan in fullThe letter stated that I am owed a refund for the GAP coverage on the Toyota Camry vehicleI contacted the original dealership that I bought the Toyota Camry on August 29th, to find out information on how to receive the refundIt took about two weeks to get information from the dealership on where the check was sentThey stated they sent the GAP check to Exeter Finance around the 23rd of August So I contacted Exeter Finance around the September 21st and they stated they received the check on September 12thExeter Finance Finance also stated t
Exeter is processing payments slow to charge consumers late feesThis delay is also impacting credit reporting and is an fcra violation
I called a representative and asked for an extension and he said he couldn't give me one and was unsure whyI asked him what policy and standard business practice was and he couldn't tell meHe was targeting me onlyHe came back and said I could have a day extension and has not sent me any paperwork to processThe delay is a processing delay that negatively impacts borrowers credit scoresI've had to dispute through experience times to dateIf the matter is not corrected and resolved consistently I will address legally
The worst customer service, interest rates that they know you can't affordContracts that they will Not renegotiateThey would rather you file for bankruptcy and auction the car than work with you on your terms of the contractI'vePaid percent on my loan with a deposit down on a fifteen thousand dollar used car I've paid over 21/yearsI've since filed bk I will have to give the car backThey will not budge on renegotiating the rate being told no they don't do thatI have option so all my hard work and payments are free money to then and they get the car back with an extra to go with all the interest which ate up anything I paid for 21/years
To Whom it *** concern
On 04/25/I *** *** phoned Exeter Finance to inform them I was no longer Working at Vanderbilt, and was unable to pay for the Nissan Altima that I would be surrendering it to themThe person on the line asked me questions about where the Automobile will be and where to find the keys I was told someone will be getting InTouch with me in a couple of days no one didSo, I called back again on 04/28/I was told the paper work that person I talked did not fill out the paper work correctly, so again I gave all information I was asked to, and again was told someone will call me in the next two day to pick the car upAgain no one called no one came to pick the car up, so I called again, on 05/05/and wouldn?t you know was told the same thingI see this company as being incompetent, and the employees very poorly trainedExeter Finance is a very bad business and have very poor custom skills as of 05/06/no one has gotten in touch with me
Issue with unauthorized payment on account
I spoke with a representative a month ago about possibly pushing my payment back due to me not have the funds right away to pay the amount ($427.66) and on 5/18/an unauthorized payment of was processed and caused my bank account to go into the negative amountI am now suffering from this due to the unauthorized payment taken from my accountI am very displeased with this organization
Hello,
I filed a loan extension agreement/ deferred payment agreement plan with this companyI was told my the rep that once this was filled out that I would not have a payment for months and once I make my car loan payment in the 3rd amount it would be the amountI was called by a rep months later when it was time to make my payment and I was advised that the amount due was MORE than my car loan amountThey do state at the beginning of each call that each call is recorded so I asked for my call to be reviewed because the amount that this company was asking for was not what was told to me by THEIR repI was told that a supervisor would call me back and to this date no supervisor has called me, no follow up, nothing
Product_Or_Service: Aug
Account_Number: XXXXXXX
Inaccurate Credit Reporting/Exeter Mistake not fixed
I currently have an auto loan, XXXXXXXXXXXXXXXXXI am writing you today to ask for your help with two situationsOne was my fault and one was notI'll begin with the one that was technically my fault since I had entrusted my wife at the time to pay my car noteI currently serve in the Army and in October 2014, I came home from deploymentI began taking control of my bills that my now ex-wife had been overseeing in my absenceI was informed by a representative at Exeter that I was days behind on my loanI made a payment arrangement that I could afford and followed through on my arrangement as promised, but unfortunately I could only pay $more than my payment which made me technically days late for November 2014, December 2014, and January Now to the part I feel is not my fault, the first part of February I called Exeter and asked what my options were to possibly defer my paymentsAt this time Exeter
Late payments from credit report
The account is no longer active and has been closed but is showing late paymentsThose late payments are affecting me from making financial decisions such as purchasing a home
THIS FINANCE COMPANY IS A COMPLETE RIP OF
! I'VE HAD AN ACCOUNT WITH THESE MONSTERS FOR THE PAST YEARS!!!! AND I'VE BEEN RIPPED OFF FROM WHAT THEY CLAIM LATE PAYMENTS AND INTEREST!! I WILL NEVER DEAL WITH THIS SPECIFIC COMPANY AGAIN!! I'VE HAD TO CALL IN TONS OF TIMES ASKING TO SPEAK WITH A MANAGER DUE TO THE BALANCE OF MY LOAN!!! EVEN BEING REIMBURSED AT ONE POINT BECAUSE THEY CHARGED MY ACCOUNT LATE FEES AND THEY WERE'NT SUPPOSED TO!!! OUT OF ALL THE YEARS OF PAYING BILLS I'VE NEVER RAN ACROSS A COMPANY THIS AWFUL!!! I HAVE LESS THAN MONTHS TO PAY OFF MY LOAN AND THEY'RE LETTING ME WALK AWAY A DISSATISFIED CUSTOMER!!!!!!! BAD FOR BUSINESS OH AND BY THE WAY THIS COMPANY OPERATES JUST AS ONE OF THOSE PAYDAY LOANS DISGUSTING BUSINESSES!!!!
I was in the process of changing financial institutions (banks)i had setup a payment with the new bank and the old bank already had an account open with the same info concerning exeter financeon the 1st of September the old bank sent out a payment to exeterwhen I found out this had happened I contacted the new bank and explained what had happened, a rep from central operations suggested we wait to see if the payment had went out and they could try and stop it.I in the meantime contacted exeter finance and informed one of customer service agents that two payments were sent out to them and there was only that they need to keep the other was sent out in by accidenti spoke to two reps from exeter on the same day, one around 8am on the 5th of september and the other around 2pmthe first rep asked what my call was in reference to,I did not want to tell him so I asked for a manager or supervisorhe asked me if I would tell him some of what it was in reference toi asked if he could
I have been paying on this loan for over years & over $33,on a 16,loan that matures 3/15/& they say I still owe $10,
My account #XXXXXXX I purchased this car in & have paid over on this loan every month I have requested numerous times for a detailed reports showing how my payments r distributed which they refuse to give me Now they say it will be the loan matures on 3/15/& they can not tell me where the $33,I've paid on the car went or why it's showing I still owe 10,I received a letter telling me my loan matures 3/15/& as of 3/16/it will go into repo status I have my bank statements & credit report to show my payment history & their only response is I've been late a few times I've asked to speak w a supervisor & repossession & both refuse my call
I was told I was receiving a refundStill waiting for my refund
I was told I would be refunded for my car payments that were submitted from a third party companyThe payments Exeter received were not posted in my account profileI could not get a solid answer from anybody about what was going on with my refundTalked to a supervisor and he wasn't helpful either, he just connected my call to the accountant and didn't explain my issue to herI was originally told it would take 7-business days to be refunded to my accountThen on another day I was told it would take days to receive my refund by mail, but it should be here any day because my days was almost upI explained the importance that I refinanced my car and needed that refund ASAPMy car payment is NOW already lateNow I'm told it will be in my mail by October 28thMy car payment was due 10/18/and they were more than aware of thatThey were not concerned nor did they actually careNobody will answer my e
Overpayment on payoff refund
Yes my issue is with Exeter finance I refinanced my truck with another entity and a payment of was sent to them from my new lien holder it was received on August 9th then deposited on August 10th and I got a letter from them on August 18th saying paid in fullNow the problem is I only owed which is a difference of that is owed to meSo I call and ask when am I going to receive the money owed to me and there response is to until account is fully closedNow I want to say this is not good business practices there is no reason for them to hold this moneyLet me say this when my payment is due they get paid but now they owe me and want to make excuse and say it is there policyBut I called a few times before this to ask when I am going to get the check other reps said to days??? Lastly I want my money now no excuses I need it!!!!!!!!
I totaled my car back on may 25,My insurance sent them the check in the beginning of JuneThe recieved the check in the middle of June
I am writing this complaint because I was misinformed by a total loss rep from exeterMy insurance company paid out $12,I had a reminder balance of $I was told by the total loss representative that since I live in New York State that remainder balance would get waived once they received reimbursement from the factory warranty and that I dont have to make any more car paymentsI called on many occassions asking if they received the reimbursement for the extended warranty they told me they have not received the paymentDuring this time I was still getting billed for a carpaymentExeter report to the credit bureau that I was days late on my carpaymentI contacted exeter on the matterAnd they told me I was still responsible for the car payments until they received the check for the extended warranty reimbursementI expla
This company financed a car for meI paid it off months ago and have not received the lean release yetAm not able to drive the car because cannot get tags without the lean releaseIs very upsetting
Made an overpayment of $which was confirmed cashed by ExeterExeter says they can't find it
On 05/25/Exeter cashed a payment received from Autopay Plus for $The third party (Autopay Plus) confirmed this to meWhen I called Exeter they said they don't have this informationI have the check number, a fax statement, and an email provided by the third party confirming they sent the check, Exeter received it and cashed itYet when speaking with both a phone representative and his manager, they both deny that payment was ever receivedI've been a loyal customer for over years and never had an issue with them receiving money from me, but when they owe me money they suddenly can't find the check they cashedThis is gross misconduct on part of ExeterThey obviously have sub-par record keeping or they are intentionally trying to make it extremely difficult for me to receive the over payment they owe meI was told that anything under $would only take 7-busin
I was misinformed by Exeter Finance agent back in December of Because of this misinformation and has caused my credit to drop a 100+ points
Exeter Finance admitted that I was given the wrong information by a new agent for the company back in DecemberI have called twice a month ever since then to try and get them to update all of my information to reflect on my credit reportI made a payment in June of and then a consecutive payment also in June of for June and July and August and September we're supposed to be put to the end of the loanThey did move the last two payments to the end of the loan however *** me and days past due on my credit so if you look at my report since I bought the car there were no problems everything was paid on time once I started getting the wrong information from Exeter I started to fall behind doing everything that I could to get the payments paid which I did every monthI have asked for an investigation to be done by their credi
Exeter finance is reporting me on all credit reporting agencies wrongfullyI am paying my deferred payments now beginning in September
I paid my maturity payment for August 14th on 09/13/by money gramI received 30+ plus calls within days that a payments were not madeThat I was over days lateI was mistreated and talked down to and yelled atIt took one agent name Felicia that realized that my payments were being applied towards my fees instead of principalWells Fargo even sent a letter to Exeter Finance showing that two payments were made for Exeter FinanceI was under the impression with Felecia that my payments have been changed and added towards my principal: June, July and August,I gave the agent my cell number to contact me to contact me to make my payments (deferred) to go towards my principal with her.She made me feel at easeI was worried that my truck would be repo'd after yearsWell after my discussion with Felicia, I received more calls
I extended loan and was told it would take care of the late payments so they would not reflect late or negatively on my report
In October 2015, I was hurt was injured while on military status I was placed out of work indefinitelyIn December I called Exeter to find out about making some arrangements as I knew I was not going have income for some time, I was trying to be proactive and get things in order, I was told then because my loan was under year there were no options for me to extend or refinance Later in after having surgery and many complications, I fell behind on my payments I reached out to Exeter once again and explained the situation, they offered to extend the contract placing the late payments on the end of the loan to bring me current after I made a payment I did this and mailed the docs back to them I didn;t see any changes In Sep/Oct I reached out to Exeter again to find they did not receive the first contract I resubmitted and I was again
Failure to report consumer sale activity to credit bureau companies
I purchased a motor vehicle on 5/whereby my credit was run as a hard inquiry by Exeter Finance CorpMonths later I realized that all my previous payment history have never been reported per my credit reportsIn addition to the payment history, the auto loan borrowed from this company does not reflect in any of my credit records or historyI have contacted this company numerous times, but no action has been takenThe company itself has a record of the number of times I have called as per their customer agents' notes evidenced by talking to different agents on each occasionThe agents have also reported to me that the company reports every days to the credit bureau companies (Transunion and Experian)I have been making $every month, above my minimum payment and on timeI assumed this loan in order to improve my credit score, but my efforts are just pushed to the wall by wrongful and advertiseme
I am owed a refund, I paid off my loan, I have been getting the run around with customer serviceEvery one tells me differently about my refund
The loaned was paid in full and Exeter Finance received their check of $17,on 8/11/as per the car dealership that paid the loan offI received a letter from Exeter Finance on a letter head on August 26, 2016, the letter was congratulating me on paying off the loan in fullThe letter stated that I am owed a refund for the GAP coverage on the Toyota Camry vehicleI contacted the original dealership that I bought the Toyota Camry on August 29th, to find out information on how to receive the refundIt took about two weeks to get information from the dealership on where the check was sentThey stated they sent the GAP check to Exeter Finance around the 23rd of August So I contacted Exeter Finance around the September 21st and they stated they received the check on September 12thExeter Finance Finance also stated t
Exeter is processing payments slow to charge consumers late feesThis delay is also impacting credit reporting and is an fcra violation
I called a representative and asked for an extension and he said he couldn't give me one and was unsure whyI asked him what policy and standard business practice was and he couldn't tell meHe was targeting me onlyHe came back and said I could have a day extension and has not sent me any paperwork to processThe delay is a processing delay that negatively impacts borrowers credit scoresI've had to dispute through experience times to dateIf the matter is not corrected and resolved consistently I will address legally