Internet Order

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
December 18,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated December 16, 2014, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on September
12, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated December 16, 2014, indicates that [redacted]
would like to receive a refund for courses outside the designated trial period
and have his account be completely closed
Furthermore, [redacted] also states in the notice dated December 16, 2014, that he was not
aware of our ProgramOur webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple
visible locations including a predominate location immediately adjacent to the
"GET MY CDs NOW" point of purchase button[redacted] was sent a confirmation
email that is sent to each customer promptly after he placed his initial order
which explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Extensive review
of our records reflects the first point of contact received on behalf of [redacted] occurred via a phone call to our Customer Service department on December
16, During that recorded call, our representative cancelled all future
shipments and issued return instructions for the Gold Level coursePer
company policy, our representative denied [redacted]'s request to return Gold
Level and advised of the remaining billing associated with the itemHad [redacted] called during the designated trial period of Gold Level 1, a
representative would certainly have provided the necessary return instructions
We regret to
hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist [redacted] in bringing this matter to a close, we are willing
to take the following actions:
·
As
a sign of good faith, we are willing to make an exception and allow the return
of Italian Gold Level and Gold Level To return the courses, he will need
to write the Return Authorization Numbers on the outside of the boxThe
numbers are:
R – [redacted] Level
R – [redacted] Level
·
We
will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that
he avoids all return shipping costsThe label will allow us to track the
package to ensure it is delivered and will be weighted for the return of both
coursesThe label is valid for days and will be sent to the address on file,
[redacted], within one business day[redacted] should check both
his inbox and his spam folder, in case the email is filteredFor the pre-paid
shipping, he can print the label and tape it directly on the boxThe email is
from INTERNET ORDER (pkginfo@[redacted].com) with the subject: [redacted] Label DeliveryHe
should contact our Customer Service department if he is unable to locate the
label
·
The
account will be closed and we will consider the matter resolved upon successful
return of Italian Gold Level and Gold Level At that time, a refund for the
amount of $will be processed to [redacted]
I hope [redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]@internetorderllc.com
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
August 5,
RevDex.com
Attention:
[redacted] Ortiz
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted]
Case
# [redacted]
Dear
[redacted],
Thank you for
the notice dated August 1, 2014, concerning [redacted]Customer service
is a high priority for us and we take every customer concern very seriously
Your
notice to our customer service team dated August 1, 2014, indicates that [redacted]
would like to have his name and email address removed from our advertising
system, including any affiliates associated with us.
Extensive
review of our database reflects no record of prior contact received on behalf
of [redacted]
We
regret to hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsHis email address was added to our Global Suppression File as of August
4, We do ask for a maximum of days for the file to be downloaded by
all of our affiliates per CAN-SPAM guidelines
I
have contacted [redacted] directly and requested he forward a copy of the
email mentioning learning a language or the Pimsleur Approach to me, so that we
can identify the affiliate responsible for sending those emails[redacted]
replied to this message on August 5, 2014, in acceptance of the request
I
hope [redacted] finds the above actions satisfactoryIf you have any further
need to reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
** C[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
June 8,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia,
PA
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
[redacted]:
We
are in receipt of the notice filed May 8, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $Pimsleur Quick &
Simple offer on November 20, and was enrolled in the Program described
aboveAccording to the tracking information, she received Gold level on or
about December 21, 2015, Gold level on or about February 15, and Gold
level on or about April 18,
We
provided [redacted] with return shipping instructions for all three gold level
courses on May 8, after she called our contact centerWe also emailed her
a prepaid [redacted] return shipping label on May 12, so that all return shipping
costs could be avoided
Had
[redacted] contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist her with proper return shipping instructions for Gold level
and cancel all future shipments of the Program
[redacted] indicates in the notice dated May 8, that she was not aware of our
ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button[redacted] was sent a confirmation email that is sent
to each customer promptly after she placed her initial order on November 20,
which explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
[redacted] indicates in the notice dated May 8, that she would like a full
refund and she would like her account completely closed
Our
customers are very important to us and we would like to satisfy her concernsTo
assist [redacted] in bringing the matter to a close, we are willing to take the
following actions:
·
We
accepted the return of her three Gold level courses at our warehouse on May 20,
·
We
processed her full refund of $on May 20,
At
this point, her account is completely closed and we consider the matter
fully resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted]@internetoderllc.com or
you can call my direct line at ###-###-####, Ext[redacted] during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C[redacted]
Customer
Relations
Internet
Order, LLC

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
August 26,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted] ([redacted]),
Case
# [redacted]
Customer
No: [redacted] ([redacted])
Dear
[redacted],
Thank you for
the notice dated August 17, 2014, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple German
offer on June 12, [redacted]'s wife, [redacted], placed an order for
our Pimsleur Quick & Simple French offer on that day as wellPart of our
Pimsleur Quick & Simple offer includes entry into our Rapid Learning
Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated August 17, 2014, indicates that [redacted]
would like to receive a refund and have the aforementioned accounts be
completely closed
Furthermore, [redacted] also states in the notice dated August 17, 2014, that he was not
aware of our ProgramOur webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple
visible locations including a predominate location immediately adjacent to the
"GET MY CDs NOW" point of purchase button[redacted] was sent a
confirmation email that is sent to each customer promptly after he placed his
initial order which explains fully the Program; and each and every course we
ship includes documentation that clearly explains the terms and conditions of
the Program
Extensive review
of our records reflects the first point of contact received on behalf of [redacted]
occurred via an email to our Customer Service department on August 17, A
reply was sent to [redacted] on August 18, 2014, in which he was provided
with return instructions and prepaid return shipping labelsAs he contacted us
within our billing grace period, a refund for the amount of $was
processed to the card on file ([redacted], Exp[redacted]) in
anticipation of the returned productsOnly [redacted]'s order incurred a charge
We regret to
hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist [redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
Our
warehouse processed the return of German Gold Level and French Gold Level
on August 20, Both accounts are completely closed
I hope [redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
** C[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
March 2,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated February 19, 2015, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on May
18, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated February 19, 2015, indicates that [redacted]
would like to receive a refund and have her account be completely closed
Furthermore, [redacted] also states in the notice dated February 19, 2015, that she was not aware
of our ProgramOur webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the "GET MY
CDs NOW" point of purchase button[redacted] was sent a confirmation email
that is sent to each customer promptly after she placed her initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
We regret to
hear that [redacted] feels that our customer support fell short of her expectations
Our customers are very important and we would like to satisfy her concernsTo
assist [redacted] in bringing the matter to a close, we have taken the
following actions:
· As
a sign of good faith, we have applied a retroactive 50% discount to the
accountA refund in the amount of $has been processed to [redacted] should allow two business days for the refund to reflect on her
billing statementShe will not be charged further or receive additional
materials unless she places a new orderAccount No[redacted] is completely
closed
I hope [redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]@internetorderllc.com
###-###-####

","serif"">
Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
June 2,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia,
PA
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
[redacted]:
We
are in receipt of the notice dated May 29, concerning [redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $Pimsleur Quick
& Simple offer on September 21, and was enrolled in the Program
described aboveAccording to the tracking information, he received Gold level
on or about October 27, 2014, Gold level on or about December 21, 2014, and
Gold level on or about March 10, Lastly, he received Gold level on or
about April 18,
We
had no contact with [redacted] until May 29, On that date, he called our
contact center and spoke to our billing representative regarding the billing
for his Gold level courseDuring the phone call, our customer service representative
re-explained the Program, trial period, and billing for Gold levels 1-Our
representative denied his request to return Gold level because at that point,
the item was well outside of the trial periodOur representative advised **
Rodgers of the remaining billing owed on Gold level
Had
[redacted] contacted us or emailed our customer service team within the trial
period for Gold level 4, per our terms & conditions, we would have been
happy to assist him with proper return shipping instructions for Gold level
[redacted] indicates in the notice dated May 29, that he was not aware of our
ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button[redacted] was sent a confirmation email that is
sent to each customer promptly after he placed his initial order on September 21, which explains fully the Program; and
each and every course we ship includes documentation that clearly explains the
terms and conditions of the Program
[redacted] indicates in the notice dated May 21, that he would to return Gold
level and avoid all future billingHe would also like his account completely
closed and no future charges
Our
customers are very important to us and we would like to satisfy his concernsTo
assist [redacted] in bringing the matter to a close, we are willing to take
the following actions:
We will make an exception
and accept the return of his Gold level course outside of the trial period
To return his Gold level course, [redacted] will need to write the
Return Authorization Number on the outside of the boxThe number is: R- [redacted]
Nothing further will be shipped or billed in the future, as [redacted]
Gold levels 1-are paid in fullWe will transfer the first payment made
towards Gold level to fulfill the final payment owed for Gold level
We will also provide him
with a preaddressed, prepaid [redacted] shipping label so that he avoids all
return shipping costsThe label will allow us to track the package to
ensure it is delivered properly and it will be emailed to the address we
have on file, [redacted].com, within one business dayThe label is
valid for days
When his Gold level course
is returned to our warehouse, his account will be closed and at that
point, we will consider the matter resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted]@internetoderllc.com or
you can call my direct line at ###-###-####, Ext[redacted] during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C[redacted]
Customer
Relations
Internet
Order, LLC

","serif"">
Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
April 1,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia,
PA
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
[redacted]:
We
are in receipt of the notice dated March 31, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $Pimsleur Quick &
Simple offer on August 11, and was enrolled in the Program described
aboveAccording to the tracking information, she received Gold level on or
about September 14,
We
had no contact with [redacted] until November 11, On that date, she called
our contact center and spoke to our billing representative regarding her Gold
level courseDuring the phone call, [redacted] stated that the order was
placed by a third party and also stated that the credit card that we have on file
did not belong to her[redacted] asked to return the item and our representative
provided her with return shipping instructions for the Gold level course,
including a return authorization numberWe received the return of her Quick &
Simple course on November 18, and on that date; we processed her refund of
$that she had paid for the introductory courseHowever, to date, her Gold
level course has not been returned to our warehouse
Our
next contact with [redacted] was on January 23, On that date, [redacted]
replied to an email message from our internal billing team regarding the Gold
level course that was never returnedAs we did not receive the return of her
Gold level course and the sixty days that we allotted her to return the Gold level
course has expired, billing resumed and all charge attempts were
declined, leading to her account being transferred to our internal collections
departmentPer company policy, our billing representative asked [redacted] to
contact us by phone to resolve the matter
Our
final contact with [redacted] occurred on February 3, On that date, she
called our billing department in regards to a past due notification that she had
received regarding the Gold level that was never returned[redacted] spoke
to our billing representative and stated during the recorded phone call that she
never returned the Gold levelcourse and confirmed that she had only sent back
the Quick & Simple courseShe asked our billing representative for return
shipping instructions to send back Gold level and our representative denied her
request to return the item because at that point, her account had been
transferred to our internal collections department due to the lack of her
returning the course and the declined charges for Gold level
[redacted] indicates in the notice dated March 31, that she was not aware of
our ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button[redacted] was sent a confirmation email that is sent
to each customer promptly after she placed her initial order on August 11,
which explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
[redacted] indicates in the notice dated March 20, that she would like her account
removed from our internal collections department and completely closed
Our
customers are very important to us and we would like to satisfy her concernsTo
assist [redacted] in bringing the matter to a close, we are willing to take the
following actions:
We removed her account from
our internal collections department on March 31, and she can be
assured that this matter has not been reported to any external credit
rating or collections agency
We are willing to make an
exception and allow the return of her Gold level course outside of the
trial periodShe will need to write the Return Authorization Number on
the outside of the boxThe number is: R- [redacted]
We will provide her with a
preaddressed, prepaid [redacted] shipping label so that she avoids all return
shipping costsThe label will allow us to track the package to ensure it
is delivered properly and it will be emailed to the address we have on
file, [redacted], within one business dayThe label is valid
for days
She has never been billed
for Gold level therefore no refund is neededWhen we receive the return
of Gold level at our warehouse her account will be fully closed and at
that point, we will consider the matter fully resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted]@internetoderllc.com or
you can call my direct line at ###-###-####, Extduring our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C[redacted]
Customer
Relations
Internet
Order, LLC

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
September 2,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated August 26, 2014, concerning [redacted]Customer service
is a high priority for us and we take every customer concern very seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on June
7, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated August 26, 2014, indicates that [redacted] would
like to receive a refund for a product outside the designated trial and billing
grace period
Furthermore, [redacted] also states in the notice dated August 26, 2014, that he was not aware of
our ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button[redacted] was sent a confirmation email that is sent
to each customer promptly after he placed his initial order which explains
fully the Program; and each and every course we ship includes documentation
that clearly explains the terms and conditions of the Program
Extensive review
of our records reflects the first point of contact received on behalf of [redacted] occurred via a phone call to our Customer Service department on June 13,
Per company policy, our representative
reviewed all Program details and released the order after [redacted]
successfully verified the information on fileThe order had been previously
placed on hold for security reasons
Further contact
was not received until August 26, [redacted] called our Customer Service
department to enquire about a recent chargeDuring that recorded phone call,
our representative explained all Program details again and denied [redacted]'s
request to return French Gold Level 1, per company policy[redacted] requested
to speak with a supervisorOur representative submitted a callback request on
his behalfThe supervisor attempted to contact [redacted] several hours later
and left a voicemail with his contact information
We regret to
hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist [redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
We
are willing to make an exception and authorize the return of French Gold Level
To return the course, [redacted] will need to write the Return Authorization
Number on the outside of the boxThe number is:
R
– [redacted]
- [redacted]
·
We
will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that
he avoids all return shipping costsThe label will allow us to track the
package to ensure it is delivered properlyIt will be emailed to the address on
file, [redacted]He should check both his inbox and his spam folder,
in case the email is filteredFor the pre-paid shipping, he can print the
label and tape it directly on the boxIt will arrive in a separate email from
INTERNET ORDER ([email protected]) with the subject: [redacted] Label DeliveryHe
should contact our Customer Service department if he is unable to locate the
label
·
In
anticipation of the return, a refund for the amount of $has been processed
to the card on file ([redacted], Exp[redacted] should allow up to two business days
for the refund to reflect on his billing statementUpon return of the French
Gold Level 1course, his account will be considered completely closed and the
matter resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
** C[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
August 4,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted]
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated July 29, 2014, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on
January 4, Part of our Pimsleur Quick & Simple offer includes entry
into our Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated July 29, 2014, indicates that [redacted]
would like to receive a refund for product outside the designated trial period
Furthermore, [redacted] also states in the notice dated July 29, 2014, that she was not aware
of our ProgramOur webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the "GET MY
CDs NOW" point of purchase button[redacted] was sent a confirmation email
that is sent to each customer promptly after she placed her initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Extensive review
of our database reflects the first point of contact received on behalf of [redacted] occurred via a recorded phone call to our Customer Service department
on February 25, During that phone call, our representative explained all
Program details and provided [redacted] with return shipping instructions
and a Return Authorization Number for Italian Gold Level 1, so that she could
return the course and avoid being billedAll future shipments were cancelled
at that time and all billing was postponed on Gold Level until April 25,
2014, to allow ample time for the item to reach our warehouse
Neither
our warehouse nor or corporate office received the Gold Level courseAs a
result, all billing continued as scheduled[redacted] was charged a total
of $for Gold Level in addition to the $Quick and Simple fee
We regret to
hear that [redacted] feels that our customer support fell short of her
expectationsOur customers are very important and we would like to satisfy her
concernsTo assist [redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
We
are willing to make an exception and accept the return of Italian Gold Level
In order to return the Gold Level course she will need to write the Return
Authorization Number on the outside of the boxThe number is: [redacted]
·
We
have provided her with a prepaid return shipping label so that all return
shipping costs are avoidedThe prepaid, preaddressed shipping label will allow
us to track the package to ensure it is delivered properlyIt was emailed to
the address we have on file, [redacted], on August 4, The
email is from [redacted]) with the subject: [redacted] Label DeliveryShe
should check both her inbox and spam folder, in case the email is filteredFor
the prepaid return shipping label, she can print and tape it directly on to the
box
·
When
we receive the return of Gold Level 1, we will process her full refund of
$to the card on file ([redacted], Exp[redacted])At that point, her
account will be completely closed and we will consider the matter fully
resolved
I hope [redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
** C[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

">
Internet Order,
LLC
JFK Blvd
3rd
Floor
Philadelphia,
PA
May 20,
Revdex.com
JFK Blvd, Suite
Philadelphia, PA
Attention: [redacted]
RE: [redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear [redacted]:
We are in receipt of the notice dated May 20, concerning [redacted]Customer service is a high priority for us and we take every
customer concern very seriously
By way of background, the Pimsleur Approach is an audio-based
rapid language learning program developed by renowned linguist DrPaul
PimsleurWe market the Pimsleur Quick & Simple introductory course for
$including shippingCustomers can return the Quick & Simple for a
full refund within the day trial period and need only pay return shippingConsumers
are also enrolled in the Rapid Learning Purchase Program ("Program") that
affords consumers the opportunity to try our advanced language learning Gold
courses for a day trial periodIf the customer decides to keep the Gold
course, we bill them four monthly payments of $If the customer decides that
they do not want the course, they can cancel by calling our toll free number
and returning the course within the 30-day trial period, and they will not be
charged
Our Customer Service Department, which is located in our corporate
headquarters, is staffed with knowledgeable customer care representativesWe
have clearly disclosed cancellation and return policies which are liberally
administeredOur average wait times in our call center are less than half a
minute and we strive to deliver excellent customer support.
Our records show that [redacted] placed an order for our $
Pimsleur Quick & Simple offer on January 6, and was enrolled in the
Program described aboveAccording to the tracking information, he received Gold
level on or about February 3, and he received Gold level on or about April
6,
Our initial contact with [redacted] occurred on April 29,
when he called our contact center and spoke to our customer service representative
regarding the billing for his two Gold level coursesOur representative
re-explained the Program, trial period and billing for Gold level and level
Our representative provided [redacted] with return shipping instructions for
Gold level 2, as the course was still within the trial periodOur
representative denied his request to return Gold level because at that point,
the item was well outside of the trial periodPer [redacted]'s request, our
representative cancelled all future shipments of the Rapid Learning ProgramOur
representative advised him that he had two remaining payments owed on Gold
level
[redacted] called our contact center for the second and final time
on April 29, During the second phone call on April 29, 2015, our
representative confirmed our warehouse address so that he could send back Gold
level Our representative also re-explained the remaining balance owed on
Gold level and the phone call ended shortly thereafter
Had [redacted] contacted us or emailed our customer service team
within the trial period for Gold level 1, per our terms & conditions, we
would have been happy to assist him with proper return shipping instructions
for his Gold level course and cancel all future shipments of the Program
[redacted] indicates in the notice dated May 20, that he was
not aware of our ProgramHowever, our webpages provide the details of our
Quick & Simple offer, including the Program, clearly and conspicuously in
multiple visible locations including a predominate location immediately
adjacent to the "GET MY CDs NOW" point of purchase button[redacted] was sent
a confirmation email that is sent to each customer promptly after he placed his
initial order on January 6, which explains fully the Program; and each and
every course we ship includes documentation that clearly explains the terms and
conditions of the Program
[redacted] indicates in the notice dated May 20, that he would
like to return his Gold level course for a full refundHe returned Gold
level which was received by our warehouse on May 15, He was not billed
for Gold level therefore no refund was necessary on that dateWe have had no
further contact with [redacted] following the two phone calls on April 29,
Our customers are very important to us and we would like to
satisfy his concernsTo assist [redacted] in bringing the matter to a close,
we are willing to take the following actions:
·
We will make an exception and accept the return
of his Gold level course outside of the trial periodTo return his Gold
level course, [redacted] will need to write the Return Authorization Number
on the outside of the boxThe number is: [redacted]
·
We will also provide him with a preaddressed,
prepaid UPS shipping label (weighted for all both items) so that he avoids all
return shipping costsThe label will allow us to track the package to ensure
it is delivered properly and it will be emailed to the address we have on file,
[redacted].com, within one business dayThe label is valid for days
·
When his Gold level course is returned to
our warehouse, we will process his full refund of $At that point, we
will fully close his account and consider the matter completely resolved
I
hope [redacted] finds the above actions satisfactoryIf you have any further
need to reach me in reference to the inquiry, please e-mail me at [email protected]
or you can call my direct line at ###-###-####, Extduring our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very
truly yours,
Patrick C[redacted]
Customer Relations
Internet Order, LLC

","serif"">
Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
April 14,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia,
PA
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
[redacted]:
We
are in receipt of the notice dated April 9, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $Pimsleur Quick &
Simple offer on October 8, and was enrolled in the Program described
above[redacted] also purchased a Photo Reading course on October 8, According
to the tracking information, she received her Gold level course on or about November
9, She received Gold level on or about January 10, and lastly, she
received her Gold level course on or about March 10,
Had
[redacted] contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist her with proper return shipping instructions for Gold level
courses and cancel all future shipments of the Program
Ms
Reher indicates in the notice dated April 9, that she was not aware of our
ProgramHowever, our webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the "GET MY
CDs NOW" point of purchase button[redacted] was sent a confirmation email that
is sent to each customer promptly after she placed her initial order on October
28, which explains fully the Program; and each and every course we ship
includes documentation that clearly explains the terms and conditions of the
Program
[redacted] indicates in the notice dated April 9, that he would like to return her
Gold level 1, level 2, and level courses for a full refund and she would also
like a full refund[redacted] indicates that she was charged overdraft feesWe
are willing to make an exception and accept the return of her Gold level courses;
however we cannot reimburse her overdraft chargesAll billing occurred as a
part of the Rapid Learning Program and no errors occurred
Our
customers are very important to us and we would like to satisfy her concernsTo
assist [redacted] in bringing the matter to a close, we are willing to take the
following actions:
·
We
will make an exception and accept the return of her Gold level courses outside
of the trial period
·
To
return her Gold levels 1-3, [redacted] will need to write the Return
Authorization Numbers on the outside of the boxThe numbers are: [redacted] for
French Gold level 3, R- for French Gold level and [redacted] for French
Gold level To return her Photo Reading course, she should use the Return
Authorization Number [redacted]
·
We
will also provide her with a preaddressed, prepaid [redacted] shipping label (weighted
for all four items) so that she avoids all return shipping costsThe label
will allow us to track the package to ensure it is delivered properly and it will
be emailed to the address we have on file, [email protected], within one
business dayThe label is valid for days
·
When
her three Gold level French courses and her Photo Reading course are all returned
to our warehouse, we will process her refund of $that has been paid for French
Gold level courses and her Photo Reading courseAt that point, we will fully
close her account and consider the matter resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted]@internetoderllc.com or
you can call my direct line at [redacted], Ext[redacted] during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C[redacted]
Customer
Relations
Internet
Order, LLC

Internet Order, LLC
","serif"">JFK Blvd
3rd Floor
Philadelphia, PA
October 22,
RevDex.com
Attention:
Kadi-Ann Stewart
JFK Blvd, Suite
Philadelphia,
PA
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
[redacted]:
We
are in receipt of the notice dated October 21, concerning [redacted]Customer service is a
high priority for us and we take every customer concern very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $Pimsleur Quick
& Simple offer on February 7, and was enrolled in the Program
described aboveAccording to the tracking information, he received Gold level
on or about March 13,
As
of today's date 10/22/outside of this notice we have not had contact from
**or [redacted] about the language CDs and the account had been
transferred to our internal collections department as the course had not been
returned and all billing attempts were declined for Gold level 1.
Our
webpages provide the details of our Quick & Simple offer, including the
Program, clearly and conspicuously in multiple visible locations including a
predominate location immediately adjacent to the "GET MY CDs NOW" point of
purchase button[redacted] was sent a confirmation email that is sent to
each customer promptly after he placed his initial order on February 7, which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
[redacted] indicates in the notice dated October 21, that they would like the
account removed from our internal collections department and completely closed
She also requests that we make billing adjustments for the $that is the
price of the Gold Level The notice however does not indicate that **and
[redacted] have received a Gold Level as they only mention the
introductory Quick and Simple order
Our
customers are very important to us and we would like to satisfy the concernsTo
assist **and [redacted] in bringing the matter to a close, we are willing
to take the following action:
We removed his account from
our internal collections department on October 22, To promptly
resolve the matter, we have launched an internal, inbound Lost Product
investigation in an attempt to determine the location of the Gold level
courseThis internal action relieves **and [redacted] of all
responsibility for the itemThey have never been charged for Gold level
1, therefore no refund is necessary
As a precaution and in case
**and [redacted] do have the Gold level they can follow these
instructions to return the packageThey will need to write Return
Authorization Number [redacted] on the outside of the shipping box and
address the package to
Internet Order LLC
Southampton Road
Philadelphia PA
• **and [redacted] can be
assured that nothing further will be billed or shipped to their addressAt
this point, the account is completely closed and we consider the matter
fully resolved
I hope **and
[redacted] find the above actions satisfactoryIf you have any further need
to reach me in reference to the inquiry, please e-mail me at [redacted]@internetorderllc.com
or you can call ###-###-#### Ext[redacted] during the business hours of 8:00AM-4:30PM
EST Monday through Friday
Very truly
yours,
Dionna
B[redacted]
Billing
Administrator
Internet
Order, LLC

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
March 2,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated February 23, 2015, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer
on November 21, Part of our Pimsleur Quick & Simple offer includes
entry into our Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated February 23, 2015, indicates that [redacted] would like to have his account be completely closed
Furthermore, [redacted] also states in the notice dated February 23, 2015, that he was not
aware of our ProgramOur webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple
visible locations including a predominate location immediately adjacent to the
"GET MY CDs NOW" point of purchase button[redacted] was sent a
confirmation email that is sent to each customer promptly after he placed his
initial order which explains fully the Program; and each and every course we
ship includes documentation that clearly explains the terms and conditions of
the Program
We regret to
hear that [redacted] feels that our customer support fell short of his expectations
Our customers are very important and we would like to satisfy his concernsTo
assist [redacted] in bringing the matter to a close, we have taken the
following actions:
·
As
a sign of good faith, we have applied a 50% discount to the Spanish Gold Level
course in order to cease all future billings
·
A
prepaid return shipping label was sent on February 25, 2015, to the address on
file:
[redacted]
BUCKEYE, AZ [redacted]
·
[redacted]'s account will be completely closed upon successful return of
Spanish Gold Level
I hope [redacted] finds the above actions satisfactoryIf you have any further need
to reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]@internetorderllc.com
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
September 15,
RevDex.com
Attention:
[redacted] Ortiz
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated September 9, 2014, concerning [redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer
on June 8, Part of our Pimsleur Quick & Simple offer includes entry
into our Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated September 9, 2014, indicates that [redacted] would like to have his account removed from our internal Collections
department and be completely closed
Furthermore, [redacted] also states in the notice dated September 9, 2014, that he was not
aware of our ProgramOur webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple
visible locations including a predominate location immediately adjacent to the
"GET MY CDs NOW" point of purchase button[redacted] was sent a
confirmation email that is sent to each customer promptly after he placed his
initial order which explains fully the Program; and each and every course we
ship includes documentation that clearly explains the terms and conditions of
the Program
Extensive review
of our records reflects the first point of contact received on behalf of Mr
Krulikowski occurred via an email to our Customer Service department dated July
14, Per company policy, our representative advised all cancellation
requests must be placed by phone in a reply dated July 17, Further
contact was not received until September 8, During a recorded call to our
Customer Service department, [redacted] stated he believed he was
previously cancelled from the ProgramOur representative advised [redacted] that he would need to speak with a Billing representative as his
account was transferred to our internal Collections department
It should be
noted that the call center hours of operation differ from those of the Billing
department[redacted] agreed to call back the following day
On September 9,
2014, [redacted] called our Customer Service department again and was
immediately transferred to the Billing departmentDuring that recorded call,
our representative reviewed the Program and account detailsPer company
policy, our representative also denied [redacted]'s request to return
Swedish Gold The representative offered a settlement of $and advised
[redacted] to call back by the end of the day if he wished to take
advantage of the offer
We regret to
hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist [redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
We
have searched our database extensively with the two known contact numbers
provided by [redacted] and are unable to locate any recorded calls during
the month of JulyOur records also show that the account was not accessed by a
phone representative during the time period [redacted] stated he placed
the original cancellation callWe are happy to further investigate the matter
if [redacted] can provide more information regarding this call
·
As
a sign of good faith, we are willing to make an exception and allow the return
of Swedish Gold Level To return the course, [redacted] will need to
write the Return Authorization Number on the outside of the boxThe number is:
R
- [redacted]
·
We
will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that
he avoids all return shipping costsThe label will allow us to track the
package to ensure it is deliveredThe label is valid for days and will be
sent to the address on file, [redacted][redacted]
should check both his inbox and his spam folder, in case the email is filtered
For the pre-paid shipping, he can print the label and tape it directly on the
boxThe email is from INTERNET ORDER ([redacted]) with the subject: [redacted]
Label DeliveryHe should contact our Customer Service department if he is
unable to locate the label
·
Upon
return of Swedish Gold Level 1, the account will be completely closed and the
matter considered resolved
I hope [redacted] finds the above actions satisfactoryIf you have any further need
to reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
March 2,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated February 20, 2015, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on June
25, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated February 20, 2015, indicates that [redacted]
would like to have his account be removed from our internal Collections
department and completely closed
Furthermore, [redacted] also states in the notice dated February 20, 2015, that he was not aware
of our ProgramOur webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button[redacted] was sent a confirmation email that is sent
to each customer promptly after he placed his initial order which explains
fully the Program; and each and every course we ship includes documentation
that clearly explains the terms and conditions of the Program
It should be
noted [redacted]' requests to return the product were denied beyond the
designated trial periods, per company policyHad [redacted] elected to decline
the prior trial extension offers, a representative would certainly have
provided the necessary return instructions to close his account
We regret to
hear that [redacted] feels that our customer support fell short of his expectations
Our customers are very important and we would like to satisfy his concernsTo
assist [redacted] in bringing the matter to a close, we are willing to take the
following actions:
· As
a sign of good faith, we are willing to make an exception and allow the return
of Spanish Gold Level To return the course, he will need to write the Return
Authorization Number on the outside of the boxThe number is:
[redacted] - [redacted]
· We
will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that
he avoids all return shipping costsThe label will allow us to track the
package to ensure it is deliveredThe label is valid for days and will be
sent to the address on file, [redacted].com, within one business day[redacted] should check both his inbox and his spam folder, in case the email is
filteredFor the pre-paid shipping, he can print the label and tape it
directly on the boxThe email is from INTERNET ORDER (pkginfo@[redacted].com) with
the subject: [redacted] Label DeliveryHe should contact our Customer Service
department if he is unable to locate the label
· The
account will be closed upon return of Spanish Gold Level and we will then consider
the matter resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
d[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]@internetorderllc.com
###-###-####

Internet Order, LLC
","serif"">[redacted]
*
[redacted] *
[redacted]
*
[redacted]
We
are in receipt of the notice dated April 25, concerning [redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist [redacted]We market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $Pimsleur Quick
& Simple offer on October 14, and was enrolled in the Program described
aboveAccording to the tracking information, he received Gold level on or
about November 21,
[redacted] emailed us to confirm his Quick & Simple order on October 16,
Our customer service team replied to his email on October 17, and [redacted] was advised that his order was successfully placedThe email also contained
full details regarding our Rapid Learning Program
Our
next and final contact with [redacted] occurred on April 25, On that
date, he called our contact center regarding his Gold level course and stated
to our customer service representative that he had recently noticed the billing
for his Gold level course while completing his taxesOur representative
re-explained the Program, trial period and billing for his Gold level course
and advised him that the Gold level course was paid in full and that his
account had been completely closed for almost one yearOur representative denied
his request to return Gold level because at that point, the item was well
outside of the trial period
Had
[redacted] contacted us or emailed our customer service team within the trial
period for Gold level 1, per our terms & conditions, we would have been
happy to assist him with proper return shipping instructions for Gold level
and cancel all future shipments of the Program
[redacted] indicates in the notice dated April 25, that he was not aware of
our Rapid Learning ProgramHowever, our webpages provide the details of our
Quick & Simple offer, including the Program, clearly and conspicuously in
multiple visible locations including a predominate location immediately
adjacent to the "GET MY CDs NOW" point of purchase button[redacted] was sent
a confirmation email that is sent to each customer promptly after he placed his
initial order on October 17, which explains fully the Program; and each
and every course we ship includes documentation that clearly explains the terms
and conditions of the Program
[redacted] indicates in the notice dated April 25, that he would like to
return his Gold level for a full refund of $
Our
customers are very important to us and we would like to satisfy his concernsTo
assist [redacted] in bringing the matter to a close, we are willing to take
the following actions:
·
As
a sign of good faith, we are willing to make an exception and accept the return
of his Gold level course outside of the trial periodTo return the course,
[redacted] will need to write the Return Authorization Number on the outside
of the boxThe number is: [redacted]
·
We
will also provide him with a preaddressed, prepaid UPS shipping label so that he
avoids all return shipping costsThe label will allow us to track the package
to ensure it is delivered properly and it will be emailed to the address we
have on file, [redacted], within one business dayThe label is valid
for days
·
When
his Gold level course is returned to our warehouse, we will process his full
refund of $and then fully close his accountAt that point, we will consider the matter entirely
resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted] or
you can call my direct line at ###-###-####, Ext[redacted] during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C[redacted]
Customer
Relations
Internet
Order, LLC

","serif"">Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
August 20,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia, PA 19103
In
reference to:
[redacted]
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated August 5, 2014, concerning [redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that [redacted] placed an order for our Pimsleur Quick & Simple offer on February
2, Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them four
monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support.
Your notice to
our Customer Service team dated August 5, 2014, indicates that [redacted] would
like to have his account removed from our internal Collections department and be
completely closed
Furthermore, [redacted] also states in the notice dated August 5, 2014, that he was not aware of
our ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button[redacted] was sent a confirmation email that is sent
to each customer promptly after he placed his initial order which explains
fully the Program; and each and every course we ship includes documentation
that clearly explains the terms and conditions of the Program
Extensive review
of our records reflects the first point of contact received on behalf of [redacted] occurred via a phone call to our Billing department on August 5, 2014,
6:PM EST
During that
recorded phone call, our representative explained all Program details and the
past-due balance associated with the Spanish Gold Level courseAt that point,
[redacted] successfully paid the balance of Gold Level but no payments were
made towards Gold Level Per company policy, our representative denied [redacted]'s request to return Spanish Gold Level and attempted to offer a
settlement[redacted] declined the offer
We regret to
hear that [redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist [redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
As
a sign of good faith, we are willing to make an exception and allow the return
of Spanish Gold Level To return the course, [redacted] will need to write the
Return Authorization Number on the outside of the boxThe number is:
[redacted] - [redacted] Spanish Gold Level
·
We
will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that
he avoids all return shipping costsThe label will allow us to track the
package to ensure it is deliveredThe label is valid for days and will be sent
to the address on file, [redacted][redacted] should check both his
inbox and his spam folder, in case the email is filteredFor the pre-paid
shipping, he can print the label and tape it directly on the boxThe email is
from INTERNET ORDER ([redacted]) with the subject: [redacted] Label DeliveryHe
should contact our Customer Service department if he is unable to locate the
label
·
Upon
return of Spanish Gold Level 2, [redacted]'s account will be completely closed
and the matter considered fully resolved[redacted] should allow a period of
days after completing the return to no longer receive past-due notices
referencing Account No[redacted]
I hope [redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Angelica
** C[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you both to the customer relations dept of Pimsuler Approach and Revdex.com for assisting in resolving this issue. I am appreciative in the due-diligence from all parties.
Regards,
[redacted]

Internet Order, LLC.
1600 JFK Blvd
3rd Floor
Philadelphia, PA 19103
 
March 18, 2014
 
RevDex.com
Attention:
[redacted]
1880
JFK Blvd, Suite 1330
Philadelphia, PA 19103                                  
 
In
reference to:
 
**.
[redacted],
Case
# [redacted]
Customer
No: [redacted]
                                
Dear
[redacted],
 
Thank you for
the notice dated March 13, 2014, concerning **. [redacted]. Customer
service is a high priority for us and we take every customer concern very
seriously.
Our records show
that **. [redacted] placed an order for our Pimsleur Quick & Simple offer on July
27, 2013. Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program.
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist Dr. Paul Pimsleur. We market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping.
Customers can return the Quick & Simple for a full refund within the 30 day
trial period and need only pay return shipping. Consumers are also enrolled in
the Rapid Learning Purchase Program (“Program”) that affords consumers the
opportunity to try our advanced language learning Gold courses for a 30 day
trial period. If the customer decides to keep the Gold course, we bill them
four monthly payments of $64. If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged.
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representatives. We have clearly disclosed
cancellation and return policies which are liberally administered. Our average
wait times in our call center are less than a half a minute and we strive to
deliver excellent customer support. 
Your notice to
our Customer Service team dated March 13, 2014, indicates that **. [redacted]
would like to have his account be removed from our internal Collections
department and be completely closed.
Furthermore, **.
[redacted] also states in the notice dated March 13, 2014, that he was not aware
of our Program. Our webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the “GET MY
CDs NOW” point of purchase button. **. [redacted] was sent a confirmation email
that is sent to each customer promptly after he placed his initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program.
Extensive review
of our database reflects the first point of contact received on behalf of **.
[redacted] occurred via an email to our Customer Service department on October 5,
2013. Per company policy, our representative advised **. [redacted] to call our
Customer Service department to request cancellation from the Program. Further
contact was not received until March 12, 2014.
During that
recorded call to our Billing department our representative explained the
Program details along with the account's delinquent status. Per company policy,
our representative denied **. [redacted]'s request to return Spanish Gold 1 as the
item was too far outside the designated trial period. **. [redacted] refused
payment and the call concluded.
We regret to
hear that **. [redacted] feels that our customer support fell short of his
expectations. Our customers are very important and we would like to satisfy his
concerns. To assist **. [redacted] in bringing this matter to a close, we are
willing to take the following actions:
·        As a sign of
good faith, we are willing to make an exception and accept the return of Spanish
Gold Level 1. To return the course, **. [redacted] will need to write the Return
Authorization Number on the outside of the box. The number is:
[redacted]  
•     We will
also provide him with a pre-addressed, pre-paid UPS shipping label so that he
avoids all return shipping costs. The label will allow us to track the package
to ensure it is delivered properly. It will be emailed to the address on file, [redacted],
within one business day. He should check both his inbox and his spam folder, in
case the email is filtered. For the pre-paid shipping, he can print the label
and tape it directly on the box. It will arrive in a separate email from
INTERNET ORDER ([email protected]) with the subject: UPS Label Delivery. He
should contact our Customer Service department if he is unable to locate the
label.
·       Upon return of Spanish
Gold Level 1, a refund for the amount of $128.00 will be processed to the card
on file ([redacted], Exp. [redacted]). The account will then be considered
completely closed and the matter resolved. His account has only been transferred
to our internal Collections department. Negative reporting to credit bureaus
has not and will not occur.
I hope **.
[redacted] finds the above actions satisfactory. If you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####.
 
[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
June 23,
Revdex.com
Attention: [redacted]
JFK Blvd, Suite
Philadelphia, PA
RE: [redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear [redacted]:
We are in receipt of the notice filed June 19, concerning [redacted]Customer service is a high priority for us and we take every
customer concern very seriously
By way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords consumers
the opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer Service Department, which is located in our corporate
headquarters, is staffed with knowledgeable customer care representativesWe
have clearly disclosed cancellation and return policies which are liberally
administeredOur average wait times in our call center are less than half a
minute and we strive to deliver excellent customer support
Our records show that [redacted] placed an order for our $Pimsleur Quick
& Simple offer on January 5, and was enrolled in the Program described
aboveAccording to the tracking information, she received Gold level on or
about February 3, 2015, she received Gold level on or about
April 5, and lastly, she received Gold level on or about June 4,
Our lone contact with [redacted] occurred on June 19,
On that date, she called and spoke to our customer service representative
who cancelled all future shipments of the Program and re-explained the trial
period and billing for Gold levels 1-Our representative denied her request
to return Gold levels & because at that point, those two courses were
well outside of the return periodOur representative cancelled all future
shipments of the Program, per her request, and our representative also provided
her with return shipping instruction for Gold level
Had [redacted] contacted us or emailed our customer
service team within the trial period for Gold level 1, per our terms &
conditions, we would have been happy to assist her with proper return shipping
instructions for Gold level and cancel all future shipments of the Program
[redacted] indicates in the notice dated June 19, that she was not aware
of our ProgramOur webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button[redacted] was sent a confirmation email that is
sent to each customer promptly after she placed her initial order on January 5,
which explains fully the Program; and each and every course we ship
includes documentation that clearly explains the terms and conditions of the
Program
[redacted] indicates in the notice dated June 19, that she would like to
return her three Gold level courses for a full refundShe would also like her
account completely closed
Our customers are very important to us and we would like to satisfy her
concernsTo assist [redacted] in bringing the matter to a close, we are
willing to take the following actions:
• We are willing to accept the return of two Gold level courses outside of the
trial period along with the return of her Gold level course, which was still
within the trial periodTo return her Gold level courses, [redacted] will
need to write the Return Authorization Numbers on the outside of the boxThe
numbers are: [redacted] and [redacted] and [redacted]
• We will also provide her with a preaddressed, prepaid [redacted] shipping label so
that she avoids all return shipping costsThe label will allow us to track the
package to ensure it is delivered properly and it will be emailed to the
address we have on file, [redacted]@[redacted].com, within one business dayThe
label is valid for days
• When Gold level courses are returned to our warehouse her account will be
completely closed and we will process her full refund of $At that
point, we will consider the matter fully resolved
I hope [redacted] finds the above actions satisfactoryIf
you have any further need to reach me in reference to the inquiry, please
e-mail me at [redacted]@internetoderllc.com or you can call my direct line at
###-###-####, Ext[redacted] during our business hours of 9:30AM-6:00PM EST
Monday through Friday
Very truly yours,
Patrick C[redacted]
Customer Relations
Internet Order, LLC