Exeter employee made a mistake in processing my payment and now refuse to correct their mistake and are reporting incorrect late payment on my credit
I am writing to denounce the malpractices I was recently subjected to by Exeter FinanceBack in August of this year, I called Exeter Finance and spoke to one of their agent to request an extension for the month of August and SeptemberDuring the call the employee advised me that I still owed $for the month of July and asked if I could pay the remainder of July and then she can process the request for the extension, which I didSo I paid the $for July and the employee processed the extension for the month of August and September ( at least that was what she advised me ) and she even stated that my next payment due is October 18thOn November 7th my credit was flagged days past due for $So I called Exeter Finance and spoke to another agent who advised the extension was placed for July and AugustI advised the agent I
(this complaint is against Exeter Finance, Dallas, Tx)
On 5/16/I payed the amount of $towards my car paymentTwo weeks later I paid $towards my car payment (6/15/16) both phone calls resulted in balances of 1,I called Exeter 5/28/spoke w/a rep who told me two different amounts 1,and 2,I asked to be transferred to a rep who in turn told me that I didn't owe the company anything because my account was up to dateOn 6/10/I paid $towards my car payment to catch the $payment up to date for the month of JuneA few days later I was contacted regarding the amount of $for the month of JuneI told the rep that I payed the amount and she should check her recordsI went to check my Exeter account on line and saw that my payment from 5/27/said that I payed $towards the amountI in turn called my back and checked my online statement for the month of MayOn 5/31/$was deducted from my acctand paid to Exeter F
Without my knowledge, they attempted to take a payment out of my checking account twice, overdrafting me twice in a week
I had called in and was setting up a payment date on February 11thI was told by the woman that my scheduled payment was cancelled for the next dayThey tried to pull money out that following Monday on the 15thIt cost me $I made my payment on that Friday of the 19thThey again tried to pull money out of my account that next Monday on the 21stWhen I called in to tell them I had already made a payment, I had had my bank fax over proof that they had overdrawn my account (I was told this would be put back into my account by Exeter), I was treated very rudelyI was told my account is under reviewI finally called back in today to find out where my refund was and was told it was still under reviewIt may not seem like a lot of money, but when you are living paycheck to paycheck it is a week's worth of groceries
Oh man where to flipping start?!?!!?!? I had scheduled a payment to be done on a Monday (January)Ended up getting paid the Friday beforeSo I called Exeter to go ahead and make my payment that day and to cancel the scheduled payment for MondayI confirmed multiple times that my scheduled payment for Monday was canceledThe young lady said yesWell here comes Monday and I am getting charged and NSF fee because they were trying to charge my bank! Called and the supervisor said he would have to listen to the recorded conversation to make sure I wanted the scheduled payment canceledHe then also proceeded to tell me that they would automatically try to charge my account again 3-days later and that there was no way of stopping itSo yup another NSF fee charged to my accountTotal of $50! Called to get statusTalked to a female manager who was extremely rude and said that the only way to "prove myself" would be to fax them my bank statement showing that my payment was made on Friday and that I was charged two other times the next weekI asked if I could email since I do not have access to a fax machine and that I can make the email encryptedShe said "No there is no other wayWe do not have email addresses here." Well funny thing how on their main contact page two email addresses! One for customer service and one for corporateSo I sent a total of about emails, cc'ing corporate and explained my issue (after getting permission from the email team)Called again to get a status on my account and nothingI have spoken to about different supervisors/managersStill nothingEven called corporate and left about messagesNOTHING!! months after the flipping fact I get a couple of missed callsSo I call back and I get transferred to a Megan who was inquiring about my refundShe said that she was going to refund me my money of $for my March payment! What?!?!?! I said no it was $refund and that if they were going to refund me $it would screw up my account even moreShe asked the refund of $was forI semi re-explained and also said well if you have access to all of my emails then they would know!!! She told me to calm downVery frustratedExplained if you guys aren't competent enough to read emails about the issue and have people that speak English to understand what the heck is going on then im done with ExeterNEVER going through them again!!!!!! Told her to forget the refund at this point because whatever they are going to do is just screw things up even more!
They charged fees after taking out money they were not suppose too, I was sold a car that had been wrecked and not told about it, and fraud
Payments posted incorrectly, harrassing phone calls, called twenty times in one day, payments not posted, upgrades that were never purchased I was charged for
It is not my debt
It is a Ford fusion that was repossed about a year ago The car was purchased by Mr*** *** The car went into Default on or around December Mr*** as he has stated to me no longer has the car in his possession and has never recieved a final bill of sale from the towing and recovery center who repossesed the car I have since recieved bills for this vehicle every month on my credit report I was fradulently added as a cosignor onto this loan I was declared permanently disabled at the time of this purchase and therefore could not be a cosignor I was also not present at the time of the purchase I was medically incapicated to make a such a decision I am asking that the Revdex.com look into this thoroughly as a repossession should go to auction, present a final bill of sale and a balnce It should not contionuously acrue a balance Mr wyble is not accruing a balance on his credit report and is not recieving any bills I
OVerdraft fees for bank account for payments that should not have been processed
My husband is the account holder *** *** account number XXXXXXX but this is going on too long without resolution.I have had seperate incidents on in Feb and most recently July where exeter ran payments through my bank account that were cancelled or should not had been processed I called on both incidents and was told to contact may bank to have those charges reversed My bank wouldn't reverse the charges because the error was not on their part The incident in FebI did pursue because it was taking to much time and energy so I took it as a $loss but for it to happen again months later is a bit much I have called 7-times attempting to resolve this issue with no successOn 7/I spoke with *** 07/spoke with another repI spoke with *** another day, *** *** 08/1, *** 8/ I do not have any money to be giving away due to no fault of my own
Company is unwilling to waive late fees for a payment
A preauthorized debit was so supposed to be debited out of my checking account on 06/01/A call was made today for the ACH paymentThe repadvised me that it was only a promise to pay the day I calledI asked the repif there was any late fees that occured in regards to the payment that was supposed to be debited from my checking accountShe said "Yes"I request for the late fees to be waived since it was an error made from their endShe said that a supervisor is reviewing the phone call to make the final decisionThe request was denied due to me not calling sooner in regards to the payment being made on 06/01/I asked the repthat I would like to speak with that supervisorMy call was transferred to a voicemailI called again and requested to be transferred to a supervisor.I informed the supervisor on what had happenedHe informed that the my request is denied due to the late fees are occured of the APR for
My loan is paid in full, I have yet to receive my paid in full letter along with my refund for over payment
I refinanced my loan back in December of After a week or so I called my gap insurance company to make sure my insurance was carried over, I was informed no and to contact my old fianance company for a paid in full letter (Exeter)I called Exeter as a part of phone verification you must confirm your addressI provided this information multiple times in full, every agent said okay and went on with the callAfter waiting and waiting for this letter, I called Exeter maybe 3-times asking for the letter along with the status of my refund since my loan has a over paymentI asked for it to faxed, the agent said no only mail, finally after speaking with a agent she/he informed me my address is incorrect?! Okay they informed me they added the apt number now and to wait for the letterAgain over days of waiting, I called and spoke with a manager she advised its not updated
I was in the process of changing financial institutions (banks)i had setup a payment with the new bank and the old bank already had an account open with the same info concerning exeter financeon the 1st of September the old bank sent out a payment to exeterwhen I found out this had happened I contacted the new bank and explained what had happened, a rep from central operations suggested we wait to see if the payment had went out and they could try and stop it.I in the meantime contacted exeter finance and informed one of customer service agents that two payments were sent out to them and there was only that they need to keep the other was sent out in by accidenti spoke to two reps from exeter on the same day, one around 8am on the 5th of september and the other around 2pmthe first rep asked what my call was in reference to,I did not want to tell him so I asked for a manager or supervisorhe asked me if I would tell him some of what it was in reference toi asked if he could
Filing Consumer Complaint against Exeter finance and Advance Recovery SolutionsNot releasing vehicle during bankruptcy chaperhas been filed
Filing Consumer Complaint against Exeter finance and Advance Recovery SolutionsNot releasing vehicle during bankruptcy chaperhas been filedmy vehicle was repossessed April 05,I filed bankruptcy chaperon 04/10/was confirmed by Exeter Finance bankruptcy department rep heidi that Bankruptcy proof and case was recieved but was told will not process till hours starting from the time we were speaking to process release of my vehicle due to adding another adhesive contractPrior I spoke with faith from Advantage Recovery Solutions on April 10,2017, she made my appointment and advised me its to prevent a key cut fee of $for my car and to pick up vehilce as well, because it has to be by appointment only and as long as the paperwork is submitted by finance company I will be able to pick up my vehicleI called back on Apri
Exeter finance misapplied a payment to my account and in turn reported negatively to the credit bereau of my payment status
Account # XXXXXXX
Vehicle: Nissan Altima
In January of this year I was made aware via my credit Karma account that I was reported over days past due in Sep for the August payment and in November for the October payment I became concerned about this issue as I would like to continue maintaining a good credit history I called in immediately to discuss my records and upon speaking with the CSR in the collection department, I then realized that my payment made on 09/14/in the amount of $was not credited to my account That payment was for the August bill which was due on 8/15/ As a result of that payment not being credited to the August bill, when I made the next payment in October for $which should have been applied to the Sept and October bill instead the amount was applied to Aug and Sept and again in November
Never received title to re-financed vehicle from ExeterNEVER received lien releases after MULTIPLE requests
I refinanced my Chrysler in My new lender, Navy Federal requested the updated title with them as the new lien holderThat's when I called Exeter and they said they already sent me the copy of the title to get updatedI told them I never received itFast forward to present, over the past years I have requested MULTIPLE lien releases and the have NEVER sent itI most recently spoke with them on 8/in which they told me they would put it in the mailI STILL have not gotten it! This is INSANE
Car payments didnt go where I intended
In march 2018, I applied $toward my vehicle via the webI have a loan with exeter for $a monthNowhere on the website did it mention, when making payments over a certain amount, only months are coveredI find this out after geeting call from company in juneOf only payments were made and the rest went to princpalThats not how I intended it toIm a single mother and that was supposed to last to almost end of yearNow my credit is taking a hit and they are doing nothing to rectify although website lacked info they told me about how larhe payments are applied
No amount desputed
Account number XXXXXXX
Exeter Finance LLC
P.OBox
Dallas, TX 75320-
Nissan Maxima Sv
The company reported me delinquent for the month of May 2017, I placed a call to the company t have this correct or adjusted and the company refused to accommodate me even with me having on time payments for years straight the company has no intention on helping the customer in no way possible
Took a double payment and won't refund it
My husband set up automatic payments in the month of December and was told he qualified for skipping months of payments so that our next payment would not be due until March Dec 19th my husband finds he has been charged a double payment and calls and let's them knowHe was told it would take a week to process the refundDec 28th comes around nothing has been done so we called to check the status and was told there is no record of a double paymentNeedless to say Jan 4th we resubmitted our documentation of the double payment like we were asked to do and their response was it will take up on weeks to investigate because we don't refund paymentsARE YOU KIDDING ME? IT WASN'T THEIRS TO TAKE IN THE FIRST PLACE!!! Here we are Jan 19th and my husband calls for an update and was told to wait ANOTHER 7-days! This company has been shady since day and I wish we could get rid of them but are stuck for now which has affected our cre
My car has been finished at the shop for weeks and they will not send the check to the body shop for the repairsThey keep giving me the run around
My account # is XXXXXXX and I put my car in the shop on 09/26/and the repairs were completed on 10/03/I have sent in everything, that they have asked forThey will not release the check to the body shop for the repairsI have been calling every day and each day, I speak with a different person and get a different story as to why the check has been released to the body shopThe insurance sent me to the with their name on it, because they are the lend holderI called them and asked them what I needed to do, they advised me to sign the back of the check and send it to themI did everything they asked me to doOn the 13th I called and they told me to send in more pictures(stating something to me about the ones they had would not downloadI got off my job went to the bodyshop and sent more picturesThen I was told I had to
Refund owed on car loan that was paid off via trade in on a new vehicle
Traded old car in on new vehicle October 4thRefund has been owed since mid OctoberAt first contact I was directed to fax bank statement in requesting a refund and showing last paymentThat was denied with no notice Followed up a month later and at that time was notified they denied my refund requestAt that time I was given Arnold email address to send it toI was told I'd have my refund in 3-business daysFollowed up weeks later and was told that that was incorrect and that I should have a check before December I never received my refundI called today 1/4/to ask about it and was told that they mailed it to the wrong addressEvery time I called in I confirmed my mailing address and phone numberHow is this possible? Talked to a manager (Heather, Customer Service Manager, Clearfield Utah office)today, she says a check is being mailed todayI informed her that was unacceptableI've been
I do not have a signed contract nor any contract with Exeter FinanceI have never done business with this company
I do not have a signed contract nor any contract with Exeter FinanceI have never done business with companyI am liable for collection from this debt from Exeter FinanceI am not responsible for this debt with Exeter Finance
Customer service reps and supervisors have never been able to assist me with requests for contact information or upper level assistance ever
I cannot get a straight answer from anyoneEveryone you talk to gives you a different answer, and none of them are correctDuring the last phone conversation I had with a live person, I was told the legal department must get involved for them to send me THE COMPANY'S FAX NUMBERI was told, they cannot transfer phone calls, they cannot send or receive emails, and all the other 'departments' do not have phones or phone numbers, and they cannot have someone in another department contact me directlyI have sent secure messages through the company's website and have been given generic responses with the wrong informationI asked to have a late *** removed from my account due to circumstances beyond my control and was told someone noted my account and an upper level supervisor would get back with meNo one ever contacted meI sent another mess
Exeter employee made a mistake in processing my payment and now refuse to correct their mistake and are reporting incorrect late payment on my credit
I am writing to denounce the malpractices I was recently subjected to by Exeter FinanceBack in August of this year, I called Exeter Finance and spoke to one of their agent to request an extension for the month of August and SeptemberDuring the call the employee advised me that I still owed $for the month of July and asked if I could pay the remainder of July and then she can process the request for the extension, which I didSo I paid the $for July and the employee processed the extension for the month of August and September ( at least that was what she advised me ) and she even stated that my next payment due is October 18thOn November 7th my credit was flagged days past due for $So I called Exeter Finance and spoke to another agent who advised the extension was placed for July and AugustI advised the agent I
(this complaint is against Exeter Finance, Dallas, Tx)
On 5/16/I payed the amount of $towards my car paymentTwo weeks later I paid $towards my car payment (6/15/16) both phone calls resulted in balances of 1,I called Exeter 5/28/spoke w/a rep who told me two different amounts 1,and 2,I asked to be transferred to a rep who in turn told me that I didn't owe the company anything because my account was up to dateOn 6/10/I paid $towards my car payment to catch the $payment up to date for the month of JuneA few days later I was contacted regarding the amount of $for the month of JuneI told the rep that I payed the amount and she should check her recordsI went to check my Exeter account on line and saw that my payment from 5/27/said that I payed $towards the amountI in turn called my back and checked my online statement for the month of MayOn 5/31/$was deducted from my acctand paid to Exeter F
Without my knowledge, they attempted to take a payment out of my checking account twice, overdrafting me twice in a week
I had called in and was setting up a payment date on February 11thI was told by the woman that my scheduled payment was cancelled for the next dayThey tried to pull money out that following Monday on the 15thIt cost me $I made my payment on that Friday of the 19thThey again tried to pull money out of my account that next Monday on the 21stWhen I called in to tell them I had already made a payment, I had had my bank fax over proof that they had overdrawn my account (I was told this would be put back into my account by Exeter), I was treated very rudelyI was told my account is under reviewI finally called back in today to find out where my refund was and was told it was still under reviewIt may not seem like a lot of money, but when you are living paycheck to paycheck it is a week's worth of groceries
Oh man where to flipping start?!?!!?!? I had scheduled a payment to be done on a Monday (January)Ended up getting paid the Friday beforeSo I called Exeter to go ahead and make my payment that day and to cancel the scheduled payment for MondayI confirmed multiple times that my scheduled payment for Monday was canceledThe young lady said yesWell here comes Monday and I am getting charged and NSF fee because they were trying to charge my bank! Called and the supervisor said he would have to listen to the recorded conversation to make sure I wanted the scheduled payment canceledHe then also proceeded to tell me that they would automatically try to charge my account again 3-days later and that there was no way of stopping itSo yup another NSF fee charged to my accountTotal of $50! Called to get statusTalked to a female manager who was extremely rude and said that the only way to "prove myself" would be to fax them my bank statement showing that my payment was made on Friday and that I was charged two other times the next weekI asked if I could email since I do not have access to a fax machine and that I can make the email encryptedShe said "No there is no other wayWe do not have email addresses here." Well funny thing how on their main contact page two email addresses! One for customer service and one for corporateSo I sent a total of about emails, cc'ing corporate and explained my issue (after getting permission from the email team)Called again to get a status on my account and nothingI have spoken to about different supervisors/managersStill nothingEven called corporate and left about messagesNOTHING!! months after the flipping fact I get a couple of missed callsSo I call back and I get transferred to a Megan who was inquiring about my refundShe said that she was going to refund me my money of $for my March payment! What?!?!?! I said no it was $refund and that if they were going to refund me $it would screw up my account even moreShe asked the refund of $was forI semi re-explained and also said well if you have access to all of my emails then they would know!!! She told me to calm downVery frustratedExplained if you guys aren't competent enough to read emails about the issue and have people that speak English to understand what the heck is going on then im done with ExeterNEVER going through them again!!!!!! Told her to forget the refund at this point because whatever they are going to do is just screw things up even more!
They charged fees after taking out money they were not suppose too, I was sold a car that had been wrecked and not told about it, and fraud
Payments posted incorrectly, harrassing phone calls, called twenty times in one day, payments not posted, upgrades that were never purchased I was charged for
It is not my debt
It is a Ford fusion that was repossed about a year ago The car was purchased by Mr*** *** The car went into Default on or around December Mr*** as he has stated to me no longer has the car in his possession and has never recieved a final bill of sale from the towing and recovery center who repossesed the car I have since recieved bills for this vehicle every month on my credit report I was fradulently added as a cosignor onto this loan I was declared permanently disabled at the time of this purchase and therefore could not be a cosignor I was also not present at the time of the purchase I was medically incapicated to make a such a decision I am asking that the Revdex.com look into this thoroughly as a repossession should go to auction, present a final bill of sale and a balnce It should not contionuously acrue a balance Mr wyble is not accruing a balance on his credit report and is not recieving any bills I
OVerdraft fees for bank account for payments that should not have been processed
My husband is the account holder *** *** account number XXXXXXX but this is going on too long without resolution.I have had seperate incidents on in Feb and most recently July where exeter ran payments through my bank account that were cancelled or should not had been processed I called on both incidents and was told to contact may bank to have those charges reversed My bank wouldn't reverse the charges because the error was not on their part The incident in FebI did pursue because it was taking to much time and energy so I took it as a $loss but for it to happen again months later is a bit much I have called 7-times attempting to resolve this issue with no successOn 7/I spoke with *** 07/spoke with another repI spoke with *** another day, *** *** 08/1, *** 8/ I do not have any money to be giving away due to no fault of my own
Company is unwilling to waive late fees for a payment
A preauthorized debit was so supposed to be debited out of my checking account on 06/01/A call was made today for the ACH paymentThe repadvised me that it was only a promise to pay the day I calledI asked the repif there was any late fees that occured in regards to the payment that was supposed to be debited from my checking accountShe said "Yes"I request for the late fees to be waived since it was an error made from their endShe said that a supervisor is reviewing the phone call to make the final decisionThe request was denied due to me not calling sooner in regards to the payment being made on 06/01/I asked the repthat I would like to speak with that supervisorMy call was transferred to a voicemailI called again and requested to be transferred to a supervisor.I informed the supervisor on what had happenedHe informed that the my request is denied due to the late fees are occured of the APR for
My loan is paid in full, I have yet to receive my paid in full letter along with my refund for over payment
I refinanced my loan back in December of After a week or so I called my gap insurance company to make sure my insurance was carried over, I was informed no and to contact my old fianance company for a paid in full letter (Exeter)I called Exeter as a part of phone verification you must confirm your addressI provided this information multiple times in full, every agent said okay and went on with the callAfter waiting and waiting for this letter, I called Exeter maybe 3-times asking for the letter along with the status of my refund since my loan has a over paymentI asked for it to faxed, the agent said no only mail, finally after speaking with a agent she/he informed me my address is incorrect?! Okay they informed me they added the apt number now and to wait for the letterAgain over days of waiting, I called and spoke with a manager she advised its not updated
I was in the process of changing financial institutions (banks)i had setup a payment with the new bank and the old bank already had an account open with the same info concerning exeter financeon the 1st of September the old bank sent out a payment to exeterwhen I found out this had happened I contacted the new bank and explained what had happened, a rep from central operations suggested we wait to see if the payment had went out and they could try and stop it.I in the meantime contacted exeter finance and informed one of customer service agents that two payments were sent out to them and there was only that they need to keep the other was sent out in by accidenti spoke to two reps from exeter on the same day, one around 8am on the 5th of september and the other around 2pmthe first rep asked what my call was in reference to,I did not want to tell him so I asked for a manager or supervisorhe asked me if I would tell him some of what it was in reference toi asked if he could
Filing Consumer Complaint against Exeter finance and Advance Recovery SolutionsNot releasing vehicle during bankruptcy chaperhas been filed
Filing Consumer Complaint against Exeter finance and Advance Recovery SolutionsNot releasing vehicle during bankruptcy chaperhas been filedmy vehicle was repossessed April 05,I filed bankruptcy chaperon 04/10/was confirmed by Exeter Finance bankruptcy department rep heidi that Bankruptcy proof and case was recieved but was told will not process till hours starting from the time we were speaking to process release of my vehicle due to adding another adhesive contractPrior I spoke with faith from Advantage Recovery Solutions on April 10,2017, she made my appointment and advised me its to prevent a key cut fee of $for my car and to pick up vehilce as well, because it has to be by appointment only and as long as the paperwork is submitted by finance company I will be able to pick up my vehicleI called back on Apri
Exeter finance misapplied a payment to my account and in turn reported negatively to the credit bereau of my payment status
Account # XXXXXXX
Vehicle: Nissan Altima
In January of this year I was made aware via my credit Karma account that I was reported over days past due in Sep for the August payment and in November for the October payment I became concerned about this issue as I would like to continue maintaining a good credit history I called in immediately to discuss my records and upon speaking with the CSR in the collection department, I then realized that my payment made on 09/14/in the amount of $was not credited to my account That payment was for the August bill which was due on 8/15/ As a result of that payment not being credited to the August bill, when I made the next payment in October for $which should have been applied to the Sept and October bill instead the amount was applied to Aug and Sept and again in November
Never received title to re-financed vehicle from ExeterNEVER received lien releases after MULTIPLE requests
I refinanced my Chrysler in My new lender, Navy Federal requested the updated title with them as the new lien holderThat's when I called Exeter and they said they already sent me the copy of the title to get updatedI told them I never received itFast forward to present, over the past years I have requested MULTIPLE lien releases and the have NEVER sent itI most recently spoke with them on 8/in which they told me they would put it in the mailI STILL have not gotten it! This is INSANE
Car payments didnt go where I intended
In march 2018, I applied $toward my vehicle via the webI have a loan with exeter for $a monthNowhere on the website did it mention, when making payments over a certain amount, only months are coveredI find this out after geeting call from company in juneOf only payments were made and the rest went to princpalThats not how I intended it toIm a single mother and that was supposed to last to almost end of yearNow my credit is taking a hit and they are doing nothing to rectify although website lacked info they told me about how larhe payments are applied
No amount desputed
Account number XXXXXXX
Exeter Finance LLC
P.OBox
Dallas, TX 75320-
Nissan Maxima Sv
The company reported me delinquent for the month of May 2017, I placed a call to the company t have this correct or adjusted and the company refused to accommodate me even with me having on time payments for years straight the company has no intention on helping the customer in no way possible
Took a double payment and won't refund it
My husband set up automatic payments in the month of December and was told he qualified for skipping months of payments so that our next payment would not be due until March Dec 19th my husband finds he has been charged a double payment and calls and let's them knowHe was told it would take a week to process the refundDec 28th comes around nothing has been done so we called to check the status and was told there is no record of a double paymentNeedless to say Jan 4th we resubmitted our documentation of the double payment like we were asked to do and their response was it will take up on weeks to investigate because we don't refund paymentsARE YOU KIDDING ME? IT WASN'T THEIRS TO TAKE IN THE FIRST PLACE!!! Here we are Jan 19th and my husband calls for an update and was told to wait ANOTHER 7-days! This company has been shady since day and I wish we could get rid of them but are stuck for now which has affected our cre
My car has been finished at the shop for weeks and they will not send the check to the body shop for the repairsThey keep giving me the run around
My account # is XXXXXXX and I put my car in the shop on 09/26/and the repairs were completed on 10/03/I have sent in everything, that they have asked forThey will not release the check to the body shop for the repairsI have been calling every day and each day, I speak with a different person and get a different story as to why the check has been released to the body shopThe insurance sent me to the with their name on it, because they are the lend holderI called them and asked them what I needed to do, they advised me to sign the back of the check and send it to themI did everything they asked me to doOn the 13th I called and they told me to send in more pictures(stating something to me about the ones they had would not downloadI got off my job went to the bodyshop and sent more picturesThen I was told I had to
Refund owed on car loan that was paid off via trade in on a new vehicle
Traded old car in on new vehicle October 4thRefund has been owed since mid OctoberAt first contact I was directed to fax bank statement in requesting a refund and showing last paymentThat was denied with no notice Followed up a month later and at that time was notified they denied my refund requestAt that time I was given Arnold email address to send it toI was told I'd have my refund in 3-business daysFollowed up weeks later and was told that that was incorrect and that I should have a check before December I never received my refundI called today 1/4/to ask about it and was told that they mailed it to the wrong addressEvery time I called in I confirmed my mailing address and phone numberHow is this possible? Talked to a manager (Heather, Customer Service Manager, Clearfield Utah office)today, she says a check is being mailed todayI informed her that was unacceptableI've been
I do not have a signed contract nor any contract with Exeter FinanceI have never done business with this company
I do not have a signed contract nor any contract with Exeter FinanceI have never done business with companyI am liable for collection from this debt from Exeter FinanceI am not responsible for this debt with Exeter Finance
Customer service reps and supervisors have never been able to assist me with requests for contact information or upper level assistance ever
I cannot get a straight answer from anyoneEveryone you talk to gives you a different answer, and none of them are correctDuring the last phone conversation I had with a live person, I was told the legal department must get involved for them to send me THE COMPANY'S FAX NUMBERI was told, they cannot transfer phone calls, they cannot send or receive emails, and all the other 'departments' do not have phones or phone numbers, and they cannot have someone in another department contact me directlyI have sent secure messages through the company's website and have been given generic responses with the wrong informationI asked to have a late *** removed from my account due to circumstances beyond my control and was told someone noted my account and an upper level supervisor would get back with meNo one ever contacted meI sent another mess