International Towing & Recovery Corp.

Dear Sir,Thank you, again, for your concern.  I do apologize that you find this unsatisfactory.  In a gesture of good faith, I will refund your brother's last month of membership dues, to the primary account we have on file for him.  Also, if he still needs the assistance, as you state in your complaint, we will gladly see what can be done to help you complete his enrollment in the pharmaceutical company patient assistance program.Please call us if you would like to pursue that avenue.  Please allow time for your financial institution to accept and process the refund.Kind regards,Member ServicesSCBN

Dear Ms. [redacted],Your membership had been canceled and there will be no further drafts from your account.  If you need assistance in the future, please contact our office at [redacted].  Our hours are Monday through Friday, 8 am to 8 pm, Central Time.Thank you,Member ServicesSCBN

Dear Mrs. [redacted],Thank you for taking the time to contact us regarding your concerns.  I sincerely apologize for any inconvenience this has caused you.  I have reviewed your account and I see that you have not been denied for the assistance, only that the pharmaceutical company is...

requesting additional information.  I know this must be extremely frustrating for your family.  Unfortunately, we cannot control changes made within their guidelines.  However, as a gesture of good faith, I will refund your last month of membership dues.  Further, if you are still in need of the medication for your husband, we would gladly assist your husband with the information they are needing.  Please call our office at [redacted], Monday through Friday 8 am to 8 pm, excluding holidays.Kind regards,Member ServicesSCBN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],I am in receipt of your additional concerns.  I have reviewed your account again.  I have listened to the welcome call, as well, that you did with [redacted] at 3:34 pm, on 02/19/2016.  At that time, [redacted] explained, twice, the $50 fee is a non-refundable administrative fee.  The only time this is refundable is if your account is canceled prior to us preparing your New Member Kit and mailing it to you.  You signed up with our membership services on 02/19/2016 and your New Member Kit was prepared on 02/22/2016 at 7:51 am and mailed at 11:16 am, that same day.  You did not cancel until 03/01/2016 at 1:19 pm.Unfortunately, the $50 is a non-refundable fee, in this instance.  I do see the $35 monthly membership fee was returned to your financial institution on 03/11/2016 and should have cleared by this time.  Please call our office if you have further questions. Kind regards,Member ServicesSCBN

Complaint: [redacted] 
I am rejecting this response because: I never received any medications.  I was told on several occasions that they would be delivered in the next 2 to 3 days.The money withdrawn was $85  July 13 to Select Care Benedues 12th  [redacted] withdrawn from my checking account.   August 12, 2016  $35 withdrawn Select Care Benefits 11th [redacted].    Sept 12 2016   $35   Select Care Benedues 08th [redacted].  I was told when I called and spoke with [redacted] that I did qualify due to my out of pocket cost.  I sent all the paperwork in with the Drs prescription and information with all the receipts that justified my qualifications.  However I did not hear anything for 2 weeks.  I called and was told I did not qualify and I needed to send in additionals receipts, which I did.  Did not hear anything again for 2 weeks.  Called on 9/1/16 and was told it was faxed to [redacted], however  they had not received it.  My question, don't you get a receipt when a fax is received.  Yes    called on 9/7/16  [redacted] had not received the fax.  will fax again.  should have medicine in 3 to 4 days.  I explained I had only a small amount left, and as you know you do not stop blood thinner, t his can cause a stroke.  Her suggestion...go get samples from Dr.  Called on 9/12 [redacted] still does have the fax.    I never received any calls from stating when, what and if I would ge this medicine.  On 9/20/16  I was out of medicine ..called spoke to [redacted] and told I wanted to cancel.  She agreed  , spoke  to Supv [redacted] asked to cancel a SCAM.My Cardiologist was supprised I was paying for medications from this company.Regards,.  .  [redacted]    
[redacted] Mcgar

Dear Mr. [redacted],Thank you for taking the time to bring your concern to our attention.  I am very sorry for any inconvenience and misunderstanding that may have occurred.  I have reviewed your account and I have issued a full refund.Please allow time for your financial institution to...

process the payment.Kind regards,Member ServicesSCBN

Dear [redacted],We have received your complaint and understand that you are unhappy with the services provided to you by SCBN. We take complaints very serious and I assure you that we are hoping to resolve this issue for you.As you may recall from your initial calls with SCBN, we are a monthly...

membership service.  We would never assume that you do not want our services and cancel your account without your knowledge or consent. Therefore, even though you did not immediately return your applications for the new year of enrollment, we did not cancel your account, until you called and requested cancellation.I am pleased to hear that you now have insurance and they will be covering your medications. However, we do have a no refund policy, but, as a gesture of good faith, I have placed a note into your account, stating that you will receive three free months of service, should you choose to return to SCBN.  If you find yourself in need of our services in the future, please do not hesitate to contact us and we will gladly assist you once again.If you have any questions, please call our office.Kind regards,Member ServicesSCBN

Mr. [redacted],We have received a copy of your comments that were filed with the Revdex.com and sincerely apologize for any inconvenience this may have caused.Select Care Benefits Network prides itself on our commitment to provide our members with the highest level of satisfaction...

possible.  We sincerely regret any unpleasant experience that may have occurred to detract from our level of service.As we discussed on the phone this morning, once we receive our work product (New Member Kit), I will refund your account in full, including the initial $50 fee.  Thank you for making the arrangements to return the New Member Kit to our office. Sincerely,Member ServicesSCBN

Complaint: [redacted]
I am rejecting this response because:The application was completed by my WIFE. We drove to Wausau to get the paperwork signed and filled out by the doctor. She faxed all the paperwork and emailed it in to the company.I was told I was approved when in fact I was not.There were a lot of request for several different types of information. All completed by my wife. I went to the web site of the medication provider. I AM NOT ELIGIBLE for assistance. I have insurance and my co-pay is not considered excessive.I am struggling to pay for my medication. I is a shame to be ripped off.
Regards,
[redacted]

Dear [redacted],Thank you for taking the time to bring your concerns to our attention.  SCBN strives to provide excellent customer service and it is disheartening to hear you feel we fell short.I have reviewed your account and the information provided by Shire Cares.  It does seem that you...

were approved on 08/17/2017, due to the hard work provided by our advocates.  Your enrollment with them is a direct result of our services.Therefore, at this time, no refund is due.  If you have any further questions, please do not hesitate to contact our office at your convenience.Sincerely,Member ServicesSCBN

[redacted] I am still waiting for the $35.00 to be refunded  to [redacted]'s account they said that they was refunding the two $35.00 charges but we only received one. I sent  a request but not  hearing anything back. Can you check on that for us.  Thanks in advance for your time.  
Regards,
[redacted]

Dear [redacted],I sincerely apologize for the less than satisfactory customer service you were provided.  Please understand that SCBN prides itself on our excellent customer care and ability to help our members receive their medications in a timely manner.I have verified that $35 was refunded to...

your financial institution, however, we will be issuing a further refund of $50.  Please allow time for your bank to accept and process this refund. Thank you,Member ServicesSCBN

Dear [redacted],At this time, a one month refund of your membership dues has already been issued to your bank.  No further refund is due, as per the terms of the Patient Advocate Membership Agreement.Sincerely,Member Services

Complaint: [redacted]
I am rejecting this response because: This company SCBN put us through a "pre-approval" process to determine eligibility to enroll in the program offered by SBCN. The pharmaceutical company emailed the Doctor on file the same day SBCN removed us from the program, advising that me that I was wrongly denied assistance and they would be processing and shipping the medication. SBCN took our money and did not provide services. The application that the pharmaceutical company approved was one I had sent in years prior, which had nothing to do with SBCN, as their name was no where on the email. SBCN DID NOT provide the services they promised to provide and took money from my bank account knowing they lied. They did not do what they promised to do. I had to wait almost three days before they could "enroll" me in their fake program, because they said they had to make sure I was not eligible for medicaid or other insurance. After taking in my income and my fiances income and informing me they WOULD do a soft credit check to verify my income they would get back in contact with me. 3 days later they contacted me to inform that my income was in the limits to be eligible for their program. They knew the first $85.00 draft that our income was above the guidelines for medicaid, and if I was eligible for medicaid or "extended" medicaid I would have already applied for it saving myself $120.00 and $35 a month, knowing I could have received my insulin free or cheaper than $35 a month. Also, SCBN states they have to process paper work monthly to the pharmaceutical company for my medicine. This is also a lie and misrepresentation, as the pharmaceutical company only requests verification of income and paperwork once a year. So with that being said, where was my money really going to? I again request a full refund of my $120.00 that was never used to help receive medicine in any way.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:SCBN was hired to help me get free or reduced priced diabetes medication.They make me believe if I pay them $100.00 up front and $50.00 monthly I will receive the medications.The represented themselves as necessary middleman to the manifacturers.SCBN provided nothing for my $150.00,and now I know people with Medicare part D not qualified  for free meds!!SCBN misled me and cheated out me from my money!I want my $150.00 back,ASAP.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Select Care as a reputable company should not want to keep funds that no services was perform. I took the forms my Doctor office they misplaced or lost them. When I asked my doctor he knew nothing about them. Therefore, I was unable to send them back to the company. Why should they be aloud to keep 150.00 profit of my money. At this point all I want from Select Care is my money back witch they do not deserve to keep. How can a reputable business keep monies for services not rendered. There should be some kind of comprise to refund my well needed money.
Regards,
[redacted]

Dear Ms. [redacted],Thank you for bringing your complaint to our attention.  I have reviewed your account.  Please see the attached agreement you signed electronically on 01/26/2018, when you became a member of Prescription Lifeline.You will note it states you are agreeing to a 12 month...

contracted membership.  However, as a courtesy, I have canceled your account, effective immediately.  There will no further charges.At this time, there will be no refund, as it states in the terms and conditions of your membership.If you have any further questions, please do not hesitate to contact our offices.Sincerely,Member Services

Dear Mr. [redacted],I have reviewed your account again, and I see that you have been in contact with [redacted], from our office. I also see that she has placed a hold on the monthly drafting and she has been working with your insurance company and the pharmaceutical company in order to obtain the medication.I will continue to follow this account and make sure that I receives the required attention.Sincerely,[redacted]Member Services

Dear Ms. [redacted],I have received a copy of your concerns and I would like to thank you for allowing me the opportunity to address them. First, please let me assure you that no money has been drafted from your Mother's account, and I have canceled her request for assistance with our program.Also, I...

would like to explain that all information we receive is given to us by our members, patients needing assistance with medication.  Initially, most people do a web based search, and fill out an online application to determine if they pre-qualify for the patient assistance programs.  During subsequent phone calls, and only after the program is explained in full, do we collect any personal information such as banking, social security and doctor information.  We have no way of knowing these things, without it given to us by the potential member.I would love to be able to explain our program further to you, if you would like clarification.  Please call our office at 866-722-6479, Monday through Friday 8 am to 8 pm, Central Time.Kind regards,Member ServicesSCBN