Un authorize taking money
Set up a payment arrangement with Exeter for 9-2-17, Exeter took the liberty to process my payment on 8-30-which caused my account to over draft now the has now went to and now they wont refund the payment and not paying the overdraft feesThe company is a rip off and need to be checked for all the scams that being pulled on the consumer
Racist lady on the phone treating me wrong because I sound Spanish and she could waive the late fee But instead she keeps me on the phone with my son crying and asking me for milk this company is horrible they are horrible on interest rate and only work with clients that they can rip off, the lady was so racist and inhumane there website doesn't work and then they assess a late fee, Stephanie treated me like *** and I really hate the fact that the lady was so mean, and treated me like garbageSTAY AWAY WORST COMPANY IN THE WORLDSTAY AWAY I WILL MAKE A YOUTUBE VIDEO ON THIS ISSUE SINCE SO MANY OTHERS HAVE ISSUES WITH THIS COMPANY
I submitted my payment and they never tried to take it out of my accountConfirmed that it was paid on the due dateNow late
I submitted my payment of on April 4, and was waiting for it to go off my checking accountAfter several days of waiting I call Exeter to confirm that I've paid and that the payment went throughThey confirmed that I did not owe anything until the next monthI also called my bank and Exeter did not try to take anything out of my account AT ALLI called again on the actual due date, April 11th, again they reassured me that my account was up to dateThe day after my due date I call again and they claim the payment was returned due to insufficient funds! Meanwhile my checking account had the money always
Failure to report consumer sale activity to credit bureau companies
I purchased a motor vehicle on 5/whereby my credit was run as a hard inquiry by Exeter Finance CorpMonths later I realized that all my previous payment history have never been reported per my credit reportsIn addition to the payment history, the auto loan borrowed from this company does not reflect in any of my credit records or historyI have contacted this company numerous times, but no action has been takenThe company itself has a record of the number of times I have called as per their customer agents' notes evidenced by talking to different agents on each occasionThe agents have also reported to me that the company reports every days to the credit bureau companies (Transunion and Experian)I have been making $every month, above my minimum payment and on timeI assumed this loan in order to improve my credit score, but my efforts are just pushed to the wall by wrongful and advertiseme
Online services been down for about months and counting,resulting in me not being able to pay car note bull on time
Once you Google Exeter finance you see there website comes up yet when you click on this website to try and log into your account, you then get redirected to a screen stating services are down, check back later,sorry for your inconvenience.a number to call them they provided is disconnectedWith no alternative or direction to keep up its service
My card was double charged for a payment, and I was guaranteed a refund in a certain amount of time Every time I would call to check on my refund, I was given different information by different reps and managers Some managers would say that they can see in the system that I will be refunded soon, and others would say that they saw no proof of my statements being faxed over I have been given several guarantees, but none of them have come to pass I do not appreciate the fact that my money was taken so quickly, but is taking so long to be refunded No one seems to be on the same page when it comes to information that should be on a screen right in front of them I am very frustrated and annoyed I really feel that I have been taken advantage of I have a nine year old child who receives survivor's benefits from the passing ** her father, and the money was taken from her SS card, which is supposed to be used to take care of her The people at Exeter were notified of this immed
Exeter Finance company mishandled the payoff of my auto loan causing a day late *** on my credit report
This complaint is regarding the payoff of Exeter account number XXXXXXX for a Dodge Grand Caravan
On January 18, 2017, I was approved for an auto loan refinance through Truliant Federal Credit Union My loan officer, *** *** confirmed with me on 1/23/that the payoff (check XXXXXX, issued 1/21/17, in the amount of $17,754.51) was sent to Exeter on 1/(Saturday delivery) After allowing time for processing and posting, I became concerned when the loan amount did not show satisfied I contacted Reyna with Truliant on 2/2/and she told me that per her conversation with Exeter (which was also recorded by her), the check was not received by Exeter, and a new check with a new payoff date had to be received She proceeded with a stop and reissue of the above mentioned check I spoke with Exeter prior to speaking with *** *** and they told me the chec
Fraud ,deception,negligence,covering up vehicle damage and rolling back the odometer to sell at a lower mileage I do have a report showing that
ht this mustang from carmax in October of I have reported carmax to several different consumer protection agencies do to the fact they have committed fraud and deception inspire I got in touch with Exeter explained that this vehicle has cosmetic and mechanical problems and issues this finance company is in with carmax I explain to Exeter nothing they don't care I got sold a vehicle that has a thirty warranty from car max to fix it and correct what's on documentation nothing was done and I reported to Exeter they didn't care because carmax sold me a car that has over 10,dollars worth of issues and problems which I got told by several people that worked for carmax that these cars are reconditioned vehicles and I need to hire an attorney and take this to court this is covering up problems and this has to do with carmax and Exeter d
inaccurate derogatory credit reporting
I checked my credit report and discovered that Exeter Finance reported inaccurate derogatory remarks on itI sent a dispute letter requesting proof of the day late payment within days per Fair credit Reporting actI never received the requested documents
Exeter failed to issue a credit of $for product cancellation
Exeter finance was issued a product cancellation request on 08/27/from CarMax in the amount of $for a LoJack system that I never had installed on the vehicle I purchased on 06/28/from the dearlership Per CarMax a letter would be sent to my loan holder Exeter to have the product credited ($599.00) I called Exeter the 1st week of September regarding the process of this request They advised that they had yet to receive the document and check back againI called again on 9/25/and spoke with a manager regarding the product credit request I was advised by the manager that I'd have to send a letter in addition to the one CarMax sent regarding the product credit of $for a manager to review and processI sent said letter on 09/25/and was advised it was received on 09/30/and is being processed for review My fiance' and I called again on 10/26/when had yet to hear anything (call, lett
A hard inquiry, that I didn't authorize, was placed on all credit bureaus (TransUnion, Equifax, Experian) on 9/27/and 5/6/
A hard inquiry, that I didn't authorize, was placed on all credit bureaus (TransUnion, Equifax, Experian) on 9/27/and 5/6/ The FCRA states that the only permissible purpose for pulling someone's credit is for:
AFirm offer of credit
BInsurance
CEmployment
DCourt Order
These credit inquiries are related to non of the aforementioned permissible
I am being charged a fee of prior to the day stipulation of the pay off for my car
On 8-8-I completed the refinance of my VW Passat through SECU Credit Union I provided a screen print of the total payoff from the exeter website which is available under my account tab which at the time was 16, In September of I realized that Exeter continued to report a balance of as an outstanding amount on my credit report At that point I contacted Exeter and was told that the amount was under investigation and that I should check back I also filed a dispute through credit Karma to dispute the validity of the outstanding balance ON 11-14-I contacted Exeter once more regarding the outstanding amountI spoke to *** a Supervisor in the customer service departmentHe indicated to me that because I did not call into customer service to request a payoff he has no way of verifying what the website provided as my payoff at that timeI feel, that
September was late on my car payment made arrangements to pay the car payment was advice that there was a late charge I was fine with that even when I called the lady she assured me that when I paid it all of it went to the car payment and the late fee then in January I noticed there was another late fee added to my account that was wasn't there before so I was late again this month and I made the payment and I called them to see why the late payment was there and I was told that no matter what I pay the payment and if my balance is current they won't apply any of my payment towards the late fees I should not have had the late fee on there at all
Product_Or_Service: Toyota
Account_Number: XXXXXXX
I sent in my septpayment in certified mail thy received it on sept 10,a employee signed for it but thy have not credited my account and keep calling saying thy did not receive it.I have the receipt provided by the usps,now thy said it was going to be reported to the credit bureau as being days past due.as of 10/05/thy refuse to talk to the employee about the payment being lost.the payment was a money order for $
Product_Or_Service: car
Account_Number: account #XXXXXXX
Cancelled the payment arrangement of 6/and made a new arrangement for Exterer took both payments
Upon talking to a rep it was verified that the payment should not have been taken, but a bank statement showing payment posted was neededI was very unhappy with sending in the bank statement that list all of my personal transaction however I proceeded and email the statement 7/3/showing payment posted to my account The unauthorized payment overdrew my account and three overcharges were applied for $each I filed a claim with Chase explaining the issue and they refunded the payment upon further investigation, but they made it clear if I could not get the money refunded from the Exeter by September 26th, the money will be debited from my account again
Exeter Finance subtracted the amount the took (453) from my payments I reached to them to see if the money was being returned to me, they said the payment was reversed I then contacted to see if a payment f
Failure to timely release the lien on my title Poor bookkeeping practices, releasing into the wrong persons name Yolanda Wilson
I won't take all characters In late January, the 28th I believe, I paid off the loan on my Cadillac SRX During the call the representative explained that I would receive the title to my vehicle in the mail After weeks, I called because I'd received nothing - no title, no lien release letter either, nothing I spoke with Lamar who advised that my title had been electronically released to Yolanda Wilson He had no idea why or how such a error could occur All he could do was submit a correction request to the title department I also spoke with a supervisor whose only suggestion was to call back tomorrow This isn't like the wrong person picked up my take out food order, or something similar, this company processed the second most valuable thing I own, my vehicle, and released the title to someone else Unacceptable My hope is that
Exeter employee made a mistake in processing my payment and now refuse to correct their mistake and are reporting incorrect late payment on my credit
I am writing to denounce the malpractices I was recently subjected to by Exeter FinanceBack in August of this year, I called Exeter Finance and spoke to one of their agent to request an extension for the month of August and SeptemberDuring the call the employee advised me that I still owed $for the month of July and asked if I could pay the remainder of July and then she can process the request for the extension, which I didSo I paid the $for July and the employee processed the extension for the month of August and September ( at least that was what she advised me ) and she even stated that my next payment due is October 18thOn November 7th my credit was flagged days past due for $So I called Exeter Finance and spoke to another agent who advised the extension was placed for July and AugustI advised the agent I
they ran my credit and I NEVER heard of them before NO Idea how they got my social or who approved it I do believe that is is illegal to run my credit without approval
Un authorize taking money
Set up a payment arrangement with Exeter for 9-2-17, Exeter took the liberty to process my payment on 8-30-which caused my account to over draft now the has now went to and now they wont refund the payment and not paying the overdraft feesThe company is a rip off and need to be checked for all the scams that being pulled on the consumer
I recently checked my credit reports and I have found this company to have pulled my credit WITHOUT my authorization on 9/16/
none
Racist lady on the phone treating me wrong because I sound Spanish and she could waive the late fee But instead she keeps me on the phone with my son crying and asking me for milk this company is horrible they are horrible on interest rate and only work with clients that they can rip off, the lady was so racist and inhumane there website doesn't work and then they assess a late fee, Stephanie treated me like *** and I really hate the fact that the lady was so mean, and treated me like garbageSTAY AWAY WORST COMPANY IN THE WORLDSTAY AWAY I WILL MAKE A YOUTUBE VIDEO ON THIS ISSUE SINCE SO MANY OTHERS HAVE ISSUES WITH THIS COMPANY
I submitted my payment and they never tried to take it out of my accountConfirmed that it was paid on the due dateNow late
I submitted my payment of on April 4, and was waiting for it to go off my checking accountAfter several days of waiting I call Exeter to confirm that I've paid and that the payment went throughThey confirmed that I did not owe anything until the next monthI also called my bank and Exeter did not try to take anything out of my account AT ALLI called again on the actual due date, April 11th, again they reassured me that my account was up to dateThe day after my due date I call again and they claim the payment was returned due to insufficient funds! Meanwhile my checking account had the money always
Failure to report consumer sale activity to credit bureau companies
I purchased a motor vehicle on 5/whereby my credit was run as a hard inquiry by Exeter Finance CorpMonths later I realized that all my previous payment history have never been reported per my credit reportsIn addition to the payment history, the auto loan borrowed from this company does not reflect in any of my credit records or historyI have contacted this company numerous times, but no action has been takenThe company itself has a record of the number of times I have called as per their customer agents' notes evidenced by talking to different agents on each occasionThe agents have also reported to me that the company reports every days to the credit bureau companies (Transunion and Experian)I have been making $every month, above my minimum payment and on timeI assumed this loan in order to improve my credit score, but my efforts are just pushed to the wall by wrongful and advertiseme
Online services been down for about months and counting,resulting in me not being able to pay car note bull on time
Once you Google Exeter finance you see there website comes up yet when you click on this website to try and log into your account, you then get redirected to a screen stating services are down, check back later,sorry for your inconvenience.a number to call them they provided is disconnectedWith no alternative or direction to keep up its service
My card was double charged for a payment, and I was guaranteed a refund in a certain amount of time Every time I would call to check on my refund, I was given different information by different reps and managers Some managers would say that they can see in the system that I will be refunded soon, and others would say that they saw no proof of my statements being faxed over I have been given several guarantees, but none of them have come to pass I do not appreciate the fact that my money was taken so quickly, but is taking so long to be refunded No one seems to be on the same page when it comes to information that should be on a screen right in front of them I am very frustrated and annoyed I really feel that I have been taken advantage of I have a nine year old child who receives survivor's benefits from the passing ** her father, and the money was taken from her SS card, which is supposed to be used to take care of her The people at Exeter were notified of this immed
Exeter Finance company mishandled the payoff of my auto loan causing a day late *** on my credit report
This complaint is regarding the payoff of Exeter account number XXXXXXX for a Dodge Grand Caravan
On January 18, 2017, I was approved for an auto loan refinance through Truliant Federal Credit Union My loan officer, *** *** confirmed with me on 1/23/that the payoff (check XXXXXX, issued 1/21/17, in the amount of $17,754.51) was sent to Exeter on 1/(Saturday delivery) After allowing time for processing and posting, I became concerned when the loan amount did not show satisfied I contacted Reyna with Truliant on 2/2/and she told me that per her conversation with Exeter (which was also recorded by her), the check was not received by Exeter, and a new check with a new payoff date had to be received She proceeded with a stop and reissue of the above mentioned check I spoke with Exeter prior to speaking with *** *** and they told me the chec
Fraud ,deception,negligence,covering up vehicle damage and rolling back the odometer to sell at a lower mileage I do have a report showing that
ht this mustang from carmax in October of I have reported carmax to several different consumer protection agencies do to the fact they have committed fraud and deception inspire I got in touch with Exeter explained that this vehicle has cosmetic and mechanical problems and issues this finance company is in with carmax I explain to Exeter nothing they don't care I got sold a vehicle that has a thirty warranty from car max to fix it and correct what's on documentation nothing was done and I reported to Exeter they didn't care because carmax sold me a car that has over 10,dollars worth of issues and problems which I got told by several people that worked for carmax that these cars are reconditioned vehicles and I need to hire an attorney and take this to court this is covering up problems and this has to do with carmax and Exeter d
inaccurate derogatory credit reporting
I checked my credit report and discovered that Exeter Finance reported inaccurate derogatory remarks on itI sent a dispute letter requesting proof of the day late payment within days per Fair credit Reporting actI never received the requested documents
Exeter failed to issue a credit of $for product cancellation
Exeter finance was issued a product cancellation request on 08/27/from CarMax in the amount of $for a LoJack system that I never had installed on the vehicle I purchased on 06/28/from the dearlership Per CarMax a letter would be sent to my loan holder Exeter to have the product credited ($599.00) I called Exeter the 1st week of September regarding the process of this request They advised that they had yet to receive the document and check back againI called again on 9/25/and spoke with a manager regarding the product credit request I was advised by the manager that I'd have to send a letter in addition to the one CarMax sent regarding the product credit of $for a manager to review and processI sent said letter on 09/25/and was advised it was received on 09/30/and is being processed for review My fiance' and I called again on 10/26/when had yet to hear anything (call, lett
Company failing to correct error in reporting
Ive spoken to them several times and they said they would send an update however none was sent
A hard inquiry, that I didn't authorize, was placed on all credit bureaus (TransUnion, Equifax, Experian) on 9/27/and 5/6/
A hard inquiry, that I didn't authorize, was placed on all credit bureaus (TransUnion, Equifax, Experian) on 9/27/and 5/6/ The FCRA states that the only permissible purpose for pulling someone's credit is for:
AFirm offer of credit
BInsurance
CEmployment
DCourt Order
These credit inquiries are related to non of the aforementioned permissible
I am being charged a fee of prior to the day stipulation of the pay off for my car
On 8-8-I completed the refinance of my VW Passat through SECU Credit Union I provided a screen print of the total payoff from the exeter website which is available under my account tab which at the time was 16, In September of I realized that Exeter continued to report a balance of as an outstanding amount on my credit report At that point I contacted Exeter and was told that the amount was under investigation and that I should check back I also filed a dispute through credit Karma to dispute the validity of the outstanding balance ON 11-14-I contacted Exeter once more regarding the outstanding amountI spoke to *** a Supervisor in the customer service departmentHe indicated to me that because I did not call into customer service to request a payoff he has no way of verifying what the website provided as my payoff at that timeI feel, that
September was late on my car payment made arrangements to pay the car payment was advice that there was a late charge I was fine with that even when I called the lady she assured me that when I paid it all of it went to the car payment and the late fee then in January I noticed there was another late fee added to my account that was wasn't there before so I was late again this month and I made the payment and I called them to see why the late payment was there and I was told that no matter what I pay the payment and if my balance is current they won't apply any of my payment towards the late fees I should not have had the late fee on there at all
Product_Or_Service: Toyota
Account_Number: XXXXXXX
I sent in my septpayment in certified mail thy received it on sept 10,a employee signed for it but thy have not credited my account and keep calling saying thy did not receive it.I have the receipt provided by the usps,now thy said it was going to be reported to the credit bureau as being days past due.as of 10/05/thy refuse to talk to the employee about the payment being lost.the payment was a money order for $
Product_Or_Service: car
Account_Number: account #XXXXXXX
Cancelled the payment arrangement of 6/and made a new arrangement for Exterer took both payments
Upon talking to a rep it was verified that the payment should not have been taken, but a bank statement showing payment posted was neededI was very unhappy with sending in the bank statement that list all of my personal transaction however I proceeded and email the statement 7/3/showing payment posted to my account The unauthorized payment overdrew my account and three overcharges were applied for $each I filed a claim with Chase explaining the issue and they refunded the payment upon further investigation, but they made it clear if I could not get the money refunded from the Exeter by September 26th, the money will be debited from my account again
Exeter Finance subtracted the amount the took (453) from my payments I reached to them to see if the money was being returned to me, they said the payment was reversed I then contacted to see if a payment f
Failure to timely release the lien on my title Poor bookkeeping practices, releasing into the wrong persons name Yolanda Wilson
I won't take all characters In late January, the 28th I believe, I paid off the loan on my Cadillac SRX During the call the representative explained that I would receive the title to my vehicle in the mail After weeks, I called because I'd received nothing - no title, no lien release letter either, nothing I spoke with Lamar who advised that my title had been electronically released to Yolanda Wilson He had no idea why or how such a error could occur All he could do was submit a correction request to the title department I also spoke with a supervisor whose only suggestion was to call back tomorrow This isn't like the wrong person picked up my take out food order, or something similar, this company processed the second most valuable thing I own, my vehicle, and released the title to someone else Unacceptable My hope is that
Exeter employee made a mistake in processing my payment and now refuse to correct their mistake and are reporting incorrect late payment on my credit
I am writing to denounce the malpractices I was recently subjected to by Exeter FinanceBack in August of this year, I called Exeter Finance and spoke to one of their agent to request an extension for the month of August and SeptemberDuring the call the employee advised me that I still owed $for the month of July and asked if I could pay the remainder of July and then she can process the request for the extension, which I didSo I paid the $for July and the employee processed the extension for the month of August and September ( at least that was what she advised me ) and she even stated that my next payment due is October 18thOn November 7th my credit was flagged days past due for $So I called Exeter Finance and spoke to another agent who advised the extension was placed for July and AugustI advised the agent I
they ran my credit and I NEVER heard of them before NO Idea how they got my social or who approved it I do believe that is is illegal to run my credit without approval