Exeter is refusing to refund money that they threatened us into paying
I was spoke to *** ** from Exeter Finance Corporation on 11/18/I had a total loss in April of and am still being held responsible for my April payment even though I had full coverage insurance and GAP InsuranceI have contacted Exeter over and over with this time period and have been threatened with negative credit reporting if I did not pay a balance owed to meEach person I speak to has a different answer and will then state that the previous employee I spoke with gave me incorrect information as they can read the notesI can not get any resolution and was refused an opportunity to be given a chance to look at the notes written on our account
I pulled my credit reports and this company is reporting past due payments days Car was repossessed in January
This complaint is against Exeter Finance Corporation August 2011, I purchased a Mazda from Ivory Chevrolet in Union City, GA Exeter Finance Corp were the financiers of my loan (August 2011) Due to unforeseen circumstances beyond my control, I was no longer able to make the payments and the vehicle as repossessed in January My credit reports are showing that I am currently days past due (TransUnion and Equifax); and $written off, $past due (Experian) In the past, I have been having trouble getting my credit reports to reflect that this was a repossession; because it is still showing as if I still have the vehicle after it was repossessed in January (over yrs ago)
This company is reporting inaccurate information on my credit report and refuses to correct it
IN february I saw my credit and realized that Exeter had posted my final payment as late with Experian and TransunionI disputed the account with the credit bureausExperian returned with an update stating the account had been correctedIt now shows as paid/never lateTransUnion is still showing my final payment was lateI have since disputed this account more times with the bureaus and have even brought it to the attention of Exeter on 12/and 1/25/but they have not corrected itIN fact, TransUnion states that Exeter has verified it as accurateso Exeter has offically verified that I am late with TransUnion and never late with ExperianThis is a clear violation of the Fair Credit Reporting Act
Exeter failed to deduct my recurring payment on 12/22/due to their neglectThey called on 12/27/to advise that I was lateI advised the re
I've had my auto loan automatically deducted from my checking account on the 22nd of the month for almost three yearsOn 12/27/Exeter called to advise that I was five (5) days LATE with my paymentI advised the rep that it should have been taken out on the 12/22/After her checking, she advised there must have been a "glitch" in the system because it failed to deduct the paymentRep advised I could make payment with no phone charge (how kind of them!)After a lengthy process of being able to make the payment, I then had to go into my Exeter online account and reset my recurring payment scheduleI was called again by Exeter and told that my payment was late due to a "Bank Reversal"My payment appeared in my bank "Pending" file on 12/27/and was deducted from my account on 12/28/I contacted my bank and they advis
I did not authorize anyone employed by your company to make an inquiry and view my credit report You have violated the Fair Credit Reporting Act
While checking my personal credit report, which I acquired from Experian, Equifax, Transunion, I noticed an inquiry made by your company
I did not authorize anyone employed by your company to make an inquiry and view my credit report You have violated the Fair Credit Reporting Act Section 1681b(c) You are not legally entitled to make the inquiry This is a serious breach of my privacy rights
I request that you either mail me a copy of my signed authorization form that gave you the right to view my credit within five (5) business days so that I can verify its validity Mail it to the address listed above
Verification: Your claim must be verified to prove the validity, by presenting the alleged obligation under oath or notary seal, and signed by an Officer of CPS, under penalty of perjury as to accord with impartiality hon
Both my husband and I have incomplete credit reportsall showing a balance owed in the amount of 17,I paid Exeter in full in October
My Husband and I co-purchased a vehicle with exeter in We never made a late paymentboth of our credit reports ate reflecting we still owe in the amount of 17,I paid Exeter in full in October I called numerous times in order to get this reflecting correctlyEVERYTIME I was assured that the problem would be fixedI never experienced a problem when I was paying the loan with them reportingThis is unacceptable as Exeter received the amount owed as contractually agreedThis needs to be fixed and correctly reported to all three of both of our credit bureausIm extremely disappointed in the experience with Exeter as they charge extreme interest ratesThat amount of money should make the company obligated to report correctly!!!
Exeter Finance took money out of my account after my loan with them had been paid off in fullI keep getting different responses
The account is under my social, XXXXXXXXXOn Feb 26, they received a check in the full payoff amountI was told that by a representativeOn Feb 29, exexter withdrew from my checking accountI called in on Feb to try and resolve the issueI was told I did not need to send in anything, that they were reporting it and te money would be in my account in 7-business daysNot very happy with that, I have bills I needed to pay, but ok I will waitOn March 11,I called back in because I had not received the money back in my accountI was told they did not have any where in their system that they withdrew the money from my accountWhen I was already told on Feb that it wasSo they said I needed to send in my bank statement to prove they took money out and that it would be 3-business days to process for me to get my moneyI h
My first car payment was due Dec.19,for due every 19th of each monthI only paid in Dec,2015.I noticed my car was repossessed on Feb 12th, I called Exeter to get the information I needed to get my car back they said I had to do a money gram of eight hundred sixteen dollars and call back with the reference numberso the same day FebI went and paid what they told me to pay but by the time everything had cleared The people who towed the car were closed so I had to wait until Monday Feb.15,to pickup my car (towing fees from the receipt they gave me was around 185, I have that receipt just not in front of me now) after getting my car Exeter told me I still had a payment due on Febfor I told them that I would not be able to pay until Febbecause I had just paid the 816.00,so it made me question what the had covered since I still had a payment due in Feb and I asked why was my car towed if I had only missed one full payment and it had not ev
No transparency regarding billing
I have contacted Exeter Finance three times asking for a simple ledger of fee's, interest and payments made on our accountEach time the only response I receive is 'Please call us at ###-###-###'I specifically asked for a printout or some form of statement regarding our account and the only response is still 'Please call...'I do not want or need to talk to someone when I would like to simply read a paper or an email with my account information requestedA lack of transparency *** indicate a shady business practice
On 3/24/2016, I paid car payment to prevent car from being repoedI called and reported reference number On 3/my car was picked up
My account number XXXXXXXXon 3/24/I *** *** paid $thru money gramI called in reference XXXXXXXXMade arrangements to get the remainding balance which was currentOn 03/25/my car was towed from my homeI called and spoke with respensentative, I was told that there was no record of my callI spoke with a manager I was told the same responseI dont know what happen between the time the call was made and endedI called the recover number I was givenOn 3/25/and 3/28/i was quoted to price to pay to pick up car.I was told by the respensentive to call before I send payment amount extra fees could be addedI called again on 4/01/I was told that car was already taken to auction MY car was towed due to a past due balance of $Someone made a terrible mistakeI am the one having to deal
week run around to get title back to AZ to re-register vehicle, still do not have title in AZ from this company after being told it'd be 48-hours
Vehicle was repo'd We got vehicle back on 5/4, was told by exeter it'd be 48-hours to get title back to AZ to put back in our name to re-register the van weeks later and different excuses each call made to exeter, I was told it was on way to AZ yet AZ motor vehicle division does not have the title as of today 6/ This is unacceptable as they want payment for a vehicle we cannot drive due to them not sending the title as was informed on May 18th
I purchased a vechicle in and was provided a loanI was contacted weeks after purchase that the loan was deniedI paid for my vehicle
I purchased a vechicle in and was provided a loanI was contacted weeks after purchase that the loan was deniedI paid for my vehicleI am selling my truck and went to get my tile and your company is listed on my titleYOU DID NOT GIVE ME A LOANCALLED YOUR BUSINESS AND WAS TOLD WAS NOT SURE WHAT NEEDED TO BE DONETHIS NEEDS TO RESOLVED ASAP
I am unable to access account due to your update and I have called over 7xs trying to correct thissystem does not allow and csr doesn't help
Good afternoonI have reached out to your customer service department over times and no one is able to fix my issue
Since you have updated your website, I am not able to access my account I have called customer service, they have sent me emails with links to change password The system does not allow me to change password and then it locks me out I have requested to change my password online it verifies me and then I still am NOT able to change my password
I have requested to have my account DEACTIVATED so I can then reactivate and start from fresh and I am told someone will get back to me within hours and it has now been close to a month
I need someone to deactivate my account so I can register it again to be able to access my account I do not want anyone calling me reading from a script and apologizing
Issue with unauthorized payment on account
I spoke with a representative a month ago about possibly pushing my payment back due to me not have the funds right away to pay the amount ($427.66) and on 5/18/an unauthorized payment of was processed and caused my bank account to go into the negative amountI am now suffering from this due to the unauthorized payment taken from my accountI am very displeased with this organization
Incorrect credit bureau reportingExeter is claiming I was last when I was not and refuses to correct this issue causing harm to my credit profile
There are two reporting errors on my current loan and credit reports account #XXXXXXXExeter is reporting me late days on August and February in the amount of $First, I was never late in August as seen in the provided documentationSecond, I applied for a hardship extension in March of and was told over the phone by a customer service representative that I could indeed push a payment to the end of the loan based on the fact that I had been unemployed but was currently reemployed and needed time for my payroll to start before I could make a paymentOne can clearly see that March is missing from my payment history and there is an extension notation on the right side of the provided documentation which accounts for thisThis however has nothing to do with February which clearly shows as paidI b
I have contacted Customer Service and spoke with several different reps & Managers requesting to waive late fees & changing of my payment due date
I have contacted customer service so many timesI have ask them why was I approved when they sent me a letter on 5/19/that they where unable to approve meI have also asked them if they could they waiver my late fees so I can catch up with the payment due to the fact that my disability check arrives on the 3rd of each monthEverything I have said and asked for is on recordingNumerous times spoke with a Manager requesting to have my due date changed to the same date my disability check is deposited so I won't have late fees & one Manager told a customer service rep that when I paid the past due amount that all late fees would be waived I have proof of all papers and will be glad to discuss in full detail over the phone
Exeter Finance denied my request for a deferment or payment extension
I contacted Exeter Finance on this date (May 26, 2017) to request a deferment or extension of my auto loan payment and was deniedMy employment ended on 4/24/due to medical reasons and I am currently unemployedThe representative stated that I have not made "enough payments" to be eligible for either assistance and stated I would need to make "two more full payments" before I would be eligible for an extension or deferment; however, I am unable to even make two more full payments due to my unexpected unemployment for an undetermined amount of time
Company not providing correct information on steps required to do a state transfer of registration
On 1/I called Exeter Finance to request that a title be sent to Reagle's Notary so that I could re-register my vehicle in my new state of PennsylvaniaI was informed by the agent that there was nothing I would need to do on my end to set this in motion and that he would send the request to Exeter's titling office where it would be both faxed and mailed to Reagle's Notary within to hoursTwo weeks later, on 2/2/17, Reagle's had still not received the title so I contacted Exeter again and was informed by a different agent that they had notated my account on 1/18/in regards to the fact that Reagle's would have to send a title request to ExeterThere was no follow up from Exeter between the dates of 1/18/and 2/2/to inform me that I would need to have Reagle's request the transferThere was no communication until I called to inquire whether the title had been sent to Re
This company has refused to credited my account properlyAs well as adding on late fees
Buick lesabreUpon applying for a two month extensions with this company for MarchAndApril as well as a date changeThe company has incorrectly extended the wrong months of January and February Since February I have tried to get this situation solved but no one has solved it yetI have been told that because of the date change occurring at the same time it messed up in the systemAs of today I was told a credit to the account was given to me for only one monthBut the amount still has not gone downThis company has refused to provide me with a detail account of my payment historyAs requestedAs well as not admitting to the fact you can not get a extension or date change without your account being currentI have been harassed several times a week but yet no one is willing to help me
Have been attempting to obtain a copy of the lien release on a vehicle paid of in February 2018,
In August of I purchased a new vehicle and intended to trade in my GMC Yukon Denali that was paid off in February of On August 28, I attempted to obtain a copy of the lien release for the GMC in order to obtain the Title for for vehicle so that it could be turned over to the dealership for trade inAfter making multiple attempts to have the lien release mailed and faxed without any resultsExteter Finance Corpreportedly mailed the lien release to my home three times and my work address one timeExeter finance also stated that they faxed a copy of the lien release to my work fax as well as my wife's fax machineI at no time received any of the letters or faxes sent via mail or faxI have dealt with Exeter Finance via telephone conversation numerous times and no serious attempt was made to resolve the issue other than wanting to send out more letters or faxesI h
Exeter is refusing to refund money that they threatened us into paying
I was spoke to *** ** from Exeter Finance Corporation on 11/18/I had a total loss in April of and am still being held responsible for my April payment even though I had full coverage insurance and GAP InsuranceI have contacted Exeter over and over with this time period and have been threatened with negative credit reporting if I did not pay a balance owed to meEach person I speak to has a different answer and will then state that the previous employee I spoke with gave me incorrect information as they can read the notesI can not get any resolution and was refused an opportunity to be given a chance to look at the notes written on our account
I pulled my credit reports and this company is reporting past due payments days Car was repossessed in January
This complaint is against Exeter Finance Corporation August 2011, I purchased a Mazda from Ivory Chevrolet in Union City, GA Exeter Finance Corp were the financiers of my loan (August 2011) Due to unforeseen circumstances beyond my control, I was no longer able to make the payments and the vehicle as repossessed in January My credit reports are showing that I am currently days past due (TransUnion and Equifax); and $written off, $past due (Experian) In the past, I have been having trouble getting my credit reports to reflect that this was a repossession; because it is still showing as if I still have the vehicle after it was repossessed in January (over yrs ago)
This company is reporting inaccurate information on my credit report and refuses to correct it
IN february I saw my credit and realized that Exeter had posted my final payment as late with Experian and TransunionI disputed the account with the credit bureausExperian returned with an update stating the account had been correctedIt now shows as paid/never lateTransUnion is still showing my final payment was lateI have since disputed this account more times with the bureaus and have even brought it to the attention of Exeter on 12/and 1/25/but they have not corrected itIN fact, TransUnion states that Exeter has verified it as accurateso Exeter has offically verified that I am late with TransUnion and never late with ExperianThis is a clear violation of the Fair Credit Reporting Act
Exeter failed to deduct my recurring payment on 12/22/due to their neglectThey called on 12/27/to advise that I was lateI advised the re
I've had my auto loan automatically deducted from my checking account on the 22nd of the month for almost three yearsOn 12/27/Exeter called to advise that I was five (5) days LATE with my paymentI advised the rep that it should have been taken out on the 12/22/After her checking, she advised there must have been a "glitch" in the system because it failed to deduct the paymentRep advised I could make payment with no phone charge (how kind of them!)After a lengthy process of being able to make the payment, I then had to go into my Exeter online account and reset my recurring payment scheduleI was called again by Exeter and told that my payment was late due to a "Bank Reversal"My payment appeared in my bank "Pending" file on 12/27/and was deducted from my account on 12/28/I contacted my bank and they advis
I did not authorize anyone employed by your company to make an inquiry and view my credit report You have violated the Fair Credit Reporting Act
While checking my personal credit report, which I acquired from Experian, Equifax, Transunion, I noticed an inquiry made by your company
I did not authorize anyone employed by your company to make an inquiry and view my credit report You have violated the Fair Credit Reporting Act Section 1681b(c) You are not legally entitled to make the inquiry This is a serious breach of my privacy rights
I request that you either mail me a copy of my signed authorization form that gave you the right to view my credit within five (5) business days so that I can verify its validity Mail it to the address listed above
Verification: Your claim must be verified to prove the validity, by presenting the alleged obligation under oath or notary seal, and signed by an Officer of CPS, under penalty of perjury as to accord with impartiality hon
Both my husband and I have incomplete credit reportsall showing a balance owed in the amount of 17,I paid Exeter in full in October
My Husband and I co-purchased a vehicle with exeter in We never made a late paymentboth of our credit reports ate reflecting we still owe in the amount of 17,I paid Exeter in full in October I called numerous times in order to get this reflecting correctlyEVERYTIME I was assured that the problem would be fixedI never experienced a problem when I was paying the loan with them reportingThis is unacceptable as Exeter received the amount owed as contractually agreedThis needs to be fixed and correctly reported to all three of both of our credit bureausIm extremely disappointed in the experience with Exeter as they charge extreme interest ratesThat amount of money should make the company obligated to report correctly!!!
Exeter Finance took money out of my account after my loan with them had been paid off in fullI keep getting different responses
The account is under my social, XXXXXXXXXOn Feb 26, they received a check in the full payoff amountI was told that by a representativeOn Feb 29, exexter withdrew from my checking accountI called in on Feb to try and resolve the issueI was told I did not need to send in anything, that they were reporting it and te money would be in my account in 7-business daysNot very happy with that, I have bills I needed to pay, but ok I will waitOn March 11,I called back in because I had not received the money back in my accountI was told they did not have any where in their system that they withdrew the money from my accountWhen I was already told on Feb that it wasSo they said I needed to send in my bank statement to prove they took money out and that it would be 3-business days to process for me to get my moneyI h
My first car payment was due Dec.19,for due every 19th of each monthI only paid in Dec,2015.I noticed my car was repossessed on Feb 12th, I called Exeter to get the information I needed to get my car back they said I had to do a money gram of eight hundred sixteen dollars and call back with the reference numberso the same day FebI went and paid what they told me to pay but by the time everything had cleared The people who towed the car were closed so I had to wait until Monday Feb.15,to pickup my car (towing fees from the receipt they gave me was around 185, I have that receipt just not in front of me now) after getting my car Exeter told me I still had a payment due on Febfor I told them that I would not be able to pay until Febbecause I had just paid the 816.00,so it made me question what the had covered since I still had a payment due in Feb and I asked why was my car towed if I had only missed one full payment and it had not ev
No transparency regarding billing
I have contacted Exeter Finance three times asking for a simple ledger of fee's, interest and payments made on our accountEach time the only response I receive is 'Please call us at ###-###-###'I specifically asked for a printout or some form of statement regarding our account and the only response is still 'Please call...'I do not want or need to talk to someone when I would like to simply read a paper or an email with my account information requestedA lack of transparency *** indicate a shady business practice
On 3/24/2016, I paid car payment to prevent car from being repoedI called and reported reference number On 3/my car was picked up
My account number XXXXXXXXon 3/24/I *** *** paid $thru money gramI called in reference XXXXXXXXMade arrangements to get the remainding balance which was currentOn 03/25/my car was towed from my homeI called and spoke with respensentative, I was told that there was no record of my callI spoke with a manager I was told the same responseI dont know what happen between the time the call was made and endedI called the recover number I was givenOn 3/25/and 3/28/i was quoted to price to pay to pick up car.I was told by the respensentive to call before I send payment amount extra fees could be addedI called again on 4/01/I was told that car was already taken to auction MY car was towed due to a past due balance of $Someone made a terrible mistakeI am the one having to deal
week run around to get title back to AZ to re-register vehicle, still do not have title in AZ from this company after being told it'd be 48-hours
Vehicle was repo'd We got vehicle back on 5/4, was told by exeter it'd be 48-hours to get title back to AZ to put back in our name to re-register the van weeks later and different excuses each call made to exeter, I was told it was on way to AZ yet AZ motor vehicle division does not have the title as of today 6/ This is unacceptable as they want payment for a vehicle we cannot drive due to them not sending the title as was informed on May 18th
I purchased a vechicle in and was provided a loanI was contacted weeks after purchase that the loan was deniedI paid for my vehicle
I purchased a vechicle in and was provided a loanI was contacted weeks after purchase that the loan was deniedI paid for my vehicleI am selling my truck and went to get my tile and your company is listed on my titleYOU DID NOT GIVE ME A LOANCALLED YOUR BUSINESS AND WAS TOLD WAS NOT SURE WHAT NEEDED TO BE DONETHIS NEEDS TO RESOLVED ASAP
I am unable to access account due to your update and I have called over 7xs trying to correct thissystem does not allow and csr doesn't help
Good afternoonI have reached out to your customer service department over times and no one is able to fix my issue
Since you have updated your website, I am not able to access my account I have called customer service, they have sent me emails with links to change password The system does not allow me to change password and then it locks me out I have requested to change my password online it verifies me and then I still am NOT able to change my password
I have requested to have my account DEACTIVATED so I can then reactivate and start from fresh and I am told someone will get back to me within hours and it has now been close to a month
I need someone to deactivate my account so I can register it again to be able to access my account I do not want anyone calling me reading from a script and apologizing
Issue with unauthorized payment on account
I spoke with a representative a month ago about possibly pushing my payment back due to me not have the funds right away to pay the amount ($427.66) and on 5/18/an unauthorized payment of was processed and caused my bank account to go into the negative amountI am now suffering from this due to the unauthorized payment taken from my accountI am very displeased with this organization
Incorrect credit bureau reportingExeter is claiming I was last when I was not and refuses to correct this issue causing harm to my credit profile
There are two reporting errors on my current loan and credit reports account #XXXXXXXExeter is reporting me late days on August and February in the amount of $First, I was never late in August as seen in the provided documentationSecond, I applied for a hardship extension in March of and was told over the phone by a customer service representative that I could indeed push a payment to the end of the loan based on the fact that I had been unemployed but was currently reemployed and needed time for my payroll to start before I could make a paymentOne can clearly see that March is missing from my payment history and there is an extension notation on the right side of the provided documentation which accounts for thisThis however has nothing to do with February which clearly shows as paidI b
I have contacted Customer Service and spoke with several different reps & Managers requesting to waive late fees & changing of my payment due date
I have contacted customer service so many timesI have ask them why was I approved when they sent me a letter on 5/19/that they where unable to approve meI have also asked them if they could they waiver my late fees so I can catch up with the payment due to the fact that my disability check arrives on the 3rd of each monthEverything I have said and asked for is on recordingNumerous times spoke with a Manager requesting to have my due date changed to the same date my disability check is deposited so I won't have late fees & one Manager told a customer service rep that when I paid the past due amount that all late fees would be waived I have proof of all papers and will be glad to discuss in full detail over the phone
Exeter Finance denied my request for a deferment or payment extension
I contacted Exeter Finance on this date (May 26, 2017) to request a deferment or extension of my auto loan payment and was deniedMy employment ended on 4/24/due to medical reasons and I am currently unemployedThe representative stated that I have not made "enough payments" to be eligible for either assistance and stated I would need to make "two more full payments" before I would be eligible for an extension or deferment; however, I am unable to even make two more full payments due to my unexpected unemployment for an undetermined amount of time
Company not providing correct information on steps required to do a state transfer of registration
On 1/I called Exeter Finance to request that a title be sent to Reagle's Notary so that I could re-register my vehicle in my new state of PennsylvaniaI was informed by the agent that there was nothing I would need to do on my end to set this in motion and that he would send the request to Exeter's titling office where it would be both faxed and mailed to Reagle's Notary within to hoursTwo weeks later, on 2/2/17, Reagle's had still not received the title so I contacted Exeter again and was informed by a different agent that they had notated my account on 1/18/in regards to the fact that Reagle's would have to send a title request to ExeterThere was no follow up from Exeter between the dates of 1/18/and 2/2/to inform me that I would need to have Reagle's request the transferThere was no communication until I called to inquire whether the title had been sent to Re
This company has refused to credited my account properlyAs well as adding on late fees
Buick lesabreUpon applying for a two month extensions with this company for MarchAndApril as well as a date changeThe company has incorrectly extended the wrong months of January and February Since February I have tried to get this situation solved but no one has solved it yetI have been told that because of the date change occurring at the same time it messed up in the systemAs of today I was told a credit to the account was given to me for only one monthBut the amount still has not gone downThis company has refused to provide me with a detail account of my payment historyAs requestedAs well as not admitting to the fact you can not get a extension or date change without your account being currentI have been harassed several times a week but yet no one is willing to help me
Have been attempting to obtain a copy of the lien release on a vehicle paid of in February 2018,
In August of I purchased a new vehicle and intended to trade in my GMC Yukon Denali that was paid off in February of On August 28, I attempted to obtain a copy of the lien release for the GMC in order to obtain the Title for for vehicle so that it could be turned over to the dealership for trade inAfter making multiple attempts to have the lien release mailed and faxed without any resultsExteter Finance Corpreportedly mailed the lien release to my home three times and my work address one timeExeter finance also stated that they faxed a copy of the lien release to my work fax as well as my wife's fax machineI at no time received any of the letters or faxes sent via mail or faxI have dealt with Exeter Finance via telephone conversation numerous times and no serious attempt was made to resolve the issue other than wanting to send out more letters or faxesI h