International Towing & Recovery Corp.

Revdex.com:
First and foremost my daughter's account was NOT put on hold if that were the case you all wouldn't have pulled the $out of my bank account this month and you would have not gone back into my account on the 29th of August UNTIL you received the new prescription which btw one of your advocates stated they'd FAX the paperwork to correct the prescription to my daughter's doctor office stating they'd need a new prescription the same day she talked to them which I think was on the 26th or the 27th of August (Although I am not quite sure if it was your advocate or someone from Genentech who said they'd fax it over) still it never happened so we had been waiting for nothing only when she called back to figure out what you all had called for did she know that the paperwork was never FAXED as we were told it would be but we'd have to contact MOM ourselves and have the prescribing doctor changed over as well as write a letter and send it stating the prescribing doctor was being changed from the one who signed off on the paperwork to a different oneWe have heard nothing but excuses from you all since my daughter joined your companyWhat services did you all actually provide? Besides taking my money and giving us excuses after excuses and failing to communicate UNLESS you were told that we'd withdraw her membership as well as we wanted you all to NOT go back into my account getting money! I appreciate you all trying to refund me for the $you took out the account on the 27th or the 29th of September but where's the $you all got for doing absolutely nothing!? Still I will accept this but one more question why can't the money be put back into my account the way you got it instead of me having to receive a check from you is all I am wondering? I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Mr ***,As a gesture of our good faith, I will refund $to your primary account. Please allow for your financial institution to process the transaction.Kind regards,Member ServicesSCBN

Dear Ms***,I have received your concerns via the Revdex.com and again, I apologize for the inconvenience you have experienced.I have audited this account and checked with the pharmaceutical companies. It does appear that you were enrolled with the pharmaceutical companies and that you did, indeed, receive medications from them for over two years. Two of the medications were delivered to your home and the others to your providers office.I have attached a copy of your signed authorization. It states in that authorization that you acknowledge you are paying for a membership service and not medications. I do note that the refund we issued in February has cleared our bank and you should have received that back into your checking account some time ago. If you have further questions, please do not hesitate to contact our office. We are available from am to pm, Monday through Friday, except holidays.Sincerely,Member ServicesSCBN

Dear ***,Thank you for bringing your concerns to my attention. I apologize for any miscommunication or inconvenience you have experienced. I have reviewed your account and the correspondence between you and our customer care department. As stated in the previous email to you, on
03/30/2016, in order to be considered for a refund, you will need to return our work product. Please send back the entire, original New Member Kit, unused, and we will refund the fees to your checking account provided.If you need our address or would like to speak with a member of our team, please call 866-722-6479, Monday through Friday, am to pm, Central Time. Furthermore, if you are still in need of assistance and would like to discuss your membership, please let the representative know when you call. We would love the chance to help you with your needs.Sincerely,Member ServicesSCBN

Dear Ms***,I have received a copy of your complaint and I have reviewed the account for your mother. First, let me apologize for any inconvenience and a less than satisfactory experience you had with SCBN. Ours is a monthly membership program. We are prescription
advocates and we do not sell, ship or stock medications. I am sorry if that was not communicated clearly.I have extended a $refund for your account. Please allow for your financial institution to process this. If you have any questions, please do not hesitate to contact our offices at your convenience.Warm regards,Member ServicesSCBN

Dear ***,Thank you for taking the time to submit your complaint. I apologize for any inconvenience you have experienced. I have reviewed your account. As you are aware, the initial administrative fee is non-refundable, as stated in the two recorded welcome calls, prior
to you enrolling into our program. In regards to your statement..."could not get me authorized for the service", I have reviewed the notes and the phone calls with our representatives. It appears the issue was with your insurance company providing you the needed documentation, to complete the pharmaceutical company process. We have had wonderful success over the last years with getting many, many people enrolled into the patient assistance programs. If you would allow, we would love the chance to see if we can assist you further. Please call our office at ***.At this time, you have been refunded $35.00, however, as stated, the initial administrative fee is non-refundable. Sincerely,Member Services

Dear Ms***,Thank you for bringing your concerns to our attention. I apologize that your experience with SCBN was not what you had expected. I have reviewed your account and would like to address each of your concerns.First, we are not in partnership with the Social Security
Administration. I am not sure how they were able to refer you to our website. We are a wholly separate entity. SCBN is a prescription advocacy program. Normally, people find us online, through our website or are referred by a family, friend or a providers office. We offer monthly memberships programs in which we assist our members to enroll into patient assistance programs through various pharmaceutical companies. We do charge a membership fee, monthly, for our services, not for medication.Second, we did receive the application from you, along with the prescription, but, you are correct, it was written incorrectly. Because each patient assistance program has their own guidelines and regulations, we must follow them, in order to get our members enrolled. Unfortunately, we never did receive the corrected prescription from you, but we did contact your providers office, who informed us they would fax it directly to the patient assistance program. That was done, per your providers office.Lastly, I do see that you were offered a hold for one month, which you declined, and I apologize for that. We should have placed it as a matter of courtesy. Therefore, I will refund $to your primary account. Please allow time for your financial institution to process that transaction.In your complaint, you stated that you paid a total of $in membership fees and the one time administrative fee. Upon review, the total paid was actually $190. If you feel there were additional fees, please check with your financial institution for clarification.If you have further questions, please contact our office at ###-###-####, Monday through Friday, am to 8pm, Central Time.Sincerely,Member ServicesSCBN

Dear Ms***,We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused.Select Care Benefits Network prides itself on our commitment to provide our members with the highest level of satisfaction
possible. We sincerely regret any unpleasant experience that may have occurred to detract from our level of service.After reviewing your account, I see that we did speak with each other on 02-12-2015. In that recorded conversation, you acknowledged that you had received our services and that medications were provided by the pharmaceutical company for a very long time, as a direct result of our assistance. Also, in that conversation, you were offered either a refund of $or one year free membership. You chose the refund.That money was refunded to you on 02-12-and I have verified it cleared your bank and was deposited back into your account. At this time, we feel no further refund is warranted. If you still need assistance with medications, you can contact our offices for assistance.Sincerely,Member ServicesSCBN

Complaint: ***
I am rejecting this response because: SBCN has not tried to contact me until today They did make several attempts to contact me in the beginning in regards to paperwork completion which I returned and thus have sent the complaint to Revdex.com for the unauthorized bank drafts I am still in need of the requested refund for at least the fees they have charged me which were the original $fee plus the two $fees they have taken out of my checking account without proper authorization for a toltal refund amount of $ Please advice as to when the refund will be received
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The issue has not been resolved and I have not received a call from anyone. In fact, I have been told by at least six customer service representatives that they where going to call me back and only one of them ever did. I have dealt with *** *** *** *** *** *** and several others whose names I can't remember. Ms***: I appreciate your form letter response advising me that you are capable of stellar service but, to date, I have not seen any evidence of it whatsoever and there is nothing in your response advising me what you or "another advocate" are going to be doing about this. I have been waiting for my first prescription of Uceris for going on three months. What appalls me the most is that, as a Prescription Advocacy Organization, you would allow almost three months to go by, charge me for your service, and not make sure that I have received my prescription on a timely basis. I realize that you are dealing directly with pharmaceutical companies and that they have their own requirements, paperwork, delays, procedures, and excuses BUT I AM PAYING YOU TO ADVOCATE FOR ME. Every time I call SCBN, I am told that the pharmaceutical company needs additional information. I have been working with my doctor to try to send you every form, application, letter, or other paperwork you have requested and nothing seems to satisfy them. In the meantime, my condition has not improved. In fact, it has deteriorated even further because of the stress of not getting the medication my doctor prescribed for me almost three months ago. I have Ulcerative Colitis, a chronic condition of the colon which, when flared up, causes chronic diarrhea, rectal bleeding, and severe cramping. Ulcerative Colitis is severely aggravated by stress. I have been homebound for almost three months waiting for my prescription and my quality of life is non-existent. I can't even go grocery shopping for fear of having an attack of diarrhea and not being near enough to a bathroom to prevent an accident in my clothes. If you were doing a proper job of advocating for me, you would work closely with the pharmaceutical company and my doctor to make certain that everything possible is being done to get my prescription delivered to me as quickly as possible. I should not have to call SCBN almost every day for a status report, be put on hold for forty minutes in some cases while your customer service representative gets put on hold by the pharmaceutical company only to be told eventually told that the pharmaceutical company does not have sufficient information. If I had a life or death condition requiring immediate medication when symptoms arose, I would have died a long time ago waiting to get my prescription. At this point, I have given up on trying to get my medication. It has gotten too upsetting and stressful for me to pursue this any further. If I don't get my medication by the end of this week, I will ask you to cancel my automatic withdrawal because I am not getting anything for my money and going to the Attorney General of the State of New Mexico to advise them of this matter and ask them pursue further action on my behalf. I am hoping that as a result of this complaint you will take a hard look at your systems and procedures and do whatever is necessary to be able to achieve the "stellar service" you speak of. Thank you. *** ***
Regards,
*** ***

Good afternoon ***,It was a pleasure speaking with you today and I am very pleased that we will be able to resolve this matter for you. Thank you for your understanding. Again, if you have any questions or concerns, you have my direct line and e-mailSincerely,*** ***Office
ManagerSCBN

Dear Mr***,Again, thank you for your comments. I apologize for any misunderstanding that has occurredIn reading your response and the review of the account, we did not cancel the account in February, because, at that time, you had indicated you would be sending in your paperwork to us. We would never want to assume a member no longer wants our services, cancel their account and have them in need of their medicationsI do see that our accounting department has already issued the $refund. In an effort to resolve this for you, I would like to meet half-way and issue another $refund. That would be a total of $105, which was half of your original requestIf you have further questions, please do not hesitate to contact our office at ***.Sincerely,Member ServicesSCBN

Complaint: ***
I am rejecting this response because: I would like a refund $since I never received any medication They never shipped any to the Doctor I went to *** *** and they are not familiar with this company It is a scam!!!!

Dear Mr***,I am in receipt of your complaint and I have fully reviewed your account. Your account has now been canceled with SCBN. Your drafts have been stopped effective 06/08/2016. However, upon signing up with SCBN, you were informed this is a monthly membership
program. In order for you to enjoy the benefits of the patient assistance programs with individual pharmaceutical companies, you need to comply with their regulations and procedures.We mailed you the New Member Kit, one day after enrolling in our program, and that contained all the documents necessary to obtain the medications from the pharmaceutical company. You did not return the paperwork to us, even after we attempted contact with you on three different dates. We do have a no refund policy, however, if you are still in need of assistance and would like to continue with your membership, I am willing to offer one month of free service. If you wish to do so, please call our offices at 866-722-6479. If you do not wish to continue, please be assured that you will not be drafted any further monthly charges, as I have now canceled your membership account with SCBN.Kind regards,Member ServicesSCBN

Dear ***,Thank you for taking the time to provide us with your experience and feedback. I am truly sorry for any misunderstanding regarding your membership services. We, here at SCBN, pride ourselves in excellent customer service. I have reviewed your account and I do see that
you are canceled at this time. However, in the recorded phone calls, you stated that you were having trouble with the Medicaid procedure and not with finding a provider. We would love the opportunity to assist you in obtaining your medications from the pharmaceutical companies. If you would still like assistance, please call our office and speak with any of our qualified advocates. I will gladly offer two months of free service while you complete the applications. If you need to change your address and/or provider, we can get those changes done for you as well.At this time, no refund is warranted or due. Please feel free to contact our office to discuss this further. Our office hours are Monday through Friday am to pm, Central Time, excluding holidays.Kind regards,Member ServicesSCBN

Dear Ms***,Thank you for bringing your concerns to our attention. I have reviewed your concerns and your account. I apologize if there was any misunderstanding regarding our membership services.It does appear that your account was never fully created and you were never billed for
our servicesTherefore, there is no monies to refund to your account. If you have any questions, please do not hesitate to contact our office at your convenience. Our number is ***, Monday through Friday, am to pm, Central Time.Kind regards,Member ServicesSCBN

Dear Mr***,Thank you for bringing your concerns to our attention I apologize for any inconvenience this has caused you I have reviewed your account and I see on 08/03/2017, you contacted our office and stated you were having a difficult time getting your doctor to cooperate and
make time to sign the paperwork, as she was on vacation for one month At that time, you asked to cancel your account, which was done immediately.I understand the frustration you are experiencing Unfortunately, we do have a no refund policy However, if you wish to receive our assistance with your medication, please call our office I have authorized two free months of service for you.Please let us know if you wish to continue Our telephone number is ***, Monday through Friday, am to pm, excluding holidays One of our advocates will be happy to assist you!Kind regards,Member ServicesSCBN

Dear Ms***,Thank you for letting us know about your continued concerns with SCBN. However, as I stated, we have not withdrawn $from your account. Perhaps you can check with your financial institution regarding that draft amount.I understand that the process of obtaining prescriptions and signatures can be very overwhelming, however, the pharmaceutical companies that provide the medications require that step. They need to be sure that you are prescribed that medication by a physician and that you have a medical diagnosis warranting use of the medication. Unfortunately, this is one step that cannot be skipped. This was explained in the recorded Welcome Call with our representative.As I stated, we would love to help you obtain your medication and assist with your enrollments into each program you need assistance with. Please call our office at ***.At this time, no refund will be issued, but we will offer one free month of assistance if you would like to return as a member.Kind regards,Member ServicesSCBN

Dear ***, I have received your complaint and reviewed your account. I do see that you enrolled for our membership services on 11/27/2017, and requested cancellation on 01/24/2018. Your account has been canceled, as per your request, and no further drafts will be incurred by
you.Because you did cancel after the initial day period, no refund is due at this time.If you have any further questions, please do not hesitate to contact our offices.Kind regards,Member ServicesPrescription Lifeline