International Towing & Recovery Corp.

Dear ***,Thank you for bringing your concerns to our attention. I apologize for any inconvenience this has caused you. Our goal, at SCBN, is to provide each member with exceptional customer service. I am sorry that you were not satisfied.I have reviewed your account, and your
complaint. I do see that you left a voice mail with our office on 10-22-at 8:am, and although that is one day after the business days, I am going to refund the $application fee to you. Please allow time for your financial institution to process the transactionIf you need assistance in the future, please contact our office at ###-###-####, Monday through Friday 8am to 8pm, Central Time.Sincerely*** ***

Dear Mr***,I have received a copy of your complaint and I thank you for allowing me the opportunity to respond and address your concerns. SCBN is a monthly membership. As stated in the initial calls and all subsequent calls with SCBN, we cannot enroll you into the patient
assistance programs without the completed applications.We are regretful that you were unable to obtain the cooperation from your various providers, in order to complete the forms, and we did grant a one month hold on your account, in October. We did make available our services to you throughout your membershipUnfortunately, those forms would have been required by the various pharmaceutical companies.As stated in the Patient Assistance Membership Agreement, and the recorded phone calls, we have a no refund policy. I do see that your account was canceled immediately upon your request and no further drafts will be taken from your accountHowever, as a gesture of good faith, if you still require assistance with enrollment and wish for SCBN to continue working on your behalf, I will waive one months dues. If you are interested, please call our office at ###-###-####, Monday through Friday, am to pm, Central Time and one of our advocates will be able to assist you.Warm regards,Member ServicesSCBN

Dear Mr** ***,I have received your comments filed with the Revdex.com and I thank you for bringing this unpleasant experience to my attention. As I understand your concern, when you spoke with our representative in February (18, 2015), you asked for your membership to be canceled. I have
listened to that call and unfortunately, you did not request to cancel, rather, you let us know that you would get all completed paperwork in the mail to us by the end of that week.I understand your concern and as a courtesy, I will issue a two month refund to the account we have on file. However, if you are still in need of assistance, I invite you to please call our office and we can let you know if you will qualify for any programs. I would love to be able to have the chance to help you with your prescription needs.Thank you again for your feedback. Please let us know if you need additional assistance.Sincerely,Member ServicesSCBN

Dear Ms***,I have issued the $refund. Please allow your financial institution to process the transaction.Thank youMember ServicesSCBN

Dear ***,I apologize for any inconvenience you have experienced with SCBN. Our goal is always customer satisfaction and I regret that we fell short, in your experience. I have reviewed your account and the phone calls with our representatives. In the phone calls, we did
explain the $administrative fee is non-refundable. However, as a gesture of good faith, I will issue the refund to you. We will issue a check to you today. Please allow time for the USPS to deliver to your home.If you have any further questions or concerns, please do not hesitate to contact our office at ###-###-####, Monday through Friday, 8am to 8pm, Central Time, excluding holidays.Kind regards,Member ServicesSCBN

Dear Ms***,I cannot locate the membership to which you refer. Please call our office at ***, in order for us to assist you properly. Our office hours are am to pm, Central Time, excluding holidays.Thank youMember ServicesSCBN

Complaint: ***
I am rejecting this response because: I do not agree with the responseThis is not considered as resolvedThis is beginning to sound simply like your word against mineI will not accept the explanation given by the mentioned companyPlease post this publically, in order to worn othersI would like to hear the so called recorded conversations between your representatives and myselfThere has definately been a huge misunderstanding in how your company does businessI will not relentI want a refund of my $Then I will consider this as resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Even tough I was able to recuperate the money thru my efforts and working with my bankSCBN ignored my request for a refund and their staff was very rude and abrupt with meId does notnegate the fact that they fradulently acquire this money from me by misleading me and lying to me about getting a refund if I am not approveI got my money back thru no help from themThey should be expose so that they do not scam olderPeople like me with fixed income and a chronic and severe illness with hope of advocacy for needed medication That is very low and immoral
Regards,
*** ** ***

Dear Ms***,I am truly sorry for any inconvenience this has created for you. However, upon your enrollment in our monthly membership program, on 04/25/2016, all the terms and conditions were discussed in a recorded phone call. At that time, you were informed that we do have a no refund policy, after the first days of your membership. However, in order to be considered for even that refund, return of our work product is required. Unfortunately, you did not cancel until 06/02/2016. That would mean you are not eligible for any refund at all. However, as a courtesy, I would have refunded your last months membership dues, if you could return our work product. If you cannot return the unused applications, we will not be able to provide any refunded fees.Kind regards,Member ServicesSCBN

Dear Mr. [redacted] & Ms. [redacted],Thank you for bringing your concerns to our attention.  We are committed to providing the best customer service as well as the most up to date information for the pharmaceutical companies and their patient assistance programs.  I am sorry that you feel we...

fell short of that.I have reviewed your account and I see that you enrolled in our membership program to obtain help with the insulin, Lantus.  The pharmaceutical company that provides that medication bases their acceptance on a set of guidelines that includes running a "soft credit check".  Please rest assured that SCBN does not run these credit checks, it is done by the pharmaceutical company only.  During the course of their investigation, they discovered that you reside in a state that offers and "expanded" Medicaid program.  And because of that, they wanted you to additionally apply for and be denied for that, before they would supply medications. The only way around that is to provide them with tax documents from the previous year.  We offered to do that for you, so you could avoid the Medicaid process, but you declined.  We would certainly welcome the opportunity to continue to assist you and we offered you a hold on your drafts of membership services, but you also declined that.  If you would still like our assistance, please call our offices at [redacted] Monday through Friday, 8 am to 8 pm, excluding holidays.  Any of our advocates will be happy to assist you.Kind regards,Member ServicesSCBN

Dear [redacted],I understand that you still have concerns regarding the refund and the membership process.  First, I have confirmed with our financial institution that the refund of $35 was issued and accepted by your bank on 07-21-2015.  It may help to call your bank and they may be able to provide further details.As far as an additional refund, as the membership agreement states, you are not paying for medicines, rather you are paying for a monthly membership.  Your participation is required for this to be successful.  Reviewing your account, it seems that a letter from your insurance company is the only thing missing.  Again, I will be happy to go over the details with you, if you would like.  Please contact our offices Monday through Friday (except holidays) from 8 am to 5:30 pm, Central Time.  Kind regards,Member ServicesSCBN[redacted]

[redacted]Dear [redacted],Our office has been trying to contact you in regards to your account.  Please call us at [redacted], as soon as possible.Thank you,Member ServicesSCBN

Dear [redacted],Thank you for taking the time to reach out regarding your concerns.  I have reviewed your account.  As stated in the recorded calls with SCBN, we are a prescription advocacy company with monthly membership dues, to cover our services.I do see that you have canceled your...

account and we do have our original documents, therefore, I will refund $35 to your primary account.  However, as stated in our phone calls, the $50 administration fee is non-refundable.If you have further questions, please call our office at [redacted].  Our hours are Monday through Friday, 8 am to 8pm, Central Time, excluding holidays.Kind regards,Member Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],I have received a copy of your complaint and I have reviewed your account.  Please accept my apology for any inconvenience this has caused you.SCBN, per the Patient Advocate Membership Agreement, operated in a month to month agreement, which can be terminated at any time, if the...

member wishes.  I do see that we have been performing services on your behalf since your enrollment, 04/06/2015.  As recent as July, we sent your new applications to you and reached out via phone messages, e-mails and letters sent through USPS.  We had not heard back from you, however, we continued to work on your account.I have attached a copy of the agreement you signed, upon enrollment, which states, in part, that you must revoke to stop the membership program.  Simply not returning our calls is not revocation. We would never assume a member no longer wishes to be part of our program, without speaking with them.Upon your call, on 10/10/2017 and your request to cancel, we did immediately cancel your account and no further drafting will occur.  However, no refund is due at this time.  If you have any further questions, please do not hesitate to contact our offices at your convenience.Warm regards,Member ServicesSCBN

Dear Ms. [redacted],Thank you for bringing your continued concerns to our attention.  Again, I apologize fro any inconvenience you have experienced.  As previously stated, we tried several times to contact you by telephone, email and USPS.  We sent you all materials needed to enroll for the various pharmaceutical companies, along with detailed instructions. Once you requested cancellation of your account, it was done immediately.  Furthermore, we did refund your last monthly membership service payment, as a courtesy to you.I have verified with the pharmaceutical that three shipments of medications were delivered to your home.  One shipped on 09/11/15, one on 09/16/2015 and one on 06/11/2015.  At your request, the tracking number for the 09/19/2015 delivered med is : [redacted] via USPS.  I have verified it was delivered to your home address.  Furthermore, refills for two of the medications were placed and I have been informed they will be delivered within 7 business days.As I previously offered, we are willing to help with reduced membership dues if you are still in need of assistance and would like our help.  If so, please contact our office at 866-722-6479, Monday through Friday 8 am to 8 pm, Central Time.  In observance of the holiday, our offices will be closed Thursday, 11/26/2015 and Friday 11/27/2015.At this time, again, SCBN does not feel that additional refunds are due. SincerelyMember ServicesSCBN

Dear [redacted],I am sorry that you are not satisfied with the service provided to you.  As I stated in my previous response, once we received your application on 08-22-2016, we processed it and it was sent to the pharmaceutical company.  Your enrollment with the patient assistance program is a direct result of our services provided to you.  If you have further questions, please contact our office at ###-###-####, Monday through Friday, 8 am to 8 pm, Central Time.Sincerely,Member ServicesSCBN

Complaint: [redacted]
I am rejecting this response because:I personally called the [redacted] company who distributes the Medication. I have a date between [redacted] and I when I will be receiving my medication. Robin I do not want to play your game, this issue went on way to long. You people tell me the same thing everytime I talk to you. Like I said I do not wish to discuss this with you anymore.
Regards,**
[redacted]

Thank you, [redacted]. I, [redacted], would like to withdraw my complaint, Revdex.com complaint ID [redacted].  The company in question has finally answered their phone and promised me that they would cancel my membership.  Thanks to the Revdex.com for their attention to and resolution of problems. ...

[redacted]