exeter website was down couldn't make payment, they marked me late on my credit report
On February 28th I tried making a payment around 9pm on the day my car payment was due online at www.exeterfinance.com for my car as I always do, however the website was down and not accepting paymentsI called to make payment over the phone but they charge a very high fee to make payments over the phoneI simply assumed that if I make payment first thing next day they would understandThat was not the case, I made payment in the morning and they still went ahead and filed me as late to the reporting agenciesI tired calling Exeter to resolve this matter but they simply told me they cant do anything for me
Exeter finance ) took $from my checking acctI have no business or contract with themWhen I called them ,they said I was not on the acct
I called Exeter (XXXXXXXXXX), 08-about them taking $from my checking acct.on Aug They said the acctwas not in my name ,they could not give out any info, and could not help meI have no dealings with this company but they have my checking acctnumberI want to be refunded and have my info deleted from there files
unauthorized credit inquiry
After viewing a copy of my consumer report, I noticed an unauthorized inquiry from Exeter FinanceI contacted the credit bureaus about this and they informed me I would need to contact the company to resolve the issueI called Exeter Finance and they informed me that they do not deal with these issuesI have a fraud alert on my credit report, so in order for someone to run my credit they need to contact me, which no one ever didThe credit bureaus also informed me that they only report what the companies relay; meaning Exeter finance requested my credit information without my consent, ignoring the fraud alert, and will need to issue a letter stating it is ok for the credit bureaus to remove the inquiry from my credit report
I am trying to reach someone in the corporate office to go over my account
I have trying for months to get in touch with someone who can handle financing for ExeterI have been trying to work out payments due to being sold a car which is basically a lemonI was given a half car fax and the car is damaged and needs a $transmissionAnd I have barely had the car a little over a yearI have been trying to work with Exeter reps to to resolve this issue to no avail
Recurring Nsf fee
I have been with exeter finance going on two years since november and during the month of may exeter finance would not accept my payments totatling dollars but instead charged me three nsf fee charges of and I spoke with representatives and asked why was I charged but no clear answerI could not figure out why and neither could my bank and my bank usaa agreed to verify the funds were there at the time of each transaction but exeter refused cooperation and would not accept any information I could provideI even spoke with supervisors at exeter and they would not let me get a word in during the conversationsExeter conclusion was that my bank info was incorrect but how when my account has been the same never changed at any pointMy account # is XXXXXXXNo one could explain anything to me but now ive lost in fees
Asking for paperwork for entire account from opening until now
I am asking for FCRA section 623, 604, 605, and proof of compliance as well as all documents for accountAll original paperwork from the beginning of this account until now
HORRIOBLE CUSTOMER SERVICE
At this point I am unsure if I need to be writing you, sending a claim to the Revdex.com, attorney general, corporate or whatI am so *** off right now I can not see straight! I have been on the phone countless times with your horrible very rude customer service department and I want resolutionso heres my story again for the 12th time todayin October my mother who is on this loan as well called in for a payment extension and was told that she was going to receive an email with the payment extension papers to fill out and once submitted they will process this and not to worry about a payment until Decemberso fast forward to last sunday the 25thI logged on line to see when the December payment was due and seen I have a balance of almost so my first question is whyyour customer service department was not open which is understandable on a sundayso Monday morning I called back and spoke to williehe was extremely helpful and extremely nice and
Refusing to provide a paid in full letter
I paid off a loan with them on September 4th, I called and requested a paid in full letter, as I am making another purchase and it is requiredThey indicated it would be faxed to the number I provided within hoursI waited two days and called back, they said give it another day, so I didIt has been a week and it is still not in my possessionI lost out on the other purchase I was makingWhen I call, they keep saying give it another day
Double took a car paymentI called spoke to supFxd bank statement no refund yet,bank act neg &now I have bounce fees& I had to pay $fax stmnt
I faxed my bank statement showing double charge spoke to several people rude, not helpful just keep saying sorryI am out my money they double took now I have insufficient bank fees $a piece and I had to pay $to fax my bank statement when they clearly see they double chargedWhy do I have to fight and pay more for my money they double took!
Paying on this Honda Accord for to years, a total of monthly, because of late fees I will go pass my maturity, Exeterwill repo my car
And Exeter is informing me that after that time my vehicle will be in repossession status, because I will owe a accumulated late fees of $dollars
I need to stop the unfair consumer practice of taking my vehicleI am a single parent, a school teacher with Jackson Public Schools here in Mississippi and can not afford my vehicle being taken from me in such a manner
this bank appared on my credit as a hard inquiry when contacted after speaking to Transunion they refused to provide me with a letter of inquiry deletion
Reposseion
I purchased my Kia Sorento in I believe the year I had this vehicle for about a yearI had to voluntarily give back my car due to the fact that my income changed and I could no longer afford the paymentsIt's now and I cant get a mortgage because they say I still owe over $11,for this vehicleThere's no way that could be the difference in the amount that it was then sold for and what I oweThey may say (as they have in other complaints) that this was agreed on when signing but I got no paperwork proving the amount the car was sold for and what I then owedI think they are flat out stealing from customers, knowing that they are only going with this company due to poor credit to begin with, and then being taken advantage ofI am now working with a lawyer to get this fixed
This company is fraudulently refusing to report my payment history to the credit bureau
I found out on Saturday September 22, that I have been made payments on my vehicle loan and none of the have been reported to the credit burauThis company has excepted a letter from someone in Dallas Texas that I do not know and has no authorization to my account telling them not to report my paymentsThis company never contacted me but followed the directions written by a person other than myselfI have contacted the company and spoke with several different people and no one that I have spoken with is able to fix this fraudulent issueI have even sent them a letter by email requesting the payments be reportedI have not been able to find a solution with them and they just continue to make excuses for the problem instead of looking for a solution
Current monthly amount due was on 5/- mailed payment was received on 5/19, as of 5/late fee of $assessed to the account
Acct # XXXXXXX; Ford Fusion 2015, purchased 12/the interest rate is 21%, which is already ridiculousHowever, this is the only company in the entire USA that doesn't offer a grace period for payments before applying a late feeThen the late is about 10% of the monthly paymentMost late fees are a standard rate and applied after "x" amount of daysAnother issue I have is that this finance company has NEVER gotten my bill to me timely to ensure mailing, which I have complained about several times, and then they have no grace periodThat's very egregious of a company that can't mail the payment coupon out timely and turn around and charge its customers a late feeI usually get the payment coupon the week the payment is dueNot to mention the or phone calls per day when the payment is not received by the due dateExeter charges a $late f
I have a car loan thru Exeter A simple interest car loan My complaint is that Exeter will not provide me with specific amounts of my payments that have gone to principle and interest I think that they have applied money to interest when it should have gone to principle.I have called Exeter twice requesting written receipts for my payments I have overpaid my payments mostly.The first call was eventually handled by a man named Curt/Kurt The conversation was awful and ended with the man telling me that he would send me a copy of my contract and details of where my payments had been allocated Neither have arrived That was mid-December 2015.I called again mid-January This time I spoke with a very nice woman who told me a verbal amount that they say I have paid towards interest the past year and the conversation ended with being told I would be mailed the account details I was looking for That has not happened either.I feel that it is really fake to have web site that has c
Pay off
In March of I called and got a payoff for my vehicle I than sent the check for that amount After quite some time I never received my title so I called and they said I still had over $left to pay off I spoke with a supervisor and he said the gentleman that I spoke with did not provide me with the right information He said he would speak to his supervisor to get the matter cleared up I have been contacting them regarding this and have gotten no where My account has continued to accrue interest and they will not honor my first payoff quote I want to get my title for my car and have this matter closed
I paid off the auto loan and requested the title, on Oct 11th They never sent it I have requested it times to date
On Oct 9th I requested a payoff amount for my Mini CooperI authorized the pay off amount of 12,from my Chase account in form of a check (126)The money was taken and cleared on the 11th of OctoberI called that day to request the title and they told me it would be in the mail within hoursThat Friday the title did not arrive so I call and they said it would take business days to process, I call the following Wednesday to check the said it would take "work" days to get the titleThe next week I called and requested it again and they said "No request was made" they then said it would take days to processI called again days later feeling I was duped again and they said it would take daysI called again that night and told me no request was made but to call before Thursday November 3rd to make sure the title was on the way, I ca
I have been paying car notes and they saying they have no payments but 405.00out of months but I have paid over they have it in repression now
Theyare trying to repossess it and still want me to pay and they can't find the money that I have already paid so I refuse to pay that until they can find out where the money is that I have already paid and now they want me to pay double and it would still be in repossion until they feel they have enough money on it.they hadn't sent anything to let me know about a repossion or when I call in a payment they take it off my card and no one said anything about a repossion when the payment was made still noone has not said that it was in repossion it has been months now they want more money and still got it under repossion
Purchased vehicle *** 19, Loan was $14,April 10, vehicle was totaledAfter paying years was told I still owed over 11k
Purchased vehicle *** 19, Loan was $14,April 10, vehicle was totaledAfter paying years was told I still owed over 11k
After making years of payments on a Chevy Malibu, only 3k of the balance was paid off? How can this happen? My payments were over $a month so I paid over 15k in the years I paid themAccording to my amortization table, making payments that I made would result in a remaining balance of about $7,not $11, Also the insurance company paid them off for the totaled vehicle but they claim I still owe them $I do not feel this is correct and request a full breakdown of payments and how they were appliedAlso, the insurance company should have paid them the full amount so this company is cheating me and my insurance company
I donot receive a monthly invoice statement from this companyI have called and wrote customer service about this issue
Our vehicle was finance by this conpanyWe recevive two monthly invoice statement since January of Why we cannot get a monthly invoice statement for my personal records
exeter website was down couldn't make payment, they marked me late on my credit report
On February 28th I tried making a payment around 9pm on the day my car payment was due online at www.exeterfinance.com for my car as I always do, however the website was down and not accepting paymentsI called to make payment over the phone but they charge a very high fee to make payments over the phoneI simply assumed that if I make payment first thing next day they would understandThat was not the case, I made payment in the morning and they still went ahead and filed me as late to the reporting agenciesI tired calling Exeter to resolve this matter but they simply told me they cant do anything for me
Exeter finance ) took $from my checking acctI have no business or contract with themWhen I called them ,they said I was not on the acct
I called Exeter (XXXXXXXXXX), 08-about them taking $from my checking acct.on Aug They said the acctwas not in my name ,they could not give out any info, and could not help meI have no dealings with this company but they have my checking acctnumberI want to be refunded and have my info deleted from there files
unauthorized credit inquiry
After viewing a copy of my consumer report, I noticed an unauthorized inquiry from Exeter FinanceI contacted the credit bureaus about this and they informed me I would need to contact the company to resolve the issueI called Exeter Finance and they informed me that they do not deal with these issuesI have a fraud alert on my credit report, so in order for someone to run my credit they need to contact me, which no one ever didThe credit bureaus also informed me that they only report what the companies relay; meaning Exeter finance requested my credit information without my consent, ignoring the fraud alert, and will need to issue a letter stating it is ok for the credit bureaus to remove the inquiry from my credit report
I am trying to reach someone in the corporate office to go over my account
I have trying for months to get in touch with someone who can handle financing for ExeterI have been trying to work out payments due to being sold a car which is basically a lemonI was given a half car fax and the car is damaged and needs a $transmissionAnd I have barely had the car a little over a yearI have been trying to work with Exeter reps to to resolve this issue to no avail
Recurring Nsf fee
I have been with exeter finance going on two years since november and during the month of may exeter finance would not accept my payments totatling dollars but instead charged me three nsf fee charges of and I spoke with representatives and asked why was I charged but no clear answerI could not figure out why and neither could my bank and my bank usaa agreed to verify the funds were there at the time of each transaction but exeter refused cooperation and would not accept any information I could provideI even spoke with supervisors at exeter and they would not let me get a word in during the conversationsExeter conclusion was that my bank info was incorrect but how when my account has been the same never changed at any pointMy account # is XXXXXXXNo one could explain anything to me but now ive lost in fees
Asking for paperwork for entire account from opening until now
I am asking for FCRA section 623, 604, 605, and proof of compliance as well as all documents for accountAll original paperwork from the beginning of this account until now
HORRIOBLE CUSTOMER SERVICE
At this point I am unsure if I need to be writing you, sending a claim to the Revdex.com, attorney general, corporate or whatI am so *** off right now I can not see straight! I have been on the phone countless times with your horrible very rude customer service department and I want resolutionso heres my story again for the 12th time todayin October my mother who is on this loan as well called in for a payment extension and was told that she was going to receive an email with the payment extension papers to fill out and once submitted they will process this and not to worry about a payment until Decemberso fast forward to last sunday the 25thI logged on line to see when the December payment was due and seen I have a balance of almost so my first question is whyyour customer service department was not open which is understandable on a sundayso Monday morning I called back and spoke to williehe was extremely helpful and extremely nice and
Refusing to provide a paid in full letter
I paid off a loan with them on September 4th, I called and requested a paid in full letter, as I am making another purchase and it is requiredThey indicated it would be faxed to the number I provided within hoursI waited two days and called back, they said give it another day, so I didIt has been a week and it is still not in my possessionI lost out on the other purchase I was makingWhen I call, they keep saying give it another day
Double took a car paymentI called spoke to supFxd bank statement no refund yet,bank act neg &now I have bounce fees& I had to pay $fax stmnt
I faxed my bank statement showing double charge spoke to several people rude, not helpful just keep saying sorryI am out my money they double took now I have insufficient bank fees $a piece and I had to pay $to fax my bank statement when they clearly see they double chargedWhy do I have to fight and pay more for my money they double took!
Paying on this Honda Accord for to years, a total of monthly, because of late fees I will go pass my maturity, Exeterwill repo my car
And Exeter is informing me that after that time my vehicle will be in repossession status, because I will owe a accumulated late fees of $dollars
I need to stop the unfair consumer practice of taking my vehicleI am a single parent, a school teacher with Jackson Public Schools here in Mississippi and can not afford my vehicle being taken from me in such a manner
this bank appared on my credit as a hard inquiry when contacted after speaking to Transunion they refused to provide me with a letter of inquiry deletion
Reposseion
I purchased my Kia Sorento in I believe the year I had this vehicle for about a yearI had to voluntarily give back my car due to the fact that my income changed and I could no longer afford the paymentsIt's now and I cant get a mortgage because they say I still owe over $11,for this vehicleThere's no way that could be the difference in the amount that it was then sold for and what I oweThey may say (as they have in other complaints) that this was agreed on when signing but I got no paperwork proving the amount the car was sold for and what I then owedI think they are flat out stealing from customers, knowing that they are only going with this company due to poor credit to begin with, and then being taken advantage ofI am now working with a lawyer to get this fixed
This company is fraudulently refusing to report my payment history to the credit bureau
I found out on Saturday September 22, that I have been made payments on my vehicle loan and none of the have been reported to the credit burauThis company has excepted a letter from someone in Dallas Texas that I do not know and has no authorization to my account telling them not to report my paymentsThis company never contacted me but followed the directions written by a person other than myselfI have contacted the company and spoke with several different people and no one that I have spoken with is able to fix this fraudulent issueI have even sent them a letter by email requesting the payments be reportedI have not been able to find a solution with them and they just continue to make excuses for the problem instead of looking for a solution
Current monthly amount due was on 5/- mailed payment was received on 5/19, as of 5/late fee of $assessed to the account
Acct # XXXXXXX; Ford Fusion 2015, purchased 12/the interest rate is 21%, which is already ridiculousHowever, this is the only company in the entire USA that doesn't offer a grace period for payments before applying a late feeThen the late is about 10% of the monthly paymentMost late fees are a standard rate and applied after "x" amount of daysAnother issue I have is that this finance company has NEVER gotten my bill to me timely to ensure mailing, which I have complained about several times, and then they have no grace periodThat's very egregious of a company that can't mail the payment coupon out timely and turn around and charge its customers a late feeI usually get the payment coupon the week the payment is dueNot to mention the or phone calls per day when the payment is not received by the due dateExeter charges a $late f
I have a car loan thru Exeter A simple interest car loan My complaint is that Exeter will not provide me with specific amounts of my payments that have gone to principle and interest I think that they have applied money to interest when it should have gone to principle.I have called Exeter twice requesting written receipts for my payments I have overpaid my payments mostly.The first call was eventually handled by a man named Curt/Kurt The conversation was awful and ended with the man telling me that he would send me a copy of my contract and details of where my payments had been allocated Neither have arrived That was mid-December 2015.I called again mid-January This time I spoke with a very nice woman who told me a verbal amount that they say I have paid towards interest the past year and the conversation ended with being told I would be mailed the account details I was looking for That has not happened either.I feel that it is really fake to have web site that has c
Pay off
In March of I called and got a payoff for my vehicle I than sent the check for that amount After quite some time I never received my title so I called and they said I still had over $left to pay off I spoke with a supervisor and he said the gentleman that I spoke with did not provide me with the right information He said he would speak to his supervisor to get the matter cleared up I have been contacting them regarding this and have gotten no where My account has continued to accrue interest and they will not honor my first payoff quote I want to get my title for my car and have this matter closed
I paid off the auto loan and requested the title, on Oct 11th They never sent it I have requested it times to date
On Oct 9th I requested a payoff amount for my Mini CooperI authorized the pay off amount of 12,from my Chase account in form of a check (126)The money was taken and cleared on the 11th of OctoberI called that day to request the title and they told me it would be in the mail within hoursThat Friday the title did not arrive so I call and they said it would take business days to process, I call the following Wednesday to check the said it would take "work" days to get the titleThe next week I called and requested it again and they said "No request was made" they then said it would take days to processI called again days later feeling I was duped again and they said it would take daysI called again that night and told me no request was made but to call before Thursday November 3rd to make sure the title was on the way, I ca
I have been paying car notes and they saying they have no payments but 405.00out of months but I have paid over they have it in repression now
Theyare trying to repossess it and still want me to pay and they can't find the money that I have already paid so I refuse to pay that until they can find out where the money is that I have already paid and now they want me to pay double and it would still be in repossion until they feel they have enough money on it.they hadn't sent anything to let me know about a repossion or when I call in a payment they take it off my card and no one said anything about a repossion when the payment was made still noone has not said that it was in repossion it has been months now they want more money and still got it under repossion
Purchased vehicle *** 19, Loan was $14,April 10, vehicle was totaledAfter paying years was told I still owed over 11k
Purchased vehicle *** 19, Loan was $14,April 10, vehicle was totaledAfter paying years was told I still owed over 11k
After making years of payments on a Chevy Malibu, only 3k of the balance was paid off? How can this happen? My payments were over $a month so I paid over 15k in the years I paid themAccording to my amortization table, making payments that I made would result in a remaining balance of about $7,not $11, Also the insurance company paid them off for the totaled vehicle but they claim I still owe them $I do not feel this is correct and request a full breakdown of payments and how they were appliedAlso, the insurance company should have paid them the full amount so this company is cheating me and my insurance company
I donot receive a monthly invoice statement from this companyI have called and wrote customer service about this issue
Our vehicle was finance by this conpanyWe recevive two monthly invoice statement since January of Why we cannot get a monthly invoice statement for my personal records