Internet Order

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] I will return the box set to you in the next few days.
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This was purchased in 2011 without knowledge of being automatically enrolled in this other Gold program. I tried to return both Gold 1 & 2 and was refused to return Gold 1 and absolutely do not recall being advised that I owed anymore monies. I have no record nor do I recall an email being sent to my email address regarding any further payment. I cant grasp the fact that you would have only sent one email anyhow. Now, 5 years later, you are requesting additional payments. This is unprofessional.
I refuse to accept this answer.
Sincerely,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I am happy with the outcome Thank you Revdex.com and thank you to Patrick I believe!
[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have not yet received an e-mail but I expect to receive one with the shipping labels after this acceptance response.

Regards,
[redacted]

[redacted]
Yes, this complaint has been resolved.Thank you,Doris

Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
December 21,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia,
PA
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
[redacted]:
We
are in receipt of the rejected response dated December 22, concerning [redacted]Customer service is a high priority for us and we take every customer
concern very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $Pimsleur Quick
& Simple offer on August 21, and was enrolled in the Program described
aboveAccording to the tracking information, he received Gold level on or
about September 19,
Our
initial contact with [redacted] was a phone call that he made to our customer
service center on October 21, On that date, he called and spoke to our customer
service representative regarding cancelling his accountDuring the phone call,
our customer service representative re-explained the Program, trial period, and
billingOur representative offered to extend [redacted]'s trial period until
December 21st, and to cancel all future shipments of the
Program[redacted] agreed to trial extension and cancelled the remaining
shipments[redacted] did not contact us again to return the product
Our
webpages provide the details of our Quick & Simple offer, including the
Program, clearly and conspicuously in multiple visible locations including a
predominate location immediately adjacent to the "GET MY CDs NOW" point of
purchase button[redacted] was sent a confirmation email that is sent to
each customer promptly after he placed his initial order on August 21, which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
[redacted] indicates in the rejected response dated December 22, that he did
not keep the product as he believes it was against FTC guidelines for our
company to send it to him and that he wishes to receive a refund for the charges
that were applied
Our
customers are very important to us and we would like to satisfy his concernsTo
assist [redacted] in bringing the matter to a close, we are willing to take
the following actions:
We removed his account from
our internal collections department on December 21, To date this was
not reported to any credit agencies and has not and will not affect [redacted]'s credit
[redacted] can be assured
that nothing further will be billed or shipped to his address
Since [redacted] was not
aware that the Gold level course would be sent as a part of the original
order and discarded the product for this reason we will close the account
without the return of the package
We will issue a refund check
to [redacted] in the amount of $which was billed on the Gold
Level The card that [redacted] was originally billed on is now
invalid which is why we cannot process an immediate refund to the card
This refund check will be sent to the address [redacted] listed in his original
complaint
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted]@internetorderllc.com
or you can call ###-###-#### Ext[redacted] during the hours of 8:00AM-4:30PM EST
Monday through Friday
Very truly
yours,
Dionna
B[redacted]
Billing
Administrator
Internet
Order, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I thank everyone who assisted me in this matter. Have a great week!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
I have mailed the RMA package today, and as long as this doesn't affect my credit score, I believe this issue MAY BECOME resolved.
Regards,
[redacted]

Dear [redacted]
We've attached our response letter in .PDF format and we certainly look forward to a prompt resolution of this matter.Please feel free to email me directly at [redacted] with any questions or concerns. Thank you,Patrick...

C[redacted]Customer Relations [redacted]###-###-####, Ext. 0054

Aloha Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Note that 3 courses were sent back via [redacted] on 4/16/15, before the business' response on 4/17/15, and that the remaining 3 courses (Japanese 1, French 1 & 2) will be sent today (4/21/15) per the reply instructions.  I will await the promised refund to close this matter.As you know, I tried, unsuccessfully, to bring this matter to a satisfactory conclusion.  You were my last, best option to mediate an agreement; certainly, without your assistance, this would have remained unresolved.  Mahalo for your assistance with this and to the vendor for making the offer. 
Mahalo Nui Loa,
[redacted]

Dear [redacted]
We've attached our response letter in .PDF format and we certainly look forward to a prompt resolution of this matter.Please feel free to email me directly at [redacted] with any questions or concerns. Thank you,Patrick C[redacted]Customer Relations...

[redacted]###-###-####, Ext. 0054

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I hope they do follow thru sending me the [redacted] label.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
This is the recourse I was asking for in the first place and was denied, as I stated I was out of the country for over 30 days during that 'trial' period they say I had time to return, and in fact didn't at the time they shipped even know the package existed because I was on the road for business and my mail was being held.
They state the 'program' is well advertised - when if you review their order information it is not.  The confirmation e-mail is the only place I saw it and only after that was identified to me by the customer service representative as the place I should have read.  I admit - when I get an order confirmation I do not read the entire text of the message, I'm looking to see that the product I ordered is being shipped and charged appropriately - not that the company has 'added' an extra offer that I didn't order to begin with.  He also stated it was in the first delivery of my introductory course - which came damaged and did  not have any paperwork which I identified to them prior to the first 'trial' course being shipped.
Will return both products today and expect a full refund of the money paid on the 2 courses I did not order.
Thank you.
Regards,
[redacted]