Internet Order

Internet Order, LLC. Two Logan Square 100 N. 18th St. Suite 820 Philadelphia, PA 19103   March 13, 2017   Revdex.com Attention: [redacted] 1880 JFK Blvd, Suite 1330 Philadelphia, PA 19103 RE:      [redacted] Complaint ID: [redacted] Customer No:...

[redacted]                            Dear [redacted]:                                                                                                         We are in receipt of the notice dated March 13, 2017 concerning **. [redacted]. Customer service is a high priority for us and we take every customer concern very seriously. By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist Dr. Paul Pimsleur. We market the Pimsleur Quick & Simple introductory course for $9.95 including shipping. Customers can return the Quick & Simple for a full refund within the 30 day trial period and need only pay return shipping. Consumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a 30 day trial period. If the customer decides to keep the Gold course, we bill them four monthly payments of $64. If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged. Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representatives. We have clearly disclosed cancellation and return policies which are liberally administered. Our average wait times in our call center are less than half a minute and we strive to deliver excellent customer support.  Our records show that [redacted] placed an order for our $9.95 Pimsleur Quick & Simple offer on October 12, 2012 and was enrolled in the Program described. According to the tracking information, he received the gold level 1 on or about November 13, 2012.  Our records do not indicate [redacted] has contacted us regarding the account since the order was placed. Our webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button. [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order on October 12, 2012 which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program. [redacted] indicates in the notice dated March 13, 2017 that he would like no further communication from the company. Our customers are very important to us and we would like to satisfy her concerns. To assist [redacted] in bringing the matter to a close, we are willing to take the following actions:                      We will waive the balance due of $256.00 for the gold level 1 since [redacted] states the item has not been received.   [redacted] will be removed from our internal collections department and the account will be closed. I hope [redacted] finds the above actions satisfactory. If you have any further need to reach me in reference to the inquiry, please e-mail me at [redacted]@internetorderllc.com or you can call ###-###-#### Ext. [redacted] during the hours of 8:00AM-4:30PM EST Monday through Friday. Very truly yours, Dionna B[redacted] Billing Administrator Internet Order, LLC

Thanks for the canned response.
Next occurrence goes to multiple Attorney Generals.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The resolution that the business will initiate a search for the missing product and absolve me of any liability is satisfactory.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Internet Order, LLC
Roman","serif"">JFK Blvd
3rd Floor
Philadelphia, PA
June 26,
RevDex.com
Attention:
Heather Ortiz
JFK Blvd, Suite
Philadelphia,
PA
Attention:
[redacted]
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
[redacted]:
We
are in receipt of the notice dated June 23, concerning [redacted]Customer service is a
high priority for us and we take every customer concern very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support
Our
records show that [redacted] placed an order for our $Pimsleur Quick
& Simple offer on October 15, and was enrolled in the Program described
aboveAccording to the tracking information, she received her Gold level
course on or about November 15,
Had
[redacted] contacted us or emailed our customer service team within the
trial period for Gold level 1, per our terms & conditions, we would have
been happy to assist her with proper return shipping instructions for her Gold
level course and cancel all future shipments of the Program
[redacted] indicates in the notice dated June 23, that she was not aware
of our ProgramHowever, our webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple
visible locations including a predominate location immediately adjacent to the
"GET MY CDs NOW" point of purchase button[redacted] was sent a
confirmation email that is sent to each customer promptly after she placed her
initial order on October 15, which explains fully the Program; and each
and every course we ship includes documentation that clearly explains the terms
and conditions of the Program
[redacted] indicates in the notice dated June 23, that she would like to
return her Gold level course and she would also like her account removed from
our collections department
Our
customers are very important to us and we would like to satisfy her concernsTo
assist [redacted] in bringing the matter to a close, we have already taken
following actions:
·
We
provided her with return shipping instructions on June 24, On that date,
we also removed her account from our internal collections department[redacted]'s assistant, [redacted], replied to our email message on June 25,
and confirmed that the Gold level course is in transit to our warehouse
·
We
also provided her with a preaddressed, prepaid [redacted] shipping label on June 24,
so that she avoided all return shipping costs when placing the item is transit
The label will allow us to track the package to ensure it is delivered properly
and it was emailed to the address we have on file, [redacted].com,
on June 24, The label is valid for days
·
When
her Gold level course is returned to our warehouse we will fully close her
accountAt that point, we will consider the matter resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted]@internetoderllc.com or
you can call my direct line at ###-###-####, Ext[redacted] during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C[redacted]
Customer
Relations
Internet
Order, LLC

Internet Order, LLC.
1600 JFK Blvd
3rd Floor
Philadelphia, PA 19103
 
March 7, 2014
                                        ...⇄
RevDex.com
Attention:
[redacted]
1880
JFK Blvd, Suite 1330
Philadelphia, PA 19103                                  
 
In
reference to:
 
**.
[redacted],
Case
# [redacted]
Customer
No: [redacted]
                                
Dear
[redacted],
 
Thank
you for the notice dated February 19, 2014, concerning **. [redacted].
Customer service is a high priority for us and we take every customer concern
very seriously.
Our
records show that **. [redacted] placed an order for our $9.95 Pimsleur Quick &
Simple offer on April 18, 2013. Part of our $9.95 Pimsleur Quick & Simple
offer includes entry into our Rapid Learning Purchase Program.
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist Dr. Paul Pimsleur. We market
the Pimsleur Quick & Simple introductory course for $9.95, including
shipping. Customers can return the Quick & Simple for a full refund within
the 30 day trial period and need only pay return shipping. Consumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a 30 day trial period. If the customer decides to keep the Gold course, we
bill them four monthly payments of $64. If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged.
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representatives.  We have clearly disclosed cancellation and
return policies which are liberally administered.  Our average wait times in our call center are
less than a half a minute and we strive to deliver excellent customer
support. 
Your
notice to our Customer Service team dated February 19, 2014, indicates that **.
[redacted] would like to have her account removed from our internal Collections
department and be completely closed.
Furthermore, **. [redacted] also states in the notice dated February 19, 2014, that she was not
aware of our Program. Our webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple
visible locations including a predominate location immediately adjacent to the
“GET MY CDs NOW” point of purchase button. **. [redacted] was sent a confirmation
email that is sent to each customer promptly after she placed her initial order
which explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program.
Extensive
review of our database reflects the first point of contact received on behalf
of **. [redacted] occurred via a phone call to our Customer Service department on
May 22, 2013. During that recorded call, **. [redacted] requested to return Spanish
Gold Level 1, expressed that she may already have access to the course, and
informed our representative that her schedule and budget may not accommodate a
purchase at that time. Our representative clearly explained all Program
details, advised alternative payment plans were available, and offered to
extend the free trial period. Our representative stressed there was no
obligation to purchase the item during its designated trial period and offered
a reminder email alerting to the trial end date. **. [redacted] accepted this offer
and elected to remain in the Program.
On
June 18, 2013, our representative called **. [redacted] to return a voice-mail
requesting a cancellation. During that recorded call, our representative
reminded **. [redacted] of the trial end date and encouraged her to review the
material over the remaining month. **. [redacted] again elected to remain in the
Program. Our representative confirmed billing would only occur outside the
trial period and a reminder email would be sent. **. [redacted] was also advised to
call if she wished to return the product.
As
promised, a reminder email was sent on July 15, 2013, alerting **. [redacted] to
the July 22, 2013 trial end date. **. [redacted] replied to this message on July
18, 2013, requesting return instructions. Per company policy, our email representative
advised all return requests must be placed by phone.
Further
contact was not received until November 25, 2013. During that recorded call to
our Billing department, **. [redacted] stated she was told "six times"
that she would not be charged for Spanish Gold Level 1. Our representative
affirmed the previous representative explained the course would bill outside
the trial period. An attempt to bill the first
installment did not occur until July 25, 2013.
Per
company policy, our representative denied **. [redacted]'s request to return the
course and advised of the past-due balance associated with the product. **.
[redacted] denied having accepted a trial extension and again stated she was
advised she would not have to pay for the item. Our representative offered to
investigate the previous calls as advising this information is clearly against
policy and would authorize the account's removal from our internal Collections
department. **. [redacted] requested a supervisor callback and concluded the call.
Our
Billing supervisor called **. [redacted] the following day, November 26, 2013. Our
representative reviewed all account details, denied **. [redacted]'s request to
return the product, and offered a $160.00 settlement to close the account. **.
[redacted] declined this offer.
**.
[redacted] placed a final call to our Billing department on February 19, 2014. A
representative again denied her request to return our product during that
recorded call. Had **. [redacted] declined the trial extension offers, a
representative would certainly have provided the required return authorization
information at that time.
We
regret to hear that **. [redacted] feels that our customer support fell short of her
expectations. Our customers are very important and we would like to satisfy her
concerns. To assist **. [redacted] in bringing this matter to a close, we are
willing to take the following actions:
 
·        
As
a sign of good faith, we are willing to make an exception and accept the return
of Spanish Gold 1. To return the course, **. [redacted] will need to write the
Return Authorization Number on the outside of the box. The number is:
R- [redacted]     Spanish 1
 
·        
We
will also provide her with a pre-addressed, pre-paid UPS shipping label so that
she avoids all return shipping costs. The label will allow us to track the
package to ensure it is delivered properly. It will be emailed to the address
on file, [redacted], within one business day. She should check both
her inbox and her spam folder, in case the email is filtered. For the pre-paid
shipping, she can print the label and tape it directly on the box. It will
arrive in a separate email from INTERNET ORDER ([email protected]) with the
subject: UPS Label Delivery. She should contact our Customer Service department
if she is unable to locate the label.
·        
We
will remove the account from our internal Collections department upon return.  At that point, we will consider this matter
resolved and the account closed.
 
I
hope **. [redacted] finds the above actions satisfactory. If you have any further
need to reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####.
 
[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Internet Order, LLC
[redacted]
RevDex.com
[redacted]
[redacted]
We
are in receipt of the notice dated May 21, concerning MsDoris LBender
Customer service is a high priority for us and we take every customer concern
very seriously
By
way of background, the [redacted] Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul [redacted]We market
the [redacted] Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $[redacted] Quick &
Simple offer on February 12, and was enrolled in the Program described
aboveAccording to the tracking information, she received Gold level on or
about April 4,
We
had no contact with [redacted] until March 9, On that date, she called
our contact center and spoke to our billing representative regarding her Gold
level courseDuring the phone call, our customer service representative
re-explained the Program, trial period, and billing for her Gold level course
During the call, our representative offered [redacted] a trial extension until
May 13, so that she could sample the item for an additional time period
before deciding whether or not to move forward with the Program[redacted]
agreed to try out the Gold level course and the phone call endedAll future
shipments past Gold level were cancelled
[redacted] emailed our customer service team on May 17, regarding a billing notification
and stated that she had returned the Gold level itemOur representative
advised her that we would need proof of her return, such a receipt or a tracking
number, in order to fully close her accountTo date, [redacted] has not
provided us with any proof of return shipping and to close her account, we will
need to launch an internal, inbound Lost Product Investigation[redacted]
stated she used the "return to sender" method of sending back her Gold level course
That method rarely returns items to our warehouse as ‘return to sender'
contains no paid postage for the return
Had
[redacted] contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist her with proper return shipping instructions for Gold level
and cancel all future shipments of the Program
[redacted] indicates in the notice dated May 21, that she was not aware of our
ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button[redacted] was sent a confirmation email that is sent
to each customer promptly after she placed her initial order on February 12,
which explains fully the Program; and each and every course we ship
includes documentation that clearly explains the terms and conditions of the
Program
[redacted] indicates in the notice dated May 21, that she would like a full
refund and she would like her account completely closed
Our
customers are very important to us and we would like to satisfy her concernsTo
assist [redacted] in bringing the matter to a close, we are willing to take the
following actions:
We have initiated an
internal, inbound Lost Product investigation to determine the location of
the item.This action relieves her of all responsibility for the item
We
processed her full refund of $on May 26, The refund will be visible
on her bank statement within two additional business days
At
this point, her account is completely closed and we now consider the
matter fully resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted] or
you can call my direct line at ###-###-####, Ext[redacted] during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C[redacted]
Customer
Relations
Internet
Order, LLC

Internet Order, LLC.
1600 JFK Blvd
3rd Floor
Philadelphia, PA 19103
June 23, 2015
Better Business...

Bureau
Attention: [redacted]
1880 JFK Blvd, Suite 1330
Philadelphia, PA 19103
RE: [redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear [redacted]:
We are in receipt of the notice filed June 19, 2015 concerning [redacted]. Customer service is a high priority for us and we take every
customer concern very seriously.
By way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist Dr. Paul Pimsleur. We market
the Pimsleur Quick & Simple introductory course for $9.95 including
shipping. Customers can return the Quick & Simple for a full refund within
the 30 day trial period and need only pay return shipping. Consumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers
the opportunity to try our advanced language learning Gold courses for a 30 day
trial period. If the customer decides to keep the Gold course, we bill them
four monthly payments of $64. If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged.
Our Customer Service Department, which is located in our corporate
headquarters, is staffed with knowledgeable customer care representatives. We
have clearly disclosed cancellation and return policies which are liberally
administered. Our average wait times in our call center are less than half a
minute and we strive to deliver excellent customer support.
Our records show that [redacted] placed an order for our $9.95 Pimsleur Quick
& Simple offer on January 5, 2015 and was enrolled in the Program described
above. According to the tracking information, she received Gold level 1 on or
about February 3, 2015, she received Gold level on or about
April 5, 2015 and lastly, she received Gold level 3 on or about June 4, 2015.
Our lone contact with [redacted] occurred on June 19,
2015. On that date, she called and spoke to our customer service representative
who cancelled all future shipments of the Program and re-explained the trial
period and billing for Gold levels 1-3. Our representative denied her request
to return Gold levels 1 & 2 because at that point, those two courses were
well outside of the return period. Our representative cancelled all future
shipments of the Program, per her request, and our representative also provided
her with return shipping instruction for Gold level 3.
Had [redacted] contacted us or emailed our customer
service team within the trial period for Gold level 1, per our terms &
conditions, we would have been happy to assist her with proper return shipping
instructions for Gold level 1 and cancel all future shipments of the Program.
[redacted] indicates in the notice dated June 19, 2015 that she was not aware
of our Program. Our webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the “GET MY CDs NOW”
point of purchase button. [redacted] was sent a confirmation email that is
sent to each customer promptly after she placed her initial order on January 5,
2015 which explains fully the Program; and each and every course we ship
includes documentation that clearly explains the terms and conditions of the
Program.
[redacted] indicates in the notice dated June 19, 2015 that she would like to
return her three Gold level courses for a full refund. She would also like her
account completely closed.
Our customers are very important to us and we would like to satisfy her
concerns. To assist [redacted] in bringing the matter to a close, we are
willing to take the following actions:
• We are willing to accept the return of two Gold level courses outside of the
trial period along with the return of her Gold level 3 course, which was still
within the trial period. To return her Gold level courses, [redacted] will
need to write the Return Authorization Numbers on the outside of the box. The
numbers are: [redacted] and [redacted] and [redacted].
• We will also provide her with a preaddressed, prepaid [redacted] shipping label so
that she avoids all return shipping costs. The label will allow us to track the
package to ensure it is delivered properly and it will be emailed to the
address we have on file, [redacted].com, within one business day. The
label is valid for 30 days.
• When Gold level courses are returned to our warehouse her account will be
completely closed and we will process her full refund of $384.00. At that
point, we will consider the matter fully resolved.
I hope [redacted] finds the above actions satisfactory. If
you have any further need to reach me in reference to the inquiry, please
e-mail me at [redacted]@internetoderllc.com or you can call my direct line at
###-###-####, Ext. [redacted] during our normal business hours of 9:30AM-6:00PM EST
Monday through Friday.
Very truly yours,
Patrick C[redacted]
Customer Relations
Internet Order, LLC

Internet Order, LLC.
1600 JFK Blvd
3rd Floor
Philadelphia, PA 19103
 
March 6, 2014
                                        ...⇄
RevDex.com
Attention:
[redacted]
1880
JFK Blvd, Suite 1330
Philadelphia, PA 19103                                  
 
In
reference to:
 
**.
[redacted],
Case
# [redacted]
Customer
No: [redacted]
                                
Dear
[redacted],
 
Thank
you for the notice dated February 25, 2014, concerning **. [redacted]
[redacted]. Customer service is a high priority for us and we take every customer
concern very seriously.
Our
records show that **. [redacted] placed an order for our $9.95 Pimsleur Quick
& Simple offer on April 22, 2013. Part of our $9.95 Pimsleur Quick &
Simple offer includes entry into our Rapid Learning Purchase Program. It should
be noted that Ms. [redacted] also elected to purchase two post-transaction offers
– Our Best upsell package which
provides a disc scratch warranty and PhotoReading
($129.00 after a 30 day trial period).
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist Dr. Paul Pimsleur. We market
the Pimsleur Quick & Simple introductory course for $9.95, including
shipping. Customers can return the Quick & Simple for a full refund within
the 30 day trial period and need only pay return shipping. Consumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a 30 day trial period. If the customer decides to keep the Gold course, we
bill them four monthly payments of $64. If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged.
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representatives.  We have clearly disclosed cancellation and
return policies which are liberally administered.  Our average wait times in our call center are
less than a half a minute and we strive to deliver excellent customer
support. 
Your
notice to our Customer Service team dated February 25, 2014, indicates that **.
[redacted] would like to have her account removed from our internal Collections
department and be completely closed.
Furthermore, **. [redacted] also states in the notice dated February 25, 2014, that she was not
aware of our Program. Our webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple
visible locations including a predominate location immediately adjacent to the
“GET MY CDs NOW” point of purchase button. **. [redacted] was sent a confirmation
email that is sent to each customer promptly after he placed his initial order
which explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program.
Extensive
review of our database reflects the first point of contact received on behalf
of **. [redacted] occurred during a call to our Billing department on January 24,
2014, regarding a past-due notice received. During that recorded call, our
representative reviewed the Program details and per company policy, denied **.
[redacted]'s request to return the courses received. **. [redacted] agreed to remit
payment by check and declined our representative's offer to review the website
while on the line.
Further
contact was not received until February 25, 2014. During a recorded call to our
Billing department, **. [redacted] informed our representative of the notice filed
February 25, 2014. Our representative advised **. [redacted] to call at a later
date for information regarding a resolution and assured **. [redacted] that her
account was only transferred to our internal Collections department.
We
regret to hear that **. [redacted] feels that our customer support fell short of
her expectations. Our customers are very important and we would like to satisfy
her concerns. To assist **. [redacted] in bringing this matter to a close, we are
willing to take the following actions:
 
·        
If **. [redacted] has not received Spanish Gold Level 3, we will have to launch an
internal Lost Product Investigation to determine the location of the course.
Per company policy, **. [redacted] must provide us with either verbal or written
permission to do so by emailing [redacted] or by calling our
Customer Service team on ###-###-#### during our normal business hours of
8:30AM-8:30PM EST, Monday through Friday. Any representative will be able to assist
with her request.
 
·        
As
a sign of good faith, we are willing to make an exception and accept the return
of Spanish Gold Level 1 and Gold Level 2. To return the courses, **. [redacted]
will need to write the Return Authorization Numbers on the outside of the box.
The numbers are:
[redacted]     Spanish 1
[redacted]    Spanish 2
 
·        
Upon
return of Spanish Gold Level 1 and 2, a refund totaling $256.00 will be issued
via paper check. **. [redacted] should allow up to three weeks for the refund
request to process and post to her address. The check will be mailed to:
[redacted]
[redacted]
[redacted]
 
·        
We
will also provide her with a pre-addressed, pre-paid UPS shipping label so that
she avoids all return shipping costs. The label will allow us to track the
package to ensure it is delivered properly and will be weighted for the return
of both items. It will be emailed to the address on file, [redacted], within one business day. She should check both her inbox
and her spam folder, in case the email is filtered. For the pre-paid shipping,
she can print the label and tape it directly on the box. It will arrive in a
separate email from INTERNET ORDER ([email protected]) with the subject: UPS
Label Delivery. She should contact our Customer Service department if she is
unable to locate the label.
 
·        
Upon
return, or if granted verbal or written permission to launch a Lost Product
Investigation where applicable, we will consider this matter resolved and the
account closed.  **. [redacted]’s account
has only been transferred to our internal Collections department. Negative
reporting to credit bureaus has not and will not occur.
 
I
hope **. [redacted] finds the above actions satisfactory. If you have any further
need to reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####.
 
[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

Internet Order, LLC
Roman","serif"">JFK Blvd
3rd Floor
Philadelphia, PA
June 18,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia,
PA
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
MsStewart:
We
are in receipt of the notice filed June 17, concerning [redacted]Customer service is a high priority for us and we take every customer
concern very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $Pimsleur Quick &
Simple offer on January 23, and was enrolled in the Program described
aboveAccording to the tracking information, he received Gold level on or
about February 22, and he received Gold level on or about April 28, While completing his Quick & Simple
purchase, [redacted] also purchased a two digital download vocabulary files for
a total of $
Prior
to receiving the notice dated June 17, 2015, we have had no previous contact
with [redacted]
Had
[redacted] contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist him with proper return shipping instructions for Gold level
and cancel all future shipments of the Program
[redacted] indicates in the notice dated June 17, that he was not aware of our
ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button[redacted] was sent a confirmation email that is sent
to each customer promptly after he placed his initial order on January 23,
which explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
[redacted] indicates in the notice dated June 17, that he would like to return
his Gold level and level courses for a full refundHe would also like his
account removed from our collections department and completely closed
Our
customers are very important to us and we would like to satisfy his concernsTo
assist [redacted] in bringing the matter to a close, we are willing to take the
following actions:
·
We
have removed [redacted]'s account from our internal collections department on
June 18, and are willing to accept the return of two Gold level courses outside
of the trial periodTo return his Gold level courses, [redacted] will need to
write the Return Authorization Numbers on the outside of the boxThe numbers
are: R- [redacted] and R- [redacted]
· We will also provide him
with a preaddressed, prepaid [redacted] shipping label so that he avoids all
return shipping costsThe label will allow us to track the package to
ensure it is delivered properly and it will be emailed to the address we
have on file, [redacted]@hotmail.com, within one business dayThe label is
valid for days
When
Gold level courses are returned to our warehouse his account will be
completely closed and we will process hiss full refund of $At that
point, we will consider the matter fully resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted]@internetoderllc.com or
you can call my direct line at ###-###-####, Ext[redacted] during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C[redacted]
Customer
Relations
Internet
Order, LLC

Internet Order,...

LLC.
[redacted]
Philadelphia, PA 19103
March 10, 2015
                                        ...⇄
RevDex.com
Attention:
[redacted]
1880
JFK Blvd, Suite 1330
Philadelphia, PA 19103                                  
Attention:
[redacted]
In
reference to:
[redacted]
Case
# [redacted]
Customer
No: [redacted]
                                
Dear
[redacted],
Thank
you for the notice dated March 10, 2015, concerning Ms. [redacted]. Customer
service is a high priority for us and we take every customer concern very
seriously.
Our
records show that Ms. [redacted] placed an order for our $9.95 [redacted] Quick &
Simple offer on November 29, 2014. Part of our $9.95 [redacted] Quick &
Simple offer includes entry into our Rapid Learning Purchase Program.
By
way of background, the [redacted] Approach is an audio-based rapid language
learning program developed by renowned linguist Dr. [redacted]. We market
the [redacted] Quick & Simple introductory course for $9.95, including
shipping. Customers can return the Quick & Simple for a full refund within
the 30 day trial period and need only pay return shipping. Consumers are also
enrolled in the Rapid Learning Purchase Program (“Program”) that affords
consumers the opportunity to try our advanced language learning Gold courses
for a 30 day trial period. If the customer decides to keep the Gold course, we
bill them four monthly payments of $64. If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged.
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representatives.  We have clearly disclosed cancellation and
return policies which are liberally administered.  Our average wait times in our call center are
less than a half a minute and we strive to deliver excellent customer
support. 
Your
notice to our Customer Service team dated March 10, 2015, indicates that Ms. [redacted]
would like to return her Gold level 1 course for a full refund and have her
account removed from our internal collections department.
Ms.
[redacted] also indicates in the notice dated March 10, 2014 that she was not aware
of our Program. Our webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the “GET MY
CDs NOW” point of purchase button. Ms. [redacted] was sent a confirmation email that
is sent to each customer promptly after she placed his initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program.
Ms.
[redacted] states in the notice dated March 10, 2015 that she contacted us previously
to resolve the matter yet our records reflect that we have had no prior contact
with her or anyone acting on her behalf. We first became aware of her concerns
on March 10, 2015 following our receipt of this notice. Had Ms. [redacted] contacted
us within the trial period for Gold level 1 or called after she received the Quick
& Simple course, per our terms & conditions, we would have been happy
to cancel all future shipments of the Program and provide her with return
shipping instructions.
We
received the return of her Quick & Simple course on January 6, 2015 and
processed her refund of $9.95 that she paid for that item on that date. To
date, we have not received the return of Gold level 1 and she has made two
payments of $64.00 towards the Gold level 1 course.
We
regret to hear that Ms. [redacted] feels that our customer support fell short of her
expectations. Our customers are very important and we would like to satisfy her
concerns. To assist Ms. [redacted] in bringing this matter to a close, we have
already taken the following actions:
·        
We
have initiated an internal Lost Product investigation on her Gold level1 course
that she claims was never received. This action will allow us to investigate
the location of the item and also relieves her of all responsibility for the Gold
level 1 course.
·        
We
removed her account from our internal collections department on March 10, 2015
and we processed her full refund of $128.00 on March 10, 2015. Ms. [redacted] will
see the full refund on her bank statement within two additional business days. She
can be assured that nothing further will be shipped or billed and her account
is now completely closed.
·        
Her
account is completely closed as of March 10, 2015 and that this point, we
consider the matter fully resolved.
I
hope Ms. [redacted] finds the above actions satisfactory. If you have any further
need to reach me in reference to the inquiry, please e-mail B[redacted]
or you can call ###-###-####.
Sincerely,
Patrick
C[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####,
Ext. 0054

Internet Order, LLC.
1600 JFK Blvd
3rd Floor
Philadelphia, PA 19103
 
March 17, 2014
 
RevDex.com
Attention:
[redacted]
1880
JFK Blvd, Suite 1330
Philadelphia, PA 19103                                  
 
In
reference to:
 
**.
[redacted],
Case
# [redacted]
Customer
No: [redacted]
                                
Dear
[redacted],
 
Thank you for
the notice dated March 12, 2014, concerning **. [redacted]. Customer service
is a high priority for us and we take every customer concern very seriously.
Our records show
that **. [redacted] placed an order for our Pimsleur Quick & Simple offer on September
2, 2013. Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program.
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist Dr. Paul Pimsleur. We market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping.
Customers can return the Quick & Simple for a full refund within the 30 day
trial period and need only pay return shipping. Consumers are also enrolled in
the Rapid Learning Purchase Program (“Program”) that affords consumers the
opportunity to try our advanced language learning Gold courses for a 30 day
trial period. If the customer decides to keep the Gold course, we bill them
four monthly payments of $64. If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged.
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representatives. We have clearly disclosed
cancellation and return policies which are liberally administered. Our average
wait times in our call center are less than a half a minute and we strive to
deliver excellent customer support. 
Your notice to
our Customer Service team dated March 12, 2014, indicates that **. [redacted] would
like to receive a refund and have his account be completely closed.
Furthermore, **.
[redacted] also states in the notice dated March 12, 2014, that he was not aware of
our Program. Our webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the “GET MY CDs NOW”
point of purchase button. **. [redacted] was sent a confirmation email that is sent
to each customer promptly after he placed his initial order which explains
fully the Program; and each and every course we ship includes documentation
that clearly explains the terms and conditions of the Program.
Extensive review
of our database reflects the only point of contact received prior to the notice
occurred during a phone call to our Customer Service department on November 30,
2013. During that recorded call, our representative reviewed all Program
details and denied **. [redacted]'s request to return Tagalog Gold, per company
policy. Had **. [redacted] contacted our Customer Service department during the
designated trial period, our representative would certainly have provided all
necessary return authorization instructions.
We regret to
hear that **. [redacted] feels that our customer support fell short of his
expectations. Our customers are very important and we would like to satisfy his
concerns. To assist **. [redacted] in bringing this matter to a close, we are willing
to take the following actions:
·        As a sign of
good faith, we are willing to make an exception and accept the return of
Tagalog Gold. To return the course, **. [redacted] will need to write the Return
Authorization Number on the outside of the box. The number is:
[redacted]    
•     We will
also provide him with a pre-addressed, pre-paid UPS shipping label so that he
avoids all return shipping costs. The label will allow us to track the package
to ensure it is delivered properly. It will be emailed to the address on file, [redacted], within one business day. He should check both his inbox
and his spam folder, in case the email is filtered. For the pre-paid shipping,
he can print the label and tape it directly on the box. It will arrive in a
separate email from INTERNET ORDER ([email protected]) with the subject: UPS
Label Delivery. He should contact our Customer Service department if he is
unable to locate the label.
·       Upon return of
Tagalog Gold, a refund for the amount of $64.00 will be processed to the card
on file ([redacted], Exp. [redacted]). **. [redacted]’s account will then
be completely closed and the matter considered resolved.
I hope **. [redacted]
finds the above actions satisfactory. If you have any further need to reach me
in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####.
 
[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:   Thank you so much for your help in this matter. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Internet Order, LLC.
1600 JFK Blvd
3rd Floor
Philadelphia, PA 19103
 
March 11, 2014
 
RevDex.com
Attention:
[redacted]
1880
JFK Blvd, Suite 1330
Philadelphia, PA 19103                                  
 
In
reference to:
 
**.
[redacted]. [redacted],
Case
# [redacted]
Customer
No: [redacted]
                                
Dear
[redacted],
 
Thank you for
the notice dated March 3, 2014, concerning **. [redacted]. [redacted]. Customer
service is a high priority for us and we take every customer concern very
seriously.
Our records show
that **. [redacted] placed an order for our Pimsleur Quick & Simple offer on October
4, 2013. Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program.
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist Dr. Paul Pimsleur. We market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping.
Customers can return the Quick & Simple for a full refund within the 30 day
trial period and need only pay return shipping. Consumers are also enrolled in
the Rapid Learning Purchase Program (“Program”) that affords consumers the
opportunity to try our advanced language learning Gold courses for a 30 day
trial period. If the customer decides to keep the Gold course, we bill them four
monthly payments of $64. If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged.
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representatives. We have clearly disclosed
cancellation and return policies which are liberally administered. Our average
wait times in our call center are less than a half a minute and we strive to
deliver excellent customer support. 
Your notice to
our Customer Service team dated March 3, 2014, indicates that **. [redacted] would
like to receive a refund and have his account be completely closed.
Furthermore, **.
[redacted] also states in the notice dated March 3, 2014, that he was not aware of
our Program. Our webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the “GET MY CDs NOW”
point of purchase button. **. [redacted] was sent a confirmation email that is sent
to each customer promptly after he placed his initial order which explains
fully the Program; and each and every course we ship includes documentation
that clearly explains the terms and conditions of the Program.
We regret to
hear that **. [redacted] feels that our customer support fell short of his
expectations. Our customers are very important and we would like to satisfy his
concerns. To assist **. [redacted] in bringing this matter to a close, we are
willing to take the following actions:
·        As a sign of
good faith, we are willing to make an exception and accept the return of
Spanish Gold Level 1 and Gold Level 2. To return the courses, **. [redacted] will
need to write the Return Authorization Numbers on the outside of the box. The
numbers are:
[redacted]     Spanish 1[redacted]    Spanish 2
·        We will also
provide him with a pre-addressed, pre-paid UPS shipping label so that he avoids
all return shipping costs. The label will allow us to track the package to
ensure it is delivered properly and will be weighted for the return of both
items. It will be emailed to the address on file, [redacted], within one
business day. He should check both his inbox and his spam folder, in case the
email is filtered. For the pre-paid shipping, he can print the label and tape
it directly on the box. It will arrive in a separate email from INTERNET ORDER
([email protected]) with the subject: UPS Label Delivery. He should contact our
Customer Service department if he is unable to locate the label.
·        **. [redacted] has
paid $256.00 towards both Gold Level courses. A refund for the courses cannot
be processed at this time as **. [redacted] has initiated a billing dispute. It
should be noted that disputes can take up to 30 days to resolve. **. [redacted]
should contact his financial institution for additional details. If the dispute
is found in our favor and both Gold Level courses are returned, we will process
a full refund to the card on file ([redacted], Exp. [redacted]). If **. [redacted]
would like to check on the progress of his account closure request, he can
contact me directly via email ([redacted]) or call ###-###-####
Ext. [redacted], Monday to Friday, 8:15 AM to 4:45 PM EST.
I hope **. [redacted]
finds the above actions satisfactory. If you have any further need to reach me
in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####.
 
[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

Internet Order, LLC.
1600 JFK Blvd
3rd Floor
Philadelphia, PA 19103
 
March 6, 2014
 
RevDex.com
Attention:
[redacted]
1880
JFK Blvd, Suite 1330
Philadelphia, PA 19103                                  
 
In
reference to:
 
**.
[redacted],
Case
# [redacted]
Customer
No: [redacted]
                                
Dear
[redacted],
 
Thank you for
the notice dated February 19, 2014, concerning **. [redacted]. Customer
service is a high priority for us and we take every customer concern very
seriously.
Our records show
that **. [redacted] placed two orders for our Pimsleur Quick & Simple offer on August
3, 2013. Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program.
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist Dr. Paul Pimsleur. We market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping.
Customers can return the Quick & Simple for a full refund within the 30 day
trial period and need only pay return shipping. Consumers are also enrolled in
the Rapid Learning Purchase Program (“Program”) that affords consumers the
opportunity to try our advanced language learning Gold courses for a 30 day
trial period. If the customer decides to keep the Gold course, we bill them four
monthly payments of $64. If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged.
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representatives. We have clearly disclosed
cancellation and return policies which are liberally administered. Our average
wait times in our call center are less than a half a minute and we strive to
deliver excellent customer support. 
Your notice to
our Customer Service team dated February 19, 2014, indicates that **. [redacted]
would like to have his account removed from our internal Collections department
and be completely closed.
Furthermore, **.
[redacted] also states in the notice dated February 19, 2014, that he was not aware
of our Program. Our webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the “GET MY
CDs NOW” point of purchase button. **. [redacted] was sent a confirmation email that
is sent to each customer promptly after he placed his initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program.
Extensive review
of our database reflects the first point of contact received on behalf of **.
[redacted] occurred on February 19, 2014. During that recorded call to our Sales
department, our representative explained all Program and account details before
transferring the call to our Billing department for further assistance. Our
Billing representative then explained the past-due status of the account and
denied **. [redacted]'s request to return Spanish Gold 1 and Tagalog Gold, per
company policy. **. [redacted] was offered a settlement of $256.00, which he declined.
**. [redacted] called
the following day, February 20, 2014, to remit payment. Our representative
processed the $256.00 settlement, removed the account from our internal
Collections department, and advised the account was completely closed.
We regret to
hear that **. [redacted] feels that our customer support fell short of his
expectations. Our customers are very important and we would like to satisfy his
concerns. To assist **. [redacted] in bringing this matter to a close, we are
willing to take the following actions:
·        **. [redacted]’s
account is completely closed. Negative reporting to credit bureaus has not and
will not occur. Past-due notices are generated by an off-site third party, up
to one month in advance. **. [redacted] should disregard any past-due notices
regarding his account (No. [redacted]).
·        
If
**. [redacted] would like to discuss alternative resolutions, he can reach me
directly via email ([redacted])
or call [redacted] Ext. [redacted], Monday to Friday, 8:15 AM to 4:45 PM EST.
I hope **. [redacted]
finds the above actions satisfactory. If you have any further need to reach me
in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####.
 
[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

Internet Order, LLC
Roman","serif"">JFK Blvd
3rd Floor
Philadelphia, PA
July 23,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia,
PA
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
[redacted]:
We
are in receipt of the notice filed July 20, concerning **[redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $Pimsleur Quick &
Simple offer on October 11, and was enrolled in the Program described
aboveAccording to the tracking information, he received Gold level on or
about November 12,
Our
initial contact with [redacted] occurred on February 27, On that date, he
called our customer service center and spoke to our billing representative
regarding his Gold level courseOur representative explained that the course
was over two months outside of the trial period at that point and per company
policy, our representative denied his request to return Gold level 1, because
the course was well outside of the trial period and his account had been transferred
to our internal collections departmentOur next and final contact with [redacted] occurred on July 22, On that date, he called and spoke to a member
of our billing departmentDuring the phone call, our representative advised
[redacted] of the past due balance for Gold level and he refused to make a
payment towards the itemThe phone call ended shortly thereafter
Had
[redacted] contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist him with proper return shipping instructions for Gold level
and cancel all future shipments of the Program
[redacted] indicates in the notice dated July 20, that he was not aware of our
ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button[redacted] was sent a confirmation email that is sent
to each customer promptly after he placed his initial order on October 11,
which explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
[redacted] indicates in the notice dated July 20, that he would like to return
his Gold level course and avoid all return shipping costsHe would also like
his account removed from our collections department
Our
customers are very important to us and we would like to satisfy his concernsTo
assist [redacted] in bringing the matter to a close, we are willing to take the
following actions: We
removed his account from our internal collections department on July
23, and as a sign of good faith, we are willing to accept the return of Gold
level outside of the trial periodTo return his Gold level course, [redacted]
will need to write the Return Authorization Number on the outside of the box
The number is: R- [redacted] • We will provide him with a
preaddressed, prepaid [redacted] shipping label so that he avoids all return
shipping costsThe label will allow us to track the package to ensure it
is delivered properly and it will be emailed to the address we have on
file, [redacted]@[redacted].com, within one business dayThe label is valid for
days[redacted] should be sure to check his junk/spam folder in case
the emailed label is filtered. When
Gold level is returned to our warehouse his account will be completely
closedHe was never billed for Gold level therefore no refund is
necessary and at that point, we will consider the matter fully resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted]@internetoderllc.com or
you can call my direct line at ###-###-####, Ext[redacted] during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C[redacted]
Customer
Relations
Internet
Order, LLC

From: Revdex.com of Metro Washington DC <[email protected]>Date: Fri, Aug 22, 2014 at 11:24 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]>
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Thu, Aug 21, 2014 at 11:47 AM
Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].
To: [email protected]
Thank you for your help with this matter. The business has resolved the complaint by sending a [redacted] return shipment label for the product. However, in my haste and impatience to resolve the matter I returned the product at my own expense one day before receiving the label from the business. I hope their [redacted] return shipment label shows intent to take the product back.
 
[redacted]
Complaint #[redacted]
Have a great day!
 
[redacted]
 
[redacted]

[redacted]
[redacted]
October 28,
RevDex.com
[redacted]
*
[redacted]
We
are in receipt of the notice dated October 27, concerning [redacted]Customer service is a high priority for us and we take every customer
concern very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist [redacted]We market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $Pimsleur Quick
& Simple offer on August 24, and was enrolled in the Program described
aboveAccording to the tracking information, he received Gold level on or
about September 20, and received Gold level on or about November 20,
Our
initial contact with [redacted] was a phone call that he made to our customer
service center on November 24, On that date, he called and spoke to our customer
service representative regarding cancelling his accountDuring the phone call,
our customer service representative re-explained the Program, trial period, and
billingAt the time of this call the Gold level had processed two out of
four payments of $and the Gold level was inside the day trial
periodPer [redacted]'s request, our representative cancelled all future
shipments of the Program and provided him with return shipping instructions for
both the Gold level and the Gold level and refunded [redacted] a total of
$that was billed on the Gold level We did not receive the Gold level
or the Gold level returns from [redacted] and the billing process restarted
Our
next contact with [redacted] was a letter that he sent to our customer
service team that we received on September 29, In that letter [redacted] requested that we stop attempting to bill himSince we had not
received the returns we attempted to call [redacted] at the number that was
given at the time of his order to resolve the situation directlyWe reached
someone who claimed to be [redacted]'s wife and our representative left a
message with this person asking [redacted] to contact us
Our
webpages provide the details of our Quick & Simple offer, including the
Program, clearly and conspicuously in multiple visible locations including a
predominate location immediately adjacent to the "GET MY CDs NOW" point of
purchase button[redacted] was sent a confirmation email that is sent to
each customer promptly after he placed his initial order on August 24, which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
[redacted] indicates in the notice dated October 27, that he does not want
our products or any further contact from our company
Our
customers are very important to us and we would like to satisfy his concernsTo
assist [redacted] in bringing the matter to a close, we are willing to take
the following actions:
We removed his account from
our internal collections department on October 28,
[redacted] can be assured
that nothing further will be billed or shipped to his address
On October 28, we
refunded to [redacted] one payment of $that processed on the Gold
Level after it was not returnedThere were no other charges that
processed to [redacted]'s account
We will provide return
instructions for the Gold level and the Gold level [redacted] will
receive a prepaid UPS label weighted for both the Gold level and the
Gold level so that he does not incur a shipping cost and can package the
products togetherThis label will be sent to the e-mail address that was
provided in the notice: [email protected] and will allow us to
track the package to ensure it is delivered properly[redacted] will
need to write Return Authorization Numbers [redacted] and
[redacted]
on the outside of the shipping box and affix the label to the box[redacted] will also receive these return instructions to the e-mail address
as wellThe label is valid for days
At the time that the
products are returned the account will be completely closed and we will
consider the matter resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted] or you can call ###-###-#### Ext[redacted] during the hours of 8:00AM-4:30PM EST
Monday through Friday
Very truly
yours,
Dionna
B[redacted]
Billing
Administrator
Internet
Order, LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
We ordered no such product. The date mentioned in this letter show the card used was a stolen card, used for many other illegal online transactions. The account that card was tied to actually went into the negative causing us to shut the account, and work with the bank to recoup some of the funds. We're now going to report this follow-up with our local FBI office for further wire fraud and interstate commerce laws being broken. Please cease and desist from contacting us any further. If any type of collections are engaged, we will consider this an illegal act and move forward with local lawsuit.
The state of PA has sued and won a lawsuit against your company further strengthening our position that you are using predatory practices. We have a conference call with [redacted]'s aides on 12-30-2017 to discuss this company, and how the state will proceed. Her office is aware of previous litigation by the state of PA regarding this issue.We will be contacting the Pennsylvania Attorney General's office at [redacted] here shortly to file a complaint with them.Reference: https://www.Revdex.com.org/washington-dc-eastern-pa/business-re...⇄ /> Regards,
[redacted]