International Towing & Recovery Corp.

Dear Mr***,I am trying to reach you regarding this membership Will you please call our office, so that I may discuss this with you I will also try again today to contact you!Thank you very much,Member Services [redacted] SCBN

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear Mr [redacted] Thank you for allowing me to address your concerns regarding your membership I have reviewed your account and I do see that we have been in contact with you, in order to assist you with the pharmaceutical company patient assistance program.In order to be considered for a full refund, as per the membership agreement, please return the entire New Member Kit, including original, unaltered application Once received, we will issue a full refund to you.Sincerely,Member ServicesSCBN

Complaint: [redacted] I am rejecting this response because:I had spoke to the company before I wrote youI told them the paperwork had private information on it and it had been shreddedThere were about pieces of paper in that folderWe have mailed the remaining paperwork back with the folderThey cannot keep our $for the pieces of papers that were in thereThat is robberyIt is absurdI want my money backI will send this to the Attorney General's officeThey are preying on people with cancerHow can they look at their self in the mirror? I won't stand for this Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Mr [redacted] ,Thank you very much for your feedback SCBN takes all concerns very seriously I sincerely apologize for any inconvenience you have experienced I have reviewed your account and I do see that you have spoken with members of our advocacy team As stated in those phone calls, please return the entire New Member Kit, unused and we will gladly refund all of your fees However, you stated in your complaint the medication you are in need of is a chemotherapy drug I am sure it must be very important to you and we would be happy to assist you in obtaining that medication from the pharmaceutical company We have worked with that company before and have been successful in getting our members enrolled If instead you wish for us to continue to assist you, please call our office at [redacted] , Monday through Friday from am to pm, Central Time and we will be glad to continue the assistance.If you have further questions, please feel free to call us!Kind regards,Member ServicesSCBN

Dear Ms [redacted] ***,Please check with your provider I did receive confirmation that a day supply of the medication was shipped to your doctors office in September If you are still having issues receiving it from them, please call our office and we can instruct them on how to obtain a replacement.However, there will be no refund, as services were provided and you are now fully enrolled in the program and receiving medications.Kind regards,Member ServicesSCBN

Complaint: [redacted] I am rejecting this response because I would like the Revdex.com to keep this matter open until I receive my medication I am concerned that if I accept a response prematurely, the Revdex.com will close their file on it and considered the matter resolved I will not consider the matter resolved until I receive my medication.I do, however, appreciate Ms [redacted] 's prompt responses and ask that she continues to monitor this case until it is resolved From this point on, I will only be communicating with [redacted] regardless of which representative answers the phone when I call What has made this matter so disturbing to me is that I've been dealing with no less than twelve people since this matter began and no single one of them has ever seen anything through to completion I have been told by several people that I was going to be called back and only one of them ever did I would like to recommend to SCBN that if they ever hope to be able to achieve the "stellar customer service" they speak of, they need to assign one advocate to each case and that advocate needs to take ownership in and be responsible and accountable for bringing that case to conclusion It is impossible for numerous people to handle the same file and expect any of them to stay on top of everything that is going on I've spoken to several representatives at SCBN who had absolutely no idea what another representative has said or done on the case previously In many instances, they weren't even able to interpret the notes that someone else had made on the file This prolonged the delays even further I look forward to Ms [redacted] and [redacted] taking a personal interest in my file and keeping on top of it until I receive my medication Thank you [redacted] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: they did not get my medication to me when they said so therefore I stoped the member ship and I want my money back $if they want me to send package back I will Regards, [redacted]

Dear Ms***,I have received a copy of your complaint and reviewed your accountWe appreciate your feedback and we take your concerns very seriouslyOur goal is to help our members receive medications from the pharmaceutical companies and their patient assistance programs Your satisfaction is our goal.I do see that you have canceled your account with us, and the drafts have stopped Please be assured that we do not sell, trade or share any of your personal information with any companies, other than the pharmaceutical companies that provide the medications That being said, the documents we need returned to our office, in order to be considered for a refund, are the complete, unused applications from your New Member Kit Those are our work product There are three that need to be returned to our office That information was stated in the New Member Kit, as well as in the recorded phones calls with our representatives Once we receive all of the unused, complete, original applications, we will happily refund your most recent membership dues.If you have any questions, please do not hesitate to contact our office at [redacted] , Monday through Friday, am to pm, Central Time.Kind regards,Member Services

Dear Ms [redacted] ,I do apologize that you feel the previous response was not satisfactoryAgain, we did not assume that you wanted to close your account and we did make several attempts at reaching you We will offer you three free months of service, if you should decide you need our services in the future.Addressing the concern that our reviews are written by employees or friends of our employees, please be assured, they are not They are reviewed by both the Revdex.com and our office They are all, positive and negative, current or former members of SCBN.If you have any further questions, please do not hesitate to contact our offices at ###-###-####.Warm regards,Member ServicesSCBN

Dear Ms. [redacted] ,We did receive your New Member Kit returned to our office. A refund has been issued. Please allow time your both the financial institutions to process.Kind regards,Member Services

Complaint: [redacted] I am rejecting this response because: The refund of one month's theft by them offered is ridiculous and accepting any offer of service by an outfit that is so unscrupulous and untrustworthy as this one has proven to be would be foolhardy I have no intention and should not be required to deal with already proven crooks Regards, [redacted] ** [redacted]

Dear Mr [redacted] ,Thank you for taking the time to bring your concern to our attention I am very sorry for any inconvenience and misunderstanding that may have occurred I have reviewed your account and I have issued a full refund.Please allow time for your financial institution to process the payment.Kind regards,Member ServicesSCBN

Dear ***,I have been in touch with the patient assistance program I have information about the medication and the shipment Please call me at ###-###-#### If I do not answer, please leave a message and I will contact youThank you [redacted] Manager/SCBN

Dear ***,At this time, a one month refund of your membership dues has already been issued to your bank No further refund is due, as per the terms of the Patient Advocate Membership Agreement.Sincerely,Member Services

Dear ***,I am in receipt of your complaint and I have reviewed your account When you enrolled with our monthly membership program, on 09/05/2017, you agreed to a verbal contract for automatic withdrawals from your account, for your membership dues That call was recorded and the information sent to you in your New Member Kit on 09/06/2017.You are correct in stating there was phone calls and correspondence between us On nine separate occasions, we contacted or attempted to contact you via telephone, and followed up each time with a letter sent via USPS and an email.You did not return the documents required for the pharmaceutical company However, we still performed the services of your membership with Prescription Lifeline At this time, there is no refund due.If you have further questions, please contact our office at your convenience.Kind regards,Member Services

Dear Ms. [redacted] ,Thank you for allowing SCBN to address your concerns. I do apologize for any inconvenience that you have experienced. Our intention is to provide the best possible customer service to our members. First, please let me remind you that we are NOT [redacted] ... You contacted Select Care Benefits Network, in order to join our membership. We provide assistance to our members by enrolling them into the various pharmaceutical companies and their patient assistance programs. We do not store or ship medications from our office.I have reviewed your account, and it does appear that they have now changed their policy for Medicare patients, for 2017. You were still eligible for assistance through 2016. Unfortunately, we did not receive any of your paperwork back, in order to forward to the patient assistance program.I do see that you called to cancel and we did so, immediately. Normally, refunds are not granted for the services we perform, however, as a gesture of good faith, I will refund that last month dues that you paid, in the amount of $35.00. Please allow time for your financial institution to process this refund amount.Kind regards,Member ServicesSCBN

Dear Ms [redacted] ,I have received a copy of your concerns and I would like to thank you for allowing me the opportunity to address themFirst, please let me assure you that no money has been drafted from your Mother's account, and I have canceled her request for assistance with our program.Also, I would like to explain that all information we receive is given to us by our members, patients needing assistance with medication Initially, most people do a web based search, and fill out an online application to determine if they pre-qualify for the patient assistance programs During subsequent phone calls, and only after the program is explained in full, do we collect any personal information such as banking, social security and doctor information We have no way of knowing these things, without it given to us by the potential member.I would love to be able to explain our program further to you, if you would like clarification Please call our office at 866-722-6479, Monday through Friday am to pm, Central Time.Kind regards,Member ServicesSCBN

Dear Ms [redacted] ***,Your membership had been canceled and there will be no further drafts from your account If you need assistance in the future, please contact our office at [redacted] Our hours are Monday through Friday, am to pm, Central Time.Thank you,Member ServicesSCBN