I am trying to reach someone in the corporate office to go over my account
I have trying for months to get in touch with someone who can handle financing for ExeterI have been trying to work out payments due to being sold a car which is basically a lemonI was given a half car fax and the car is damaged and needs a $transmissionAnd I have barely had the car a little over a yearI have been trying to work with Exeter reps to to resolve this issue to no avail
Reposseion
I purchased my Kia Sorento in I believe the year I had this vehicle for about a yearI had to voluntarily give back my car due to the fact that my income changed and I could no longer afford the paymentsIt's now and I cant get a mortgage because they say I still owe over $11,for this vehicleThere's no way that could be the difference in the amount that it was then sold for and what I oweThey may say (as they have in other complaints) that this was agreed on when signing but I got no paperwork proving the amount the car was sold for and what I then owedI think they are flat out stealing from customers, knowing that they are only going with this company due to poor credit to begin with, and then being taken advantage ofI am now working with a lawyer to get this fixed
Current monthly amount due was on 5/- mailed payment was received on 5/19, as of 5/late fee of $assessed to the account
Acct # XXXXXXX; Ford Fusion 2015, purchased 12/the interest rate is 21%, which is already ridiculousHowever, this is the only company in the entire USA that doesn't offer a grace period for payments before applying a late feeThen the late is about 10% of the monthly paymentMost late fees are a standard rate and applied after "x" amount of daysAnother issue I have is that this finance company has NEVER gotten my bill to me timely to ensure mailing, which I have complained about several times, and then they have no grace periodThat's very egregious of a company that can't mail the payment coupon out timely and turn around and charge its customers a late feeI usually get the payment coupon the week the payment is dueNot to mention the or phone calls per day when the payment is not received by the due dateExeter charges a $late f
Refusing to provide a paid in full letter
I paid off a loan with them on September 4th, I called and requested a paid in full letter, as I am making another purchase and it is requiredThey indicated it would be faxed to the number I provided within hoursI waited two days and called back, they said give it another day, so I didIt has been a week and it is still not in my possessionI lost out on the other purchase I was makingWhen I call, they keep saying give it another day
Sold the vehicle my loan was onThe dealership paid the load, and Exeter proceeded to take a payment from my account anyways
Sold my vehicle March 10th, the dealership paid off the loanExeter says they received the payoff on march but they proceeded to process an automatic payment on the When I called to ask why they processed the payment and for them to refund the money to my account asap ( as it is now -99) they told me I would need to prove to them that the payment needed to be refunded ( even though they confirmed all of the facts moments before hand )
I have been paying car notes and they saying they have no payments but 405.00out of months but I have paid over they have it in repression now
Theyare trying to repossess it and still want me to pay and they can't find the money that I have already paid so I refuse to pay that until they can find out where the money is that I have already paid and now they want me to pay double and it would still be in repossion until they feel they have enough money on it.they hadn't sent anything to let me know about a repossion or when I call in a payment they take it off my card and no one said anything about a repossion when the payment was made still noone has not said that it was in repossion it has been months now they want more money and still got it under repossion
Car was totaled due to accident,account was taken over by insurance by reported late since March
Car was totaled March Insurance told me not to make payment because it would be covered with payoffMy account was reported past due unknowingly and once paid off it still shows that I did not make payments even though I was told not toThe late payments were not purposely and now I can not get a loan for a car because it is showing that I was late months on a car that I wasn't driving due to being totaledWhen I spoke to rep in July I was told that once car was paid that my report would be updated and late payments would be removedHowever, after speaking with a rep last week she stated that the late payments would show on my account because I was responsible for payments
Exeter finance is a example of predatory lendingThey typically lend to people with low credit scores at very high interest ratesExample: my 22.43%
ACCOUNT
NUMBER
XXXXXXX
Exeter Finance, financed my car at a very high interest rateI come from a demographic where credit, interest rates and financing is not commonly usedTherefore, I was not knowledgeable about how the interest rate affects my future finances
I financed a Hyundai Accent with Exeter Finance with an interest rate of percentThe total amount I will pay to Exeter Finance will be over thousand
Contract Date11/22/
Maturity Date2/20/
APR (%)
OrgAmtFinanced$17,
Monthly Payment$
Amount Remaining$10,
Payments Made
Months Extended
VEHICLE
Model Year
MakeHYUNDAI
ModelACCENT
Last Digits o***
Exeter Finance is a predatory lender that takes advantage of consumers who have low credit scores and typically are not knowledgeable in cr
HORRIOBLE CUSTOMER SERVICE
At this point I am unsure if I need to be writing you, sending a claim to the Revdex.com, attorney general, corporate or whatI am so *** off right now I can not see straight! I have been on the phone countless times with your horrible very rude customer service department and I want resolutionso heres my story again for the 12th time todayin October my mother who is on this loan as well called in for a payment extension and was told that she was going to receive an email with the payment extension papers to fill out and once submitted they will process this and not to worry about a payment until Decemberso fast forward to last sunday the 25thI logged on line to see when the December payment was due and seen I have a balance of almost so my first question is whyyour customer service department was not open which is understandable on a sundayso Monday morning I called back and spoke to williehe was extremely helpful and extremely nice and
Recurring Nsf fee
I have been with exeter finance going on two years since november and during the month of may exeter finance would not accept my payments totatling dollars but instead charged me three nsf fee charges of and I spoke with representatives and asked why was I charged but no clear answerI could not figure out why and neither could my bank and my bank usaa agreed to verify the funds were there at the time of each transaction but exeter refused cooperation and would not accept any information I could provideI even spoke with supervisors at exeter and they would not let me get a word in during the conversationsExeter conclusion was that my bank info was incorrect but how when my account has been the same never changed at any pointMy account # is XXXXXXXNo one could explain anything to me but now ive lost in fees
This company is fraudulently refusing to report my payment history to the credit bureau
I found out on Saturday September 22, that I have been made payments on my vehicle loan and none of the have been reported to the credit burauThis company has excepted a letter from someone in Dallas Texas that I do not know and has no authorization to my account telling them not to report my paymentsThis company never contacted me but followed the directions written by a person other than myselfI have contacted the company and spoke with several different people and no one that I have spoken with is able to fix this fraudulent issueI have even sent them a letter by email requesting the payments be reportedI have not been able to find a solution with them and they just continue to make excuses for the problem instead of looking for a solution
I have a car loan thru Exeter A simple interest car loan My complaint is that Exeter will not provide me with specific amounts of my payments that have gone to principle and interest I think that they have applied money to interest when it should have gone to principle.I have called Exeter twice requesting written receipts for my payments I have overpaid my payments mostly.The first call was eventually handled by a man named Curt/Kurt The conversation was awful and ended with the man telling me that he would send me a copy of my contract and details of where my payments had been allocated Neither have arrived That was mid-December 2015.I called again mid-January This time I spoke with a very nice woman who told me a verbal amount that they say I have paid towards interest the past year and the conversation ended with being told I would be mailed the account details I was looking for That has not happened either.I feel that it is really fake to have web site that has c
Double took a car paymentI called spoke to supFxd bank statement no refund yet,bank act neg &now I have bounce fees& I had to pay $fax stmnt
I faxed my bank statement showing double charge spoke to several people rude, not helpful just keep saying sorryI am out my money they double took now I have insufficient bank fees $a piece and I had to pay $to fax my bank statement when they clearly see they double chargedWhy do I have to fight and pay more for my money they double took!
WOW is all I can say...and no not in a good wayI have been paying on my account for a little over four years (five year note...supposedly)And at the same time I have also carried full coverage insurance, which for what ever reason...was to protect them of coarse and their loan interest...but as well to protect mineA few months ago I was involved in a fender bender...literally...bent fender...so I make the appropriate steps with my insurance company and they send me a check minus the five hundred dollar deductibleMy insurance company tells me that it was MY choice as to where and how I make the repairsNow...my family is full of qualified mechanics and the best cheapest route I found to go was to just buy a new fender at the salvage yard and get free labor to have it installedSo.....I call Exeter to enquire where I needed to send the insurance check to have it endorsed by them so that I could pay to get the parts needed to fix this carThe customer service rep tells me the address and tells me that they would just sign it and send it back out to me in business days.....it has been three week and no checkSo....I called them again to find out what the problem wasNOW they tell me that their policy is that the ONLY way they will send this back to me is after I show them proof that the repairs have been made.....which cant happen till I receive that *** check that was written by MY insurance company to make the repairsThen....they tell me that if I don't send that proof to them they will endorse the check and apply it to the principle on the loanSo...in other words...MY full coverage insurance that I PAY DEARLY for can only benefit other drivers....and EXETER FINANCE corpThis company charges ridiculous rates on loans because they are a second chance loan service to those of us who have been affected by our *** economyBut then they act like the people they give loans to should just have money in the amounts of hundreds or even thousands of dollars laying aroundThese people are straight crooksHa but the joke is on them though...because using my head I did not endorse that check either....and I am calling the insurance company to cancel that checkIf the repairs cant be made....I refuse to pay even higher insurance rates for making this claim...so that Exeter can profit off of itIf I ever am in a situation that this is the only loan company to use....I will do without whatever it is that I am trying to purchase All I was asking them to do was to send me the money back so that I could actually make the repairs needed...so now..."Their car" (yeah the Manager actually said that this car was theirs till the loan is paid offwhich yes I am aware of that but for them to say that...for the manager to say that to me was beyond unprofessional.) I have been maybe up to a week late...but never even a month past due....and to be treated so disrespectfully...I AM BEYOND *** OFF!!
this bank appared on my credit as a hard inquiry when contacted after speaking to Transunion they refused to provide me with a letter of inquiry deletion
I paid off the auto loan and requested the title, on Oct 11th They never sent it I have requested it times to date
On Oct 9th I requested a payoff amount for my Mini CooperI authorized the pay off amount of 12,from my Chase account in form of a check (126)The money was taken and cleared on the 11th of OctoberI called that day to request the title and they told me it would be in the mail within hoursThat Friday the title did not arrive so I call and they said it would take business days to process, I call the following Wednesday to check the said it would take "work" days to get the titleThe next week I called and requested it again and they said "No request was made" they then said it would take days to processI called again days later feeling I was duped again and they said it would take daysI called again that night and told me no request was made but to call before Thursday November 3rd to make sure the title was on the way, I ca
unauthorized credit inquiry
After viewing a copy of my consumer report, I noticed an unauthorized inquiry from Exeter FinanceI contacted the credit bureaus about this and they informed me I would need to contact the company to resolve the issueI called Exeter Finance and they informed me that they do not deal with these issuesI have a fraud alert on my credit report, so in order for someone to run my credit they need to contact me, which no one ever didThe credit bureaus also informed me that they only report what the companies relay; meaning Exeter finance requested my credit information without my consent, ignoring the fraud alert, and will need to issue a letter stating it is ok for the credit bureaus to remove the inquiry from my credit report
Pay off
In March of I called and got a payoff for my vehicle I than sent the check for that amount After quite some time I never received my title so I called and they said I still had over $left to pay off I spoke with a supervisor and he said the gentleman that I spoke with did not provide me with the right information He said he would speak to his supervisor to get the matter cleared up I have been contacting them regarding this and have gotten no where My account has continued to accrue interest and they will not honor my first payoff quote I want to get my title for my car and have this matter closed
They are harassing me via phone callThey are call me repeatedly back to back within a matter off minutes often times and hanging up when I do answe
See above
I purchased a vehicle and this is my finance company The car has spent four months in service! I made a payment , I was charged in my acct times
I purchased my car March 10, Since Then my car has spent four months in service for multiple repairs I contacted the finance company (Exetor) whom told me there is nothing they can do I began making payment on my loanOne of my payments processed out of my account three times I contacted Exetor whom told me they show it processed one time on their end , I need to contact my bankI asked why am I contacting the bank, she stated I have to dispute it with my bank I contacted the bank and disputed as I was instructed for the three extra charges and I was told after the dispute came back, from Exetor that I missed a payment I explained to the representative what took place, he stated he would take care of it and I was then charged late fees because of this and they stated I'm now up for repossession No one was followi
I am trying to reach someone in the corporate office to go over my account
I have trying for months to get in touch with someone who can handle financing for ExeterI have been trying to work out payments due to being sold a car which is basically a lemonI was given a half car fax and the car is damaged and needs a $transmissionAnd I have barely had the car a little over a yearI have been trying to work with Exeter reps to to resolve this issue to no avail
Reposseion
I purchased my Kia Sorento in I believe the year I had this vehicle for about a yearI had to voluntarily give back my car due to the fact that my income changed and I could no longer afford the paymentsIt's now and I cant get a mortgage because they say I still owe over $11,for this vehicleThere's no way that could be the difference in the amount that it was then sold for and what I oweThey may say (as they have in other complaints) that this was agreed on when signing but I got no paperwork proving the amount the car was sold for and what I then owedI think they are flat out stealing from customers, knowing that they are only going with this company due to poor credit to begin with, and then being taken advantage ofI am now working with a lawyer to get this fixed
Current monthly amount due was on 5/- mailed payment was received on 5/19, as of 5/late fee of $assessed to the account
Acct # XXXXXXX; Ford Fusion 2015, purchased 12/the interest rate is 21%, which is already ridiculousHowever, this is the only company in the entire USA that doesn't offer a grace period for payments before applying a late feeThen the late is about 10% of the monthly paymentMost late fees are a standard rate and applied after "x" amount of daysAnother issue I have is that this finance company has NEVER gotten my bill to me timely to ensure mailing, which I have complained about several times, and then they have no grace periodThat's very egregious of a company that can't mail the payment coupon out timely and turn around and charge its customers a late feeI usually get the payment coupon the week the payment is dueNot to mention the or phone calls per day when the payment is not received by the due dateExeter charges a $late f
Refusing to provide a paid in full letter
I paid off a loan with them on September 4th, I called and requested a paid in full letter, as I am making another purchase and it is requiredThey indicated it would be faxed to the number I provided within hoursI waited two days and called back, they said give it another day, so I didIt has been a week and it is still not in my possessionI lost out on the other purchase I was makingWhen I call, they keep saying give it another day
Sold the vehicle my loan was onThe dealership paid the load, and Exeter proceeded to take a payment from my account anyways
Sold my vehicle March 10th, the dealership paid off the loanExeter says they received the payoff on march but they proceeded to process an automatic payment on the When I called to ask why they processed the payment and for them to refund the money to my account asap ( as it is now -99) they told me I would need to prove to them that the payment needed to be refunded ( even though they confirmed all of the facts moments before hand )
I have been paying car notes and they saying they have no payments but 405.00out of months but I have paid over they have it in repression now
Theyare trying to repossess it and still want me to pay and they can't find the money that I have already paid so I refuse to pay that until they can find out where the money is that I have already paid and now they want me to pay double and it would still be in repossion until they feel they have enough money on it.they hadn't sent anything to let me know about a repossion or when I call in a payment they take it off my card and no one said anything about a repossion when the payment was made still noone has not said that it was in repossion it has been months now they want more money and still got it under repossion
Car was totaled due to accident,account was taken over by insurance by reported late since March
Car was totaled March Insurance told me not to make payment because it would be covered with payoffMy account was reported past due unknowingly and once paid off it still shows that I did not make payments even though I was told not toThe late payments were not purposely and now I can not get a loan for a car because it is showing that I was late months on a car that I wasn't driving due to being totaledWhen I spoke to rep in July I was told that once car was paid that my report would be updated and late payments would be removedHowever, after speaking with a rep last week she stated that the late payments would show on my account because I was responsible for payments
Exeter finance is a example of predatory lendingThey typically lend to people with low credit scores at very high interest ratesExample: my 22.43%
ACCOUNT
NUMBER
XXXXXXX
Exeter Finance, financed my car at a very high interest rateI come from a demographic where credit, interest rates and financing is not commonly usedTherefore, I was not knowledgeable about how the interest rate affects my future finances
I financed a Hyundai Accent with Exeter Finance with an interest rate of percentThe total amount I will pay to Exeter Finance will be over thousand
Contract Date11/22/
Maturity Date2/20/
APR (%)
OrgAmtFinanced$17,
Monthly Payment$
Amount Remaining$10,
Payments Made
Months Extended
VEHICLE
Model Year
MakeHYUNDAI
ModelACCENT
Last Digits o***
Exeter Finance is a predatory lender that takes advantage of consumers who have low credit scores and typically are not knowledgeable in cr
HORRIOBLE CUSTOMER SERVICE
At this point I am unsure if I need to be writing you, sending a claim to the Revdex.com, attorney general, corporate or whatI am so *** off right now I can not see straight! I have been on the phone countless times with your horrible very rude customer service department and I want resolutionso heres my story again for the 12th time todayin October my mother who is on this loan as well called in for a payment extension and was told that she was going to receive an email with the payment extension papers to fill out and once submitted they will process this and not to worry about a payment until Decemberso fast forward to last sunday the 25thI logged on line to see when the December payment was due and seen I have a balance of almost so my first question is whyyour customer service department was not open which is understandable on a sundayso Monday morning I called back and spoke to williehe was extremely helpful and extremely nice and
Recurring Nsf fee
I have been with exeter finance going on two years since november and during the month of may exeter finance would not accept my payments totatling dollars but instead charged me three nsf fee charges of and I spoke with representatives and asked why was I charged but no clear answerI could not figure out why and neither could my bank and my bank usaa agreed to verify the funds were there at the time of each transaction but exeter refused cooperation and would not accept any information I could provideI even spoke with supervisors at exeter and they would not let me get a word in during the conversationsExeter conclusion was that my bank info was incorrect but how when my account has been the same never changed at any pointMy account # is XXXXXXXNo one could explain anything to me but now ive lost in fees
This company is fraudulently refusing to report my payment history to the credit bureau
I found out on Saturday September 22, that I have been made payments on my vehicle loan and none of the have been reported to the credit burauThis company has excepted a letter from someone in Dallas Texas that I do not know and has no authorization to my account telling them not to report my paymentsThis company never contacted me but followed the directions written by a person other than myselfI have contacted the company and spoke with several different people and no one that I have spoken with is able to fix this fraudulent issueI have even sent them a letter by email requesting the payments be reportedI have not been able to find a solution with them and they just continue to make excuses for the problem instead of looking for a solution
I have a car loan thru Exeter A simple interest car loan My complaint is that Exeter will not provide me with specific amounts of my payments that have gone to principle and interest I think that they have applied money to interest when it should have gone to principle.I have called Exeter twice requesting written receipts for my payments I have overpaid my payments mostly.The first call was eventually handled by a man named Curt/Kurt The conversation was awful and ended with the man telling me that he would send me a copy of my contract and details of where my payments had been allocated Neither have arrived That was mid-December 2015.I called again mid-January This time I spoke with a very nice woman who told me a verbal amount that they say I have paid towards interest the past year and the conversation ended with being told I would be mailed the account details I was looking for That has not happened either.I feel that it is really fake to have web site that has c
Double took a car paymentI called spoke to supFxd bank statement no refund yet,bank act neg &now I have bounce fees& I had to pay $fax stmnt
I faxed my bank statement showing double charge spoke to several people rude, not helpful just keep saying sorryI am out my money they double took now I have insufficient bank fees $a piece and I had to pay $to fax my bank statement when they clearly see they double chargedWhy do I have to fight and pay more for my money they double took!
WOW is all I can say...and no not in a good wayI have been paying on my account for a little over four years (five year note...supposedly)And at the same time I have also carried full coverage insurance, which for what ever reason...was to protect them of coarse and their loan interest...but as well to protect mineA few months ago I was involved in a fender bender...literally...bent fender...so I make the appropriate steps with my insurance company and they send me a check minus the five hundred dollar deductibleMy insurance company tells me that it was MY choice as to where and how I make the repairsNow...my family is full of qualified mechanics and the best cheapest route I found to go was to just buy a new fender at the salvage yard and get free labor to have it installedSo.....I call Exeter to enquire where I needed to send the insurance check to have it endorsed by them so that I could pay to get the parts needed to fix this carThe customer service rep tells me the address and tells me that they would just sign it and send it back out to me in business days.....it has been three week and no checkSo....I called them again to find out what the problem wasNOW they tell me that their policy is that the ONLY way they will send this back to me is after I show them proof that the repairs have been made.....which cant happen till I receive that *** check that was written by MY insurance company to make the repairsThen....they tell me that if I don't send that proof to them they will endorse the check and apply it to the principle on the loanSo...in other words...MY full coverage insurance that I PAY DEARLY for can only benefit other drivers....and EXETER FINANCE corpThis company charges ridiculous rates on loans because they are a second chance loan service to those of us who have been affected by our *** economyBut then they act like the people they give loans to should just have money in the amounts of hundreds or even thousands of dollars laying aroundThese people are straight crooksHa but the joke is on them though...because using my head I did not endorse that check either....and I am calling the insurance company to cancel that checkIf the repairs cant be made....I refuse to pay even higher insurance rates for making this claim...so that Exeter can profit off of itIf I ever am in a situation that this is the only loan company to use....I will do without whatever it is that I am trying to purchase All I was asking them to do was to send me the money back so that I could actually make the repairs needed...so now..."Their car" (yeah the Manager actually said that this car was theirs till the loan is paid offwhich yes I am aware of that but for them to say that...for the manager to say that to me was beyond unprofessional.) I have been maybe up to a week late...but never even a month past due....and to be treated so disrespectfully...I AM BEYOND *** OFF!!
this bank appared on my credit as a hard inquiry when contacted after speaking to Transunion they refused to provide me with a letter of inquiry deletion
I paid off the auto loan and requested the title, on Oct 11th They never sent it I have requested it times to date
On Oct 9th I requested a payoff amount for my Mini CooperI authorized the pay off amount of 12,from my Chase account in form of a check (126)The money was taken and cleared on the 11th of OctoberI called that day to request the title and they told me it would be in the mail within hoursThat Friday the title did not arrive so I call and they said it would take business days to process, I call the following Wednesday to check the said it would take "work" days to get the titleThe next week I called and requested it again and they said "No request was made" they then said it would take days to processI called again days later feeling I was duped again and they said it would take daysI called again that night and told me no request was made but to call before Thursday November 3rd to make sure the title was on the way, I ca
unauthorized credit inquiry
After viewing a copy of my consumer report, I noticed an unauthorized inquiry from Exeter FinanceI contacted the credit bureaus about this and they informed me I would need to contact the company to resolve the issueI called Exeter Finance and they informed me that they do not deal with these issuesI have a fraud alert on my credit report, so in order for someone to run my credit they need to contact me, which no one ever didThe credit bureaus also informed me that they only report what the companies relay; meaning Exeter finance requested my credit information without my consent, ignoring the fraud alert, and will need to issue a letter stating it is ok for the credit bureaus to remove the inquiry from my credit report
Pay off
In March of I called and got a payoff for my vehicle I than sent the check for that amount After quite some time I never received my title so I called and they said I still had over $left to pay off I spoke with a supervisor and he said the gentleman that I spoke with did not provide me with the right information He said he would speak to his supervisor to get the matter cleared up I have been contacting them regarding this and have gotten no where My account has continued to accrue interest and they will not honor my first payoff quote I want to get my title for my car and have this matter closed
They are harassing me via phone callThey are call me repeatedly back to back within a matter off minutes often times and hanging up when I do answe
See above
I purchased a vehicle and this is my finance company The car has spent four months in service! I made a payment , I was charged in my acct times
I purchased my car March 10, Since Then my car has spent four months in service for multiple repairs I contacted the finance company (Exetor) whom told me there is nothing they can do I began making payment on my loanOne of my payments processed out of my account three times I contacted Exetor whom told me they show it processed one time on their end , I need to contact my bankI asked why am I contacting the bank, she stated I have to dispute it with my bank I contacted the bank and disputed as I was instructed for the three extra charges and I was told after the dispute came back, from Exetor that I missed a payment I explained to the representative what took place, he stated he would take care of it and I was then charged late fees because of this and they stated I'm now up for repossession No one was followi