week run around to get title back to AZ to re-register vehicle, still do not have title in AZ from this company after being told it'd be 48-hours
Vehicle was repo'd We got vehicle back on 5/4, was told by exeter it'd be 48-hours to get title back to AZ to put back in our name to re-register the van weeks later and different excuses each call made to exeter, I was told it was on way to AZ yet AZ motor vehicle division does not have the title as of today 6/ This is unacceptable as they want payment for a vehicle we cannot drive due to them not sending the title as was informed on May 18th
Report day delinquency on my credit report for a fee after receiving on time payments for years
In February I made partial payment on my car note due to being out of work on short term disability I contacted Exeter to let them know and they said ok just be sure you make up paymentI use third party company to pay my bill who automatically debit my checking account every weeks for $For a total car payment of $a monthI contacted exter and smart payment plan simultaneously to resolve remaining balance in MayThe payment was settled in JuneOver the next months I check my credit and everything is goodMy credit score finally moves in a positive directionI contacted Exeter in November and they tell me I am days late on a paymentHow is this possible if my account is debited every month for $The lady on the phone starts talking about the partial payment that was received back in February and then the remaining payment made in JuneWhy am I still d
Car total loss accident 4/15/16.ins pd 9542, and gap I made pmts until 9,was recThen waited for final bill after gap
I have a loan with Exeter Finance for a car I purchased 3/2/I was in a major accident on 4/15/16, and the car was a total lossMy insurance company was notified the next day and started the claim process, and I notified Exeter within a week, that the car was a total lossI continued to make my monthly payments to Exeter, until the insurance company paid the claim in the amount of $The insurance company took quite an excessive time to process the claim, although issued a check to exeter on 6/2/I was unaware that neither the insurance company (Unique) nor exeter finance would be coordinating with my Gap protection company, until the time when Exeter received the Primary insurance check, and I questioned both Unique and Exeter how will we be proceding with the Gap Insurance claimAs I had relayed all the information of my Gap coverage to
I have pulled my credit and my husands, I have noticed on my husands credit, they have the car as paid in full via bankruptcy, however, they have on my credit past due $+ days The car was in my husbands name and he had to file bankruptcy due to fraud, ID theft, on his creditIf it is showing paid via bankruptcy on my husbands credit where as it is literally in his name, than they do not have any rights to try and put the bill off on me now According with our attorney they cannot do thisI want this taken off of my credit and for us to get this resolved If this is resolved, paid via bankruptcy on my husbands side, why are they bothering me?
Wrong payment amount applied & reversed off accountCharged $in feesCharges on not reflected on online account or billing statement
I made two large sum payments $(Past Due) and $in Feb 2018.My truck was repossed on Feb due to the past due amount of $I made a debit payment that same day of $Exeter finances reversed the $1500.00.(Have no idea why) And posted a payment of $and $.I have contacted and fax documentation stating the $payment was deducted out of my accountEach billing statement I received shows at $15.00-$late feeExeter is charging me $in late fees when I'm not even lateThe reps stated for a customer to be aware of any fees are assessed to the account, he or she must contact them directlyThe monthly billing statement mailed each month will not have any fees associated to the accountI have stated numerous times the rep the originally contacted me regarding my repo stated a payment of $(mo
Purchased vehicle *** 19, Loan was $14,April 10, vehicle was totaledAfter paying years was told I still owed over 11k
Purchased vehicle *** 19, Loan was $14,April 10, vehicle was totaledAfter paying years was told I still owed over 11k
After making years of payments on a Chevy Malibu, only 3k of the balance was paid off? How can this happen? My payments were over $a month so I paid over 15k in the years I paid themAccording to my amortization table, making payments that I made would result in a remaining balance of about $7,not $11, Also the insurance company paid them off for the totaled vehicle but they claim I still owe them $I do not feel this is correct and request a full breakdown of payments and how they were appliedAlso, the insurance company should have paid them the full amount so this company is cheating me and my insurance company
I can never get the same information from reps about my accountI'm being told I'm missing payments when I have info showing payments rcvd
Friday, May 25th I called into Exeter and spoke with the rep DennyI asked why does my payment history I just got from a rep from the prev day show that I've missed paymentsRep went on to go over incorrect info saying I called to make several payments and they returned as nsfAfter going in circles with rep, I spoke with manager/supervisor Chris ***I explained to the sup about auto withdrawal setup with the companyEducated supervisor nsf fees would have been charged on both endsRequested a manager but no one was availableA manager has never called me back, has never been handed the phone or anythingThere were issues with bankruptcy papers that was still never resolved by two different managersManager Juliana McCully has never called about payment issueI'm unable to get in contact with anyone within corporate to speak abou
EXETER FINANCE LLC supplied docs claiming that I purchased a vehicle from themThey are also reporting this account to my credit bureaus
As you know to not complying with this law will put your company at risk for lots of troubleWith that being said, I am asking that your company supply me with the following:
Proof that you own or were assigned this debt from the original creditor
Proof that you can collect in my state
Proof that your company carries a surety bond
Proof on how your company accessed the debt
Name and address of the original creditor
Payment history from the original creditor
Proof that the debt has not expired per my state's statute of limitations
Something bearing my signature that this is in fact my debt
Verification of your claim against me (a sworn affidavit or a hand signed invoice in accordance with The Uniform Commercial Code );
A copy of the contract signed by both parties and therefore bin
This company have their vehicle and is currently still reporting to my creditI would like this removed from my credit which is bring my score down really lowPlease stop reporting late or missed payments when your car is in your possession .This company is bad for business
My Jeep was illegally repossessed by Exeter finance Corp on February 8th The Corp did not notify me I had no money owed to them
On February 8th my Jeep Wrangler was repossessed VIN #1J4FAXXXXXLXXXXXX My account # XXXXXXXI was current with my payments I was not notified On February 9th I called the repair shop where my Jeep was and they informed me that Exeter Financial Corpcame and picked it up I called Exeter Financial Corp and they told me they had no paperwork on the repossession and could see that my account was paid up to date I received a letter on the 13th of February stating that I defaulted and that my past due payments were $0.00, accrued but upaid late fees were $59.98, repossession costs as of the date of the noitice were $765.82, with the total amount of $or they will sell my Jeep on March 23rd
We asked that our payments be setup on the 3rd of each month and every month there is a issueWas promised a month free in the beginning never got IT
Nissan Versa that we explained to the dealership we would only take if we could make payments on the 3rd of each monthThe dealership said said the first month was free then start your payments of on the 3rd of the month following monthMy wife paid the dealership $to get Exeter to approve the application then she turned around and was told we had to pay $down to get a car we really didn't want because nothing is electricWhy are we coming out of so much money and we are on a fixed income both disabledWe were giving the keys to the Nissan Versa and told Exeter was our lenderAbout a three weeks later Exeter contacts me to inform me of a payment coming upI immediately get mad because the dealership told us we had a month freeThat was a Hoax!! Then the I found out we had to make another paymentThis compa
HORRIOBLE CUSTOMER SERVICE
At this point I am unsure if I need to be writing you, sending a claim to the Revdex.com, attorney general, corporate or whatI am so *** off right now I can not see straight! I have been on the phone countless times with your horrible very rude customer service department and I want resolutionso heres my story again for the 12th time todayin October my mother who is on this loan as well called in for a payment extension and was told that she was going to receive an email with the payment extension papers to fill out and once submitted they will process this and not to worry about a payment until Decemberso fast forward to last sunday the 25thI logged on line to see when the December payment was due and seen I have a balance of almost so my first question is whyyour customer service department was not open which is understandable on a sundayso Monday morning I called back and spoke to williehe was extremely helpful and extremely nice and
Paying on this Honda Accord for to years, a total of monthly, because of late fees I will go pass my maturity, Exeterwill repo my car
And Exeter is informing me that after that time my vehicle will be in repossession status, because I will owe a accumulated late fees of $dollars
I need to stop the unfair consumer practice of taking my vehicleI am a single parent, a school teacher with Jackson Public Schools here in Mississippi and can not afford my vehicle being taken from me in such a manner
We have tried for over a month to get a loan payment straightened outI am listed as a borrower on the loan with my son-in-law, *** ConatserFirst we tried for months to get the due date changed from the last day of the months to the 9th and were ignored until we paid the account current ourselves on Jan 31,We paid charges on the account at that time but the money was applied to the principal and the late charges still show up on the accountWhat's even worse, an automatic payment for the March 9th due date was paid from my Son-in-laws checking account on Feb22, and the payment has never been applied to the accountWe have sent bank inquiries showing the payment was made and a signed by the bank stating the payment was made but Exeter still won't apply the payment to the accountNow they say they want my daughter and son-in- law's monthly bank statement faxed to them showing all of the if deposits and debitsThey have hung up on me times rather than letti
Absolute WORSTReported late payments and I have never had a late paymentThey float money from one month to another month instead of applying overpayments to principalThey fee you to deathThey completely screwed my credit up and now I have to write to credit bureaus with proof from my bank statements to try to get it correctedThe phone representatives can't explain anything directly or clearlyDO NOT USE
this company continues to update an old account on my credit report, they were closed in trying to defame me from getting future credit
I surrendered a vehicle in dec the vehicle was sold and they sent a letter stating fact back in 2013, they continue to update the account defaming me under the fair credit reporting what they are doing is illegalI asked them to stop and they continue doing soI have sent the letters and called and they continue to do this, I was even told that they used the gap insurance that as purchased so they lose nothing in this deal yet they continue to defame me for personal reasonsI am requesting this be removed from my report due to them being in non compliance to the law that they are clearly breakingthey are causing many problems with my credit reporting, I need your assistance in this please and thank you
Car totaled won't give us a deposit we put down on a car we had for only months, we have faxed them papers from the insurance they say they don't ge
Please help us
Company trying to receive double payment, monthly payment was debited from checking account and account is current
My account with expected finance is enrolled in auto pay through their companyThe monthly payment was debited from my checking account and I have a transaction ID number to stay payment was deducted from the account After checking my account online I saw I was being billed an exorbitant amount and was confused so I called Exeter financeThe customer service associate told me I had not made my payment and I informed her I was looking at my bank account online and that I have a transaction IDThe customer service associate transferred me to her supervisor and the supervisor said she was making a note to my account and that my accountI asked when will the issue be resolved and was not given a definite answer, so I proceeded to ask for a conformation number and was told they do not provide confirmation numbersThen I asked if I could have a name to write down to pro
On 3/24/2016, I paid car payment to prevent car from being repoedI called and reported reference number On 3/my car was picked up
My account number XXXXXXXXon 3/24/I *** *** paid $thru money gramI called in reference XXXXXXXXMade arrangements to get the remainding balance which was currentOn 03/25/my car was towed from my homeI called and spoke with respensentative, I was told that there was no record of my callI spoke with a manager I was told the same responseI dont know what happen between the time the call was made and endedI called the recover number I was givenOn 3/25/and 3/28/i was quoted to price to pay to pick up car.I was told by the respensentive to call before I send payment amount extra fees could be addedI called again on 4/01/I was told that car was already taken to auction MY car was towed due to a past due balance of $Someone made a terrible mistakeI am the one having to deal
I asked bank to reject payment because I purchased car on 8/24/at pm and returned it 1pm 8/25/because engine light came on and today I still d
Spoke to Supervisor Josh and Josh was not willing to helpAll can be done is have card repoedCan't repo car you dont haveI know bank can get their money back and they refusing to help meFirst of all this bank has terrible reviews and now I know whyI was not even suppose to have this bank as a lender I am suppose to have Capital oneThis Bank and Coggin of Orange Park is FRAUD
week run around to get title back to AZ to re-register vehicle, still do not have title in AZ from this company after being told it'd be 48-hours
Vehicle was repo'd We got vehicle back on 5/4, was told by exeter it'd be 48-hours to get title back to AZ to put back in our name to re-register the van weeks later and different excuses each call made to exeter, I was told it was on way to AZ yet AZ motor vehicle division does not have the title as of today 6/ This is unacceptable as they want payment for a vehicle we cannot drive due to them not sending the title as was informed on May 18th
Report day delinquency on my credit report for a fee after receiving on time payments for years
In February I made partial payment on my car note due to being out of work on short term disability I contacted Exeter to let them know and they said ok just be sure you make up paymentI use third party company to pay my bill who automatically debit my checking account every weeks for $For a total car payment of $a monthI contacted exter and smart payment plan simultaneously to resolve remaining balance in MayThe payment was settled in JuneOver the next months I check my credit and everything is goodMy credit score finally moves in a positive directionI contacted Exeter in November and they tell me I am days late on a paymentHow is this possible if my account is debited every month for $The lady on the phone starts talking about the partial payment that was received back in February and then the remaining payment made in JuneWhy am I still d
Car total loss accident 4/15/16.ins pd 9542, and gap I made pmts until 9,was recThen waited for final bill after gap
I have a loan with Exeter Finance for a car I purchased 3/2/I was in a major accident on 4/15/16, and the car was a total lossMy insurance company was notified the next day and started the claim process, and I notified Exeter within a week, that the car was a total lossI continued to make my monthly payments to Exeter, until the insurance company paid the claim in the amount of $The insurance company took quite an excessive time to process the claim, although issued a check to exeter on 6/2/I was unaware that neither the insurance company (Unique) nor exeter finance would be coordinating with my Gap protection company, until the time when Exeter received the Primary insurance check, and I questioned both Unique and Exeter how will we be proceding with the Gap Insurance claimAs I had relayed all the information of my Gap coverage to
I have pulled my credit and my husands, I have noticed on my husands credit, they have the car as paid in full via bankruptcy, however, they have on my credit past due $+ days The car was in my husbands name and he had to file bankruptcy due to fraud, ID theft, on his creditIf it is showing paid via bankruptcy on my husbands credit where as it is literally in his name, than they do not have any rights to try and put the bill off on me now According with our attorney they cannot do thisI want this taken off of my credit and for us to get this resolved If this is resolved, paid via bankruptcy on my husbands side, why are they bothering me?
Wrong payment amount applied & reversed off accountCharged $in feesCharges on not reflected on online account or billing statement
I made two large sum payments $(Past Due) and $in Feb 2018.My truck was repossed on Feb due to the past due amount of $I made a debit payment that same day of $Exeter finances reversed the $1500.00.(Have no idea why) And posted a payment of $and $.I have contacted and fax documentation stating the $payment was deducted out of my accountEach billing statement I received shows at $15.00-$late feeExeter is charging me $in late fees when I'm not even lateThe reps stated for a customer to be aware of any fees are assessed to the account, he or she must contact them directlyThe monthly billing statement mailed each month will not have any fees associated to the accountI have stated numerous times the rep the originally contacted me regarding my repo stated a payment of $(mo
Purchased vehicle *** 19, Loan was $14,April 10, vehicle was totaledAfter paying years was told I still owed over 11k
Purchased vehicle *** 19, Loan was $14,April 10, vehicle was totaledAfter paying years was told I still owed over 11k
After making years of payments on a Chevy Malibu, only 3k of the balance was paid off? How can this happen? My payments were over $a month so I paid over 15k in the years I paid themAccording to my amortization table, making payments that I made would result in a remaining balance of about $7,not $11, Also the insurance company paid them off for the totaled vehicle but they claim I still owe them $I do not feel this is correct and request a full breakdown of payments and how they were appliedAlso, the insurance company should have paid them the full amount so this company is cheating me and my insurance company
I can never get the same information from reps about my accountI'm being told I'm missing payments when I have info showing payments rcvd
Friday, May 25th I called into Exeter and spoke with the rep DennyI asked why does my payment history I just got from a rep from the prev day show that I've missed paymentsRep went on to go over incorrect info saying I called to make several payments and they returned as nsfAfter going in circles with rep, I spoke with manager/supervisor Chris ***I explained to the sup about auto withdrawal setup with the companyEducated supervisor nsf fees would have been charged on both endsRequested a manager but no one was availableA manager has never called me back, has never been handed the phone or anythingThere were issues with bankruptcy papers that was still never resolved by two different managersManager Juliana McCully has never called about payment issueI'm unable to get in contact with anyone within corporate to speak abou
EXETER FINANCE LLC supplied docs claiming that I purchased a vehicle from themThey are also reporting this account to my credit bureaus
As you know to not complying with this law will put your company at risk for lots of troubleWith that being said, I am asking that your company supply me with the following:
Proof that you own or were assigned this debt from the original creditor
Proof that you can collect in my state
Proof that your company carries a surety bond
Proof on how your company accessed the debt
Name and address of the original creditor
Payment history from the original creditor
Proof that the debt has not expired per my state's statute of limitations
Something bearing my signature that this is in fact my debt
Verification of your claim against me (a sworn affidavit or a hand signed invoice in accordance with The Uniform Commercial Code );
A copy of the contract signed by both parties and therefore bin
This company have their vehicle and is currently still reporting to my creditI would like this removed from my credit which is bring my score down really lowPlease stop reporting late or missed payments when your car is in your possession .This company is bad for business
My Jeep was illegally repossessed by Exeter finance Corp on February 8th The Corp did not notify me I had no money owed to them
On February 8th my Jeep Wrangler was repossessed VIN #1J4FAXXXXXLXXXXXX My account # XXXXXXXI was current with my payments I was not notified On February 9th I called the repair shop where my Jeep was and they informed me that Exeter Financial Corpcame and picked it up I called Exeter Financial Corp and they told me they had no paperwork on the repossession and could see that my account was paid up to date I received a letter on the 13th of February stating that I defaulted and that my past due payments were $0.00, accrued but upaid late fees were $59.98, repossession costs as of the date of the noitice were $765.82, with the total amount of $or they will sell my Jeep on March 23rd
We asked that our payments be setup on the 3rd of each month and every month there is a issueWas promised a month free in the beginning never got IT
Nissan Versa that we explained to the dealership we would only take if we could make payments on the 3rd of each monthThe dealership said said the first month was free then start your payments of on the 3rd of the month following monthMy wife paid the dealership $to get Exeter to approve the application then she turned around and was told we had to pay $down to get a car we really didn't want because nothing is electricWhy are we coming out of so much money and we are on a fixed income both disabledWe were giving the keys to the Nissan Versa and told Exeter was our lenderAbout a three weeks later Exeter contacts me to inform me of a payment coming upI immediately get mad because the dealership told us we had a month freeThat was a Hoax!! Then the I found out we had to make another paymentThis compa
HORRIOBLE CUSTOMER SERVICE
At this point I am unsure if I need to be writing you, sending a claim to the Revdex.com, attorney general, corporate or whatI am so *** off right now I can not see straight! I have been on the phone countless times with your horrible very rude customer service department and I want resolutionso heres my story again for the 12th time todayin October my mother who is on this loan as well called in for a payment extension and was told that she was going to receive an email with the payment extension papers to fill out and once submitted they will process this and not to worry about a payment until Decemberso fast forward to last sunday the 25thI logged on line to see when the December payment was due and seen I have a balance of almost so my first question is whyyour customer service department was not open which is understandable on a sundayso Monday morning I called back and spoke to williehe was extremely helpful and extremely nice and
Paying on this Honda Accord for to years, a total of monthly, because of late fees I will go pass my maturity, Exeterwill repo my car
And Exeter is informing me that after that time my vehicle will be in repossession status, because I will owe a accumulated late fees of $dollars
I need to stop the unfair consumer practice of taking my vehicleI am a single parent, a school teacher with Jackson Public Schools here in Mississippi and can not afford my vehicle being taken from me in such a manner
We have tried for over a month to get a loan payment straightened outI am listed as a borrower on the loan with my son-in-law, *** ConatserFirst we tried for months to get the due date changed from the last day of the months to the 9th and were ignored until we paid the account current ourselves on Jan 31,We paid charges on the account at that time but the money was applied to the principal and the late charges still show up on the accountWhat's even worse, an automatic payment for the March 9th due date was paid from my Son-in-laws checking account on Feb22, and the payment has never been applied to the accountWe have sent bank inquiries showing the payment was made and a signed by the bank stating the payment was made but Exeter still won't apply the payment to the accountNow they say they want my daughter and son-in- law's monthly bank statement faxed to them showing all of the if deposits and debitsThey have hung up on me times rather than letti
Absolute WORSTReported late payments and I have never had a late paymentThey float money from one month to another month instead of applying overpayments to principalThey fee you to deathThey completely screwed my credit up and now I have to write to credit bureaus with proof from my bank statements to try to get it correctedThe phone representatives can't explain anything directly or clearlyDO NOT USE
this company continues to update an old account on my credit report, they were closed in trying to defame me from getting future credit
I surrendered a vehicle in dec the vehicle was sold and they sent a letter stating fact back in 2013, they continue to update the account defaming me under the fair credit reporting what they are doing is illegalI asked them to stop and they continue doing soI have sent the letters and called and they continue to do this, I was even told that they used the gap insurance that as purchased so they lose nothing in this deal yet they continue to defame me for personal reasonsI am requesting this be removed from my report due to them being in non compliance to the law that they are clearly breakingthey are causing many problems with my credit reporting, I need your assistance in this please and thank you
Car totaled won't give us a deposit we put down on a car we had for only months, we have faxed them papers from the insurance they say they don't ge
Please help us
Company trying to receive double payment, monthly payment was debited from checking account and account is current
My account with expected finance is enrolled in auto pay through their companyThe monthly payment was debited from my checking account and I have a transaction ID number to stay payment was deducted from the account After checking my account online I saw I was being billed an exorbitant amount and was confused so I called Exeter financeThe customer service associate told me I had not made my payment and I informed her I was looking at my bank account online and that I have a transaction IDThe customer service associate transferred me to her supervisor and the supervisor said she was making a note to my account and that my accountI asked when will the issue be resolved and was not given a definite answer, so I proceeded to ask for a conformation number and was told they do not provide confirmation numbersThen I asked if I could have a name to write down to pro
On 3/24/2016, I paid car payment to prevent car from being repoedI called and reported reference number On 3/my car was picked up
My account number XXXXXXXXon 3/24/I *** *** paid $thru money gramI called in reference XXXXXXXXMade arrangements to get the remainding balance which was currentOn 03/25/my car was towed from my homeI called and spoke with respensentative, I was told that there was no record of my callI spoke with a manager I was told the same responseI dont know what happen between the time the call was made and endedI called the recover number I was givenOn 3/25/and 3/28/i was quoted to price to pay to pick up car.I was told by the respensentive to call before I send payment amount extra fees could be addedI called again on 4/01/I was told that car was already taken to auction MY car was towed due to a past due balance of $Someone made a terrible mistakeI am the one having to deal
I asked bank to reject payment because I purchased car on 8/24/at pm and returned it 1pm 8/25/because engine light came on and today I still d
Spoke to Supervisor Josh and Josh was not willing to helpAll can be done is have card repoedCan't repo car you dont haveI know bank can get their money back and they refusing to help meFirst of all this bank has terrible reviews and now I know whyI was not even suppose to have this bank as a lender I am suppose to have Capital oneThis Bank and Coggin of Orange Park is FRAUD