International Towing & Recovery Corp.

Dear Ms [redacted] ,Thank you for taking the time to leave us your honest feedback We sincerely regret that you have not been completely satisfied with the services provided to you Our goal is to help you become enrolled in the patient assistance programs so that you will receive your medications.I have reviewed your account and I do see that you were temporarily enrolled in the program and did receive a day supply of your medicines Because they are requiring additional information, they will not ship another supply until they receive it Please contact our office so that we may be able to go over that information with you Our telephone number is [redacted] and our hours are Monday through Friday, am to pm, Central Time Again, we apologize fro any inconvenience or misunderstanding and look forward to earning your business.Kind regards,Member ServicesSCBN

Complaint: [redacted] I am rejecting this response because: I never received any medications I was told on several occasions that they would be delivered in the next to days.The money withdrawn was $ July to Select Care Benedues 12th [redacted] withdrawn from my checking account August 12, $withdrawn Select Care Benefits 11th [redacted] Sept $ Select Care Benedues 08th [redacted] I was told when I called and spoke with [redacted] that I did qualify due to my out of pocket cost I sent all the paperwork in with the Drs prescription and information with all the receipts that justified my qualifications However I did not hear anything for weeks I called and was told I did not qualify and I needed to send in additionals receipts, which I did Did not hear anything again for weeks Called on 9/1/and was told it was faxed to [redacted] , however they had not received it My question, don't you get a receipt when a fax is received Yes called on 9/7/ [redacted] had not received the fax will fax again should have medicine in to days I explained I had only a small amount left, and as you know you do not stop blood thinner, t his can cause a stroke Her suggestion...go get samples from Dr Called on 9/ [redacted] still does have the fax I never received any calls from stating when, what and if I would ge this medicine On 9/20/ I was out of medicine ..called spoke to [redacted] and told I wanted to cancel She agreed , spoke to Supv [redacted] asked to cancel a SCAM.My Cardiologist was supprised I was paying for medications from this company.Regards, [redacted] [redacted] Mcgar

Complaint: [redacted] I am rejecting this response because:Again, your representatives are untruthfulI was approved by *** soley because I called them myselfYour company told me I was still unapproved less then an hour before I call the manufacturerSo therefore, no it was not due to the "hard work" of your companyYour company is nothing but a scamYour company is in direct violation of the contract in which I signed with youYou were untruthful, did not reder the services you promise, withheld information from me and withheld my medications from me for monthsI deserve a refund of all my money and if you will not render me what I deserve then I will take this further then the Revdex.com Regards, [redacted]

Dear ***,I am very sorry for any inconvenience you have experienced I have reviewed your account and I do see that both you and your significant other have been in contact with our office As stated, once we receive our work product back, we will issue your refund However, we will need you to kindly return the entire New Member Kit, unaltered and unusedThere is a large envelope, postage paid, in the kit, which you can use to return our product If you have any questions, please do not hesitate to contact our office at 866-722-6479, Monday through Friday, am to pm, Central Time.Thank you,Member ServicesSCBN

Dear Mr [redacted] ,I wish to apologize for any inconvenience this has caused you I did review this account and I do see that we have received back the New Member Kit and a refund in full is due Please allow time for your financial institution to process the request.Sincerely,Member ServicesSCBN

Dear ***,I am in receipt of your additional concerns I have reviewed your account again I have listened to the welcome call, as well, that you did with [redacted] at 3:pm, on 02/19/ At that time, [redacted] explained, twice, the $fee is a non-refundable administrative fee The only time this is refundable is if your account is canceled prior to us preparing your New Member Kit and mailing it to you You signed up with our membership services on 02/19/and your New Member Kit was prepared on 02/22/at 7:am and mailed at 11:am, that same day You did not cancel until 03/01/at 1:pm.Unfortunately, the $is a non-refundable fee, in this instance I do see the $monthly membership fee was returned to your financial institution on 03/11/and should have cleared by this time Please call our office if you have further questionsKind regards,Member ServicesSCBN

[redacted] I am still waiting for the $to be refunded to ***'s account they said that they was refunding the two $charges but we only received oneI sent a request but not hearing anything backCan you check on that for us Thanks in advance for your time Regards, [redacted]

Dear Mr [redacted] , I have received your complaint and I have reviewed your account Please see the attached documents The Membership Agreement states you agree to a month contract You will also note the signed agreement stating you received, reviewed and agree to the terms.However, I will cancel your account, effective immediately, but, there will be no refund at this time.If you have further questions, please do not hesitate to contact our office.Sincerely,Member Services

Dear Mrs. [redacted] ,I want to thank you for bringing your concerns to our attention. I sincerely apologize for any inconvenience and frustration this has caused you. I have reviewed your husbands account and the information relayed to you in each of the telephone calls.First, let me say,... Prescription Lifeline does not sell or ship medications. We are a prescription advocacy service and we assist our members to enroll into patient assistance programs. The service fee we charge, on a monthly basis, is to process all your paperwork in a timely manner and correctly, the first time. This reduces the chances of being delayed or denied by the programs. Our members find our services invaluable. Without it, they would not be able to receive their costly medications.Further, we communicate directly with the various programs, place all refills before medication runs out, and we make sure you have the tools to re-apply each year. We constantly update our database of information, as new guidelines from the companies are initiated.While it is true that some leg work is done by you, it is due to the regulations of each company. We simply cannot sign the forms on the providers behalf, or attend any appointments with you or your husband, to get paperwork signed by your doctor. We do pre-populate as much information on the applications, as possible, to reduce what needs to be filled out by you. I am sorry if that was misunderstood at the beginning. Further, the six week time frame to receive medications is an average. The sooner we receive back all paperwork from our members, the sooner it can be sent to the program and processed.In regards to your request for a refund, it is explained in the recorded calls that the initial $50 administrative fee is non-refundable. However, as a courtesy to you and your husband, once we receive the entire New Member Kit back, complete and unaltered, I will refund the $115.00 to your account.To date, you have not returned the New Member Kit to our office. Please do so today and once received, I will issue a full refund of $115.00.With warmest regards,Member ServicesPrescription Lifeline

Dear ***,Thank you for your questionAs discussed in previous phone calls, we will gladly refund your entire membership dues and application fee, once we receive the entire, unused New Member Kit It was sent to you on 12-16-2015, immediately after you enrolled in our program That is the work product we were referring to in the previous response.If you have further questions, please contact our office at 866-722-6479, Monday through Friday am to pm, Central Time We will be closed 01-01-2016, in observance of the holiday.Sincerely,Member ServicesSCBN

Complaint: [redacted] I am rejecting this response because: I feel that this is completely unsatisfactoryI am not willing to accept one month’s dues as repayment for two years of $per month taken out of my checking account for a subscription that I did not authorizeI intend to fight this for as long as I have to, even if I have to file a suite against this companyThey are leading people to believe that they are paying for a prescription when it is actually a subscription Regards, [redacted]

Dear Ms [redacted] ,I have received a copy of your concerns and I have reviewed your mother's account with SCBN As you noted in your letter to the Revdex.com, it is the Combivent application that the doctor is to fill out, that we need returned Once the original form returned, we will refund your mother's membership fees and initial charge, for a total of $85, in full.If you have any questions, please do not hesitate to contact our office at [redacted] , Monday through Friday am to pm, Central Time.Kind regards,Member ServicesSCBN

Good afternoon ***,I received your complaint filed with the Revdex.com and wanted to take a few minutes to address your concerns and explain our membership As you are aware from your enrollment with SCBN, we are a monthly membership program The month enrollment refers to the actual
patient assistance program and not your enrollment with SCBN The pharmaceutical company requires the annual re-application We maintain your SCBN membership until canceled by you I do apologize for any confusion that caused you.I have reviewed your account, and I do see that you have filed charge backs with your bank That would constitute you receiving your fees back and a refund is not possible at this point If you have any further questions, please contact our office at *** One of our advocates will be happy to assist you.Thank you,Member ServicesSCBN

Dear Ms***,Thank you for providing the information I needed to review the account for your daughter, Ms***. I do see that you are concerned that Ms*** did not receive any medication. Please note that SCBN is a monthly membership. We do not stock, sell or ship medication from our facility. Instead, we assist our members in enrolling in the various patient assistance programs, in order to receive their medications.After reviewing your daughters account, I do see that she was fully enrolled into the program for her CellCept, and did receive a day shipment in late May 2016. However, it does appear that there were issues with the providers, once your daughters dosage increased.Unfortunately, without the full cooperation of the providers, we cannot implore the patient assistance programs to change how much medication to send. This is why so many people find our service to be such a wonderful benefit. We assist our members in the navigation of these complex programs.I also see that your daughters account was placed on a hold, avoiding drafting of your account, as well as now, fully canceled. There should not be any more drafts coming from your bank account or credit card.At this time, although there is no refund due, as we did provide our services, I am going to issue a refund of one months membership dues in the amount of $35.00. A check will be mailed to the address listed on the membership account.If you have further questions or require additional information, please contact our offices at ***, Monday through Friday am to pm, Central Time, excluding holidays.Kind regards,Member Services

Dear Mr***,Thank you, again, for allowing SCBN to respond to your concerns. SCBN was able to provide services so that you would be enrolled in the two pharmaceutical companies patient assistance programs. Again, I would like to extend the offer of three months free services to you, and we will continue to assist you in this matter.However, as a gesture of good faith, I will issue one month membership dues back to your account, in the amount of $50. Please allow your financial institution time to process the transaction.Kind regards,Member ServicesSCBN

Dear ***,Thank you for bringing your concerns to my attention. I sincerely apologize for any inconvenience you have experienced. I have reviewed your account and recorded calls from February, March and April of 2016. I am unable to find any calls from the telephone number
listed on your account. If you believe it could be another number, please let me know.However, in the meantime, as a courtesy, I will refund the May membership payment, as it was close to the date you canceled. Please allow your financial institution to process this transaction.If you have further questions, please do not hesitate to contact our office at ***, Monday through Friday am to pm, Central Time, excluding holidays.Kind regards,Member Services

Dear Ms***,Our records indicate that your bank accepted only one of the two $refunds. I will attempt to send another through this week.Sincerely,Member ServicesSCBN

Dear ***,Thank you for allowing us to work with you and solve these issues If you have any other questions, please call our office and let us know! ThanksMember ServicesSCBN

Dear Ms***,Thank you for bringing your concerns to our attention. I am sorry to hear that you are concerned for the safe keeping of your personal information. Please be assured that we do not sell or share your personal information. The pharmaceutical companies will require a
great deal of information, to confirm that you are indeed eligible to receive their assistance. That is the only information we ask you to provide us.In reviewing your account, it seems that we tried several times to reach you via telephone as well as email and USPS. On 09-17-2015, when you called to cancel your account, we did so immediately. No further bank drafts will occur. I apologize for any misunderstanding regarding the request for a refund. It is not a website, rather an email address. However, it does not appear that you are eligible for a refund at this time. We have offered the assistance and provided you the services requested. I would like to extend two free months of service to you at this time. If you wish to continue with our program, please call our offices at ***, Monday through Friday, am to pm, Central Time.Again, I apologize for any inconvenience you may have experienced. Our goal at SCBN is to provide the highest customer service. I would love to be able to have a second chance at assisting you, if you would allow.Kind regards,Member ServicesSCBN

Complaint: ***
I am rejecting this response because: First and foremost let me correct you, their were NO services provided to me from your companyThe forms that you mention in your email are the EXACT forms that I filled out on the pharmaceutical companies web site for disadvantaged, low income people applying for helpI filled out the forms directly from the pharmaceutical companies web site, supplied them with the same w-that your required, to qualify for FREE medicationI did qualify and have been receiving my medication since June 1,2015.I NEVER FILLED OUT THE FORMS THAT YOU SENT ME, NEVER SIGNED A CONTRACT, NEVER RECEIVED ANYTHING FROM YOUR COMPANY! When I called your company to inquire about a refund You had me send back all the forms you sent me in the original envelope in order to get a refund.I did not recieve ANY shipment from your company on 9/19/I am requesting proof of delivery and tracking numbers for the shipment that you are referring to on 9/19/2015!You have not addressed the issue of this complaint, I DID NOT RECEIVED ANY SERVICES FROM YOUR COMPANY YET YOU WITHDRAWED $FROM MY BANK ACCOUNT! I WANT MY MONEY BACK ASAP FOR NO SERVICES RENDERED!!
Regards, *** ***
*** ***