International Towing & Recovery Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is possibly a good resolution to me. They need to provide me an address and to whose attention should be on the envolope. I do not want the complaint closed until I receive my refund. Thank you.
Regards,
[redacted]

Dear Ms. [redacted],It was a pleasure speaking with you this afternoon.  I am so glad that we were able to come to a resolution for this matter.  Again, if you need anything, please let me know.Sincerely,[redacted]Manager/SCBN

Dear Ms. [redacted],I have received a copy of your complaint and reviewed your account. We appreciate your feedback and we take your concerns very seriously. Our goal is to help our members receive medications from the pharmaceutical companies and their patient assistance programs.  Your satisfaction...

is our goal.I do see that you have canceled your account with us, and the drafts have stopped.  Please be assured that we do not sell, trade or share any of your personal information with any companies, other than the pharmaceutical companies that provide the medications.  That being said, the documents we need returned to our office, in order to be considered for a refund, are the complete, unused applications from your New Member Kit.  Those are our work product.  There are three that need to be returned to our office.  That information was stated in the New Member Kit, as well as in the recorded phones calls with our representatives.  Once we receive all of the unused, complete, original applications, we will happily refund your most recent membership dues.If you have any questions, please do not hesitate to contact our office at [redacted], Monday through Friday, 8 am to 5 pm, Central Time.Kind regards,Member Services

Dear [redacted],I am sorry your experience with SCBN was less than satisfactory.  Our attention is always on our members and helping them to enroll with the patient assistance programs through the memberships we offer.  I have reviewed your account and listened to the recorded phone calls...

between you and our representatives.  During the initial phone calls with SCBN, you did state that you did not have any prescription coverage.  Your membership kit and the items requested were based on that information.  Unfortunately, once we received your documentation, we did discover you do have prescription (Medicare Part D) and that changes the requirements of the patient assistance program.After speaking with you, it seems you are unable to meet those requirements and decided to cancel your monthly membership with SCBN.  I do realize that the omission of Medicare D information was not intentional, merely an oversight or misunderstanding of your coverage.  We do have a no refund policy, however, as a gesture of good faith, I am refunding $35 to your primary account.  Please allow time for your financial institution to process this transaction.  It could take up to 7 business days.If you still need help, please call our offices and speak with one of our representatives.  Sincerely,Member ServicesSCBN

Dear Ms. [redacted],Thank you for allowing SCBN to address your concerns.  I have located your brother's account and I have reviewed it.  First and foremost, please understand that the membership dues are not premiums.  We are not an insurance of any kind.  We assist our members in...

applying for patient assistance programs through various pharmaceutical companies.  This information is explained in the initial calls with SCBN as well as the literature contained in the New Member Kit.I do see that your brother is an active member with our company and that we are working on his behalf to appeal the initial decision from the pharmaceutical company.  It appears that our most recent phone conversation with you was on 10-12-2016 and 10-13-2016, and at that time, you requested we continue to assist your brother.  If this is not the case, please contact our office as soon as possible and we will cancel the account.  Our office hours are 8 am to 8pm, Central Time, excluding holidays.  Our telephone number is [redacted]. I am sincerely sorry for any confusion this has caused.Kind regards,Member ServicesSCBN

Dear [redacted],Thank you for your question. As discussed in previous phone calls, we will gladly refund your entire membership dues and application fee, once we receive the entire, unused New Member Kit.  It was sent to you on 12-16-2015, immediately after you enrolled in our program.  That is the work product we were referring to in the previous response.If you have further questions, please contact our office at 866-722-6479, Monday through Friday 8 am to 8 pm, Central Time.  We will be closed 01-01-2016, in observance of the holiday.Sincerely,Member ServicesSCBN

Dear Ms. [redacted], I am happy that the refund was processed.  However, you were accepted by the Low Income Subsidy program, because we applied you, as part of your membership.  That enabled you to receive assistance directly through Social Security.  Once Social Security begins with help, the pharmaceutical company will no longer assist.The $50 fee is a one time, administrative fee that is non-refundable.  Services were provided and you were accepted into a program to help you with your medications.  This was explained in the Welcome Call and initial calls with our representatives.If you should require additional information about your subsidy program, please call our offices.SincerelyMember Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
It was misrepresented by the advocate that they were the drug manufacturer.  I believed I was agreeing to the drug manufacturer in the agreement.  Never would I have signed up for this service because I can handle forms myself. Additionally, though you state that you protected my credit card information, the attached letter was sent through the mail unsecured.  I will continue to pursue this matter to the fullest extent permissible under law.
Regards,
[redacted]

Dear [redacted],I have received a copy of your complaint and I wish to thank you for bringing your concerns to my attention.  I have reviewed your account, thoroughly and I do see that the medication you needed assistance with became unavailable through the pharmaceutical company.I will issue a...

full refund to the primary account we have on file for you.  Please allow for your financial institution to process this transaction.Kind regards,Member ServicesSCBN

Dear Ms. [redacted],Thank you for allowing SCBN to address your concerns.  I do apologize for any inconvenience that you have experienced.  Our intention is to provide the best possible customer service to our members.  First, please let me remind you that we are NOT [redacted] ...

You contacted Select Care Benefits Network, in order to join our membership.  We provide assistance to our members by enrolling them into the various pharmaceutical companies and their patient assistance programs. We do not store or ship medications from our office.I have reviewed your account, and it does appear that they have now changed their policy for Medicare patients, for 2017.  You were still eligible for assistance through 2016.  Unfortunately, we did not receive any of your paperwork back, in order to forward to the patient assistance program.I do see that you called to cancel and we did so, immediately.  Normally, refunds are not granted for the services we perform, however, as a gesture of good faith, I will refund that last month dues that you paid, in the amount of $35.00.  Please allow time for your financial institution to process this refund amount.Kind regards,Member ServicesSCBN

Dear Ms. [redacted],I do apologize that you feel the previous response was not satisfactory. Again, we did not assume that you wanted to close your account and we did make several attempts at reaching you.  We will offer you three free months of service, if you should decide you need our services in the future.Addressing the concern that our reviews are written by employees or friends of our employees, please be assured, they are not.  They are reviewed by both the Revdex.com and our office.  They are all, positive and negative, current or former members of SCBN.If you have any further questions, please do not hesitate to contact our offices at ###-###-####.Warm regards,Member ServicesSCBN

Dear [redacted],As stated in your rejection, we have tried several times to contact you regarding the paperwork.  In order to be considered for any type of refund, you will need to send back all of our work product, unused and unaltered.  If you would still like assistance, please call our office at 866-722-6479, Monday through Friday from 8 am to 8 pm, Central Time.Kind regards,Member ServicesSCBN

Complaint: [redacted]
I am rejecting this response because: Because in order For them to charge myaccount.  My doctor would have to have write them a prescription.for the medication and he only wroteone and they know that.That is the only way. And I  didn't get any paperwork for  them. They know I wasn't getting meds from there company  Because I never got any paperwork.  Or calls from them.
Regards,
[redacted]

Good afternoon [redacted], After review of your account, I do see that we canceled your account, immediately, on 12/21/2015, when you called our office.  At that time, we did explain that you will need to return our work product, in full, unused and unaltered, and we will issue a full refund of...

your membership dues and application fees.  We did receive your email stating that you did not wish to return our product.  Unfortunately, without our product returned, we cannot release a refund to you.If you have further questions, please contact our office at 866-722-6479.  Your email appears below: I will not be sending you any documents and I wish to withdraw my membership immediately. Do not take any additional money out of my bank account and refund the $165.00 that you have already taken. I have contacted my bank not to release any funds to you.[redacted]SincerelyMember ServicesSCBN

Dear [redacted],I have received a copy of your complaint and I have reviewed your membership.  First, let me apologize for any inconvenience you have experienced.  As you aware, you enrolled in our monthly membership program for assistance with applying for patient assistance programs, for your...

medication.  We sent you all the required materials and contacted you via email, USPS and telephone calls. Unfortunately, you did not return any of the documents back to our office.As explained in the calls with our representatives, we do have a no refund policy.  However, as a gesture of good faith, I am returning two months dues to you.  Please allow time for your financial institution to process this transaction.If you still require assistance and would like help in the future, please contact us and we will gladly assist you.  Our telephone number is ###-###-####, Monday through Friday, 8 am to 8 pm, CST.Warm regards,SCBN Member Services

Complaint: [redacted]
I am rejecting this response because:
MS. [redacted] SORRY ABOUT THAT BUT I AM VERY SICK AND FED UP WITH THE LIES AND THIEVERY FROM SCBN ALL THESE MONTHS.  PLEASE REOPEN CASE #11102789 IMMEDIATELY.   PLEASE STOP SCBN FROM STEALING FROM US SICK PEOPLE.  ROBIN FARMER IS AN SCBN LIAR AS WELL.   [redacted]
Regards,
[redacted]

Dear Mr. [redacted],Thank you for bringing your concerns to our attention.  I have fully reviewed your account and your signed authorizations for membership with SCBN.  I do see that on June 30, 2017 at 3:53 pm, CST, we spoke with you regarding your continued membership with our...

program.  At that time, you expressed a desire to continue with our services and even updated your address with our representative.  Forms were sent to you, for completion, but never returned to our office.  We attempted to reach you via telephone (no voice mail was set up), e-mail and USPS.  We received no response.On 10/18/2017, you called to cancel your account, which was done immediately.  No further drafts will be taken from your bank account.  However, per the agreement you sign (attached within response), no refund is due to you at this time.  If you have any further questions, please do not hesitate to contact our offices at [redacted].  Our hours are Monday through Friday, from 8 am to 8 pm, Central Time.Kind regards,Member ServicesSCBN

Dear [redacted],Thank you for sending back the New Member Kit, as requested.  It was received in our office on 07-27-2015.  I have issued a full refund in the amount of $85.00 back to the primary account on file.  Please allow time for your bank to accept and credit your account.If you...

have any further questions or concerns, please call our offices at [redacted], Monday through Friday 8 am to 5 pm Central Time.  Also, I am sorry that we were unable to assist you in obtaining your medications.Sincerely,Member ServicesSCBN

Dear [redacted],Thank you for bringing your concerns to our attention. Our intention is provide the very best customer service to all our members and because you feel we fell short of that, I am very sorry.I have reviewed your account, and it does appear we were able to help you enroll with the various...

pharmaceutical companies and they have processed your applications.  I also see you have filed charge backs with your bank for all payments made to SCBN, therefore, we are unable to refund any additional money.  You have received all funds back into your bank account.If you have any questions, please contact our office at ###-###-####, Monday through Friday 8 am to 8 pm,CST. Warm regards,SCBNMember Services