The new website is horribleThey will not address your issue via message (so why have it?)
I have been using the website to set payments and payment arrangement since I've had my vehicle Which has worked well with my busy scheduleEvery now and than I would need to call customer service just to confirm my payments sand they were wonderful and fast Now the website has been challenging at setting up payments ahead of time and all I get is robot response via Messages on their website My work and kids makes it really hard for me to be on the phone for longer than minutes When you do talk to customer service they are rude and say rude comments under their breath like I can't hear them Customer Service used to not be like that They were understanding of my situation and always worked with me so I didn't fall behind Since, the website I have fell behind accrued these extra charges because I fell behind and make it impossible to have other ways to contact them I pre
This company has refused to credited my account properlyAs well as adding on late fees
Buick lesabreUpon applying for a two month extensions with this company for MarchAndApril as well as a date changeThe company has incorrectly extended the wrong months of January and February Since February I have tried to get this situation solved but no one has solved it yetI have been told that because of the date change occurring at the same time it messed up in the systemAs of today I was told a credit to the account was given to me for only one monthBut the amount still has not gone downThis company has refused to provide me with a detail account of my payment historyAs requestedAs well as not admitting to the fact you can not get a extension or date change without your account being currentI have been harassed several times a week but yet no one is willing to help me
This company have their vehicle and is currently still reporting to my creditI would like this removed from my credit which is bring my score down really lowPlease stop reporting late or missed payments when your car is in your possession .This company is bad for business
I purchased a Jeep Compass ** 2/15/Exeter finance became the lien holderExeter rescinded the loan days before the due date
I purchased a Jeep compass ** February 15, from MsWhitemore, sales representativeVIN Number ***The price of the vehicle was $Exeter was the lien holder/ finance company The final cost of the vehicle was $34, I paid $cash downI was given the keys to the vehicle and the retail installment contract(XXXXXXXX) and buyer's order and bill of saleA large yellow bow was placed on my vehicle and I was given the opportunity to take a photo with my new vehicle I had the car over a month when the dealer sent me an urgent message stating the finance company, Exeter needed more documents It took me a couple of days to get my recent pay stubs and w2s from and send then to the dealership I heard nothing else from the dealer On March 26, 2018, I received a repossession notice from Car Max in Vi
Exeter finance misapplied a payment to my account and in turn reported negatively to the credit bereau of my payment status
Account # XXXXXXX
Vehicle: Nissan Altima
In January of this year I was made aware via my credit Karma account that I was reported over days past due in Sep for the August payment and in November for the October payment I became concerned about this issue as I would like to continue maintaining a good credit history I called in immediately to discuss my records and upon speaking with the CSR in the collection department, I then realized that my payment made on 09/14/in the amount of $was not credited to my account That payment was for the August bill which was due on 8/15/ As a result of that payment not being credited to the August bill, when I made the next payment in October for $which should have been applied to the Sept and October bill instead the amount was applied to Aug and Sept and again in November
Exeter Finance withdrew a car payment in the amount of $four times in a time frame of weeks
In the Month of May, Exeter Finance submitted an unauthorized automated draft times in the amount of $(times) and once for $This did not include my regular paymentAfter speaking with a representative and explaining that I do not have any finance paperwork on my vehicle or never received a payment date, she agreed to send out documents and change my due date to June The next day another automated draft of $was taken out of my accountThis has put me in debt with bank fees and NSF funds for other bills that were scheduled to be draftedI submitted a bank statement as requested and was told on 06/06/that they received it but needed another copyWhen I asked why they said they could not read it but I'm curious how did they know it was from me if they could not read an official bank statement from the bank
EXTER APPLYING FEES WHEN MY PAYMNET CLEARED MY BANK ACCOUNT
On June 30,I contact exeter in regards to payment issues from August 25th where my payment of was drafted out and posted by my bank on that day Exeter is reporting inaccurate paymnet reversals on my actI also seen where it was reported inaccurate and another reversal on 09/21/that accurred fee as wellI was told by the customer service rep to email my bank statements over showing the payment cleared, which I did when the rep was on the line he told me to contact the office back to follow up.On July 5th I contacted exter again to see what the results was and I was told to resent my bank statemnt with no mark out and with my bank heading and proceed to email them againI checked my act history and nothing was done I conatcted them back on 07/22/and the rep was very rude and placed me on hold for more then 30mins when I requested to speak with a supervisorThis unacceptable when I have a go
I donot receive a monthly invoice statement from this companyI have called and wrote customer service about this issue
Our vehicle was finance by this conpanyWe recevive two monthly invoice statement since January of Why we cannot get a monthly invoice statement for my personal records
Late payments from credit report
The account is no longer active and has been closed but is showing late paymentsThose late payments are affecting me from making financial decisions such as purchasing a home
Not properly allocating payments charging extra
Interest
Paid account past due and late feesPayment incorrectly allocatedIt was reallocate but now not reflecting most current paymentHave been calling and requesting to be fixed since SeptemberThe they called to inform me that my account was
Past dueCausing more late fees on the account
Exeter Finance denied my request for a deferment or payment extension
I contacted Exeter Finance on this date (May 26, 2017) to request a deferment or extension of my auto loan payment and was deniedMy employment ended on 4/24/due to medical reasons and I am currently unemployedThe representative stated that I have not made "enough payments" to be eligible for either assistance and stated I would need to make "two more full payments" before I would be eligible for an extension or deferment; however, I am unable to even make two more full payments due to my unexpected unemployment for an undetermined amount of time
The auto loan was paid off via a day payoff quote provided by Exeter finances website portalWhich they waited to post to incur ore intrest fees
Exeter failed to process my payoff on my auto loan which was made by toyota mtr covia a day payoff provided by Exeter websiteExeter is now trying to keep my loan active and incur interestThis has had a direct result on my credit score and has created a hardship
months payments confirmed paid from my bank account falsely marked as returned, both not updated as paid since 1/& falsly reported delinquent
exeter recieved multiple payments debited from my bank account as confirmed by wells fargo, and exeters website,
debited from account on 1/29/$paid as agreed, but falsely marked by exeter as returned
debited from account on 2/25/falsely marked unpaid balance, so I paid $
neither payment has been updated by exeter in spite of calls to their customer service who admitted the issue
Exeter then falsely reported my account 30-days delinquent to Transunion credit bureau, affecting my current home buying process
this account has not been updated correctly by exeter since my insurance company paid them the bulk of the balance in january from an accident even though ive paid out regularly
this account ought to be at a PAID IN FULL status following payments from progressive insurance, and timely payments
Poor customer service and payment handling
So July took out a loan for 19850$ at 23.22% apr 512$ per month paymentYeah dumb enough to take this loan only because car left me stranded at dealershipWhich by the way they didn't take in tradenvm that my beef is with the finance company not the dealershipSo have made all my payments to date on time payments and only knocked off a whopping 1,000$ of my principleTalked to afew payments and desided I'll make monthly payment then make principle payments knock the loan down so I can refinanceyeah ok till I was told by Exeter I can't make principle payments that any extra payment I make just goes towards next months billOk that's cool till inturest gets taken outBTW was told only 160$ of the 512$ per month is being put to the principlewell now this makes it impossible to not only pay off the loan faster but to refinance since none of the company's I've talked to will take on the loan cause loan to value is
Exeter is reporting inaccurate information on my credit reportThey repossessed my car in July but are saying they repossessed in
Exeter claims they sold account but have not verified the sale to meThey continue to report it to credit bureaus even though they claim it has been soldAlso, they did not provide me with proof of how much they sold my car for at the auctionThey are a predatory lender who seeks to ruin individuals who are struggling credit wiseI've asked repeatedly when the account will be removed and they have refused to give a response
Repossed our car at 2amDid not get belongings out
Repo man came to our home at 2AMCould not get my belongings out and need to find out where I can pick up my belongings,my husband is the only one on the account but he works and I want my stuff
I recieved a non suddicant funds fee from my bank due to exeters faultYou can leave a message at the main officw but no one returns calls
I had an NSF free due to an error on my part when I made my exeter paymentI called exeter the representative rold me to make a new payment wgich I didThe second payment went through with succesI was not told that the fist payment wou
D be submitted againThis is not my faultI was told to reprocess the paymentYou can only leave a message for the main office they never call back? The overseas operators in Jamaica cannot help at all?
Failure to provide refund for payment taken from account after a full pay off of the loan was receivedMaking a consumer wait for days
Car loan was paid off and monies were taken from bank account after the loan was set for payoffA refund check was only issued after I called and complained that the money was takenI was informed I have to wait days for a check refund which is untimely and not acceptableThere are other options I feel I could be given considering the amount of money taken
This company claims that I still owe them 11,after paying on this car for years nowThey lied to me about my rate it's suppose to be at 14%
This company is claiming that I still owe 11, after years of paying my noteThey promised that may rate would be 14% and they have been charging me for 21.06% which is not what was promisedThey do not respond to customer inquiries about their wrong doingThese loans are faulty and they have over 500,complaints with you guys and nothing is being done or investigated.I have even gotten my credit repair company (Lexington Law) to challenge them on this issue but continuously not respond to there challenges
My vehicle was repossessed without an up to date right to cure and then the agent did not give me the vsr until he was getting in the truck
On June 24th my vehicle was repossessed....I did not receive an up to date right to cure before my vehicle was repossessedThe agent hooked my car showed the report order and I explained to him the process in Louisiana and he told me to call the company then said it was a self help meaning a right to cure needed to be sent before it turned to involuntary repossessionso before he left he wanted me to sign the vsr I said no he didn't read it to me or anything and took my carI called the company asked what I needed to get my car back and he didn't know and asked him the process of repossession in Louisiana and he only said one time for the life of the loan.I asked again and began to explain the process to him and he said he didn't know and tried to transfer me to the repo department knowing they were closedI got upset and ended the callI do
The new website is horribleThey will not address your issue via message (so why have it?)
I have been using the website to set payments and payment arrangement since I've had my vehicle Which has worked well with my busy scheduleEvery now and than I would need to call customer service just to confirm my payments sand they were wonderful and fast Now the website has been challenging at setting up payments ahead of time and all I get is robot response via Messages on their website My work and kids makes it really hard for me to be on the phone for longer than minutes When you do talk to customer service they are rude and say rude comments under their breath like I can't hear them Customer Service used to not be like that They were understanding of my situation and always worked with me so I didn't fall behind Since, the website I have fell behind accrued these extra charges because I fell behind and make it impossible to have other ways to contact them I pre
This company has refused to credited my account properlyAs well as adding on late fees
Buick lesabreUpon applying for a two month extensions with this company for MarchAndApril as well as a date changeThe company has incorrectly extended the wrong months of January and February Since February I have tried to get this situation solved but no one has solved it yetI have been told that because of the date change occurring at the same time it messed up in the systemAs of today I was told a credit to the account was given to me for only one monthBut the amount still has not gone downThis company has refused to provide me with a detail account of my payment historyAs requestedAs well as not admitting to the fact you can not get a extension or date change without your account being currentI have been harassed several times a week but yet no one is willing to help me
This company have their vehicle and is currently still reporting to my creditI would like this removed from my credit which is bring my score down really lowPlease stop reporting late or missed payments when your car is in your possession .This company is bad for business
I purchased a Jeep Compass ** 2/15/Exeter finance became the lien holderExeter rescinded the loan days before the due date
I purchased a Jeep compass ** February 15, from MsWhitemore, sales representativeVIN Number ***The price of the vehicle was $Exeter was the lien holder/ finance company The final cost of the vehicle was $34, I paid $cash downI was given the keys to the vehicle and the retail installment contract(XXXXXXXX) and buyer's order and bill of saleA large yellow bow was placed on my vehicle and I was given the opportunity to take a photo with my new vehicle I had the car over a month when the dealer sent me an urgent message stating the finance company, Exeter needed more documents It took me a couple of days to get my recent pay stubs and w2s from and send then to the dealership I heard nothing else from the dealer On March 26, 2018, I received a repossession notice from Car Max in Vi
Exeter finance misapplied a payment to my account and in turn reported negatively to the credit bereau of my payment status
Account # XXXXXXX
Vehicle: Nissan Altima
In January of this year I was made aware via my credit Karma account that I was reported over days past due in Sep for the August payment and in November for the October payment I became concerned about this issue as I would like to continue maintaining a good credit history I called in immediately to discuss my records and upon speaking with the CSR in the collection department, I then realized that my payment made on 09/14/in the amount of $was not credited to my account That payment was for the August bill which was due on 8/15/ As a result of that payment not being credited to the August bill, when I made the next payment in October for $which should have been applied to the Sept and October bill instead the amount was applied to Aug and Sept and again in November
Exeter Finance withdrew a car payment in the amount of $four times in a time frame of weeks
In the Month of May, Exeter Finance submitted an unauthorized automated draft times in the amount of $(times) and once for $This did not include my regular paymentAfter speaking with a representative and explaining that I do not have any finance paperwork on my vehicle or never received a payment date, she agreed to send out documents and change my due date to June The next day another automated draft of $was taken out of my accountThis has put me in debt with bank fees and NSF funds for other bills that were scheduled to be draftedI submitted a bank statement as requested and was told on 06/06/that they received it but needed another copyWhen I asked why they said they could not read it but I'm curious how did they know it was from me if they could not read an official bank statement from the bank
EXTER APPLYING FEES WHEN MY PAYMNET CLEARED MY BANK ACCOUNT
On June 30,I contact exeter in regards to payment issues from August 25th where my payment of was drafted out and posted by my bank on that day Exeter is reporting inaccurate paymnet reversals on my actI also seen where it was reported inaccurate and another reversal on 09/21/that accurred fee as wellI was told by the customer service rep to email my bank statements over showing the payment cleared, which I did when the rep was on the line he told me to contact the office back to follow up.On July 5th I contacted exter again to see what the results was and I was told to resent my bank statemnt with no mark out and with my bank heading and proceed to email them againI checked my act history and nothing was done I conatcted them back on 07/22/and the rep was very rude and placed me on hold for more then 30mins when I requested to speak with a supervisorThis unacceptable when I have a go
I donot receive a monthly invoice statement from this companyI have called and wrote customer service about this issue
Our vehicle was finance by this conpanyWe recevive two monthly invoice statement since January of Why we cannot get a monthly invoice statement for my personal records
Late payments from credit report
The account is no longer active and has been closed but is showing late paymentsThose late payments are affecting me from making financial decisions such as purchasing a home
Not properly allocating payments charging extra
Interest
Paid account past due and late feesPayment incorrectly allocatedIt was reallocate but now not reflecting most current paymentHave been calling and requesting to be fixed since SeptemberThe they called to inform me that my account was
Past dueCausing more late fees on the account
Exeter Finance denied my request for a deferment or payment extension
I contacted Exeter Finance on this date (May 26, 2017) to request a deferment or extension of my auto loan payment and was deniedMy employment ended on 4/24/due to medical reasons and I am currently unemployedThe representative stated that I have not made "enough payments" to be eligible for either assistance and stated I would need to make "two more full payments" before I would be eligible for an extension or deferment; however, I am unable to even make two more full payments due to my unexpected unemployment for an undetermined amount of time
The auto loan was paid off via a day payoff quote provided by Exeter finances website portalWhich they waited to post to incur ore intrest fees
Exeter failed to process my payoff on my auto loan which was made by toyota mtr covia a day payoff provided by Exeter websiteExeter is now trying to keep my loan active and incur interestThis has had a direct result on my credit score and has created a hardship
months payments confirmed paid from my bank account falsely marked as returned, both not updated as paid since 1/& falsly reported delinquent
exeter recieved multiple payments debited from my bank account as confirmed by wells fargo, and exeters website,
debited from account on 1/29/$paid as agreed, but falsely marked by exeter as returned
debited from account on 2/25/falsely marked unpaid balance, so I paid $
neither payment has been updated by exeter in spite of calls to their customer service who admitted the issue
Exeter then falsely reported my account 30-days delinquent to Transunion credit bureau, affecting my current home buying process
this account has not been updated correctly by exeter since my insurance company paid them the bulk of the balance in january from an accident even though ive paid out regularly
this account ought to be at a PAID IN FULL status following payments from progressive insurance, and timely payments
Poor customer service and payment handling
So July took out a loan for 19850$ at 23.22% apr 512$ per month paymentYeah dumb enough to take this loan only because car left me stranded at dealershipWhich by the way they didn't take in tradenvm that my beef is with the finance company not the dealershipSo have made all my payments to date on time payments and only knocked off a whopping 1,000$ of my principleTalked to afew payments and desided I'll make monthly payment then make principle payments knock the loan down so I can refinanceyeah ok till I was told by Exeter I can't make principle payments that any extra payment I make just goes towards next months billOk that's cool till inturest gets taken outBTW was told only 160$ of the 512$ per month is being put to the principlewell now this makes it impossible to not only pay off the loan faster but to refinance since none of the company's I've talked to will take on the loan cause loan to value is
Exeter is reporting inaccurate information on my credit reportThey repossessed my car in July but are saying they repossessed in
Exeter claims they sold account but have not verified the sale to meThey continue to report it to credit bureaus even though they claim it has been soldAlso, they did not provide me with proof of how much they sold my car for at the auctionThey are a predatory lender who seeks to ruin individuals who are struggling credit wiseI've asked repeatedly when the account will be removed and they have refused to give a response
Repossed our car at 2amDid not get belongings out
Repo man came to our home at 2AMCould not get my belongings out and need to find out where I can pick up my belongings,my husband is the only one on the account but he works and I want my stuff
I recieved a non suddicant funds fee from my bank due to exeters faultYou can leave a message at the main officw but no one returns calls
I had an NSF free due to an error on my part when I made my exeter paymentI called exeter the representative rold me to make a new payment wgich I didThe second payment went through with succesI was not told that the fist payment wou
D be submitted againThis is not my faultI was told to reprocess the paymentYou can only leave a message for the main office they never call back? The overseas operators in Jamaica cannot help at all?
Failure to provide refund for payment taken from account after a full pay off of the loan was receivedMaking a consumer wait for days
Car loan was paid off and monies were taken from bank account after the loan was set for payoffA refund check was only issued after I called and complained that the money was takenI was informed I have to wait days for a check refund which is untimely and not acceptableThere are other options I feel I could be given considering the amount of money taken
This company claims that I still owe them 11,after paying on this car for years nowThey lied to me about my rate it's suppose to be at 14%
This company is claiming that I still owe 11, after years of paying my noteThey promised that may rate would be 14% and they have been charging me for 21.06% which is not what was promisedThey do not respond to customer inquiries about their wrong doingThese loans are faulty and they have over 500,complaints with you guys and nothing is being done or investigated.I have even gotten my credit repair company (Lexington Law) to challenge them on this issue but continuously not respond to there challenges
My vehicle was repossessed without an up to date right to cure and then the agent did not give me the vsr until he was getting in the truck
On June 24th my vehicle was repossessed....I did not receive an up to date right to cure before my vehicle was repossessedThe agent hooked my car showed the report order and I explained to him the process in Louisiana and he told me to call the company then said it was a self help meaning a right to cure needed to be sent before it turned to involuntary repossessionso before he left he wanted me to sign the vsr I said no he didn't read it to me or anything and took my carI called the company asked what I needed to get my car back and he didn't know and asked him the process of repossession in Louisiana and he only said one time for the life of the loan.I asked again and began to explain the process to him and he said he didn't know and tried to transfer me to the repo department knowing they were closedI got upset and ended the callI do