International Towing & Recovery Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Ms. [redacted],Thank you for taking the time to leave us your honest feedback.  We sincerely regret that you have not been completely satisfied with the services provided to you.  Our goal is to help you become enrolled in the patient assistance programs so that you will receive your...

medications.I have reviewed your account and I do see that you were temporarily enrolled in the program and did receive a 60 day supply of your medicines.  Because they are requiring additional information, they will not ship another supply until they receive it.  Please contact our office so that we may be able to go over that information with you.  Our telephone number is [redacted] and our hours are Monday through Friday, 8 am to 8 pm, Central Time.  Again, we apologize fro any inconvenience or misunderstanding and look forward to earning your business.Kind regards,Member ServicesSCBN

Dear Ms. [redacted],I would like to apologize for any inconvenience you experienced with our membership program.  I have reviewed your account and it appears as though your drafts were returned to you , immediately, upon the denial from the pharmaceutical company.Please check with your financial...

institution.Kind regards,Member ServicesSCBN

Complaint: [redacted]
I am rejecting this response because:Again, your representatives are untruthful. I was approved by [redacted] soley because I called them myself. Your company told me I was still unapproved less then an hour before I call the manufacturer. So therefore, no it was not due to the "hard work" of your company. Your company is nothing but a scam. Your company is in direct violation of the contract in which I signed with you. You were untruthful, did not reder the services you promise, withheld information from me and withheld my medications from me for 3 months. I deserve a refund of all my money and if you will not render me what I deserve then I will take this further then the Revdex.com. 
Regards,
[redacted]

Dear [redacted], I have received a copy of your complaint and I have reviewed your account.  First, let me apologize for any inconvenience this has caused you.  We strive to provide excellent customer service to each and every one of our members.As you are aware, we are prescription...

advocates and we have a monthly membership.  You enrolled into our program on December 13, 2017.  I am not showing any activity at all in November.   At that time, we discussed with you, in recorded call, all the requirements of the pharmaceutical company their patient assistance program.  You were made aware of the documentation you would need to provide.  Further, this information was relayed in an email, that very same day, and sent to you in your New Member Kit.On 12/26/17, we called you to make sure you had received your kit and see if you had any questions.  During that phone call, you told us you had not looked at the documents, due to the holiday and you would get back to us. On 01/13/2018, at 9:13 am, we attempted once again to reach you, as we had not received a return phone call.  We did not reach you via telephone, however, we left a voice mail, sent an email and a letter via USPS, asking you to contact us.It was not until 02/09/2018 that you sent in the application for the medication through the patient assistance program.  You did not include the required documents, outlined in the phone call and two subsequent letters.  We called you on that day and again relayed that the information you sent in was not sufficient proof of income and hardship for the pharmaceutical company.  We requested additional documentation, and you agreed to provide that.On 2/21/18, having not heard from you, we reached out once again and informed you we would need the documentation to complete the processing for the medication.  At your request, we once again sent an email with very detailed information and requirements.   We did not hear from you again until 03/13/2018, when you called to cancel your account.  We offered you a one month hold on your dues, to allow you time to gather the needed information.  You declined.  We canceled your account immediately.At this time, we feel as though we did our due diligence and provided the services you were paying for.  As advocates, we must abide by the stipulations and regulations put forth by each of the different pharmaceutical companies and their individual patient assistance programs.  We are successful for our members because we maintain a large database that is updated with all required information. No refund will be granted at this time, however, if you are still in need of assistance, our offer of one month free service still stands.  Please call our offices at [redacted] if you wish to re-activate your membership.Kind regards,Member Services

Dear Ms. [redacted],Thank you for contacting us regrading your concerns.  It is my understanding that you have spoken with [redacted], in our office, and he has agreed to refund the $75.00 to your account.  Please allow time for your financial institution to process that payment.Kind...

regards,Member ServicesSCBN

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Dear Ms. [redacted],Please check with your provider.  I did receive confirmation that a 120 day supply of the medication was shipped to your doctors office in September.  If you are still having issues receiving it from them, please call our office and we can instruct them on how to obtain a replacement.However, there will be no refund, as services were provided and you are now fully enrolled in the program and receiving medications.Kind regards,Member ServicesSCBN

Complaint: [redacted]
I am rejecting this response because:It is now 5:30pm on Thursday with no medication delivered to the house. I didn't respond back to give company a chance to prove them selves once again. They said in the answer back, a 3 month supply would arrive today??????
Regards,
[redacted]

Dear Mr. [redacted],You have been refunded in full.  If there is something more we can do for you, please contact our office.SincerelyMember ServicesSCBN

Complaint: [redacted]
I am rejecting this response because: they did not get my medication to  me when they said so therefore I stoped the member ship and I want my money back $155 if they want me to send package back I will.
Regards,
[redacted]

Mr. [redacted] and I have spoken and resolved this issue.  If you have any further questions, please let me know. Thank you,[redacted]

Dear Ms. [redacted],I have received a copy of your concerns and I thank you for bringing this most unpleasant experience to my attention.  I have thoroughly reviewed your account and I have been able to determine that the services we provided have resulted in enrollment with the pharmaceutical...

companies.I have been trying to reach you, by phone, for a couple days, so I may give you the information about the shipment of your medications.  Please call our offices at [redacted], Monday through Friday 8 am to 8 pm, Central Time.I see that for all medications you have requested assistance with, four have all been shipped directly to your providers office, and one has been shipped directly to your home.  Again, I sincerely apologize for the inconvenience and I welcome your feedback.Kind regards,[redacted]Fulfillment Manager, SCBN

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you, [redacted], for taking the time to bring these concerns to our attention.  I am very sorry that you have been unable to receive your medications from the pharmaceutical companies.  I have read through your account and notice that you became a member on 06-23-2015.  Your New...

Member Kit was sent to your home address on 06-24-2015.  As was explained in the recorded, initial call, your participation is required for this process to be successful.  Unfortunately, it appears you did not return the signed applications or our phone calls (07-02-2015 at 9:25 am and 07-06-2015 at 10:18 am).  We did hear from you on 07-27-2015 and you requested cancellation of your account.  We did so immediately.  We have not continued to draft your monthly membership amounts since cancellation.  At this time, I would very much like the opportunity to help you become enrolled in the pharmaceutical company programs.  If it would benefit you financially, I can offer two months of free service.  However, at this time, no refund is warranted.If you have any questions, please do not hesitate to contact our offices at [redacted].Sincerely, Member ServicesSCBN

Dear Ms. [redacted],Thank you for bringing your concerns to our attention.  I have located and reviewed the membership account for your husband.  In looking at [redacted]'s account, I do see that it was canceled immediately and that your bank account was never drafted, nor did we attempt to draft...

the account.I am sorry that we will not be able to assist your husband with his medications.  I would love the opportunity to discuss our membership program and let you know about the wonderful benefits that our members have been receiving for many years now.  If you would like to learn more, please do not hesitate to call our offices at 866-722-6479, Monday through Friday 8 am to 8 pm, Central Time.I would also like to address your concerns about the sensitive information you provided.  We keep all information secure and we do not sell our member information to any business or agency.  Since we canceled the membership without any bank draft, your New Member Kit was not created, therefore, we do not have any documents with the information on them.Again, I would love to be able to discuss this further with you.  Please feel free to call!Kind regards,[redacted]Fulfillment ManagerSCBN

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] they have scammed me since April. I want my money back to pay for my medicine that I know I'll receive from cvs pharmacy