International Towing & Recovery Corp.

Complaint: ***
I am rejecting this response because: They only refund one $there should of been two. We doubled checked with the bank and only one $was posted on 04-29-. I already said we was not expecting the $back just the two $fees which she got nothing for and we appreciate you honoring the refund for that but we would like it all
Regards,
*** ***

Complaint: ***
I am rejecting this response because: as of May there is still no refund of the 2nd $to be refunded As soon as that is done then we will except this to be satisfactory
Regards,
*** ***

Complaint: ***
I am entitled to a refund since I done everything they asked of meI was jerked around the entire timeAll I want is my money backThey did not do what they said they wouldI was made out to be irresponsible even though I gave them everything they wantedIt was very disrespectful and unprofessional of them to treat me that wayI know what I was told several times....yet since it's not in their notes they claim it wasn't saidI'm very upset....now they're calling me a liar on top of everythingThis is bullI want my money back! How many others do they do this to and get by with it? It's theft and fraud!
I am rejecting this response because:
Regards,
*** ***

Dear Ms***,I have received a copy of your concerns filed with the Revdex.com and I would like to apologize for any misunderstanding that may have occurred. Unfortunately, with the limited information in this correspondence and without speaking directly to you, I am unable to determine the exact
nature of the misunderstanding.I would love to have the opportunity to discuss this further with you, as it may be a useful tool for our training department. If you would like to discuss it further, please contact my desk at ***. If I am unable to answer, please feel free to leave a message.At any rate, I do see that you have requested a refund of $85.00. I do see that was issued and accepted by your financial institution on 07-01-2015. You may want to contact them if you do not show it on your bank statements yet.Kind regards,*** ***

Dear Ms***,Thank you for bringing this unpleasant experience to our attention. We appreciate your honest feedback. Please know that SCBN strives to provide the highest in customer service and we would never want our members to feel they have received anything less.I have
researched your account and I do see that you did, indeed, cancel within days of enrollment and return your New Member Kit to us. Therefore, I will issue an additional refund of $to your primary checking account on file with us. Please allow 3-business days for your financial institution to complete the transaction.Sincerely,Member ServicesSCBN

Dear Mr***,Your comments regarding your membership service are very important to us. We want our members to receive the very best experience with SCBN, and I apologize it was not what you experienced. I have reviewed your account, and it does appear that we were able to complete the
necessary forms to facilitate your enrollment with the pharmaceutical company. Unfortunately, due to the holidays, slower mail and guidelines within the pharmaceutical company itself, the processing of your application was delayed once it reached their offices. Because SCBN does not ship, store or sell medications, we have no control over their processes, once it reaches their office.I understand your frustration and would love the opportunity to be able to continue working on this membership for you. As a token of our appreciation for your membership, we would gladly offer three months free service, if you would like to continue with our advocacy services Please call our office at ***9, Monday through Friday from am to pm, Central Time, and speak with one of our trained advocates. However, at this time, we do not feel a refund is warranted, as the services promised were provided.Kind regards,Member ServicesSCBN

Complaint: ***
I am rejecting this response because:These people are nasty and rude on the phone and then keep their verbiage politically correct on reviews It's beyond obvious on the reviews which ones were written by employees, employees' family and friends, etc All the negative reviews address the same issue-scam, can't get their money back, rude employees, vagueness in refund policies, cancelling membership, etc This has been going on since at least October when ABC-Good Morning America reported on SCBN Hopefully the media will once again address this companies practices It makes for a great Prime Time Investigative Report
Regards,
*** ***

Dear Mr***,Thank you for bringing your concerns to our attention As you are aware, SCBN is a monthly membership program Our fees are to assist you with enrollment into the various pharmaceutical companies patient assistance programs I have reviewed your account and the notes
and the phone calls between our reps and your spouse I do see that your wife was working with our reps and we were told by her that you were getting the paperwork together and would be soon mailing it That was in May TO date, we have not received any paperwork from you.SCBN never assumes that a member wished to cancel their account, and per the terms and conditions, you are required to call us and request cancellation Once we received your wife's phone call on 07/31/2017, we immediately canceled your account and no further drafts will be drawn from you r account.At this time, as per the membership agreement, there will be no refund If you wish to contact our office for further assistance, please call ***, Monday through Friday, am to pm, Central Time.Kind regards,Member ServicesSCBN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
"I disagree with the amount in question because the company said it was $but my math adds to $225. There was an initial fee of $charged to my account in September and $for the months of October, November, December and January 2017. SCBN supposedly helps persons received medications when they cannot afford the pharmaceutical price, I never did receive any medications and I wonder if this is standard practice for the company." The updated information that I wanted to supply was that in my original complaint I said that I was given the company information by Social Security. That was incorrect. I was given the information by Caremark (the mail-order prescription company). I have already filed a grievance complaint with them.If you need follinformation or need to contact meplease call ###-###-#### or ###-###-####. Thank You,*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** *** I cancel the membership to within days so I want all my money back no money was sent to my bank I have check in to that

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***,As per our conversations and my voice mails, I am still working on this case for you. I left a voice mail for you on 04/01/2016, at 2:pm and have not received a response from you. I will attempt to contact you again, this afternoon.Further, you have not had any bank drafts from SCBNSincerely,*
*** ***
***

Complaint: ***
I am rejecting this response because: SNBC was aware that we were not submitting any paperwork, because we could not meet the amount needed to request assistance for our medication. I did respond that if we met the amount, I would contact them. If we were no longer using their service which I did not understand that it was any membership, I thought they were paying the money to the Pharmacy people.SNBC was aware that we were no longer receiving anything, so I don't understand why they did not stop taking money out of my account. The way it was described at the beginning was would you rather pay $instead of almost $for the medication. That did not sound like a membership. I am years old and I feel that they are guilty of taking advantage of elderly people. They should be put out of business because I expect they are doing this to other elderly people. I realize this is not the first time people have complained about them.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:In my conversations, emails and Revdex.com complaint I never said that I told SCBN to cancel anythingInstead, I have maintained from the beginning that it was my understanding that by telling SCBN that I was inline for coverage by another insurer, and that by NOT submitting the renewal paperwork, and by NOT receiving medication, I would not be charged anything. The fact of the matter is; SCBN did NOT receive any renewal paperwork from me, knew that I was NO LONGER receiving medication through their program, but continued to make regular, unauthorized withdrawals from my checking account.I have also maintained that it should be clear to SCBN that when someone does not submit renewal paperwork, they are, by definition, choosing not to renewTo charge anyone for services not provided is a form of fraud.The only mention I made to SCBN about their services and paperwork was that I was NOT ready to decide whether to move forward, due to the possibility I might receive low-cost health care coverage from the state of ***.I am again requesting a full refund of $
Regards,
*** ***

Dear Ms***,Thank you for bringing your complaint and concerns to our attention I apologize for any inconvenience this has caused I have reviewed your account and I am going to issue a full refund to your account Please allow time for your financial institution to process this
transaction.Sincerely,Member ServicesSCBN

Dear Ms***,Thank you for addressing your concerns regarding your mother's monthly membership account. I have reviewed the account, as well as the correspondence from you. Please allow me to explain the monthly membership charges. First, SCBN does not ship, store or sell
medications. In our conversations with your Mother and then with you, it was explained that SCBN is a monthly membership, we provide the services to get our members enrolled with the pharmaceutical companies and their individual patient assistance programs.For each of the pharmaceutical companies, they have different criteria and guidelines on their assitance as well as when they ship meds, what quantities and to where they will ship> Some ship in day supplies, while most are day supplies. Also, some will ship meds directly to a members home, while others require they are shipped to a providers office.I see that for your mother, meds were shipped for each of the applications, but, yes, they were at different times and some to the home, while others went to the providers office. We obtain our delivery information from the individual pharmaceutical companies, so I am sorry if the information they provided you was conflicting with what we have. I have checked again, and I see that the meds shipped as follows:S/w Xio re Advair - Shipped 9/10/and 11/10/(to home) Enrolled 9/08/to 12/31/S/w Destiny re Namenda and Bystolic - Shipped 10/05/and 12/10/(to Dr office) Enrolled 10/02/to 12/31/S/w Delbert re Remeron - Shipped 9/8/(to home) and 11/19/(to Dr office) Enrolled 8/3/to 8/03/S/w Jalisa re Effexor - Shipped 9/10/and 11/18/(to Dr office) Enrolled 9/10/to 12/31/S/w Elonda re Clopidogrel - Shipped 9/2/15, 11/30/15, and 2/19/(to home) Enrolled 8/21/to 8/21/S/w Dina re Edarbyclor - Shipped 11/11/(to Dr office) Enrolled 11/11/to 11/11/16.For one of the medications, Edarbyclor, the pharmaceutical company did try to reach the provider, in order to obtain information, so they could release more shipments, but the provider did not respond.The fees we charge are for our services and not the medications, that is why your mother was drafted on a monthly basis. Once the cancellation was requested, we did so immediatelyAt this time, there will be no refund issued. If medications were not dispensed by the providers, we could attempt to obtain a replacement from the pharmaceutical companies, with written explanation from the providers. If you have any further questions, please do not hesitate to contact our office at ***, Monday through Friday am to 8pm, Central Time.Kind regards,Member ServicesSCBN

Dear ***,Thank you for bringing your concerns to our attention. SCBN prides itself on our excellence in customer service. We are able to help many people enroll in patient assistance programs every day, for the benefit of receiving needed medications.I have reviewed your account and I
see that you signed up for our program on 09/16/2015. At that time, you did inform us that you were currently in the coverage gap (donut hole) and needed our assistance. On 09/25/15, you informed us, via telephone call, that you had received the documents we sent to facilitate your enrollment. We have attempted several times to help you get the forms completed and returned to our office. However, without your cooperation, we were unable to move forward.Our members are the most important priority we have. I would like to take this opportunity to offer four months free service, so we may be able to help you enroll and receive your medications. Please call our office and speak with any of our well qualified advocates. I have placed notes in your account.However, at this time, a refund is not warranted. If you have any questions or would like to continue your membership with us, please call 866-722-6479, Monday through Friday, am to pm, Central Time.Kind regards,Member ServicesSCBN

Complaint: ***
I am rejecting this response because: I have attached the proof of delivery for the packet which I sent via USPS over night shipment on 4/20/ The packet was picked up this morning, 4/22/2016, by "* ***" Please advise as to when the refund will be processed
Regards,
*** ***

Dear Ms***,I have issued the refund of $to your primary account on file with us. Please allow 3-business days for that to reflect with your financial institution.Thank you,Member ServicesSCBN