International Towing & Recovery Corp.

Complaint: [redacted]
I am rejecting this response because: I sent back the documents that we had with the folder 2 weeks ago. I told you on the phone the day before that the Drs office shredded them. There was 4 pieces of paper. It has been filled completely out with personal information I told the office to shred them. I would not send them out with that info on it. They were useless to them because we had filled them out. If this isn't straightened out, I will contact the Attorney General
Regards,
[redacted]

Dear Ms. [redacted],I am sorry to hear that you will not be continuing your membership with our company.  We have helped many people, over the last 13 years. We would love the opportunity to include you as one of our very satisfied customers.However, in reviewing your account, I do see that...

your mother has filed a stop payment on the draft.  Once I receive the entire New Member Kit, unaltered and unused, back into our office, I will approve the stop payment. As per the recorded agreement, you will need to return our work product for a refund.  If you have any questions, please do not hesitate to contact our offices. [redacted] Monday through Friday 8 am to 8 pm, Central Time.Sincerely,Member ServicesSCBN

Revdex.com:At this time, I have not been contacted by International Towing & Recovery Corp. regarding complaint ID [redacted].Sincerely,[redacted]

Dear Mr. [redacted],I am trying to reach you regarding this membership.  Will you please call our office, so that I may discuss this with you.  I will also try again today to contact you!Thank you very much,Member Services[redacted]SCBN

Dear Mr. [redacted],Thank you for your positive reviews and for bringing these concerns to our attention.  Let me please address each concern for you.  It looks like you have been in contact with our office yesterday, and it appears that it looks like everything is working out.I am sorry that...

you feel we may have misplaced your Social Security Award letter.  Please be assured that we have only one person per team, opening mail, so that everything is scanned in and accounted for immediately.  I do see that we have received it, as of today, so we will be able to continue with your processing immediately.  Our forms department is comprised of very competent and knowledgeable advocates.  We will work hard for each and every one of our members.  I will have someone in our office contact you to let you know what happens next and the steps that will follow.Second, as for the reviews that appear on the Revdex.com website, those usually do take a few days to appear.  I do see all three of yours internally, however, they must be approved and reviewed by the Revdex.com themselves, before they are placed on our website.  Please note that SCBN cannot delete any reviews or complaints and they will all appear on the sight, once they go through the procedure set down by the Revdex.com.I thank you for all your feedback and positive comments.  I am very happy that we have been able to help you with your medication.  Again, if you have any questions or concerns, please call our office at ###-###-####, Monday through Friday, 8 am to 8 pm, Central Time.Warm regards,Member ServicesSCBN

Complaint: [redacted] 
I am rejecting this response because:Frist off you hung up on me when asking for my refund of$160.00. I have already sent off your packet. I am on disabilityand your misrepresentation of charges cost me $ 70.00 in bankcharges for insufficient funds because of the way you charged me. I sent the packet today now please issue me my refund andplease don't tell me about policies. There are always exceptions to any policy, and I need that money you scammed me off for.Your hanging up on me is further proof that you are scam art yourcompany is NOT at all professional, hanging up on people aboutcomplaining for your scam!In my original letter I asked for $110.00. Now I am asking for boththe $ 110.00 you scammed me out of PLUS the $ 50.00 "set up fee"because you didn't set up anything!!!!!!!!!!!!!!!!!!As I said the packet is already in the mail, priority. I do NOT understandwhy you have a B+ rating??? The Revdex.com knows all about your scam becausethey get so many of them!!!Now I have done what you asked me to do now please refund my money rightaway and NOT 4-6 weeks from now.
Regards,
[redacted]

Hello Mr. [redacted],After reviewing your account, I see that you spoke with one of our representatives today, who informed you that if you return the entire, original New Member Kit, your refund will be issued.  Once that is received, in our office, we will refund your account.Thank you and if...

you have any questions, please call our office at ###-###-####.Sincerely,Member ServicesSCBN

Dear Ms. [redacted],I have received a copy of your concerns and I have reviewed your mother's account with SCBN.  As you noted in your letter to the Revdex.com, it is the Combivent application that the doctor is to fill out, that we need returned.  Once the original form returned, we will refund...

your mother's membership fees and initial charge, for a total of $85, in full.If you have any questions, please do not hesitate to contact our office at [redacted], Monday through Friday 8 am to 8 pm, Central Time.Kind regards,Member ServicesSCBN

Dear Ms. [redacted],Thank you for allowing SCBN to respond to your concerns regarding your account.  I sincerely apologize for any misunderstanding and inconvenience that you have experienced.  As explained in the initial calls, SCBN is a monthly membership service for prescription...

advocacy.  We do not sell, ship or store any medications.  The fees are for our services to enroll you into the patient assistance programs for the various pharmaceutical companies.In reviewing your account, I do see that you have stopped payment in your initial draft as a chargeback.  Therefore, no refund will be issued, as you have already received the monies back into your account.  If you have any questions, please contact our office at ###-###-####, Monday through Friday 8 am to 8 pm, Central Time, or contact your financial institution for more information on the chargeback/stop payment.Sincerely,Member ServicesSCBN

Complaint: [redacted]
I am rejecting this response because:  this company keeps changing what they require to get the full refund.  As the company letter states to the Revdex.com, that is attached, dated 1/6/16, it states that once they received the doctor's portion of the application, they would send the refund.  I did comply and mailed it to them.  It was not a copy as they are now saying. It was the original doctor's portion that a physician was to attach a prescription for said drug, Combivent.   As I' have complied with the paper they requested and sent numerous pages of their packet previously, I can't imagine why they are now changing again, what they want.   It is costing me more in postage too.  I sent what they requested and I need them to comply by sending the refund immediately.   I did make copies of the paperwork that I've kept just in case I need to seek outside help with this case but, did NOT send them any copies, only originals!!   
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Revdex.com, I do not except the terms that SCBN offered. I have paid them 150.00 for services not  received. They offered free service but I have already paid for no services. They offered a 50.00 refund. Why should they keep 100.00 of my money? I would like to offered them a 50.00 good faith offered.  This issues has not been resolved to my satisfaction.  Due to some personal issues I had to take care of this response was delayed.  [redacted]Regards,
[redacted]

Dear [redacted],Thank you for alerting SCBN to your concerns regarding your membership.  It is the goal of SCBN to provide excellent customer service to all our members and I apologize if we fell short of that.  I have had a chance to review your account, and I do see that we were able to get...

your applications into our office and processed.  It does appear that for three of the medications, we did get your applications to the patient assistance programs so that you will receive medications from them.  Please remember that your membership dues are for services rendered and not for the medications themselves.  For the remaining meds, it appears that your provider inadvertently electronically signed the prescriptions.  Unfortunately, that particular program requires original, ink signatures.  We reached out to you but have been unable to receive the correct prescriptions.  Because the membership is service based, and we did provide that service, a full refund is not warranted.  However, as a gesture of good faith, I will refund $50 to your primary account.  Please allow time for your financial institution to accept and process that request.If you would like SCBN to continue to assist you with the patient assistance programs, please call our office at ###-###-####, Monday through Friday, 8 am to 8 pm, Central Time and one of our highly trained advocates can assist you.Kind regards,Member ServicesSCBN

Dear [redacted],I am very sorry for any inconvenience you have experienced.  I have reviewed your account and I do see that both you and your significant other have been in contact with our office.  As stated, once we receive our work product back, we will issue your refund.  However, we...

will need you to kindly return the entire New Member Kit, unaltered and unused. There is a large envelope, postage paid, in the kit, which you can use to return our product.  If you have any questions, please do not hesitate to contact our office at 866-722-6479, Monday through Friday, 8 am to 8 pm, Central Time.Thank you,Member ServicesSCBN

Dear Mr. [redacted],Thank you very much for your feedback.  SCBN takes all concerns very seriously.  I sincerely apologize for any inconvenience you have experienced.  I have reviewed your account and I do see that you have spoken with members of our advocacy team.  As stated in...

those phone calls, please return the entire New Member Kit, unused and we will gladly refund all of your fees.  However, you stated in your complaint the medication you are in need of is a chemotherapy drug.  I am sure it must be very important to you and we would be happy to assist you in obtaining that medication from the pharmaceutical company.  We have worked with that company before and have been successful in getting our members enrolled.  If instead you wish for us to continue to assist you, please call our office at [redacted], Monday through Friday from 8 am to 8 pm, Central Time and we will be glad to continue the assistance.If you have further questions, please feel free to call us!Kind regards,Member ServicesSCBN

Dear Mr. [redacted],Thank you for taking the time to let me know your concerns regarding your membership and cancellation.  I have reviewed the account and I do see that when you spoke with our company, regarding the cancellation and request for refund, we did request all of our work product...

returned, unused. As you stated, you read the instructions in the New Member Kit, and the return of the paperwork is a stipulation for a full refund.Once you return that to our office, unaltered and unused, we will issue a full refund.Kind regards,Member ServicesSCBN

Complaint: [redacted]
I am rejecting this response because:Please see attached letter.  Please note I no longer have a home phone [redacted] and I have also called from work but do not know what number is used as their outgoing line.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory to me. I can't understand why the company sent us the letter that asked for us to "send them the original, unused application for the Combivent" and then they would issue a refund.  Of course, after you look at the letter which is attached, along with what they are seeking (also attached), how could someone understand that this physician information is what they were after.   I believe it is a ploy to keep the funds longer so that an accumulation of interest could occur in their bank account.  Honestly, look at the two documents attached.  Would you know to send this physician form in order to receive a refund?  I think it is unprofessional to say the least!!!   We have asked them for a refund since December!  Don't you think the wording of their request was so off base that of course, we would end up sending the wrong information?  I ask that they now accept the scanned copy above to expedite their refund. I can do nothing with their form so I am asking that this will do in place of a hard copy!!  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],I am sorry to hear that your experience with SCBN was less than what you had expected.  I apologize for any inconvenience that you have experienced.  Our goal is to provide the best customer service to all our members.I have reviewed your account.  I see that you enrolled...

with SCBN on 07-28-2016, for our monthly membership program.  Your New Member Kit was mailed to you on 07-29-2016. The first documents we received from you were on 08-08-2016, and that was the Advocate Authorization.  We did not receive your application back until 08-22-2016.  It was processed in our office and forwarded to the pharmaceutical company within a week.  I have called the pharmaceutical company and you were approved and fully enrolled in their program on 09-14-2016, and the voucher card was mailed to your home address on 09-15-2016.  It is my understanding, from notes in your account, and conversations with our advocates, that your health care provider is some distance from you and it makes it difficult to go get your prescriptions.  Unfortunately, due to the nature of the medication, you will be required to take a new prescription to the pharmacy on a monthly basis.  This was explained in the initial welcome call with our advocate.  I am sorry if there was confusion regarding if it can be faxed or not.  Most pharmacies will not accept faxes of the type of medication you require.  If you would like additional assistance regarding how your voucher card works, please call our office at ###-###-####, Monday through Friday 8 am to 8 pm, Central Time, excluding holidays.  We will gladly go over the procedure with you.However, at this time, because we were able to get you enrolled in the patient assistance program, there is no refund due.Thank you,Member ServicesSCBN

Dear [redacted],I have received the additional concerns you filed with the Revdex.com.  Again, we would love the opportunity to assist you with your applications.  As I stated previously, if you would like, we can offer two months free service and send the applications to you again.Additionally, I will refund one months membership dues to you, as a gesture of good faith.  Please allow for your bank to accept the transaction.If you have further questions, please do not hesitate to contact our office.  Our hours are Monday through Friday, 8:00 am until 5:30 pm, Central Time.Sincerely,Member ServicesSCBN