Internet Order

Review: I found an ad on [redacted] for a language course on CD. I ordered a $10 course, giving my [redacted] #.

I declined the option of a "gold" version costing $64.

I received the $10 order, around April 1.

A month later, the $64 version arrived unexpectedly, and my card was charged without permission.

I wrote the company, asking for a refund. No response has been received.

Yesterday (June 12), another $64 package arrived, unsolicited, and again my [redacted] was charged.Desired Settlement: I noticed that this company already has a sketchy track record with the Revdex.com.

On-line services like [redacted] should have easy access to ratings on unscrupulous companies for evaluation before accepting their advertising. This company should receive a bad rating, as they are incompetent and/or dishonest.

I'll have to change my credit card number; there should be a severe penalty for that dis-service, as well as a return/credit procedure requirement.

Business

Response:

Review: This company ropes you in by getting a free sample which automatically enrolled you to get the bigger better package whether you want it or not and as soon as it is shipped to you they claim it is impossible to accept a return or issue refunds. I called on the 11th of April and explained I thought the bigger package was only $65. I thought that is what I would get but each level of bigger package is 4 payments of $65. I did not know that was the deal. I was told that they would cancel any further charges. Two weeks later they took out another payment. I called and told them I was promised there would be no further charges. She told me that was a miscommunication and I was still obligated to make two more payments of 65 and would not refund the payment they just withdrew from my account. I asked if I can mail it back for a refund. She said that wasn't possible but gave me a discount taking one payment off. I agreed because I felt I had no other option but I am furious! I want my $65 dollars returned and no further payments taken from my account. This company is fraudulent in their representation and I would dare say they did a bait and switch.Desired Settlement: I want a refund of all money taken for this product and stop of future billings as well as an acceptance of a return. It is unused and ready to return in its original box anyway

Business

Response:

Review: While I was away on extended travel Pimsleur/Internet Order LLC sent me two packages one for French 1 and another for German 1.

I never ordered these packages. I was contacted today by [redacted] because they attempted to make two $64 charges to my card. These charges were NEVER authorized.

In June I ordered two introductory packages for $9.95 each--one for German and one for French. I NEVER ordered anything further.



I am returning both packages to 2811 Southampton Road, Philadelphia, PA 19154.Desired Settlement: I instruct Pimsleur/Internet Order LLC to refund all charges for these shipments immediately. I also instruct them to remove my and my wife's name, home address, e-mail address, credit card number, and any other personal information their your records.

They are NOT authorized to make any further shipments or any further charges to me. They should end these deceptive practices immediately.

Business

Response:

Review: I saw an advertisement on [redacted] for language software that works in 10 days. It was on sale for it's anniversary for $9.95. I ordered it and later read online that this was a scam and afterwards the company would continue to send you CDs and continues to pull money from your account. I had no choice but to close my bank account to avoid loosing money, which was a huge inconvenience. No where in the advertisement did it specify that this was a trial or that the company would continue to bill you.Desired Settlement: I would like the company to make it clear that this will be a reoccurring charge in the future and to make an easier way to unsubscribe as I could not figure out where or how to do that thus resulting in me having to close my bank account which is ridiculous.

Business

Response:

Review: Bought a $ 10 trial language course and was automatically entered into a $ 65/month course that I did not want. I called to cancel and they said I was past my trial period and had to pay, or I could 'settle' for only $ 170. Luckily I lost my debit card I used for the original $ 10 order and had to get a new one, so they cannot continue to bill me. The sent me email notifiying me of a 'missed' payment, but GMail correctly identified the company as spam and it went into that folder. I saw it and called to cancel and they said I owed them and would not give me information necessary to return the unused product.Desired Settlement: I only paid the initial $ 10, and I agreed to that. What I want is the ability to return the unused product (I'll even pay shipping) and for them to stop harrassing me, including sending any negative credit reports.

Business

Response:

Review: I ordered a $10 item. After getting my order, the company continued to send me stuff that I did not order and charge my credit card for it.Desired Settlement: So far the company has sent me two packages at $64 each that I did not ask for. They have charged my credit card a total of $128 that I did not authorize. Unfortunately, I missed the window to report the first, but I recently disputed payment for the second $64. The credit card company advised me to call them, which I did, but unfortunately there is a waiting line (probably of similarly angered customers), and I was not able to waste my time waiting while at work.

To me, this seems like mail fraud if nothing else. However, I am out $128 that I would like refunded.

Business

Response:

Review: I ordered what I thought was a language program with a one time charge to my credit card. The company failed to charge my card before it expired, and now they sent letters requesting a new credit card number. The letters do not have an itemized bill or any reason they did not charge the original card in a timely manner. When the order was placed, they asked for an expiration date, and the correct date was given. They should have rejected the order then and asked for a different card. They waited until after their cancellation time had expired, and I had no recourse. I did not use their product, and now the same product is on sale for a greatly reduced price.Desired Settlement: Allow me to return the product.

Business

Response:

Review: I purchased a basic language training product (Quick & Simple Spanish CDs) for $9.95 which I paid for online by using a ShopSafe temporary credit card number and which received by mail as expected.

After that I received an automated shipment of advanced language product (Spanish 1 - Gold Course CD) followed by a letter to make a payment in the amount of $256 for the advanced language product. However, this was NOT clearly disclosed on the initial purchase and I was unaware that I would be receiving this advanced product.

As soon as I received the letter to make the payment of $256, I called Customer Service and requested (1) a return shipping address for the advanced language product; (2) nullifying the amount of $256 I supposedly owed to them; (3) closing my account; and (4) being excluded from receiving any of their products in the future. I was forwarded to the company's collection department and was told that they cannot accommodate my request and that the only way I can settle my account with them is to pay the amount of $256.

It is simply not acceptable to be requested to pay for something I did not order. Also the description of the product on their website is misleading. It should clearly indicate the total cost for the product they will be invoicing.Desired Settlement: I would like to ship back the advanced language product (for which the company should provide return address and Return Authorization Number), be refunded for the shipping charges and receive a written confirmation that my account has been settled and closed and that I do not owe anything to their business.

Business

Response:

Review: I watched an online video telling me I could learn any language in 10 days. Since I can speak and understand limited Spanish, I thought it would be a good opportunity to brush up on it. I was offered a free trial and two CDs for $9.95. Date on invoice was 3.9.2013. I did not authorize any further transactions. On 3.9.13, $9.95 was withdrawn from my personal banking account. On 3.13.13, $7.00 was withdrawn from my personal banking account. Both from the company. I received two more CDs in April. Then sixteen CDs came not long after. Neither invoice had an amount owed. About mid-July I received a letter stating I have a past due amount for $256.00. I called the company on 7.19.13 and spoke with "[redacted]." I explained that I had not opened any of the recent 18 CDs that came to me and I would be sending them back. His response was "you can but theyll send them right back and you still owe the money." He then said I could close out the account for $199.00 I felt that since I never opened the CDs that I should be able to return them. I emailed an [redacted] whos name was on the first two CDs I received asking for a resolution but never got a response.

I feel that I was misled into ordering the product online through misleading advertisement and false guarantees. I feel that if the product was never opened and used then the company should accept it back. Plus, the info says "youre under no obligation to buy" and "100 risk-free guarantee." I feel this company has shady business practices and should be held responsible to take back their product at least within a 90 day period.Desired Settlement: Take back the unused products, stop the collection threats/process, close out account with no money owed.

Business

Response:

Review: I agreed to purchase one issuance of spanish speaking cd's From Pimsleur who actually are Internet Order LLC. Subsequent to my purchase and reciept of the ony cd's that I wanted paid for and needed, more cd's arrived. I immediately contacted which ever company it actually is and notified them that I had no interest or intent to purchase more cd's which neither wanted or needed. They provided a return address along with very specific labeling instructions to assure satisfactory return which I understood and in fact did. A few months later I started getting more billing so I again contacted them inquiring as to why they were still trying to bill me after I had previously contacted them to cancel all further business with them and in fact returned their product as instructed. Their response was that they had not recieved the returned cd's and if I could not produce tracking information some two three months after the fact, I would still be responsible for product I dont believe I agreed to purchase in the first place or at least wasnt aware that I did. So now I am geting threatening mail saying that I am facing "drastic collection actions if I dont pay $194.00 dollars for prduct I didnt ask for, didnt need, and have in fact returned to them several months ago. PLEASE ASSISTDesired Settlement: I WANT TO BE LEFT ALONE SINCE I HAVE IN GOOD FAITH RETURNED PRODUCT THAT I MUST HAVE BEEN TRICKED INTO BUYING IN THE FIRST PLACE AND NOW THESE PEOPLE ARE STILL TRYING TO GET MONEY FROM ME.

Business

Response:

Review: I ordered this package for Russian CDs from this link: https://www.pimsleurapproach.com/special-offer/

I thought I was buying 4 CDs for $9.95 reduced from $29.95. That is clearly what the "Special Offer" leads you to believe. I also received a confirmation email that is below that clearly shows my purchase was for $9.95. A few weeks after receiving this order, I received some more CDs with no invoice or bill. Thus, I assumed it must have been part of the special offer. Now, they are threatening to send collection agencies after me for the balance of $256 for the additional CDs I received but clearly did not mean to order or purchase. It is obvious that their advertisement is extremely misleading and only does it say in the fine print that by buying the package for $9.95, you agree to enroll in an advanced course for four payments of $64 equalling $256.

Here are the details of your order:

ORDER NUMBER: [redacted]

ORDER DATE: 7/6/2012 1:55:48 PM

ITEM DETAILS FOR THIS ORDER:

Quick & Simple - Russian - CDs

Item: #[redacted]

Availability: This item usually ships on the next business day.

Quantity: 1

Price: $9.95

DISCOUNT:$0.00

TAX (PA only):$0.00

SHIPPING AMOUNT:$0.00

SHIPPING TYPE: U.S. Standard, 1-2 weeks

Please note: Orders will be shipped according to the latest availability in the order.

Copyright © 2000-2012 Internet Order, LLC. All rights reserved. "Pimsleur" is a trademark of [redacted]. "Stroll" and

"Internet Order" are trademarks of Internet Order, LLC. Internet Order, LLC and [redacted], Inc. are not formally affiliated.Desired Settlement: I would like them to take back the merchandise I did not order and did not ever use. They have already said this is impossible as it has been more than 30 days since the "purchase". They offered to reduce my payment to $177 but that is still unacceptable- I was only agreeing to pay $9.95- that's almost 20 times the original price I was willing to pay for Russian CDs. If they do not accept the refunded merchandise, then I would accept to pay a lower payment no more than $100.

Business

Response:

Review: the Internet Order LLC advertises a "no risk offer" but subsequently ships additional products that were never order, refuses returns and then threatens collections is the debt is not paid. Very misleading - hundreds of complaints online - this is 100% a bail and switch operation that hopes to make $ through deception.Desired Settlement: Allow for return of unopened goods and credit of $275

Business

Response:

Review: Ordered pimsleur approach basic polish language online for $on or about 01-30-Now I am being charged $a month for the "gold package" that I did not approve nor requestI am financially strapped these charges have put me in the redToday, 06-03-14, I Spoke to customer service rep [redacted] and his supervisor [redacted]I explained to them my financial situation and the absence of my approval for additional products but they insist on charging me for that "gold package" that I have not even cracked openI don't have money to give awayI STAY BUSY all the time trying to take care of my wife and childrenThese sales tactics are EXTREMELY SNEAKY AND ABUSIVEBefore I knew they were withdrawing more moneyI am very, very dissatisfied with this organization.Desired Settlement: Total refund to my checking account $(Refund for $and refund for $x months)I will ship back to them both (2) packagesBoth Packages are unopened/untouched
Business
Response:
Internet Order, LLC
JFK Blvd
3rd Floor
Philadelphia, PA
June 9,
RevDex.com
Attention:
[redacted] Sharpe
JFK Blvd, Suite
Philadelphia, PA
In
reference to:
**
[redacted],
Case
# [redacted]
Customer
No: [redacted]
Dear
[redacted],
Thank you for
the notice dated June 3, 2014, concerning **[redacted]Customer
service is a high priority for us and we take every customer concern very
seriously
Our records show
that **[redacted] placed an order for our Pimsleur Quick & Simple offer on
January 29, Part of our Pimsleur Quick & Simple offer includes entry
into our Rapid Learning Purchase Program
By way of
background, the Pimsleur Approach is an audio-based rapid language learning
program developed by renowned linguist DrPaul PimsleurWe market the
Pimsleur Quick & Simple introductory course for $9.95, including shipping
Customers can return the Quick & Simple for a full refund within the day
trial period and need only pay return shippingConsumers are also enrolled in
the Rapid Learning Purchase Program ("Program") that affords consumers the
opportunity to try our advanced language learning Gold courses for a day
trial periodIf the customer decides to keep the Gold course, we bill them four
monthly payments of $If the customer decides that they do not want the
course, they can cancel by calling our toll free number and returning the
course within the 30-day trial period, and they will not be charged
Our Customer
Service Department, which is located in our corporate headquarters, is staffed
with knowledgeable customer care representativesWe have clearly disclosed
cancellation and return policies which are liberally administeredOur average
wait times in our contact center are less than a half a minute and we strive to
deliver excellent customer support
Your notice to
our Customer Service team dated June 3, 2014, indicates that **[redacted]
would like to receive a refund for a product outside the designated trial and billing
grace period
Furthermore, **
[redacted] also states in the notice dated June 3, 2014, that he was not aware
of our ProgramOur webpages provide the details of our Quick & Simple
offer, including the Program, clearly and conspicuously in multiple visible
locations including a predominate location immediately adjacent to the "GET MY
CDs NOW" point of purchase button**[redacted] was sent a confirmation email
that is sent to each customer promptly after he placed his initial order which
explains fully the Program; and each and every course we ship includes
documentation that clearly explains the terms and conditions of the Program
Extensive review
of our database reflects the first point of contact received on behalf of **
[redacted] occurred via a phone call to our Customer Service department on June
3, 2014, 6:PM ESTDuring that recorded phone call, our representative
explained all Program detailsThe representative denied **[redacted]'s
request to return Polish Gold, per company policy, and instead offered a
discount to remove the final scheduled payment**[redacted] declined this
offer and requested a supervisor
As it was clear
**[redacted] did not read the Program details, the supervisor offered to
refund the most recent $payment and apply a 50% discount to make the item
paid in full and the account closed**[redacted] reluctantly accepted this
offerHad **[redacted] called during the designated trial period, the
representative would certainly have provided the necessary return instructions
We regret to
hear that **[redacted] feels that our customer support fell short of his
expectationsOur customers are very important and we would like to satisfy his
concernsTo assist **[redacted] in bringing this matter to a close, we are
willing to take the following actions:
·
As
**[redacted] fully intended to order the Quick and Simple Polish course, a
return will not be authorizedHowever, as a sign of good faith, we are willing
to make an exception and authorize the return of Polish GoldTo return the
course, **[redacted] will need to write the Return Authorization Number on the
outside of the boxThe number is:
R
- [redacted]
·
We
will also provide him with a pre-addressed, pre-paid [redacted] shipping label so that
he avoids all return shipping costsThe label will allow us to track the
package to ensure it is delivered properlyIt will be emailed to the address
included in the notice within one business dayHe should check both his inbox
and his spam folder, in case the email is filteredFor the pre-paid shipping,
he can print the label and tape it directly on the boxIt will arrive in a
separate email from INTERNET ORDER ([email protected]) with the subject: [redacted]
Label DeliveryHe should contact our Customer Service department if he is
unable to locate the label
·
Upon
return of Polish Gold, a refund for the amount of $will be processed to
the card on file ([redacted], Exp[redacted])The account will then be
considered completely closed and the matter resolved
I hope **
[redacted] finds the above actions satisfactoryIf you have any further need to
reach me in reference to the inquiry, please e-mail at
[email protected] or you can call ###-###-####
Customer
Service Manager
Internet
Order, LLC
###-###-####

Review: Il June 22nd 2012 I purchased an offer online for a language course CD of the value of $9.95. After quite some weeks I started receiving more material (2 CD boxes) without any consent and nothing of that sort was mentioned in the order I previously placed. I also noticed a charge of $64 to my account. I thought of that as a dishonest billing of that material, but I decided not to proceed against them due to lack of my time. After a while I had noticed that some more billing attempts were made unsuccessfully and I got a letter from the company, with not date and with reported that a payment was due, but with no information on the amount of the charges or the details of the product. I frankly started suspecting that the company was a scam and that they were trying to bill me even more unwanted products or convincing me to contact them to get more personal information or money from me. I saw however that the payments did not go through so I was relieved that I was protected from this. Finally, on March 6th 2013 I received the first letter with a proper invoice where the charges for the 2 boxes were, for the first time, reported. The letter was contained in a suspicious and very unprofessional violet envelope that looked rather a christmas card. The date on the letter was January 1st 2013. The amount asked was $448 for the material! I was shocked, checked the company name online and found that literally hundreds and hundreds of people were reporting the same problem, even some people had been billed more than $1000 (starting from a sample CD offer of $9.95). I contacted the company twice but they just stated that everything was written in the website. This company is not only misleading the customer with lack of clear information but literally trying to make hundreds of dollars from people with a sample order of $10, by sending unwanted and very expensive material and then trying to bill such material by claiming that somewhere, written in very small letters, all this thing was reported to the customer.Desired Settlement: I want to send all their boxes back (I absolutely never used that material), I also want my $64 back and I want them to stop trying to bill me hundreds of dollars in charges for things I did not request.

Business

Response:

Review: I ordered a Spanish language CD on line for $9.95. Total cost with shipping came to $21.20. I received the package, about a week later I received another package. I assumed this was everything I ordered. This was approximately a month ago. On 11/16/13 I received a letter from them stating I owe an additional amount of $256. I contacted them about this, their reply was the original package was a promotion and I owe for the 2nd package. I explained to them I only ordered the original package and will be returning the 2nd package and NOT paying the additional fee that I did not agree to. I was told they can no longer accept the return of the 2nd package. I informed her I will be returning the package and I will NOT be paying the extra fee.Desired Settlement: I am returning the package and I do not want to charged for something I did not want.

Business

Response:

Review: Pimsleur Approach advertised on-line for learning CD's in the amount of $9.95 with a 30-day free trial. We placed our order for the basic Italian CD's but, instead, their company shipped us their GOLD series CD's. We called to cancel immediately and was told to send the package back to them with a RA number in order to cancel our account. This was done as they instructed. However, we continue to receive a bill for $256 for a product that was NEVER ordered and was RETURNED promptly to them. They specifically advertise 30-day free trial.

We paid via credit card $9.95 for the basic CD's plus $10.00 for flash cards but we did not receive either of these items. They did not ship what we had actually ordered. I sent them a certified letter on April 22, 2014 explaining our situation but they have disregarded it and continue to bill us.Desired Settlement: We would like them to stop sending us bills and threatening to turn over our account to a collection agency. Also, a refund is due to us for $10.00 for flash cards that were not sent.

Business

Response:

Review: In December 2012, I ordered a $10 product from Stroll.com. It was a long and detailed internet advertisement describing the product. After hearing most of the long advertisement, I ordered it, since it was only $10. I received the product and heard nothing further from them. In January, I received a package which only had the name Internet Order, LLC and an address on it. I didn't know what it was and was hesitant to open it, for fear that I would be charged for opening something I did not order. In April, I received a billing statement from Internet Order, LLC stating they were charging me $256! I called them immediately and told them I did not want the product and had not even opened it. I wanted to return it. I was told that their 90 day return policy had already passed, and that, if I didn't know what the package was (although it didn't have anything stating Stroll.com on it, I should have opened it to see, or should have called them. There was no phone number on the outside of the package. I again told her that I didn't want it and she told me that I had to pay it. After that phone call, I called my local Revdex.com.

How convenient for them that they don't send the billing statement before their return policy period ends.Desired Settlement: The business should mark their packages correctly, stating the name of the business the package originated from and allow me to return this package so they can stop sending me billing statements, demanding payment.

Business

Response:

Review: In january of this year I order Spimsluer Quick & Simple Spanish for $9.95 and that was suposed to be that and my receit echoed there were no other items or charges. About two months later more cds came in the mail and i'm like "I didn't order these?" and left them alone, then I had to go to work so they ended up shelved and forgotten and remains unopened to this day. On May 17, five months after my initial purchase, I get a letter saying I owe them $256.00. In the letter that came on the 17th of may was the first time I was made aware that I had been signed up with out my knowledge or consent for any "program".Desired Settlement: I want them to stop trying to bill me for this or any future payments for any unsolicited items or "sevices". They can have all their cds back, the ones I didn't ask for and even the ones I did order. They can even keep their 10 bucks. I want nothing more to do with them, I just want this over and done with.

Business

Response:

Review: I order a cd to learn how to speak spanish for $9.99 I beleive, and that was it. I think it was about three months later a package came by mail with nothing on the outside to identfiy it, so I open it up and it was a group of cds for spanish 1. I did not order this, neither could I know what was inside until I open it. Once I saw what it was, I try to find a phone number and could not. Another package came this time I told the maillady to return it. One day I received a bill in the mail for the cds and I explain to them I did not order them and wanted to return them, they told me no I had to pay for them. I explain I only order one cd, they refuse to listen. This company also try to use my credit card information to get their money, but the credit card had expire and I received a new one. Today I receive a bill in the mail for $192.00 , and now I am fileing a complaint.Desired Settlement: I would like to return the cds with them paying for shipping, and everyone go about their business. Or just leave it as it is and each party is finish with each other without a bill in my name, because I did offer to return the cds.

Business

Response:

Review: I ordered a free CD regarding learning spanish. I received the CD. I then received a larger order of multiple CDs, I never paid for this order, nor did I want it. A bill was not sent along with the larger order, a return policy was not with this order. I received no communication for months, I then received several emails to which I responed looking for a number to call or an address to return the items to, I got nothing in response. I received a letter last week asking for payment with a phone number, I called and they said I cannot return items after 30 days. I did not receive a bill or any communication until after 30 days, so how could I return it? This is a product that I did not pay for and I want to retun to them, it has never been opened but they will not give me the information I need to return the item.Desired Settlement: I want to return the item. I did not pay for it, I want them to stop billing me. they sent me an item I did not pay for, I want to return thier item to them.

Business

Response: