International Towing & Recovery Corp.

Complaint: [redacted]
I am rejecting this response because:  it is illegal to charge for a program that will not assist me knowing that SS is my only income plus I asm a handicap person. II will forward this issue to my senator and  congressman I have already written to Texas governor about your robbery practices I won't stop finding resources     
Regards,  Practiced
Catalina FernandezI

Complaint: [redacted]
I am rejecting this...

response because: $50 need to be refunded, I did receive the $35 refund, however, my application was declined because I get help from social security LIS -  have written e-mails to Texas governor and other congressmen in reference to the  illegal practices of this company - Once rejected I expect a full refund - Due: $50
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],I am sorry to hear that your experience with SCBN has not lived up to your expectations.  While researching the account, I do see that we were able to send all required information to the pharmaceutical company for your medication.  As noted in your account, on July 15, 2015,...

you had been informed the application was on its way to the company and you would be receiving a letter from them, that you must sign and return to them.  That will complete your enrollment process.  It should not take another six weeks and I am truly sorry if that was the impression you were left with.I would love the opportunity to discuss this and explain the procedure to you.  Please give our office a call at [redacted], at your earliest convenience.  As discussed in previous conversations, your dues were for membership services and not medications.  Those services have been provided to you.  Your account is now canceled and will no longer be drafted, however, after careful review, no refund is due at this time.If you have further questions, again, please give us a call!Sincerely,Member ServicesSCBN

Dear Mr. & Mrs. [redacted],Thank you for writing back and attaching the documents for me.  I apologize for any inconvenience this has caused you.  In reviewing your account, I have decided to issue a full refund to your primary bank account.  Please allow your financial institution to accept the transfer and credit your account.Although we were unable to complete everything to your satisfaction while you were a member, I have taken some additional steps (at no additional charge) with the pharmaceutical company for the Depakote and I will follow up with them in the coming week.  I am hoping that will help Mr. [redacted] be enrolled with them, so he may obtain his medication anyway.I will email you at the e-mail we have on file, or you may contact our offices  to obtain a follow up.Sincerely,Member ServicesSCBN

Dear Mr. [redacted],Thank you for taking the time to contact SCBN regarding your concerns and complaints.  I sincerely apologize for any inconvenience this has caused you.  I have thoroughly reviewed your account and your complaint details. As you are aware, SCBN is a membership program with...

a monthly service charge.  You enrolled in our program in December 2015.  We have attempted to contact you several times regarding your completed paperwork, via telephone, email and USPS.  We did not receive any responses from you.In July of 2016, you called to cancel your account, on 07/06/2016.  Your account was immediately canceled and no further drafts will come from your account.  During that recorded telephone conversation, you informed our representative that the reason for cancellation was due to the fact you had now acquired health insurance that would cover the cost of the medication.As per our initial conversation as well as the terms and conditions of your membership, we do have a no refund policy.  However, because you canceled one day after your last draft, I will issue a refund for that months membership dues.  Please allow for processing time.  That should release on or about the 19th of July.  If you have further questions, please call our office at [redacted], Monday through Friday from 8 am to 8 pm, Central Time.Kind regards,Member ServicesSCBN

Dear [redacted],Thank you for your feedback.  I apologize for any inconvenience this has caused you.  I have reviewed your account and your comments with the Revdex.com.  As stated in your complaint, you did sign p for a membership.  The terms were fully explained not only in the Welcome...

Call, but all the paperwork sent to you.  SCBN is a prescription advocacy program, and we have been successful in helping you to obtain your medications from the pharmaceutical company since August of 2014.  These medications have shipped to your home on a regular basis because we have consistently performed the services.I do see that your enrollment for this year is also still active, and we have called in your refills on a regular basis, so that you will  not run out of medications.  That is the benefit of having a membership service.  Your concern regarding the credit card authorization is understandable, however, we do keep all your information private and secure within our office.  A credit card authorization is required for the protection of your information.  I assure you, it is standard practice for our business.However, I do see that you have canceled your account with us and we will no longer draft your monthly membership payments.  At this time, because the services you contracted SCBN to perform, were fulfilled, there is no refund due.If you have further questions, please call our office at [redacted].  Our hours are Monday through Friday, 8 am to 8 pm, Central Time. Again, my apologies for any inconvenience you have experienced. Kind regards,Member ServicesSCBN

Dear [redacted],I have received a copy of your concerns and I want to apologize for any misunderstanding and inconvenience. I understand that this process of enrolling into a patient assistance program can be overwhelming.  I have reviewed your account, and I do see that we were able to get you...

fully enrolled into the program, to receive your Eliquis.  Because of the guidelines of each individual patient assistance program, they did require a bit more documentation from you.  That is their guidelines, and not SCBN's.  We do work very hard to make sure that we follow their rules, in order to avoid any delays.  I am happy that you will be able to obtain your medication now, due to the work we performed on your behalf.  There is no refund due at this time.  Also, in your complaint, you stated that we withdrew $185 from your checking account.  I have confirmed that is not the correct amount.  Please check with your financial institution and they may be able to help you clarify the amounts of your monthly membership dues.  Please remember that the money you paid is for your membership, so that we can perform the services on your behalf.  It is not for the cost of the medication.If you still need assistance or have any questions, please do not hesitate to contact our office at [redacted], Monday through Friday, 8 am to 8 pm, excluding holidays.Kind regards,Member ServicesSCBN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: We were mislead as to the service that you claimed you could provide  us. We paid $100.00 for an application fee to you two payments of $50.00 that was taken from my checking account. We never received anything from you. I called you on July 9,2015 and told you his oncologist took him off the Sutent that's when you told me that we were paying for a membership fee that the meds were free.We were notified from Abbvie that they were unable to offer assistance for the Depakote ER500mg. The only thing that you have done for us is add another headache to all the other problems that we now have.  We thought you could save us some money on these two prescriptions. We told you we were paying $100.00 a month for the Sutent and $41.41 a month for the Depakote.You said you could get the Sutent for $35.00 a month and the Depakote for $15.00 a month. We never received anything from you. All you done was take our money for nothing that you said you could help us. We are on a fixed income and my husband has terminal cancer. I can't  believe they are people like you that take advantage of people like us who are trying to manage our situation. I hope that you can understand and refund the $200.00 that we paid for nothing.    
Regards,
[redacted]

Dear Ms. [redacted],I have gone over your accounting again.  The initial payment was 09/23/2016 for $85.00.  The next payment was 11/04/2016 for $35, then 12/02/2016 for $35 and 01/04/2017 for $35.  That total is $190.00 and we have refunded you $35 on 01/24/2017.Because you signed up so late in September, and requested your recurring draft dates be on or about the 4th of every month, we did not draft you in October 2016.  Your first monthly was actually November of 2016.If you have any further questions, please call our office.  We can mail you a complete transaction history.Sincerely,Member ServicesSCBN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]6, and find that this resolution is satisfactory to me.
Regards,
[redacted] PS~ I reject SCBN's implication that my Proof of Income was NOT in the original mailer, but at this point, I just want to move on.

Complaint: [redacted]
I am rejecting this response because:
The response from SCBN is correct as far as the amount.  They did not take money in October, but even though $190 for what??[redacted]l

Dear Ms. [redacted],I sincerely apologize for any inconvenience you have experienced.  I am so happy that we were able to resolve this issue for you.  If you have any questions, please do not hesitate to contact our office at [redacted], Monday through Friday, 8 am to 8 pm, Central...

Time.Kind regards,Member ServicesSCBN

Dear [redacted],I am so sorry that you are experiencing this frustration with your membership.  Trust me, we feel your pain when it comes to that particular pharmaceutical company. At the beginning of each year, companies slow down, due to influx of applications.  I wish there were an easier...

way to handle them, but, they are set in their ways!However, that does not mean that you should feel this frustration and be left without your meds.  I cannot send you any medication, but, I can ease the financial burden a bit.  We do tell all our members that it can take up to six weeks before your first shipment of medications has arrived and I do see you have passed that window.I will be holding your April and May drafts for you.  I will also make sure that we continue to follow up on this until we have an answer from the company.  I will have one of our reps call you with the details, no later than Wednesday at 10 am.I hope that you will allow us to make this right for you.  Talk to you soon.Sincerely,Member ServicesSCBN

Dear Ms. [redacted],We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused.Select Care Benefits Network prides itself on our commitment to provide our members with the highest level of satisfaction...

possible.  We sincerely regret any unpleasant experience that may have occurred to detract from our level of service.I have reviewed the account for your sister-in-law, Ms. [redacted]. I see that the membership was opened on 02-20-2015 and was not canceled until 04-16-2015.  We did refund the two monthly membership dues to the primary account, however, in order to receive a refund of the one time application fee, cancellation must be done within 3 business days of the start of the membership.  The entire New Member Kit must also be returned.I have attached a copy of the authorization you signed for bank drafts.At this time, we feel no additional refund is warranted.  Should you need further assistance, please do not hesitate to contact our office at your convenience.Sincerely,Member ServicesSCBN

Dear Ms. [redacted],I have received a copy of your concerns and I want to apologize for any inconvenience you have experienced.  Our goal is always to help our members utilize their memberships and receive their medications.  I have reviewed your account, and I do see that you enrolled with...

our program, by contacting our office, on 06/23/2016.  At that time, we did explain the membership program to you, and you did agree to the terms and conditions.  It appears we have tried to reach you, by phone, and by USPS, but have been unable.  At this time, I have canceled your account, so that you will not experience any further drafts.  However, we have not withdrawn $915.00 from your account, perhaps you are mistaking us with another transaction/business.I have also pulled all call records and there is not a record of you calling our office on the dates you listed. If you would still like our assistance, please contact our office at [redacted].  We are open Monday through Friday from 8 am to 8 pm, Central Time, excluding holidays.  Any of our knowledgeable advocates can assist you. Kind Regards,Member ServicesSCBN

Dear Ms. [redacted],Your money has already been refunded to you.  Please call your financial institution for further assistance.Thank youMember Services

Dear Mr. [redacted],I apologize for any inconvenience this has caused.  I have reviewed your account, and your response.  You stated that you no longer have the paperwork, however, on July 19, you stated that you took the applications to your providers office.  Please return those unused applications and we will issue the refund to your primary account, or via check, if you wish.Kind regards,Member ServicesSCBN

Ms. [redacted],It appears that you have spoken with our team members and a refund was agreed upon.  It does take time for the financial institution to process.  Please allow a bit more time for that to be completed.Thank youMember ServicesSCBN