Internet Order

Internet Order, LLC. Two Logan Square 100 N. 18th St. Suite 820 Philadelphia, PA 19103   January 20, 2017   Revdex.com Attention: [redacted] 1880 JFK Blvd, Suite 1330 Philadelphia, PA 19103 RE: [redacted] Complaint ID: [redacted] Customer No: [redacted]   ...

                           Dear [redacted]:  We are in receipt of the notice dated January 19, 2017 concerning **. [redacted]. Customer service is a high priority for us and we take every customer concern very seriously. By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist Dr. Paul Pimsleur. We market the Pimsleur Quick & Simple introductory course for $9.95 including shipping. Customers can return the Quick & Simple for a full refund within the 30 day trial period and need only pay return shipping. Consumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a 30 day trial period. If the customer decides to keep the Gold course, we bill them four monthly payments of $64. If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged. Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representatives. We have clearly disclosed cancellation and return policies which are liberally administered. Our average wait times in our call center are less than half a minute and we strive to deliver excellent customer support.  Our records show that [redacted] placed an order for our $9.95 Pimsleur Quick & Simple offer on May 12, 2013 and was enrolled in the Program described above. According to the tracking information, he received Gold level 1 on or about June 28, 2013.  [redacted] was sent an email on May 18, 2013 to the same email address provided in this notice requesting he contact us regarding his order as the address provided did not match the address on file and we could not complete the order. [redacted] responded by email on May 19, 2013 confirming his address and also advising that he ordered a digital download of the Quick & Simple with his order that he has not been able to access. His order was released and he was emailed the information necessary to access the digital download of the product. Our webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button. [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order on May 12, 2013 which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program. [redacted] indicates in the notice dated January 19, 2017 that he wants no further contact from the company.  After the order was released we did not receive any further contact from [redacted] until an email response was received on December 21, 2016. [redacted] was being sent notices about the balance due for the Gold level 1 as it was not returned but the payments did not process for the product. [redacted] responded stating he did not purchase or receive anything from our company. [redacted] was removed from our contact list after his email was received on December 21, 2016. Our customers are very important to us and we would like to satisfy his concerns. To assist [redacted] in bringing the matter to a close, we are willing to take the following actions:                     We will waive the balance due of $256.00 for the Gold level 1 course, removing [redacted] from our internal collections department. I hope [redacted] finds the above actions satisfactory. If you have any further need to reach me in reference to the inquiry, please e-mail me at [email protected] or you can call ###-###-#### Ext. [redacted] during the hours of 8:00AM-4:30PM EST Monday through Friday. Very truly yours,   Dionna B[redacted] Billing Administrator Internet Order, LLC

Internet Order, LLC.
1600 JFK Blvd
3rd Floor
Philadelphia, PA 19103
 
March 6, 2014
 
RevDex.com
Attention:
[redacted]
1880
JFK Blvd, Suite 1330
Philadelphia, PA 19103                                  
 
In
reference to:
 
**.
[redacted],
Case
# [redacted]
Customer
No: [redacted]
                                
Dear
[redacted],
 
Thank you for
the notice dated February 27, 2014, concerning **. [redacted]. Customer
service is a high priority for us and we take every customer concern very
seriously.
Our records show
that **. [redacted] placed an order for our Pimsleur Quick & Simple offer on September
23, 2013. Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program.
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist Dr. Paul Pimsleur. We market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping.
Customers can return the Quick & Simple for a full refund within the 30 day
trial period and need only pay return shipping. Consumers are also enrolled in
the Rapid Learning Purchase Program (“Program”) that affords consumers the
opportunity to try our advanced language learning Gold courses for a 30 day
trial period. If the customer decides to keep the Gold course, we bill them
four monthly payments of $64. If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged.
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representatives. We have clearly disclosed
cancellation and return policies which are liberally administered. Our average
wait times in our call center are less than a half a minute and we strive to
deliver excellent customer support. 
Your notice to
our Customer Service team dated February 27, 2014, indicates that **. [redacted]
would like to have his account removed from our internal Collections department
and be completely closed.
Furthermore, **.
[redacted] also states in the notice dated February 27, 2014, that he was not aware
of our Program. Our webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the “GET MY
CDs NOW” point of purchase button. **. [redacted] was sent a confirmation email
that is sent to each customer promptly after he placed his initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program.
Extensive review
of our database reflects the only point of contact received on behalf of **.
[redacted], with the exception of the notice, occurred on February 27, 2014. During
that recorded phone call to our Customer Service department, our representative
fully explained all Program and account details. **. [redacted]
informed our representative that he did not receive Spanish Gold Level 2 and
requested to cancel access to the Program. Our representative launched a Lost
Product Investigation for the missing course, refunded the $64.00 Gold Level 2
payment to the card on file ([redacted], Exp. December/2015), and
cancelled all future shipments. Per company policy, our representative
explained the Gold Level 1 course could not be returned outside the designated
trial period and offered to exchange the product for a language of **. [redacted]’s
choice. **. [redacted] declined the offer.
We regret to
hear that **. [redacted] feels that our customer support fell short of his
expectations. Our customers are very important and we would like to satisfy his
concerns. To assist **. [redacted] in bringing this matter to a close, we have
taken the following actions:
·        
Our
representative explained a charge initially declined but that **. [redacted]’s
account was later made current. Past-due notices are generated by an off-site
third party, up to one month in advance. **. [redacted] should disregard all
past-due notices associated with his account (No. [redacted]). Negative reporting
to credit bureaus has not and will not occur.
·        
**.
[redacted]’s account is closed but the Lost Product Investigation is ongoing. **.
[redacted] has been instructed to contact us for return instructions and a prepaid
label if the Spanish Gold Level 2 is ever redelivered.
I hope **.
[redacted] finds the above actions satisfactory. If you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####.
 
[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

Aloha Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Note that 3 courses were sent back via [redacted] on 4/16/15, before the business' response on 4/17/15, and that the remaining 3 courses (Japanese 1, French 1 & 2) will be sent today (4/21/15) per the reply instructions.  I will await the promised refund to close this matter.
As you know, I tried, unsuccessfully, to bring this matter to a satisfactory conclusion.  You were my last, best option to mediate an agreement; certainly, without your assistance, this would have remained unresolved. 
Mahalo for your assistance with this and to the vendor for making the offer. 
Mahalo Nui Loa,
[redacted]

From: [redacted] <[redacted]>Date: Wed, Feb 25, 2015 at 1:21 PMSubject: Complaint ResolvedTo: [email protected] morning, Yesterday (2/24/15), I filed Complaint ID: [redacted]When I finished filing I checked my email and...

found a message from the offending business resolving my complaint with them to my complete satisfaction. I thenattempted to call and inform you of this update, but your office was closed for the day. So I’m informing you now. Thank you for your time! Sincerely, [redacted]Elkhart Lake, WI [redacted] P.S. Below is the message from the offending business that resolved my complaint with them. Obviously I was shocked to receive it from them on their own accord after having to hang up on them for their lack of cooperation earlier in the day via phone. Thanks again. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~...⇄ Message-----From: Pimsleur ApproachSent: Tuesday, February 24, 2015 3:28 PMTo: [redacted]Subject: Cancellation Confirmation Dear [redacted], This email is to confirm that I have cancelled you out of receiving any future shipments. Please feel free to contact us at ###-###-#### with any further questions or concerns, our normal business hours are Monday through Friday from 7:30 am to midnight, and Saturday and Sunday from 9:00 am to 10:00 pm EST. Thank you and have a great day! Sincerely,Juan ACustomer Care Advocate

Internet Order, LLC. Two Logan Square 100 N. 18th St. Suite 820 Philadelphia, PA 19103   January 26, 2017   Revdex.com Attention: Kadi-Ann Stewart 1880 JFK Blvd, Suite 1330 Philadelphia, PA 19103 RE:      [redacted] Complaint ID: [redacted] Customer No:...

[redacted]             Dear [redacted] We are in receipt of the notice dated January 25, 2017 concerning [redacted]. Customer service is a high priority for us and we take every customer concern very seriously. Our records show that [redacted] placed an order for our $9.95 Pimsleur Quick & Simple offer March 23, 2012. Part of our $9.95 Pimsleur Quick & Simple offer includes entry into our Rapid Fluency Purchase Program. The Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist Dr. Paul Pimsleur. We market the Pimsleur Quick & Simple introductory course for $9.95 including shipping. Customers can return the Quick & Simple for a full refund within the 30 day trial period and need only pay return shipping. Consumers are also enrolled in the Rapid Fluency Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a 30 day trial period. If the customer decides to keep the Gold course, we bill them four monthly payments of $64.00. If the customer decides that they do not want the course, they can cancel by calling our toll free number within the 30-day trial period, return the course, needing only to pay return shipping, and they will not be charged. Your notice to our customer service team dated January 25, 2017 indicates that [redacted] would like no further communication from the company. Our records indicate that [redacted] placed his initial order online and then contacted our company by email on October 7, 2016.  His email was sent in response to a past due email received on the same date. [redacted] responded requesting information on when the purchase was made and stating he recalls that the trial merchandise was returned. We responded to [redacted] on October 17, 2016 advising of the purchase date and advising [redacted] that a return had not been received and requested he contact us directly. [redacted] responded to another past due email on October 24, 2016 stating that a box never arrived to ship the trial item back and requesting a box to ship the item back. [redacted] received a response to his email on November 2, 2016 stating the item has exceed our return policy and the original conditions of the order placed on March 23, 2012 with a request to contact us again directly. [redacted] contacted us by phone on November 17, 2016 and advised our representative that he was not sure if the product was already sent back and if it was not he would like a box to return. A return was denied as the return information was not requested during the trial period for the product. He also states that prior to his recent emails he was not aware of our Rapid Fluency Purchase Program, however our webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button. Additionally, each course we ship includes documentation that clearly explains the terms and obligations of the Program. Customer service is very important to us and we take great pride in our Customer Service Department, which is located in our corporate headquarters. Our customers are very important to us and we would like to satisfy his concerns. To assist [redacted] in bringing this matter to a close, we are willing to take the following actions: ·         We will waive the balance due of $256.00 for the Gold Level 1 course. ·         We will remove [redacted] from our internal collections department and the account will be closed. I hope [redacted] finds the above actions satisfactory. If you have any further need to reach me in reference to this inquiry, please e-mail at [redacted]@internetorderllc.com or you can call ###-###-#### Ext. 0180 during the hours of 8:00AM-4:30PM EST Monday through Friday Very truly yours, Dionna B[redacted] Billing Administrator Internet Order, LLC

Internet Order, LLC.
1600 JFK Blvd
3rd Floor
Philadelphia, PA 19103
 
February 27, 2014
 
RevDex.com
Attention:
[redacted]
1880
JFK Blvd, Suite 1330
Philadelphia, PA 19103                                  
 
In
reference to:
 
**.
[redacted],
Case
# [redacted]
Customer
No: [redacted]
                                
Dear
[redacted],
 
Thank you for
the notice dated February 12, 2014, concerning **. [redacted]. Customer
service is a high priority for us and we take every customer concern very
seriously.
Our records show
that **. [redacted] placed an order for our Pimsleur Quick & Simple offer on September
1, 2013. Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program.
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist Dr. Paul Pimsleur. We market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping.
Customers can return the Quick & Simple for a full refund within the 30 day
trial period and need only pay return shipping. Consumers are also enrolled in
the Rapid Learning Purchase Program (“Program”) that affords consumers the
opportunity to try our advanced language learning Gold courses for a 30 day
trial period. If the customer decides to keep the Gold course, we bill them four
monthly payments of $64. If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged.
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representatives. We have clearly disclosed
cancellation and return policies which are liberally administered. Our average
wait times in our call center are less than a half a minute and we strive to
deliver excellent customer support. 
Your notice to
our Customer Service team dated February 12, 2014, indicates that **. [redacted]
would like to have his account removed from our internal Collections department
and be completely closed.
Furthermore, **.
[redacted] also states in the notice dated February 12, 2014, that he was not aware
of our Program. Our webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the “GET MY
CDs NOW” point of purchase button. **. [redacted] was sent a confirmation email that
is sent to each customer promptly after he placed his initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program.
Extensive review
of our records reflects the first point of contact received on behalf of **.
[redacted] occurred via an email to our Customer Service department on January 18,
2014, regarding a mailed past-due notice. Our representative replied on January
21, 2014, and per company policy, advised **. [redacted] to call our Billing
department for further assistance.
**. [redacted]
replied to this message on January 23, 2014, stating:
You have 15 days to prepay return shipping on this
unsolicited item.  After then, it will be considered abandoned and
forwarded to to State of Iowa division for abandoned property.
The
representative again advised that assistance could not be provided via email in
a reply dated January 24, 2014. **. [redacted] replied the following day to alert
our representative that he should contact the State of Iowa division for
abandoned property in 14 days.
It should be
noted that our email representatives do not have the authorization to issue
return instructions via email to customers with a past-due account status.
**. [redacted] called
our Billing department on February 12, 2014. During that recorded call, our
representative clearly explained all Program details and the Collections status
of the account. Per company policy, our representative denied **. [redacted]'s
request to return Spanish Gold Level 1 as the course was too far outside the
designated trial period. Before disconnecting, **. [redacted] stated "I'm not
paying you for something I didn't order. I will forward this package on to
Iowa's division that handles abandoned materials."
We regret to
hear that **. [redacted] feels that our customer support fell short of his
expectations. Our customers are very important and we would like to satisfy his
concerns. To assist **. [redacted] in bringing this matter to a close, we are
willing to take the following actions:
·        As a sign of
good faith, we are willing to make an exception and accept the return of
Spanish Gold Level 1. To return the course, **. [redacted] will need to write the
Return Authorization Number on the outside of the box. The number is:
[redacted]     Spanish 1
·        We will also
provide him with a pre-addressed, pre-paid UPS shipping label so that he avoids
all return shipping costs. The label will allow us to track the package to
ensure it is delivered properly. It will be emailed to the address on file, [redacted],
within one business day. He should check both his inbox and his spam folder, in
case the email is filtered. For the pre-paid shipping, he can print the label
and tape it directly on the box. It will arrive in a separate email from
INTERNET ORDER ([email protected]) with the subject: UPS Label Delivery. He
should contact our Customer Service department if he is unable to locate the
label.
·        **. [redacted]’s
account has only been transferred to our internal Collections department.
Negative reporting to credit bureaus has not and will not occur. Upon return of
the courses, the account will be completely closed and the matter considered
resolved.
I hope **. [redacted]
finds the above actions satisfactory. If you have any further need to reach me
in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####.
 
[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

September 3, 2014
Dear [redacted],Thank you for the notice dated July 2, 2014, concerning [redacted]. We received the notice by post on September 2, 2014. Customer service is a high priority for us and we take every customer concern very seriously.
Our records show that [redacted]...

[redacted] placed an order for our Pimsleur Quick & Simple offer on July 1, 2014. Part of our Pimsleur Quick & Simple offer includes entry into our Rapid Learning Purchase Program. Our records also show [redacted] selected our post-transaction 200 Words in a Hurry digital flashcard offer ($19.97).By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist Dr. Paul Pimsleur. We market the Pimsleur Quick & Simple introductory course for $9.95, including shipping. Customers can return the Quick & Simple for a full refund within the 30 day trial period and need only pay return shipping. Consumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a 30 day trial period. If the customer decides to keep the Gold course, we bill them four monthly payments of $64. If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged.Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representatives. We have clearly disclosed cancellation and return policies which are liberally administered. Our average wait times in our contact center are less than a half a minute and we strive to deliver excellent customer support.
Your notice to our Customer Service team dated July 2, 2014, indicates that [redacted] would like to receive a refund and have the account be completely closed.Extensive review of our records reflects the first point of contact received on behalf of [redacted] occurred via a phone call to our Customer Service department on July 1, 2014. During that recorded phone call, [redacted] expressed his dissatisfaction with our ordering system and requested a refund. Our representative advised the order was not yet available in our system and promised to follow up when the order could be accessed, refunded, and cancelled. [redacted] accepted.
[redacted] called our Customer Service department again on July 2, 2014. During that recorded phone call, [redacted] requested to follow up on his previous request. At that time, the account was available in our system. Our representative refunded the $19.97 charge to the card on file ([redacted], Exp. [redacted]).[redacted] contacted our Customer Service department again via email on July 3, 2014, and requested a refund for the item he did not intend to order. Our representative replied that day and confirmed the $19.97 refund was already processed and the account was closed.
We regret to hear that [redacted] feels that our customer support fell short of his expectations. Our customers are very important and we would like to satisfy his concerns. To assist [redacted] in bringing this matter to a close, we are willing to take the following actions:
• [redacted] returned the Quick and Simple course and was refunded the $9.95 charge on July 11, 2014. He will not receive additional shipments or be billed further unless a new order is placed.
• While instant in our system, refunds can take up to two business days to reflect on a customer’s billing statement. If [redacted] cannot locate his refunds, he should contact his financial institution and refer to the following ARNs:[redacted] - $19.97 [redacted] - $9.95
I hope [redacted] finds the above actions satisfactory. If you have any further need to reach me in reference to the inquiry, please e-mail at [email protected] or you can call [redacted].
Angelica C Customer Service Manager Internet Order, LLC

Internet Order, LLC
Roman","serif"">JFK Blvd
3rd Floor
Philadelphia, PA
June 24,
RevDex.com
Attention:
[redacted]
JFK Blvd, Suite
Philadelphia,
PA
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
[redacted]
We
are in receipt of the notice dated June 21, concerning [redacted] (copy attached)
Customer service is a high priority for us and we take every customer concern
very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them
four monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $Pimsleur Quick
& Simple offer on January 21, and was enrolled in the Program
described aboveAccording to the tracking information (USPS # [redacted]),
she received Gold level on or about February 19, [redacted] states in the notice dated June
21, that the U.SPost Office told her the tracking number was invalidHowever,
a search on www.usps.com (using the tracking number
listed above) confirms that the tracking number is valid and also shows that the item was
delivered to her address on February 19,
Our
initial and lone contact with [redacted] was a phone call that she made to
our customer service center on June 17, On that date, she called and
spoke to our billing representative regarding her Gold level course and past
due balance for the itemDuring the phone call, our billing representative
re-explained the Program, trial period and billing for her Gold level course
Our representative advised her to check with the Post Office to see if they had
possession of the course after she stated that it was never receivedThe phone
call ended shortly thereafter
[redacted] indicates in the notice dated June 21, that she was not aware of
our ProgramOur webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the "GET MY CDs NOW"
point of purchase button[redacted] was sent a confirmation email that is
sent to each customer promptly after she placed her initial order on January 21,
which explains fully the Program; and each and every course we ship
includes documentation that clearly explains the terms and conditions of the
Program
[redacted] indicates in the notice dated June 21, that she never received Gold
level She would like her account removed from our internal collections department
and completely closed
Our
customers are very important to us and we would like to satisfy her concernsTo
assist [redacted] in bringing the matter to a close, we have already taken
following actions:
We removed her account from
our internal collections department on June 24, She can be assured
that this matter was never reported to any external collections agencies
or credit rating agencies
To promptly resolve the
matter, we have launched an internal Lost Product investigation to determine
the location of her Gold level courseThis internal action relieves her
of all responsibility for the item.
[redacted] was never
charged for Gold level or billed past the $for the introductory Quick
& Simple course; therefore no additional refund is necessary[redacted]
can be assured that nothing further will be billed or shipped to her
addressAt this point, her account is completely closed and we consider
the matter fully resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted]@internetorderllc.com or
she can call ###-###-#### Ext[redacted] during our business hours of 9:30AM-6:30PM
EST Monday through Friday
Very truly
yours,
Patrick
C[redacted]
Consumer
Relations
Internet
Order, LLC

Internet Order, LLC. Two Logan Square 100 N. 18th St. Suite 820 Philadelphia, PA 19103   January 30, 2017   Revdex.com Attention: Kadi-Ann Stewart 1880 JFK Blvd, Suite 1330 Philadelphia, PA 19103   RE:      [redacted] Complaint ID: [redacted]...

Customer No: [redacted]                              Dear [redacted]:                                                                       We are in receipt of the notice dated January 30, 2017 concerning **. [redacted]. Customer service is a high priority for us and we take every customer concern very seriously. By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist Dr. Paul Pimsleur. We market the Pimsleur Quick & Simple introductory course for $9.95 including shipping. Customers can return the Quick & Simple for a full refund within the 30 day trial period and need only pay return shipping. Consumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a 30 day trial period. If the customer decides to keep the Gold course, we bill them four monthly payments of $64. If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged. Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representatives. We have clearly disclosed cancellation and return policies which are liberally administered. Our average wait times in our call center are less than half a minute and we strive to deliver excellent customer support.  Our records show that [redacted] placed an order for two of our $9.95 Pimsleur Quick & Simple offers on January 21, 2012 and was enrolled in the Program described above for German and Italian. According to the tracking information, he received German level 1 on or about February 10, 2012 and Italian level 1 on or about March 12, 2012. Our initial contact with [redacted] was a phone call that he made to our customer service department on March 9, 2012. On that date, he called and spoke to our customer service representative regarding resending the Quick & Simple orders since they arrived and were returned while he was out of town. During the phone call, our representative re-explained the Program, trial period, and billing. [redacted] confirmed he has received the German level 1 and was provided with return instructions and a prepaid shipping label to return the package. The German level 1 was returned on March, 29, 2012. [redacted] contacted our customer service department again on March, 27, 2012 requesting return instructions for the Italian level 1 he received. Our representative re-explained the Program, trial period, and billing again. [redacted] was provided with return instructions and a prepaid shipping label to return the package. Our records do not indicate the product was returned. Our records indicate [redacted] was sent notices by email in April of 2012 advising of a past due balance for the Italian level 1 and an email and letter in reference to the balance was sent in May of 2012. Recently [redacted] contacted us on December 15, 2016 requesting an invoice for the balance due after receiving notices again about the past due balance. We submitted this invoice by email on December 16, 2016. On January 24, 2017 we received a letter from [redacted] dated January 18, 2017 requesting we provide the requested invoice by mail. The invoice was mailed out on January 24, 2017. Our webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button. [redacted] was sent a confirmation email that is sent to each customer promptly after he placed his initial order on January 21, 2012 which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program. [redacted] indicates in the notice dated January 30, 2016 that he wants a letter from the company stating we are no longer going to pursue the balance due and to stop contacting him thereafter. Our customers are very important to us and we would like to satisfy his concerns. To assist [redacted] in bringing the matter to a close, we are willing to take the following actions:We will close the account as a lost product since [redacted] claims to have returned the product As we are closing the account the balance due for the product will be waived and [redacted] will be removed from our internal collections department.  [redacted] will receive a letter from the company advising him that the account has been closed for the reason listed above and the balance is waived and the account was removed from our internal collections department. I hope [redacted] finds the above actions satisfactory. If you have any further need to reach me in reference to the inquiry, please e-mail me at [redacted]@internetorderllc.com or you can call ###-###-#### Ext. [redacted] during the hours of 8:00AM-4:30PM EST Monday through Friday.  Very truly yours, Dionna B[redacted] Billing Administrator Internet Order, LLC

Internet Order, LLC. Two Logan Square 100 N. 18th St. Suite 820 Philadelphia, PA 19103   January 31, 2017   Revdex.com Attention: [redacted] 1880 JFK Blvd, Suite 1330 Philadelphia, PA 19103   RE:      [redacted] Complaint ID: [redacted] Customer...

No: [redacted]                                Dear [redacted]:                                                                                                          We are in receipt of the notice dated January 31, 2017 concerning [redacted]. [redacted]. Customer service is a high priority for us and we take every customer concern very seriously. By way of background, the Pimsleur Approach is an audio-based rapid language learning program developed by renowned linguist Dr. Paul Pimsleur. We market the Pimsleur Quick & Simple introductory course for $9.95 including shipping. Customers can return the Quick & Simple for a full refund within the 30 day trial period and need only pay return shipping. Consumers are also enrolled in the Rapid Learning Purchase Program (“Program”) that affords consumers the opportunity to try our advanced language learning Gold courses for a 30 day trial period. If the customer decides to keep the Gold course, we bill them four monthly payments of $64. If the customer decides that they do not want the course, they can cancel by calling our toll free number and returning the course within the 30-day trial period, and they will not be charged. Our Customer Service Department, which is located in our corporate headquarters, is staffed with knowledgeable customer care representatives. We have clearly disclosed cancellation and return policies which are liberally administered. Our average wait times in our call center are less than half a minute and we strive to deliver excellent customer support.  Our records show that [redacted] placed an order for our $9.95 Pimsleur Quick & Simple offer on October 7, 2014 and was enrolled in the Program described. According to the tracking information, she received the gold level 1 on or about October 30, 2014. Our initial contact with [redacted]. [redacted] was a phone call that she made to our customer service department on November 24, 2014. On that date, she called and spoke to our customer service representative regarding returning the gold level 1. During the phone call, our representative re-explained the Program, trial period, and billing. [redacted]. [redacted] was offered and accepted a trial extension on the product until January 5, 2015 and cancelled future shipments. [redacted] contacted our customer service department again on January 5, 2015 requesting return instructions for the level 1. Our representative re-explained the Program, trial period, and billing again. [redacted]. [redacted] was offered and accepted a final trial extension until February 5, 2015. [redacted]. [redacted] did not contact us again until April 10, 2015 at which time the trial had been exceeded and notices about the past due balance were already being sent by mail and email. Return instructions were denied due to the trial end date of February 5, 2015. We were contacted again on May 27, 2015 by a man who identified himself as [redacted]’s husband. He called in reference to a letter received about the balance for the level 1 and refused to make payment. The account has remained past due. Our webpages provide the details of our Quick & Simple offer, including the Program, clearly and conspicuously in multiple visible locations including a predominate location immediately adjacent to the “GET MY CDs NOW” point of purchase button. [redacted]. [redacted] was sent a confirmation email that is sent to each customer promptly after she placed her initial order on October 7, 2014 which explains fully the Program; and each and every course we ship includes documentation that clearly explains the terms and conditions of the Program. [redacted]. [redacted] indicates in the notice dated January 31, 2017 that she would like the company to cease all billing for the product.  Our customers are very important to us and we would like to satisfy her concerns. To assist [redacted]. [redacted] in bringing the matter to a close, we are willing to take the following actions:                      We will waive the balance due of $256.00 for the gold level 1.   [redacted]. [redacted] will be removed from our internal collections department and the account will be closed. I hope [redacted]. [redacted] finds the above actions satisfactory. If you have any further need to reach me in reference to the inquiry, please e-mail me at [redacted]@internetorderllc.com or you can call ###-###-#### Ext. [redacted] during the hours of 8:00AM-4:30PM EST Monday through Friday. Very truly yours, Dionna B[redacted] Billing Administrator Internet Order, LLC

Internet Order, LLC
Roman","serif"">JFK Blvd
3rd Floor
Philadelphia, PA
April 21,
RevDex.com
JFK Blvd, Suite
Philadelphia,
PA
Attention:
[redacted]
RE:
[redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
[redacted]:
We
are in receipt of the notice dated April 21, concerning **[redacted]
Customer service is a high priority for us and we take every customer concern
very seriously
By
way of background, the Pimsleur Approach is an audio-based rapid language
learning program developed by renowned linguist DrPaul PimsleurWe market
the Pimsleur Quick & Simple introductory course for $including
shippingCustomers can return the Quick & Simple for a full refund within
the day trial period and need only pay return shippingConsumers are also
enrolled in the Rapid Learning Purchase Program ("Program") that affords
consumers the opportunity to try our advanced language learning Gold courses
for a day trial periodIf the customer decides to keep the Gold course, we
bill them four monthly payments of $If the customer decides that they do
not want the course, they can cancel by calling our toll free number and
returning the course within the 30-day trial period, and they will not be
charged
Our
Customer Service Department, which is located in our corporate headquarters, is
staffed with knowledgeable customer care representativesWe have clearly
disclosed cancellation and return policies which are liberally administered
Our average wait times in our call center are less than half a minute and we
strive to deliver excellent customer support.
Our
records show that [redacted] placed an order for our $Pimsleur Quick
& Simple offer on January 16, and was enrolled in the Program described
aboveAccording to the tracking information, he received Gold level on or
about February 16, and Gold level is expected to be delivered on April
27,
Our
initial contact with [redacted] occurred on April 17, when he called
our contact center and spoke to our representative regarding his Gold level
coursesOur representative re-explained the Program, trial period and billing
for Gold levels and Our representative provided [redacted] with return
shipping instructions and denied his request to return Gold level 1, which was
outside of the trial periodOur representative cancelled all future shipments
of the Program and [redacted] requested to speak with a customer service supervisor
Our customer service supervisor spoke with [redacted] and to resolve the
matter, our supervisor offered [redacted] a 50% discount on his Gold level
course so that mothing further would be charged and he could return Gold
level using our prepaid [redacted] shipping label so that all return costs could be
avoided[redacted] accepted the proposed resolution and the phone call ended
amicably
Had
[redacted] contacted us or emailed our customer service team within the
trial period for Gold level 1, per our terms & conditions, we would have
been happy to assist him with proper return shipping instructions for his Gold
level course and cancel all future shipments of the Program
[redacted] indicates in the notice dated April 21, that he was not aware
of our ProgramHowever, our webpages provide the details of our Quick &
Simple offer, including the Program, clearly and conspicuously in multiple
visible locations including a predominate location immediately adjacent to the
"GET MY CDs NOW" point of purchase button[redacted] was sent a
confirmation email that is sent to each customer promptly after he placed his
initial order on January 6, which explains fully the Program; and each and
every course we ship includes documentation that clearly explains the terms and
conditions of the Program
[redacted] indicates in the notice dated April 21, that he would like to
return his Gold level and level courses for a full refund of $
Our
customers are very important to us and we would like to satisfy his concernsTo
assist [redacted] in bringing the matter to a close, we are willing to take
the following actions:
·
We
will make an exception and accept the return of his Gold level course outside
of the trial periodTo return his Gold level and level courses, [redacted]
will need to write the Return Authorization Numbers on the outside of the box
The numbers are: [redacted] and [redacted]The tracking information shows that
Gold level should be delivered to his address on April 27,
·
We
will also provide him with a preaddressed, prepaid [redacted] shipping label (weighted
for all both items) so that he avoids all return shipping costsThe label will
allow us to track the package to ensure it is delivered properly and it will be
emailed to the address we have on file, [redacted], within one business
dayThe label is valid for days
·
When
his two Gold level courses are all returned to our warehouse, we will process his
full refund of $At that point, we will fully close his account and
consider the matter resolved
I hope [redacted]
finds the above actions satisfactoryIf you have any further need to reach me
in reference to the inquiry, please e-mail me at [redacted]@internetoderllc.com or
you can call my direct line at ###-###-####, Ext[redacted] during our
business hours of 9:30AM-6:00PM EST Monday through Friday
Very truly
yours,
Patrick
C[redacted]
Customer
Relations
Internet
Order, LLC

Internet Order, LLC.
1600 JFK Blvd
3rd Floor
Philadelphia, PA 19103
 
March 12, 2014
 
RevDex.com
Attention:
[redacted]
1880
JFK Blvd, Suite 1330
Philadelphia, PA 19103                                  
 
In
reference to:
 
**.
[redacted],
Case
# [redacted]
Customer
No: [redacted]
                                
Dear
[redacted],
 
Thank you for
the notice dated March 11, 2014, concerning **. [redacted] Customer service is
a high priority for us and we take every customer concern very seriously.
Our records show
that **. [redacted] placed an order for our Pimsleur Quick & Simple offer on September
24, 2013. Part of our Pimsleur Quick & Simple offer includes entry into our
Rapid Learning Purchase Program.
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist Dr. Paul Pimsleur. We market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping.
Customers can return the Quick & Simple for a full refund within the 30 day
trial period and need only pay return shipping. Consumers are also enrolled in
the Rapid Learning Purchase Program (“Program”) that affords consumers the
opportunity to try our advanced language learning Gold courses for a 30 day
trial period. If the customer decides to keep the Gold course, we bill them
four monthly payments of $64. If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged.
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representatives. We have clearly disclosed
cancellation and return policies which are liberally administered. Our average
wait times in our call center are less than a half a minute and we strive to
deliver excellent customer support. 
Your notice to
our Customer Service team dated March 11, 2014, indicates that **. [redacted] would
like to have his account removed from our internal Collections department and
be completely closed.
Furthermore, **.
[redacted] also states in the notice dated March 11, 2014, that he was not aware of
our Program. Our webpages provide the details of our Quick & Simple offer,
including the Program, clearly and conspicuously in multiple visible locations
including a predominate location immediately adjacent to the “GET MY CDs NOW”
point of purchase button. **. [redacted] was sent a confirmation email that is sent
to each customer promptly after he placed his initial order which explains
fully the Program; and each and every course we ship includes documentation
that clearly explains the terms and conditions of the Program.
Extensive review
of our database reflects no point of contact received on behalf of **. [redacted]
with the exception of the notice dated March 11, 2014. It should be noted that
all customers can certainly cancel future shipments before they occur by
calling our Customer Service department and they are under no obligation to keep a
course during a designated trial period.
We regret to
hear that **. [redacted] feels that our customer support fell short of his
expectations. Our customers are very important and we would like to satisfy his
concerns. To assist **. [redacted] in bringing this matter to a close, we are willing
to take the following actions:
·        As a sign of good
faith, we are willing to make an exception and accept the return of German Gold
Level 2 only. To return the course, **. [redacted] will need to write the Return
Authorization Number on the outside of the box. The number is:
[redacted]            German 2
We have applied a retroactive 50% discount to German Gold Level 1. Our
warehouse will not accept a return for this item.
·        We will also
provide him with a pre-addressed, pre-paid UPS shipping label so that he avoids
all return shipping costs. The label will allow us to track the package to
ensure it is delivered properly. It will be emailed to the address on file, [redacted],
within one business day. He should check both his inbox and his spam folder, in
case the email is filtered. For the pre-paid shipping, he can print the label
and tape it directly on the box. It will arrive in a separate email from INTERNET
ORDER ([email protected]) with the subject: UPS Label Delivery. He should contact
our Customer Service department if he is unable to locate the label.
·        **. [redacted]’s
account has only been transferred to our internal Collections department.
Negative reporting to credit bureaus has not and will not occur. Upon return of
German Gold Level 2, the account will be completely closed and the matter
considered resolved.
I hope **. [redacted]
finds the above actions satisfactory. If you have any further need to reach me
in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####.
 
[redacted]
Customer
Service Manager
Internet
Order, LLC
[redacted]
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I feel that writing a review of this online company is important so that future buyers of this product can be aware of the Pimsleur Approach business practices. My daughter was interested in the Trial CD of Spanish for $9.95 and I gave her the approval to purchase it. Several weeks later we received a large "fancy" box of Spanish 1 CD's and then a few weeks later another "fancy" box of Spanish 2 CD's which we did not authorize for the company to send to us. We were very busy at the time with end of school activities and went on a vacation right when school ended so didn't get time to open the box. We we got home, I received a bill for $485 for the CD's (full series of Spanish 1 and Spanish 2) which we did not knowingly order. When I called to tell them that we were not interested in the full series and that my daughter (6th grade) was only interested in the trial CD which we thought we were ordering, the customer service rep told us that we were past the 30 day trial. I told them that we never opened the CD boxes and that we were not interested. They told us that we were past the 30 day trial period and they would not provide a return address to send the CD's back and that we owe the $485. This company is a scam and relies on people not remembering or knowing to call and cancel a full series of products that they send to you even though you think you are only ordering a trial CD. I will never buy from this company again and I would like to alert other potential buyers of this product to BE AWARE.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   This is the recourse I was asking for in the first place and was denied, as I stated I was out of the country for over 30 days during that 'trial' period they say I had time to return, and in fact didn't at the time they shipped even know the package existed because I was on the road for business and my mail was being held.They state the 'program' is well advertised - when if you review their order information it is not.  The confirmation e-mail is the only place I saw it and only after that was identified to me by the customer service representative as the place I should have read.  I admit - when I get an order confirmation I do not read the entire text of the message, I'm looking to see that the product I ordered is being shipped and charged appropriately - not that the company has 'added' an extra offer that I didn't order to begin with.  He also stated it was in the first delivery of my introductory course - which came damaged and did  not have any paperwork which I identified to them prior to the first 'trial' course being shipped.Will return both products today and expect a full refund of the money paid on the 2 courses I did not order.Thank you.
Regards,
[redacted]

Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
June 3,
RevDex.com
JFK Blvd, Suite
Philadelphia, PA
Attention:
[redacted]
In
reference to:
RE: [redacted]
Complaint ID: [redacted]
Customer No: [redacted]
Dear
[redacted],Thank you for
the response notice sent on June 3, 2015, concerning **[redacted]We are
attempting to resolve his account promptlyYour notice to our Customer Service team dated June 3, indicates
that [redacted] rejected our offer as he is in disagreement with our resolution offerHe states at the conclusion of his response, "I do not accept
this offer. I want my account closed and
nothing else sent in the mail." Each Gold level course costs $(monthly
payments of $+ Sales Tax)We also send a confirmation email shortly after
you place your order which fully details the Rapid Learning Program
As of June 3,
2015, [redacted] has paid us a total of $for three Gold Level Spanish
coursesWe have applied a discount to his account so that he can keep
Gold level and avoid all future billingHe does not have to return Gold
level and he can consider Gold level complimentary
[redacted] can
be assured that as of June 3, 2015, his account is completely closed as he requestedNothing further will be mailed to his address
and his account is fully closed
If you have any
further need to reach me in reference to the inquiry, please e-mail at [email protected]
or you can call me directly at [redacted], Ext[redacted] during our
business hours of 9:30AM-6:00PM EST
Sincerely,
Patrick
C[redacted]
Consumer
Relations
Internet
Order, LLC
[redacted]@internetorderllc.com
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  On May 28, 2015 I sent an email to cancel my account.  On May 29, 2015 I contacted customer service to end my account.  I simply want nothing else sent and want my account cancelled.     You state on May 21, 2015 I asked to return Gold 4.  I never had any contact with any of your representatives prior to my email dated May 28 asking for the account to be closed.  Even though your offer to return Gold 4 is on this email, you can go to any complaint site on the internet and see that these are usually not accepted and the mailings continue and that you charge a restocking fee.     At no point in the conversation did I ask to send back the Gold 4.  I don’t mind paying for what I already have.  I simply want nothing else sent.  And nothing else Charged on my credit card.  And the account closed.      In your letter you mention Gold 1-3 are completely paid for.  In the very next sentence you state the first payment that should go to Gold 4, would be applied to pay off Gold 3.  So what is the total cost of what you say I owe if I keep Gold 4 and nothing else will be sent to me.  Since 1-3 are paid forand you have already submitted 128 for April and 128 for May on my credit card,  what do I owe for Gold 4?   The representative named Juan A. whom I talked to said I would have to send a $200 money order plus allow charges through Sept. to get this closed.    I do not accept this offer.  I want my account closed and nothing else sent in the mail. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The business has sent me an email requesting that I return the unordered merchandise. I replied that I had not kept the CD'S and that it was against FTC'S guidelines for them to request me to do so. I also requested that any reports to credit reporting agencies be removed and that I be reimbursed for the unauthorized payment taken from my account. If you would like, I can forward the email I sent to them.
Sincerely,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I am stuck with a product I will not and did not want and my credit card was charged for it.
Regards,
[redacted]