Excessive robocalling phone calls
My due date for my car payment is the 27th of every month and after that I have a day grace periodExeter started calling me on November 1st which is only days into my grace periodI received a total of calls within that time frame
November 1st- 10:01am, 10:32am, 4:49pm
November 2nd- 10:39am, 12:06pm, 3:56pm
November 3rd- 10:14am, 10:45am, 5:59pm
November 4th- 10:14am, 10:58am, 11:37am, 11:55am
November 5th- 10:14am, 1:49pm, 2:16pm
Poor customer service and payment handling
So July took out a loan for 19850$ at 23.22% apr 512$ per month paymentYeah dumb enough to take this loan only because car left me stranded at dealershipWhich by the way they didn't take in tradenvm that my beef is with the finance company not the dealershipSo have made all my payments to date on time payments and only knocked off a whopping 1,000$ of my principleTalked to afew payments and desided I'll make monthly payment then make principle payments knock the loan down so I can refinanceyeah ok till I was told by Exeter I can't make principle payments that any extra payment I make just goes towards next months billOk that's cool till inturest gets taken outBTW was told only 160$ of the 512$ per month is being put to the principlewell now this makes it impossible to not only pay off the loan faster but to refinance since none of the company's I've talked to will take on the loan cause loan to value is
OVerdraft fees for bank account for payments that should not have been processed
My husband is the account holder *** *** account number XXXXXXX but this is going on too long without resolution.I have had seperate incidents on in Feb and most recently July where exeter ran payments through my bank account that were cancelled or should not had been processed I called on both incidents and was told to contact may bank to have those charges reversed My bank wouldn't reverse the charges because the error was not on their part The incident in FebI did pursue because it was taking to much time and energy so I took it as a $loss but for it to happen again months later is a bit much I have called 7-times attempting to resolve this issue with no successOn 7/I spoke with *** 07/spoke with another repI spoke with *** another day, *** *** 08/1, *** 8/ I do not have any money to be giving away due to no fault of my own
They are harassing me via phone callThey are call me repeatedly back to back within a matter off minutes often times and hanging up when I do answe
See above
derogatory late payment reports to credit bureau
I have paid this company on time each monthMy car was totaled and due to a mix up on my insurance's part, they received the payments many months laterThe car was completely covered and I eventually received a refund of almost $4,but not after many frustrating phone callsI also received many threatening letters from the company indicating that I owed them almost $4,and that my account was anywhere from days past due to days past due depending on the letter which seemed to come at random times with random datesThis has been a very frustrating experience and I hope this warns any other consumer from being a victim of this companyI have disputed these claims on all three credit reports and I won't stop until I have justiceThe whole point of paying such high interest was to help my credit - not destroy itThese guys are monsters who prey on consumersBuyer beware
I sent in my septpayment in certified mail thy received it on sept 10,a employee signed for it but thy have not credited my account and keep calling saying thy did not receive it.I have the receipt provided by the usps,now thy said it was going to be reported to the credit bureau as being days past due.as of 10/05/thy refuse to talk to the employee about the payment being lost.the payment was a money order for $
Product_Or_Service: car
Account_Number: account #XXXXXXX
Exeter does not show in their billing, when my balance is with a creditExample- when I looked on line on 5/25/the only billing statement I see is for 4/27/stating to pay by May 12..(but as you can see today is 5/and is when I looked on line and the day I'm writing this complaint) As of the date may 12, I had paid in total with pymts each on dates 5/and 5/The problem is, if I had "not" looked at at my billing statement (which was only showing for the month of 4/27) I would of assumed the billing saying on 5/25/I owed the pymt of by 6/but actually I was only owing because I had credit...When I called the number for exeter I had to point this out, and they did see I have creditI ask why it does not show, they said they would email me,I said I do not need an emailI need to be able to look on line on my account and see my account and to be able to pay the correct pymt dueAnother negative factor to thi
this company knowingly put me in a loan I can only pay late
When I purchased the vehicle I was tild they payment would be due on the 27th of each monthI explained that they had seen my paycheck stubs and I was paid twice a monthThe 15thand the 30thThey explained oh Mr *** after you make the downpayment and start the loan we cannmove your dateYou have a one time moveI said that will be fineI started off late month because the person I spoke with said at least ine payment had to be madeSo I have fought the last three months to get a payment aheadLate the whole time paying intreat and fees from day Now they are saying they can only kove date to 10thThis actually makes me lter than the original date
This account is not mine but is showing up on my Experian credit fileI want this account removed
An account from Exeter Finance showed up on my credit report since 2013, I have been disputing this account since day one of this being on my credit fileI have filed police reports, identity theft reports, called the company, everything I could think of in order to have this fraudulent account removed from my credit fileThis account is also associated with an address I have never lived atI don't know what else to doI have perfect creditThis account is literally the only bad thing on my credit file because I pay my accounts and pay my accounts on timeI have sent this company my police reports and report of identity theft multiple times, but they still refuse to remove this account from my credit fileThis company needs to remove this account from my Experian credit file ASAPI have the following account information, but this is from Experian, so my information *** be limite
Duplicate Exeter car loan payments caused erroneous charges
I made a payment on February from another banking account because the previous banking account was closed however before making the payment the agent Angelo confirmed that there would be no additional attempts to collect since once the payment was received and confirmed After I made the payment there were attempts to collect on the closed bank account which caused additional fees of $On all occasions I spoke with an agent and a supervisor who stated that a refund request would be sent to the refund dept All information was notated on my account I then learned that the refund was approved however as of 7/29/I have yet to receive it I spoke to the following personnel regarding this issue and was assured that the refund would be handled Natasha Byron *** (employee Id XXXXXX), Angelo (employee id Ago), Yanake (employee id XXXXXX) The issue still has not been resolved I have been hung up on, prom
This company received a full payoff of the loan and stating that I still owe them money
On 03/08/my daughter's Volkswagen Jetta was stolenIt was recovered on 03/21/My insurance company State Farm contacted Exeter Finance Corporation on 03/25/to obtain a payoff amount for the loan (#XXXXXXX) The day payoff amount quoted to State Farm from Exeter was $My insurance company mailed a check to Exeter for the full amount quoted to themExeter acknowledged the fact the check was received on 04/01/On 04/04/they removed a payment from my checking account in the amount of $after they had already received payoff for the loan in fullThey are now stating that I owe them an additional $for interest because they did not process the payoff of the loan until May of This loan was never past due since it was establishedI received a refund for the over payment on 05/13/I have called this company as of today times (in which I
I was draft double of my car payment on 2/26/i have provide a proof of payment on 2/19/the company advise me they refund the second payment with
My car payment is auto draft for payment of $on 2/16/the finance company draft payments without my authorization I contact them and provide the bank statement to show that payment was honor by bank they advise me that would take to business days to refund as yesterday 3/4/i still have not receive the refund and when I call they stated they still need to confirm that the get paid twice I ask what else could I provide since the statement already reflect the double payment, just simple tell me that I need to wait on 3/another payment is due and right now I dont have funds to take care other bills because of double charge I ask for letter for my bank stating they made a error charge my account twice they denied I just want my funds back I should have it to wait the get back since I aready provide proof the payment was
I can never get the same information from reps about my accountI'm being told I'm missing payments when I have info showing payments rcvd
Friday, May 25th I called into Exeter and spoke with the rep DennyI asked why does my payment history I just got from a rep from the prev day show that I've missed paymentsRep went on to go over incorrect info saying I called to make several payments and they returned as nsfAfter going in circles with rep, I spoke with manager/supervisor Chris ***I explained to the sup about auto withdrawal setup with the companyEducated supervisor nsf fees would have been charged on both endsRequested a manager but no one was availableA manager has never called me back, has never been handed the phone or anythingThere were issues with bankruptcy papers that was still never resolved by two different managersManager Juliana McCully has never called about payment issueI'm unable to get in contact with anyone within corporate to speak abou
Exeter finance ) took $from my checking acctI have no business or contract with themWhen I called them ,they said I was not on the acct
I called Exeter (XXXXXXXXXX), 08-about them taking $from my checking acct.on Aug They said the acctwas not in my name ,they could not give out any info, and could not help meI have no dealings with this company but they have my checking acctnumberI want to be refunded and have my info deleted from there files
Yesterday 5/22/around 2pm I was at my friend house from workHe said someone towed my car a white truck address *** e *** *** *** ***
Now I called law inforcement the same day plus I went too the dept of motor vehicle to obtain my tags # and they also provide me with my vin number to my vehicle as well XXXXXX
We still couldn't locate the vehicle, someone said called where I bought the vehicleTo my surprised they stole my vehicle and hide it at unknown locations in ColumbusSaying he had documents signedSo I let him know what the dealer told meHe said I need to in cash and he will provide me a vehicle an arrivalSo I did that and drive with my new vehicle I payed cash forNow he saying paperwork that he has with my name on it saying I oweSo I asked him what was the name on the paperwork he replied *** ***, so I asked mr Justin Buckley one questionSo I've asked mr Buckley if he himself had seen me signed any of those paperwork or d
Originated car loan amount vs remaining balanceCannot trade vehicle in
Acct # XXXXXXX
I purchased a car from CarMax 12/(Davie, FL) which the financing was thru ExeterThe original car loan amount ($24,512.83) was extremely high which the sales guy failed to show me that informationHe added the Gap insurance and assured me my payments wouldn't go up because it's a time feeWhen I receive my first statement to pay, the car note was $and this is on a Mazda CX-which is so not worth the moneyIt jumped from $all the way up to $I call and questioned Car Max and Exeter but no one gave me any informationI was not informed by CarMax that I was able to return the car within days until I tried to trade it in a week agoI am stuck with the truck, no one wants to take it as a trade inThe remaining balance shows $but the payoff amount shows $I don't understand how the payoff is more than the remaining balanceThe car sales guy R
Repossed our car at 2amDid not get belongings out
Repo man came to our home at 2AMCould not get my belongings out and need to find out where I can pick up my belongings,my husband is the only one on the account but he works and I want my stuff
I purchased a vehicle and this is my finance company The car has spent four months in service! I made a payment , I was charged in my acct times
I purchased my car March 10, Since Then my car has spent four months in service for multiple repairs I contacted the finance company (Exetor) whom told me there is nothing they can do I began making payment on my loanOne of my payments processed out of my account three times I contacted Exetor whom told me they show it processed one time on their end , I need to contact my bankI asked why am I contacting the bank, she stated I have to dispute it with my bank I contacted the bank and disputed as I was instructed for the three extra charges and I was told after the dispute came back, from Exetor that I missed a payment I explained to the representative what took place, he stated he would take care of it and I was then charged late fees because of this and they stated I'm now up for repossession No one was followi
Exeter has been reporting to all three credit bureaus for last ten months the amount of $29,since October of last yearThis car had issues and
Exeter has been reporting to all credit bureaus for last months for a car I do not haveThey are reporting it as a repossession with this outrageous balanceThey financed this car for $26,yet they are reporting that balance owed is 29,We paid on this car for over a year and Chrysler had so many recalls on it we could not drive itI called them today to ask why they are reporting this amount and the rep stated that it was sold at auction for $he then tells me that we owe interest and that's why my balance is so highI want this removed from my credit report, both mine and my husbands'That would be $10,iwith the payments that we made for over a year if we owed anything that could be settled, definantly not times that amountHe stated that they reported correct info but all bureaus got it wrong !!!
Lacking customer service and customer satisfactionCompany refused to assist customer in every way possible
On July XX XXXX I was in an accidentCalled the insurance company and went through having the vehicle appraised and documents submitted to the insurance companyThe check for repairs was sent out within weeksI then find out that the check has to be endorsed by the finance company because they are the leinholder on the vehicleI then have the check overnighted to the company and then they inform me that I must have the work completed and pictures sent to them of the work before they will release the check to the body shopThere is no shop that I know of that will do the work and release a vehicle not knowing wether they will get paidSo the finance company let me know that I could call the insurance company back and have them re-issue the check to the body shop and myselfSo I got back on the phone with the insurance company whereas they said that they can't do that
Excessive robocalling phone calls
My due date for my car payment is the 27th of every month and after that I have a day grace periodExeter started calling me on November 1st which is only days into my grace periodI received a total of calls within that time frame
November 1st- 10:01am, 10:32am, 4:49pm
November 2nd- 10:39am, 12:06pm, 3:56pm
November 3rd- 10:14am, 10:45am, 5:59pm
November 4th- 10:14am, 10:58am, 11:37am, 11:55am
November 5th- 10:14am, 1:49pm, 2:16pm
Poor customer service and payment handling
So July took out a loan for 19850$ at 23.22% apr 512$ per month paymentYeah dumb enough to take this loan only because car left me stranded at dealershipWhich by the way they didn't take in tradenvm that my beef is with the finance company not the dealershipSo have made all my payments to date on time payments and only knocked off a whopping 1,000$ of my principleTalked to afew payments and desided I'll make monthly payment then make principle payments knock the loan down so I can refinanceyeah ok till I was told by Exeter I can't make principle payments that any extra payment I make just goes towards next months billOk that's cool till inturest gets taken outBTW was told only 160$ of the 512$ per month is being put to the principlewell now this makes it impossible to not only pay off the loan faster but to refinance since none of the company's I've talked to will take on the loan cause loan to value is
OVerdraft fees for bank account for payments that should not have been processed
My husband is the account holder *** *** account number XXXXXXX but this is going on too long without resolution.I have had seperate incidents on in Feb and most recently July where exeter ran payments through my bank account that were cancelled or should not had been processed I called on both incidents and was told to contact may bank to have those charges reversed My bank wouldn't reverse the charges because the error was not on their part The incident in FebI did pursue because it was taking to much time and energy so I took it as a $loss but for it to happen again months later is a bit much I have called 7-times attempting to resolve this issue with no successOn 7/I spoke with *** 07/spoke with another repI spoke with *** another day, *** *** 08/1, *** 8/ I do not have any money to be giving away due to no fault of my own
They are harassing me via phone callThey are call me repeatedly back to back within a matter off minutes often times and hanging up when I do answe
See above
derogatory late payment reports to credit bureau
I have paid this company on time each monthMy car was totaled and due to a mix up on my insurance's part, they received the payments many months laterThe car was completely covered and I eventually received a refund of almost $4,but not after many frustrating phone callsI also received many threatening letters from the company indicating that I owed them almost $4,and that my account was anywhere from days past due to days past due depending on the letter which seemed to come at random times with random datesThis has been a very frustrating experience and I hope this warns any other consumer from being a victim of this companyI have disputed these claims on all three credit reports and I won't stop until I have justiceThe whole point of paying such high interest was to help my credit - not destroy itThese guys are monsters who prey on consumersBuyer beware
I sent in my septpayment in certified mail thy received it on sept 10,a employee signed for it but thy have not credited my account and keep calling saying thy did not receive it.I have the receipt provided by the usps,now thy said it was going to be reported to the credit bureau as being days past due.as of 10/05/thy refuse to talk to the employee about the payment being lost.the payment was a money order for $
Product_Or_Service: car
Account_Number: account #XXXXXXX
Exeter does not show in their billing, when my balance is with a creditExample- when I looked on line on 5/25/the only billing statement I see is for 4/27/stating to pay by May 12..(but as you can see today is 5/and is when I looked on line and the day I'm writing this complaint) As of the date may 12, I had paid in total with pymts each on dates 5/and 5/The problem is, if I had "not" looked at at my billing statement (which was only showing for the month of 4/27) I would of assumed the billing saying on 5/25/I owed the pymt of by 6/but actually I was only owing because I had credit...When I called the number for exeter I had to point this out, and they did see I have creditI ask why it does not show, they said they would email me,I said I do not need an emailI need to be able to look on line on my account and see my account and to be able to pay the correct pymt dueAnother negative factor to thi
this company knowingly put me in a loan I can only pay late
When I purchased the vehicle I was tild they payment would be due on the 27th of each monthI explained that they had seen my paycheck stubs and I was paid twice a monthThe 15thand the 30thThey explained oh Mr *** after you make the downpayment and start the loan we cannmove your dateYou have a one time moveI said that will be fineI started off late month because the person I spoke with said at least ine payment had to be madeSo I have fought the last three months to get a payment aheadLate the whole time paying intreat and fees from day Now they are saying they can only kove date to 10thThis actually makes me lter than the original date
This account is not mine but is showing up on my Experian credit fileI want this account removed
An account from Exeter Finance showed up on my credit report since 2013, I have been disputing this account since day one of this being on my credit fileI have filed police reports, identity theft reports, called the company, everything I could think of in order to have this fraudulent account removed from my credit fileThis account is also associated with an address I have never lived atI don't know what else to doI have perfect creditThis account is literally the only bad thing on my credit file because I pay my accounts and pay my accounts on timeI have sent this company my police reports and report of identity theft multiple times, but they still refuse to remove this account from my credit fileThis company needs to remove this account from my Experian credit file ASAPI have the following account information, but this is from Experian, so my information *** be limite
Duplicate Exeter car loan payments caused erroneous charges
I made a payment on February from another banking account because the previous banking account was closed however before making the payment the agent Angelo confirmed that there would be no additional attempts to collect since once the payment was received and confirmed After I made the payment there were attempts to collect on the closed bank account which caused additional fees of $On all occasions I spoke with an agent and a supervisor who stated that a refund request would be sent to the refund dept All information was notated on my account I then learned that the refund was approved however as of 7/29/I have yet to receive it I spoke to the following personnel regarding this issue and was assured that the refund would be handled Natasha Byron *** (employee Id XXXXXX), Angelo (employee id Ago), Yanake (employee id XXXXXX) The issue still has not been resolved I have been hung up on, prom
This company received a full payoff of the loan and stating that I still owe them money
On 03/08/my daughter's Volkswagen Jetta was stolenIt was recovered on 03/21/My insurance company State Farm contacted Exeter Finance Corporation on 03/25/to obtain a payoff amount for the loan (#XXXXXXX) The day payoff amount quoted to State Farm from Exeter was $My insurance company mailed a check to Exeter for the full amount quoted to themExeter acknowledged the fact the check was received on 04/01/On 04/04/they removed a payment from my checking account in the amount of $after they had already received payoff for the loan in fullThey are now stating that I owe them an additional $for interest because they did not process the payoff of the loan until May of This loan was never past due since it was establishedI received a refund for the over payment on 05/13/I have called this company as of today times (in which I
I was draft double of my car payment on 2/26/i have provide a proof of payment on 2/19/the company advise me they refund the second payment with
My car payment is auto draft for payment of $on 2/16/the finance company draft payments without my authorization I contact them and provide the bank statement to show that payment was honor by bank they advise me that would take to business days to refund as yesterday 3/4/i still have not receive the refund and when I call they stated they still need to confirm that the get paid twice I ask what else could I provide since the statement already reflect the double payment, just simple tell me that I need to wait on 3/another payment is due and right now I dont have funds to take care other bills because of double charge I ask for letter for my bank stating they made a error charge my account twice they denied I just want my funds back I should have it to wait the get back since I aready provide proof the payment was
I can never get the same information from reps about my accountI'm being told I'm missing payments when I have info showing payments rcvd
Friday, May 25th I called into Exeter and spoke with the rep DennyI asked why does my payment history I just got from a rep from the prev day show that I've missed paymentsRep went on to go over incorrect info saying I called to make several payments and they returned as nsfAfter going in circles with rep, I spoke with manager/supervisor Chris ***I explained to the sup about auto withdrawal setup with the companyEducated supervisor nsf fees would have been charged on both endsRequested a manager but no one was availableA manager has never called me back, has never been handed the phone or anythingThere were issues with bankruptcy papers that was still never resolved by two different managersManager Juliana McCully has never called about payment issueI'm unable to get in contact with anyone within corporate to speak abou
Exeter finance ) took $from my checking acctI have no business or contract with themWhen I called them ,they said I was not on the acct
I called Exeter (XXXXXXXXXX), 08-about them taking $from my checking acct.on Aug They said the acctwas not in my name ,they could not give out any info, and could not help meI have no dealings with this company but they have my checking acctnumberI want to be refunded and have my info deleted from there files
Yesterday 5/22/around 2pm I was at my friend house from workHe said someone towed my car a white truck address *** e *** *** *** ***
Now I called law inforcement the same day plus I went too the dept of motor vehicle to obtain my tags # and they also provide me with my vin number to my vehicle as well XXXXXX
We still couldn't locate the vehicle, someone said called where I bought the vehicleTo my surprised they stole my vehicle and hide it at unknown locations in ColumbusSaying he had documents signedSo I let him know what the dealer told meHe said I need to in cash and he will provide me a vehicle an arrivalSo I did that and drive with my new vehicle I payed cash forNow he saying paperwork that he has with my name on it saying I oweSo I asked him what was the name on the paperwork he replied *** ***, so I asked mr Justin Buckley one questionSo I've asked mr Buckley if he himself had seen me signed any of those paperwork or d
Originated car loan amount vs remaining balanceCannot trade vehicle in
Acct # XXXXXXX
I purchased a car from CarMax 12/(Davie, FL) which the financing was thru ExeterThe original car loan amount ($24,512.83) was extremely high which the sales guy failed to show me that informationHe added the Gap insurance and assured me my payments wouldn't go up because it's a time feeWhen I receive my first statement to pay, the car note was $and this is on a Mazda CX-which is so not worth the moneyIt jumped from $all the way up to $I call and questioned Car Max and Exeter but no one gave me any informationI was not informed by CarMax that I was able to return the car within days until I tried to trade it in a week agoI am stuck with the truck, no one wants to take it as a trade inThe remaining balance shows $but the payoff amount shows $I don't understand how the payoff is more than the remaining balanceThe car sales guy R
Repossed our car at 2amDid not get belongings out
Repo man came to our home at 2AMCould not get my belongings out and need to find out where I can pick up my belongings,my husband is the only one on the account but he works and I want my stuff
I purchased a vehicle and this is my finance company The car has spent four months in service! I made a payment , I was charged in my acct times
I purchased my car March 10, Since Then my car has spent four months in service for multiple repairs I contacted the finance company (Exetor) whom told me there is nothing they can do I began making payment on my loanOne of my payments processed out of my account three times I contacted Exetor whom told me they show it processed one time on their end , I need to contact my bankI asked why am I contacting the bank, she stated I have to dispute it with my bank I contacted the bank and disputed as I was instructed for the three extra charges and I was told after the dispute came back, from Exetor that I missed a payment I explained to the representative what took place, he stated he would take care of it and I was then charged late fees because of this and they stated I'm now up for repossession No one was followi
Exeter has been reporting to all three credit bureaus for last ten months the amount of $29,since October of last yearThis car had issues and
Exeter has been reporting to all credit bureaus for last months for a car I do not haveThey are reporting it as a repossession with this outrageous balanceThey financed this car for $26,yet they are reporting that balance owed is 29,We paid on this car for over a year and Chrysler had so many recalls on it we could not drive itI called them today to ask why they are reporting this amount and the rep stated that it was sold at auction for $he then tells me that we owe interest and that's why my balance is so highI want this removed from my credit report, both mine and my husbands'That would be $10,iwith the payments that we made for over a year if we owed anything that could be settled, definantly not times that amountHe stated that they reported correct info but all bureaus got it wrong !!!
Lacking customer service and customer satisfactionCompany refused to assist customer in every way possible
On July XX XXXX I was in an accidentCalled the insurance company and went through having the vehicle appraised and documents submitted to the insurance companyThe check for repairs was sent out within weeksI then find out that the check has to be endorsed by the finance company because they are the leinholder on the vehicleI then have the check overnighted to the company and then they inform me that I must have the work completed and pictures sent to them of the work before they will release the check to the body shopThere is no shop that I know of that will do the work and release a vehicle not knowing wether they will get paidSo the finance company let me know that I could call the insurance company back and have them re-issue the check to the body shop and myselfSo I got back on the phone with the insurance company whereas they said that they can't do that