This car was paid off by my insurance companyIts showing on my credit as charge off for the entire amount and balance is due
Hyundai ElantraIts showing on my report that I've failed several times which is incorrect and I would like it removed from my credit report
Checking Account was drafted outside terms of agreement
I called Exeter Finance Corpthis morning, Feb2, 2016, while on my way to work at 8:am in regard to my account (Acct number XXXXXXX) to set up a payment arrangement for January's payment for the date of 02/15/The representative confirmed the debit card that I would be using for the arrangement and confirmed that my account would not be drafted before the arrangement dateI agreed to the terms of the payment arrangement in the amount of $on the date of 02/15/2016, afterwards she provided me with the reference #XXXXXXXUpon arriving to the bank at 8:am to deposit money to pay a utility bill when the receipt printed it had a $balanceMy online statement showed that Exeter Finance Corpdrafted my account for $at 8:am leaving an overdraft, and when I depositing the money my account settled to a $balanceI immediately contacted Exeter Finance Corpand was advised they did not see the payment
Contract paperwork and payment history
My husband *** *** financed Kia Rio in or about September He was incarcerated March and received a year sentenceI *** *** took financial responsibility of car and have made payments to Exeter Finance and they have complete knowledge of situationJanuary I wa sgranted divorce which included car in decreeI notified them and sent proper paperwork requested to do so and also for payment history on accoount and was told would be taken care ofI have contacted them numerous times to be told first it would take couple of weeks to now that they are unable to do this because contract was with him.Which I believe would be void be to his incarceration anywayI have asked to speak with supervisors and or managers and still have not been unsuccessfulToday I was told they will not do it and have removed my number from accountI have contacted lawyer and was told I did all the nessisary steps to complete this proces
I never received information on where to retrieve my possessions taken from my repossessed SUVThey were tossed without my permission
My vehicle - a white Mitsubishi Outlander was repossessed around September 8, in Arlington, VAI never received any notices from Exeter about where my personal belongings inside the SUV where taken and storedI called numerous times and was referred to a number where I left numerous messages and received no responseI filed a complaint with the Consumer Financial Protection Bureau and Exeter tells me that my items were disposed ofExeter claims it sent me a notice with information on where the items were taken but that is not trueI never received anything
Not able to reach corporate office for customer service
I have been trying to resolve an issue with being able to access my account on their website for over months nowTheir customer service is handled by a call center in India or somewhere and when I call the corporate office, all I get is sent to "reception" voice mailNever does the phone ring or do I get a call backTheir customer service has not been able to do anything to help me and I'm beyond frustrated
A billing was communicated as being scheduledThis was not ever scheduledThis was reported to the credit bureau lowing my score points
I contacted Exeter Finance in September to pay my bill for the monthThe representative I spoke with guaranteed me that everything was scheduled and I was good to goCome to find out, in November, this individual never actually scheduled the paymentI also never received any voicemails or letters informing me of this late paymentI finally received a voicemail the second week of November informing me that they had some "options" for meI knew that having "options" couldn't be a good thing, so I gave them a call backThat is when they officially told me of this due balance that had been outstanding for three monthsI explained the situation to the representative and she let me know that "I should have been well aware of my due dates"I informed her I was aware of my due date and that I called to schedule a paymentThis is when she inf
Late Fee removal / Address Change requested ignored
I previously made a request to have my payment due date changed almost immediately after initially obtaining the auto loan from ExeterAfter a job change and a new pay schedule, I was constantly paying late on the 15th instead of the 1st and absorbing the late feeI called to request a second payment due date change and was rudely told to get a loan from friends/family in order to pay the Exeter loan because they only authorize one change over the life of the loanThis policy seems ridiculous when you have someone trying to pay on time but cannot due to their employer's pay scheduleSo Revdex.com assisted me with contacting Exeter and getting the second due date changeOnce I received the response that my request was approved, I promptly made the $on my new dateHowever, Exeter, still saw fit to charge a late feeI have requested that this fee be removed from my account as I have paid on-time since the due date changeI hav
I did not authorize the credit inquiry on 09/8/from this companyPlease remove it from my credit reports
I did not authorize the credit inquiry on 09/8/from this companyPlease remove it from my credit reports
I was late with my payments in December and January I became current in February exeter reported that I was late for months instead of
I was reported days late in February when in fact I was currentI have asked them repeatedly to fix this mistake and they refuseThe customer service reps have told me that it is out of their hands
customer service department has not been able to resolve a title request
I requested a title transfer October 29,Customer service has not been able to send the title and they all keep telling me different thingsI pay $monthly for a basic Nissan Sentra that I would like to be able to useThis is so unexceptable that it would take this long to get my title sent to the tag companyI would like to have this matter resolved ASAP as I am thinking of taking legal actionsPlease look into my complaint
Thank you!
Requesting copy of Title
I have moved to the State of Waat the end of February, on March I began to request a copy of the lien title in order to get my Lic.plates from California to Washington State; it it March and I have not received anything, every time I call Exeter FinanCorpeveryone I speak with tells me that the previous Representative send my request to wrong department, I have spoken with several managers: Jonathan *** Danny, ***, and to date I have still yet to receive this document
The State of Washington gives days from the date that a person moves here to get WaPlates
My days was up days ago
Exceter Finance in the past has made several mistakes overcharging my account, and I have not complained because the issue has always been resolved; however this time I am very frustrated, stressed, and worried, and at my wits end
I hope that someone here can help me; I have also tried contacting the Corporate office XXX-XXX-XXXX or XXX-XXX-XXXX I ha
Correct Reporting to Credit Agencies
Car note is paid in full and Exeter has failed to report "no balance due" to the credit agenciesI have notified Exeter multiple time and they have not done their part1st notification was in November Vehicle was paid off in October This added debt on my credit report is hurting my credit
Waiting for over a month for pay off letter
My vehicle loan was paid off on 12/04/
I called on 12/12/To see when to expect a pay off letter, and to verify that Exeter had the correct address on fileThey claimed to have correct my mailing addressThey said a letter would use be sent out "7-business days after payoff"I asked if there was another way to get the payoff letterI was told there wasn't
On 12/13/Exeter claims to have sent a payoff letter to an address in California (I live in AZ and have for years)
On 12/21/I again called Exetirer to see where my pay off letter was and learned that they sent a letter to an incorrect addressI requested AGAIN that the letter be sent to my current and correct addressI asked if there were any other way tout receive the letter and was told no
On 12/28/I still had not received a payoff letterI called to find out what was going onThe CSR (who sounded they were based in Jamaica) told me the letter has still
Exeter received a payment for loss of my vehicle I have a balance of they will not accept payment arrangments so I can get another car
They have not reported insurance payment on my credit and want to threaten me with a judgment I am will to pay I dont have cash and I need the payment lowered from a month
My Auto Loan has been Paid In Full Since February 2016, However, after many attempts I have still not received the Title to my Car
I signed a loan agreement with execter finance for a ford fusion about two and half years agoI have never missed a payment and in February of paid the loan in fullHowever, it is now August of (six months later) and I have yet to receive my Title
Back in February I reached out to Execter in regards to a pay off totalI was told by an Execter Representative my day pay off was going to be a little over $14,During this phone call I requested the address information to mail the check into as wellMy husband then wrote a check for the exact amount given and mailed it out the next dayA few weeks after the check cleared my husbands account I contacted Execter to find out the status of my Title, However they were showing my account still had a remaining balance of a little over $14,In order for them to research the check I
Excessive robocalling phone calls
My due date for my car payment is the 27th of every month and after that I have a day grace periodExeter started calling me on November 1st which is only days into my grace periodI received a total of calls within that time frame
November 1st- 10:01am, 10:32am, 4:49pm
November 2nd- 10:39am, 12:06pm, 3:56pm
November 3rd- 10:14am, 10:45am, 5:59pm
November 4th- 10:14am, 10:58am, 11:37am, 11:55am
November 5th- 10:14am, 1:49pm, 2:16pm
Very predatory lendingExeter went into my bank account times in one month after I set up two paymentThey withdrew all payments and caused me to over draftI have yet to get a response for thisAlso, They seem to apply your entire payment directly to interest in the beginning of the loan, after nearly 11k paid I have had on 2K taken off my principle after months of paymentsThat makes it pretty hard to escape this company and find financing else where as my car depreciatesI will be seeking a new lender ASAP
This company is not very ethical and their customer service lacksI find it strange they have an A+ rating with so many negative reviews from consumers
I am being charged a fee of prior to the day stipulation of the pay off for my car
On 8-8-I completed the refinance of my VW Passat through SECU Credit Union I provided a screen print of the total payoff from the exeter website which is available under my account tab which at the time was 16, In September of I realized that Exeter continued to report a balance of as an outstanding amount on my credit report At that point I contacted Exeter and was told that the amount was under investigation and that I should check back I also filed a dispute through credit Karma to dispute the validity of the outstanding balance ON 11-14-I contacted Exeter once more regarding the outstanding amountI spoke to *** a Supervisor in the customer service departmentHe indicated to me that because I did not call into customer service to request a payoff he has no way of verifying what the website provided as my payoff at that timeI feel, that
This company is refusing to stop reporting to the credit bureaus as days past dueThe loan was a charge off which it has been almost 2yrs
Just want my credit fixedBy this company randomly reporting as days past dueAfter 2yes and months of a charge offThis caused mg credit to drop points in one dayDo you realize how hard it is for me to get that backI need Exeter to remove the late payments and put it back to a charge offOr if anythingRemove it all togetherIt's been 5yes since last payment
This car was paid off by my insurance companyIts showing on my credit as charge off for the entire amount and balance is due
Hyundai ElantraIts showing on my report that I've failed several times which is incorrect and I would like it removed from my credit report
Checking Account was drafted outside terms of agreement
I called Exeter Finance Corpthis morning, Feb2, 2016, while on my way to work at 8:am in regard to my account (Acct number XXXXXXX) to set up a payment arrangement for January's payment for the date of 02/15/The representative confirmed the debit card that I would be using for the arrangement and confirmed that my account would not be drafted before the arrangement dateI agreed to the terms of the payment arrangement in the amount of $on the date of 02/15/2016, afterwards she provided me with the reference #XXXXXXXUpon arriving to the bank at 8:am to deposit money to pay a utility bill when the receipt printed it had a $balanceMy online statement showed that Exeter Finance Corpdrafted my account for $at 8:am leaving an overdraft, and when I depositing the money my account settled to a $balanceI immediately contacted Exeter Finance Corpand was advised they did not see the payment
Contract paperwork and payment history
My husband *** *** financed Kia Rio in or about September He was incarcerated March and received a year sentenceI *** *** took financial responsibility of car and have made payments to Exeter Finance and they have complete knowledge of situationJanuary I wa sgranted divorce which included car in decreeI notified them and sent proper paperwork requested to do so and also for payment history on accoount and was told would be taken care ofI have contacted them numerous times to be told first it would take couple of weeks to now that they are unable to do this because contract was with him.Which I believe would be void be to his incarceration anywayI have asked to speak with supervisors and or managers and still have not been unsuccessfulToday I was told they will not do it and have removed my number from accountI have contacted lawyer and was told I did all the nessisary steps to complete this proces
I never received information on where to retrieve my possessions taken from my repossessed SUVThey were tossed without my permission
My vehicle - a white Mitsubishi Outlander was repossessed around September 8, in Arlington, VAI never received any notices from Exeter about where my personal belongings inside the SUV where taken and storedI called numerous times and was referred to a number where I left numerous messages and received no responseI filed a complaint with the Consumer Financial Protection Bureau and Exeter tells me that my items were disposed ofExeter claims it sent me a notice with information on where the items were taken but that is not trueI never received anything
Not able to reach corporate office for customer service
I have been trying to resolve an issue with being able to access my account on their website for over months nowTheir customer service is handled by a call center in India or somewhere and when I call the corporate office, all I get is sent to "reception" voice mailNever does the phone ring or do I get a call backTheir customer service has not been able to do anything to help me and I'm beyond frustrated
A billing was communicated as being scheduledThis was not ever scheduledThis was reported to the credit bureau lowing my score points
I contacted Exeter Finance in September to pay my bill for the monthThe representative I spoke with guaranteed me that everything was scheduled and I was good to goCome to find out, in November, this individual never actually scheduled the paymentI also never received any voicemails or letters informing me of this late paymentI finally received a voicemail the second week of November informing me that they had some "options" for meI knew that having "options" couldn't be a good thing, so I gave them a call backThat is when they officially told me of this due balance that had been outstanding for three monthsI explained the situation to the representative and she let me know that "I should have been well aware of my due dates"I informed her I was aware of my due date and that I called to schedule a paymentThis is when she inf
Late Fee removal / Address Change requested ignored
I previously made a request to have my payment due date changed almost immediately after initially obtaining the auto loan from ExeterAfter a job change and a new pay schedule, I was constantly paying late on the 15th instead of the 1st and absorbing the late feeI called to request a second payment due date change and was rudely told to get a loan from friends/family in order to pay the Exeter loan because they only authorize one change over the life of the loanThis policy seems ridiculous when you have someone trying to pay on time but cannot due to their employer's pay scheduleSo Revdex.com assisted me with contacting Exeter and getting the second due date changeOnce I received the response that my request was approved, I promptly made the $on my new dateHowever, Exeter, still saw fit to charge a late feeI have requested that this fee be removed from my account as I have paid on-time since the due date changeI hav
I did not authorize the credit inquiry on 09/8/from this companyPlease remove it from my credit reports
I did not authorize the credit inquiry on 09/8/from this companyPlease remove it from my credit reports
I was late with my payments in December and January I became current in February exeter reported that I was late for months instead of
I was reported days late in February when in fact I was currentI have asked them repeatedly to fix this mistake and they refuseThe customer service reps have told me that it is out of their hands
customer service department has not been able to resolve a title request
I requested a title transfer October 29,Customer service has not been able to send the title and they all keep telling me different thingsI pay $monthly for a basic Nissan Sentra that I would like to be able to useThis is so unexceptable that it would take this long to get my title sent to the tag companyI would like to have this matter resolved ASAP as I am thinking of taking legal actionsPlease look into my complaint
Thank you!
Requesting copy of Title
I have moved to the State of Waat the end of February, on March I began to request a copy of the lien title in order to get my Lic.plates from California to Washington State; it it March and I have not received anything, every time I call Exeter FinanCorpeveryone I speak with tells me that the previous Representative send my request to wrong department, I have spoken with several managers: Jonathan *** Danny, ***, and to date I have still yet to receive this document
The State of Washington gives days from the date that a person moves here to get WaPlates
My days was up days ago
Exceter Finance in the past has made several mistakes overcharging my account, and I have not complained because the issue has always been resolved; however this time I am very frustrated, stressed, and worried, and at my wits end
I hope that someone here can help me; I have also tried contacting the Corporate office XXX-XXX-XXXX or XXX-XXX-XXXX I ha
Correct Reporting to Credit Agencies
Car note is paid in full and Exeter has failed to report "no balance due" to the credit agenciesI have notified Exeter multiple time and they have not done their part1st notification was in November Vehicle was paid off in October This added debt on my credit report is hurting my credit
Waiting for over a month for pay off letter
My vehicle loan was paid off on 12/04/
I called on 12/12/To see when to expect a pay off letter, and to verify that Exeter had the correct address on fileThey claimed to have correct my mailing addressThey said a letter would use be sent out "7-business days after payoff"I asked if there was another way to get the payoff letterI was told there wasn't
On 12/13/Exeter claims to have sent a payoff letter to an address in California (I live in AZ and have for years)
On 12/21/I again called Exetirer to see where my pay off letter was and learned that they sent a letter to an incorrect addressI requested AGAIN that the letter be sent to my current and correct addressI asked if there were any other way tout receive the letter and was told no
On 12/28/I still had not received a payoff letterI called to find out what was going onThe CSR (who sounded they were based in Jamaica) told me the letter has still
Exeter received a payment for loss of my vehicle I have a balance of they will not accept payment arrangments so I can get another car
They have not reported insurance payment on my credit and want to threaten me with a judgment I am will to pay I dont have cash and I need the payment lowered from a month
I have an inquiry on my credit report from Exeter Fin that I dont have knowledge of an did not authorize it
The unauthorized Inquiry is from 12-6-
My Auto Loan has been Paid In Full Since February 2016, However, after many attempts I have still not received the Title to my Car
I signed a loan agreement with execter finance for a ford fusion about two and half years agoI have never missed a payment and in February of paid the loan in fullHowever, it is now August of (six months later) and I have yet to receive my Title
Back in February I reached out to Execter in regards to a pay off totalI was told by an Execter Representative my day pay off was going to be a little over $14,During this phone call I requested the address information to mail the check into as wellMy husband then wrote a check for the exact amount given and mailed it out the next dayA few weeks after the check cleared my husbands account I contacted Execter to find out the status of my Title, However they were showing my account still had a remaining balance of a little over $14,In order for them to research the check I
Excessive robocalling phone calls
My due date for my car payment is the 27th of every month and after that I have a day grace periodExeter started calling me on November 1st which is only days into my grace periodI received a total of calls within that time frame
November 1st- 10:01am, 10:32am, 4:49pm
November 2nd- 10:39am, 12:06pm, 3:56pm
November 3rd- 10:14am, 10:45am, 5:59pm
November 4th- 10:14am, 10:58am, 11:37am, 11:55am
November 5th- 10:14am, 1:49pm, 2:16pm
Very predatory lendingExeter went into my bank account times in one month after I set up two paymentThey withdrew all payments and caused me to over draftI have yet to get a response for thisAlso, They seem to apply your entire payment directly to interest in the beginning of the loan, after nearly 11k paid I have had on 2K taken off my principle after months of paymentsThat makes it pretty hard to escape this company and find financing else where as my car depreciatesI will be seeking a new lender ASAP
This company is not very ethical and their customer service lacksI find it strange they have an A+ rating with so many negative reviews from consumers
I am being charged a fee of prior to the day stipulation of the pay off for my car
On 8-8-I completed the refinance of my VW Passat through SECU Credit Union I provided a screen print of the total payoff from the exeter website which is available under my account tab which at the time was 16, In September of I realized that Exeter continued to report a balance of as an outstanding amount on my credit report At that point I contacted Exeter and was told that the amount was under investigation and that I should check back I also filed a dispute through credit Karma to dispute the validity of the outstanding balance ON 11-14-I contacted Exeter once more regarding the outstanding amountI spoke to *** a Supervisor in the customer service departmentHe indicated to me that because I did not call into customer service to request a payoff he has no way of verifying what the website provided as my payoff at that timeI feel, that
This company is refusing to stop reporting to the credit bureaus as days past dueThe loan was a charge off which it has been almost 2yrs
Just want my credit fixedBy this company randomly reporting as days past dueAfter 2yes and months of a charge offThis caused mg credit to drop points in one dayDo you realize how hard it is for me to get that backI need Exeter to remove the late payments and put it back to a charge offOr if anythingRemove it all togetherIt's been 5yes since last payment