Internet Order

Review: They keep sending me items after I just bought the first lesson, Spanish 101. They claim to have told me that there would be more tapes, but I don't remember that. they want like $250 a tape and that's WAY to much...I called and cancelled which they did, but wont cancel my previous billing.Joseph at 0260 was the person I talked to that wouldn't undo the charges.This is a shady operation that keeps charging unsuspecting Americans who want to become more fluent in Spanish.Desired Settlement: A complete refund!The tapes were VERY hard to follow and comprehend any words that were spoken. The instructors had such a heavy dialect we couldn't understand a word.

Business

Response:

Review: Purchased a Language CD over the internet which was received and payed for. Over the course of several months, unauthorized charges appeared on my credit card for items that were never authorized or received, therefore filed a complaint with [redacted] and my money was returned by the credit card company. Now I am getting bills from the company which took a while to figure out who they were and I do not understand what they are charging me for, since I only received one set of CD's that were paid in full. I get statements that I owe $640 money but no itemized reason as to why, and have not received anything from them. I have sent emails and letters, however no response for a resolution, just more charges. When I look at the company at Revdex.com files, it appears that most complaints are similar to mine.Desired Settlement: Drop all charges

Business

Response:

Review: I bought a promotional video not knowing I was getting into an ongoing programI'm not the only one with this problem, I just saw 627complaints file against your company on the Revdex.com.Desired Settlement: Refund on the charges I did not authorize
Business
Response:
Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
June 24,
RevDex.com
Attention:
JFK Blvd, Suite
Philadelphia, PA
In
reference to:
**
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated June 17, 2014, concerning **[redacted]Customer service
is a high priority for us and we take every customer concern very seriously
Our records show
that **[redacted] placed an order for our Pimsleur Quick & Simple offer on January
11, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support
Your notice to
our Customer Service team dated June 17, 2014, indicates that **[redacted] would
like to receive a refund for products outside the designated trial and billing
grace periods
Furthermore, **
[redacted] also states in the notice dated June 17, 2014, that he was not aware of
our ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase buttonAdditionally, each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Extensive review
of our records reflects the first point of contact received on behalf of **
[redacted] occurred during a recorded phone call to our Billing department on June
17, 2014, 12:PM ESTDuring that call, our representative explained the
remaining French Gold Level balance and cancelled all future shipmentsPer
company policy, our representative denied **[redacted]'s request to return the
products outside their designated trial and billing grace periods**[redacted]
requested a supervisor and was advised he would receive a callback
Regretfully, the representative did not correctly submit the request
We regret to
hear that **[redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist **[redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
We
have addressed the error that occurred internally
·
As
a sign of good faith, we are willing to make an exception and accept the
returns of French Gold Level and Gold Level To return the courses, **
[redacted] will need to write the Return Authorization Numbers on the outside of the
boxThe numbers are:
[redacted] French
[redacted] French
·
We
will also provide him with a pre-addressed, pre-paid UPS shipping label so that
he avoids all return shipping costsThe label will allow us to track the
package to ensure it is delivered properly and will be weighted for the return of both Gold Level coursesIt will be emailed to the address included
in the notice within one business dayHe should check both his inbox and his
spam folder, in case the email is filteredFor the pre-paid shipping, he can
print the label and tape it directly on the boxIt will arrive in a separate
email from INTERNET ORDER ([email protected]) with the subject: UPS Label
DeliveryHe should contact our Customer Service department if he is unable to
locate the label
·
Upon
return of French Gold Levels and 2, a refund for the amount of $will
be processed to the card on file ([redacted], Exp[redacted])The
account will then be completely closed and the matter considered resolved
I hope **[redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Customer
Service Manager
Internet
Order, LLC
###-###-####
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me

Review: Internet Order LLC and/or the entity doing business as "Stroll" offers an initial language learning CD for $9.95. Within days of receiving the first CD their "Gold Course CD" package miraculous and believed unordered arrives with billing information of 4 installments of approximately $65.00 each. Careful examination of the web-site order information reveals only a thinly veiled allusion to follow-on subscription based products with no mention of future costs. Following the included information on "How to Cancel" your unintended subscription requires approximately 20 minutes of listening to boring music while waiting for the next "available" customer service representative, sometimes only to have the line go dead with no explanation. I had to call 4 times before I connected with someone admittedly capable of permanently canceling my unintended subscription and providing return shipping information. It is my perception that Internet Order LLC and/or Stroll attracts customers with the $9.55 offer then intentionally misleads on the future shipments and billing while at the same time making it very time consuming and frustrating to cancel the service. The quality of the product becomes totally irrelevant in the quest to stop the money drain. After several hours dedicated to squashing the undesired continuation of this product I finally talked with a customer service person willing to help cancel the subscription. I will offer neither her name nor extension out fear of Internet Order LLC's retribution toward her for providing such service.Desired Settlement: Cancellation of subscription and no advertising on behalf of Internet Order, LLC and/or Stroll directed toward me in any form due to my brief and unpleasant commercial relationship with same.

Business

Response:

Review: I ordered a language CD, which they sent. Several weeks later they sent me an expensive CD set which I did not order. I checked some complaints about the company and thy all said the same thing. That they received an unauthorized shipment.

When they contacted the company, they were told that they could return it at their own expense. I am now in the process of trying to contact my credit card company.Desired Settlement: Acceptance of the unwanted merchandise with no cost for shipping on my part.

Business

Response:

Review: I ordered the $9.95 Quick and Simple Spanish CDs and a set of flash cards for $29.97. No one told me that the flash cards were digital. I was not told when I ordered that I would be signed up to receive $256 in additional products every month. I was expecting to get the flash cards in the mail, so when I received the 2nd package, I thought I received just the flash cards. I didnt immediately inspect the package. This package was actually a $256 set of language CDs, which was never ordered. I was alerted to the problem when a 3rd package came in February. I notified the company that I was receiving product that I hadnt ordered and their representative explained that I had not opted out of the trial period in time. She said that the flash cards were digital. I was not told that I would be receiving an e-mail explaining any of this so I did not check my e-mail until now. I never got an e-mail explaining how to access the digital flash cards. I checked my debit card and discovered 2 unauthorized withdrawals of $64. Upon further inspection of the packages, I realized that instead of the flash cards I ordered, I had been unwittingly signed up for a 30-day trial of a product that I did not order. I called them, and instead of refunding me my money, they told me that they could not refund anything because the trial period had expired and that I was to expect a 3rd $64 charge. They would cancel the 4th payment due on the 2nd package and not start billing me for the third if I returned it at my own expense. I am currently owed $128 plus shipping costs to return the unrequested material back to them. I suspect I will be owed an additional $64, since I was told that debit transaction would not be cancelled.I've just reviewed the website where I ordered these materials and discovered the 30-day trial information, well below the original order form. This should have been prominently displayed and included on the order form.Desired Settlement: All unauthorized withdrawals and return postage refunded. This should total $192 + shipping costs, according to their representative.

Business

Response:

Review: Ordered language product online for $10 plus shipping. Read nothing about further payments. Company now is trying to collect $256 more for installment payments of which I was never informed at time of purchase.Desired Settlement: Internet Order, LLC wil adjust the bill to $0 due. I will return the product for which I had paid in full if they want it back. I will not pay anymore than already paid for product as advertised.

Business

Response:

Review: I ordered a product from this company for 9.95. During checkout the company tried to get me to sign up for several other offers. I was careful to make sure I denied each of them. Despite denying these items the company still sent me more product and charged my credit card $64.00 with intent to charge $64.00 three more times. When I called to complain, they said it was in the fine print. I am college educated and don't miss major details like this. I believe the company is doing something very wrong here. The company said I was not eligible for a refund. After an hour of arguing the company said they would refund the money, but I am stuck with paying the return shipping for something I never ordered.Desired Settlement: I want reimbursement for the shipping cost I incurred sending the items back.

Business

Response:

Review: The Pimsleur Approach Team is proceeding an attempt to collect a debt from someone who at the time of purchase was informed that the cost of the product was only $10, which was paid in full at the time. There was not stipulation made that stated there was additional costs, or additional products coming at later dates. The company allowed the item to show as a misrepresentation of the actual cost of the product. The representatives at the company intentionally state that there is information on the website showing the intent of the cost and product. What did not do was follow up with the individual to show intent to keep the integrity of the company in an attempt to sell to a minor. [redacted] is not responsible for the companies policies when such company fails to properly represent the true intent of the product through an online purchase.

I am requesting that this company desist from pursuit of balance for such CD purchases, and remove any such inquiries into the credit of this youths credit history.Desired Settlement: She is requesting that this organization desist with billing her. She paid for the items that she purchased on the website as advertised. Consider the account paid in full and a letter stating such to the minor, [redacted]

Business

Response:

Review: They sent gold edition CDs I did not order. I returned the CDs with their RA number on the box but they never gave me credit and continue to harrass me for $256 for something I never ordered, did not want, and returned.Desired Settlement: They have the products back. They need to leave us alone. We never wanted the CDs. We won't pay for something we did not want or order. They cannot continue unethical collection for something we returned.

Business

Response:

Review: I ordered a $10 product which is a course in learning a language - they sent me that but they also sent me an extended course that I did not order - I called them and asked them not to send me any more but they sent me the full course - now they want me to pay for the whole course - it is $512.00 - they sent me the bill so I called them and asked them if I could send it back and they said I could send half of it back and pay for the other half( $256) - - - When they sent these courses they were sent in a plain white box with no identifying marks on the outside to indicate the companies name and nothing indicating what the contents of the package was - -Desired Settlement: I would like to send back the two parts of the course that I did not order and therefore not pay the $512.00

Business

Response:

Review: I responded to a radio ad for a product called the Pimsleur Approach, which is a language learning product similar in nature to [redacted]. The advertisement offered a 30-day free trial of the product. I tried and enjoyed the trial version of the German product, and was considering it alongside [redacted] (which offers a free trial with no automatic enrollment). Some time later, I began receiving collection notices for a full Pimsleur course that was sent to my parents' home (1200 miles from me), in the amount of $256. I was not made to understand that this package would be coming without my consent, and I do not believe that I should be required to pay for it. I called the company, and was offered a one-time settlement of $177 or a payment plan of 3 or 4 payments totaling the full $256.Desired Settlement: The package has never been opened. I would like to return the product and have the amount owed erased from their records, along with my name and contact information. I feel this sort of stealth, auto-renew setup is predatory, and I don't think the company should be allowed to operate in this fashion, knowing that most people will just pay them the $177 (and many more the $256) without ever using their product or really wanting it. It seems to me that most will fall into this scenario because they're busy handling their day-to-day lives, and missed a return window they never knew they signed up for.

Business

Response:

Review: On April 24, 2013 I was charged $10.49 for french language CD's. I agreed to this purchase because the price was fair and what I understood was a one time purchase. The name that showed up on my [redacted] billing was STR*LEARN LANGUAGE CDS. The french language CD's came in a timely manner and I had no complaints with the product.On June 28, 2013 I was charged $68.88 for a larger package of french language CD's. I did not agree to this purchase and as it was seven times greater than my original purchase I felt that I had been ripped off and caught up in a scam. I considered cancelling my [redacted] at this point, but instead called the support number given by the company behind this transaction "Internet Order, LLC" who are responsible for selling the PIMSLEUR APPROACH product online.On July 2, 2013 I contacted a Customer Support Advocate by the name of [redacted] who, in stead of advocating for me, the customer, was only concerned with trying to talk me into paying more for products I did not want, nor agreed to pay for in four payments. I had already paid for one of four payments and made it clear I was not interested in further payments or products and that I did not knowingly agree to purchase more than the original set of CD's at $10.49. I was refunded, but not the amount I paid. I was refunded %65.57, not the $68.88 I was charged. I expected a full refund for a product I again made clear I did not agree to purchase. I then requested an email with instructions on how to return the product, which came in July 6. It stated to return within 10 Business days and the company suggested that I obtain a tracking number and shipping insurance on the package. I followed these instructions and on July 11, 2013 sent the package back. My total expense following the instructions given was $22.01. I enclosed a copy of the receipt inside and indicated I expected a refund on this additional expense. I have emailed the company since with no reply or indication whether I will be refunded the $22.01 and/or $3.31 difference.Desired Settlement: I expect to be refunded $22.01 for the shipping expense of a product I never agreed to. I expect $3.31 for the difference that I was actually refunded for. I expect $28.57, which is my hourly wage and it has taken me approximately an hour to develop this complaint, even though I have invested much more time inquiring into the matter than one hour. Total expected compensation I expect is $53.89 from Internet Order, LLC as indicated in the bottom of the website pimsleurapproach.com.

Business

Response:

Review: On October 24, 2012 I ordered a $10 Spanish language product. During the order there was no mention that I was being automatically enrolled in their program. Shortly after I ordered while viewing the rest of the website I found out this had happened but the website claimed I could withdraw from receiving further products at anytime. I then did a Google search and found the thousands of complaints that this company continues to send product regardless of customers trying to get out of the program. I called the company immediately and told them I did not want in their program and to cancel my enrollment in it and that I was not interested in receiving anymore of the products. The man I spoke to said it would be 24 hours before he could do that but I could be withdrawn from the program. I then called my bank and explained the situation and they said they highly recommended that I cancel my credit card, which I did. I then sent a follow up email to their customer service on November 9, 2012 restating that I did not want to be in their program and that I did not want to receive any products from them. On December 6th, 2012 they sent me their Gold language CD's. Because it was after hours and because the letter said I could cancel the subscription through their customer service email I sent them an email reminding them that I had already stated I did not want their products well before the date on the package of when it was sent and I would be happy to return their product to them if they provided me with the return postage. I told them that I did not feel I should have to pay postage on product they had already been notified I did not want. I also notified them that the credit card information they had on file was no good as I had cancelled it. There was also an email address for [redacted] on this letter and I sent him an email as well forwarding the strain of emails that had already been sent including the November 9th email. I then sent another email on December 13th, 2012 telling them I don't want their product and that if they wanted it back to contact me or send the postage as requested. I then called again but had to leave a voice mail. I never received the return postage to send the package back so I assumed they didn't want the product returned and I did not hear from them again until yesterday. Yesterday (April 25, 2013) I received a letter from them saying I owed $256 for the Cd's and that they had tried to charge my credit card but were unsuccessful. I called them again and left them a voice mail re-hashing everything that had happened up to date and that I felt like many others that they were perpetrating an internet scam. After re-reading the other complaints I also have seen where even when people return the Cd's they always claim they never got them. I do not want to be harassed by these people or sued for a product I do not want and clearly told them I did not want before they ever shipped it. I still have the unopened product and will send it back if they pay for traceable shipping as I do not want them to claim I didn't return it as they have with so many others.Desired Settlement: I want them to send me a prepaid traceable package to return their product in and I want them to never contact me again. I feel they should be required to notify people before a sale of their cheap $10 product that they are enrolling you in a subscription that costs hundreds of dollars a month. I also feel they should honor what is posted on their website as far as communication and the desire to cancel the subscriptions as they claim which is at anytime.

Business

Response:

Review: This organization has sent me product that I did not order and they have made several unauthorized debits from my checking accountAt no time did I request these products nor did I authorize them to debit my checking accountUnfortunately I did not discover that these products had been sent to me and along with the several unauthorized billings that had been made against my account as I have been traveling much of the summer months often in areas with no access to my banking informationUpon discovery of these charges I issued a fraud complaint with my bank and immediately returned these products via USPS Priority Mail with Signature Return Certified Mail Receipt on September 16, to INTERNET ORDER LLC, South Ampton Road, Philadelphia, PA
Below are the unauthorized charges made to my debit card which has now been canceled
08/25/POS Debit - [redacted] Check Card [redacted] - STR*LANGUAGE LEARN [redacted] PA POS -$
07/29/POS Debit - [redacted] Check Card [redacted] - STR*LANGUAGE LEARN [redacted] PA POS -$
07/28/POS Debit - [redacted] Check Card [redacted] - STR*LANGUAGE LEARN [redacted] PA POS -$
06/26/POS Debit - [redacted] Check Card [redacted] - STR*LANGUAGE LEARN [redacted] POS[redacted] -$
05/27/POS Debit - [redacted] Check Card [redacted] - STR*LANGUAGE LEARN [redacted] POS[redacted] -$68.80Desired Settlement: I am demanding a full refund credit of ALL unauthorized debits from my checking accounts immediately! Failure to comply will result in further legal actions
Business
Response:

Review: I ordered a 9.99 instant Spanish course that was misleading and trying to sell me a course I did not want. I declined all this and they still sent it telling me I had 30 days to decide or be billed hundreds of dollars in equal payments. I called to complain and they said they would send me emails with labels and I could arrange to send it back. I told them that was unacceptable. They said that was the only way, I recieved an email a week later and had trouble with it. I called them they could pick it up at my convenience or send me a pre labeled box and I would drop it in the mail. I did not hear back for 6 months with a letter saying I owe them a payment of 256 dollars. I called them and repeated my disqust in their practices and they said they wouldn't take the course only money. I repeated my request that they do things at my convenience considering I work a lot and I did not order this.Desired Settlement: Apology and cease and desist collection attempts and I will gladly send their program back with a prepaid package.

Business

Response:

Review: Several months ago, I made the mistake of purchasing an introductory CD to a language program. I only bought this CD. I paid for it, and subsequently received it. At that point we completed our transaction.

I called in the next day because I had put in the wrong zip code on my order, and corrected it over the telephone with one of their representatives. As I was hanging up, she said she would like to send me a free-trial of the rest of the course. I told her absolutely not. If I wanted any more CDs I would buy them. I told her, very clearly, not to send me anything I did not ask for, and to only send the disk I was purchasing at that time, and nothing else.

In early November [redacted] sent me an e-mail, confirming that Mandarin Course Level I would be shipped out on a free trial, unless I contacted her before 12/5/2012. I told them that I did not want to receive anything from them, except the item I purchased. On 11/17/2012, I responded to the e-mail with the following response:

“This is to confirm that I requested no such thing, and agreed to no such arrangement, and do not understand why you think we have agreement on this. Do not send me anything unsolicited. I bought a fast start pack of Pimsleur disks and nothing else. I have what I ordered, and will not pay for anything I have not ordered. Do not send me anything.”

I did not request a free-trial. Even though I did not request this, they told me they were sending it anyway, and sent it, even though I specifically told them, several times, that I do not want a free-trial; via electronic message, and several times on the telephone.

I sent them a written letter to this effect, via the U.S. Postal Service, to the address they put on their invoice, and it came back undeliverable. They do not even exist at the address they provide on their invoice.

I have a copy of the date/time-stamped e-mail and the letter with the "return to sender" notice on it. I called their 800 number today, and they claim that I told them it was alright to send the additional disks that I did not order, denied having received my e-mail and expressed that they were not concerned that the address on their invoice is invalid. They said they are sending me to their collections department.

I called them today, and [redacted] defended their practice and asked me to send a copy of the e-mail I sent on 11/17/2012. I forwarded this e-mail, and expect that the issue will be dropped entirely, but I was given no indication of this.

I feel like I am being harassed into paying for a product I do not want.

I cannot send the product back, because they are providing an invalid address. They need to make arrangements to get it. I did not ask for it, and I am storing it in my apartment, and I do not want it there.

I have most of the details and dates documented, but I did not make a file, or record this information better, because I did not expect these crazy tactics. I have never had an experience like this before. I am lucky to have retained the information I have.Desired Settlement: I want them to cancel the charges for the items I did not order, and to remove from all records, the transaction, which was not mutually agreed upon. I do not wish to expend any further expenses or effort to return these unsolicited items. I want them to make arrangements to take these disks back, at their expense and effort. I want them to stop sending me additional unsolicited items.

Business

Response:

Review: This company engages in fraudulent business practices.I ordered an introductory-level language CD ROM for about $10 from the company, and that is ALL I ordered.I started receiving monthly billings on my credit card of $64 starting in April. There have been two billings of $64 each, one in March and April.I contacted the company and have been promised a refund. I hope they follow through. In any case, I wanted to report them for deceptive business practices.Desired Settlement: I hope to get a credit card refund. I want them to stop deceiving people.

Business

Response:

Review: about a month ago, I received a package in the mail of a tape to learn Mandarin Chinese, of which I did not order. It is a 30 day free trial, the invoice enclosed stated the tape is $9.95. I have not been charged, it just states that I ordered using a credit card. It does not state my credit card or number. I have been checking my bank account & nothing has been charged. I have since spent $10.02 to return the package. I tried contacting the company using the no. provided on the invoice & it is not in service. I would like to receive a refund of the mailing charges to return this package which I did not order. It was also sent to my last previous address which had it forwarded to my new address.Desired Settlement: would like a check sent to me for my mailing fee. Also would like to know how they got my info to order this without my knowledge & why I can not contact this company.

Business

Response:

Review: Hello,

This seems to be a common issue with this company, but my problem with this company is that they not only practice unethical collection practices by not informing me my account was in collections, but by also using unethical sales practices through disjointed terms and conditions. I initially ordered the introductory Spanish course for $9.95 which is all I wanted. Since then I have been out of town for extended amounts of time only to return to find two more packages from this company. These two duplicate "Gold" packages containing accelerated language lessons fall under a 30 day return policy in order to obtain a refund. I made it clear to the customer service department that I don't not want this product nor was I fully aware of the terms since they seem to be fully explained until after the introductory product is ordered. In addition, these are two packages that are completely identical and they are looking to bill me for both. Nonetheless, I called customer service to work with them in returning this product and they simply hung up on me. I never wanted these accelerated programs since I am fully aware I cannot afford them. For future reference my customer ID number is [redacted] and the balance due according to this company is $458.Desired Settlement: My desired outcome is to simply return these unused products and to cease damage to my credit report through their "collections/customer service" department.

Business

Response: