Not properly allocating payments charging extra
Interest
Paid account past due and late feesPayment incorrectly allocatedIt was reallocate but now not reflecting most current paymentHave been calling and requesting to be fixed since SeptemberThe they called to inform me that my account was
Past dueCausing more late fees on the account
They are refusing to send my payoff letter so that I can get my title from the DMV
I paid my car off on February 29,on 04/11/I called to ask them to send out the paid in full paper work, they told me that they would, I called today 04/18/and they told me that they sent it to some where else, I asked them to resend it, minutes later I called back and they told me that they would put in a request there call center is not in the USA and they are giving me a hard timeAll I want is my payoff letter
months payments confirmed paid from my bank account falsely marked as returned, both not updated as paid since 1/& falsly reported delinquent
exeter recieved multiple payments debited from my bank account as confirmed by wells fargo, and exeters website,
debited from account on 1/29/$paid as agreed, but falsely marked by exeter as returned
debited from account on 2/25/falsely marked unpaid balance, so I paid $
neither payment has been updated by exeter in spite of calls to their customer service who admitted the issue
Exeter then falsely reported my account 30-days delinquent to Transunion credit bureau, affecting my current home buying process
this account has not been updated correctly by exeter since my insurance company paid them the bulk of the balance in january from an accident even though ive paid out regularly
this account ought to be at a PAID IN FULL status following payments from progressive insurance, and timely payments
This company have their vehicle and is currently still reporting to my creditI would like this removed from my credit which is bring my score down really lowPlease stop reporting late or missed payments when your car is in your possession .This company is bad for business
The auto loan was paid off via a day payoff quote provided by Exeter finances website portalWhich they waited to post to incur ore intrest fees
Exeter failed to process my payoff on my auto loan which was made by toyota mtr covia a day payoff provided by Exeter websiteExeter is now trying to keep my loan active and incur interestThis has had a direct result on my credit score and has created a hardship
This company has refused to credited my account properlyAs well as adding on late fees
Buick lesabreUpon applying for a two month extensions with this company for MarchAndApril as well as a date changeThe company has incorrectly extended the wrong months of January and February Since February I have tried to get this situation solved but no one has solved it yetI have been told that because of the date change occurring at the same time it messed up in the systemAs of today I was told a credit to the account was given to me for only one monthBut the amount still has not gone downThis company has refused to provide me with a detail account of my payment historyAs requestedAs well as not admitting to the fact you can not get a extension or date change without your account being currentI have been harassed several times a week but yet no one is willing to help me
EXTER APPLYING FEES WHEN MY PAYMNET CLEARED MY BANK ACCOUNT
On June 30,I contact exeter in regards to payment issues from August 25th where my payment of was drafted out and posted by my bank on that day Exeter is reporting inaccurate paymnet reversals on my actI also seen where it was reported inaccurate and another reversal on 09/21/that accurred fee as wellI was told by the customer service rep to email my bank statements over showing the payment cleared, which I did when the rep was on the line he told me to contact the office back to follow up.On July 5th I contacted exter again to see what the results was and I was told to resent my bank statemnt with no mark out and with my bank heading and proceed to email them againI checked my act history and nothing was done I conatcted them back on 07/22/and the rep was very rude and placed me on hold for more then 30mins when I requested to speak with a supervisorThis unacceptable when I have a go
I purchased a Jeep Compass ** 2/15/Exeter finance became the lien holderExeter rescinded the loan days before the due date
I purchased a Jeep compass ** February 15, from MsWhitemore, sales representativeVIN Number ***The price of the vehicle was $Exeter was the lien holder/ finance company The final cost of the vehicle was $34, I paid $cash downI was given the keys to the vehicle and the retail installment contract(XXXXXXXX) and buyer's order and bill of saleA large yellow bow was placed on my vehicle and I was given the opportunity to take a photo with my new vehicle I had the car over a month when the dealer sent me an urgent message stating the finance company, Exeter needed more documents It took me a couple of days to get my recent pay stubs and w2s from and send then to the dealership I heard nothing else from the dealer On March 26, 2018, I received a repossession notice from Car Max in Vi
check cashed but not applied
In November I sent checks one for $and the other for $Both checks were cashed but not appliedSent a copy of cashed checks but only $was appliedStill missing $although I've called over times now and spoke with managers and maybe supervisorsI sent another copy weeks ago and another one tonightI'm not sure what to do from here seeing that most of the time I speak with foreigners who don't understand my issue are have no idea how to fix itI just need my $updated before I have this other bank to take over this loanI can no longer deal with this bank
Late payments from credit report
The account is no longer active and has been closed but is showing late paymentsThose late payments are affecting me from making financial decisions such as purchasing a home
I was threatened by one employee I spoke toAnother employee and supervisor made an agreement with me that wasn't kept
I fell behind in my payments and have been trying really hard to work out agreements with this company to get caught up Every person I talk to tells me something different Requesting different amounts and making different agreements One employee I spoke to was actually condescending and threatened me I spoke to a Heather who made an agreement with me after talking it over with her supervisor but the call was dropped I tried to get her back and no one could get me back to her Eventually I spoke with a *** who spoke with both her supervisor and Heathers An agreement was made for a small payment and an extension I should have received the extension a couple days later however it was a week later I then signed it and returned it in minutes of receiving it I called to verify and I was told I wasn't getting the extension I talked to two differen
I never received information on where to retrieve my possessions taken from my repossessed SUVThey were tossed without my permission
My vehicle - a white Mitsubishi Outlander was repossessed around September 8, in Arlington, VAI never received any notices from Exeter about where my personal belongings inside the SUV where taken and storedI called numerous times and was referred to a number where I left numerous messages and received no responseI filed a complaint with the Consumer Financial Protection Bureau and Exeter tells me that my items were disposed ofExeter claims it sent me a notice with information on where the items were taken but that is not trueI never received anything
The new website is horribleThey will not address your issue via message (so why have it?)
I have been using the website to set payments and payment arrangement since I've had my vehicle Which has worked well with my busy scheduleEvery now and than I would need to call customer service just to confirm my payments sand they were wonderful and fast Now the website has been challenging at setting up payments ahead of time and all I get is robot response via Messages on their website My work and kids makes it really hard for me to be on the phone for longer than minutes When you do talk to customer service they are rude and say rude comments under their breath like I can't hear them Customer Service used to not be like that They were understanding of my situation and always worked with me so I didn't fall behind Since, the website I have fell behind accrued these extra charges because I fell behind and make it impossible to have other ways to contact them I pre
Repossed our car at 2amDid not get belongings out
Repo man came to our home at 2AMCould not get my belongings out and need to find out where I can pick up my belongings,my husband is the only one on the account but he works and I want my stuff
Filing Consumer Complaint against Exeter finance and Advance Recovery SolutionsNot releasing vehicle during bankruptcy chaperhas been filed
Filing Consumer Complaint against Exeter finance and Advance Recovery SolutionsNot releasing vehicle during bankruptcy chaperhas been filedmy vehicle was repossessed April 05,I filed bankruptcy chaperon 04/10/was confirmed by Exeter Finance bankruptcy department rep heidi that Bankruptcy proof and case was recieved but was told will not process till hours starting from the time we were speaking to process release of my vehicle due to adding another adhesive contractPrior I spoke with faith from Advantage Recovery Solutions on April 10,2017, she made my appointment and advised me its to prevent a key cut fee of $for my car and to pick up vehilce as well, because it has to be by appointment only and as long as the paperwork is submitted by finance company I will be able to pick up my vehicleI called back on Apri
Exeter is reporting inaccurate information on my credit reportThey repossessed my car in July but are saying they repossessed in
Exeter claims they sold account but have not verified the sale to meThey continue to report it to credit bureaus even though they claim it has been soldAlso, they did not provide me with proof of how much they sold my car for at the auctionThey are a predatory lender who seeks to ruin individuals who are struggling credit wiseI've asked repeatedly when the account will be removed and they have refused to give a response
I was in the process of changing financial institutions (banks)i had setup a payment with the new bank and the old bank already had an account open with the same info concerning exeter financeon the 1st of September the old bank sent out a payment to exeterwhen I found out this had happened I contacted the new bank and explained what had happened, a rep from central operations suggested we wait to see if the payment had went out and they could try and stop it.I in the meantime contacted exeter finance and informed one of customer service agents that two payments were sent out to them and there was only that they need to keep the other was sent out in by accidenti spoke to two reps from exeter on the same day, one around 8am on the 5th of september and the other around 2pmthe first rep asked what my call was in reference to,I did not want to tell him so I asked for a manager or supervisorhe asked me if I would tell him some of what it was in reference toi asked if he could
My vehicle was repossessed without an up to date right to cure and then the agent did not give me the vsr until he was getting in the truck
On June 24th my vehicle was repossessed....I did not receive an up to date right to cure before my vehicle was repossessedThe agent hooked my car showed the report order and I explained to him the process in Louisiana and he told me to call the company then said it was a self help meaning a right to cure needed to be sent before it turned to involuntary repossessionso before he left he wanted me to sign the vsr I said no he didn't read it to me or anything and took my carI called the company asked what I needed to get my car back and he didn't know and asked him the process of repossession in Louisiana and he only said one time for the life of the loan.I asked again and began to explain the process to him and he said he didn't know and tried to transfer me to the repo department knowing they were closedI got upset and ended the callI do
I recieved a non suddicant funds fee from my bank due to exeters faultYou can leave a message at the main officw but no one returns calls
I had an NSF free due to an error on my part when I made my exeter paymentI called exeter the representative rold me to make a new payment wgich I didThe second payment went through with succesI was not told that the fist payment wou
D be submitted againThis is not my faultI was told to reprocess the paymentYou can only leave a message for the main office they never call back? The overseas operators in Jamaica cannot help at all?
Took a double payment and won't refund it
My husband set up automatic payments in the month of December and was told he qualified for skipping months of payments so that our next payment would not be due until March Dec 19th my husband finds he has been charged a double payment and calls and let's them knowHe was told it would take a week to process the refundDec 28th comes around nothing has been done so we called to check the status and was told there is no record of a double paymentNeedless to say Jan 4th we resubmitted our documentation of the double payment like we were asked to do and their response was it will take up on weeks to investigate because we don't refund paymentsARE YOU KIDDING ME? IT WASN'T THEIRS TO TAKE IN THE FIRST PLACE!!! Here we are Jan 19th and my husband calls for an update and was told to wait ANOTHER 7-days! This company has been shady since day and I wish we could get rid of them but are stuck for now which has affected our cre
Not properly allocating payments charging extra
Interest
Paid account past due and late feesPayment incorrectly allocatedIt was reallocate but now not reflecting most current paymentHave been calling and requesting to be fixed since SeptemberThe they called to inform me that my account was
Past dueCausing more late fees on the account
They are refusing to send my payoff letter so that I can get my title from the DMV
I paid my car off on February 29,on 04/11/I called to ask them to send out the paid in full paper work, they told me that they would, I called today 04/18/and they told me that they sent it to some where else, I asked them to resend it, minutes later I called back and they told me that they would put in a request there call center is not in the USA and they are giving me a hard timeAll I want is my payoff letter
months payments confirmed paid from my bank account falsely marked as returned, both not updated as paid since 1/& falsly reported delinquent
exeter recieved multiple payments debited from my bank account as confirmed by wells fargo, and exeters website,
debited from account on 1/29/$paid as agreed, but falsely marked by exeter as returned
debited from account on 2/25/falsely marked unpaid balance, so I paid $
neither payment has been updated by exeter in spite of calls to their customer service who admitted the issue
Exeter then falsely reported my account 30-days delinquent to Transunion credit bureau, affecting my current home buying process
this account has not been updated correctly by exeter since my insurance company paid them the bulk of the balance in january from an accident even though ive paid out regularly
this account ought to be at a PAID IN FULL status following payments from progressive insurance, and timely payments
This company have their vehicle and is currently still reporting to my creditI would like this removed from my credit which is bring my score down really lowPlease stop reporting late or missed payments when your car is in your possession .This company is bad for business
The auto loan was paid off via a day payoff quote provided by Exeter finances website portalWhich they waited to post to incur ore intrest fees
Exeter failed to process my payoff on my auto loan which was made by toyota mtr covia a day payoff provided by Exeter websiteExeter is now trying to keep my loan active and incur interestThis has had a direct result on my credit score and has created a hardship
This company has refused to credited my account properlyAs well as adding on late fees
Buick lesabreUpon applying for a two month extensions with this company for MarchAndApril as well as a date changeThe company has incorrectly extended the wrong months of January and February Since February I have tried to get this situation solved but no one has solved it yetI have been told that because of the date change occurring at the same time it messed up in the systemAs of today I was told a credit to the account was given to me for only one monthBut the amount still has not gone downThis company has refused to provide me with a detail account of my payment historyAs requestedAs well as not admitting to the fact you can not get a extension or date change without your account being currentI have been harassed several times a week but yet no one is willing to help me
EXTER APPLYING FEES WHEN MY PAYMNET CLEARED MY BANK ACCOUNT
On June 30,I contact exeter in regards to payment issues from August 25th where my payment of was drafted out and posted by my bank on that day Exeter is reporting inaccurate paymnet reversals on my actI also seen where it was reported inaccurate and another reversal on 09/21/that accurred fee as wellI was told by the customer service rep to email my bank statements over showing the payment cleared, which I did when the rep was on the line he told me to contact the office back to follow up.On July 5th I contacted exter again to see what the results was and I was told to resent my bank statemnt with no mark out and with my bank heading and proceed to email them againI checked my act history and nothing was done I conatcted them back on 07/22/and the rep was very rude and placed me on hold for more then 30mins when I requested to speak with a supervisorThis unacceptable when I have a go
I purchased a Jeep Compass ** 2/15/Exeter finance became the lien holderExeter rescinded the loan days before the due date
I purchased a Jeep compass ** February 15, from MsWhitemore, sales representativeVIN Number ***The price of the vehicle was $Exeter was the lien holder/ finance company The final cost of the vehicle was $34, I paid $cash downI was given the keys to the vehicle and the retail installment contract(XXXXXXXX) and buyer's order and bill of saleA large yellow bow was placed on my vehicle and I was given the opportunity to take a photo with my new vehicle I had the car over a month when the dealer sent me an urgent message stating the finance company, Exeter needed more documents It took me a couple of days to get my recent pay stubs and w2s from and send then to the dealership I heard nothing else from the dealer On March 26, 2018, I received a repossession notice from Car Max in Vi
check cashed but not applied
In November I sent checks one for $and the other for $Both checks were cashed but not appliedSent a copy of cashed checks but only $was appliedStill missing $although I've called over times now and spoke with managers and maybe supervisorsI sent another copy weeks ago and another one tonightI'm not sure what to do from here seeing that most of the time I speak with foreigners who don't understand my issue are have no idea how to fix itI just need my $updated before I have this other bank to take over this loanI can no longer deal with this bank
Late payments from credit report
The account is no longer active and has been closed but is showing late paymentsThose late payments are affecting me from making financial decisions such as purchasing a home
I was threatened by one employee I spoke toAnother employee and supervisor made an agreement with me that wasn't kept
I fell behind in my payments and have been trying really hard to work out agreements with this company to get caught up Every person I talk to tells me something different Requesting different amounts and making different agreements One employee I spoke to was actually condescending and threatened me I spoke to a Heather who made an agreement with me after talking it over with her supervisor but the call was dropped I tried to get her back and no one could get me back to her Eventually I spoke with a *** who spoke with both her supervisor and Heathers An agreement was made for a small payment and an extension I should have received the extension a couple days later however it was a week later I then signed it and returned it in minutes of receiving it I called to verify and I was told I wasn't getting the extension I talked to two differen
I never received information on where to retrieve my possessions taken from my repossessed SUVThey were tossed without my permission
My vehicle - a white Mitsubishi Outlander was repossessed around September 8, in Arlington, VAI never received any notices from Exeter about where my personal belongings inside the SUV where taken and storedI called numerous times and was referred to a number where I left numerous messages and received no responseI filed a complaint with the Consumer Financial Protection Bureau and Exeter tells me that my items were disposed ofExeter claims it sent me a notice with information on where the items were taken but that is not trueI never received anything
The new website is horribleThey will not address your issue via message (so why have it?)
I have been using the website to set payments and payment arrangement since I've had my vehicle Which has worked well with my busy scheduleEvery now and than I would need to call customer service just to confirm my payments sand they were wonderful and fast Now the website has been challenging at setting up payments ahead of time and all I get is robot response via Messages on their website My work and kids makes it really hard for me to be on the phone for longer than minutes When you do talk to customer service they are rude and say rude comments under their breath like I can't hear them Customer Service used to not be like that They were understanding of my situation and always worked with me so I didn't fall behind Since, the website I have fell behind accrued these extra charges because I fell behind and make it impossible to have other ways to contact them I pre
Repossed our car at 2amDid not get belongings out
Repo man came to our home at 2AMCould not get my belongings out and need to find out where I can pick up my belongings,my husband is the only one on the account but he works and I want my stuff
Filing Consumer Complaint against Exeter finance and Advance Recovery SolutionsNot releasing vehicle during bankruptcy chaperhas been filed
Filing Consumer Complaint against Exeter finance and Advance Recovery SolutionsNot releasing vehicle during bankruptcy chaperhas been filedmy vehicle was repossessed April 05,I filed bankruptcy chaperon 04/10/was confirmed by Exeter Finance bankruptcy department rep heidi that Bankruptcy proof and case was recieved but was told will not process till hours starting from the time we were speaking to process release of my vehicle due to adding another adhesive contractPrior I spoke with faith from Advantage Recovery Solutions on April 10,2017, she made my appointment and advised me its to prevent a key cut fee of $for my car and to pick up vehilce as well, because it has to be by appointment only and as long as the paperwork is submitted by finance company I will be able to pick up my vehicleI called back on Apri
Exeter is reporting inaccurate information on my credit reportThey repossessed my car in July but are saying they repossessed in
Exeter claims they sold account but have not verified the sale to meThey continue to report it to credit bureaus even though they claim it has been soldAlso, they did not provide me with proof of how much they sold my car for at the auctionThey are a predatory lender who seeks to ruin individuals who are struggling credit wiseI've asked repeatedly when the account will be removed and they have refused to give a response
I was in the process of changing financial institutions (banks)i had setup a payment with the new bank and the old bank already had an account open with the same info concerning exeter financeon the 1st of September the old bank sent out a payment to exeterwhen I found out this had happened I contacted the new bank and explained what had happened, a rep from central operations suggested we wait to see if the payment had went out and they could try and stop it.I in the meantime contacted exeter finance and informed one of customer service agents that two payments were sent out to them and there was only that they need to keep the other was sent out in by accidenti spoke to two reps from exeter on the same day, one around 8am on the 5th of september and the other around 2pmthe first rep asked what my call was in reference to,I did not want to tell him so I asked for a manager or supervisorhe asked me if I would tell him some of what it was in reference toi asked if he could
My vehicle was repossessed without an up to date right to cure and then the agent did not give me the vsr until he was getting in the truck
On June 24th my vehicle was repossessed....I did not receive an up to date right to cure before my vehicle was repossessedThe agent hooked my car showed the report order and I explained to him the process in Louisiana and he told me to call the company then said it was a self help meaning a right to cure needed to be sent before it turned to involuntary repossessionso before he left he wanted me to sign the vsr I said no he didn't read it to me or anything and took my carI called the company asked what I needed to get my car back and he didn't know and asked him the process of repossession in Louisiana and he only said one time for the life of the loan.I asked again and began to explain the process to him and he said he didn't know and tried to transfer me to the repo department knowing they were closedI got upset and ended the callI do
I recieved a non suddicant funds fee from my bank due to exeters faultYou can leave a message at the main officw but no one returns calls
I had an NSF free due to an error on my part when I made my exeter paymentI called exeter the representative rold me to make a new payment wgich I didThe second payment went through with succesI was not told that the fist payment wou
D be submitted againThis is not my faultI was told to reprocess the paymentYou can only leave a message for the main office they never call back? The overseas operators in Jamaica cannot help at all?
Took a double payment and won't refund it
My husband set up automatic payments in the month of December and was told he qualified for skipping months of payments so that our next payment would not be due until March Dec 19th my husband finds he has been charged a double payment and calls and let's them knowHe was told it would take a week to process the refundDec 28th comes around nothing has been done so we called to check the status and was told there is no record of a double paymentNeedless to say Jan 4th we resubmitted our documentation of the double payment like we were asked to do and their response was it will take up on weeks to investigate because we don't refund paymentsARE YOU KIDDING ME? IT WASN'T THEIRS TO TAKE IN THE FIRST PLACE!!! Here we are Jan 19th and my husband calls for an update and was told to wait ANOTHER 7-days! This company has been shady since day and I wish we could get rid of them but are stuck for now which has affected our cre