International Towing & Recovery Corp.

Dear *** ***,I apologize for the miscommunication regarding you account. After review of your account, it does appear that you did receive a refund of $to primary checking account. That was for the second month draft.As far as no medications received, SCBN does not ship or store
medications. We are a membership based programIt appears that you have not completed the required steps in order to fully enroll with the pharmaceutical company. Per the account notes, we have been in contact with you on several occasions and have been unable to complete the process due to lack of required information from you. If you wish to complete the process, please contact our office at ***. Our hours are Monday through Friday from am to 5:pm, Central Time. One of our representatives will be more than happy to assist you.Sincerely,Member ServicesSCBN

Dear ***,Thank you for bringing your concerns to our attention I have read your complaint and reviewed your account I do see that we had been in contact with you and providing the services of your membership As you are aware, SCBN is a monthly membership service We do
not sell or ship medications.I further see that you did call our offices on 07/18/and request that your account be canceled, which was immediately done We do have a no refund policy, however, as a courtesy, I will refund one months membership dues to your account Please allow time for your financial institution to process this refund.If you have any questions, or need further assistance, please contact our office.Regards,Member ServicesSCBN

Complaint: ***
I am rejecting this response because: I have attached the proof of delivery for the packet which I sent via USPS over night shipment on 4/20/ The packet was picked up this morning, 4/22/2016, by "* ***" Please advise as to when the refund will be processed.Regards,*** ***

Dear Ms***,Thank you for taking the time to bring your concerns to our attention. I apologize for any inconvenience this has caused youSCBN is aware of the high cost of medications and the frustration when dealing with the various pharmaceutical companies and their patient assistance
programs. We have spent the last years trying to make the process as easy as possible for our members. However, we do not sell or ship medications. As you are aware, we are a monthly membership program. We assist our members with their enrollment into these programs. I have reviewed your account and I do see that you signed up for our membership on 09/26/2016. At that time, it was explained that we would need your paperwork back, completed by both you and your provider, in order to send to the patient assistance program. We attempted to contact you in October, November and December, for the paperwork. Unfortunately, we did not receive your paperwork back until January 3, 2017. At that time, your Medicare Part D benefits began again, making you ineligible for the patient assistance program until the coverage gap is reached. We also offered a hold on your monthly drafts, which you declined.Because this process can be confusing and overwhelming, it is our goal to simplify it for you and to continue to advocate on your behalf. At this time, your account is canceled and no further drafts will occur. However, we would love the opportunity to show you the benefits of our program and help you once you do reach the coverage gap for 2017. If this is something you would be interested in, please call our office at ###-###-####, Monday through Friday am to pm, Central Time. One of advocates can assist you. I have put a note into your account, offering a three month hold on your account. We will gladly go over the process with you and mail out new applications.I sincerely hope that we will be able to assist you in the future. Thank you for your time.Kind regards,Member ServicesSCBN

Dear Ms***,Thank you for bringing your concerns to our attention. I apologize for any inconvenience and frustration this has caused you.I have reviewed your account, all the notes and phone calls. The membership and the processes of the program were explained, in depth, during the
calls with the New Member Advocate and your Welcome Call. It was also reviewed in the New Member Kit, prepared specifically for you and mailed to your home. Our fees are not for the medications, rather, for the services we provide to you. We assist your enrollment with the pharmaceutical company and their patient assistance program for your medication.Regarding your Part D Medicare: it is acceptable to the manufacture. What was needed, was a test claim, from your pharmacy. This was discussed both in the welcome call and subsequent calls with our representatives. Unfortunately, the hand-written amounts you sent to us will not be accepted by the pharmaceutical company. You were not denied by them and we would still be able to assist you, providing we have the correct document. If you would like to continue your membership, please call us at your earliest convenience.As for the refund policy, you are correct in stating that we did not offer one. Refunds within the first days are in full, after that, refunds are limited to the initial days. You signed up with our membership on 09/08/2017, and you canceled on 10/24/2017. Therefore, no refund is due at this time.If you have questions, please contact our office at ***.Sincerely,Member Services

Dear ***,Thank you for bringing your complaint to our attention. I have reviewed your account and listened to the recorded calls. You did become a member with us on 03/11/2015. At that time, you needed assistance with just the one medication. During the recorded
welcome call, you were advised this is a membership and that you are paying for services and not medications. This information was also relayed to you within your New Member Kit.On 05/18/2015, you did call to ask about adding a medication. At that time, we did inform you there was not a program for that. You did state you were continuing with the original medication.At no time did you call and request cancellation of our account. Our company did reach out to you several times, and sent documentation to your home address. We do not automatically cancel accounts, unless specifically instructed to do so, by our members.At this time, your account has been canceled and no further drafts will be incurred by you. However, as stated in our membership agreement, we do have a no refund policy. I have also attached a signed ACH authorization you provided us. If you have any further questions, please do not hesitate to contact our office.Kind regards,Member Services

Complaint: ***
I am rejecting this response because: I did not receive medications for a lengthy time I asked for my money back & was told I would only receive $I requested at least year monthly fees given back but was told I would only receive $
Regards,
*** ***

Complaint: ***
I am rejecting this response because: WHAT PRODUCT????
Regards,
*** ***

Dear ***,Thank you for allowing me to review your concerns and address this for you. First off, please accept my apology for the confusion and misunderstanding. I deeply regret any frustration this process has caused you.I have reviewed your account and I do see that we originally
were helping you with your Nexium enrollment. Unfortunately, that pharmaceutical company no longer offers the brand name drug. We did locate a program for the generic, but, they do charge a higher fee, which is passed on to the member.I am happy that your doctor no longer feels you need this medication. I will certainly refund the last months membership dues, of $100, to your primary account. Please allow for your financial institution to process and apply back to your account.Kind regards,Member ServicesSCBN

Complaint: ***
I feel this company is a SCAMThey withdrew over $from my bank acc"t an refuse to return it an I have never received any medication I was to recieve
I am rejecting this response because:
Regards,
*** ***

Revdex.com: It will be resolved when I have recieved a full refund into my bank account
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
No service was used. I feel you owe me for October.
Regards,
*** ***

Dear ***,I am truly sorry to hear that you are not satisfied with SCBN. That was truly not our intentionI appreciate your feedback and hope that you will give us a chance to make things right for you. First, allow me to please remind you that SCBN is a membership program. As
such, the fees we charge are for membership dues. As part of that service, we pay the pharmaceutical company and the patient assistance program for generic medications (Duloxetine falls in this category), once our members are enrolled. Name brand medications are mostly free from the patient assistance programs.I have reviewed your account and the payments we sent to the pharmaceutical company. I have determined that they were indeed paid for and shipped three day supplies of your medication, on 05-17-2016, 08-10-and 10-26-2016.We have worked with this pharmaceutical company for many years and I am sorry if the representative you spoke with did not recognize our nameIf you would like us to continue assisting you to receive your medications, please contact our office at ###-###-####, Monday through Friday 8am to 8pm, Central Time. One of our highly trained advocates will be happy to assist you. For now, your membership has been canceled and no further drafting will occur.Thank you for your time.Kind regards,Member ServicesSCBN

Dear ***,Thank you for the opportunity to address your concerns with your membership. I have reviewed your account and have tried reaching out to you, as I need additional information. Please call our office at 866-722-6479, Monday through Friday am to pm, Central Time.Kind
regards,Member ServicesSCBN

Complaint: ***
I am rejecting this response because:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me, the membership is not in my name it is in the name of my daughter they are aware of
this so idk why they are trying to act as if they are not we still have the membership kit with the membership ID attached as well the membership is in the name of my daughter *** *** she spoke with them yesterday as a matter of fact to confirm that they in fact cancelled her membership the money is coming out of my account because I am the one that takes care of her financially, they sent a confirmation email to her yesterday confirming the membership cancellation, as I stated if you all would like proof then I would gladly send it to you all as attachments with no problems at allI just would really appreciate if they would reimburse me the money they took from my account because my daughter never received medications from them for those following months yet their advocate stated that her medications get refilled every 7th of the month when she asked them when is she supposed to receive refills because she was running out of the ones they sent her in MayI am thinking this is because they claimed they received and processed the paperwork on the 7th of April according to the tracking information on their support website. this is the third or forth time I have asked you all to contact me so we can discuss this like mature adults as Bob changed the number from the *** number if you could please call either *** or *** my daughter and I would greatly appreciate it!
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I do not agree with this solution and I am in desperate need of my money in order to purchase my badly needed medication that you did not provideIf it is too late to terminate my membership than I would like my medication or refundNo other solution will be acceptedI also plan to contact my State Medical Office and District Attorney to inform them of this dishonest practiceAlso I was not informed of the deadlines or paperwork requirementI also did not sign or return any signed documents to agree to you making any withdrawals from my bank account paperwork or no paperwork
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I The medicine, Eliquis, did not come from their company it came from TheraCom Dr *** office sent all the information to them S C B N was not involved I never received any medications from SCBN after having $deducted from my account Cancel my membership.....DO NOT WITHDRAW ANYMORE MONEY FROM MY ACCOUNT! I PAID $FOR NOTHING I DID ALL THE PAPERWORK , FAXED, COPIED, GOT INFO FROM DOCTOR CABELL......MADE ALL THE PHONE CALLS....THEY DID NOTHING M YDR AND HIS NURSE ARRANGED FOR MY MEDICATIONS TO BE SHIPPED TO MY HOUSE.*** ***

Dear Ms***,I have received a copy of your complaint and have reviewed your account. I do apologize for any inconvenience and frustration this has caused you. As you were made aware during your recorded calls with our representatives, this is a monthly membership service.
The dues you paid are for the assistance in enrolling you into the patient assistance programs through the pharmaceutical companies. In reviewing your account, I see that you signed up for your membership with us on 08/27/2017. Your initial draft was on 08/28/2017. At that time, you requested all subsequent drafts be on or about the 15th of each month. Your next draft was 09/15/2017. The final draft, of $was on 10/16/2017. After you signed up with us, we attempted to contact you, via email, phone and USPS, on 09/05/2017, 09/08/2017, and 09/28/2017. We do so to make sure you are completing all necessary paperwork and see what assistance we can offer you. We did not receive any response from you, until 10/17/2017, when you called to cancel your account. At that time, you indicated you may call our office if you required assistance in the future.On 11/29/2017, you did call our office again and request a refund of your dues. We explained it was not our policy and that no refund was due. As a courtesy, if you still require assistance, I will offer one free month of dues. Please call our office and let us know if you wish to continue with the service. However, no refund will be issued at this time.Kind regards,Member Services

Dear Mr***,First, let me please apologize for any misunderstanding and inconvenience you have experienced. Our number one priority is the satisfaction of our members and helping them enroll into the pharmaceutical companies patient assistance programs. Many of the programs are very
difficult to navigate on your own and that is where we come in. We are experienced in the various programs and their extensive requirements.I have reviewed your account, and I see that you spoke with one of our reps on 04/14/2016. At that time, she stated that we will refund all of your fees, in full, if you return the New Member Kit and all our work product. You can simply write on the envelope, RETURN TO SENDER. Once received, I will release the full refund.We would love the opportunity to continue to help you, if you so wish. Please call our offices at 866-722-6479, Monday through Friday, am to pm, Central Time, and any of our personal care advocates can assist you. If you do not wish to continue, please return the entire, unused New Member Kit and we will refund your money.Kind regards,Member ServicesSCBN