Filing Consumer Complaint against Exeter finance and Advance Recovery SolutionsNot releasing vehicle during bankruptcy chaperhas been filed
Filing Consumer Complaint against Exeter finance and Advance Recovery SolutionsNot releasing vehicle during bankruptcy chaperhas been filedmy vehicle was repossessed April 05,I filed bankruptcy chaperon 04/10/was confirmed by Exeter Finance bankruptcy department rep heidi that Bankruptcy proof and case was recieved but was told will not process till hours starting from the time we were speaking to process release of my vehicle due to adding another adhesive contractPrior I spoke with faith from Advantage Recovery Solutions on April 10,2017, she made my appointment and advised me its to prevent a key cut fee of $for my car and to pick up vehilce as well, because it has to be by appointment only and as long as the paperwork is submitted by finance company I will be able to pick up my vehicleI called back on Apri
Exeter is stating a balance is due after Maturity date
My original Maturity date of my car was December The loan was extended months All payments have been made over the last six years except two payments of $ Exeter has not sent the Title of the car because they claim there is a balance of $4, There should not be a balance I have records of all payments over the last years Exeter is doing fraud If I pay $4,that means I would have paid three times more than I owed
They will not process a payment over the phone unless I provide them with pieces of verification
I make payments to Exeter via Phone It's borderline harassment trying to make a payment If I provide my account number and social security number to make the payment, which I always do, why does Exeter have to verify my physical address, phone number, and work phone number every month They also call call my place of business, where I am employees even though I have asked them to not call my place of work
COMPLAINT REGARDING AMOUNT ADVISED OF BILLING DUE AND DEROGGATORY MARK ON CREDIT
IN CONTACTING EXETER FINANCE ON THE PAYMENT THAT WAS MAILED IN TO THE COMPANY, A CUSTOMER SERVICE REPRESENTATIVE ADVISED THAT THE ACCOUNT WAS PAID UP TO DATE AND WAS NO LONGER DELINQUENT HE WAS ASKED IF THE COMPANY'S WEBSITE WAS ACCURATE WHERE HE RESPONDED THAT THE SITE NORMALLY DOESN'T CATCH UP THE PAYMENT HOWEVER,THIS GENTLEMAN ADVISED ME THAT WE WERE NO LONGER DAYS DELINQUENT AND THAT THERE WAS SUFFICIENT TIME TO PAY THE LOAN WE RECEIVED A CALL TWICE RECENTLY INDICATING THAT THE LOAN WAS DAYS PAST DUE, AND TO ADD INSULT THE GENTLEMAN WE HAD SPOKEN WITH PLACED NO NOTATION ON THE ACCOUNT I ADVISED "ROBBIE" THAT THERE WAS INCOMPETENCE ON THE PART OF CUSTOMER SERVICE BECAUSE TEHRE WAS NO NOTATION, NO RECORDING, YET THEY ARE MORE THAN WILLING TO NOT RESLOVE THE FACT THAT CREDIT ISSUES HAVE NOW OCCURRED IF THIS COMPANY WOULD TAKE OWNERSHIP OF THE LACK ON THEIR PART, THE PROBLEMS THAT ARE AT F
After a recent illness,I couldn't make my regular car payment.I contacted Exeter customer service and explained this to the rep.He spoke briefly with his manager and they approved a deferrment of my loan payment for months, also the late fee was waived for the current payment.This allowed me to not have to worry about my car payment while I was recovering.They also changed the due date on my loan going forward so that I could avoid any late fees.I have been doing business with Exeter for years now and I have never had any issues with them, on the contrary, they have been very professional whenever I've had reason to speak with their customer service repsMy only issue with this company is that they do not accept credit card payments
They are harassing me via phone callThey are call me repeatedly back to back within a matter off minutes often times and hanging up when I do answe
See above
I do not have a signed contract nor any contract with Exeter FinanceI have never done business with this company
I do not have a signed contract nor any contract with Exeter FinanceI have never done business with companyI am liable for collection from this debt from Exeter FinanceI am not responsible for this debt with Exeter Finance
Exeter, my auto finance company, contacted me at work regarding making a payment after I verbally advised them not to contact me at work
RE: Extera Acct #XXXXXXX
On Feb X XXXX representive Erin *** from my auto finance company, Extera, contacted me on my cell phone regarding making a pymt to my acct as my acct was "past due" because my due date is the 28th day of the month I agreed w/Ms Dawson that my pymt due date is the 28th day of the month but I also advised her that I have days grace period as well to make that pymt and the pymt would be made I also informed MsDawson that I did not want to any receive collection calls by phone However, on April Exeter contacted me at work regarding making a pymt because my acct was "past due", however, I was out of the office that day and a message was left with the office
staff When I returned to the office on April I received the message of Extera's call and I immediately called Extera and spoke to manager Roshena Cto
Was sent a letter saying that my account was listed as being FrivoulousWill not remove from credit history
Sent them all the information that they needed to investigate my claim for removal of items from my Credit historyThey mailed me back stating that They did not have enough information to proceed with the investigation, and that the matter, according to law had been marked FrivolousI am taking that to me that it is a lack of seriousness or sense, and that they are unconcerned about my request, and that I am an empty-headed person, not worthy of serious noteThis matter has also been address by Lexington Law Firm, a Credit Repair Bureau I would like to request that they do away with the wordage on their forms and try to be a little more decent in dealing with those of us that are not Frivolous in natureAny help you can provide will be of great assistanceThank you
Falsely reporting to credit agency
I purchased my vehicle in I have been on time with my payments except for a couple times when I had some issues ariseWhen I contacted Exeter Finance about my loan, I kept receiving different dates about when it would matureIt was a different story everytimeI looked at my credit report and they were reporting to the credit agency since January that I was days late which was falseI paid the car off in October and they are still reporting to the credit agency that my account is delinquent
NOTICE OF PENDING LITIGATION SEEKING RELIEF AND MONETARY DAMAGES UNDER FCRA SECTIONS &
Please accept this final written OFFER OF SETTLEMENT
*** ***
PO Box XXXXXX
Tacoma, WA XXXXX
Exeter Finance Corp
PO Box XXXXXX
Irving, TX XXXXX
RE: Account NoXXXXXXX
NOTICE OF PENDING LITIGATION SEEKING RELIEF AND MONETARY DAMAGES UNDER FCRA SECTIONS &
Please accept this final written OFFER OF SETTLEMENT BEFORE LITIGATION as my attempt to amicably resolve your continued willful violation of the Fair Credit Reporting Act
1) Violation of the Fair Credit Reporting Act
2) Violation of the Fair Debt Collection Practices Act
3) Defamation of credit
4) Negligence
5) Loss of opportunity
6) Intentional Infliction of Emotional Distress
Exeter Finance Corp,
Case
Your firm has failed to send the legally required validation of this debt per Section I have received the documents you sent dated September and your response was:
"During
We have tried for over a month to get a loan payment straightened outI am listed as a borrower on the loan with my son-in-law, *** ConatserFirst we tried for months to get the due date changed from the last day of the months to the 9th and were ignored until we paid the account current ourselves on Jan 31,We paid charges on the account at that time but the money was applied to the principal and the late charges still show up on the accountWhat's even worse, an automatic payment for the March 9th due date was paid from my Son-in-laws checking account on Feb22, and the payment has never been applied to the accountWe have sent bank inquiries showing the payment was made and a signed by the bank stating the payment was made but Exeter still won't apply the payment to the accountNow they say they want my daughter and son-in- law's monthly bank statement faxed to them showing all of the if deposits and debitsThey have hung up on me times rather than letti
They are charging late fees with interest back from up to know, Inconsistency in late fee charges, since I have a fix interest rate
My monthly payment is $and if I'm late is $..Now they said that I owe $in late fees form up to know, no one is going to wait that long to collect the late fee which by the way they were paidI have sent a few times more money and they do not apply to the principal, everything goes to the interestI have been late a few times but I have paid it, unfortunately does not show but you can tell by looking at the amount, The only late fee that I owe is May
Now, payment is due on the first of each month but I have extra days for payment, I have paid on the 10th, but they do not post it until next day which for them it will be a late fee chargeI do not understand how they apply my payment, is never the same and I would like to know why since my interest is variableI want an explanation before I pay this amount because for
Received my warranty refund in error check #Haven't sent me the refund or contacted me about resolution it's been over a month
On 6/my refund check from gs was sent to Exeter finance in errorExeter finance cashed the check, I've contacted Exeter multiple times in an attempt to get a check sent to me or some sort of resolutionEvery time they take my information and say someone will contact me but no one ever doesI would just like the money that I am owed from Exeter finance Corp, $2068.48, or some sort of resolution to the situation
I paid them the payoff amount of my vehicle by cashiers checkMy online account shows a $balance however they refuse to send me my title
When I spoke with an agent on March 4th I was told that it would take 10-days to receive my title from when they received my payment
I overnigthem $20,in the form of two cashiers checks made payable to Exeter Finance Corp on March 8th FedEx shows the package as received and signed for at 10:16am on March 9th My account on ExterFinance.com shows a balance of $I called on March 11th to ask the status of my title and was told it will take 30-days to process
I asked to speak to a manager and was told there are noneI asked to speak to the department that handles the payoff and was told they do not have phonesI asked for their e-mail address and was told they do not have anyThey refuse to tell me why it will take so long to receive my title or why I was lied to
I asked for the corporate number an
Hi,I recently purchased a vehicle with Baha Auto which is located at burbank IllinoisThey finance me with exerter finance coIt's been almost two months and I have not received any statements due to paymentsI had receive a letter from Exerter stating that I was approved for a car loanThen I received another letter stating that I did not got approved for the car loanI call exerter to verify If I have an account with themThey said I doI made a payment like weeks earlyI never receive a confirmation or statement for my paymentI been trying to create an account in their page online but it always shows errorI always contact them to help me create an account online and they say that their page is not working for the moment due to updatesAnother time they say they were going to refresh the page and to try to create an account if few hoursAnother issue is that is not reported to my creditI had check credit karma and the car loan doesnt showI just want to have access
Customer service reps and supervisors have never been able to assist me with requests for contact information or upper level assistance ever
I cannot get a straight answer from anyoneEveryone you talk to gives you a different answer, and none of them are correctDuring the last phone conversation I had with a live person, I was told the legal department must get involved for them to send me THE COMPANY'S FAX NUMBERI was told, they cannot transfer phone calls, they cannot send or receive emails, and all the other 'departments' do not have phones or phone numbers, and they cannot have someone in another department contact me directlyI have sent secure messages through the company's website and have been given generic responses with the wrong informationI asked to have a late *** removed from my account due to circumstances beyond my control and was told someone noted my account and an upper level supervisor would get back with meNo one ever contacted meI sent another mess
I paid off my vehicle in full in January 2018, but up to this date I have not received the title of the vehicleI would like to get the title of the vehicle as soon as possible
In addition, my information still remains in their phone systems saying my monthly payment is still dueThe system still asks me to make payment on an account that is already paid in fullI would like this information removed from their system
Product_Or_Service: ISUZU
Attempting to pay off my car
Tonight I called my loan office Exeter finance Corp out of Irving TX to try to pay off my loanI asked to speak with someone in regards to paying it off and a possible settlementAfter being transferred multiple times I spoke with *** ID # XXXXXX she informed me the Exeter does not offer anything of that natureI asked to speak with her supervisor, she stated there was no one higher up then her tonightI asked to send a message in regards to my concern about paying off my car and she refusedStating there was nothing they could do to help me and that because I signed a contract they would not negotiateI have made payments on a Suzuki Kizashi totatling over 9,on payments for a loan originated amount was for 13,Current pay off being 10,due to a 18.9% interest rateI only have 9,that I can pay the car off withNo one is willing to discuss this with me at allI just want someone to work with me and this company refuses
Filing Consumer Complaint against Exeter finance and Advance Recovery SolutionsNot releasing vehicle during bankruptcy chaperhas been filed
Filing Consumer Complaint against Exeter finance and Advance Recovery SolutionsNot releasing vehicle during bankruptcy chaperhas been filedmy vehicle was repossessed April 05,I filed bankruptcy chaperon 04/10/was confirmed by Exeter Finance bankruptcy department rep heidi that Bankruptcy proof and case was recieved but was told will not process till hours starting from the time we were speaking to process release of my vehicle due to adding another adhesive contractPrior I spoke with faith from Advantage Recovery Solutions on April 10,2017, she made my appointment and advised me its to prevent a key cut fee of $for my car and to pick up vehilce as well, because it has to be by appointment only and as long as the paperwork is submitted by finance company I will be able to pick up my vehicleI called back on Apri
Exeter is stating a balance is due after Maturity date
My original Maturity date of my car was December The loan was extended months All payments have been made over the last six years except two payments of $ Exeter has not sent the Title of the car because they claim there is a balance of $4, There should not be a balance I have records of all payments over the last years Exeter is doing fraud If I pay $4,that means I would have paid three times more than I owed
They will not process a payment over the phone unless I provide them with pieces of verification
I make payments to Exeter via Phone It's borderline harassment trying to make a payment If I provide my account number and social security number to make the payment, which I always do, why does Exeter have to verify my physical address, phone number, and work phone number every month They also call call my place of business, where I am employees even though I have asked them to not call my place of work
COMPLAINT REGARDING AMOUNT ADVISED OF BILLING DUE AND DEROGGATORY MARK ON CREDIT
IN CONTACTING EXETER FINANCE ON THE PAYMENT THAT WAS MAILED IN TO THE COMPANY, A CUSTOMER SERVICE REPRESENTATIVE ADVISED THAT THE ACCOUNT WAS PAID UP TO DATE AND WAS NO LONGER DELINQUENT HE WAS ASKED IF THE COMPANY'S WEBSITE WAS ACCURATE WHERE HE RESPONDED THAT THE SITE NORMALLY DOESN'T CATCH UP THE PAYMENT HOWEVER,THIS GENTLEMAN ADVISED ME THAT WE WERE NO LONGER DAYS DELINQUENT AND THAT THERE WAS SUFFICIENT TIME TO PAY THE LOAN WE RECEIVED A CALL TWICE RECENTLY INDICATING THAT THE LOAN WAS DAYS PAST DUE, AND TO ADD INSULT THE GENTLEMAN WE HAD SPOKEN WITH PLACED NO NOTATION ON THE ACCOUNT I ADVISED "ROBBIE" THAT THERE WAS INCOMPETENCE ON THE PART OF CUSTOMER SERVICE BECAUSE TEHRE WAS NO NOTATION, NO RECORDING, YET THEY ARE MORE THAN WILLING TO NOT RESLOVE THE FACT THAT CREDIT ISSUES HAVE NOW OCCURRED IF THIS COMPANY WOULD TAKE OWNERSHIP OF THE LACK ON THEIR PART, THE PROBLEMS THAT ARE AT F
my reviewGot financed with Exeter finance corpso far it goodHope to have a great business relation with them
After a recent illness,I couldn't make my regular car payment.I contacted Exeter customer service and explained this to the rep.He spoke briefly with his manager and they approved a deferrment of my loan payment for months, also the late fee was waived for the current payment.This allowed me to not have to worry about my car payment while I was recovering.They also changed the due date on my loan going forward so that I could avoid any late fees.I have been doing business with Exeter for years now and I have never had any issues with them, on the contrary, they have been very professional whenever I've had reason to speak with their customer service repsMy only issue with this company is that they do not accept credit card payments
They are harassing me via phone callThey are call me repeatedly back to back within a matter off minutes often times and hanging up when I do answe
See above
I do not have a signed contract nor any contract with Exeter FinanceI have never done business with this company
I do not have a signed contract nor any contract with Exeter FinanceI have never done business with companyI am liable for collection from this debt from Exeter FinanceI am not responsible for this debt with Exeter Finance
Exeter, my auto finance company, contacted me at work regarding making a payment after I verbally advised them not to contact me at work
RE: Extera Acct #XXXXXXX
On Feb X XXXX representive Erin *** from my auto finance company, Extera, contacted me on my cell phone regarding making a pymt to my acct as my acct was "past due" because my due date is the 28th day of the month I agreed w/Ms Dawson that my pymt due date is the 28th day of the month but I also advised her that I have days grace period as well to make that pymt and the pymt would be made I also informed MsDawson that I did not want to any receive collection calls by phone However, on April Exeter contacted me at work regarding making a pymt because my acct was "past due", however, I was out of the office that day and a message was left with the office
staff When I returned to the office on April I received the message of Extera's call and I immediately called Extera and spoke to manager Roshena Cto
Was sent a letter saying that my account was listed as being FrivoulousWill not remove from credit history
Sent them all the information that they needed to investigate my claim for removal of items from my Credit historyThey mailed me back stating that They did not have enough information to proceed with the investigation, and that the matter, according to law had been marked FrivolousI am taking that to me that it is a lack of seriousness or sense, and that they are unconcerned about my request, and that I am an empty-headed person, not worthy of serious noteThis matter has also been address by Lexington Law Firm, a Credit Repair Bureau I would like to request that they do away with the wordage on their forms and try to be a little more decent in dealing with those of us that are not Frivolous in natureAny help you can provide will be of great assistanceThank you
Falsely reporting to credit agency
I purchased my vehicle in I have been on time with my payments except for a couple times when I had some issues ariseWhen I contacted Exeter Finance about my loan, I kept receiving different dates about when it would matureIt was a different story everytimeI looked at my credit report and they were reporting to the credit agency since January that I was days late which was falseI paid the car off in October and they are still reporting to the credit agency that my account is delinquent
NOTICE OF PENDING LITIGATION SEEKING RELIEF AND MONETARY DAMAGES UNDER FCRA SECTIONS &
Please accept this final written OFFER OF SETTLEMENT
*** ***
PO Box XXXXXX
Tacoma, WA XXXXX
Exeter Finance Corp
PO Box XXXXXX
Irving, TX XXXXX
RE: Account NoXXXXXXX
NOTICE OF PENDING LITIGATION SEEKING RELIEF AND MONETARY DAMAGES UNDER FCRA SECTIONS &
Please accept this final written OFFER OF SETTLEMENT BEFORE LITIGATION as my attempt to amicably resolve your continued willful violation of the Fair Credit Reporting Act
1) Violation of the Fair Credit Reporting Act
2) Violation of the Fair Debt Collection Practices Act
3) Defamation of credit
4) Negligence
5) Loss of opportunity
6) Intentional Infliction of Emotional Distress
Exeter Finance Corp,
Case
Your firm has failed to send the legally required validation of this debt per Section I have received the documents you sent dated September and your response was:
"During
We have tried for over a month to get a loan payment straightened outI am listed as a borrower on the loan with my son-in-law, *** ConatserFirst we tried for months to get the due date changed from the last day of the months to the 9th and were ignored until we paid the account current ourselves on Jan 31,We paid charges on the account at that time but the money was applied to the principal and the late charges still show up on the accountWhat's even worse, an automatic payment for the March 9th due date was paid from my Son-in-laws checking account on Feb22, and the payment has never been applied to the accountWe have sent bank inquiries showing the payment was made and a signed by the bank stating the payment was made but Exeter still won't apply the payment to the accountNow they say they want my daughter and son-in- law's monthly bank statement faxed to them showing all of the if deposits and debitsThey have hung up on me times rather than letti
They are charging late fees with interest back from up to know, Inconsistency in late fee charges, since I have a fix interest rate
My monthly payment is $and if I'm late is $..Now they said that I owe $in late fees form up to know, no one is going to wait that long to collect the late fee which by the way they were paidI have sent a few times more money and they do not apply to the principal, everything goes to the interestI have been late a few times but I have paid it, unfortunately does not show but you can tell by looking at the amount, The only late fee that I owe is May
Now, payment is due on the first of each month but I have extra days for payment, I have paid on the 10th, but they do not post it until next day which for them it will be a late fee chargeI do not understand how they apply my payment, is never the same and I would like to know why since my interest is variableI want an explanation before I pay this amount because for
Received my warranty refund in error check #Haven't sent me the refund or contacted me about resolution it's been over a month
On 6/my refund check from gs was sent to Exeter finance in errorExeter finance cashed the check, I've contacted Exeter multiple times in an attempt to get a check sent to me or some sort of resolutionEvery time they take my information and say someone will contact me but no one ever doesI would just like the money that I am owed from Exeter finance Corp, $2068.48, or some sort of resolution to the situation
I paid them the payoff amount of my vehicle by cashiers checkMy online account shows a $balance however they refuse to send me my title
When I spoke with an agent on March 4th I was told that it would take 10-days to receive my title from when they received my payment
I overnigthem $20,in the form of two cashiers checks made payable to Exeter Finance Corp on March 8th FedEx shows the package as received and signed for at 10:16am on March 9th My account on ExterFinance.com shows a balance of $I called on March 11th to ask the status of my title and was told it will take 30-days to process
I asked to speak to a manager and was told there are noneI asked to speak to the department that handles the payoff and was told they do not have phonesI asked for their e-mail address and was told they do not have anyThey refuse to tell me why it will take so long to receive my title or why I was lied to
I asked for the corporate number an
Hi,I recently purchased a vehicle with Baha Auto which is located at burbank IllinoisThey finance me with exerter finance coIt's been almost two months and I have not received any statements due to paymentsI had receive a letter from Exerter stating that I was approved for a car loanThen I received another letter stating that I did not got approved for the car loanI call exerter to verify If I have an account with themThey said I doI made a payment like weeks earlyI never receive a confirmation or statement for my paymentI been trying to create an account in their page online but it always shows errorI always contact them to help me create an account online and they say that their page is not working for the moment due to updatesAnother time they say they were going to refresh the page and to try to create an account if few hoursAnother issue is that is not reported to my creditI had check credit karma and the car loan doesnt showI just want to have access
Customer service reps and supervisors have never been able to assist me with requests for contact information or upper level assistance ever
I cannot get a straight answer from anyoneEveryone you talk to gives you a different answer, and none of them are correctDuring the last phone conversation I had with a live person, I was told the legal department must get involved for them to send me THE COMPANY'S FAX NUMBERI was told, they cannot transfer phone calls, they cannot send or receive emails, and all the other 'departments' do not have phones or phone numbers, and they cannot have someone in another department contact me directlyI have sent secure messages through the company's website and have been given generic responses with the wrong informationI asked to have a late *** removed from my account due to circumstances beyond my control and was told someone noted my account and an upper level supervisor would get back with meNo one ever contacted meI sent another mess
I paid off my vehicle in full in January 2018, but up to this date I have not received the title of the vehicleI would like to get the title of the vehicle as soon as possible
In addition, my information still remains in their phone systems saying my monthly payment is still dueThe system still asks me to make payment on an account that is already paid in fullI would like this information removed from their system
Product_Or_Service: ISUZU
Attempting to pay off my car
Tonight I called my loan office Exeter finance Corp out of Irving TX to try to pay off my loanI asked to speak with someone in regards to paying it off and a possible settlementAfter being transferred multiple times I spoke with *** ID # XXXXXX she informed me the Exeter does not offer anything of that natureI asked to speak with her supervisor, she stated there was no one higher up then her tonightI asked to send a message in regards to my concern about paying off my car and she refusedStating there was nothing they could do to help me and that because I signed a contract they would not negotiateI have made payments on a Suzuki Kizashi totatling over 9,on payments for a loan originated amount was for 13,Current pay off being 10,due to a 18.9% interest rateI only have 9,that I can pay the car off withNo one is willing to discuss this with me at allI just want someone to work with me and this company refuses