This company financed a car for meI paid it off months ago and have not received the lean release yetAm not able to drive the car because cannot get tags without the lean releaseIs very upsetting
THIEF ALERT!!!! DO NOT USE THIS COMPANY FOR ANYTHING!!! If I could give this company stars I wouldI have never missed a car payment nor have I been lateThey stole over $from me this month and have put me through the ringer in getting it backI set up automated payments five months ago for the 15th of each monthThis month, as usual the payment was not taken on the 15thSo, on the 16th I paid my billOn the 19th they stole $out of my account after knowingly receiving my payment on the 16thThey told me to send a running bank statement from my bank and after I did so, they informed me that they could not use it to give me back my money after days passed and being informed that the money would be in my account after hrsThe customer service representatives are rude and the managers can not help you and tell you that they are the only people you can talk toI am going to get my money back one way or anotherI will be going to my bank to reverse the payment and refinancing my car with a trustworthy company with better rates and decent customer serviceI will not give my money to thieves!! They should be shut downI've been reading other reviews and have noticed that this is not the first time that they have done this
Exeter finance refuses to post a payment from my insurance companyAlso I have made a 10,payment and they also refuse to post it
I was involved in an accident on Feb 13th and my insurance company has totaled out my carI am trying to pay off my loan to Exeter but they seem to be prohibiting me from paying the loan off earlyThey won't update my account, give me an accurate payoff or post the 10,worth of payments from myself and my insurance companyThey keep telling me to call and check back in 24-hours but I keep checking back and getting the same run aroundMeanwhile I am accruing interest on a loan that I am trying to pay offThey are violating our contract to allow me to pay off the loan early
My car has been paid off since November 15, I haven't received my title !
Paid my car off in nice November per the payoff from the customer service agent! Called them to give them my new address and they stated I still had a balance of $or so dollars the agent explained it was a error on their part I called today to check my status again and still stating I have a balance ! They supervisor said the other agent gave me wrong info! No one has called and told me anything! I want my title!
Refund owed on car loan that was paid off via trade in on a new vehicle
Traded old car in on new vehicle October 4thRefund has been owed since mid OctoberAt first contact I was directed to fax bank statement in requesting a refund and showing last paymentThat was denied with no notice Followed up a month later and at that time was notified they denied my refund requestAt that time I was given Arnold email address to send it toI was told I'd have my refund in 3-business daysFollowed up weeks later and was told that that was incorrect and that I should have a check before December I never received my refundI called today 1/4/to ask about it and was told that they mailed it to the wrong addressEvery time I called in I confirmed my mailing address and phone numberHow is this possible? Talked to a manager (Heather, Customer Service Manager, Clearfield Utah office)today, she says a check is being mailed todayI informed her that was unacceptableI've been
Exeter owes me 2,for the difference for a car I had financed and they do not want to give it to meThey only gave me
On April I did a trade in with my vehicle I had financed thru Exeter we submitted the offer they accepted the offer and Mail the payoff within the days and Exeter will not give me my remaining money that was leftThey owe me 2,and only refunded me they said it wasn't entered into their "system" according to their payoff amount time so they don't owe me anythingI feel I am owed this money because they received the money in timeIt's not my fault they are behind in entering the infoWe did our part on timeThey received the money by April 19th so they should've had the payoff entered in their system by the cut off dateSo they're putting the blame on *** dodge
To Whom it *** concern
On 04/25/I *** *** phoned Exeter Finance to inform them I was no longer Working at Vanderbilt, and was unable to pay for the Nissan Altima that I would be surrendering it to themThe person on the line asked me questions about where the Automobile will be and where to find the keys I was told someone will be getting InTouch with me in a couple of days no one didSo, I called back again on 04/28/I was told the paper work that person I talked did not fill out the paper work correctly, so again I gave all information I was asked to, and again was told someone will call me in the next two day to pick the car upAgain no one called no one came to pick the car up, so I called again, on 05/05/and wouldn?t you know was told the same thingI see this company as being incompetent, and the employees very poorly trainedExeter Finance is a very bad business and have very poor custom skills as of 05/06/no one has gotten in touch with me
around July of I purchased a car for 22,and received a loan through Exeter financial Corp my monthly payment are @ 19.88% APR for monthsI recently spoke too Exeter concerning a PRINCIPAL ONLY payoff however I was only told the dailey rate that I pay in INTEREST, which is $a day I was told that my current balance was$17,; again I asked was this a INTEREST & PRINCIPAL payoff and didn't get a principal quote I decided to figure this out on my own, starting with a day at days equal INTEREST ONLYThis would leave going towards the PRINCIPAL Currently there is months remaining on this loan months mulpitied by PRINCIPAL ONLY payments of equals $12,091.20!
Product_Or_Service: car loan
started a car loan 9/1/for total amount of 21,Have made payments of *** and as of today owe *** The amount owed should be les
I have made all payments on time, while we actually pay every weeks and were ahead of the car note the first months in from 9/1/As of march, I've noticed that all of our payments seem to not be applied to the account, and my total balance is not going down anymoreI have made over *** in payments on a loan total of *** and as of today Exeter says I still owe *** from September 1,to todayWe traded the car in, and had to carry over *** in negative equity into our new vehicleWe want a refund sent to our new car dealer, or to us
A billing was communicated as being scheduledThis was not ever scheduledThis was reported to the credit bureau lowing my score points
I contacted Exeter Finance in September to pay my bill for the monthThe representative I spoke with guaranteed me that everything was scheduled and I was good to goCome to find out, in November, this individual never actually scheduled the paymentI also never received any voicemails or letters informing me of this late paymentI finally received a voicemail the second week of November informing me that they had some "options" for meI knew that having "options" couldn't be a good thing, so I gave them a call backThat is when they officially told me of this due balance that had been outstanding for three monthsI explained the situation to the representative and she let me know that "I should have been well aware of my due dates"I informed her I was aware of my due date and that I called to schedule a paymentThis is when she inf
Dispute regarding additional "fees" that can't be explained or sent in detail to my address
This company repossessed my car despite making arrangements of paying what was past dueThe company states I had a "cease and desist" on my account to prevent the company from contacting me so they stated they were unable to send me any correspondence by mail or contact me by phoneI never requested thisI paid the repossession fees to bring my account current on 01/15/for $The company who handles their legal issues was closed due to a snow storm so I had to wait from 1/to 1/to make payment to retrieve my car from the local storage company holding my vehicleI have "fees" that have now appeared on my monthly statement indicating that I owe additional money for the repossessionAfter making a monthly payment today (4/6/18), I asked a customer service rep (Jeremy) to send me an itemized billHe told me that was not possible, and that I owe an additional $but could not as
I Paid off the vehicle and their holding an insurance checkI sent in all the paper work from the body shop with pictures
$check their in a account I no longer have with them.My car was paid off they have no interest in my vehicle any longer
Issue with unauthorized payment on account
I spoke with a representative a month ago about possibly pushing my payment back due to me not have the funds right away to pay the amount ($427.66) and on 5/18/an unauthorized payment of was processed and caused my bank account to go into the negative amountI am now suffering from this due to the unauthorized payment taken from my accountI am very displeased with this organization
Yesterday 5/22/around 2pm I was at my friend house from workHe said someone towed my car a white truck address *** e *** *** *** ***
Now I called law inforcement the same day plus I went too the dept of motor vehicle to obtain my tags # and they also provide me with my vin number to my vehicle as well XXXXXX
We still couldn't locate the vehicle, someone said called where I bought the vehicleTo my surprised they stole my vehicle and hide it at unknown locations in ColumbusSaying he had documents signedSo I let him know what the dealer told meHe said I need to in cash and he will provide me a vehicle an arrivalSo I did that and drive with my new vehicle I payed cash forNow he saying paperwork that he has with my name on it saying I oweSo I asked him what was the name on the paperwork he replied *** ***, so I asked mr Justin Buckley one questionSo I've asked mr Buckley if he himself had seen me signed any of those paperwork or d
Exeter owes me 2,for the difference for a car I had financed and they do not want to give it to meThey only gave me
On April I did a trade in with my vehicle I had financed thru Exeter we submitted the offer they accepted the offer and Mail the payoff within the days and Exeter will not give me my remaining money that was leftThey owe me 2,and only refunded me they said it wasn't entered into their "system" according to their payoff amount time so they don't owe me anythingI feel I am owed this money because they received the money in timeIt's not my fault they are behind in entering the infoWe did our part on timeThey received the money by April 19th so they should've had the payoff entered in their system by the cut off dateSo they're putting the blame on *** dodge
The worst customer service, interest rates that they know you can't affordContracts that they will Not renegotiateThey would rather you file for bankruptcy and auction the car than work with you on your terms of the contractI'vePaid percent on my loan with a deposit down on a fifteen thousand dollar used car I've paid over 21/yearsI've since filed bk I will have to give the car backThey will not budge on renegotiating the rate being told no they don't do thatI have option so all my hard work and payments are free money to then and they get the car back with an extra to go with all the interest which ate up anything I paid for 21/years
Amount disputed was the amount sent to me by my insurance for my car repairthey were very rude and unprofessional
I was involved in a car accident on 01/25/since then the vehicle which is financed by Exeter has been in the repair shop getting fixedFrom the moment I crashed the car I called Exeter and explained my situation and how they would have to endorse the check that would be provided to me by my insurance in order to pay the repair and get my car backThey explained to me their process and how they needed the insurance estimate the body shop work order with letter head, a W-from the body shop and photos of the repaired vehicleafter that called them several times to confirm that I had everything they requiredthe days passed and for the last two weeks I have been in constant contact with them letting them know that the car would be ready on 03/03/by this point I had already sent them everything they asked for except the photos of the finished car since that
Hello,
I filed a loan extension agreement/ deferred payment agreement plan with this companyI was told my the rep that once this was filled out that I would not have a payment for months and once I make my car loan payment in the 3rd amount it would be the amountI was called by a rep months later when it was time to make my payment and I was advised that the amount due was MORE than my car loan amountThey do state at the beginning of each call that each call is recorded so I asked for my call to be reviewed because the amount that this company was asking for was not what was told to me by THEIR repI was told that a supervisor would call me back and to this date no supervisor has called me, no follow up, nothing
Product_Or_Service: Aug
Account_Number: XXXXXXX
Online services been down for about months and counting,resulting in me not being able to pay car note bull on time
Once you Google Exeter finance you see there website comes up yet when you click on this website to try and log into your account, you then get redirected to a screen stating services are down, check back later,sorry for your inconvenience.a number to call them they provided is disconnectedWith no alternative or direction to keep up its service
Inaccurate Credit Reporting/Exeter Mistake not fixed
I currently have an auto loan, XXXXXXXXXXXXXXXXXI am writing you today to ask for your help with two situationsOne was my fault and one was notI'll begin with the one that was technically my fault since I had entrusted my wife at the time to pay my car noteI currently serve in the Army and in October 2014, I came home from deploymentI began taking control of my bills that my now ex-wife had been overseeing in my absenceI was informed by a representative at Exeter that I was days behind on my loanI made a payment arrangement that I could afford and followed through on my arrangement as promised, but unfortunately I could only pay $more than my payment which made me technically days late for November 2014, December 2014, and January Now to the part I feel is not my fault, the first part of February I called Exeter and asked what my options were to possibly defer my paymentsAt this time Exeter
This company financed a car for meI paid it off months ago and have not received the lean release yetAm not able to drive the car because cannot get tags without the lean releaseIs very upsetting
THIEF ALERT!!!! DO NOT USE THIS COMPANY FOR ANYTHING!!! If I could give this company stars I wouldI have never missed a car payment nor have I been lateThey stole over $from me this month and have put me through the ringer in getting it backI set up automated payments five months ago for the 15th of each monthThis month, as usual the payment was not taken on the 15thSo, on the 16th I paid my billOn the 19th they stole $out of my account after knowingly receiving my payment on the 16thThey told me to send a running bank statement from my bank and after I did so, they informed me that they could not use it to give me back my money after days passed and being informed that the money would be in my account after hrsThe customer service representatives are rude and the managers can not help you and tell you that they are the only people you can talk toI am going to get my money back one way or anotherI will be going to my bank to reverse the payment and refinancing my car with a trustworthy company with better rates and decent customer serviceI will not give my money to thieves!! They should be shut downI've been reading other reviews and have noticed that this is not the first time that they have done this
Exeter finance refuses to post a payment from my insurance companyAlso I have made a 10,payment and they also refuse to post it
I was involved in an accident on Feb 13th and my insurance company has totaled out my carI am trying to pay off my loan to Exeter but they seem to be prohibiting me from paying the loan off earlyThey won't update my account, give me an accurate payoff or post the 10,worth of payments from myself and my insurance companyThey keep telling me to call and check back in 24-hours but I keep checking back and getting the same run aroundMeanwhile I am accruing interest on a loan that I am trying to pay offThey are violating our contract to allow me to pay off the loan early
My car has been paid off since November 15, I haven't received my title !
Paid my car off in nice November per the payoff from the customer service agent! Called them to give them my new address and they stated I still had a balance of $or so dollars the agent explained it was a error on their part I called today to check my status again and still stating I have a balance ! They supervisor said the other agent gave me wrong info! No one has called and told me anything! I want my title!
Refund owed on car loan that was paid off via trade in on a new vehicle
Traded old car in on new vehicle October 4thRefund has been owed since mid OctoberAt first contact I was directed to fax bank statement in requesting a refund and showing last paymentThat was denied with no notice Followed up a month later and at that time was notified they denied my refund requestAt that time I was given Arnold email address to send it toI was told I'd have my refund in 3-business daysFollowed up weeks later and was told that that was incorrect and that I should have a check before December I never received my refundI called today 1/4/to ask about it and was told that they mailed it to the wrong addressEvery time I called in I confirmed my mailing address and phone numberHow is this possible? Talked to a manager (Heather, Customer Service Manager, Clearfield Utah office)today, she says a check is being mailed todayI informed her that was unacceptableI've been
Exeter owes me 2,for the difference for a car I had financed and they do not want to give it to meThey only gave me
On April I did a trade in with my vehicle I had financed thru Exeter we submitted the offer they accepted the offer and Mail the payoff within the days and Exeter will not give me my remaining money that was leftThey owe me 2,and only refunded me they said it wasn't entered into their "system" according to their payoff amount time so they don't owe me anythingI feel I am owed this money because they received the money in timeIt's not my fault they are behind in entering the infoWe did our part on timeThey received the money by April 19th so they should've had the payoff entered in their system by the cut off dateSo they're putting the blame on *** dodge
To Whom it *** concern
On 04/25/I *** *** phoned Exeter Finance to inform them I was no longer Working at Vanderbilt, and was unable to pay for the Nissan Altima that I would be surrendering it to themThe person on the line asked me questions about where the Automobile will be and where to find the keys I was told someone will be getting InTouch with me in a couple of days no one didSo, I called back again on 04/28/I was told the paper work that person I talked did not fill out the paper work correctly, so again I gave all information I was asked to, and again was told someone will call me in the next two day to pick the car upAgain no one called no one came to pick the car up, so I called again, on 05/05/and wouldn?t you know was told the same thingI see this company as being incompetent, and the employees very poorly trainedExeter Finance is a very bad business and have very poor custom skills as of 05/06/no one has gotten in touch with me
around July of I purchased a car for 22,and received a loan through Exeter financial Corp my monthly payment are @ 19.88% APR for monthsI recently spoke too Exeter concerning a PRINCIPAL ONLY payoff however I was only told the dailey rate that I pay in INTEREST, which is $a day I was told that my current balance was$17,; again I asked was this a INTEREST & PRINCIPAL payoff and didn't get a principal quote I decided to figure this out on my own, starting with a day at days equal INTEREST ONLYThis would leave going towards the PRINCIPAL Currently there is months remaining on this loan months mulpitied by PRINCIPAL ONLY payments of equals $12,091.20!
Product_Or_Service: car loan
started a car loan 9/1/for total amount of 21,Have made payments of *** and as of today owe *** The amount owed should be les
I have made all payments on time, while we actually pay every weeks and were ahead of the car note the first months in from 9/1/As of march, I've noticed that all of our payments seem to not be applied to the account, and my total balance is not going down anymoreI have made over *** in payments on a loan total of *** and as of today Exeter says I still owe *** from September 1,to todayWe traded the car in, and had to carry over *** in negative equity into our new vehicleWe want a refund sent to our new car dealer, or to us
A billing was communicated as being scheduledThis was not ever scheduledThis was reported to the credit bureau lowing my score points
I contacted Exeter Finance in September to pay my bill for the monthThe representative I spoke with guaranteed me that everything was scheduled and I was good to goCome to find out, in November, this individual never actually scheduled the paymentI also never received any voicemails or letters informing me of this late paymentI finally received a voicemail the second week of November informing me that they had some "options" for meI knew that having "options" couldn't be a good thing, so I gave them a call backThat is when they officially told me of this due balance that had been outstanding for three monthsI explained the situation to the representative and she let me know that "I should have been well aware of my due dates"I informed her I was aware of my due date and that I called to schedule a paymentThis is when she inf
Dispute regarding additional "fees" that can't be explained or sent in detail to my address
This company repossessed my car despite making arrangements of paying what was past dueThe company states I had a "cease and desist" on my account to prevent the company from contacting me so they stated they were unable to send me any correspondence by mail or contact me by phoneI never requested thisI paid the repossession fees to bring my account current on 01/15/for $The company who handles their legal issues was closed due to a snow storm so I had to wait from 1/to 1/to make payment to retrieve my car from the local storage company holding my vehicleI have "fees" that have now appeared on my monthly statement indicating that I owe additional money for the repossessionAfter making a monthly payment today (4/6/18), I asked a customer service rep (Jeremy) to send me an itemized billHe told me that was not possible, and that I owe an additional $but could not as
I Paid off the vehicle and their holding an insurance checkI sent in all the paper work from the body shop with pictures
$check their in a account I no longer have with them.My car was paid off they have no interest in my vehicle any longer
Issue with unauthorized payment on account
I spoke with a representative a month ago about possibly pushing my payment back due to me not have the funds right away to pay the amount ($427.66) and on 5/18/an unauthorized payment of was processed and caused my bank account to go into the negative amountI am now suffering from this due to the unauthorized payment taken from my accountI am very displeased with this organization
Yesterday 5/22/around 2pm I was at my friend house from workHe said someone towed my car a white truck address *** e *** *** *** ***
Now I called law inforcement the same day plus I went too the dept of motor vehicle to obtain my tags # and they also provide me with my vin number to my vehicle as well XXXXXX
We still couldn't locate the vehicle, someone said called where I bought the vehicleTo my surprised they stole my vehicle and hide it at unknown locations in ColumbusSaying he had documents signedSo I let him know what the dealer told meHe said I need to in cash and he will provide me a vehicle an arrivalSo I did that and drive with my new vehicle I payed cash forNow he saying paperwork that he has with my name on it saying I oweSo I asked him what was the name on the paperwork he replied *** ***, so I asked mr Justin Buckley one questionSo I've asked mr Buckley if he himself had seen me signed any of those paperwork or d
Exeter owes me 2,for the difference for a car I had financed and they do not want to give it to meThey only gave me
On April I did a trade in with my vehicle I had financed thru Exeter we submitted the offer they accepted the offer and Mail the payoff within the days and Exeter will not give me my remaining money that was leftThey owe me 2,and only refunded me they said it wasn't entered into their "system" according to their payoff amount time so they don't owe me anythingI feel I am owed this money because they received the money in timeIt's not my fault they are behind in entering the infoWe did our part on timeThey received the money by April 19th so they should've had the payoff entered in their system by the cut off dateSo they're putting the blame on *** dodge
The worst customer service, interest rates that they know you can't affordContracts that they will Not renegotiateThey would rather you file for bankruptcy and auction the car than work with you on your terms of the contractI'vePaid percent on my loan with a deposit down on a fifteen thousand dollar used car I've paid over 21/yearsI've since filed bk I will have to give the car backThey will not budge on renegotiating the rate being told no they don't do thatI have option so all my hard work and payments are free money to then and they get the car back with an extra to go with all the interest which ate up anything I paid for 21/years
Amount disputed was the amount sent to me by my insurance for my car repairthey were very rude and unprofessional
I was involved in a car accident on 01/25/since then the vehicle which is financed by Exeter has been in the repair shop getting fixedFrom the moment I crashed the car I called Exeter and explained my situation and how they would have to endorse the check that would be provided to me by my insurance in order to pay the repair and get my car backThey explained to me their process and how they needed the insurance estimate the body shop work order with letter head, a W-from the body shop and photos of the repaired vehicleafter that called them several times to confirm that I had everything they requiredthe days passed and for the last two weeks I have been in constant contact with them letting them know that the car would be ready on 03/03/by this point I had already sent them everything they asked for except the photos of the finished car since that
Hello,
I filed a loan extension agreement/ deferred payment agreement plan with this companyI was told my the rep that once this was filled out that I would not have a payment for months and once I make my car loan payment in the 3rd amount it would be the amountI was called by a rep months later when it was time to make my payment and I was advised that the amount due was MORE than my car loan amountThey do state at the beginning of each call that each call is recorded so I asked for my call to be reviewed because the amount that this company was asking for was not what was told to me by THEIR repI was told that a supervisor would call me back and to this date no supervisor has called me, no follow up, nothing
Product_Or_Service: Aug
Account_Number: XXXXXXX
Online services been down for about months and counting,resulting in me not being able to pay car note bull on time
Once you Google Exeter finance you see there website comes up yet when you click on this website to try and log into your account, you then get redirected to a screen stating services are down, check back later,sorry for your inconvenience.a number to call them they provided is disconnectedWith no alternative or direction to keep up its service
Inaccurate Credit Reporting/Exeter Mistake not fixed
I currently have an auto loan, XXXXXXXXXXXXXXXXXI am writing you today to ask for your help with two situationsOne was my fault and one was notI'll begin with the one that was technically my fault since I had entrusted my wife at the time to pay my car noteI currently serve in the Army and in October 2014, I came home from deploymentI began taking control of my bills that my now ex-wife had been overseeing in my absenceI was informed by a representative at Exeter that I was days behind on my loanI made a payment arrangement that I could afford and followed through on my arrangement as promised, but unfortunately I could only pay $more than my payment which made me technically days late for November 2014, December 2014, and January Now to the part I feel is not my fault, the first part of February I called Exeter and asked what my options were to possibly defer my paymentsAt this time Exeter