Un authorize taking money
Set up a payment arrangement with Exeter for 9-2-17, Exeter took the liberty to process my payment on 8-30-which caused my account to over draft now the has now went to and now they wont refund the payment and not paying the overdraft feesThe company is a rip off and need to be checked for all the scams that being pulled on the consumer
September was late on my car payment made arrangements to pay the car payment was advice that there was a late charge I was fine with that even when I called the lady she assured me that when I paid it all of it went to the car payment and the late fee then in January I noticed there was another late fee added to my account that was wasn't there before so I was late again this month and I made the payment and I called them to see why the late payment was there and I was told that no matter what I pay the payment and if my balance is current they won't apply any of my payment towards the late fees I should not have had the late fee on there at all
Product_Or_Service: Toyota
Account_Number: XXXXXXX
Exeter failed to issue a credit of $for product cancellation
Exeter finance was issued a product cancellation request on 08/27/from CarMax in the amount of $for a LoJack system that I never had installed on the vehicle I purchased on 06/28/from the dearlership Per CarMax a letter would be sent to my loan holder Exeter to have the product credited ($599.00) I called Exeter the 1st week of September regarding the process of this request They advised that they had yet to receive the document and check back againI called again on 9/25/and spoke with a manager regarding the product credit request I was advised by the manager that I'd have to send a letter in addition to the one CarMax sent regarding the product credit of $for a manager to review and processI sent said letter on 09/25/and was advised it was received on 09/30/and is being processed for review My fiance' and I called again on 10/26/when had yet to hear anything (call, lett
Fraud ,deception,negligence,covering up vehicle damage and rolling back the odometer to sell at a lower mileage I do have a report showing that
ht this mustang from carmax in October of I have reported carmax to several different consumer protection agencies do to the fact they have committed fraud and deception inspire I got in touch with Exeter explained that this vehicle has cosmetic and mechanical problems and issues this finance company is in with carmax I explain to Exeter nothing they don't care I got sold a vehicle that has a thirty warranty from car max to fix it and correct what's on documentation nothing was done and I reported to Exeter they didn't care because carmax sold me a car that has over 10,dollars worth of issues and problems which I got told by several people that worked for carmax that these cars are reconditioned vehicles and I need to hire an attorney and take this to court this is covering up problems and this has to do with carmax and Exeter d
Online services been down for about months and counting,resulting in me not being able to pay car note bull on time
Once you Google Exeter finance you see there website comes up yet when you click on this website to try and log into your account, you then get redirected to a screen stating services are down, check back later,sorry for your inconvenience.a number to call them they provided is disconnectedWith no alternative or direction to keep up its service
I submitted my payment and they never tried to take it out of my accountConfirmed that it was paid on the due dateNow late
I submitted my payment of on April 4, and was waiting for it to go off my checking accountAfter several days of waiting I call Exeter to confirm that I've paid and that the payment went throughThey confirmed that I did not owe anything until the next monthI also called my bank and Exeter did not try to take anything out of my account AT ALLI called again on the actual due date, April 11th, again they reassured me that my account was up to dateThe day after my due date I call again and they claim the payment was returned due to insufficient funds! Meanwhile my checking account had the money always
Racist lady on the phone treating me wrong because I sound Spanish and she could waive the late fee But instead she keeps me on the phone with my son crying and asking me for milk this company is horrible they are horrible on interest rate and only work with clients that they can rip off, the lady was so racist and inhumane there website doesn't work and then they assess a late fee, Stephanie treated me like *** and I really hate the fact that the lady was so mean, and treated me like garbageSTAY AWAY WORST COMPANY IN THE WORLDSTAY AWAY I WILL MAKE A YOUTUBE VIDEO ON THIS ISSUE SINCE SO MANY OTHERS HAVE ISSUES WITH THIS COMPANY
Exeter Finance company mishandled the payoff of my auto loan causing a day late *** on my credit report
This complaint is regarding the payoff of Exeter account number XXXXXXX for a Dodge Grand Caravan
On January 18, 2017, I was approved for an auto loan refinance through Truliant Federal Credit Union My loan officer, *** *** confirmed with me on 1/23/that the payoff (check XXXXXX, issued 1/21/17, in the amount of $17,754.51) was sent to Exeter on 1/(Saturday delivery) After allowing time for processing and posting, I became concerned when the loan amount did not show satisfied I contacted Reyna with Truliant on 2/2/and she told me that per her conversation with Exeter (which was also recorded by her), the check was not received by Exeter, and a new check with a new payoff date had to be received She proceeded with a stop and reissue of the above mentioned check I spoke with Exeter prior to speaking with *** *** and they told me the chec
My card was double charged for a payment, and I was guaranteed a refund in a certain amount of time Every time I would call to check on my refund, I was given different information by different reps and managers Some managers would say that they can see in the system that I will be refunded soon, and others would say that they saw no proof of my statements being faxed over I have been given several guarantees, but none of them have come to pass I do not appreciate the fact that my money was taken so quickly, but is taking so long to be refunded No one seems to be on the same page when it comes to information that should be on a screen right in front of them I am very frustrated and annoyed I really feel that I have been taken advantage of I have a nine year old child who receives survivor's benefits from the passing ** her father, and the money was taken from her SS card, which is supposed to be used to take care of her The people at Exeter were notified of this immed
The company not very willing to work to resolve customer issues when seeking help
Ive been out of work for medical reasons and fell behind in my paymentsI have asked if there was any way that my payments that I was behind be extended over my loan payment and I pay extra on each one of payments until I get caught upThe CSR was nothe willing to work that out for meIt's very obvious that I want to keep my car as I have since coming back off medical have made a payment july, august, and two in SeptemberYet they are still refusing to try to work out a payment plan for meAll I get is that I have catch up three payments in order for them to defer a paymentThe problem is I can pay three payments at one time but I am making an effort to make a payment each month after coming off medical leave yet this company still is trying to push forward with repossessionThey are not open to options and they set you up for failure just to take your vehicleI ask could I pay instead of
A hard inquiry, that I didn't authorize, was placed on all credit bureaus (TransUnion, Equifax, Experian) on 9/27/and 5/6/
A hard inquiry, that I didn't authorize, was placed on all credit bureaus (TransUnion, Equifax, Experian) on 9/27/and 5/6/ The FCRA states that the only permissible purpose for pulling someone's credit is for:
AFirm offer of credit
BInsurance
CEmployment
DCourt Order
These credit inquiries are related to non of the aforementioned permissible
Paid off loan and they cashed check next day I have to wait 30-days to receive overage repayment
I recently refinanced my auto loan with another company Payoff check was sent to Exeter and cashed on 10/26/ I called today and the CS rep informed they received the check and that the loan for my acct# was overpaid by my new lender for the amount of $ She said it takes 30-days for a refund to be issued I asked why it would take so long and she says it is their policy to wait to send the refund This business was really quick to cash the payoff check but to hold onto the refund that is owed seems scandalous I asked if refund could be expedited and she said sorry no This is their policy If you are quick to cash the payoff check then you should be quick to return the overage that was paid to your company Why are you holding onto money that is not yours? I want my refund check ASAP, report to credit agency that my account has been paid in good standi
Failure to report consumer sale activity to credit bureau companies
I purchased a motor vehicle on 5/whereby my credit was run as a hard inquiry by Exeter Finance CorpMonths later I realized that all my previous payment history have never been reported per my credit reportsIn addition to the payment history, the auto loan borrowed from this company does not reflect in any of my credit records or historyI have contacted this company numerous times, but no action has been takenThe company itself has a record of the number of times I have called as per their customer agents' notes evidenced by talking to different agents on each occasionThe agents have also reported to me that the company reports every days to the credit bureau companies (Transunion and Experian)I have been making $every month, above my minimum payment and on timeI assumed this loan in order to improve my credit score, but my efforts are just pushed to the wall by wrongful and advertiseme
I sent in my septpayment in certified mail thy received it on sept 10,a employee signed for it but thy have not credited my account and keep calling saying thy did not receive it.I have the receipt provided by the usps,now thy said it was going to be reported to the credit bureau as being days past due.as of 10/05/thy refuse to talk to the employee about the payment being lost.the payment was a money order for $
Product_Or_Service: car
Account_Number: account #XXXXXXX
inaccurate derogatory credit reporting
I checked my credit report and discovered that Exeter Finance reported inaccurate derogatory remarks on itI sent a dispute letter requesting proof of the day late payment within days per Fair credit Reporting actI never received the requested documents
please have establishment remove all hard inquiring on all credit bureaus I did not authorize them to check my credit and to present day they are
please have establishment remove all hard inquiring on all credit bureaus I did not authorize them to check my credit and to present day they are still running my credit all this is doing is lowering my credit score thank you *** ***
Failure to timely release the lien on my title Poor bookkeeping practices, releasing into the wrong persons name Yolanda Wilson
I won't take all characters In late January, the 28th I believe, I paid off the loan on my Cadillac SRX During the call the representative explained that I would receive the title to my vehicle in the mail After weeks, I called because I'd received nothing - no title, no lien release letter either, nothing I spoke with Lamar who advised that my title had been electronically released to Yolanda Wilson He had no idea why or how such a error could occur All he could do was submit a correction request to the title department I also spoke with a supervisor whose only suggestion was to call back tomorrow This isn't like the wrong person picked up my take out food order, or something similar, this company processed the second most valuable thing I own, my vehicle, and released the title to someone else Unacceptable My hope is that
started a car loan 9/1/for total amount of 21,Have made payments of *** and as of today owe *** The amount owed should be les
I have made all payments on time, while we actually pay every weeks and were ahead of the car note the first months in from 9/1/As of march, I've noticed that all of our payments seem to not be applied to the account, and my total balance is not going down anymoreI have made over *** in payments on a loan total of *** and as of today Exeter says I still owe *** from September 1,to todayWe traded the car in, and had to carry over *** in negative equity into our new vehicleWe want a refund sent to our new car dealer, or to us
Hello,
I filed a loan extension agreement/ deferred payment agreement plan with this companyI was told my the rep that once this was filled out that I would not have a payment for months and once I make my car loan payment in the 3rd amount it would be the amountI was called by a rep months later when it was time to make my payment and I was advised that the amount due was MORE than my car loan amountThey do state at the beginning of each call that each call is recorded so I asked for my call to be reviewed because the amount that this company was asking for was not what was told to me by THEIR repI was told that a supervisor would call me back and to this date no supervisor has called me, no follow up, nothing
Product_Or_Service: Aug
Account_Number: XXXXXXX
Un authorize taking money
Set up a payment arrangement with Exeter for 9-2-17, Exeter took the liberty to process my payment on 8-30-which caused my account to over draft now the has now went to and now they wont refund the payment and not paying the overdraft feesThe company is a rip off and need to be checked for all the scams that being pulled on the consumer
September was late on my car payment made arrangements to pay the car payment was advice that there was a late charge I was fine with that even when I called the lady she assured me that when I paid it all of it went to the car payment and the late fee then in January I noticed there was another late fee added to my account that was wasn't there before so I was late again this month and I made the payment and I called them to see why the late payment was there and I was told that no matter what I pay the payment and if my balance is current they won't apply any of my payment towards the late fees I should not have had the late fee on there at all
Product_Or_Service: Toyota
Account_Number: XXXXXXX
Exeter failed to issue a credit of $for product cancellation
Exeter finance was issued a product cancellation request on 08/27/from CarMax in the amount of $for a LoJack system that I never had installed on the vehicle I purchased on 06/28/from the dearlership Per CarMax a letter would be sent to my loan holder Exeter to have the product credited ($599.00) I called Exeter the 1st week of September regarding the process of this request They advised that they had yet to receive the document and check back againI called again on 9/25/and spoke with a manager regarding the product credit request I was advised by the manager that I'd have to send a letter in addition to the one CarMax sent regarding the product credit of $for a manager to review and processI sent said letter on 09/25/and was advised it was received on 09/30/and is being processed for review My fiance' and I called again on 10/26/when had yet to hear anything (call, lett
Fraud ,deception,negligence,covering up vehicle damage and rolling back the odometer to sell at a lower mileage I do have a report showing that
ht this mustang from carmax in October of I have reported carmax to several different consumer protection agencies do to the fact they have committed fraud and deception inspire I got in touch with Exeter explained that this vehicle has cosmetic and mechanical problems and issues this finance company is in with carmax I explain to Exeter nothing they don't care I got sold a vehicle that has a thirty warranty from car max to fix it and correct what's on documentation nothing was done and I reported to Exeter they didn't care because carmax sold me a car that has over 10,dollars worth of issues and problems which I got told by several people that worked for carmax that these cars are reconditioned vehicles and I need to hire an attorney and take this to court this is covering up problems and this has to do with carmax and Exeter d
Online services been down for about months and counting,resulting in me not being able to pay car note bull on time
Once you Google Exeter finance you see there website comes up yet when you click on this website to try and log into your account, you then get redirected to a screen stating services are down, check back later,sorry for your inconvenience.a number to call them they provided is disconnectedWith no alternative or direction to keep up its service
I submitted my payment and they never tried to take it out of my accountConfirmed that it was paid on the due dateNow late
I submitted my payment of on April 4, and was waiting for it to go off my checking accountAfter several days of waiting I call Exeter to confirm that I've paid and that the payment went throughThey confirmed that I did not owe anything until the next monthI also called my bank and Exeter did not try to take anything out of my account AT ALLI called again on the actual due date, April 11th, again they reassured me that my account was up to dateThe day after my due date I call again and they claim the payment was returned due to insufficient funds! Meanwhile my checking account had the money always
Racist lady on the phone treating me wrong because I sound Spanish and she could waive the late fee But instead she keeps me on the phone with my son crying and asking me for milk this company is horrible they are horrible on interest rate and only work with clients that they can rip off, the lady was so racist and inhumane there website doesn't work and then they assess a late fee, Stephanie treated me like *** and I really hate the fact that the lady was so mean, and treated me like garbageSTAY AWAY WORST COMPANY IN THE WORLDSTAY AWAY I WILL MAKE A YOUTUBE VIDEO ON THIS ISSUE SINCE SO MANY OTHERS HAVE ISSUES WITH THIS COMPANY
Exeter Finance company mishandled the payoff of my auto loan causing a day late *** on my credit report
This complaint is regarding the payoff of Exeter account number XXXXXXX for a Dodge Grand Caravan
On January 18, 2017, I was approved for an auto loan refinance through Truliant Federal Credit Union My loan officer, *** *** confirmed with me on 1/23/that the payoff (check XXXXXX, issued 1/21/17, in the amount of $17,754.51) was sent to Exeter on 1/(Saturday delivery) After allowing time for processing and posting, I became concerned when the loan amount did not show satisfied I contacted Reyna with Truliant on 2/2/and she told me that per her conversation with Exeter (which was also recorded by her), the check was not received by Exeter, and a new check with a new payoff date had to be received She proceeded with a stop and reissue of the above mentioned check I spoke with Exeter prior to speaking with *** *** and they told me the chec
My card was double charged for a payment, and I was guaranteed a refund in a certain amount of time Every time I would call to check on my refund, I was given different information by different reps and managers Some managers would say that they can see in the system that I will be refunded soon, and others would say that they saw no proof of my statements being faxed over I have been given several guarantees, but none of them have come to pass I do not appreciate the fact that my money was taken so quickly, but is taking so long to be refunded No one seems to be on the same page when it comes to information that should be on a screen right in front of them I am very frustrated and annoyed I really feel that I have been taken advantage of I have a nine year old child who receives survivor's benefits from the passing ** her father, and the money was taken from her SS card, which is supposed to be used to take care of her The people at Exeter were notified of this immed
Company failing to correct error in reporting
Ive spoken to them several times and they said they would send an update however none was sent
The company not very willing to work to resolve customer issues when seeking help
Ive been out of work for medical reasons and fell behind in my paymentsI have asked if there was any way that my payments that I was behind be extended over my loan payment and I pay extra on each one of payments until I get caught upThe CSR was nothe willing to work that out for meIt's very obvious that I want to keep my car as I have since coming back off medical have made a payment july, august, and two in SeptemberYet they are still refusing to try to work out a payment plan for meAll I get is that I have catch up three payments in order for them to defer a paymentThe problem is I can pay three payments at one time but I am making an effort to make a payment each month after coming off medical leave yet this company still is trying to push forward with repossessionThey are not open to options and they set you up for failure just to take your vehicleI ask could I pay instead of
A hard inquiry, that I didn't authorize, was placed on all credit bureaus (TransUnion, Equifax, Experian) on 9/27/and 5/6/
A hard inquiry, that I didn't authorize, was placed on all credit bureaus (TransUnion, Equifax, Experian) on 9/27/and 5/6/ The FCRA states that the only permissible purpose for pulling someone's credit is for:
AFirm offer of credit
BInsurance
CEmployment
DCourt Order
These credit inquiries are related to non of the aforementioned permissible
Paid off loan and they cashed check next day I have to wait 30-days to receive overage repayment
I recently refinanced my auto loan with another company Payoff check was sent to Exeter and cashed on 10/26/ I called today and the CS rep informed they received the check and that the loan for my acct# was overpaid by my new lender for the amount of $ She said it takes 30-days for a refund to be issued I asked why it would take so long and she says it is their policy to wait to send the refund This business was really quick to cash the payoff check but to hold onto the refund that is owed seems scandalous I asked if refund could be expedited and she said sorry no This is their policy If you are quick to cash the payoff check then you should be quick to return the overage that was paid to your company Why are you holding onto money that is not yours? I want my refund check ASAP, report to credit agency that my account has been paid in good standi
Failure to report consumer sale activity to credit bureau companies
I purchased a motor vehicle on 5/whereby my credit was run as a hard inquiry by Exeter Finance CorpMonths later I realized that all my previous payment history have never been reported per my credit reportsIn addition to the payment history, the auto loan borrowed from this company does not reflect in any of my credit records or historyI have contacted this company numerous times, but no action has been takenThe company itself has a record of the number of times I have called as per their customer agents' notes evidenced by talking to different agents on each occasionThe agents have also reported to me that the company reports every days to the credit bureau companies (Transunion and Experian)I have been making $every month, above my minimum payment and on timeI assumed this loan in order to improve my credit score, but my efforts are just pushed to the wall by wrongful and advertiseme
I sent in my septpayment in certified mail thy received it on sept 10,a employee signed for it but thy have not credited my account and keep calling saying thy did not receive it.I have the receipt provided by the usps,now thy said it was going to be reported to the credit bureau as being days past due.as of 10/05/thy refuse to talk to the employee about the payment being lost.the payment was a money order for $
Product_Or_Service: car
Account_Number: account #XXXXXXX
inaccurate derogatory credit reporting
I checked my credit report and discovered that Exeter Finance reported inaccurate derogatory remarks on itI sent a dispute letter requesting proof of the day late payment within days per Fair credit Reporting actI never received the requested documents
please have establishment remove all hard inquiring on all credit bureaus I did not authorize them to check my credit and to present day they are
please have establishment remove all hard inquiring on all credit bureaus I did not authorize them to check my credit and to present day they are still running my credit all this is doing is lowering my credit score thank you *** ***
Failure to timely release the lien on my title Poor bookkeeping practices, releasing into the wrong persons name Yolanda Wilson
I won't take all characters In late January, the 28th I believe, I paid off the loan on my Cadillac SRX During the call the representative explained that I would receive the title to my vehicle in the mail After weeks, I called because I'd received nothing - no title, no lien release letter either, nothing I spoke with Lamar who advised that my title had been electronically released to Yolanda Wilson He had no idea why or how such a error could occur All he could do was submit a correction request to the title department I also spoke with a supervisor whose only suggestion was to call back tomorrow This isn't like the wrong person picked up my take out food order, or something similar, this company processed the second most valuable thing I own, my vehicle, and released the title to someone else Unacceptable My hope is that
started a car loan 9/1/for total amount of 21,Have made payments of *** and as of today owe *** The amount owed should be les
I have made all payments on time, while we actually pay every weeks and were ahead of the car note the first months in from 9/1/As of march, I've noticed that all of our payments seem to not be applied to the account, and my total balance is not going down anymoreI have made over *** in payments on a loan total of *** and as of today Exeter says I still owe *** from September 1,to todayWe traded the car in, and had to carry over *** in negative equity into our new vehicleWe want a refund sent to our new car dealer, or to us
Hello,
I filed a loan extension agreement/ deferred payment agreement plan with this companyI was told my the rep that once this was filled out that I would not have a payment for months and once I make my car loan payment in the 3rd amount it would be the amountI was called by a rep months later when it was time to make my payment and I was advised that the amount due was MORE than my car loan amountThey do state at the beginning of each call that each call is recorded so I asked for my call to be reviewed because the amount that this company was asking for was not what was told to me by THEIR repI was told that a supervisor would call me back and to this date no supervisor has called me, no follow up, nothing
Product_Or_Service: Aug
Account_Number: XXXXXXX