I can never get the same information from reps about my accountI'm being told I'm missing payments when I have info showing payments rcvd
Friday, May 25th I called into Exeter and spoke with the rep DennyI asked why does my payment history I just got from a rep from the prev day show that I've missed paymentsRep went on to go over incorrect info saying I called to make several payments and they returned as nsfAfter going in circles with rep, I spoke with manager/supervisor Chris ***I explained to the sup about auto withdrawal setup with the companyEducated supervisor nsf fees would have been charged on both endsRequested a manager but no one was availableA manager has never called me back, has never been handed the phone or anythingThere were issues with bankruptcy papers that was still never resolved by two different managersManager Juliana McCully has never called about payment issueI'm unable to get in contact with anyone within corporate to speak abou
On 3/24/2016, I paid car payment to prevent car from being repoedI called and reported reference number On 3/my car was picked up
My account number XXXXXXXXon 3/24/I *** *** paid $thru money gramI called in reference XXXXXXXXMade arrangements to get the remainding balance which was currentOn 03/25/my car was towed from my homeI called and spoke with respensentative, I was told that there was no record of my callI spoke with a manager I was told the same responseI dont know what happen between the time the call was made and endedI called the recover number I was givenOn 3/25/and 3/28/i was quoted to price to pay to pick up car.I was told by the respensentive to call before I send payment amount extra fees could be addedI called again on 4/01/I was told that car was already taken to auction MY car was towed due to a past due balance of $Someone made a terrible mistakeI am the one having to deal
Car total loss accident 4/15/16.ins pd 9542, and gap I made pmts until 9,was recThen waited for final bill after gap
I have a loan with Exeter Finance for a car I purchased 3/2/I was in a major accident on 4/15/16, and the car was a total lossMy insurance company was notified the next day and started the claim process, and I notified Exeter within a week, that the car was a total lossI continued to make my monthly payments to Exeter, until the insurance company paid the claim in the amount of $The insurance company took quite an excessive time to process the claim, although issued a check to exeter on 6/2/I was unaware that neither the insurance company (Unique) nor exeter finance would be coordinating with my Gap protection company, until the time when Exeter received the Primary insurance check, and I questioned both Unique and Exeter how will we be proceding with the Gap Insurance claimAs I had relayed all the information of my Gap coverage to
Exeter Finance denied my request for a deferment or payment extension
I contacted Exeter Finance on this date (May 26, 2017) to request a deferment or extension of my auto loan payment and was deniedMy employment ended on 4/24/due to medical reasons and I am currently unemployedThe representative stated that I have not made "enough payments" to be eligible for either assistance and stated I would need to make "two more full payments" before I would be eligible for an extension or deferment; however, I am unable to even make two more full payments due to my unexpected unemployment for an undetermined amount of time
I am unable to access account due to your update and I have called over 7xs trying to correct thissystem does not allow and csr doesn't help
Good afternoonI have reached out to your customer service department over times and no one is able to fix my issue
Since you have updated your website, I am not able to access my account I have called customer service, they have sent me emails with links to change password The system does not allow me to change password and then it locks me out I have requested to change my password online it verifies me and then I still am NOT able to change my password
I have requested to have my account DEACTIVATED so I can then reactivate and start from fresh and I am told someone will get back to me within hours and it has now been close to a month
I need someone to deactivate my account so I can register it again to be able to access my account I do not want anyone calling me reading from a script and apologizing
Issue with unauthorized payment on account
I spoke with a representative a month ago about possibly pushing my payment back due to me not have the funds right away to pay the amount ($427.66) and on 5/18/an unauthorized payment of was processed and caused my bank account to go into the negative amountI am now suffering from this due to the unauthorized payment taken from my accountI am very displeased with this organization
This company has refused to credited my account properlyAs well as adding on late fees
Buick lesabreUpon applying for a two month extensions with this company for MarchAndApril as well as a date changeThe company has incorrectly extended the wrong months of January and February Since February I have tried to get this situation solved but no one has solved it yetI have been told that because of the date change occurring at the same time it messed up in the systemAs of today I was told a credit to the account was given to me for only one monthBut the amount still has not gone downThis company has refused to provide me with a detail account of my payment historyAs requestedAs well as not admitting to the fact you can not get a extension or date change without your account being currentI have been harassed several times a week but yet no one is willing to help me
This company have their vehicle and is currently still reporting to my creditI would like this removed from my credit which is bring my score down really lowPlease stop reporting late or missed payments when your car is in your possession .This company is bad for business
Late Fee removal / Address Change requested ignored
I previously made a request to have my payment due date changed almost immediately after initially obtaining the auto loan from ExeterAfter a job change and a new pay schedule, I was constantly paying late on the 15th instead of the 1st and absorbing the late feeI called to request a second payment due date change and was rudely told to get a loan from friends/family in order to pay the Exeter loan because they only authorize one change over the life of the loanThis policy seems ridiculous when you have someone trying to pay on time but cannot due to their employer's pay scheduleSo Revdex.com assisted me with contacting Exeter and getting the second due date changeOnce I received the response that my request was approved, I promptly made the $on my new dateHowever, Exeter, still saw fit to charge a late feeI have requested that this fee be removed from my account as I have paid on-time since the due date changeI hav
We have tried for over a month to get a loan payment straightened outI am listed as a borrower on the loan with my son-in-law, *** ConatserFirst we tried for months to get the due date changed from the last day of the months to the 9th and were ignored until we paid the account current ourselves on Jan 31,We paid charges on the account at that time but the money was applied to the principal and the late charges still show up on the accountWhat's even worse, an automatic payment for the March 9th due date was paid from my Son-in-laws checking account on Feb22, and the payment has never been applied to the accountWe have sent bank inquiries showing the payment was made and a signed by the bank stating the payment was made but Exeter still won't apply the payment to the accountNow they say they want my daughter and son-in- law's monthly bank statement faxed to them showing all of the if deposits and debitsThey have hung up on me times rather than letti
My Jeep was illegally repossessed by Exeter finance Corp on February 8th The Corp did not notify me I had no money owed to them
On February 8th my Jeep Wrangler was repossessed VIN #1J4FAXXXXXLXXXXXX My account # XXXXXXXI was current with my payments I was not notified On February 9th I called the repair shop where my Jeep was and they informed me that Exeter Financial Corpcame and picked it up I called Exeter Financial Corp and they told me they had no paperwork on the repossession and could see that my account was paid up to date I received a letter on the 13th of February stating that I defaulted and that my past due payments were $0.00, accrued but upaid late fees were $59.98, repossession costs as of the date of the noitice were $765.82, with the total amount of $or they will sell my Jeep on March 23rd
We asked that our payments be setup on the 3rd of each month and every month there is a issueWas promised a month free in the beginning never got IT
Nissan Versa that we explained to the dealership we would only take if we could make payments on the 3rd of each monthThe dealership said said the first month was free then start your payments of on the 3rd of the month following monthMy wife paid the dealership $to get Exeter to approve the application then she turned around and was told we had to pay $down to get a car we really didn't want because nothing is electricWhy are we coming out of so much money and we are on a fixed income both disabledWe were giving the keys to the Nissan Versa and told Exeter was our lenderAbout a three weeks later Exeter contacts me to inform me of a payment coming upI immediately get mad because the dealership told us we had a month freeThat was a Hoax!! Then the I found out we had to make another paymentThis compa
Car totaled won't give us a deposit we put down on a car we had for only months, we have faxed them papers from the insurance they say they don't ge
Please help us
On 3/24/2016, I paid car payment to prevent car from being repoedI called and reported reference number On 3/my car was picked up
My account number XXXXXXXXon 3/24/I *** *** paid $thru money gramI called in reference XXXXXXXXMade arrangements to get the remainding balance which was currentOn 03/25/my car was towed from my homeI called and spoke with respensentative, I was told that there was no record of my callI spoke with a manager I was told the same responseI dont know what happen between the time the call was made and endedI called the recover number I was givenOn 3/25/and 3/28/i was quoted to price to pay to pick up car.I was told by the respensentive to call before I send payment amount extra fees could be addedI called again on 4/01/I was told that car was already taken to auction MY car was towed due to a past due balance of $Someone made a terrible mistakeI am the one having to deal
Checking Account was drafted outside terms of agreement
I called Exeter Finance Corpthis morning, Feb2, 2016, while on my way to work at 8:am in regard to my account (Acct number XXXXXXX) to set up a payment arrangement for January's payment for the date of 02/15/The representative confirmed the debit card that I would be using for the arrangement and confirmed that my account would not be drafted before the arrangement dateI agreed to the terms of the payment arrangement in the amount of $on the date of 02/15/2016, afterwards she provided me with the reference #XXXXXXXUpon arriving to the bank at 8:am to deposit money to pay a utility bill when the receipt printed it had a $balanceMy online statement showed that Exeter Finance Corpdrafted my account for $at 8:am leaving an overdraft, and when I depositing the money my account settled to a $balanceI immediately contacted Exeter Finance Corpand was advised they did not see the payment
Not able to reach corporate office for customer service
I have been trying to resolve an issue with being able to access my account on their website for over months nowTheir customer service is handled by a call center in India or somewhere and when I call the corporate office, all I get is sent to "reception" voice mailNever does the phone ring or do I get a call backTheir customer service has not been able to do anything to help me and I'm beyond frustrated
EXETER FINANCE LLC supplied docs claiming that I purchased a vehicle from themThey are also reporting this account to my credit bureaus
As you know to not complying with this law will put your company at risk for lots of troubleWith that being said, I am asking that your company supply me with the following:
Proof that you own or were assigned this debt from the original creditor
Proof that you can collect in my state
Proof that your company carries a surety bond
Proof on how your company accessed the debt
Name and address of the original creditor
Payment history from the original creditor
Proof that the debt has not expired per my state's statute of limitations
Something bearing my signature that this is in fact my debt
Verification of your claim against me (a sworn affidavit or a hand signed invoice in accordance with The Uniform Commercial Code );
A copy of the contract signed by both parties and therefore bin
HORRIOBLE CUSTOMER SERVICE
At this point I am unsure if I need to be writing you, sending a claim to the Revdex.com, attorney general, corporate or whatI am so *** off right now I can not see straight! I have been on the phone countless times with your horrible very rude customer service department and I want resolutionso heres my story again for the 12th time todayin October my mother who is on this loan as well called in for a payment extension and was told that she was going to receive an email with the payment extension papers to fill out and once submitted they will process this and not to worry about a payment until Decemberso fast forward to last sunday the 25thI logged on line to see when the December payment was due and seen I have a balance of almost so my first question is whyyour customer service department was not open which is understandable on a sundayso Monday morning I called back and spoke to williehe was extremely helpful and extremely nice and
Contract paperwork and payment history
My husband *** *** financed Kia Rio in or about September He was incarcerated March and received a year sentenceI *** *** took financial responsibility of car and have made payments to Exeter Finance and they have complete knowledge of situationJanuary I wa sgranted divorce which included car in decreeI notified them and sent proper paperwork requested to do so and also for payment history on accoount and was told would be taken care ofI have contacted them numerous times to be told first it would take couple of weeks to now that they are unable to do this because contract was with him.Which I believe would be void be to his incarceration anywayI have asked to speak with supervisors and or managers and still have not been unsuccessfulToday I was told they will not do it and have removed my number from accountI have contacted lawyer and was told I did all the nessisary steps to complete this proces
this company continues to update an old account on my credit report, they were closed in trying to defame me from getting future credit
I surrendered a vehicle in dec the vehicle was sold and they sent a letter stating fact back in 2013, they continue to update the account defaming me under the fair credit reporting what they are doing is illegalI asked them to stop and they continue doing soI have sent the letters and called and they continue to do this, I was even told that they used the gap insurance that as purchased so they lose nothing in this deal yet they continue to defame me for personal reasonsI am requesting this be removed from my report due to them being in non compliance to the law that they are clearly breakingthey are causing many problems with my credit reporting, I need your assistance in this please and thank you
I can never get the same information from reps about my accountI'm being told I'm missing payments when I have info showing payments rcvd
Friday, May 25th I called into Exeter and spoke with the rep DennyI asked why does my payment history I just got from a rep from the prev day show that I've missed paymentsRep went on to go over incorrect info saying I called to make several payments and they returned as nsfAfter going in circles with rep, I spoke with manager/supervisor Chris ***I explained to the sup about auto withdrawal setup with the companyEducated supervisor nsf fees would have been charged on both endsRequested a manager but no one was availableA manager has never called me back, has never been handed the phone or anythingThere were issues with bankruptcy papers that was still never resolved by two different managersManager Juliana McCully has never called about payment issueI'm unable to get in contact with anyone within corporate to speak abou
On 3/24/2016, I paid car payment to prevent car from being repoedI called and reported reference number On 3/my car was picked up
My account number XXXXXXXXon 3/24/I *** *** paid $thru money gramI called in reference XXXXXXXXMade arrangements to get the remainding balance which was currentOn 03/25/my car was towed from my homeI called and spoke with respensentative, I was told that there was no record of my callI spoke with a manager I was told the same responseI dont know what happen between the time the call was made and endedI called the recover number I was givenOn 3/25/and 3/28/i was quoted to price to pay to pick up car.I was told by the respensentive to call before I send payment amount extra fees could be addedI called again on 4/01/I was told that car was already taken to auction MY car was towed due to a past due balance of $Someone made a terrible mistakeI am the one having to deal
Car total loss accident 4/15/16.ins pd 9542, and gap I made pmts until 9,was recThen waited for final bill after gap
I have a loan with Exeter Finance for a car I purchased 3/2/I was in a major accident on 4/15/16, and the car was a total lossMy insurance company was notified the next day and started the claim process, and I notified Exeter within a week, that the car was a total lossI continued to make my monthly payments to Exeter, until the insurance company paid the claim in the amount of $The insurance company took quite an excessive time to process the claim, although issued a check to exeter on 6/2/I was unaware that neither the insurance company (Unique) nor exeter finance would be coordinating with my Gap protection company, until the time when Exeter received the Primary insurance check, and I questioned both Unique and Exeter how will we be proceding with the Gap Insurance claimAs I had relayed all the information of my Gap coverage to
Exeter Finance denied my request for a deferment or payment extension
I contacted Exeter Finance on this date (May 26, 2017) to request a deferment or extension of my auto loan payment and was deniedMy employment ended on 4/24/due to medical reasons and I am currently unemployedThe representative stated that I have not made "enough payments" to be eligible for either assistance and stated I would need to make "two more full payments" before I would be eligible for an extension or deferment; however, I am unable to even make two more full payments due to my unexpected unemployment for an undetermined amount of time
I am unable to access account due to your update and I have called over 7xs trying to correct thissystem does not allow and csr doesn't help
Good afternoonI have reached out to your customer service department over times and no one is able to fix my issue
Since you have updated your website, I am not able to access my account I have called customer service, they have sent me emails with links to change password The system does not allow me to change password and then it locks me out I have requested to change my password online it verifies me and then I still am NOT able to change my password
I have requested to have my account DEACTIVATED so I can then reactivate and start from fresh and I am told someone will get back to me within hours and it has now been close to a month
I need someone to deactivate my account so I can register it again to be able to access my account I do not want anyone calling me reading from a script and apologizing
Issue with unauthorized payment on account
I spoke with a representative a month ago about possibly pushing my payment back due to me not have the funds right away to pay the amount ($427.66) and on 5/18/an unauthorized payment of was processed and caused my bank account to go into the negative amountI am now suffering from this due to the unauthorized payment taken from my accountI am very displeased with this organization
This company has refused to credited my account properlyAs well as adding on late fees
Buick lesabreUpon applying for a two month extensions with this company for MarchAndApril as well as a date changeThe company has incorrectly extended the wrong months of January and February Since February I have tried to get this situation solved but no one has solved it yetI have been told that because of the date change occurring at the same time it messed up in the systemAs of today I was told a credit to the account was given to me for only one monthBut the amount still has not gone downThis company has refused to provide me with a detail account of my payment historyAs requestedAs well as not admitting to the fact you can not get a extension or date change without your account being currentI have been harassed several times a week but yet no one is willing to help me
This company have their vehicle and is currently still reporting to my creditI would like this removed from my credit which is bring my score down really lowPlease stop reporting late or missed payments when your car is in your possession .This company is bad for business
Late Fee removal / Address Change requested ignored
I previously made a request to have my payment due date changed almost immediately after initially obtaining the auto loan from ExeterAfter a job change and a new pay schedule, I was constantly paying late on the 15th instead of the 1st and absorbing the late feeI called to request a second payment due date change and was rudely told to get a loan from friends/family in order to pay the Exeter loan because they only authorize one change over the life of the loanThis policy seems ridiculous when you have someone trying to pay on time but cannot due to their employer's pay scheduleSo Revdex.com assisted me with contacting Exeter and getting the second due date changeOnce I received the response that my request was approved, I promptly made the $on my new dateHowever, Exeter, still saw fit to charge a late feeI have requested that this fee be removed from my account as I have paid on-time since the due date changeI hav
We have tried for over a month to get a loan payment straightened outI am listed as a borrower on the loan with my son-in-law, *** ConatserFirst we tried for months to get the due date changed from the last day of the months to the 9th and were ignored until we paid the account current ourselves on Jan 31,We paid charges on the account at that time but the money was applied to the principal and the late charges still show up on the accountWhat's even worse, an automatic payment for the March 9th due date was paid from my Son-in-laws checking account on Feb22, and the payment has never been applied to the accountWe have sent bank inquiries showing the payment was made and a signed by the bank stating the payment was made but Exeter still won't apply the payment to the accountNow they say they want my daughter and son-in- law's monthly bank statement faxed to them showing all of the if deposits and debitsThey have hung up on me times rather than letti
My Jeep was illegally repossessed by Exeter finance Corp on February 8th The Corp did not notify me I had no money owed to them
On February 8th my Jeep Wrangler was repossessed VIN #1J4FAXXXXXLXXXXXX My account # XXXXXXXI was current with my payments I was not notified On February 9th I called the repair shop where my Jeep was and they informed me that Exeter Financial Corpcame and picked it up I called Exeter Financial Corp and they told me they had no paperwork on the repossession and could see that my account was paid up to date I received a letter on the 13th of February stating that I defaulted and that my past due payments were $0.00, accrued but upaid late fees were $59.98, repossession costs as of the date of the noitice were $765.82, with the total amount of $or they will sell my Jeep on March 23rd
We asked that our payments be setup on the 3rd of each month and every month there is a issueWas promised a month free in the beginning never got IT
Nissan Versa that we explained to the dealership we would only take if we could make payments on the 3rd of each monthThe dealership said said the first month was free then start your payments of on the 3rd of the month following monthMy wife paid the dealership $to get Exeter to approve the application then she turned around and was told we had to pay $down to get a car we really didn't want because nothing is electricWhy are we coming out of so much money and we are on a fixed income both disabledWe were giving the keys to the Nissan Versa and told Exeter was our lenderAbout a three weeks later Exeter contacts me to inform me of a payment coming upI immediately get mad because the dealership told us we had a month freeThat was a Hoax!! Then the I found out we had to make another paymentThis compa
Car totaled won't give us a deposit we put down on a car we had for only months, we have faxed them papers from the insurance they say they don't ge
Please help us
On 3/24/2016, I paid car payment to prevent car from being repoedI called and reported reference number On 3/my car was picked up
My account number XXXXXXXXon 3/24/I *** *** paid $thru money gramI called in reference XXXXXXXXMade arrangements to get the remainding balance which was currentOn 03/25/my car was towed from my homeI called and spoke with respensentative, I was told that there was no record of my callI spoke with a manager I was told the same responseI dont know what happen between the time the call was made and endedI called the recover number I was givenOn 3/25/and 3/28/i was quoted to price to pay to pick up car.I was told by the respensentive to call before I send payment amount extra fees could be addedI called again on 4/01/I was told that car was already taken to auction MY car was towed due to a past due balance of $Someone made a terrible mistakeI am the one having to deal
Checking Account was drafted outside terms of agreement
I called Exeter Finance Corpthis morning, Feb2, 2016, while on my way to work at 8:am in regard to my account (Acct number XXXXXXX) to set up a payment arrangement for January's payment for the date of 02/15/The representative confirmed the debit card that I would be using for the arrangement and confirmed that my account would not be drafted before the arrangement dateI agreed to the terms of the payment arrangement in the amount of $on the date of 02/15/2016, afterwards she provided me with the reference #XXXXXXXUpon arriving to the bank at 8:am to deposit money to pay a utility bill when the receipt printed it had a $balanceMy online statement showed that Exeter Finance Corpdrafted my account for $at 8:am leaving an overdraft, and when I depositing the money my account settled to a $balanceI immediately contacted Exeter Finance Corpand was advised they did not see the payment
Not able to reach corporate office for customer service
I have been trying to resolve an issue with being able to access my account on their website for over months nowTheir customer service is handled by a call center in India or somewhere and when I call the corporate office, all I get is sent to "reception" voice mailNever does the phone ring or do I get a call backTheir customer service has not been able to do anything to help me and I'm beyond frustrated
EXETER FINANCE LLC supplied docs claiming that I purchased a vehicle from themThey are also reporting this account to my credit bureaus
As you know to not complying with this law will put your company at risk for lots of troubleWith that being said, I am asking that your company supply me with the following:
Proof that you own or were assigned this debt from the original creditor
Proof that you can collect in my state
Proof that your company carries a surety bond
Proof on how your company accessed the debt
Name and address of the original creditor
Payment history from the original creditor
Proof that the debt has not expired per my state's statute of limitations
Something bearing my signature that this is in fact my debt
Verification of your claim against me (a sworn affidavit or a hand signed invoice in accordance with The Uniform Commercial Code );
A copy of the contract signed by both parties and therefore bin
HORRIOBLE CUSTOMER SERVICE
At this point I am unsure if I need to be writing you, sending a claim to the Revdex.com, attorney general, corporate or whatI am so *** off right now I can not see straight! I have been on the phone countless times with your horrible very rude customer service department and I want resolutionso heres my story again for the 12th time todayin October my mother who is on this loan as well called in for a payment extension and was told that she was going to receive an email with the payment extension papers to fill out and once submitted they will process this and not to worry about a payment until Decemberso fast forward to last sunday the 25thI logged on line to see when the December payment was due and seen I have a balance of almost so my first question is whyyour customer service department was not open which is understandable on a sundayso Monday morning I called back and spoke to williehe was extremely helpful and extremely nice and
Contract paperwork and payment history
My husband *** *** financed Kia Rio in or about September He was incarcerated March and received a year sentenceI *** *** took financial responsibility of car and have made payments to Exeter Finance and they have complete knowledge of situationJanuary I wa sgranted divorce which included car in decreeI notified them and sent proper paperwork requested to do so and also for payment history on accoount and was told would be taken care ofI have contacted them numerous times to be told first it would take couple of weeks to now that they are unable to do this because contract was with him.Which I believe would be void be to his incarceration anywayI have asked to speak with supervisors and or managers and still have not been unsuccessfulToday I was told they will not do it and have removed my number from accountI have contacted lawyer and was told I did all the nessisary steps to complete this proces
this company continues to update an old account on my credit report, they were closed in trying to defame me from getting future credit
I surrendered a vehicle in dec the vehicle was sold and they sent a letter stating fact back in 2013, they continue to update the account defaming me under the fair credit reporting what they are doing is illegalI asked them to stop and they continue doing soI have sent the letters and called and they continue to do this, I was even told that they used the gap insurance that as purchased so they lose nothing in this deal yet they continue to defame me for personal reasonsI am requesting this be removed from my report due to them being in non compliance to the law that they are clearly breakingthey are causing many problems with my credit reporting, I need your assistance in this please and thank you