Requesting copy of Title
I have moved to the State of Waat the end of February, on March I began to request a copy of the lien title in order to get my Lic.plates from California to Washington State; it it March and I have not received anything, every time I call Exeter FinanCorpeveryone I speak with tells me that the previous Representative send my request to wrong department, I have spoken with several managers: Jonathan *** Danny, ***, and to date I have still yet to receive this document
The State of Washington gives days from the date that a person moves here to get WaPlates
My days was up days ago
Exceter Finance in the past has made several mistakes overcharging my account, and I have not complained because the issue has always been resolved; however this time I am very frustrated, stressed, and worried, and at my wits end
I hope that someone here can help me; I have also tried contacting the Corporate office XXX-XXX-XXXX or XXX-XXX-XXXX I ha
Excessive robocalling phone calls
My due date for my car payment is the 27th of every month and after that I have a day grace periodExeter started calling me on November 1st which is only days into my grace periodI received a total of calls within that time frame
November 1st- 10:01am, 10:32am, 4:49pm
November 2nd- 10:39am, 12:06pm, 3:56pm
November 3rd- 10:14am, 10:45am, 5:59pm
November 4th- 10:14am, 10:58am, 11:37am, 11:55am
November 5th- 10:14am, 1:49pm, 2:16pm
Correct Reporting to Credit Agencies
Car note is paid in full and Exeter has failed to report "no balance due" to the credit agenciesI have notified Exeter multiple time and they have not done their part1st notification was in November Vehicle was paid off in October This added debt on my credit report is hurting my credit
Waiting for over a month for pay off letter
My vehicle loan was paid off on 12/04/
I called on 12/12/To see when to expect a pay off letter, and to verify that Exeter had the correct address on fileThey claimed to have correct my mailing addressThey said a letter would use be sent out "7-business days after payoff"I asked if there was another way to get the payoff letterI was told there wasn't
On 12/13/Exeter claims to have sent a payoff letter to an address in California (I live in AZ and have for years)
On 12/21/I again called Exetirer to see where my pay off letter was and learned that they sent a letter to an incorrect addressI requested AGAIN that the letter be sent to my current and correct addressI asked if there were any other way tout receive the letter and was told no
On 12/28/I still had not received a payoff letterI called to find out what was going onThe CSR (who sounded they were based in Jamaica) told me the letter has still
Absolute WORSTReported late payments and I have never had a late paymentThey float money from one month to another month instead of applying overpayments to principalThey fee you to deathThey completely screwed my credit up and now I have to write to credit bureaus with proof from my bank statements to try to get it correctedThe phone representatives can't explain anything directly or clearlyDO NOT USE
I recently received a copy of my credit reportThe credit report showed a credit inquiry by this company that I do not recall authorizing
I recently received a copy of my credit reportThe credit report showed a credit inquiry by this company that I do not recall authorizingI understand that they shouldn't be allowed to put an inquiry on my file unless I have authorized itPlease have this inquiry removed from my credit file because it is making it very difficult for me to acquire creditPlease consider this as notice as I need prompt response to this issueIf you find that I am remiss, and this company did have my direct authorization to inquire into my credit report, then please send me proof of this, if not consider this notice a demand that the inquiry be removed from my credit report within days or I will be pressed to take further action, including legal, to have my credit report repaired
Exeter finance took an extra payment on a car loan after the loan had been paid offI have been trying for more than 1/months to get a refund
exeter was overpaid on a car loan and I have gotten nothing but the run around for the last days trying to get a refundEvery time I call I get different stories, put on hold for 20-minutes at a time and insultedAs far as I can tell, they just don't want to refund the money
have requested several times a pay off letter and have not gotten anything
have requested several times a pay off letter to get my GAP Insrefund and have been sent infoon Patricia E *** acc.# XXXXXXX Where's my information or who is getting my informationserious breach of privacy
After a total claim loss, this company rrefuses to finance me again when I did nmy part
my car was involved in a total loss on q11/30/During the time, I had full coveragr and gap coverageExeter was my lienholderMy insurancr carrier paid and my gap paid, leaving out of $14,000, a balance of $My original loan term was for years so this means I made good on their investment and they have gotten majoriry, over majority three years earlyI am currently without a vehicle and had a local dealer apply for them to finance me another car and they refusedI think this is disgraceful as I am a current consumerThey didnt refuse my insurance or gap moneyWhy am I going somewhere else when they are my current lienholderIve done my part and they should do theirs
extra money I have been paying to account never gets applied they say it is sitting in account Never lowering my amount
3/22/i paid extra to account and my balance is still the same this happened to me last year but now I need to do something because I work harbor my money and they say it is sitting in account but not applied Have never heard of such a thing
My first car payment was due Dec.19,for due every 19th of each monthI only paid in Dec,2015.I noticed my car was repossessed on Feb 12th, I called Exeter to get the information I needed to get my car back they said I had to do a money gram of eight hundred sixteen dollars and call back with the reference numberso the same day FebI went and paid what they told me to pay but by the time everything had cleared The people who towed the car were closed so I had to wait until Monday Feb.15,to pickup my car (towing fees from the receipt they gave me was around 185, I have that receipt just not in front of me now) after getting my car Exeter told me I still had a payment due on Febfor I told them that I would not be able to pay until Febbecause I had just paid the 816.00,so it made me question what the had covered since I still had a payment due in Feb and I asked why was my car towed if I had only missed one full payment and it had not ev
Worst experience with an automotive finance companyCommunication is terribleIf you try and cancel a payment, good luck with thatWill have paid over $15,in interest to them
this company knowingly put me in a loan I can only pay late
When I purchased the vehicle I was tild they payment would be due on the 27th of each monthI explained that they had seen my paycheck stubs and I was paid twice a monthThe 15thand the 30thThey explained oh Mr *** after you make the downpayment and start the loan we cannmove your dateYou have a one time moveI said that will be fineI started off late month because the person I spoke with said at least ine payment had to be madeSo I have fought the last three months to get a payment aheadLate the whole time paying intreat and fees from day Now they are saying they can only kove date to 10thThis actually makes me lter than the original date
Car totaled won't give us a deposit we put down on a car we had for only months, we have faxed them papers from the insurance they say they don't ge
Please help us
Being contacted by the company before I should and late fees being added that shouldn't be
My loan contract for this company tells me that I am late every month days after my car note is dueThe contract that I signed in the dealership tells me that I allowed a day grace period before any late fees are addedNot only that but if they call and I dont answer they call right back againI feel like I am being harassed and I shouldn't beIf I am allowed a day grace period why am I being charged a late fee before the daysI shouldn't be contacted by anyone from the company until my payment is considered late
Refund due
I financed my Nissan Rogue with Exeter Finance in November On April 2, 2016, I was involved in an accident that rendered my vehicle a total lossSubsequently, on April 13, 2016, a payoff check from the at-fault's driver insurance company, State Farm, was mailed to Exeter Finance.The check was in the amount of $11,368.75, which was the amount provided by a representative at ExeterWhen I purchased the Nissan Rogue, I purchased an extended warranty with the dealershipThe extended warranty was for years or 100,miles, whichever came firstAt the time of the total loss, I had only 76,miles on the vehilceAfter speaking with Carmax (dealsership) they advised that they would mail the refund check of $to Exeter and they (Exeter) would be responsible for refunding the amount to meI have made several phone calls to Exeter regarding the status of my refund amount of $(approximately) and I keep receiving erroneous information from the rep
$ was sent in to be applied to my principle loan balance ant these funds were mis applied on my account
I mailed in $to be applied to my principle balance on my account and I called several times and was told by a customer service Representative (CSR) that my funds were applied to principle and interest on my account I asked the CSR to reapply my payments to my Loan principle balance as requested and directed, and to supply me with an account ledger showing the corrections Several times my principle balance has not changed but increased on my statements The CSR stated that they could not supply me with anything in writing so I sent them a certified letter and Exeter has not responded
Requesting copy of Title
I have moved to the State of Waat the end of February, on March I began to request a copy of the lien title in order to get my Lic.plates from California to Washington State; it it March and I have not received anything, every time I call Exeter FinanCorpeveryone I speak with tells me that the previous Representative send my request to wrong department, I have spoken with several managers: Jonathan *** Danny, ***, and to date I have still yet to receive this document
The State of Washington gives days from the date that a person moves here to get WaPlates
My days was up days ago
Exceter Finance in the past has made several mistakes overcharging my account, and I have not complained because the issue has always been resolved; however this time I am very frustrated, stressed, and worried, and at my wits end
I hope that someone here can help me; I have also tried contacting the Corporate office XXX-XXX-XXXX or XXX-XXX-XXXX I ha
Excessive robocalling phone calls
My due date for my car payment is the 27th of every month and after that I have a day grace periodExeter started calling me on November 1st which is only days into my grace periodI received a total of calls within that time frame
November 1st- 10:01am, 10:32am, 4:49pm
November 2nd- 10:39am, 12:06pm, 3:56pm
November 3rd- 10:14am, 10:45am, 5:59pm
November 4th- 10:14am, 10:58am, 11:37am, 11:55am
November 5th- 10:14am, 1:49pm, 2:16pm
Correct Reporting to Credit Agencies
Car note is paid in full and Exeter has failed to report "no balance due" to the credit agenciesI have notified Exeter multiple time and they have not done their part1st notification was in November Vehicle was paid off in October This added debt on my credit report is hurting my credit
Waiting for over a month for pay off letter
My vehicle loan was paid off on 12/04/
I called on 12/12/To see when to expect a pay off letter, and to verify that Exeter had the correct address on fileThey claimed to have correct my mailing addressThey said a letter would use be sent out "7-business days after payoff"I asked if there was another way to get the payoff letterI was told there wasn't
On 12/13/Exeter claims to have sent a payoff letter to an address in California (I live in AZ and have for years)
On 12/21/I again called Exetirer to see where my pay off letter was and learned that they sent a letter to an incorrect addressI requested AGAIN that the letter be sent to my current and correct addressI asked if there were any other way tout receive the letter and was told no
On 12/28/I still had not received a payoff letterI called to find out what was going onThe CSR (who sounded they were based in Jamaica) told me the letter has still
Absolute WORSTReported late payments and I have never had a late paymentThey float money from one month to another month instead of applying overpayments to principalThey fee you to deathThey completely screwed my credit up and now I have to write to credit bureaus with proof from my bank statements to try to get it correctedThe phone representatives can't explain anything directly or clearlyDO NOT USE
identity theft and fraud
identity theft and fraud
I recently received a copy of my credit reportThe credit report showed a credit inquiry by this company that I do not recall authorizing
I recently received a copy of my credit reportThe credit report showed a credit inquiry by this company that I do not recall authorizingI understand that they shouldn't be allowed to put an inquiry on my file unless I have authorized itPlease have this inquiry removed from my credit file because it is making it very difficult for me to acquire creditPlease consider this as notice as I need prompt response to this issueIf you find that I am remiss, and this company did have my direct authorization to inquire into my credit report, then please send me proof of this, if not consider this notice a demand that the inquiry be removed from my credit report within days or I will be pressed to take further action, including legal, to have my credit report repaired
Exeter finance took an extra payment on a car loan after the loan had been paid offI have been trying for more than 1/months to get a refund
exeter was overpaid on a car loan and I have gotten nothing but the run around for the last days trying to get a refundEvery time I call I get different stories, put on hold for 20-minutes at a time and insultedAs far as I can tell, they just don't want to refund the money
have requested several times a pay off letter and have not gotten anything
have requested several times a pay off letter to get my GAP Insrefund and have been sent infoon Patricia E *** acc.# XXXXXXX Where's my information or who is getting my informationserious breach of privacy
After a total claim loss, this company rrefuses to finance me again when I did nmy part
my car was involved in a total loss on q11/30/During the time, I had full coveragr and gap coverageExeter was my lienholderMy insurancr carrier paid and my gap paid, leaving out of $14,000, a balance of $My original loan term was for years so this means I made good on their investment and they have gotten majoriry, over majority three years earlyI am currently without a vehicle and had a local dealer apply for them to finance me another car and they refusedI think this is disgraceful as I am a current consumerThey didnt refuse my insurance or gap moneyWhy am I going somewhere else when they are my current lienholderIve done my part and they should do theirs
extra money I have been paying to account never gets applied they say it is sitting in account Never lowering my amount
3/22/i paid extra to account and my balance is still the same this happened to me last year but now I need to do something because I work harbor my money and they say it is sitting in account but not applied Have never heard of such a thing
My first car payment was due Dec.19,for due every 19th of each monthI only paid in Dec,2015.I noticed my car was repossessed on Feb 12th, I called Exeter to get the information I needed to get my car back they said I had to do a money gram of eight hundred sixteen dollars and call back with the reference numberso the same day FebI went and paid what they told me to pay but by the time everything had cleared The people who towed the car were closed so I had to wait until Monday Feb.15,to pickup my car (towing fees from the receipt they gave me was around 185, I have that receipt just not in front of me now) after getting my car Exeter told me I still had a payment due on Febfor I told them that I would not be able to pay until Febbecause I had just paid the 816.00,so it made me question what the had covered since I still had a payment due in Feb and I asked why was my car towed if I had only missed one full payment and it had not ev
HIDDEN INTERESTED MARK UPS THOUGH I WAS IN A 9.95% INTEREST LOAN ENDED UP PAYING ALMOST 50% INTEREST MONTHLY
Worst experience with an automotive finance companyCommunication is terribleIf you try and cancel a payment, good luck with thatWill have paid over $15,in interest to them
I called in November to CHG my car pymt told it was changedIt never wasSW Russell who was rude and belittled meHe hung up on meCust SVC is key
XXXXXXX
this company knowingly put me in a loan I can only pay late
When I purchased the vehicle I was tild they payment would be due on the 27th of each monthI explained that they had seen my paycheck stubs and I was paid twice a monthThe 15thand the 30thThey explained oh Mr *** after you make the downpayment and start the loan we cannmove your dateYou have a one time moveI said that will be fineI started off late month because the person I spoke with said at least ine payment had to be madeSo I have fought the last three months to get a payment aheadLate the whole time paying intreat and fees from day Now they are saying they can only kove date to 10thThis actually makes me lter than the original date
Car totaled won't give us a deposit we put down on a car we had for only months, we have faxed them papers from the insurance they say they don't ge
Please help us
Being contacted by the company before I should and late fees being added that shouldn't be
My loan contract for this company tells me that I am late every month days after my car note is dueThe contract that I signed in the dealership tells me that I allowed a day grace period before any late fees are addedNot only that but if they call and I dont answer they call right back againI feel like I am being harassed and I shouldn't beIf I am allowed a day grace period why am I being charged a late fee before the daysI shouldn't be contacted by anyone from the company until my payment is considered late
Refund due
I financed my Nissan Rogue with Exeter Finance in November On April 2, 2016, I was involved in an accident that rendered my vehicle a total lossSubsequently, on April 13, 2016, a payoff check from the at-fault's driver insurance company, State Farm, was mailed to Exeter Finance.The check was in the amount of $11,368.75, which was the amount provided by a representative at ExeterWhen I purchased the Nissan Rogue, I purchased an extended warranty with the dealershipThe extended warranty was for years or 100,miles, whichever came firstAt the time of the total loss, I had only 76,miles on the vehilceAfter speaking with Carmax (dealsership) they advised that they would mail the refund check of $to Exeter and they (Exeter) would be responsible for refunding the amount to meI have made several phone calls to Exeter regarding the status of my refund amount of $(approximately) and I keep receiving erroneous information from the rep
$ was sent in to be applied to my principle loan balance ant these funds were mis applied on my account
I mailed in $to be applied to my principle balance on my account and I called several times and was told by a customer service Representative (CSR) that my funds were applied to principle and interest on my account I asked the CSR to reapply my payments to my Loan principle balance as requested and directed, and to supply me with an account ledger showing the corrections Several times my principle balance has not changed but increased on my statements The CSR stated that they could not supply me with anything in writing so I sent them a certified letter and Exeter has not responded