Internet Order

Internet Order, LLC
Roman","serif"">[redacted]
Philadelphia, PA
July 17,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia,
PA
RE:
[redacted] R[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
Ms[redacted]:
We
are in receipt of the notice dated July 15, concerning Mr[redacted] R[redacted] (copy attached)
Customer service is a high priority for us and we take every customer concern
very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that Mr[redacted] placed an order for our $Pimsleur Quick &
Simple offer on June 30, and was enrolled in the Program described above
According to the tracking information, he received Gold level on or about August
7, 2014, Gold level on or about October 8, 2014, and lastly, Gold level on
or about January 30,
Our
lone contact with Mr[redacted] was an email message that he sent to our customer
service team on July 7, On that date, Mr[redacted] stated in his message
that he wished to cancel his enrollment in our Rapid Fluency ProgramOn that
same date, our representative replied to his email message and advised Mr[redacted]
that per company policy, he would have to contact our call center for and speak
with a representative in order to complete his requestTo date, we have no further contact with Mr
[redacted]
Our
final contact with Mr[redacted] was an email message that he sent on April 21,
He again indicated that he had already returned his Gold level courseWe
have not received the return of his Gold level course and on April 27, 2015,
we replied to his email and requested that he provide us with a tracking number
or receipt showing proof of the returned item so that we could fully close his
accountMr[redacted] did not respond to our email response message asking for
proof of his return
Had
Mr[redacted] contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist him with proper return shipping instructions for Gold level
and cancel all future shipments of the ProgramAt this point, Gold levels 1-are paid in
full and nothing further will be shipped or billed to Mr[redacted]
Our
webpages provide the details of our Quick & Simple offer, including the
Program, clearly and conspicuously in multiple visible locations including a
predominate location immediately adjacent to the "GET MY CDs NOW" point of
purchase buttonMr[redacted] was sent a confirmation email that is sent to each
customer promptly after he placed his initial order on June 30, which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Mr
[redacted] indicates in the notice dated July 17, that he is dissatisfied with
our Program and he also indicates that he would like to return his Gold level
coursesAt this point, all three Gold level courses are multiple months outside
of the trial period
Our
customers are very important to us and we would like to satisfy his concernsTo
assist Mr[redacted] in bringing the matter to a close, we are willing to take the
following actions:
Mr[redacted] can be assured
that nothing further will be billed or shipped to his addressMr[redacted]
was erroneously billed for German Gold level 4, which was not shipped out
due to an internal warehouse errorWe processed a refund of $for
that item on July 17, The refund will be visible on his bank
statement within two additional business days
As a sign of good faith, we are
willing make an exception and accept the return of his Gold level course
outside of the trial periodHowever,
Gold levels & are multiple months outside of the trial period and
per company policy, they cannot be returned
To return his Gold level
course, Mr[redacted] will need to write the Return Authorization Number on
the outside of the boxThe number is: R- [redacted] for German Gold level
He will then need to ship the course to Internet Order LLC, [redacted]., Philadelphia, PA When the item is returned, we
will process an additional refund of $
At that point, his account will
be completely closed and we will consider that matter resolved
I hope Mr[redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [email protected] or
you can call 866-204-Extduring our business hours of 9:30AM-6:00PM
EST Monday through Friday
Very truly
yours,
Patrick
Curry
Customer
Relations
Internet
Order, LLC

Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
April 17,
RevDex.com
JFK Blvd, Suite
Philadelphia, PA
Attention:
[redacted]
In
reference to:
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
[redacted],
Thank you for
the response notice sent on April 17, 2015, concerning [redacted]We are
attempting to resolve his account promptly as we take every customer concern
very seriously
Your notice to
our Customer Service team dated April 17, indicates that [redacted]
rejected our offer as he is in disagreement with our Rapid Learning Program and
he would like to return his complete set of Japanese and French Gold level
courses
We regret to
hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist [redacted] in bringing this matter to a close, we are
willing to take the following actions:
· As
a sign of good faith, we are willing to make an exception and accept the return
of his two Gold level courses outside of the trial period, along with the
return of his four other Gold Level courses
· To
return his six Gold level courses, [redacted] will need to write the Return
Authorization Numbers on the outside of the boxThe numbers are: R- [redacted]
for Japanese Gold level and R- [redacted] for Japanese Gold level For his
remaining Gold level courses, the numbers are: R- [redacted] for French Gold level
and R- [redacted] for French Gold level To return the Gold level courses,
he will need to write the return authorization numbers on the outside of the
boxThe numbers are R- [redacted] for Japanese Gold level and R- [redacted] for
French Level
· [redacted] has now been provided with full return shipping instructions for his
six gold level courses, per his request, which is every Gold level item that he
has received
· We
will also provide him with a third preaddressed, prepaid [redacted] shipping label
(weighted for all six Gold level courses) so that he avoids all return shipping
costsThe label will allow us to track the package to ensure it is delivered
properly and it will be emailed to the address we have on file,
[redacted], within one business dayThe label is valid for
days
· When
his six Gold level courses are returned to our warehouse, we will process his
refund then fully close his accountAt that point, we will consider the matter
entirely resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail at [email protected]
or you can call me directly at ###-###-####, Ext[redacted] during our
business hours of 9:30AM-6:00PM EST
Sincerely,
Patrick
C[redacted]
Consumer
Relations
Internet
Order, LLC
[redacted]@internetorderllc.com
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Internet Order, LLC.
1600 JFK Blvd
3rd Floor
Philadelphia, PA 19103
 
September 2, 2014
 
RevDex.com
Attention:
[redacted]
1880
JFK Blvd, Suite 1330
Philadelphia, PA 19103                                  
In
reference to:
[redacted],
Case
# [redacted]                                
Dear
[redacted],
Thank you for
the notice dated August 26, 2014, concerning [redacted].
Your
notice to our customer service team dated August 26, 2014, indicates that [redacted] rejected our offer as he does not wish to provide additional
information and is dissatisfied with the assistance provided to him.
[redacted]’s email address was added to our Global Suppression File as of August
11, 2014. We do ask for a maximum of 10 days for the file to be downloaded by
all of our affiliates per CAN-SPAM guidelines. 
[redacted] was contacted directly on August 20, 2014. A forwarded copy of the
email mentioning learning a language or the Pimsleur Approach was requested so
that we can identify the affiliate responsible for sending those emails. Without
a copy of the unwanted email, no further action can be taken.
[redacted] replied with no visible content. I requested he resend the information
and provided him with instructions regarding how to bypass his email filter, in
the event that his server is preventing a complete reply from processing.
We
wish to provide [redacted] complete satisfaction and the assurance that this
matter is resolved. I would again like to extend the offer to personally assist
[redacted].
If
you have any further need to reach me in reference to the inquiry, please
e-mail at [email protected] or you can call ###-###-####.
 
Angelica
** C[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and will accept the option to return both courses.
I have already shipped BOTH German I and German II courses to InternetOrders, LLC in the same box, using return code [redacted]-[redacted] -- which was provided to me by their customer service representative on 11/25/14. Both courses have been sent under this number.
I have already disputed the charges with my financial institution, so I expect InternetOrders, LLC will not dispute my claim, thereby allowing my refund.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10507397, and find that this resolution is satisfactory to me.  
I HAVE RECEIVED THE [redacted] PRE-PAID LABEL AND HAVE SHIPPED THEIR PRODUCT BACK TO THEM TODAY.
Thank you for helping with this most upsetting situation.
Regards,
[redacted]

Internet Order, LLC.
1600 JFK Blvd
3rd Floor
Philadelphia, PA 19103
 
March 7, 2014
                                        ...⇄
RevDex.com
Attention:
[redacted]
1880
JFK Blvd, Suite 1330
Philadelphia, PA 19103                                  
 
In
reference to:
 
**.
[redacted],
Case
# [redacted]
Customer
No: [redacted]
                                
Dear
[redacted],
 
Thank
you for the notice dated February 25, 2014, concerning **. [redacted].
Customer service is a high priority for us and we take every customer concern
very seriously.
Our
records show that **. [redacted] placed an order for our $9.95 Pimsleur Quick
& Simple offer on November 3, 2013. Part of our $9.95 Pimsleur Quick &
Simple offer includes entry into our Rapid Learning Purchase Program. **.
[redacted] also elected to purchase a post-transaction offer for our 500 Words in a Hurry digital flashcards.
It should be noted a PDF icon is shown next to the online offer and the order confirmation
page includes details on how to immediately download the digital flashcards.
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist Dr. Paul Pimsleur. We market
the Pimsleur Quick & Simple introductory course for $9.95, including
shipping. Customers can return the Quick & Simple for a full refund within
the 30 day trial period and need only pay return shipping. Consumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a 30 day trial period. If the customer decides to keep the Gold course, we
bill them four monthly payments of $64. If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged.
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representatives.  We have clearly disclosed cancellation and
return policies which are liberally administered.  Our average wait times in our call center are
less than a half a minute and we strive to deliver excellent customer
support. 
Your
notice to our Customer Service team dated February 25, 2014, indicates that **.
[redacted] would like to receive a refund and have her account be completely
closed.
Furthermore,
**. [redacted] also states in the notice dated February 25, 2014, that she was not
aware of our Program. Our webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple
visible locations including a predominate location immediately adjacent to the
“GET MY CDs NOW” point of purchase button. **. [redacted] was sent a confirmation
email that is sent to each customer promptly after she placed her initial order
which explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program.
Extensive
review of our database reflects the only point of contact received, with the
exception of the notice, occurred via a phone call to our Customer Service
department on February 24, 2014. During that recorded call, our representative
reviewed all Program and account details. Per company policy, our
representative denied **. [redacted]'s request to return Spanish Gold Level 1. As
**. [redacted] was dissatisfied with our policy, our representative applied a 25%
discount to the remaining balance of the item in order to eliminate one of the
scheduled payments. Our representative also provided return instructions for
Spanish Gold Level 2 and cancelled all future shipments.
We
regret to hear that **. [redacted] feels that our customer support fell short of her
expectations. Our customers are very important and we would like to satisfy her
concerns. To assist **. [redacted] in bringing this matter to a close, we are
willing to take the following actions:
 
·        
The
digital download information has been emailed to **. [redacted]’s address on file, [redacted].
·        
As
a sign of good faith, we are willing to make an exception and accept the return
of Spanish Gold 1 in addition to Spanish Gold 2. To return the courses, **.
[redacted] will need to write the Return Authorization Numbers on the outside of
the box. The numbers are
[redacted]     Spanish 1        
[redacted]     Spanish 2
 
·        
We
will also provide her with a pre-addressed, pre-paid UPS shipping label so that
she avoids all return shipping costs. The label will allow us to track the
package to ensure it is delivered properly. It will be emailed to the address
on file, [redacted], within one business day. She should check both her
inbox and her spam folder, in case the email is filtered. For the pre-paid
shipping, she can print the label and tape it directly on the box. It will
arrive in a separate email from INTERNET ORDER ([email protected]) with the
subject: UPS Label Delivery. She should contact our Customer Service department
if she is unable to locate the label. The label will be weighted for the return
of both Gold Level courses.
 
·        
Upon
return, a refund for the amount of $128.00 will be processed to the card on
file ([redacted], Exp. July/2014). We will then consider this matter resolved
and the account closed.
 
I
hope **. [redacted] finds the above actions satisfactory. If you have any further
need to reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####.
 
[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while I do not agree that the company made it clear that I would receive additional products and charges, I do not wish to take any further actions.
Regards,
[redacted]

[redacted]
*
[redacted]
[redacted]
*
*
*
[redacted]
*
[redacted]
*
[redacted]
We
are in receipt of the notice filed May 7, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist [redacted]We market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $Pimsleur Quick
& Simple offer on February 19, and was enrolled in the Program
described aboveAccording to the tracking information, he received Gold level
on or about March 21,
Had
[redacted] contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist him with proper return shipping instructions for Gold level
and cancel all future shipments of the Program
[redacted] indicates in the notice dated May 7, that he was not aware of our
ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button[redacted] was sent a confirmation email that is
sent to each customer promptly after he placed his initial order on February 19,
which explains fully the Program; and each and every course we ship
includes documentation that clearly explains the terms and conditions of the
Program
[redacted] indicates in the notice dated May 7, that he would like to return
his Gold level course for a full refundHe would also like his account
removed from our collections department
Our
customers are very important to us and we would like to satisfy his concernsTo
assist [redacted] in bringing the matter to a close, we are willing to take
the following actions:
·
We
have removed [redacted]'s account from our internal collections department and
are willing to accept the return of Gold level 1outside of the trial periodTo
return his Gold level course, [redacted] will need to write the Return
Authorization Number on the outside of the boxThe number is: [redacted]
We will also provide him
with a preaddressed, prepaid [redacted] shipping label so that he avoids all
return shipping costsThe label will allow us to track the package to
ensure it is delivered properly and it will be emailed to the address we
have on file, [redacted], within one business dayThe label is
valid for days
When
Gold level is returned to our warehouse, his account will be completely
closed and we will process hiss full refund of $At that point, we will
consider the matter fully resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [email protected] or
you can call my direct line at ###-###-####, Ext[redacted] during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C[redacted]
Customer
Relations
Internet
Order, LLC

New Roman","serif";mso-fareast-font-family:"Times New Roman"">Internet
Order, LLC.
1600 JFK
Blvd.
Third Floor
Philadelphia,
PA 19103
 
September
25, 2015
 
 
Revdex.com
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
 
RE:     [redacted]
Complaint ID: [redacted]
Customer No: [redacted]
                                
To Whom It May Concern:
                                        ...⇄
We are in receipt of the notice
filed September 22, 2015 concerning [redacted]. Customer service is
a high priority for us and we take every customer concern very seriously.
By way of background, the Pimsleur
Approach is an audio-based rapid language-learning program developed by
renowned linguist Dr. Paul Pimsleur. We market the Pimsleur Quick & Simple
introductory course for $9.95 including shipping. Customers can return the
Quick & Simple for a full refund within the 30-day trial period and need
only pay return shipping. Consumers are enrolled in the Rapid Learning Purchase
Program (“Program”) that affords consumers the opportunity to try our advanced
language learning Gold courses for a 30-day trial period. If the customer
decides to keep the Gold course, we bill them four monthly payments of $64.00.
If the customer decides that they do not want the course, they can cancel by
calling our toll free number and returning the course within the 30-day trial
period, and they will not be charged.
Our Customer Service Department is
staffed with knowledgeable customer care representatives. We have clearly
disclosed cancellation and return policies, which are liberally administered.
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support. 
Our records show [redacted] placed
an order for our $9.95 Pimsleur Quick & Simple offer on January 10, 2015
and was enrolled in the Program described above. [redacted] contacted our
Customer Care center on March 6, 2015 because he needed to call in to verify
the order and shipping details before we could ship the Quick and Simple course.
On the call, the representative reviewed the full Program details, verified the
account information, and set the Quick and Simple course to ship that day. According
to the tracking information, he received Gold Level 1 on or about April 11,
2015. 
[redacted] called our customer
service center again on April 27, 2015 and spoke to our customer care representative
regarding his Gold Level 1 course. Our representative explained the Program
details again and offered to extend the free trial period on the Gold Level 1
course until June 6, 2015, which [redacted] accepted. Since [redacted] did
not contact the company before the end of the extended trial period, we
attempted to charge the credit card on file but the charges were declined.
We emailed past due notifications to
the email address on file, [redacted].com, and sent a letter to the mailing
address in Vadnais Heights, MN. [redacted] called on August 3, 2015 and spoke
with our billing representative to return the Gold Level 1. The representative informed
him the course was outside of the trial period and per company policy, our
representative denied his request to return Gold Level 1, because the course
was well past of the trial period and his account had been transferred to our
internal collections department.
Had [redacted] contacted us or
emailed our customer service team within the extended trial period for Gold Level
1, per our terms & conditions, we would have been happy to assist him with
proper return shipping instructions for Gold Level 1 and cancel all future
shipments of the Program.
[redacted] indicates in the notice
dated September 22, 2015 that he was not aware of our Program. Our webpages
provide the details of our Quick & Simple offer, including the Program,
clearly and conspicuously in multiple visible locations including a predominate
location immediately adjacent to the “GET MY CDs NOW” point of purchase button.
[redacted] was sent a confirmation email that is sent to each customer
promptly after he placed his initial order on January 10, 2015, which explains
fully the Program; and each and every course we ship includes documentation
that clearly explains the terms and conditions of the Program. Our customer
care representatives also informed [redacted] of the Program details every
time he called in.
[redacted] indicates in the notice
dated September 22, 2015 that he would like to return his Gold Level 1 course and
cancel the balance due. Our customers are very important to us and we would
like to satisfy his concerns. To assist [redacted] in bringing the matter to a
close, we are willing to take the following actions:
We removed [redacted]’s account
from our internal collections department on September 25, 2015 and as a sign of
good faith, we are willing to accept the return of Gold Level 1 outside of the
trial period. To return his Gold Level 1 course, [redacted] will need to write
the Return Authorization Number on the outside of the box. The number is: R- [redacted].
We
will provide him with a preaddressed, prepaid UPS shipping label so that
he avoids all return shipping costs. The label will allow us to track the
package to ensure it is delivered properly and it will be emailed to the
address we have on file, [redacted].com, within one business day. The
label is valid for 30 days. [redacted] should check his junk/spam folder
in case the emailed label is filtered there.
The charge
for Gold Level 1 did not process therefore no refund is necessary. When the
Gold Level 1 is returned to our warehouse, his account will be completely
closed and at that point, we will consider the matter fully resolved.
I hope [redacted] finds the above
actions satisfactory. If you have any further need to reach me in reference to
the inquiry, please e-mail me at [redacted]@internetorderllc.com or you can call my
direct line at ###-###-####, Ext. 0048 during the hours of 9:00AM-5:30PM EST
Monday through Friday.
 
Very truly yours,
Cindy T**
Customer Relations
Internet Order, LLC

complaint id [redacted] - I accept the business' response Inboxx [redacted] <[email protected]>9:38 AM (36 minutes ago)to me Dear **. [redacted],As I just explained on the telephone, [redacted] and I wish to accept the business's 11/21/2014 response to [redacted]'s complaint.  We had rejected their response on 11/29/2014.  On further consideration, we wish to accept their response.Thank you for your assistance.[redacted] and [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I ordered a cd for 4.95 and ended up pay 512. I don’t know how that happened.

Review: Product is advertised on-line for $Later, they send another package and ask for $in paymentWill not accept a return of unused product.Desired Settlement: Company agrees to accept unused, returned product at no cost to meNo further contact
Business
Response:
Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
August 20,
RevDex.com
Attention:
JFK Blvd, Suite
Philadelphia, PA
In
reference to:
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated August 5, 2014, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on February
2, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them four
monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support
Your notice to
our Customer Service team dated August 5, 2014, indicates that [redacted] would
like to have his account removed from our internal Collections department and be
completely closed
Furthermore, [redacted] also states in the notice dated August 5, 2014, that he was not aware of
our ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button[redacted] was sent a confirmation email that is sent
to each customer promptly after he placed his initial order which explains
fully the Program; and each and every course we ship includes documentation
that clearly explains the terms and conditions of the Program
Extensive review
of our records reflects the first point of contact received on behalf of [redacted] occurred via a phone call to our Billing department on August 5, 2014,
6:PM EST
During that
recorded phone call, our representative explained all Program details and the
past-due balance associated with the Spanish Gold Level courseAt that point,
[redacted] successfully paid the balance of Gold Level but no payments were
made towards Gold Level Per company policy, our representative denied [redacted]'s request to return Spanish Gold Level and attempted to offer a
settlement[redacted] declined the offer
We regret to
hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist [redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
As
a sign of good faith, we are willing to make an exception and allow the return
of Spanish Gold Level To return the course, [redacted] will need to write the
Return Authorization Number on the outside of the boxThe number is:
[redacted] - [redacted] Spanish Gold Level
·
We
will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that
he avoids all return shipping costsThe label will allow us to track the
package to ensure it is deliveredThe label is valid for days and will be sent
to the address on file, [redacted][redacted] should check both his
inbox and his spam folder, in case the email is filteredFor the pre-paid
shipping, he can print the label and tape it directly on the boxThe email is
from INTERNET ORDER ([redacted]) with the subject: [redacted] Label DeliveryHe
should contact our Customer Service department if he is unable to locate the
label
·
Upon
return of Spanish Gold Level 2, [redacted]'s account will be completely closed
and the matter considered fully resolved[redacted] should allow a period of
days after completing the return to no longer receive past-due notices
referencing Account No[redacted]
I hope [redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
** C[redacted]
Customer
Service Manager
Internet
Order, LLC
###-###-####
Consumer
Response:
From: Revdex.com of Metro Washington DC <[email protected]>
Date: Fri, Aug 22, at 11:AM
Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted]
To: [redacted] <[redacted]>
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Thu, Aug 21, at 11:AM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted]
To: [email protected]
Thank you for your help with this matterThe business has resolved the complaint by sending a [redacted] return shipment label for the productHowever, in my haste and impatience to resolve the matter I returned the product at my own expense one day before receiving the label from the businessI hope their [redacted] return shipment label shows intent to take the product back

Review: They advertise their product for $9.95 I bought it on 6/21/13 it is a language dvd program plus I bought another for $3.00. They sent it to me. I received a letter today saying I owe $256.00. The letter is on regular legal pad paper. They took $64.00 out of my credit card account on 9/16/13. I read other people on line are having similar proplems with this company. LOTS OF COMPLAINTS. I have never used the program and I am sending it back today 9/17/13. What a scam.Desired Settlement: Accept refund merchandise, no more threats of the $256.00, and refund my $64.00 to my capital one credit card

Business

Response:

Review: Revdex.com
WFourth St
Dayton, OH
October 13,
Gentlemen:
I am writing to issue a formal complaint against the www.PimsleurApproach.com (brought to you by
Stroll) for the following reasons:
Last August I decided to try learning Italian and attempted to order a set of CD's from
www.PimsleurApproach.com or $However, I was unable to submit the order because I kept receiving padvertisements pressuring me to accept additional offersSo, I logged off
in frustration and disgustNevertheless, I was pleasantly surprised when a few days later I
received the set of CD's that I had originally attempted to purchase
Unfortunately, my pleasure was short-lived because a month later I received, unannounced and
unrequested, an additional package that I had not ordered and did not wantI had to read through several pages of literature included with this new package of CD's to discover that the Company wanted to bill my "credit card in days in four equal monthly installments of $64." And, after that, they wanted to continue sending me "higher level Gold courses," presumably at the same amount! All of this they would bill to my credit card, since they already had my credit card numberOf course, they assured me I was under "absolutely no obligation to buy, just pay
the cost of return shipping." That is, all I had to do was return the CD's that I had ordered
and did not want AT MY OWN EXPENSE!!!
I immediately called ###-###-#### to complain about the company's bad business practices and was told I would receive a shipping label to return the package at their expense by e-mail within 3-business daysAlthough I did receive an e-mail with return instructions, the shipping label did not arrive until after I had made a second phone call a week later
As a result, in order to protect myself, I canceled my credit caadditional inconvenience added to my time, trip to the UPS, outrainsure that they would not be able to charge me more than $over the next four months for a product I did not order and do not wantNor
will they be able to send and bill me for any additional products
I am writing to request that you keep this complaint on file so that you are able to notify unsuspecting customers of the aggressive and misleading advertising that www.Pimsleur Approach.com (brought to you by Stroll) uses to confuse and thereby take advantage of individuals who simply want to learn languagesThey are clearly more interested in attempting to hook customers into a money-making scheme than in providing them with a service
Thank you for your attention to this matter
Sincerely,
[redacted]Desired Settlement: insure that they would not be able to charge me more than $over the next four months for a product I did not order and do not wantNor will they be able to send and bill me for any additional products
Business
Response:
Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
October 25,
RevDex.com
Attention:
JFK Blvd, Suite
Philadelphia, PA
In
reference to:
**
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank
you for the notice dated October 22, 2013, concerning **[redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
Our
records show that **[redacted] placed an order for our $Pimsleur Quick
& Simple offer on August 2, Part of our $Pi**leur Quick &
Simple offer includes entry into our Rapid Learning Purchase Program
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $9.95, including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly disclosed cancellation and
return policies which are liberally administeredOur average wait times in our call center are
less than a half a minute and we strive to deliver excellent customer
support
Your
notice to our Customer Service team dated October 22, 2013, indicates that **
[redacted] would like to have her account completely closed
Furthermore,
**[redacted] also states in the notice dated October 22, that she was not
aware of our ProgramOur webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple
visible locations including a predominate location immediately adjacent to the
“GET MY CDs NOW” point of purchase button**[redacted] was sent a confirmation
email that is sent to each customer promptly after she placed her initial order
which explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
She
also states “I was unable to submit the order because I kept receiving p
advertisements pressuring me to accept additional offersSo, I logged off in
frustration and disgustNevertheless, I was pleasantly surprised when a few
days later I received the set of CD's that I had originally attempted to
purchase”It should be noted that **[redacted] is referring to a number of post-transaction offers - a customer
cannot immediately opt-out of the Program at the original point of purchase
Extensive
review of our database reflects **[redacted]' first point of contact occurred
on September 24, During that recorded call, **[redacted] expressed her
dissatisfaction and requested to return Italian Gold Level Our
representative assured she has not incurred any charges during the trial
period, would not be charged and could be provided with a prepaid return label
as a courtesy since it was evident that **[redacted] did not understand all the
Program entailed and did not wish to participateOur representative cancelled
all future shipments and provided all relevant return instructions
Unfortunately the label request was not properly submittedAs a result, **
[redacted] called our Customer Service department again on October 3, 2013, to
follow up with the requestOur representative submitted an urgent request to
ensure receipt within hoursA label was sent later that day to the address
on file ([redacted].[redacted])Our warehouse received the return
and completely closed the account on October 10,
We
regret to hear that **[redacted] feels that our customer support fell short of her
expectationsOur customers are very important and we would like to satisfy her
concernsTo assist **[redacted] in bringing this matter to a close, we have
taken the following actions:
·
The
error that occurred has been addressed internally
·
As
a sign of good faith, we are willing to refund the initial $Quick and
Simple chargeA paper check will be mailed to the address on file
**[redacted] should allow up to three business weeks for processing and
delivery
I
hope **[redacted] finds the above actions satisfactoryIf you have any further
need to reach me in reference to the inquiry, please e-mail at [redacted] or you can call ###-###-####
Customer
Service Manager
Internet
Order, LLC
###-###-####
Consumer
Response:
See Handwritten Attachment:

Review: I ordered this product and was sent a free gold trial, I am told that it is my responsibility to pay to return something that I did not ask for, something needs to be done about these policies, I do not feel that I should be held responsible for paying 7 dollars to return something I did not want!Desired Settlement: I wish for this company to be responsible for its own returns, putting something is small print in a long drawn out policy does not give somebody the right to charge you for something you do not want!

Business

Response: